Owner’s Manual
Revillusion™ Built-in Electric Firebox
Model RBF30 (6909780100)
Model RBF36 (6909790100)
Model RBF36P (6909790200)
Model RBF42 (6909800100)
IMPORTANT SAFETY INFORMATION: Read this manual rst before attempting
to install or use the Revillusion™ Built-in Electric Firebox. Always comply with the
warnings and safety instructions contained in this manual to prevent personal
injury or property damage.
To view the full line of Dimplex products, visit www.dimplex.com
7214620100R03
Table of Contents
Welcome ..............................................................3
IMPORTANT INSTRUCTIONS ............................4
Specications ......................................................6
Installation ............................................................7
Electrical ..............................................................8
Operation ............................................................17
Maintenance ......................................................20
Warranty ...........................................................21
Technical Support ........................................... 23
SAVE THESE INSTRUCTIONS
Conventions used in this manual:
!
NOTE: Procedures and techniques considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in
damage to the equipment.
WARNING: Procedures, precautions and techniques which, if not carefully followed,
will expose the user to the risk of re, serious injury, or death.
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Welcome
MOD
MODEL / CAT NO
SERIAL NO
Thank you for purchasing a Revillusion™ Built-in Electric Firebox by Dimplex.
Please use our convenient online registration page to record your model and
serial numbers for future reference at:
www.dimplex.com/register
Model Number
Serial Number
CAUTION: Read all instructions and warnings carefully before starting installation.
Failure to follow these instructions may result in a possible electric shock or re hazard
and will void the warranty.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
In order to better serve you, please have your model and serial numbers
ready or register your product online before calling (see above).
3
IMPORTANT INSTRUCTIONS
Basic Precautions
When using any electrical appliance,
basic precautions should always be
followed to reduce the risk of fire,
electric shock, and injury to persons.
These precautions include:
① Read all instructions before using
the RevillusionTM Built-in Electric
Firebox.
DANGER: High temperatures may
be generated under certain abnormal
conditions. Do not partially or fully cover
or obstruct the front of the rebox.
② This firebox is hot when in use.
To avoid burns, do not let bare skin
touch hot surfaces. The trim around
the heater outlet becomes hot during
heater operation. Keep combustible
materials, such as furniture, pillows,
bedding, papers, clothes, and curtains
at least 3 feet (0.9 m) from the front of
the firebox.
③ Extreme caution is necessary when
the firebox is used by or near children
or invalids and whenever the firebox is
left operating and unattended.
④ Always turn off the firebox when it is
not in use.
⑤ Do not operate the firebox after it
malfunctions, has been dropped, or
damaged in any manner. Disconnect
power at the service panel and have
the firebox inspected by a reputable
electrician before using.
⑥ Do not use this firebox outdoors.
⑦ Never locate the firebox where it
may fall into a bathtub or other water
container.
⑧ Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may cause an
electric shock, or fire, or damage the
firebox.
⑨ To prevent a possible fire, do not
block air intakes or exhaust in any
manner
⑩ To disconnect the heater, turn
the controls to OFF and turn off the
power to the heater circuit at the main
disconnect panel.
⑪ All electrical heaters have hot and
arcing or sparking parts inside. Do not
use it in areas where gasoline, paint, or
flammable liquids are used or stored.
⑫ Do not modify this firebox. Use
it only as described in this manual.
Any other use may cause fire, electric
shock, or injury to persons.
⑬ Do not burn wood or other materials
in this firebox.
⑭ Disconnect all power coming to
the firebox at the main service panel
before performing any cleaning or
maintenance.
⑮ When transporting or storing the
firebox, keep it in a dry place, free from
excessive vibration, and store to avoid
damage.
NOTE: Changes or modications
!
not expressly approved by the party
responsible for compliance could void
user's authority to operate the equipment.
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IMPORTANT INSTRUCTIONS
Special Precautions
WARNING: Remote control contains
a small battery. Keep away from children.
If swallowed, seek medical attention
immediately.
