Dimplex XLF50, XLF74, XLF100 Service Manual

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Service Manual

Model UL Part Number XLF50 6909630100 XLF74 6909690100 XLF100 6909700100

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this

replace. For your safety, always comply with all warnings and safety instructions contained in this

manual to prevent personal injury or property damage.

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N3H 4W3 1-888-346-7539 www.dimplex.com

REV PCN DATE

00 - 21-JAN-16

7400940000R00

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TABLE OF CONTENTS

Operation ...........................................................3

Additional key Combinations ...........................................4

Maintenance .........................................................5

Exploded Parts Diagram - XLF50 ........................................6

Exploded Parts Diagram - XLF74 ........................................7

Exploded Parts Diagram - XLF100 .......................................8

Wiring DiagramS .....................................................9

Preparation for Service ...............................................10

Main Control Board Replacement ......................................11

LED Power Distributor Replacement (Only XLF74 & 100) ...................11

Power Supply Replacement ...........................................11

Capacative Controls and Display Replacement ...........................12

Media LED light Strips Replacement ....................................12

Flame LED Strips Replacement ........................................12

Flicker Assembly Replacement ........................................13

Thermistor Replacement .............................................13

Blower/Fan Replacement .............................................14

Troubleshooting Guide ...............................................15

Always use a qualied technician or service agency to repair this replace.

NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the

equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the

risk of re, serious injury, or death.

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OPERATION

Figure 1

Display

General Operation

WARNING: This electric firebox must be properly in-

stalled before it is used. This firebox operates with Comfort$averTM technology,

which automatically adjusts the fan speed and heater wattage to safely and precisely match the requirements of the room based on the thermostat setting. The heater operates such that once the room reaches the set point, the fan and heater will continuously run at a low level, to maintain the desired room temperature. If the temperature in the room rises significantly, i.e. sun coming through a window or a central furnace turns on, the heater will turn off and periodically turn back on to circulate the air around the unit, until the room temperature drops and requires the heater to be constantly on again.

NOTE: The unit is designed so that the fan will run con-

tinuously while the heater is on.

NOTE: The element retains heat after shutdown, there is a built in cool down period of 2 minute before the fan shuts off completely, when the heat function is turned Off.

Remote Operation

The replace is supplied with an IR multi-function remote

control.

NOTE: To operate correctly, the remote control must be pointed towards the front of the unit.

Controls

The unit can be controlled by either the manual controls

which are located on the upper right of the replace or the remote (Figure 1 & 2).

A. Standby

Turns the unit On and Off.

→ Activated by pressing the Standby button on the remote

or the unit.

• The unit will turn On with the same functions that it was

set to when it was turned Off and the intake temperature

will be indicated on the Display.

NOTE: When any button is pressed on the unit the intake temperature will be displayed on the Display for 7 seconds.

C D E F

B. Flame Effects

Turns the Flame Effect On and Off.

→ Activated by pressing the button on the remote.

C. Heat ON/OFF

Turns the heater On and Off.

→ Activated by pressing the button on the remote or the

unit.

• Indicated by the icon and the setpoint temperature will ash on the display, then the intake temperature will be

displayed before turning off.

NOTE: After the heater is switched off, there is a 2

minute fan delay, where the fan will continue running before turning off.

NOTE: The unit can be operated in Heat Only Mode.

When the unit is only running with the heater, the icon will continuously be displayed on the Display.

NOTE: The heater may emit a slight, harmless odor

when rst used. This odor is a normal condition caused

by initial heating of internal heater parts and will not occur again.

D Temperature Down

Decreases the temperature setting. → Adjusted by repeatedly pressing the corresponding but-

ton on the remote.*

• Indicated by setpoint temperature on the Display decreasing and the speed of the fan decreasing to reduce the amount of heat being projected into the room.**

E. Temperature Up

Increases the temperature setting. → Adjusted by repeatedly pressing the corresponding but-

ton on the remote.*

• Indicated by the setpoint on the Display increasing and the speed of the fan increasing to increase the amount of heat being projected into the room.

* The rst time the button is pressed the current temper-

ature set point will be displayed for 2 seconds.

