Dimplex RBF36P, RBF36, RBF42, RBF30 User Manual

Download

Service Manual

Model

RBF30 RBF36 RBF36P RBF42

Part Number

6909780100 6909790100 6909790200 6909800100

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this rebox. For your

safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N3H 4W3

1-888-346-7539 www.dimplex.com In keeping with our policy of continuous product development, we reserve the right to make changes without notice.

REV PCN DATE

00 - 12-JAN-17

7400970000R00

TABLE OF CONTENTS

Operation ...........................................................3

Maintenance .........................................................5

Exploded Parts Diagram ...............................................6

Replacement Parts List ................................................6

Wiring Diagram ......................................................7

Log Set Assembly Replacement ........................................8

Flame Screen Replacement ............................................8

Ember LED Light Replacement .........................................9

Flame Base LED Replacement ..........................................9

Back Log LED Replacement ............................................9

Flicker Motor Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Main Control Board Replacement ......................................10

Power Supply Replacement ...........................................11

Blower Assembly Replacement ........................................11

Element Replacement ................................................12

Cutout Replacement .................................................13

Main Control Assembly Replacement ...................................13

Thermistor Replacement .............................................14

Top Front Lights Replacement .........................................14

Troubleshooting Guide ...............................................15

Always use a qualied technician or service agency to repair this rebox.

NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious

injury, or death.

2 www.dimplex.com

OPERATION

Figure 1

Figure 3

Touch Panel and Remote Controls

WARNING: The Revillusion

CAUTION: Except for installation and cleaning described in this manual, an authorized service representative should

perform any other servicing.

The manual controls for the RevillusionTM Built-in Electric Firebox are located on the front panel. Touch an icon to activate. The selected setting displays on the left side of the panel.

A multi-function remote control also is provided. The remote control has a range of approximately 30 ft (9 m). To operate

correctly, the remote control must be pointed toward the front of the built-in electric rebox.

Icon Function Description

Power/ Standby

Heat

Built-in Electric Firebox must be installed properly before it is used.

Press to activate the current standby state (On/Off).

•Standby State On Press to turn everything Off. Press again to activate the previous state.

•Standby State Off

Press to activate the previous state.

- If the ame effect was On, the previous heat setting will be activated (On or Off).

- If the ame effect was Off, the previous heat setting will be activated (High or Low).

Press again to turn everything Off.

• Heat On Press to turn heat On (indicated by 1 short beep and the icon appearing on the display). Displays current heater temperature setting. Use the Temp Up/Down icon to change the heater temperature setting.

• Heat Off Press to turn heat Off (indicated by 1 short beep).

Change Fahrenheit (0 F) to Celsius (0 C)

Temp Down

Temp Up

NOTE: After the heater is switched off, the fan will continue on for 60 seconds before

turning off.

Press multiple times to lower the heater temperature in 10 F (10 C) increments. Displays current temperature; lowest temperature is 410 F (50 C). This feature is active whenever the heat is enabled.

Press multiple time to raise the heater temperature in 10 F (10 C) increments. Displays current temperature; highest temperature is 990 F (370 C). This feature is active whenever the heat is enabled.

Press both Temp+ ( ) and Temp– ( ) on the unit.

Icon Function Description

Heat Enable

Hold both Heat ( ) and Temp– ( ), on the unit, for 2 seconds. Temperature displays on the screen.

Heat Disable

Color

Themes

360o Light

Brightness

Flame

Light Sensor

Timer

Hold both Heat ( ) and Temp– ( ), on the unit, for 2 seconds, when temperature is adjusted "---" displays on the screen.

Press multiple times to change the ame base colors from Red to Blue to Off. (The rst

segment on the display will change from "r" to "b" to blank) This feature is active only

when the ame effect is On.

Press multiple times to change the LEDs on the sides and back of the unit from Midnight mode to white to yellow to red. (The middle segment on the display will change through 0 - 3 respectively. This feature is active only when the Flame is ON.)

Press to change the LED lights from High to Low. (The last segment on the display will change from "H" to "L") The RealogTM LEDs remain On when the heater is ON and the

ame effect is Off.

NOTE: When the Light Sensor is activated, High and Low ickering brightness

settings are also available (Flashing "H" and "L").

Press to light the log set and start the ame effect. Press again to turn feature Off.