WARNING: Do not install battery
backwards, charge, put in re or mix with
used or other battery types as it may
explode or leak causing injury.
WARNING: Do not open the unit. There
is a risk of electric shock. There are no
user-serviceable parts inside.
CAUTION: Always use a qualied
technician or service agency to repair the
built-in electric rebox.
FCC Compliance
CAUTION: This unit has been tested
and found to comply with the limits for
Class B digital device, pursuant to part
15 of the FCC Rules. These limits are
designed to provide reasonable protection
against harmful interference in a residential
installation. This unit generates, uses and
can radiate radio frequency energy and,
if not installed and used in accordance
with the instructions, may cause harmful
interference to radio or television reception,
which can be determined by turning the unit
OFF and ON, the user is encouraged to try
to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between the unit
and the receiver.
• Connect the unit into an outlet on a
circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
This unit complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions: (1) This unit may not cause
harmful interference, and (2) this unit must
accept any interference received, including
interference that may cause undesired
operation.
FCC CAUTION: Any changes or
modications not expressly approved by
the party responsible for compliance could
void the user’s authority to operate this
equipment.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
5
Specications
The Revillusion™ Built-in Electric Firebox offers an alternative to a wood or gas
fireplace. It can give your existing fireplace new life or transform a cabinet or
media center of your own into a stunning focal point.
NOTE: A 15 Amp circuit is required.
Electrical
Volts 120 V
60 Hz
Amps 10.83 A 9.5 A 10.73 A
Watts 1300 W 1975 W 2575 W
Wiring Hard wire, plug-in kit optional
accessory and only available for
120 V installations
Bulb Type LED
Approvals
208 V
60 Hz
240 V
60 Hz
Dimensions
RBF30 RBF36 RBF36P RBF42
Width 31 1/8"
792 mm
Height 26 5/8"
676 mm
Depth 12 1/8"
307 mm
37 1/8"
944 mm
26 5/8"
676 mm
12 1/8"
307 mm
37 1/8"
944 mm
31"
788 mm
12 1/8"
307 mm
43 1/4"
1098 mm
31"
788 mm
12 1/8"
307 mm
Weight
RBF30 RBF36 RBF36P RBF42
50 lbs
22.7 kg
Operation Temperature
-4
60 lbs
27.2 kg
o
to 104o F (-20o to 40o C)
65 lbs
29.5 kg
70 lbs
31.8 kg
!
A dedicated circuit is preferred, but not
essential in all cases. A dedicated circuit
will be required if, after installation, the
circuit breaker trips or the fuse blows on a
regular basis when the heater is operating.
Additional appliances on the same circuit
may exceed the current rating of the circuit
breaker.
Unpacking the Unit
The unit comes packed with a
protective sheet covering the front
of the unit. This sheet is intended to
prevent dust and debris from entering
during construction. This sheet is
designed so that it can be partially
removed to complete the wiring and
unpacking and can be reinstalled until
the final installation is complete.
The log set was installed on the grate
and the grate permanently fixed to the
firebox at the factory.
Carefully remove the packaging from
around the log set. Make sure the wires
from the log set are connected securely
to the grate box.
CAUTION: The Realogs™ contain
LEDs to create a unique pulse and glow
effect. Handle the log set carefully. They are
fragile and can crack or break if dropped.
WARNING: Electrical outlet wiring
must comply with local building codes and
other applicable regulations to reduce
the risk of re, electric shock, or injury to
persons.
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Installation
Framing
1. The Revillusion
Firebox does not require any special
venting.
2. Rough in the framing opening.
Following the recommended framing
dimensions below.
!
NOTE: The materials used for the nished surround must be cut to precise dimensions
(dimensions B & C) as the 1/4" (0.6 cm) self trimming ange is only to create a nished
appearance.