** The temperature can be adjusted from 5 °C to 37 °C (41

°F to 99 °F).

NOTE: Holding the and the buttons down for

two seconds, on the unit, will change the temperature scale

from °C to °F, or vice versa.

F. Eco Operation

Runs the heater in a reduced wattage range when activated.

→ Adjusted by pressing the corresponding button on the

remote when the heater is on.

• Indicated by the Display and a reduced fan speed.

G. Heat Boost

Turns the Heater Boost On and Off. Runs the unit at the full rated wattage.

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→ Activated and adjusted by repeatedly pressing the cor-

responding button on the remote.

• Indicated by the heater running at full heat, for a user set amount of time, to quickly heat up a cold room/space. The Heat Boost can be set for a maximum of 20 minutes, in 5 minute increments.

Disable Heat

If desired, depending on the season, the heater on the unit can be disabled. The function of the remaining controls will continue to function as outlined in this manual.

Pressing the and buttons on the unit at the same time and holding for 2 seconds will disable and enable the heater.

NOTE: When the heater has been disabled and any of

the heat related functions are used, the Display will indicate “---”.

H. Color Themes

Different presets of lighting color combinations are available in the unit.

→ Changed by repeatedly pressing the corresponding but-

ton on the remote or the unit.

• Cycles through the different preset light settings of the unit, this includes different combinations of colors of the

ame base and media lighting.

NOTE: Two of the themes in the cycle are a prism

where the unit cycles through a variety of colors. Pressing the stops the cycling and holds the unit on the preferred

color, indicated by a solid circle. When the unit is on prism, and is cycling through the colors, a rotating circle will be displayed.

Figure 2

A B

displayed on the unit. It can be reset by turning the unit off at the main disconnect panel and waiting 5 minutes before turning the unit back on.

CAUTION: If you need to continuously reset the heater, turn the unit off at the main disconnect panel and call technical support at 1-888-346-7539.

E G

Remote Control Battery Replacement

To replace the Battery:

1. Slide battery cover open on the remote control.

2. Correctly install one 3 Volt (CR2032 [longer life] or

CR2025) Battery in the battery holder.

3. Close the battery cover.

Battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area

Brightness

Changes the Brightness of the lights in the unit. → Adjusted by repeatedly pressing the corresponding but-

ton on the remote or the unit.

• Indicated by the second digit on the Display changing to

show: “H” (high), and “L” (low).

J. Sleep Timer

The Sleep Timer can be set to automatically shut off the replace after a preset time (from 30 minutes to 8 hours).

→ To set the timer press the timer button on the remote,

repeatedly, until the desired time is displayed.

• The Display will display the different times as it is adjusted. Once the timer has begun, pressing the button

will display the time remaining before the unit turns Off.

NOTE: The Sleep Timer can be cancelled at any time

by pressing the button repeatedly until the sleep timer displays nothing.

Resetting the Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn

the whole unit off and it will not come back on without being reset. If the button on the unit is pressed, Er2 will be

ADDITIONAL KEY COMBINATIONS

Software Revision Display - On the unit, hold and

to display the software revision of the unit.

Factory Reset - On the unit, hold the and the the display shows “ooo”

, until

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MAINTENANCE

 WARNING: Disconnect power and allow heater to cool

before attempting any maintenance or cleaning to reduce

the risk of re, electric shock or damage to persons.

NOTE: The replace should not be operated with an

accumulation of dust or dirt on or in the unit, as this can

cause a build up of heat and eventual damage. For this

reason the heater must be inspected regularly, depending upon conditions and at least at yearly intervals.

Partially Reective Glass Cleaning

The partially reective glass is cleaned in the factory during the assembly operation. During shipment, installation,

handling, etc., the partially reective glass may collect dust

particles; these can be removed by dusting lightly with a clean dry cloth.

To remove ngerprints or other marks, the partially reective glass can be cleaned with a damp cloth. The partially

reective glass should be completely dried with a lint free

cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners.

Fireplace Surface Cleaning

Use only a damp cloth to clean painted surfaces of the

replace. Do not use abrasive cleaners.

Servicing

Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.