Press to activate the ambient light sensor (ALS ON). Press again to turn the sensor off (ALS OFF).

NOTE: The light sensor will adjust the brightness of the replace based on the

ambient light in the room.

Press multiple times to change the sleeper timer in 0.5 hr increments from 0.5 hr to 8.0 hr before turning off. The remaining time on the sleep timer displays.

Control Lock

Control Unlock

Hold both Temp– ( ) and Brightness ( ), on the unit, for 2 seconds to disable the manual controls.

Hold both Temp– ( ) and Brightness ( ), on the unit, for 2 seconds to enable the manual controls.

Resetting the Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by disconnecting power at the main electrical panel and waiting 5 minutes before plugging the unit back in.

CAUTION: If you need to con tinuously reset the heater, unplug the unit and call technical support at 1-888-346-7539.

4 www.dimplex.com

MAINTENANCE

General Maintenance

Inspect the built-in electric rebox regularly, depending

upon conditions, and at a minimum yearly intervals. Remove dust and clean the logs, grate, and base as required.

WARNING: Disconnect power and allow heater to cool

before attempting any maintenance or cleaning to reduce

the risk of re, electric shock, or injury.

CAUTION: Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.

Clean Logs and Base

The built-in electric rebox set should not be operated with an accumulation of dust or dirt on or in the rebox, as this

can cause a build up of heat and eventual damage.

Dust and vacuum the rebox as needed. Use a damp cloth

and a mild detergent to clean painted surfaces of the built-

in electric rebox. Never use abrasive cleaners.

CleanReectorScreen

The reector screen is cleaned in the factory during the

assembly operation. During shipment, installation, handling, etc., the screen may collect dust particles; these can be removed by dusting lightly with a clean dry cloth.

To remove ngerprints or other marks, clean the reector

screen damp cloth. Never use abrasive cleaners. Dry the screen completely with a lint free cloth to prevent water spots.

Remote Battery Replacement

To replace the battery:

1. Push down on the battery cover located on the back of

the remote control. Slide the battery cover open.

2. Install 3V (CR2032) Lithium battery in the battery

holder. The positive (+) side of the battery faces up.

3. Close the battery cover.

The old battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling

advice in your area.

CAUTION: When transporting or storing the heater and cord,

keep in a dry place, free from excessive vibration and store so as to avoid damage.

EXPLODED PARTS DIAGRAM

REPLACEMENT PARTS LIST

1. Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . 2100250100RP

2. Main Control Board ....................3001810101RP

3. Control Assembly . . . . . . . . . . . . . . . . . . . . . . 3001830100RP

4. Blower Assembly ......................5300110500RP

5. Heater Elements. . . . . . . . . . . . . . . . . . . . . . . 2200510700RP

6. Cutout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2300201900RP

7. Flicker Motor. . . . . . . . . . . . . . . . . . . . . . . . . . 2000501000RP

8. Remote Control .......................3001710100RP

9. Thermistor ...........................3001560800RP

10. Flame Base (RGB) RBF30. . . . . . . . . . . . . . . 3001790100RP

RBF36, RBF36P, RBF42

11. Back log LED RBF30 . . . . . . . . . . . . . . . . . . . 3001760200RP

RBF36, RBF36P, RBF42

12. Ember LED RBF30. . . . . . . . . . . . . . . . . . . . . 3001820100RP

RBF36, RBF36P, RBF42

13. Top Back Light (RGB). . . . . . . . . . . . . . . . . . . 3001570100RP

3001790200RP

.....3001760300RP

. . . . . . . 3001820200RP

14. Top Front Lights (2 sets) RBF30 ..........3001570600RP

RBF36, RBF36P 3001570500RP

RBF42. . . . . . . . . . . 3001570401RP

15. Flame Screen RBF30. . . . . . . . . . . . . . . . . . . 5903010100RP

RBF36. . . . . . . . . . . . . . . . . . . 5903020100RP

RBF36P .................5903020300RP

RBF42. . . . . . . . . . . . . . . . . . . 5903020200RP

16. Log Set Assembly RBF30 ...............0442100100RP

RBF36, RBF36P, RBF42

17. Brick Panels RBF30 (LH & RH) ...........5902970001RP

RBF36 (LH) ................5902950001RP

RBF36P. . . . . . . . . . . . . . . . . . . 5903060001RP

RBF42 (LH) ................5902960001RP

0442110100RP

6 www.dimplex.com

WIRING DIAGRAM

LOG SET ASSEMBLY REPLACEMENT

Tools Required: Philips head screwdriver

FLAME SCREEN REPLACEMENT

Tools Required: Philips head screwdriver

WARNING: If the rebox was operating prior to servic-

ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Locate and remove the screw behind each of the front

legs of the rebox. (Figure 3)

IMPORTANT: Only handle the log-set by the plastic

grate, not the logs themselves.

