Dimplex RLG25, RLG20 User Manual

Service Manual

Model RLG20 RLG25

Part Number 6909740159 6909760159

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this log grate. For your

safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N3H 4W3

1-888-346-7539 www.dimplex.com In keeping with our policy of continuous product development, we reserve the right to make changes without notice.

REV PCN DATE

00 - 19-OCT-16

7400950000R00

TABLE OF CONTENTS

OPERATION .........................................................3

RLG20 ...........................................................3

RLG25 ...........................................................4

MAINTENANCE ......................................................5

EXPLODED PARTS DIAGRAM - RLG20 ...................................6

REPLACEMENT PARTS LIST - RLG20 ....................................6

EXPLODED PARTS DIAGRAM - RLG25 ...................................7

REPLACEMENT PARTS LIST - RLG25 ....................................7

WIRING DIAGRAM ....................................................8

RLG25 ...........................................................8

RLG20 ...........................................................8

BACK LOG REPLACEMENT ............................................9

LOG SET REPLACEMENT .............................................9

FLAME LED STRIP AND COLOURED LED STRIP REPLACEMENT ...........10

BACK LIGHT ASSEMBLY REPLACEMENT ...............................10

MAIN CONTROL BOARD REPLACEMENT ...............................10

POWER SUPPLY REPLACEMENT ......................................11

IR KEY BOARD REPLACEMENT .......................................11

POWER CORD REPLACEMENT ........................................11

FLICKER MOTOR REPLACEMENT .....................................12

HEATER ASSEMBLY REPLACEMENT ...................................12

TROUBLESHOOTING GUIDE ..........................................14

Always use a qualied technician or service agency to repair this log grate.

NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious

injury, or death.

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OPERATION

RLG20

Manual Control

The manual controls for the Revillusion are located on the right-front leg of the log grate.

Power

Press to turn the ame effect on and activate the

previous heat setting (Off, Low, or High). Press again to put the unit in standby mode.

Heat

• Heat On Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off Press to turn heat Off (indicated by 1 long beep).

NOTE: After the heater is switched off, the fan will

continue on for 60 seconds before turning off. The log LEDs remain On when the heater is ON and the

ame effect is Off.

360o Light

Press multiple times to change the LEDs on the

sides and back of the unit from white ickering to

white solid to Off. (This feature is active only when

the ame effect is On.)

Power

Press to activate the current standby state (On/Off).

•Standby State On Press to turn everything Off. Press again to active the

previous ame effect state.

•Standby State Off

Press to activate the previous ame effect state.

- If the ame effect was On, the previous heat setting will be activated (High, Low, or Off).

- If the ame effect was Off, the previous heat setting will be activated (High or Low).

Press again to turn everything Off.

Flame

Press to light the back log, grate log, and ember mat

(optional), and start the ame effect.

Heat

• Heat On Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off

Brightness

Press multiple times to toggle the log set LEDs through its four brightness settings.

Remote Control

The replace is supplied with a multi-function remote control.

The remote control has a range of approximately 30 ft (9 m). To operate correctly, the remote control must be pointed toward the front of the unit.

Press to turn heat Off (indicated by 1 long beep).

NOTE: After the heater is switched off, the fan will

continue on for 60 seconds before turning off. The log

LEDs remain On when the heater is ON and the ame

effect is Off.

360o Light

Press multiple times to change the LEDs on the

sides and back of the unit from white ickering to

white solid to Off. (This feature is active only when

the ame effect is On.)

Brightness

Press multiple times to toggle the log set LEDs

through its four brightness settings.

RLG25

Manual Control

The manual controls for the Revillusion are located on the right-front leg of the log grate.

Power

Press to turn the ame effect on and activate the

previous heat setting (Off, Low, or High). Press again to put the unit in standby mode.

Heat

• Heat On Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off Press to turn heat Off (indicated by 1 long beep).

NOTE: After the heater is switched off, the fan will

continue on for 60 seconds before turning off. The log LEDs remain On when the heater is ON and the

ame effect is Off.

Color Themes

Press multiple times to change the LED lights from:

ame base yellow, ame base blue, ame base yellow with yellow 360 LEDs, ame base blue with 360 LEDs. (Feature is active only when the ame

effect is On.)

Brightness

Press multiple times to toggle the log set LEDs through its four brightness settings.

Remote Control

Power

Press to activate the current standby state (On/Off).

•Standby State On Press to turn everything Off. Press again to active the

previous ame effect state.

•Standby State Off

Press to activate the previous ame effect state.

- If the ame effect was On, the previous heat setting will be activated (High, Low, or Off).