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EXPLODED PARTS DIAGRAM - XLF50

Replacement Parts List - XLF50

1. Heater Assembly (with cutouts) .....2203720100RP

2. Remote Control ..................3001250100RP

3. Main Control Board ...............3001650100RP

4. Capacative Controls and Display ....3001680100RP

5. Power Supply ...................2100250500RP

6. Thermistor ......................3001560500RP

7. Partially Reective Glass ..........5902890100RP

8. Front Glass .....................5902900100RP

9. Flicker Motor ....................2000500900RP

10. Flicker Assembly ................5902920100RP

11. 6-Light LED Flame Assembly .......3001670100RP

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12. 8-Light LED Flame Assembly .......3001670200RP

13. 4-Light RGB LED Assembly (2) .....3001570400RP

14. Media Tray .....................5902910100RP

15. 6-Light Coloured Media LED Assembly ....3001570100RP

16. 8-Light Coloured Media LED Assembly (2) .3001570300RP

17. Hardware Kit ....................9600360100RP

18. Large Acrylic Media ...............1400130200RP

19. Medium Acrylic Media .............1400150100RP

Accessories

River Rocks .............................DFS1314

Driftwood Accessory Kit ................LF50DWS-KIT

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EXPLODED PARTS DIAGRAM - XLF74

LED Conguration

Flame LED’s (white)

Flame Base (colour)

Media (colour)

Replacement Parts List - XLF74

1. Heater Assembly (with cutouts) .....2203720100RP

2. Remote Control ..................3001250100RP

3. Main Control Board ...............3001650100RP

4. Capacative Controls and Display ....3001680100RP

5. Power Supply (2) ................2100250600RP

6. Thermistor ......................3001560700RP

7. Partially Reective Glass ..........5902890200RP

8. Front Glass .....................5902940100RP

9. Flicker Motor ....................2000480200RP

10. Flicker Assembly ................5902920200RP

11. 6-Light LED Flame Assembly .......3001670100RP

15 15

12. 8-Light LED Flame Assembly (2) ....3001670200RP

13. Media Tray .....................5902910200RP

14. 6-Light Coloured Media LED Assembly ....3001570100RP

15. 8-Light Coloured Media LED Assembly (5) .3001570300RP

16. Hardware Kit ....................9600360100RP

17. Large Acrylic Media ...............1400130300RP

18. Medium Acrylic Media (2) ..........1400150100RP

19. LED Power Distributor ............3001720100RP

Accessories

River Rocks .............................DFS1314

Driftwood Accessory Kit ................LF74DWS-KIT

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EXPLODED PARTS DIAGRAM - XLF100

LED Conguration

Flame LED’s (white)

Flame Base (colour)

Media (colour)

Replacement Parts List - XLF100

1. Heater Assembly (with cutouts) ......2203720100RP

2. Remote Control ...................3001250100RP

3. Main Control Board ................3001650100RP

4. Capacative Controls and Display .....3001680100RP

5. Power Supply a) 5 Amp ............2100250500RP

b) 3 Amp .............2100250600RP

6. Thermistor .......................3001560700RP

7. Partially Reective Glass ...........5902890300RP

8. Front Glass ......................5902940200RP

9. Flicker Motor .....................2000480200RP

10. Flicker Assembly .................5902920300RP

11. 6-Light LED Flame Assembly (5) .....3001670100RP

12. Media Tray ......................5902910300RP

13. 6-Light Coloured Media LED Assembly (5) . 3001570100RP

14. 8-Light Coloured Media LED Assembly (4) . 3001570300RP

15. Hardware Kit .....................9600350100RP

16. Large Acrylic Media ................1400130200RP

17. Medium Acrylic Media (2) ...........1400150100RP

18. LED Power Distributor ............3001720100RP

Accessories

Driftwood Accessory Kit (2) .............LF50DWS-KIT

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WIRING DIAGRAMS

XLF50

CERAMIC ELEMENT

MAIN CONTROL BOARD

FAN

XLF74, XLF100

FAN

POWER ADAPTER

FAN

FLAME LED ASSEMBLY

CERAMIC ELEMENT

FAN

THERMISTOR

MAIN CONTROL BOARD

THERMAL CUTOUTS

FLICKER MOTOR

MEDIA LED ASSEMBLY

THERMAL CUTOUTS

FLICKER MOTOR

POWER ADAPTER

RELAY BOARD

FLAME LED ASSEMBLY

MEDIA LED ASSEMBLY

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Figure 3

16.49 in

419 mm

XLF50 50.31 in [1278 mm] XLF74 74.31 in [1887 mm]

XLF100 100.31 in [2548 mm]

15.00 in.