A 12 1/2" (318 mm) 12 1/2" (318 mm) 12 1/2" (318 mm) 12 1/2" (318 mm)
B 30 5/8" (778 mm) 36 5/8" (930 mm) 36 5/8" (930 mm) 42 5/8" (1083 mm)
C 26 3/16" (665 mm) 26 3/16" (665 mm) 30 5/8" (778 mm) 30 5/8" (778 mm)
D 25 3/4" (654 mm) 25 3/4" (654 mm) 30 1/4" (768 mm) 30 1/4" (768 mm)
E 12" (306 mm) 12" (306 mm) 12" (306 mm) 12" (306 mm)
F 29 3/8" (746 mm) 35 3/8" (898 mm) 35 3/8" (898 mm) 41 1/2" (1053 mm)
G 31 1/8" (792 mm) 37 1/8" (944 mm) 37 1/8" (944 mm) 43 1/4" (1098 mm)
H 22 3/4" (578 mm) 22 3/4" (578 mm) 27 1/4" (691 mm) 27 1/4" (691 mm)
I 26 5/8" (6764 mm) 26 5/8" (674 mm) 31" (788 mm) 31" (788 mm)
J 54 1/4" (1378 mm) 60" (1524 mm) 60" (1524 mm) 66 1/2" (1689 mm)
K 38 1/2" (978 mm) 42 1/2" (1080 mm) 42 1/2" (1080 mm) 47" (1194 mm)
L 38 1/2" (978 mm) 42 1/2" (1080 mm) 42 1/2" (1080 mm) 47" (1194 mm)
TM
Built-in Electric
RBF30 RBF36 RBF36P RBF42
K
I
C
D
A
Rough-In Framing Dimensions Firebox Dimensions Rough-In Corner Dimensions
7
B
E
H
J
F
G
L
Installation
Electrical
Placement
This firebox is a zero clearance design,
with the exception of the top of the unit,
where any insulation and vapor barrier
should be placed a minimum of 2”
(5.1 cm) from the firebox.
DANGER!: High temperatures may
be generated under certain abnormal
conditions. Do not partially or fully cover or
obstruct the front of the rebox.
WARNING: All electrical heaters have
hot and arcing or sparking parts inside. Do
not use it in areas where gasoline, paint, or
flammable liquids are used or stored.
WARNING: The built-in electric firebox
must NOT be in direct contact with any
building vapor barrier or insulation.
1. Place the firebox into the framed
opening. Level with shims if
necessary.
2. From the inside of the unit, gently
remove the interior brick panels
(attached magnetically) and bent
out, up to 90°, to be flush with the
surrounding studs.
3. Attach the firebox to frame using
four mounting flanges on the sides
of firebox and suitable hardware.
Bathroom Installation
This built-in electric firebox must
be protected by a GFI circuit when
installed in an area where water is
present. If the unit is installed using
a receptacle, it must be readily
accessible.
This firebox is not watertight and must
be installed as to prevent water from
entering the unit. Install the unit away
from showers, tubs, etc. Keep towels
and other combustible materials 3 feet
(0.9 m) away from the front of the unit.
Permanent Heat Disable
The firebox heater can be permanently
disabled by removing the electronic
jumper on the main control board.
Disable the heater before any other
installation takes place.
To permanently disable the heater:
1. Locate and remove the panel on the
top left of the unit.
2. Pull out the electronic jumper
(shunt), on the on the left side of
the screw in the right corner of the
board. The label beside the jumper
is "HT EN".
3. Reinstall the previously removed
panel.
HT EN
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Electrical
General Electrical
The installation of the built-in electric
firebox must comply with the applicable
Local and/or National Electrical Codes
and utility requirements. (See the
unit wiring diagram at the end of this
section.) Employ qualified personnel
where required by law.
1. Allow 8" (20.3 cm) of service cable
for connecting power supply wire
to junction box on the unit when
installing and before finishing the
wall. Allow up to 4 ft (122 cm) of
service cable for connecting power
supply wire to junction box when
installing after finishing wall.
2. Wire a dedicated, properly fused
circuit with a 15 A rating for the
appropriate voltage (120 V, 240 V).
3. Feed the service cable through the
electrical cover on the back of the
unit and secure using a 1/2" (1.3
cm) approved strain relief connector.
