OPERATING
INSTRUCTION MANUAL
Dimplex Optiflame 3D Inset Fire
Models: Braemar BMR20, Dumfries DMF20, Glencoe GLN20,
Torridon TRR20, Portree POR20.
EN: This product is only suitable for well insulated rooms or occasional use. DE: Dieses Produkt ist nur für gut isolierte Bereiche oder
gelegentliche Verwendung geeignet. FR: Ce produit convient uniquement à des endroits bien isolés ou pour un usage occasionnel.
IT: Questo prodotto è adatto solo per spazi ben isolati o per uso occasionale. ES: Este producto sólo es adecuado para espacios
bien aislados o un uso ocasional. NL: Dit product is uitsluitend geschikt voor goed geïsoleerde ruimten of voor sporadisch gebruik.
PL: Produkt ten jest odpowiedni wyłącznie do dobrze odizolowanych miejsc lub do okazjonalnego użytku. NO: Dette produktet egner
seg kun for godt isolerte rom eller sporadisk bruk. RO: Acest produs este adecvat exclusiv spaţiilor bine ventilate sau utilizării ocazionale.
CZ: Tento výrobek je vhodný pouze do dobře izolovaných prostor nebo k příležitostnému použití. DK: Dette produkt er kun egnet til
velisolerede rum eller lejlighedsvis brug. PT: Este produto somente é adequado para espaços bem isolados ou uso ocasional. SE: Denna
produkt är endast avsedd för välisolerade utrymmen eller tillfällig användning. FI: Tämä tuote soveltuu ainoastaan hyvin eristettyihin tiloihin
tai satunnaiseen käyttöön. SK: Tento výrobok je vhodný len pre dobre izolované priestory alebo na občasné použitie. SI: Ta izdelek je
primeren le za dobro izolirane prostore ali za občasno uporabo. HR: Ovaj proizvod je pogodan samo za dobro izolirane prostore ili
povremenu upotrebu. HU: Ez a termék csak jól szigetelt terekhez vagy eseti használatra alkalmas
The product complies with the European Safety Standards and the European Standard Electromagnetic Compatibility (EMC)
These cover the essential requirements of EEC Directives
08/54381/0 ISSUE 2 OCN -----
CAUTION: FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CAUSE INJURY
AND/OR DAMAGE AND MAY INVALIDATE YOUR GUARANTEE
Important Safety Advice
When using electrical appliances, basic precautions should always be followed to reduce the
risk of fire, electrical shock and injury to persons, including the following:
If the appliance is damaged, check with the supplier before installation and operation.
Do not use outdoors.
Do not use in the immediate surroundings of a bath, shower or swimming pool.
Do not locate the appliance immediately below a fixed socket outlet or connection box.
Do not use this heater if it has been dropped.
Do not use if there are visibe signs of damage to the heater.
Use this heater on a horizontal and stable surface, or fix it to the wall, as applicable
Warning: This heater must not be used for anything other than normal domestic household
purposes in the country where it was purchased from a recognised commercial retailer.
This appliance can be used by children aged from 8 years and above and persons with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge as long as they
have been given supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the appliance. Cleaning and user
maintenance shall not be undertaken by children without supervision.
Children of less than 3 years should be kept away from the appliance unless continuously
supervised. Children aged from 3 years and less than 8 years shall only switch on/o the
appliance, provided that it has been placed or installed in its intended normal operating position
and they have been given supervision or instruction concerning use of the appliance in a safe
way and understanding the hazards involved. Children aged from 3 years and less than 8 years
shall not plug in, regulate and clean the appliance or perform user maintenance.
Warning: This appliance must be earthed.
The use of an extension lead or multi-plug adaptor is not advised when connecting this product
to the mains. Connection through these devices could lead to a risk of overloading, overheating
and even fire at the extension lead or adaptor due to inadequate connection quality.
This heater must be used on an alternating current supply (~) only and the voltage marked on
the heater must correspond to the supply voltage.
Do not use this appliance in series with a thermal control, a program controller, a timer or any
other device that switches on the heat automatically, since a fire risk exists when the appliance
is accidentally covered or displaced.
DO NOT use the heater on deep pile carpets or the long hair type of rugs, or less than 750mm
(30”) away from any overhanging surface. Keep combustible materials such as drapes and
other furnishings clear from the front, sides and rear of the heater. Do not use heater to dry
your laundry.
In the event of a fault, unplug the appliance. Unplug the appliance when not required for long
periods.
The appliance must be positioned so that the plug is accessible. If the supply cord is damaged
it must be replaced by the manufacturer or service agent or a similarly qualified person in order
to avoid a hazard. Keep the supply cord away from the front of the appliance.
Warning: Do not use this heater in small rooms when they are occupied by persons not
capable of leaving the room on their own, unless constant supervision is provided.