381 mm

15.82 in.

402 mm

XLF50 51.41 in [1306 mm] XLF74 75.41 in [1941 mm]

XLF100 101.41 in [2576 mm]

PREPARATION FOR SERVICE

NOTE: All components are replaceable from the front

of the replace while the unit is mounted in the wall.

Tools Required: Philips head screwdriver

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

NOTE: All instructions are created for replacement

of the XLF50 components and as a result the number of screws may differ for the XLF74 and XLF100.

1. Turn the breaker off at the electrical panel.

2. Remove the front glass assembly by removing the 2

screws (1 on the left and 1 on the right side, located

just inside the top front vent opening). These screws secure the front glass panel to the inside of the replace. (Figure 4)

3. Lift the front glass assembly out of the unit and care-

fully place the glass assembly aside in a safe location.

4. Remove the decorative acrylic ember-bed pieces from

the media tray, which lies along the bottom of the inter-

ior Partially Reective Glass. A medium sized container

such as a bucket or a box will be needed to keep the acrylic ember-bed pieces together.

5. Attach the suction cup to the partially reective glass to

assist with removat.

6. Remove the Partially Reective Glass by removing the

12 screws from the glass retaining bracket, starting on either end and working your way to the middle, along the top of the opening, ensuring that neither the bracket

Figure 4

Figure 5

4.34 in.

110 mm

5.79 in.

147 mm

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Page 11

or the partially reective glass falls out of the unit. (Figure 5)

7. Gently lift the partially reective glass out of the unit

and set it aside in a safe place.

CAUTION: Partially Reective Glass is not tempered.

Do not bump or drop the Partially Reective Glass to avoid

breakage and personal injury.

8. Proceed to the instructions within this manual relating

to the repair being performed - see Table of Contents for page number.

MAIN CONTROL BOARD REPLACEMENT

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Locate the main control board. (Figure 6)

2. Transfer the connections from the old board to the new

board.

3. Remove the board, by removing the screw on each

corner.

4. Install the new board onto the unit.

5. Ensure that all cords are replaced in the same manner

as prior to the service.

6. Reassemble in the reverse order as above.

Figure 6

XLF50

XLF74/100

Capacative Controls and Display

Main Control Board

LED POWER DISTRIBUTOR REPLACEMENT (ONLY XLF74 & 100)

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Locate the power distributor. (Figure 6)

2. Transfer the connections from the old board to the new

board.

3. Remove the board, by removing the screw on each

end.

4. Install the new board onto the unit.

5. Ensure that all cords are replaced in the same manner

as prior to the service.

6. Reassemble in the reverse order as above.

Power Supply

LED Power

Distributor

Flame Panel

Flicker Motor

POWER SUPPLY REPLACEMENT

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Locate the power supply. (Figure 6)

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2. Remove the screws that secure the holding bracket and power supply to the unit.

3. Trace the wires to the main control board and disconnect.

4. Run the wiring from the new power supply to the main control board.

5. Reinstall the bracket.

6. Ensure that all cords are replaced in the same manner as prior to the service.

7. Reassemble in the reverse order as above.

CAPACATIVE CONTROLS AND DISPLAY REPLACEMENT

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. In the upper right hand corner of the unit, above the

main control board, locate the controls and display

assembly and remove the 2 securing screws. (Figure 6)

1. Gently remove the assembly from the unit by pulling it

forward. (Figure 12)

2. Disconnect the wire from the old assembly and install it

on the new assembly.

3. Reinstall the new board onto the unit.

4. Ensure that all cords are replaced in the same manner

as prior to the service.

