Dimplex RTOPSTV20 User Manual

The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC)
EN55014, EN60555-2 and EN60555-3 These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC

08/51708/0 Issue 4

OPTIMYST STOVE

RTOPSTV20

Fig. 1

Fig. 4

Fig. 4a

Fig. 2 Fig. 3

250

450

620

300

480

Fig. 5 Fig. 5a

Fig. 5b Fig. 6

Fig. 7 Fig. 8

Fig. 9 Fig. 10

Fig. 11 Fig. 12

Fig. 13 Fig. 14

Fig. 15

Fig. 16

Fig. 17

REMOTE CONTROL
SENSOR

30

60

90

Dimplex OPTIMYST Stove

Introduction

Thank you for choosing this Dimplex electric fi re. Please read this information guide carefully to be able to safely
install, use and maintain your product.

Important Safety Advice

When using electrical appliances, basic precautions should always be followed to reduce the risk of fi re, electrical
shock and injury to persons, including the following:

1. OVERHEATING

WARNING: In order to avoid overheating, do not cover the heater. Do not place material or garments on the heater, or
obstruct the air circulation around the heater. The heater carries a DO NOT COVER warning.

2. DAMAGE.

If the appliance is damaged, check with the supplier before installation and operation.
If the supply cord is damaged it must be replaced by the manufacturer or service agent or a similarly qualifi ed person
in order to avoid a hazard.

3. LOCATION

Do not use outdoors.
Do not use in the immediate surroundings of a bath, shower or swimming pool.
Do not locate the heater immediately below a fi xed socket outlet or connection box.
Ensure that furniture, curtains or other combustible material are positioned no closer than 1 metre from the heater.
Although this heater conforms with safety standards, we do not recommend its use on deep pile carpets or on long
hair type of rugs.

4. PLUG POSITIONING

The appliance must be positioned so that the plug is accessible.
Keep the supply cord away from the front of the heater.

5. USE OF OTHER CONTROLS

Do not use this heater in series with a thermal control, a program controller, a timer or any other device that switches
on the heat automatically, since a fi re risk exists when the heater is accidentally covered or displaced.

6. UNPLUGGING

In the event of a fault unplug the device.
Unplug the device when not required for long periods.

7. OWNER/USER

This appliance is not intended for use by children or persons with reduced physical, sensory or mental capabilities,
or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the
appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with
the appliance

8. ELECTRCITY

WARNING – THIS APPLIANCE MUST BE EARTHED.
This heater must be used on an AC ~ supply only and the voltage marked on the heater must correspond to the
supply voltage.
Before switching on, please read the safety advice and operating instructions.

General Information

Only use fi ltered water in this appliance.
This model is designed to be free standing and is normally positioned near a wall.
To reduce heat loss and to prevent any chimney up draft affecting the operation of your inset fi re we recommend they
the chimney fl ue is sealed off.
Always ensure that the appliance is sitting on a level surface.
Please note: Used in an environment where background noise is very low, it may be possible to hear a sound which is
related to the operation of the fl ame effect. This is normal and should not be a cause for concern.
If this product experiences a power surge for whatever reason the product may cut-out. This is a normal safety feature
and the product will resume operation after 30 seconds.
Once installed, never move this appliance or lay on its back, without draining the water from sump and water tank.
If you intend not using the appliance for longer than 2 weeks, drain the water from sump and water tank and dry the
sump.
The water tank, sump, sump lid, tank cap and air fi lters must be cleaned once every two weeks, particularly in hard
water areas.
The appliance should never be operated if the lamps are not working.
The lamps should be regularly inspected as described under ‘Maintenance’ and ‘Changing lamps’.

If condensation occurs on the inside doors, reduce the amopunt of smoke and fl ames produced using Control Knob ‘D’
(see section ‘Operating the Fire’) and leave the door slightly ajar.

