Dimplex SP920, SP420, SP520 User Manual

(SP4) SP420

(SP5) SP520

(SP9) SP920

08/19222/6 (UK) - Issue 6

Products comply with the European Safety Standard: EN 60335-2-30 and the European Standards for Electromagetic Compatibility (EMC)
EN55014-1 / A2: 2002 and EN55014-2:2003 which cover the essential requirements of EEC directives 73/23 and 89/336

1

SP420 SP920

SP520

100

min.

2

964

664

'a'

300 min.

(600 recommended)

A
B

170

100

min.

1200

'a'

(600 recommended)

3

650

300 min.

182

100 1010

min.

A

696

'a'

300 min.

(600 recommended)

168

B

C

8

D

E

600

5

A B C D E

SP420 480 240 566 558 1158
SP520 840 280 554 546 1146
SP920 480 240 566 558 1158

4

a

b

'X'

'X'

d

c

5a

6

S4

Z

MAN

A

X

B

Y

OFFAUTO

ON

SP420
SP920

S3

S2

ON

S1

OFF

SP520

S3

S2

S1

7

SP520

SP420
SP920

8

9

b

a

10

SP420

11 12

10a

SP520 & SP920

SP520 & SP920

X

C

A

Y

B

b

a

Wall Fires ­Models: SP420, SP520 & SP920

IMPORTANT: THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE

Important Safety Advice

When using electrical appliances, basic precautions
should be followed to reduce the risk of fire, electric
shock, and injury to persons, including the following:

If the appliance is damaged, check immediately with
the supplier before installation and operation.

Do not use this heater in the immediate surroundings
of a bath, shower or swimming pool.

Do not use outdoors.
Do not cover or obstruct the heater in any way.

Overheating will result if it is accidentally covered.
In the event of a fault unplug the heater.
Unplug the heater when not required for long periods.
The supply cord is recommended to be placed on the

right hand side of the heater. The heater can also be
HARD wired - this is recommended if the heater is
recessed - see ‘Recessed Installation’.

This appliance is not intended for use by children or
other persons without assistance or supervision if their
physical, sensory or mental capabilities prevent them
from using it safely. Children should be supervised to
ensure that they do not play with the appliance.

If the supply cord is damaged it must be replaced by
the manufacturer or service agent or similarly qualified
person in order to avoid a hazard.

Electrical

WARNING – THIS APPLIANCE MUST BE EARTHED

This heater must be used on an AC ~ supply only and the
voltage marked on the heater must correspond to the supply
voltage.
Do not switch the appliance on until properly installed. Please
read all the safety warnings and operating instructions.

General

Unpack the heater carefully and retain the packaging for
possible future use, in the event of moving or returning the
fire to your supplier.

Contents of Carton

• Heater.

• Wall fixing bracket.

• Fixing screws and wall plugs.

• Remote control and batteries

• Spare bulb.
Do not connect the heater to an electricity supply until it is

installed on a wall correctly - see ‘Installation’.
SP420 & SP920 - When in operation there is a 300 watt heat
output from the fuel effect, and an additional 120 watt output
when the heated glass panel is in operation.
SP520 - When in operation there is a 300 watt heat output
from the fuel effect, and an additional 200 watt output when
the heated glass panel is in operation.

The heater can be used remotely or manually - see ‘Operation’.

(AAA’s type).

General features of remote control are:

• Activate/Deactivate heated glass panel.

• The illumination of fuel effect can be increased or
decreased.

Please note: Used in an environment where background
noise is very low, it may be possible to hear the motor which
operates the flame effect. This is normal and should not be
a cause for concern.

Installation

Do not connect appliance until properly fixed to the wall
and the Instruction leaflet is read fully.

The minimum distances must be observed.

For installation of the appliance, care must be taken not to
damage concealed cables.
Please be careful while drilling the holes.
This model is designed to be permanently fixed to a wall at a
minimum height of 300mm. The wall bracket must be fitted
horizontally and the cable routed to the bottom right of the
heater as in Fig. 1.
A height of 600mm from bottom of heater to floor is
recommended for optimum viewing of fuel bed (see Fig. 2 for
recommended fixing dimensions).
For optimum viewing mark the top four screw fixing positions
on wall in accordance with the recommended fixing dimensions

- see Fig. 2. Drill holes with a 6mm drill bit.

Fix the wall bracket using the plugs and screws provided ­see Fig. 3.
Carefully lift the heater up ensuring that the top rear ledge of
heater engages the wall bracket and is sitting centrally
positioned. - see Fig. 4 (b).
Rotate the bottom fixing bracket down. - see Fig. 4 (c).
Gently bring the heater level with the wall. - see Fig. 4 (d).
Mark the bottom hole position (see Fig. 5), remove the heater
ensuring that the bottom fixing bracket is rotated up.
Drill and fit wall plug.
Refit the heater to the wall fixing bracket (i.e. follow steps as
in Fig. 4 a, b, c and d) and rotate the bottom fixing bracket
down again and use the screw provided to permanently fix
the heater in place.
The heater should not be connected until the instruction leaflet
is read fully.