- If the ame effect was Off, the previous heat setting will be activated (High or Low).

Press again to turn everything Off.

Flame

Press to light the back log, grate log, and ember mat,

and start the ame effect.

Heat

Heat On Press to set the heat to Low (indicated by 1 short beep). Press again to set the heat to High (indicated by 2 short beeps).

• Heat Off Press to turn heat Off (indicated by 1 long beep).

NOTE: After the heater is switched off, the fan will

continue on for 60 seconds before turning off. The log LEDs remain On when the heater is ON and the

ame effect is Off.

360o Light

Press multiple times to change the LEDs on the sides and back of the unit from natural yellow

ickering to yellow solid to white ickering to white solid to Off. (Feature is active only when the ame

effect is On.)

The replace is supplied with a multi-function remote control.

The remote control has a range of approximately 30ft (9m). To operate correctly, the remote control must be pointed toward the front of the unit.

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Brightness

Press multiple times to toggle the log set LEDs through its four brightness settings.

Color Themes

Press multiple times to change the ame base colors from Yellow to Blue to Off. (Feature is active only when the ame effect is On.)

MAINTENANCE

General Maintenance

Inspect the log set regularly, depending upon conditions, and at a minimum yearly intervals. Remove dust and clean the logs, mat, grate, and base as required.

Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.

WARNING: Disconnect power and allow heater to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock, or injury.

Clean Logs and Base

The log set should not be operated with an accumulation of dust or dirt on or in the unit, as this can cause a build up of heat and eventual damage.

Dust and vacuum the log set as needed. Use a damp cloth and a mild detergent to clean painted surfaces of the fireplace. Never use abrasive cleaners.

Clean Mirage™ Flame Panel

The Mirage™ Flame Panel is cleaned in the factory during

the assembly operation. During shipment, installation, handling, etc., the screen may collect dust particles; these can be removed by dusting lightly with a clean dry cloth.

To remove fingerprints or other marks, clean the Mirage™

Flame Panel reflector screen with a damp cloth. Never use

abrasive cleaners. Dry the screen completely with a lint free cloth to prevent water spots.

Battery Replacement

To replace the battery:

1. Push the release tab toward the center and slide the

battery cover open.

2. Install 3V Lithium battery in the battery holder. The

positive (+) side of the battery faces up.

3. Close the battery cover.

OPEN ---- OUVRIR PUSH ---- POUSSER RELEASE ---- DÉGAGER

Lithium Battery--Batterie au lithium

CR2025/2032

OPEN

RELEASE

PUSH

Battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.

EXPLODED PARTS DIAGRAM - RLG20

REPLACEMENT PARTS LIST - RLG20

1. Logset, 20” . . . . . . . . . . . . . . . . . . . . . . . . . . . 0441910100RP

2. Flame LED Strip. . . . . . . . . . . . . . . . . . . . . . . 3001760100RP

3. Back Log ............................0441920100RP

4. Mirage™ Flame Panel ..................5902930100RP

5. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . 2000500900RP

6. Back Light Assembly ...................3001770100RP

7. Heater-Blower Assy with Cutout. . . . . . . . . . . 2203730100RP

8. Main Control Board ....................3001740100RP

9. IR Key Board .........................3001750100RP

10. Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 2100250100RP

11. Cordset, 3-prong ......................4100190300RP

12. Remote Control .......................6700580100RP

Accessory

13. Ash Mat ..................................REM-KIT

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EXPLODED PARTS DIAGRAM - RLG25