Installation Instructions

This section describes how to set up your fi re.
Before installing this appliance in an existing chimney, we recommend that;

1. You have your chimney cleaned by a competent chimney sweep.

2. You block off the chimney fl ue.
This procedure is important for the effi cient operation of the heating unit and will also reduce heat loss up the chimney.

BEFORE YOU START

1. Ensure that all packing items are removed (read any warning labels carefully) and retain all packing for possible
future use e.g. in the event of moving house or returning the appliance to your supplier.

2. Before connecting the stove, check that the supply voltage is the same as that stated on the heater.

INSTALLATION

Place the stove against a wall and connect the stove to your electricity supply.
Connect the power cable to the appropriate power connector at the back of the fi re
Plug the power cable into a 13amp/240volt outlet. Do not yet switch the appliance on.

Connecting the Transducer Unit + Lamps

1. Release the two red tabs by turning them by 90 degrees (see Fig 2)

2. Lift out the Sump Nozzle (Fig 3)

3. Insert lamps into lamp holders (Fig 4), carefully locating the pins into the holes (Fig 4a)

4. Push lamps fi rmly into place

5. Place the Transducer Unit into the sump and join the cable to the connector on the sump (Fig 5)

6. To ensure that the Transducer Unit is correctly placed in the sump, the tab on the Transducer Unit should be lined
up with the moulded recess in the sump (Fig 5a).

7. Ensure that the cable is not placed above the disc on the Transducer Unit (Fig 5b). To prevent the cable becoming
pinched between the nozzle and the sump, place the cable in the slot in the wall of the sump.

8. Replace the Sump Nozzle and secure it by turning the two red tabs by 90 degrees (Fig 6)
Filling the Water Tank

9. Place Water Tank in sink and remove cap (turn anti-clockwise to open) (Fig 7)

10. Fill Water Tank with fi ltered tap water only. This is necessary to prolong the life of the fl ame and smoke
producing unit. The water should be fi ltered through a conventional domestic water fi lter unit and the fi lter should be
replaced regularly. Distilled water must not be used.

11. Screw the cap back on – do not overtighten.

12. Place the Water Tank in the Sump, with the tank cap facing down and the fl at side of the tank facing outward (Fig 8)

Assembling the fi re

13. Place the Fuelbed on top of the Water Tank and Mist Nozzle (Fig 9)

Operating the Fire

This section describes how to activate your fi re using either the manual controls or remote control.

MANUAL CONTROLS

The manual controls are located beneath the hinged fl ap. Open the doors to access the controls. (See Fig.10 for
Manual Control lay out)

Switch ‘A’:- Controls the electricity supply to the Fire.
Note: This switch must be in the ‘ON’ ( I ) position for the Fire to operate either with or without heat.

Switch ‘B’:- Press

once to turn on the fl ame effect. This will be indicated by an audible beep. Although the main

lights operate immediately it will take a further 30 seconds before the fl ame effect starts.
Press

again to give fl ame effect and half heat. This will be indicated by two beeps.
Press again to give fl ame effect and full heat. This will be indicated by three beeps.
Press again to return to fl ame effect only. This will be indicated by one beep.

Press to put fi re in to standby mode. This will be indicated by one beep.
Control Knob ‘C’:- Controls the Thermostat setting.

Turning the control knob to the left will decrease the temperature setting, turning the control knob
to the right will increase the temperature setting.

Control Knob ‘D’:- Controls the intensity of the fl ame effect.
Turning the control knob to the left increases the fl ame effect, turning the control knob to the right will
decrease the fl ame effect.