Recessed Installation

Please note that this appliance can also be wall-mounted so
that it is recessed. This can be installed in a large fireplace
opening or a purpose built wall. See Table 1 for size of recess
required and hole fixing dimensions and Fig. 5a. This fireplace
insert does NOT require venting.

In order to ensure it’s future safety in use, it is essential
that this fire is securely fixed to the wall.

IT IS IMPORTANT THAT THE FIXING DEVICE CHOSEN IS
APPROPRIATE TO THE WALL MATERIAL TO WHICH THE
FIRE IS BEING FIXED. SOME MODERN INTERNAL
BUILDING MATERIALS ARE VERY LOW DENSITY BLOCK
AND REQUIRE SPECIALIZED FIXING DEVICES TO
PROVIDE A SAFE,SECURE INSTALLA TION.

The installation of this fire should be carried out by a competent
person. If in doubt please consult your local builder.

This section provides step by step instructions for selecting
a location and preparing the site to install the fireplace into
the following:

Existing Fireplace

1. Make sure that the fire is located on a flat surface.

2. Seal all draughts and vents to prevent chimney debris

from falling onto the Fireplace Insert. Do not install into an
existing fireplace that is prone to dampness.

3. Remove the fire front panel by following the steps as
outlined in ‘Lamp Replacement’ sections.

4. Locate the 4 fixing holes, position the fire accordingly,
and firmly fix the appliance to the wall using the appropriate
screws - see Fig. 5a.

5. Replace the front panel.

New Support Structure Construction

When planning where to position your purpose built support
structure the following steps must be observed:

1. Place the fire in the desired location to see how it will
look in the room.

2. Mark the desired location for the new support structure
in the room and store the fire in a safe, dry and dust free
location.

3. Using timber studs to support the fire, devise and
construct a suitable means of supporting the product within
the wall partition and provide electrical power for the fire to
be HARD wired. For recommended sizes of height, width
and depth of opening for recess and hole fixing dimensions
for each model - see Table 1 and Fig. 5a.

4. When the structure is complete, remove the front panel
of the fire by following the steps as outlined in ‘Lamp
Replacement’ sections.

5. Locate the 4 fixing holes, position the fire accordingly,
and firmly fix using the appropriate screws.

6. Replace the front panel.

TABLE 1

Models A B X Y Z

SP420 871 570 847 646 115
SP520 1160 560 1143 640 146

SP920 914 565 895 676 150

NOTE: The appliance should be HARD wired to an electrical
power outlet when placed in a recessed installation.
Please consult a qualified electrician for appropriate wiring
requirements.

Manual Operation - SP420 & SP920

The switches are located at the bottom right side of the heater.
The Standby Switch (Switch S1) must be first turned ‘ON’ and

the AUTO/MAN (Switch S2) switch set to ‘MANUAL ’ to operate
the manual controls - see Fig. 6.
Note : When the fire is put in Manual mode the first time the
flame effect will come on indicated by the Bottom neon coming
on for 3 seconds - see Fig. 7.

Manual & Remote Operation

Setting Operation Setting

Flame Effect only Press the ‘ I ’ button (Switch 3) Top Neon
Flame Effect & Heat On Press the ‘ I ’ button again (Switch 3) Bottom Neon

The Standby switch must first be turned ‘ON’ to operate the
heater manually or by remote control.

Note: It takes some time for the receiver to respond to the
transmitter. DO NOT PRESS the buttons more than once within
two seconds for correct operation.

To go to the previous settings press the O button.
Pressing the O button on the remote turns off the light & heat

settings. To resume press the I button until the desired setting
is reached - see Fig. 8.

To increase or decrease the brightness of the flames, use the
dimmer button or the

button on the Remote Control. The

heat setting will remain the same.
T o turn off the power the S tandby Switch must be turned ‘OFF’.

Lamp Replacement - SP420

WARNING – ALWAYS DISCONNECT FROM THE POWER
SUPPLY BEFORE REMOVING LAMPS.

Warning - The lamps reach high temperatures during

operation. For this reason, allow the lamps to cool down after
switching off the appliance.

The

front panel will need to be removed in order to change

lamps –see Fig. 10.
Warning - The front panel is heavy and easily damaged.
The

front panel is fixed with 4 spring loaded pins (see ‘a’ in

Fig. 9) and is supported at the top by the chassis.
To gain access to lamps please apply the following

procedure:

While holding the
carefully pull forwards the panel at the bottom until the pins
detach from the clips - see Fig. 9.