REPLACEMENT PARTS LIST - RLG25

1. Logset, 25” ...........................0441940100RP

2. Flame LEDs, 4x1W ....................3001760200RP

3. Back Log, 25” .........................0441950100RP

4. Mirage™ Flame Panel ..................5902880100RP

5. Flicker Motor, 18RPM, CCW .............2000500900RP

6. Back Light Assembly ...................3001780100RP

7. Coloured Light Assembly ................3001570400RP

8. Heater-Blower Assy with Cutout ...........2203730100RP

9. Main Control Board ....................3001740200RP

10. IR Key Board .........................3001750100RP

11. Power Supply .........................2100250100RP

12. Cordset, 3-prong ......................4100190300RP

13. Remote Control .......................6700580200RP

14. Ash Mat ..................................REM-KIT

WIRING DIAGRAM

RLG25

CUTOUT

+T°

BLOWER MOTOR

FLICKER MOTOR

RLG20

120V / 12V

AC / DC

CUTOUT

CONTROL BOARD

+T°

BLOWER MOTOR

REMOTE

FLAME LIGHTS

LOGSET ASSEMBLY

ASH MAT ASSEMBLY

360° COLOUR LIGHTS

FLICKER MOTOR

4 x 1W LEDs

4-7 x 0.20mA LED STRIP

FLAME BASE COLOUR LIGHTS

4 PIECES

4 x 0.20mA RGB STRIP

4-7 x 0.20mA LED STRIP 2 PIECES

IR EYE/KEY BOARD

6 x 0.20mA RGB HARNESS

FLAME LIGHTS

3 x 1W LEDs

120V / 12V

LOGSET ASSEMBLY

4-7 x 0.20mA LED STRIP 4 PIECES

AC / DC

ASH MAT ASSEMBLY

360 LIGHTS

CONTROL BOARD

REMOTE

4-7 x 0.20mA LED STRIP 2 PIECES

IR EYE/KEY BOARD

6 x 0.20mA LEDs

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BACK LOG REPLACEMENT

Tools Required: Philips head screwdriver

WARNING: If the log grate was operating prior to ser-

vicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

RLG20

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit (if applicable).

3. Remove the two screws at the front of the back log.

(Figure 3)

4. Install the replacement log and secure with the two

screws that were previously removed.

5. Reinstall the ame panel.

RLG25

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit.

3. Remove the two screws at the front of the back log.

(Figure 3)

4. Remove the 3 screws along the bottom of the front and

back of the bottom assembly and the four screws from

each corner on both ends. (Figure 4)

5. Gently tilt the unit onto the back and lower the bottom

assembly so that the electrcial can be easily accessed.

6. Trace the wire from the back log to the main control

board and disconnect the wire, noting the location on the board.

7. Run the wire from the new back log, following the same

path as the wire that was removed. Attach the new wire to the board.

Figure 4

Bottom Assembly

Figure 5

Power Supply

Blower Assembly

Main Control Board

8. Install the replacement log and secure with the two screws that were previously removed.

9. Re-assemble the remainder of the log grate in reverse order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

LOG SET REPLACEMENT

Tools Required: Philips head screwdriver

Figure 3

Back Log

WARNING: If the log grate was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit.

3. Remove the 3 screws along the bottom of the front and

back of the bottom assembly and the four screws from

each corner on both ends. (Figure 4)

4. Gently tilt the unit onto the back and lower the bottom

assembly so that the electrcial can be easily accessed.

5. Remove the two screws in the bottom of the second and fourth prongs of the grate to release the logs.

6. Trace the wire from the logs to the main control board and disconnect the wire, noting the location on the board.

7. Run the wire from the new logs, following the same path as the wire that was removed. Attach the new wire to the board.

8. Install the replacement logs and secure with the two screws that were previously removed.

9. Re-assemble the remainder of the log grate in reverse order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

FLAME LED STRIP AND COLOURED LED STRIP REPLACEMENT

Tools Required: Philips head screwdriver

WARNING: If the log grate was operating prior to ser-

vicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

RLG20

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit (if applicable).

3. Remove the two screws at the front of the back log.

(Figure 3)

4. Place the back log to the side, trying not to strain the

wires (if applicable).

Figure 6

5. Lift the LED strip out of the holder.

6. Gently pull the connector at the end of the strip out of the plug.

7. Connect the new LED strip to the connector and reinstall.

8. Re-assemble the remainder of the log grate in reverse order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

BACK LIGHT ASSEMBLY REPLACEMENT

Tools Required: Philips head screwdriver

WARNING: If the log grate was operating prior to ser-

vicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

RLG20

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit (if applicable).

3. Locate the three sections of lights that are located

along the bottom edge of the grate. (Figure 6)

4. Depress each of the tabs and gently pull the light strips

forward and down to remove them from the unit.

5. Gently pull the connector at the end of the strip out of

the plug.

6. Connect the new LED strip to the connector and rein-

stall.

7. Re-assemble the remainder of the log grate in reverse

order from the instructions above.

WARNING: Ensure wires do not come in contact with moving parts by securing wires in wiring tie wraps.

MAIN CONTROL BOARD REPLACEMENT

Flame LED Strip

Back Light Assembly

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Coloured LED Strip

(RLG25 only)

Tools Required: Philips head screwdriver

Needle-nose pliers

Flat Head Screwdriver

WARNING: If the log grate was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit.

3. Remove the 3 screws along the bottom of the front and

back of the bottom assembly and the four screws from

each corner on both ends. (Figure 4)

4. Gently tilt the unit onto the back and lower the bottom assembly so that the electrcial can be easily accessed.

5. Transfer the wire connectors from the terminals on the original board to the same location on the replacement board.

NOTE: Use a at head screwdriver to gently pry

between the end of the connector and the remote control receiver to release the wires.