SETTING THE THERMOSTAT

Ensure the fi re is plugged in and switch it on to the full heat setting. Turn the Control Knob ‘C’ fully to the right (max
temperature setting) to warm the room rapidly. When the room temperature has reached the desired level, turn
the thermostat knob back slowly until you hear the thermostat just click off. The heater will then maintain the room
temperature at the chosen level.
Note: Should your heater fail to come on when the thermostat is at a low setting, this may be due to the room
temperature being higher then the thermostat setting

THERMAL SAFETY CUT-OUT

A thermal safety cut-out is incorporated in the fan heater to prevent damage due to overheating. This can happen
if the heat outlet was restricted in any way or if the chimney fl ue has not been blocked off effectively.. If the cut-out
operates, unplug the heater from the socket outlet and allow approximately 10 minutes before reconnecting. Before
switching the heater back on remove any obstruction that may be restricting the heat outlet, then continue normal
operation.
Caution: In order to avoid a hazard due to inadvertent resetting of the thermal cutout, this appliance must not be
supplied through an external switching device, such as a timer, or connected to a switch that is regularly switched
on and off by the utility. Depending on room temperature and humidity upon initial start up there may be some
condensation on the inside of the stove. This can be overcome by turning the fl ame control knob down and leaving the
door of the stove slightly ajar, until the glass warms up.

GETTING THE DESIRED FLAME EFFECT

1. The fl ame control knob ‘D’ (Fig.10) may be turned up or down to give a more realistic effect.

2. Generally the fl ames appear more realistic when the fl ame control is turned down.

3. Give the fl ame generator time to react to changes you may make.

4. The fi re will use less water if the fl ame effect is set to a lower level.

5. Do not tilt or move the fi re while there is water in the tank or sump.

6. Make sure that the fi re is on a level fl oor .

REMOTE CONTROL OPERATION

On the control panel, Switch A (see Fig.10) must be in the ‘ON’ ( I ) position in order for the remote control to operate.
There are 3 buttons on the remote control. (See Fig.12) To operate correctly the remote must be pointed towards the
front of the grate. (See Fig 17). The remote control functions are as follows:

Press once to turn on Flame effect only.
This will be indicated by one beep.

Press once to turn on Half Heat and Flame Effect.
This will be indicated by two beeps.
Press again to turn on Full Heat and Flame Effect.
This will be indicated by three beeps.

Standby
This will be indicated by one beep.

Maintenance

GENERAL TIPS

Only use fi ltered tap water in this appliance.
Always ensure that the appliance is sitting on a level surface.
If you intend not using the appliance for longer than 2 weeks, remove and empty the sump and water tank.
Once installed, never move this appliance or lay on its back, without draining the water from sump and water tank.
The appliance should never be operated if the lamps are not working.
The lamps should be regularly inspected as described under ‘Changing lamps’.

FILLING THE WATER TANK

When the water tank is empty, the fl ame and smoke effect shuts off and you will hear 2 audible beeps, follow these
steps.

1. Press Switch ‘A’ to (0) (See Fig.10)

2. Gently lift out the fuelbed and carefully set aside.

3. Remove the water tank by lifting upwards and outwards.

4. Place the water tank in sink and remove cap, Anti-clockwise to open. (Fig 7)

5. Fill tank with fi ltered tap water only. This is necessary to prolong the life of the fl ame and smoke producing unit.
The water should be fi ltered through a conventional domestic water fi lter unit and the fi lter should be replaced
regularly.

6. Screw the cap back on, do not over tighten.

7. Return the tank to the sump, with the tank cap facing down and the fl at side of the tank facing outward. (Fig 8)

8. Gently place the fuelbed back into position. (Fig 9)

9. Press Switch ‘A’ to ‘ON’ (I) position (See Fig.10)

CHANGING LAMPS

If the fl ame and smoke effect appears grey or colourless it may be that one or more lamps have failed.
You can check for lamp failure as follows.

1. Leaving the fl ame effect on, lift out the fuelbed and water tank.

2. It should be possible to view the lamps with the nozzle in place and observe which one needs to be changed.

3. Put Switch ‘A’ in the ‘OFF’ position, and unplug the fi re from the mains.

4. Leave the appliance for 20 minutes to allow the lamps to cool down before removing them.

5. Remove the sump as described in the Cleaning Section.

6. Remove the defective lamp, by gently lifting vertically and disengaging the pins from the lamp holder, (See Fig.4
and 4a).
Replace with a Dimplex OPTIMYST, 12V, 50W, Gu5.3 base, 8º beam angle, coloured lamp. (Purchased from our
website http://spares.dimplex.co.uk)

7. Carefully insert the two pins of the new lamp into the two holes in the lamp holder. Push fi rmly in place. (See Fig.4
and 4a).