5. Reassemble in the reverse order as above.

MEDIA LED LIGHT STRIPS REPLACEMENT

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow

Figure 7

Media Tray screws (4)

Front

Panel

at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

Needle nose pliers

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove the plastic media tray by removing the 4 screws: 2 on the left and 2 on the right of the tray.

(Figure 7)

2. Lift the plastic media tray out of the unit.

3. Remove the front panel by removing the 6 screws: 3 on the left and 3 on the right of the tray.

4. Locate the LED assembly that needs to be removed.

5. Disconnect the wiring connections at either end.

6. Remove the assembly by pinching the plastic mounting tabs with needle nose pliers and lifting off.

7. Install the new assembly onto the unit and secure the

LED strip to the unit.

8. Reattach the wire connections.

9. Ensure that all cords are replaced in the same manner as prior to the service.

10. Reassemble in the reverse order as above.

FLAME LED STRIPS REPLACEMENT

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

Wire snips

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove the plastic media tray by removing the 4

screws: 2 on the left and 2 on the right of the tray.

(Figure 7)

2. Lift the plastic media tray out of the unit.

3. Remove the front panel by removing the 6 screws: 3 on

the left and 3 on the right of the tray.

4. Remove the 17 screws along the top of the ame panel

and gently remove. (Figure 6)

5. Locate the LED assembly that needs to be removed.

6. Disconnect the wiring connections at either end.

7. Remove the assembly by pinching the plastic mounting

tabs with needle nose pliers and lifting off.

8. Install the new assembly onto the unit and secure the

LED strip to the unit.

9. Reattach the wire connections.

10. Ensure that all cords are replaced in the same manner

as prior to the service.

11. Reassemble in the reverse order as above.

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Page 13

FLICKER ASSEMBLY REPLACEMENT

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

Wire snips

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove the plastic media tray by removing the 4

screws: 2 on the left and 2 on the right of the tray.

(Figure 7)

2. Lift the plastic media tray out of the unit.

3. Remove the front panel by removing the 6 screws: 3 on

the left and 3 on the right of the tray.

4. Remove the 17 screws along the top of the ame panel

and gently remove. (Figure 6)

5. Gently pull the motor away from the icker rod.

CAUTION: When removing and replacing the icker motor try to keep any slight bending of the icker rod minimal so as to not damage it. If icker rod is damaged, it should

be replaced to ensure proper operation.

6. Ensure that all cords are replaced in the same manner

as prior to the service.

7. Reassemble in the reverse order as above.

FLICKER MOTOR REPLACEMENT

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

Short handled Phillips head screwdriver

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove the plastic media tray by removing the 4

screws: 2 on the left and 2 on the right of the tray.

(Figure 7)

2. Lift the plastic media tray out of the unit.

3. Remove the front panel by removing the 6 screws: 3 on

the left and 3 on the right of the tray.

4. Remove the two access covers located on the bottom

right hand side by removing the screws securing them to the unit.

5. Remove the icker motor mounting bracket from the

unit.

6. Remove the 2 screws holding the icker motor to the

mounting bracket. Gently pull the motor away from the icker rod.

7. Remove the 2 screws holding the icker motor to the

mounting bracket. Gently pull the motor away from the icker rod.

8. Trace the wiring up to the main control board and replace with new wires.

9. Properly orient the new icker motor onto the motor bracket and re-attach with the 2 mounting screws.

CAUTION: When removing and replacing the icker mo-

tor try to keep any slight bending of the icker rod minimal so as to not damage it. If icker rod is damaged, it should

be replaced to ensure proper operation.

10. Reassemble in the reverse order as above.

THERMISTOR REPLACEMENT

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Locate the thermistor attached to the bracket in the

upper left hand side of the unit. (Figure 12)

2. Remove the thermistor by cutting the tie wrap securing

it to the standoff.

3. Follow the cable back to the main control board and

disconnect the old thermistor and connect the new cable.

4. Rerun the thermistor back to the brack ensuring that

the wiring is replaced in the original locations.

5. Ensure that all cords are replaced in the same manner

as prior to the service.

