Service Manual
Model
VF2927L
VFA2927
VF5452L
UL Part Number
6909410210
6909410110
6909680110
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this replace. For your
safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N3H 4W3
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2016 Dimplex North America Limited
REV PCN DATE
00 - 25-SEP-14
01 - 3-MAY-16
7400850000R01
TABLE OF CONTENTS
OPERATION .................................................................... 3
MAINTENANCE ................................................................. 4
EXPLODED PARTS DIAGRAM - SINGLE ............................................. 5
EXPLODED PARTS DIAGRAM - DOUBLE ............................................ 6
WIRING DIAGRAM- SINGLE ....................................................... 7
WIRING DIAGRAM - DOUBLE ...................................................... 7
FRONT GLASS REPLACEMENT ................................................... 8
BOTTOM LOGSET REPLACEMENT ................................................. 8
TOP LOGSET REPLACEMENT ..................................................... 8
LED CONTROLLER REPLACEMENT ................................................ 8
LED LIGHT ASSEMBLY REPLACEMENT ............................................. 9
LED SCREEN REPLACEMENT .................................................... 9
TROUBLESHOOTING GUIDE ..................................................... 11
Always use a qualied technician or service agency to repair this replace.
!
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re,
serious injury, or death.
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OPERATION
Figure 1
Figure 2
Volume
Controls
Battery
Cover
A
WARNING: This electric rebox must be properly in-
stalled before it is used.
The power switch (Figure 2A) must rst be switched “I” to
operate the appliance.
An ‘Opti-V’ logo will appear on the screen for about 3 sec-
onds before the ame picture starts .
!
NOTE: The user may notice a blank screen for approximately 5 seconds, every 30 minutes. This is normal
and should not be a cause for concern.
Manual Operation
The manual controls for the screen are located at the inner
top left hand side of the appliance above the glass.(Figure
2).
The mains (power) switch (Figure 2A) may be used to
switch the appliance Off (“O”) when it is not required, for
example, overnight or for long periods, to avoid unnecessary energy use.
!
NOTE: Ensure that the mains (power) switch shall
remain readily operable.
DC
IR Remote Sensor
F
EB
Standby
Button
Remote Control Operation
The remote control may be operated once the appliance is
switched to the ON “I” position (Figure 2A).
Aim the remote control at the IR remote sensor located on
the left of the re display (Figure 2). The volume may be
adjusted up or down by pressing the volume control but-
tons ( + and -).
Battery Replacement
!
NOTE: The remote control is packed separately in the
carton.
1. Slide battery cover open on the remote control (Figure
3).
2. Correctly install 2 1.5 Volt (AAA) battery in the battery
holder.
3. Close the battery cover.
The standby button “ ” (Figure 2B) is located just below
the power switch. A red light will indicate when the unit is in
standby mode. (Figure 2)
The volume of the wood re sound effects may be adjusted
up or down by pressing the volume control buttons (Figure
2C & 2D).
The screen brightness can be adjusted using the (Figure
2E) and (Figure 2F) buttons. The button darkens the
screen and the button brightens the screen.
!
NOTE:On the VF5452L there are brightness controls
for each LED screen. The brightness controls for the right
screen are located in the center of the unit.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for recycling advice in your area.
3
MAINTENANCE
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re, electric
shock or damage to persons.
Glass Cleaning
The glass is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., the
front glass may collect dust particles, these can be removed by dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the glass can be
cleaned with a dry cloth. The glass should be completely
dried with a lint free cloth to prevent water spots. To
prevent scratching, do not use abrasive cleaners or spray
liquids on the glass surface.
Fireplace Surface Cleaning
To remove ngerprints or other marks, the exterior nish
can be cleaned with a damp cloth with a mild detergent.
The surface should be completely dried with a lint free cloth
to prevent water spots.
Servicing
Except for installation and cleaning described in this manual, an authorized service representative should perform any
other servicing.
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EXPLODED PARTS DIAGRAM - SINGLE
9
5
3
1
6
2
8
7
Replacement Parts List - Single
1. LED Light Strip ........................9600880100RP
2. LED Light Controller ....................9600930100RP
3. Opti-V Remote Control. . . . . . . . . . . . . . . . . .9600950100RP
4. Power Supply Wire Harness .............9600980100RP
5. Electrical Connector ....................9601030100RP
6. Single LED Screen Assembly (see note)* 9600890100RP
7. Glass*. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9600910100RP
8. Lower Logset Assembly* ................9600900100RP
Lower Coral Assembly ..................9601400200RP
9. Upper Logset Assembly (see note) ........9600940100RP
Upper Coral Assembly ..................9601390200RP
10. 8mm Socket .........................9601170100RP
!
NOTE: Send out Socket when sending out upper logs
and Screen Assembly.
* Group items that include suction cups.