3. Slide the rebox assembly forward and lift out.

NOTE: It may be necessary to slide the ember mat forward and backward, and possibly out, as well to assist with the removal.

4. Trace the wire from the back of the harness to the con-

nector that will be located in the middle slightly under

the ame screen.

5. Disconnect the old log set assembly and connect the

new one.

6. Place the connector back under the ame screen.

7. Install the replacement logs and secure with the two

screws that were previously removed.

8. Re-assemble the remainder of the rebox in reverse

order from the instructions above.

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Locate and remove the screw behind each of the front

legs of the rebox. (Figure 3)

IMPORTANT: Only handle the log-set by the plastic

grate, not the logs themselves.

3. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

4. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

5. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws.

6. Gently lift the ame panel out and replace with the new

one.

7. Re-assemble the unit in reverse order from the instruc-

tions above.

Figure 3

Log Set Assembly

Flicker Motor

Back Log

LED

Flame Panel Brackets

Ember LED Light

Flame Base LED

8 www.dimplex.com

EMBER LED LIGHT REPLACEMENT

Tools Required: Philips head screwdriver

Needle-nose pliers

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Locate and remove the screw behind each of the front

legs of the rebox. (Figure 3)

IMPORTANT: Only handle the log-set by the plastic

grate, not the logs themselves.

3. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

4. Locate the two ember LED light assemblies and the

connector at the left hand side. (Figure 3)

5. Disconnect the connector.

6. Squeeze the mounting tabs located along the board

with the needle-nose pliers, to release the tabs and lift off.

7. Replace the LED light assemblies with the new assem-

blies.

8. Re-assemble the unit in reverse order from the instruc-

tions above.

FLAME BASE LED REPLACEMENT

Tools Required: Philips head screwdriver

WARNING: If the rebox was operating prior to servic-

ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Locate and remove the screw behind each of the front

legs of the rebox. (Figure 3)

IMPORTANT: Only handle the log-set by the plastic

grate, not the logs themselves.

3. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

4. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

5. Locate the two brackets securing the ame panel in the unit at the bottom and remove the 4 screws. (Figure 3)

6. Gently lift the ame panel out, set aside in a safe location.

7. Remove the back log assembly by removing the two screws along the front of the log and the screw on either end.

8. Lift the back log assembly out of the unit.

9. Locate the ame base LED assembly and remove the light strip by pressing in the tab in the center of the stand offs to release the center pin out the back and lift the light strip off. (Figure 3)

10. DIsconnect the light strip by pulling the connector out of the assembly on the left hand side.

11. Connect the new light strip.

12. Re-assemble the unit in reverse order from the instructions above.

BACK LOG LED REPLACEMENT

Tools Required: Philips head screwdriver

Needle-nose pliers

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Locate and remove the screw behind each of the front

legs of the rebox. (Figure 3)

IMPORTANT: Only handle the log-set by the plastic

grate, not the logs themselves.

3. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

4. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

5. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

6. Gently lift the ame panel out, set aside in a safe loca-

tion.

7. Remove the back log assembly by removing the two

screws along the front of the log and the screw on

either end.

8. Lift the back log assembly out of the unit.

9. Locate the ame base LED assembly and squeeze the mounting tabs located along the board with the needlenose pliers, to release the tabs and lift off.

10. DIsconnect the light strip by pulling the connector out of the assembly on the left hand side.

11. Connect the new light strip.

12. Re-assemble the unit in reverse order from the instructions above.

FLICKER MOTOR REPLACEMENT

Tools Required: Philips head screwdriver

WARNING: If the rebox was operating prior to servic-

ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Locate and remove the screw behind each of the front

legs of the rebox. (Figure 3)

IMPORTANT: Only handle the log-set by the plastic

grate, not the logs themselves.

3. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

4. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

5. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

6. Gently lift the ame panel out, set aside in a safe loca-

tion.

7. Remove the back log assembly by removing the two

screws along the front of the log and the screw on either end.

8. On the left hand side, locate the motor cover and

remove the two screws securing it to the rebox. The

cover can be gently tilted back and lifted out to access the wire connections. (Figure 3)

9. Remove the two screws that secure the motor to the

unit.

10. Disconnect the icker rod and rubber grommet from the

icker motor.

11. Disconnect the wire connectors, noting the location of

the wires and connect the new motor wires.

12. Re-assemble the unit in reverse order from the instruc-

tions above.

WARNING: Ensure wires do not get pinched while rein-

stalling the motor cover.

MAIN CONTROL BOARD REPLACEMENT

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

3. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

4. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

5. Gently lift the ame panel out, set aside in a safe loca-

tion.

6. Remove the 2 hex head screws on either side of the

controls and the 4 hex head screws along each side of the panel and gently lower the internal assembly. (Figure 4)

7. Disconnect the two main wire connectors - one on each

side of the unit.

8. Disconnect the hanging straps at the front, ensuring

that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface infront of the unit to easily replace the main control board.

9. Transfer the wire connectors from the terminals on the

original board to the same location on the replacement board. (Figure 4)

NOTE: Use a at head screwdriver to gently pry be- tween the end of the connector and the main control board to release the wires.

10. Remove the screws in each of the corners of the board

and lift the board off.

11. Install the new board..

12. Re-assemble the remainder of the rebox in reverse

order from the instructions above.

10 www.dimplex.com

Figure 4

Main Control Board

Power Supply

Thermistor

Main Control Assembly

Cutout

Element

Blower Assembly

Hex Head Screws

Top Front Lights

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

POWER SUPPLY REPLACEMENT

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

3. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

4. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

5. Gently lift the ame panel out, set aside in a safe loca-

tion.

6. Remove the 2 hex head screws on either side of the

controls and the 4 hex head screws along each side of the panel and gently lower the internal assembly. (Figure 4)

7. Disconnect the two main wire connectors - one on each side of the unit.

8. Disconnect the hanging straps at the front, ensuring that you support the entire assembly, and lift the back of the assembly up and off of the hook at the back. At this point you should be able to gently set the assembly on the surface infront of the unit to easily replace the main control board.

9. Locate the power supply located below the main control board. (Figure 4)

10. Remove the 4 screws that secure the main control board to the unit.

11. Remove the 4 screws on the assembly to release the bracket that secures the power supply to the unit.

12. Trace the wires to the main control board and the wire nuts and replace the old connections with the new connections.

13. Reinstall the support bracket over the new power supply.

14. Re-assemble the remainder of the rebox in reverse order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

BLOWER ASSEMBLY REPLACEMENT

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage

to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Slide the log set assembly forward and lift the log set assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

3. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

4. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

5. Gently lift the ame panel out, set aside in a safe loca-

tion.

6. Remove the 2 hex head screws on either side of the

controls and the 4 hex head screws along each side of the panel and gently lower the internal assembly. (Figure 4)

7. Disconnect the two main wire connectors - one on each

side of the unit.

8. Disconnect the hanging straps at the front, ensuring

9. From the top panel of the heating assembly housing,

locate and remove the 6 screws that hold the blower/ fan assembly to the housing panel. Separate the blower assembly from the housing panel. (Figure 4)

CAUTION: When removing the blower assembly mount-

ing screws support the assembly to prevent any damage to the unit.

10. Disconnect the wiring connections noting their original

locations.

NOTE: Using a at head screwdriver gently pry

between the end of the connectors and the blower/fan to release the wires.

11. Properly orient the new blower/fan assembly and con-

nect all of the wiring connections.

12. Re-assemble the remainder of the rebox in reverse

order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

ELEMENT REPLACEMENT

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

3. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

4. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

5. Gently lift the ame panel out, set aside in a safe loca-

tion.

6. Remove the 2 hex head screws on either side of the

controls and the 4 hex head screws along each side of the panel and gently lower the internal assembly. (Figure 4)

7. Disconnect the two main wire connectors - one on each

side of the unit.