8. Replace the sump, nozzle, water tank and fuelbed.

CLEANING
Warning – Always press Switch ‘A’ to the ‘OFF’ (0) position (See Fig.10) and disconnect from the power supply before

cleaning the fi re.
We recommend cleaning the following components once every 2 weeks, particularly in hard water areas:-

Water Tank, Sump, Nozzle, Tank cap and seal, Air fi lter .
For general cleaning use a soft clean duster – never use abrasive cleaners.
To remove any accumulation of dust or fl uff the soft brush attachment of a vacuum cleaner should occasionally be
used to clean the outlet grille of the fan heater.

Water tank

1. Remove water tank, as described earlier, put into sink and empty water.

2. Using the supplied brush gently rub the inside surfaces of the cap paying particular attention to the rubber ring in
the outer groove and the centre rubber seal.

3. Put a small quantity of washing up liquid into the tank, refi t the cap and shake well, rinse out until all traces of
washing up liquid are gone.

4. Refi ll with fi ltered tap water only, replace the cap, do not overtighten.

Sump

1. Press Switch ‘A’ to the ‘OFF’ (0) position

2. Gently lift out the fuelbed and place carefully on the ground.

3. Remove the water tank by lifting upwards.

4. Disconnect the electrical connector, located on the right side of the sump. (See Fig.5) .

5. Release the right sump locking tabs by turning 90º. This allows the sump to be lifted completely from its location.

6. Gently lift up the sump, taking care to keep level so as not to spill any water. Sit the assembly in the sink.

7. Release the left sump locking tabs by turning 90º, then lift off the Nozzle. (See Fig.3)

8. Lift out the transducer and carefully tilt, as shown, so that the liquid drains out of the sump. (See Fig.13)

9. Put a small amount of washing up liquid into the sump, and using the supplied brush, gently clean all surfaces in the
sump and gently clean the transducer including the metal discs located in the top grooved surface. (See Fig.14)

10. When cleaned, thoroughly rinse the sump with clean water to remove all traces of washing up liquid.

11. Clean the Nozzle with the brush and fl ush out thoroughly with water. (See Fig.15)

12. Reverse the above steps to reassemble.

Air fi lter

1. Gently lift out the fuelbed and place carefully on the ground.

2. Gently slide the air fi lter upwards out of its plastic holder. (See Fig.16)

3. Gently rinse with water in the sink and dry with fabric towel before returning.

4. Replace the fi lter making sure that the coarse black fi lter is facing the front of the fi re.

5. Replace the fuelbed.

Additional Information

Additional Information

AFTER SALES SERVICE

1 Year Parts and Labour

Your product is automatically guaranteed for one year from the date of purchase. Within this period, we undertake to
repair or exchange this product free of charge providing:
a) Proof of purchase such as a sales receipt can be provided, showing that the appliance was bought within the 12­months prior to registering the defect/fault.
b) The appliance was correctly installed and operated in accordance with the manufacturer’s instructions and used
solely for domestic purposes.
c) The defect/fault was not as a result of accident, misuse, unauthorised modifi cation or inexpert repair.

Consumable parts, such as fuses in plugs and bulbs, which require routine replacement are excluded from
the guarantee.

Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.
Should you require after sales information or assistance with this product please go to www.dimplex.co.uk and select

“Customer Support”
Or call our help desk on 0845 600 5111 (UK) or 01 842 4833 (R.O.I.)

Spare parts are also available on the web site. Please retain your receipt as proof of purchase.

Extended Parts and Labour Warranty

Your 1 year warranty is extended for an additional 12 months when you register the product with Dimplex, within 28
days of purchase. If you do not register the product with Dimplex within 28 days, your product will remain guaranteed
for 1 year only.