5
EXPLODED PARTS DIAGRAM - DOUBLE
3
5
11
1
10
6
2
4
2
7
9
8
Replacement Parts List - Double
1. LED Light Strip (2 per unit). . . . . . . . . . . . . . . 9600880100RP
2. LED Light Controller (2 per unit)* . . . . . . . . . . 9600930100RP
3. Opti-V Remote Control. . . . . . . . . . . . . . . . . .9600950100RP
4. Power Supply Wire Harness .............9600980100RP
5. Electrical Connector ....................9601030100RP
6. Double LED Screen Assembly (see note)* 9600970100RP
7. Double Glass* ........................9601000100RP
8. Right Lower Logset Assembly*. . . . . . . . . . . .9600990100RP
9. Left Lower Logset Assembly*. . . . . . . . . . . . . 9601010100RP
10. Right Upper Logset Assembly (see note) ....9600960100RP
11. Left Upper Logset Assembly (see note). . . . .9601020100RP
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12. 8mm Socket .........................9601170100RP
!
NOTE: Send out Socket when sending out upper logs
and Screen Assembly.
* Group items that include suction cups.
WIRING DIAGRAM- SINGLE
Supply
LED Strip
LED Driver
Logbed - TOP LED
Logbed - BOTTOM LED
WIRING DIAGRAM - DOUBLE
LED Strip
LED Screen Assembly
LED Strip
L
N
E
Mains
LH Logbed
TOP LED
LH Logbed
BOTTOM LED
LED Driver
Mains
Supply
LED Driver
Power Supply Wire Harness
L
N
E
RH Logbed
TOP LED
Double LED Screen
RH Logbed
BOTTOM LED
7
FRONT GLASS REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools required: Phillips head screwdriver
Suction Cups
1. Locate the glass retention strip at the top of the front
glass (Figure 3).
2. Remove the securing screws on either side of the
retention strip.
3. Apply the suction cups to the glass at a comfortable
distance to allow for easily removing the front glass.
Figure 3
Securing Screws
4. Gently tilt the glass forward, lift up and lift the glass out
of the unit.
5. Reassembly in the revers order.
BOTTOM LOGSET REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools required: Phillips head screwdriver
Suction Cups
1. Locate the glass retention strip at the top of the front
glass (Figure 3).
2. Remove the securing screws on either side of the
retention strip.
3. Apply the suction cups to the glass at a comfortable
distance to allow for easily removing the front glass.
4. Gently tilt the glass forward, lift up and lift the glass out
of the unit.
5. Locate the 4 screws that secure the logset to the bot-
tom of the unit (Figure 4) and remove the logset(s).
!
NOTE: The screws are recessed slightly into the em-
ber bed of the logset.
6. Disconnect the logset LED’s from the LED controller
board.
7. Replace connection with new logset LED wire.
8. Reassembe in the revers order.
TOP LOGSET REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools required: Phillips head screwdriver
5/16” (8 mm) socket wrench
Suction Cups
1. Locate the glass retention strip at the top of the front
glass (Figure 3).
2. Remove the securing screws on either side of the
retention strip.
3. Apply the suction cups to the glass at a comfortable
distance to allow for easily removing the front glass.
4. Gently tilt the glass forward, lift up and lift the glass out
of the unit.
5. Remove the bottom logset (only the corresponding logset to the side that needs to be repaired on the double
unit). Locate the 4 screws that secure the logset to the
bottom of the unit (Figure 4) and remove the logset.
!
NOTE: The screws are recessed slightly into the em-
ber bed of the logset.
6. On the top front surface of the rebox there are a sec-
ond set of logs that reect on to the glass. Locate the
nuts that secure the logset to the rebox - single units,
there is one on either end, double units there are three,
two on each end and one in the middle.
!
NOTE: The nuts are recessed slightly into the ember
bed of the logset.
7. Using a 5/16” (M8) socket wrench remove the nuts to
remove the logset. There is a slight ledge at the top of
the front opening that will help hold the logset from falling while the screws are being removed.
8. The wiring for the logset is connected to the LED con-
troller located on the botton panel of the rebox below
the bottom logset. Disconnect the LED connector for
the top logset from the LED controller and attach a
peice of string to the end that can be led through the
corner to pull the new LED connector back through.
9. Replace the top logset.
10. Reassemble in the reverse order.
LED CONTROLLER REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools required: Phillips head screwdriver
Suction Cups
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Figure 4
Approximate locations
of securing screws
(RH Double)
remove the logset.
!
NOTE: The screws are recessed slightly into the em-
ber bed of the logset.
Double units - Depending on which side is not working
correctly, remove the corresponding logset to access
the LED controller, i.e. the left logs and lights are not
working remove the bottom left logs.
Approximate locations
of securing screws
(Single & LH Double)
1. Locate the glass retention strip at the top of the front
glass (Figure 3).
2. Remove the securing screws on either side of the
retention strip.
3. Apply the suction cups to the glass at a comfortable
distance to allow for easily removing the front glass.
4. Gently tilt the glass forward, lift up and lift the glass out
of the unit.
5. Single units - Locate the 4 screws that secure the log-
set to the bottom of the unit (Figure 4) and remove the
logset.
!
NOTE: The screws are recessed slightly into the em-
ber bed of the logset.