4. Remove the outer jacket and strip
the individual conductors 1/2"
(1.3 cm) from the end.
5. Follow the following instructions for
your specific installation.
6. Wiring inspection can be done from
the front of the unit: remove the
access panel, to the right of the
controls, to access the service cable
and wires from the unit.
9
Electrical
Direct Power Wiring (120 V)
All wiring must be completed prior to
installing the built-in electric firebox.
Use 2-conductor wires with ground
(3 wires total) from the power supply
(breaker panel) to the junction box on
the built-in electric firebox.
WHITE - N
BLUE - NH
RED - L2
WHITE - N
120 V
POWER
SUPPLY
BLACK - L1
GROUND - G
FIREPLACE JUNCTION BOX
To install 120 V direct power wiring:
1. Pull out the 5 wires marked L1, L2,
N, NH, and G (black, red, white,
blue, and green).
2. Connect N (white) and NH (blue)
from the built-in electric firebox to
the N (white) from the power supply.
3. Terminate L2 (red) with a wire
connector (not included).
4. Connect L1 (black) wire from the
built-in electric firebox to the L1
(black) from the power supply.
BLACK - L1
BREAKER
GROUND - G
PANEL
5. Connect the G (green) ground wire
from the built-in electric firebox to
the ground from the power supply.
6. Insert all the wiring back into the
built-in electric firebox and secure
with a cable clamp.
7. Make sure all connections are tight.
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Electrical
Direct Power Wiring (240 V)
All wiring must be completed prior to
installing the built-in electric firebox.
Use 3-conductor wires with ground
(4 wires total) from the power supply
(breaker panel) to the junction box on
the built-in electric firebox.
FIREPLACE JUNCTION BOX
WHITE - N
BLUE - NH
RED - L2
BLACK - L1
GROUND - G
To install 240 V direct power wiring:
1. Pull out the 5 wires marked L1, L2,
N, NH, and G (black, red, white,
blue, and green).
2. Connect N (white) from the built-in
electric firebox to the N (white) from
the power supply.
3. Terminate NH (blue) with a wire
connector (not included).
4. Connect L2 (red) wire from the
built-in electric firebox to the L2
(red) from the power supply.
WHITE - N
RED - L2
BLACK - L1
GROUND - G
240 V
POWER
SUPPLY
BREAKER
PANEL
5. Connect L1 (black) wire from the
built-in electric firebox to the L1
(black) from the power supply.
6. Connect the G (green) ground wire
from the built-in electric firebox to
the ground from the power supply.
7. Insert all the wiring back into the
built-in electric firebox and secure
with a cable clamp.
8. Make sure all connections are tight.
11
Electrical
Wall Switch (120 V)
NOTE: Use a single pole, single
!
throw (On/Off) wall switch that is rated for a
minimum of 15 A.
FIREPLACE JUNCTION BOX
WHITE - N
BLUE - NH
RED - L2
BLACK - L1
GROUND - G
WALL
SWITCH
Before installing the wall switch:
• Connect a 2-conductor wire with
ground (3 wires total) from the
power supply panel to the main
switch wall box.
• Connect a 2-conductor wire with
ground (3 wires total) from the main
switch wall box to the junction box
on the built-in electric firebox.
WHITE - N
BLACK - L1
GROUND - G
120 V
POWER
SUPPLY
BREAKER
PANEL
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Electrical
To install a 120 V wall switch:
1. Pull out the 5 wires marked L1, L2,
N, NH, and G (black, red, white,
blue, and green).
2. Connect the N (white) and the NH
(blue) wires from the built-in electric
firebox to the N (white) from the
power supply panel.
3. Terminate L2 (red) with a wire
connector (not included).
4. Connect L1 (black) from the built-in
electric firebox to the L1 (black) from
the main power wall switch using a
wire connector (not supplied).
5. Connect the other end of L1 (black)
to the L1 terminal of the main power
wall switch.
6. Connect G (green) from the built-
in electric firebox to the G (green)
ground wire of the main power wall
switch by using a wire connector
(not supplied).