Within the extended warranty period we undertake to repair or exchange this product free of charge providing:
a) Proof of purchase such as a sales receipt can be provided, showing that the appliance was

bought within the 24-months prior to registering the defect/fault.
b) The appliance was correctly installed and operated in accordance with the manufacturer’s instructions and used
solely for domestic purposes.
c) The defect/fault was not as a result of accident, misuse, unauthorised modifi cation or inexpert repair

Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.
To validate your extended warranty register with us online at http://register.dimplex.co.uk

Or call our customer registration line 0844 879 3411 (UK) or 01 842 4833 (R.O.I.)
N.B. Each qualifying product needs to be registered with Dimplex individually.

Please note that the extended warranty is only available in the UK and Ireland

RECYCLING

For electrical products sold within the European Community - At the end of the electrical products useful life
it not be disposed of with household waste. Please recycle where facilities exist. Check with your Local
Authority or retailer for recycling advice in your country.

Symptom Cause Corrective Action

The  ame e ect will
not start.

Mains plug is not plugged in.

Low water level.

Low voltage connector not connected properly.
(See Fig.5)

The Transducer Unit is not sitting correctly in
the sump

Check plug is connected to wall socket correctly.

Check that the water tank is full and there is
water in the sump.

Check that the connector is inserted correctly.
(See Fig.5)

Ensure the Transducer in sitting down into the
moulded recess in the sump

The  ame e ect is too
low.

Flame e ect control knob is set too low.
(See Fig.10)

The Metal Disc in the transducer might be dirty
(See Fig.14)

The wire from the Transducer Unit is sitting over
the metal disc

Increase level of  ame by turning Control knob
‘D’ to the left slowly. (See Fig.10)

Clean the Metal Disc with soft brush supplied.
(See Fig.14) See ‘Maintenance.’ for a step by step
procedure.

Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.

Unpleasant smell when
unit is used.

Dirty or stale water.

Using un ltered tap water.

Clean the unit as described under maintenance.

Use only  ltered tap water.

The  ame e ect has
too much smoke.

Flame e ect setting is too high. Turn the  ame e ect Control knob D to the

right, about ¼ a turn, at a time. Give the  ame
generator some time to adjust to the new
setting. (See Fig.10)

Main lamps are not
working and there are
no  ames or smoke.

There is no water in the water tank Follow instructions under

Maintenance, ‘Filling the water tank’.

Check the plug is connected to the wall socket
correctly and that Switch ‘A’ Fig. 10 is in the
‘ON’ ( I ) position.

Troubleshooting

PATENT / PATENT APPLICATION

Products within the Optimyst range are protected by one or more of the following patents and patent applications:
Great Britain GB 2402206, GB 2460259, GB 2460453 , GB 2418014, GB 2465738, GB 2449925, GB 2465537 , GB

2455277 , GB1020534.2, GB1020537.5, GB1110987.3
United States US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042
Russia RU2008140317
European EP 2029941, EP 2201301, EP 2315976, EP 1787063, EP07723217.1 , EP11170434.2, EP 11170435.9
China CN 101883953, CN 200980128666.2, CN 101057105, CN 101438104
Australia AU 2009248743, AU 2007224634
Canada CA 2725214, CA 2579444, CA 2645939
International Patent Application WO 2006027272
South Africa ZA 200808702
Mexico MX 2008011712
Korea KR 20080113235
Japan JP 2009529649
Brazil BR P10708894-9
India IN 4122/KOLNP/2008
New Zealand NZ 571900

OPTIMYST is a trade mark of GDC Group Ltd.
GDC Group Ltd.

MILLBROOK HOUSE
GRANGE DRIVE
HEDGE END
SOUTHAMPTON

SO30 2DF

TEL: [phone]
FAX: [phone]
WEBSITE: www.dimplex.co.uk

Republic of Ireland Tel. [phone]

c

GDC Group Ltd,
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in
writing of Dimplex.
A division of GDC Group Ltd.