Warning: To reduce the risk of fire, keep textiles, curtains, or any other flammable material a
minimum distance of 1m from the air outlet.
2
Caution: Some parts of this product can become very hot and cause burns. Particular
attention has to be given where children and vulnerable people are present. This instruction
can be found at www.dimplex.co.uk
Warning: In order to avoid overheating, do not cover the appliance. Do not place material or
garments on the appliance, or obstruct the air circulation around the appliance, for instance by
curtains or furniture, as this could cause overheating and a fire risk.
The appliance carries the Warning Symbol indicating that it must not be covered or has a
Do not cover label. Do not cover or obstruct in any way the heat outlet grille located below
the flame window on the appliance Overheating will result if the appliance is accidentally
covered.
Warning: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this
appliance must not be supplied through an external switching device, such as a timer, or
connected to a circuit that is regularly switched on and o by the utility.
Dimplex Optiflame 3D Inset Fire
Models: BMR20, DMF20, GLN20, TRR20, POR20
Thank you for choosing a Dimplex electric fire.
General Information
The fire incorporates a flame eect, which can be used with or without heating, so that the
comforting eect may be enjoyed at any time of the year.
A fan heater can provide heating in cold weather. A distance of 1 metre (3 feet) must be maintained
between the front of the heater and any surrounding furniture, overhanging curtains or other
obstructions.
To reduce heat loss and to prevent any chimney up draft aecting the operation of your inset fire,
we recommend that the chimney flue is sealed o.
Always ensure that the appliance is sitting on a level surface.
Before connecting the appliance, check that the supply voltage is the same as that stated on the
appliance.
Please note: Used in an environment where background noise is very low, it may be possible to
hear a sound which is related to the operation of the flame eect. This is normal and should not
be a cause for concern.
Technical Information
Model No: Braemar BMR20BR, BMR20CH, BMR20AB, Dumfries DMF20BR, DMF20CH,
DMF20AB,DMF20BL Glencoe GLN20BR,GLN20CH Torridon TRR20CH Portree POR20CH
Heat Output 230V 240V
Nominal Heat Output
Minimum Heat Output
Maximum Continuous Heat Output
Auxiliary Electricity Consumption
In Standby Mode
P
Nom
P
min
P
max
P
Nom
1.7 1.8 kW
0.9 1.0 kW
1.7 1.8 kW
0.02 0.02 W
With electronic room temperature control.
3
Installation Instructions
This heater must be used on an AC ~ supply only and the voltage marked on the heater must
correspond to the supply voltage. Before switching on, please read the safety warnings and
operating instructions. Please retain this user’s guide for future reference
Before installing this appliance in an existing chimney, we recommend that;
1. You have your chimney cleaned by a competent chimney sweep.
2. You block o the chimney flue.
This procedure is important for the ecient operation of the heating unit and will also reduce heat
loss up the chimney.
Ensure that all packing items are removed (read any warning labels carefully). Retain all packing
for possible future use e.g. in the event of moving or returning the appliance to your supplier.
Installing the Appliance;
1. Clean the area where the fire will be installed e.g remove ash residue from an existing fireplace.
2. Hold the fire by the sides of surround and gently manoeuvre into position.
3. Plug the fire into a 13amp/240 volt outlet. Ensure that the supply cable is not trapped under
the fire such that it might cause it to be damaged.
At the rear of the fire, two adjustable feet are provided for levelling the fire where the fire is being
installed on an uneven surface. You can adjust the feet by removing the two screws and refitting
the them in the required position, one at a time.
All fires are supplied with a keyhole slot on the rear of the fire surround or spacer. A screw and
rawl plug can be used in conjunction with this keyhole slot to provide extra stability to the fire and
to prevent it from accidentally being knocked over. The rawl plug supplied is suitable for use
in block walls only (other wall types may need alternative fixings).
Some models are supplied with a metal surround spacer already fitted to the product, see
Fig 5. This spacer can be removed from the fire if you would like to position the fire fully inset in a
fireplace. In order to remove the metal surround, unscrew the six fixing screws at the rear of the
product, see Fig. 6. The steps below can be used to install the above fire models with or without
the metal spacer fitted.
1. Determine whether the installation of your fire will be with/without the spacer. See Fig. 4 and
Table 2 for reference to dimensions of your electric fire.
2. Measure and mark the installation position of the screws.
This position is indicated by ‘Y’ and ‘Z’ in Fig. 7 (See Table 3 for dimensions for your chosen
electric fire)
3. Drill the hole for the rawl plug and position the rawl plug in the hole.
4. Insert the screw into the rawl plug to a depth great enough to allow the keyhole slot on the
product to fit neatly across the screw head.
5. Position the fire alongside the screws and then lift the fire up and over the screw head so that
the top edge of the slot on the fire engages behind the head of the screw.