6. Reassemble in the reverse order as above.

Figure 8

Access Covers

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BLOWER/FAN REPLACEMENT

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of electric shock or damage to persons.

CAUTION: If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin.

Tools required: Phillips head screwdriver.

Needle nosed pliers.

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove the 10 screws that secure the heater assem-

bly retaining bracket to the unit. Remove the bracket and set aside.

2. Locate and remove the 4 screws that secure the as-

sembly to the unit.

CAUTION: When removing the blower assembly mounting screws support the assembly to prevent any damage to the unit.

3. Disconnect the wiring connections noting their original

locations.

NOTE: Using a at head screwdriver gently pry be-

tween the end of the connectors and the blower/fan to release the wires.

4. Properly orient the new blower/fan assembly and con-

nect all of the wiring connections.

5. Reassemble in the reverse order as above.

Figure 9

Mounting Screws

Retaining Bracket

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Page 15

TROUBLESHOOTING GUIDE

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse blows when unit is turned on

Lights dim in room while the unit is on

Appearance

Fireplace does not turn on with the

capacative controls

Fireplace does not turn on with the

Remote Control

Flame Frozen Loose wiring Check wiring connections

Flame is not visible Loose wiring Check wiring connections

Flame Shudder Defective Flicker Motor Replace Flicker Motor

Media bed does not light up Loose wiring Check wiring connections

Media bed lighting comes on by itself

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current rating

of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.

Unit is drawing close to circuit current rating

Improper operation Refer to Operation Section

No incoming voltage from the electrical wall socket

Loose wiring Check wiring connections

Defective capacative control assembly Replace the capacative control assembly

Defective main control board Replace the main control board

Improper operation Refer to Operation Section

The batteries in the remote control are dead.

Defective remote control Replace the remote control

Defective capacative control assembly Replace the capacative control assembly

Defective main control board Replace the main control board

Defective Flicker Motor Replace Flicker Motor

Defective main control board Replace the main control board

Flame LED light assembly is not working Replace ame LED light assembly

Relay board is defective Replace relay board

Defective power supply Replace power supply

Defective LED power distributor (XLF74 & XLF100 only)

Defective main control board Replace the main control board

Media LED light assembly is not working Replace media LED light assembly

Defective main control board Replace the main control board

Move the unit to another outlet or install unit on a dedicated 15 amp circuit

Check Fuse/Breaker Panel

Install new battery into the remote control.

Replace LED power distributor

Page 16

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning on, but ame

effect is still functioning

Heater is turning off after a couple of minutes of operation

Heater emits an odor Normal Operation Normal operation is when the heater emits an odor

Heater fan turns On but heater lacks heat

Heating element is glowing red Normal Operation Small glowing sections of the element are consid-

Heater fan runs continuously Loose wiring Trace wiring in unit

Noise

Excessive noise with the heater on Dirty Heater Assembly Ensure that exterior intake louvers and rebox cavity

Grinding or excessive noise with

the heater off

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective main control board Replace the main control board

Defective Heating Element Replace Heating Element

Improper operation Refer to Operation Section

Build up of dirt/dust in Heater Assembly Ensure that exterior intake louvers and rebox cavity

are free of dirt/dust.

Defective Blower/Fan Replace Blower/Fan

Defective Heating Element Replace Heating Element

for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.

Defective Heating Element Replace Heating Element

Improper operation Refer to Operation Section

Heater turned off too early If the heater is turned off before it has run for 2 min-

utes the fan will continue to run for 2 minutes to fully cirulate air

Loose wiring Trace wiring in unit

Defective Heating Element Replace Heating Element

ered normal.

Defective Heating Element If larger glowing sections are causing the heater to

trip the thermal cutout, unplug unit, discontinue use and replace the heating element

Defective main control board Replace the main control board

Defective Blower/Fan Replace Blower/Fan

are free of dirt/dust.

Defective Blower/Fan Replace Blower/Fan

Flicker rod hitting or rubbing against inter-

nal components

Defective Flicker Motor Replace Flicker Motor

Ensure rod is straight and mounted properly in the

bracket, spinning freely away from other components. Replace if necessary.

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