6. Squeeze the mounting tabs located on the corners of the board with the needle-nose pliers, to release the tabs and lift the board off.

7. Position the new board over the tabs and gently press down to engage the tabs.

8. Re-assemble the remainder of the log grate in reverse order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

POWER SUPPLY REPLACEMENT

Tools Required: Philips head screwdriver

WARNING: If the log grate was operating prior to ser-

vicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit.

3. Remove the 3 screws along the bottom of the front and

back of the bottom assembly and the four screws from

each corner on both ends. (Figure 4)

4. Gently tilt the unit onto the back and lower the bottom

assembly so that the electrcial can be easily accessed.

5. Remove the four remaining screws from the right end

pane to release the bracket that supports the power supply.

Figure 7

6. Trace the wires to the main control board and the wire nuts and replace the old connections with the new connections.

7. Reinstall the support bracket over the new power supply.

8. Re-assemble the remainder of the log grate in reverse order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

IR KEY BOARD REPLACEMENT

Tools Required: Philips head screwdriver

WARNING: If the log grate was operating prior to ser-

vicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit.

3. Remove the two screws securing the IR key board to

the back side of the right leg. (Figure 7)

4. Remove the 3 screws along the bottom of the front and

back of the bottom assembly and the four screws from

each corner on both ends. (Figure 4)

5. Gently tilt the unit onto the back and lower the bottom

assembly so that the electrcial can be easily accessed.

6. Trace the wire from the IR key board to the main con-

trol board and disconnect the wire, noting the location on the board.

7. Run the wire from the IR key board, following the same

path as the wire that was removed. Attach the new wire to the board.

8. Install the replacement key board and secure with the

two screws that were previously removed.

9. Re-assemble the remainder of the log grate in reverse

order from the instructions above.

WARNING: Ensure wires do not come in contact with moving parts by securing wires in wiring tie wraps.

IR Key Board

POWER CORD REPLACEMENT

Tools Required: Philips head screwdriver

Needle-nose pliers

Flat Head Screwdriver

WARNING: If the log grate was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Lift the ame panel from the unit and put it aside in a

Figure 8

Flicker Rod

Flicker Motor

safe place.

2. Remove the ember mat by disconnecting it from the right side of the unit.

3. Remove the 3 screws along the bottom of the front and back of the bottom assembly and the four screws from

each corner on both ends. (Figure 4)

4. Gently tilt the unit onto the back and lower the bottom assembly so that the electrcial can be easily accessed.

5. Follow the wiring from the power cord to the wire nuts, removing any tie wraps and remove the connections, taking note of the original locations.

6. Disconnect the ground wire from the screw on the bottom pane.

7. With needle nosed pliers, squeeze and push the grommet securing the power cord out of the casing.

8. Insert the new power cord and grommet, reattaching the wire with new tie wraps.

9. Reconnect the wires according in their original conguration.

10. Re-assemble the remainder of the log grate in reverse order from the instructions above.

FLICKER MOTOR REPLACEMENT

Tools Required: Philips head screwdriver

WARNING: If the log grate was operating prior to ser-

vicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

RLG20

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit (if applicable).

3. Remove the two screws at the front of the back log and

set it aside, ensuring that the wires are not strained (if

applicable). (Figure 3)

4. IRemove the 3 screws along the bottom of the front and back of the bottom assembly and the four screws

from each corner on both ends. (Figure 4)

5. Gently tilt the unit onto the back and lower the bottom assembly so that the electrcial can be easily accessed.

6. Remove the two screws that secure the motor support

to the base of the grate (verticle). (Figure 8)

7. Disconnect the icker rod and rubber grommet from the icker motor.

8. Remove the two screws that secure the motor from the

motor support (horizontal). (Figure 8)

9. Trace the wires from the motor to the main control board and disconnect the wire, noting the location on the board.

10. Run the wire from the new motor, following the same path as the wire that was removed. Attach the new wire to the board.

11. Re-assemble the remainder of the log grate in reverse order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

HEATER ASSEMBLY REPLACEMENT

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: If the log grate was operating prior to servicing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Lift the ame panel from the unit and put it aside in a

safe place.

2. Remove the ember mat by disconnecting it from the

right side of the unit.

3. Remove the 3 screws along the bottom of the front and

back of the bottom assembly and the four screws from

each corner on both ends. (Figure 4)

4. Gently tilt the unit onto the back and lower the bottom

assembly so that the electrcial can be easily accessed.