Double units - Depending on which side is not working
correctly, remove the corresponding logset to access
the LED controller, i.e. the left logs and lights are not
working remove the bottom left logs.
6. Locate the LED controller and disconnect the wiring
connections noting their original locations.
7. Remove the LED controller and install the new one.
8. Reassemble in the reverse order.
6. The wiring for the light assembly is connected to the
LED controller located on the botton panel of the rebox below the bottom logset. Disconnect the LED connector for the light assembly from the LED controller
and attach a peice of string to the end that can be led
through the corner to pull the new LED light assembly
cord through.
7. Remove the light assembly by removing the two screws
located below the assembly and replace with new light
assembly.
8. Reassemble in the reverse order.
LED SCREEN REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools required: Phillips head screwdriver
5/16” (8 mm) socket wrench
Suction Cups
1. Locate the glass retention strip at the top of the front
glass (Figure 3).
2. Remove the securing screws on either side of the
retention strip.
3. Apply the suction cups to the glass at a comfortable
distance to allow for easily removing the front glass.
4. Gently tilt the glass forward, lift up and lift the glass out
of the unit.
LED LIGHT ASSEMBLY REPLACEMENT
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools required: Phillips head screwdriver
Suction Cups
1. Locate the glass retention strip at the top of the front
glass (Figure 3).
2. Remove the securing screws on either side of the
retention strip.
3. Apply the suction cups to the glass at a comfortable
distance to allow for easily removing the front glass.
4. Gently tilt the glass forward, lift up and lift the glass out
of the unit.
5. Single units - Locate the 4 screws that secure the
logset to the bottom of the unit (2 on either end) and
5. Remove the electrical plug from the left hand side of
the unit ensuring that it cannot fall out of the back of the
unit (Figure 5)
6. Locate the 4 screws that secure the logset to the bot-
Figure 5
9
tom of the unit (2 on either end) and remove the logset.
For the double units remove both logsets, taking note
of the left and right.
!
NOTE: The screws are recessed slightly into the em-
ber bed of the logset.
7. Disconnect the logset LED’s from the LED controller
board and set in a safe place.
8. Remove the power supply wireharness that runs from
one LED controller board to the other.
9. On the top front surface of the rebox there are a sec-
Figure 6
ond set of logs that reect on to the glass. Locate the
nuts that secure the logset to the rebox - single units,
there is one on either end, double units there are three,
two on each end and one in the middle.
!
NOTE: The nuts are recessed slightly into the ember
bed of the logset.
10. Using a 5/16” (M8) socket wrench remove the nuts to
remove the logset. There is a slight ledge at the top of
the front opening that will help hold the logset from falling while the screws are being removed.
11. Remove the two screws securing the center bracket to
the unit (double unit only) (Figure 6).
12. Remove the top panel of the unit by removing the 3
screws along the top back portion of the unit, start with
the outter two then remove the center one last.
13. Slide the top panel towards the back the let the front
drop down and pull out the front opening.
14. Locate the securing screws of the LED Screen (Figure
7) and remove the LED Screen.
15. Reassemble in the reverse order.
Figure 7
Securing Screws
Securing Screws
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TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION PART NUMBER
General
Circuit breaker trips or fuse
blows when unit is turned
on
Appearance
Fireplace does not turn on
Manually
Fireplace does not turn on
using the Remote Control
Backlight on screen is On,
with sound but no picture
Dark screen and no sound Loose wiring Check wiring connections
Screen is blue with “No
memory card” displayed in
the top left hand corner
Logset is not lighting up Loose wiring Check wiring connections
Both top and bottom logset
are not lighting up
Flame Frozen Loose wiring Check wiring connections
Noise
No sound Improper operation Refer to Operation Section
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the
current rating of the circuit breaker or fuse.
Plug unit into another outlet or install unit on
a dedicated 15 amp circuit.
Improper operation Refer to Operation Section
No incoming power from the
electrical wall socket
Loose wiring Check wiring connections
Defective LED screen Replace LED screen Single - 9600890100RP
Improper operation Refer to Operation Section
Remote Control not working Install new battery into the Remote Control.
Loose wiring Check wiring connections
SD Card not working Switch the two SD Cards to ensure the
Defective LED screen Replace LED screen Single - 9600890100RP
Defective LED screen Replace LED screen Single - 9600890100RP
Defective LED controller Replace LED controller 9600930100RP
Loose SD Card Ensure that the SD card is fully inserted
Defective logset Replace logset Refer to RP list for
Loose wiring Check wiring connections
Defective LED controller Replace LED controller 9600930100RP
Defective LED screen Replace LED screen Single - 9600890100RP
Defective LED screen Replace LED screen Single - 9600890100RP
Check fuse/breaker panel
Initialize Remote Control where necessary
Replace Remote Control 9600950100RP
digital input has been saved correctly
(located at the top of the unit, just above the
LED light assembly)
Double - 9600970100RP
Contact Customer
Service
Double - 9600970100RP
Double - 9600970100RP
specic part numbers
Double - 9600970100RP
Double - 9600970100RP
11
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