7. Secure the two remaining ground
wires (green) with a ground screw in
the main switch wall box.
8. Insert all the wiring of the main
power wall switch into the main
switch wall box.
9. Insert all the wiring back into the
built-in electric firebox and secure
with a cable clamp.
10. Makes sure all connections are
tight.
13
Electrical
Wall Switch (240 V)
NOTE: Use a double pole, single
!!
throw (On/Off) wall switch that is rated for a
minimum of 15 A.
FIREPLACE JUNCTION BOX
WHITE - N
BLUE - NH
RED - L2
BLACK - L1
GROUND - G
WALL
SWITCH
Before installing the wall switch:
• Connect a 3-conductor wire with
ground (4 wires total) from the
power supply panel to the main
switch wall box.
• Connect a 3-conductor wire with
ground (4 wires total) from the main
switch wall box to the junction box
on the built-in electric firebox.
WHITE - N
RED - L2
BLACK - L1
GROUND - G
240 V
POWER
SUPPLY
BREAKER
PANEL
N
L2
L1
G
N
L2
L1
G
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Electrical
To install a 240 V wall switch:
1. Pull out the 5 wires marked L1, L2,
N, NH, and G. (black, red, white,
blue, and green).
2. Connect the N (white) wire from the
firebox to the N (white) wire from the
main power wall switch by using a
wire connector (not included).
3. Terminate NH (blue) with a wire
connector (not included).
4. Connect the L2 (red) wire from the
built-in electric firebox to the L2
(red) wire from the main power wall
switch by using a wire connector.
5. Connect the other end of the L2
(red) wire from the main power wall
switch to the L2 terminal of the main
power wall switch.
6. Connect the L1 (black) wire from
the built-in electric firebox to the
L1 (black) wire from the main
power wall switch by using a wire
connector. (Wire connectors are not
supplied).
7. Connect other end of L1 (black) wire
from the main power wall switch to
the L1 terminal of the main power
wall switch.
8. Connect the G (green) wire from
the firebox unit to the G (green) wire
from the main power wall switch by
using a wire connector.
9. Connect the L1 wire from the power
supply to the L1 terminal of the
main power wall switch.
10. Connect the L2 (black) wire from
the power supply to the L2 terminal
of the main power wall switch.
11. Connect the N (white) wire from the
power supply to the remaining N
(white) wire from the built-in electric
firebox by using a wire connector.
12. Secure the two remaining G
(green) wires with a ground screw
in the main switch wall box.
13. Insert all the wiring of the main
power wall switch into the main
switch wall box.
14. Insert all the wiring back into the
built-in electric firebox and secure
with a cable clamp.
15. Makes sure all connections are
tight.
15
Electrical
M
M
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Operation
Touch Panel and Remote Controls
WARNING: The RevillusionTM Built-in Electric Firebox must be installed
properly before it is used.
CAUTION: Except for installation and cleaning described in this manual, an
authorized service representative should perform any other servicing.
The manual controls for the RevillusionTM Built-in Electric Firebox are located on
the front panel. Touch an icon to activate. The selected setting displays on the left
side of the panel.
A multi-function remote control also is provided. The remote control has a range
of approximately 30 ft (9 m). To operate correctly, the remote control must be
pointed toward the front of the built-in electric firebox.
A B C D E F G
A
H
C
F
E
17
B
D
I
G
J
Operation
Icon Function Description
Press to activate the current standby state (On/Off).
A
B
C
D
Change Fahrenheit
(0 F) to Celsius (0 C)
Heat Enable
Heat Disable
Power/
Standby
Heat
Temp Down
Temp Up
Press again to turn everything Off.
• Heat On
• Heat Off
continue on for 60 seconds before turning off.
Press multiple times to lower the heater temperature
in 10 F (10 C) increments. Displays current
temperature; lowest temperature is 410 F (50 C). This
feature is active whenever the heat is enabled.
Press multiple time to raise the heater temperature in
10 F (10 C) increments. Displays current temperature;
highest temperature is 990 F (370 C). This feature is
active whenever the heat is enabled.