4
Fuelbed Assembly
Your fire has been supplied with a range of fuelbed material, which you can arrange to your
preference. All product models contain crystals, coal and logs. Some models (Glencoe, Torridon
and Portree) also contain white pebbles.
Loose coals, pebbles, crystals and logs are packed separately within the carton. When the
heater is installed, place the fuelbed material on the fuelbed and arrange to your liking. We
recommend the following step, in order to acheive the optimal eect.
1. Place crystals on fuelbed, covering the top surface of the fuelbed. These will provide a glowing
embers effect, when the flame effect is operating. See Fig.1 below.
Fig. 1
2. Add coal or pebbles on top of the crystals. Allow for spaces in between coal/pebbles, for the
acrylic crystals (glowing embers). See Fig.2 below.
Fig. 2
3. Arrange the logs on top, to your preference. Fig.3 below displays a representation for log
arrangement. You may wish not to use all of the logs provided.
Fig. 3
5
Operating The Product
WARNING: FAILURE TO FOLLOW THESE OPERATING INSTRUCTIONS MAY RESULT IN INJURY
AND/OR DAMAGE.
Operating Instructions (Remote Control)- See Figure 8
Icon Display Funtion Description
Press Once to turn the product ‘ON’.
A -
F1 / F2 /
Power /
Standby
F3
Press a second time to put the product into ‘STANDBY’
(When returning from ‘STANDBY’ mode the product will return to previous settings unless
the product has been unplugged, in which case it will reset to factory settings)
‘FLAME EFFECT’ button this turns the ame effect ON or OFF independently of the
products other features.
This Button will change the brightness of the ame effect. There are 3 brightness
settings shown as F1, F2, F3.
B
P
-
C
D
- Off
E 30 Temp Up
Flame
Pulsing
Off
Sleep
Timer
Low
Heat
High
Heat
Cool
Blow
This setting is set by pressing the Flame Up button once more after F3. This will cause the
brightness of the ame effect to cycle randomly, creating a ickering effect.
If the ame effect is turned off, but the heater is ON, the display will activate and remain
active to read the set temperature and indicate if the product is on LOW HEAT/ HIGH
HEAT/ COOL BLOW.
Press multiple times to change the ‘SLEEP TIMER’ in 0.5 hr increments from 0.5
hr to 8.0 hr before turning off. The remaining time on the ‘SLEEP TIMER’ displays.
(This icon is Green in colour)
‘HEAT’ button cycles the unit sequentially through the 4 settings: LOW HEAT, HIGH HEAT,
COOL BLOW and OFF. The heat setting will be indicated by an icon in the display.
When the ame effect is ‘ON’ the display will turn off after 5 seconds, however if the
heater is being used independently of the ame effect. The low heat or high heat icon
will appear continuously in the display.
This setting will run the heater at ‘LOW HEAT’ this setting will be indicated by the ‘LOW
HEAT’ icon and the letters ‘LO’ appearing in the display. To adjust the temperature
setting the Temp Down or Temp Up buttons described below must be used.
(This icon is Orange in Colour)
This icon in the display indicates ‘HIGH HEAT’ this setting will be indicated by the ‘HIGH
HEAT’ icon and the letters ‘HI’ appearing in the display. To Adjust the temperature setting
the Temp Down or Temp Up buttons described below must be used.
(This icon is Red in Colour)
This icon in the oating display indicates ‘COOL BLOW’ this setting will be indicated by
the ‘COOL BLOW’ icon and the letters ‘CB’ appearing in the display.
(This icon is Blue in Colour)
This switches the heater and blower ‘OFF’, no icon will be displayed in the display. Note
the blower will run for 5-10 seconds after being turned off, this is to ensure the product
cools down safely.
Press multiple times to increase the heater temperature in 20C increments. The highest
temperature that can be set 300C.
When High Heat is selected, the letters ‘HH’ appear in the display, this means the heat
will remain ON continusously and is not controlled by the thermostat.
F 18
G
H -
J -
6
Temp
Down
-
Flame
Colour
Top-light
Fuel Bed
Top-light
Back-
ground
Press multiple times to lower the heater temperature in 20C increments. The lowest
temperature that can be set is180C.
Press to turn ON/OFF the coloured accents within the flame effect.
Press to turn ON/OFF the Top light illuminating the fuel bed.
Press to turn ON/OFF the Top-light illuminating the product background.
Operating Instructions (On Board Controls)- See Figure 9
Icon Description
Press Once to turn the product ‘ON’.
Press a second time to put the product into ‘STANDBY’
(When returning from ‘STANDBY’ mode the product will return to previous
settings unless the product has been unplugged, in which case it will reset to
factory settings)
‘HEAT’ switch cycles the unit sequentially through the 4 settings: LOW HEAT,
HIGH HEAT, COOL BLOW and OFF. The heat setting will be indicated by an
icon in the display
Press multiple times to increase the heater temperature in 20C increments. The
highest temperature that can be set 300C.