8. Disconnect the hanging straps at the front, ensuring

9. From the top panel of the heating assembly housing,

remove the 4 screws that hold the element cover to the housing panel. (Figure 4)

10. Disconnect wires from the ends of the elements noting

their original locations.

NOTE: Using a at head screwdriver gently pry be- tween the end of the connectors and the element to release the wires.

NOTE: Some of the wires may have a “piggy-back” connector that allows a second wire to connect to the same prong as the rst wire. Try and keep the “piggy-back” connection together when pulling the wires off the element.

11. Using a 3/8” ratchet or wrench remove the hex head

screw from both sides of the element. Remove elements from the element housing and replace with the new elements.

12 www.dimplex.com

12. Re-assemble the remainder of the rebox in reverse order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

14. Re-assemble the remainder of the rebox in reverse order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

CUTOUT REPLACEMENT

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: If the rebox was operating prior to servi- cing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

3. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

4. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

5. Gently lift the ame panel out, set aside in a safe loca-

tion.

6. Remove the 2 hex head screws on either side of the

controls and the 4 hex head screws along each side of the panel and gently lower the internal assembly. (Figure 4)

7. Disconnect the two main wire connectors - one on each

side of the unit.

8. Disconnect the hanging straps at the front, ensuring

9. Remove the 3 heater assembly mounting screws from

underneath the top panel along the front. (Figure 4)

10. Lower the heater assembly so that the 3 support tabs,

in the top panel, can be easily released.

11. Remove temperature limit switch screw from heater

bracket assembly and disconnect the temperature limit switch wire from heater element and from the wire connectors, noting their original location.

12. Properly orient the new temperature limit switch and

secure it to the heater bracket assembly with the small screw from the original cutout.

13. Reconnect the wires in their original locations.

MAIN CONTROL ASSEMBLY REPLACEMENT

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

3. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

4. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

5. Gently lift the ame panel out, set aside in a safe loca-

tion.

6. Remove the 2 hex head screws on either side of the

controls and the 4 hex head screws along each side of the panel and gently lower the internal assembly. (Figure 4)

7. Locate the main control assembly and remove the 2

screws on either side to release the assembly. (Figure

8. Trace the wire from the main control assembly to the

main control board and disconnect the wire, noting the location on the board.

9. Run the wire from the main control assembly, following

the same path as the wire that was removed. Attach the new wire to the board.

10. Install the replacement control assembly and secure

with the 4 screws that were previously removed.

11. Re-assemble the remainder of the rebox in reverse

order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

THERMISTOR REPLACEMENT

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

around the replace and will inhibit your ability to fully

access the unit.

2. Slide the log set assembly forward and lift the log set

assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

3. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

4. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

5. Gently lift the ame panel out, set aside in a safe loca-

tion.

6. Remove the 2 hex head screws on either side of the

controls and the 4 hex head screws along each side of the panel and gently lower the internal assembly. (Figure 4)

7. Locate the thermistor and tie wrap securing it to the

standoff. (Figure 4)

8. Trace the wire from the thermistor to the main control

board and disconnect the wire, noting the location on the board.

9. Run the wire from the thermistor, following the same

path as the wire that was removed. Attach the new wire to the board.

10. Install the replacement thermistor and secure.

11. Re-assemble the remainder of the rebox in reverse

order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

around the replace and will inhibit your ability to fully

access the unit.

2. Slide the log set assembly forward and lift the log set assembly and the ember mat out. (Figure 3)

NOTE: The log set assembly has a wire attached to the unit which can be temporarily disconnected for easier access.

3. On either side of the rebox gently remove the brick

panels by placing you nger in the gap and pulling

forward. The brick panels are held in place by magnets and need minimal force to be removed.

4. Locate the two brackets securing the ame panel in the

unit at the bottom and remove the 4 screws. (Figure 3)

5. Gently lift the ame panel out, set aside in a safe loca-

tion.

6. Remove the 2 hex head screws on either side of the

controls and the 4 hex head screws along each side of the panel and gently lower the internal assembly. (Figure 4)

7. Locate the 2 top front light assemblies and from the

backside of the standoff press the center out to release the center pin and more the light assembly. (Figure 4)

8. Disconnect the connection on each end, replace with

the new light assembly and secure.