When the bottom holding pins are undone, carefully pull
forwards at the top until the top pins detach and then lift the

front panel up and out (see Fig. 10).
T o gain access to the bulbs remove the screws at ‘A ’ to remove

the cover bracket ‘X’ - see Fig. 10a.

For access to the bottom bulbs, carefully slide the flexible
rotisserie (see ‘a’ in Fig. 11) to one side ensuring that the
rubber grommet is not lost (see ‘b’ in Fig. 11).

Remove the defective lamp by unscrewing it (see Fig. 11).
Replace with a 60W E14 SES Clear Candle bulb, rotating it.

Take care not to over-tighten the lamp.

Steps for reassembling the heater

1. Refit the rotisserie making sure that the rubber grommet

is carefully pushed into the slotted hole on the axial bracket.

2. Replace the cover bracket ‘X’ - see Fig. 10a.

3. Replace the front by aligning the slots on the front frame

and making sure that it catches fully on the support brackets.

front panel by its sides with both hands,

Manual Operation - SP520

The switches are located at the bottom right side of the heater

- see Fig. 6.

Remote Operation

The standby switch (S1) must first be turned ‘ON’ (and the
‘AUTO/MAN’ Switch turned to ‘AUTO’ - SP420 & SP920).
Note: It takes some time for the receiver to respond to the
transmitter. DO NOT PRESS the buttons more than once
within two seconds for correct operation.

Lamp Replacement – SP520 & SP920

WARNING – ALWAYS DISCONNECT FROM THE POWER
SUPPL Y BEFORE REMOVING LAMPS.

Warning - The lamps reach high temperatures during

operation. For this reason, allow the lamps to cool down
after switching off the appliance.

The front panel will need to be removed in order to change
lamps – see Fig. 12.

Warning - The front panel is heavy and easily damaged.
The front panel is supported at the top by the chassis and

held tight by magnets at the top and bottom on the SP520
model. On the SP920 the front panel is held at the bottom by
a fixing screw.

To gain access to lamps please apply the following
procedure:

Remove the fixing screw from the base of the front frame on
the SP920 - see Fig. 12.

While holding the front panel by its sides with both hands,
carefully tilt the bottom of the frame outwards until free and
then lift the panel up (1) and then away (2) from the main
body - see Fig. 12.

T o gain access to the bulbs remove the screws at ‘A ’ to remove
the cover bracket ‘X’ and the screws at ‘B’ to remove the
cover bracket ‘Y’ - see Fig. 10a.

For access to the bottom bulbs, carefully slide the flexible
rotisserie (see ‘a’ in Fig. 11) to one side ensuring that the
rubber grommet is not lost (see ‘b’ in Fig. 11).

Remove the defective lamp by unscrewing it (see Fig. 11).
Replace with a 60W E14 SES Clear Candle bulb, rotating it.

Take care not to over-tighten the lamp.

Steps for reassembling the heater

1.Refit the rotisserie making sure that the rubber grommet

is carefully pushed into the slotted hole on the axial bracket.

2.Replace the cover brackets ‘X’ and ‘Y’ - see Fig. 10a.

3.Replace the front by aligning the slots on the front frame

and making sure that it catches fully on the support
brackets.
The magnets on the chassis will hold the front flush to the
main body (SP520).

4. Replace the fixing screw on the base of the front frame
(SP920).

Cleaning

WARNING – ALWAYS DISCONNECT FROM THE POWER
SUPPL Y BEFORE CLEANING THE HEATER.

For general cleaning use a soft clean duster – never use
abrasive cleaners. The glass viewing screen should be
cleaned carefully with a soft cloth. DO NOT use proprietary
glass cleaners.

Recycling

For electrical products sold within the European Community.

At the end of the electrical products useful life it
should not be disposed of with household waste.
Please recycle where facilities exist. Check with
your Local Authority or retailer for recycling advice
in your country.

After Sales Service

Your product is guaranteed for one year from the date of
purchase.

Within this period, we undertake to repair or exchange this
product free of charge (excluding lamps & subject to
availability) provided it has been installed and operated in
accordance with these instructions.

Y our rights under this guarantee are additional to your statutory
rights, which in turn are not affected by this guarantee.

Should you require after sales service you should contact our
customer services help desk on 0845 600 5111. It would
assist us if you can quote the model number, series, date of
purchase, and nature of the fault at the time of your call. The
customer services help desk will also be able to advise you
should you need to purchase any spares.

Please do not return a faulty product to us in the first instance
as this may result in loss or damage and delay in providing
you with a satisfactory service.

Please retain your receipt as proof of purchase.

Dimplex UK Limited
Millbrook House
Grange Drive
Hedge End
Southampton
Hampshire. SO30 2DF

[c] Dimplex UK Limited
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Dimplex UK Limited.

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