When High Heat is selected, the letters ‘HH’ appear in the display, this means
the heat will remain ON continusously and is not controlled by the thermostat.
Press multiple times to lower the heater temperature in 20C increments. The
lowest temperature that can be set is180C.
User Modes:
Mode Name /Discription Action (Actions cannot be input by remote control)
Disable/Enable Heat Options
on product and remote control
Disable/Enable Heat Options
on product only
Hold both Heat Cycle ( ) and Temp Up ( ), on the product, for 5 seconds,
when the heater has been disabled the display will read “--” and beep. To
enble heat repeat this action.
Hold both Heat Cycle ( ) and Temp Down ( ), on the product, for 5 seconds,
when the heater has been disabled the product will beep. This will disable
heat control functions on the product only. To enble heat repeat this action.
Note: the remote control will still be able to operate heat functions.
Optimal Product Setup
When the product is switched on, the default brightness setting is F3, with all the eects operating.
However, if the product is in a bright room, it is recommended that the toplights are switched o.
If the product is operating in a darker room, it is recommended that the toplights are switched on,
and the brightness eect is changed to Pulsing.
Please note: The product will maintain the most recent brightness settings if switched to standby.
If the product is unplugged at the wall, it will revert to factory setting.
Thermal Safety Cut-out
A thermal safety cut-out is incorporated in the fan heater to prevent damage due to overheating.
This can happen if the heat outlet was restricted in any way. If the cut-out operates, unplug the
heater from the socket outlet and allow approximately 10 minutes before reconnecting. Before
switching the heater back on remove any obstruction that may be restricting the heat outlet, then
continue normal operation.
CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cutout, this
appliance must not be supplied through an external switching device, such as a timer, or connected
to a switch that is regularly switched on and o by the utility.
7
Maintenance
WARNING: ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE CLEANING THE
HEATER.
Cleaning
Before commencing cleaning, unplug the heater and allow it to cool.The surfaces of the heater
should be given an occasional wipe with a dry soft cloth. Do not use detergents, abrasive cleaning
powder or furniture polish as this can damage the surface finish of the product.
The glass screen should be cleaned carefully with a chamois leather. Do not use proprietary
cleaners.
To remove any accumulation of dust or flu, the soft brush attachment of a vacuum cleaner
should occasionally be used to clean the outlet grille of the fan heater located under the canopy.
To clean the fuel eect, remove the coal/pebbles and wash in warm water. The plastic tray should
be wiped clean with a damp cloth. When dry replace the coal/pebbles and arrange for best eect.
Led Lamps
This fire is fitted with LED (Light Emitting Diode) lamps in place of traditional incandescent
bulbs. These generate the same light levels as traditional bulbs, but use a fraction of the energy
consumed. These lamps cannot be replaced.
CAUTION: Assembly, installation and repair of this heater must be carried out by Dimplex or its
authorised agent.
CAUTION: We recommend that you arrange for this heater to be checked annually for safety by
a qualified electrician.
Additional Information
After Sales Service
Your product is guaranteed for one year from the date of purchase. Within this period, we
undertake to repair or exchange this product free of charge provided it has been installed and
operated in accordance with these instructions. Your rights under this guarantee are additional
to your statutory rights, which in turn are not aected by this guarantee.
CAUTION: Do not use if the heater’s mains power lead is damaged. Such use may cause a hazard.
If damaged, the mains power lead must be replaced by the manufacturer or its authorised dealer.
Should you require after sales information or assistance with this product please go to www.
dimplex.co.uk and select “Customer Support” or ring our help desk on 0844 879 3588 (UK) or
01 842 8222 (R. O. I.). Spare parts are also available on the web site. Please retain your receipt
as proof of purchase.
Recycling
For electrical products sold within the European Community - At the end of the electrical
products useful life it not be disposed of with household waste. Please recycle where
facilities exist. Check with your Local Authority or retailer for recycling advice in your
country.
8
408 mm
25 mm
X
517 mm 90 mm
60 mm
Fig. 4 Fig. 5
613 mm
Fig. 6
551 mm
Fig. 7
Y
Z
TABLE 2
Dimension
Model Number X (mm)
BMR20 185
DMF20 202
GLN20 218
TRR20 210
POR20 195
TABLE 3
Dimension
Setup Y (mm) Z (mm)
With Metal Spacer 490 468
Without Metal
Spacer
Glencoe models
(GLN20)
456 468
490 484
9
Fig. 8
A
Fig. 9
B
F
H
C
D
E
J
G
10
11
Tel: 0844 879 3588
Republic of Ireland Tel: 01 8428 222
www.dimplex.co.uk
Dimplex Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
© Glen Dimplex Heating and Ventilation.
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen
Dimplex Heating and Ventilation.
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