5. Remove the four screws in the top assembly - two on

either end of the heater.

6. Turn the logs and log grate on its side, to the right, to

access the four screws that secure the heater assembly to the top assembly.

7. On the heater assembly, there is a plastic spacer that

channels the air from the heater assembly out of the unit, remove the two screws on either end that hold the plastic spacer to the heater.

8. Install the plastic spacer to the new heater, transfer the

wires from the old heater to the new heater and re-assemble the remainder of the log grate in reverse order from the instructions above.

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Figure 9

Connecting

Screws

Plastic

Spacer

NOTE: Use a at head screwdriver to gently pry be- tween the end of the connector and the heater assembly to release the wires.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

TROUBLESHOOTING GUIDE

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse blows when unit is turned on

Lights dim in room while the unit is on

Power cord gets warm Normal Operation The power cord may get slightly warm to the touch

Appearance

Log grate does not turn on in Manual Mode

Log grate does not turn on in Remote Mode

One or all logs in log set dim, not glowing

Back log dim, not glowing (only applicable for the RLG25)

Flame dim or not appearing Improper operation Refer to Operation Section

Flame Frozen Loose wiring Check wiring connections

Flame Shudder Defective Flicker Motor Replace Flicker Motor

Back lighting dim or not appearing

Colour themes dim or not appearing

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current rating

of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.

Unit is drawing close to circuit current rating

Defective power cord Replace power cord if cord gets hot to the touch.

Improper operation Refer to cperation section

No incoming power from the electrical wall socket

Defective IR key board Replace IR key board

Defective main control board Replace main control board.

Improper operation Refer to Operation Section

Loose wiring Check wiring connections

Remote Control not working Install new battery into the Remote Control. Reinitial-

Defective main control board Replace main control board.

Loose connection Check wiring connections

Defective log set wiring Replace log set assembly

Loose connection Check wiring connections

Defective back log wiring Replace back log assembly

Loose connection of ame LEDs Check wiring connections

Defective ame LED wiring Replace ame LED assembly

Defective main control board Replace main control board.

Defective Flicker Motor Replace Flicker Motor

Improper operation Refer to Operation Section

Loose connection of back light LEDs Check wiring connections

Defective back light LED wiring Replace back light LED assembly

Defective main control board Replace main control board.

Improper operation Refer to Operation Section

Loose connection of coloured LEDs Check wiring connections

Defective coloured LED wiring Replace coloured LED assembly

Defective main control board Replace main control board.

Move the unit to another outlet or install unit on a dedicated 15 amp circuit

when the heater is on

Check fuse/breaker panel

ize remote control where necessary

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PROBLEM CAUSE SOLUTION

Heater

Heater is not turning Off Improper operation Refer to Operation Section

Defective main control board Replace main control board.

Heater is not turning On Improper operation Refer to Operation Section

Loose wiring Check wiring connections

Defective heater assembly Replace heater assembly

Heater is turning off after a couple of minutes of operation

Heater emits an odor Normal Operation Normal operation is when the heater emits an odor

Heater fan turns on but heater lacks heat

Heating element is glowing red Normal Operation Small glowing sections of the element are considered

Heater fan runs continuously Loose wiring Trace wiring in unit

Noise

Excessive noise with the heater onDirty heater assembly Ensure that exterior intake louvers and log grate cavity

Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and log grate cavity

are free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.

Defective heater assembly Replace heater assembly

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective heater assembly Replace heater assembly

normal.

Defective heater assembly If larger glowing sections are causing the heater to trip

the thermal cutout, unplug unit, discontinue use and replace heater assembly.

Defective heater assembly Replace heater assembly

are free of dirt/dust.

Defective heater assembly Replace heater assembly

Dimplex RLG25, RLG20 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

OPERATION

RLG20

RLG25

MAINTENANCE

EXPLODED PARTS DIAGRAM - RLG20

REPLACEMENT PARTS LIST - RLG20

EXPLODED PARTS DIAGRAM - RLG25

REPLACEMENT PARTS LIST - RLG25

WIRING DIAGRAM

RLG25

RLG20

BACK LOG REPLACEMENT

LOG SET REPLACEMENT

FLAME LED STRIP AND COLOURED LED STRIP REPLACEMENT

BACK LIGHT ASSEMBLY REPLACEMENT

MAIN CONTROL BOARD REPLACEMENT

POWER SUPPLY REPLACEMENT

IR KEY BOARD REPLACEMENT

POWER CORD REPLACEMENT

FLICKER MOTOR REPLACEMENT

HEATER ASSEMBLY REPLACEMENT

TROUBLESHOOTING GUIDE