9. Re-assemble the remainder of the rebox in reverse

order from the instructions above.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

TOP FRONT LIGHTS REPLACEMENT

Tools Required: Philips head screwdriver

Flat Head Screwdriver

WARNING: If the rebox was operating prior to servic- ing, allow at least 10 minutes for the heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the front glass or any accessories that are

14 www.dimplex.com

TROUBLESHOOTING GUIDE

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse blows when unit is turned on

Lights dim in room while the unit is on

Power cord gets warm (if using RBFPLUG kit)

Appearance

Firebox does not turn on in Manual Mode

Firebox does not turn on in Remote Mode

One or all logs in log set dim, not glowing

Back log dim, not glowing Loose connection Check wiring connections

Flame dim or not appearing Improper operation Refer to Operation Section

Flame Frozen Loose wiring Check wiring connections

Flame Shudder Defective Flicker Motor Replace Flicker Motor

Back lighting dim or not appearing

Colour themes dim or not appearing

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current rating

of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.

Unit is drawing close to circuit current rating

Normal Operation The power cord may get slightly warm to the touch

Defective power cord Replace power cord if cord gets hot to the touch.

Improper operation Refer to cperation section

No incoming power from the electrical wall socket

Defective main control assembly Replace main control assembly

Defective main control board Replace main control board.

Improper operation Refer to Operation Section

Loose wiring Check wiring connections

Remote Control not working Install new battery into the Remote Control.

Defective main control assembly Replace main control assembly

Defective main control board Replace main control board.

Loose connection Check wiring connections

Defective log set wiring Replace log set assembly

Defective back log wiring Replace back log assembly

Loose connection of ame LEDs Check wiring connections

Defective ame LED wiring Replace ame LED assembly

Defective main control board Replace main control board.

Defective Flicker Motor Replace Flicker Motor

Improper operation Refer to Operation Section

Loose connection of back light LEDs Check wiring connections

Defective back light LED wiring Replace back light LED assembly

Defective main control board Replace main control board.

Improper operation Refer to Operation Section

Loose connection of coloured LEDs Check wiring connections

Defective coloured LED wiring Replace coloured LED assembly

Defective main control board Replace main control board.

Move the unit to another outlet or install unit on a dedicated 15 amp circuit

when the heater is on

Check fuse/breaker panel

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning Off Improper operation Refer to Operation Section

Defective main control board Replace main control board.

Heater is not turning On Improper operation Refer to Operation Section

Loose wiring Check wiring connections

Defective heater assembly Replace heater assembly

Heater is turning off after a couple of minutes of operation

Heater emits an odor Normal Operation Normal operation is when the heater emits an odor

Heater fan turns on but heater lacks heat

Heating element is glowing red Normal Operation Small glowing sections of the element are considered

Heater fan runs continuously Loose wiring Trace wiring in unit

Noise

Excessive noise with the heater onDirty heater assembly Ensure that exterior intake louvers and rebox cavity

Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and rebox cavity

are free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.

Defective heater assembly Replace heater assembly

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective heater assembly Replace heater assembly

normal.

Defective heater assembly If larger glowing sections are causing the heater to trip

the thermal cutout, unplug unit, discontinue use and replace heater assembly.

Defective heater assembly Replace heater assembly

are free of dirt/dust.

Defective heater assembly Replace heater assembly

16 www.dimplex.com

Dimplex RBF36P, RBF36, RBF42, RBF30 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

OPERATION

MAINTENANCE

EXPLODED PARTS DIAGRAM

REPLACEMENT PARTS LIST

WIRING DIAGRAM

LOG SET ASSEMBLY REPLACEMENT

FLAME SCREEN REPLACEMENT

EMBER LED LIGHT REPLACEMENT

FLAME BASE LED REPLACEMENT

BACK LOG LED REPLACEMENT

FLICKER MOTOR REPLACEMENT

POWER SUPPLY REPLACEMENT

BLOWER ASSEMBLY REPLACEMENT

ELEMENT REPLACEMENT

CUTOUT REPLACEMENT

MAIN CONTROL ASSEMBLY REPLACEMENT

THERMISTOR REPLACEMENT

TOP FRONT LIGHTS REPLACEMENT

TROUBLESHOOTING GUIDE