Press both Temp+ ( ) and Temp– ( ) on the unit.
Hold both Heat ( ) and Temp– ( ), on the unit, for
2 seconds. Temperature displays on the screen.
Hold both Heat ( ) and Temp– ( ), on the unit,
for 2 seconds, when temperature is adjusted "---"
displays on the screen.
• Standby State On
Press to turn everything Off. Press again to activate
the previous state.
• Standby State Off
Press to activate the previous state.
- If the flame effect was On, the previous heat setting
will be activated (On or Off).
- If the flame effect was Off, the previous heat setting
will be activated (High or Low).
Press to turn heat On (indicated by 1 short beep and
the icon appearing on the display). Displays current
heater temperature setting. Use the Temp Up/Down
icon to change the heater temperature setting.
Press to turn heat Off (indicated by 1 short beep).
NOTE: After the heater is switched off, the fan will
!
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Operation
Icon Function Description
Press multiple times to change the flame base colors
from Red to Blue to Off. (The first segment on the
display will change from "r" to "b" to blank) This
feature is active only when the flame effect is On.
Press multiple times to change the LEDs on the sides
and back of the unit from Midnight mode to white to
yellow to red. (The middle segment on the display
will change through 0 - 3 respectively. This feature is
active only when the Flame is ON.)
Press to change the LED lights from High to Low.
(The last segment on the display will change from
"H" to "L") The RealogTM LEDs remain On when the
heater is ON and the flame effect is Off.
and Low ickering brightness settings are also available
(Flashing "H" and "L").
Press to light the log set and start the flame effect.
Press again to turn feature Off.
Press to activate the ambient light sensor (ALS ON).
Press again to turn the sensor off (ALS OFF).
replace based on the ambient light in the room.
Press multiple times to change the sleeper timer in
0.5 hr increments from 0.5 hr to 8.0 hr before turning
off. The remaining time on the sleep timer displays.
Hold both Temp– ( ) and Brightness ( ), on the
unit, for 2 seconds to disable the manual controls.
Hold both Temp– ( ) and Brightness ( ), on the
unit, for 2 seconds to enable the manual controls.
E
F
G
H
I
J
Control Lock
Control Unlock
Color
Themes
360o Light
Brightness
Flame
Light
Sensor
Timer
NOTE: When the Light Sensor is activated, High
!
NOTE: The light sensor will adjust the brightness of the
!
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn the heater off and it will
not come back on without being reset. It can be reset by disconnecting power at
the main electrical panel and waiting 5 minutes before plugging the unit back in.
CAUTION: If you need to con tinuously reset the heater, unplug the unit and call
technical support at 1-888-346-7539.
19
Maintenance
General Maintenance
Inspect the built-in electric firebox
regularly, depending upon conditions,
and at a minimum yearly intervals.
Remove dust and clean the logs, grate,
and base as required.
WARNING: Disconnect power and
allow heater to cool before attempting any
maintenance or cleaning to reduce the risk
of re, electric shock, or injury.
CAUTION: Except for installation
and cleaning described in this manual, an
authorized service representative should
perform any other servicing.
Clean Logs and Base
The built-in electric firebox set should
not be operated with an accumulation
of dust or dirt on or in the firebox, as
this can cause a build up of heat and
eventual damage.
Dust and vacuum the firebox as
needed. Use a damp cloth and a mild
detergent to clean painted surfaces of
the built-in electric firebox. Never use
abrasive cleaners.
Remote Battery Replacement
To replace the battery:
1. Push down on the battery cover
located on the back of the remote
control. Slide the battery cover
open.
2. Install 3V (CR2032) Lithium battery
in the battery holder. The positive
(+) side of the battery faces up.
3. Close the battery cover.
The old battery must be recycled
or disposed of properly. Check
with your Local Authority or
Retailer for recycling advice in
your area.
CAUTION: When transporting or
storing the heater and cord, keep in a dry
place, free from excessive vibration and
store so as to avoid damage.
Clean Reflector Screen
The reflector screen is cleaned in the
factory during the assembly operation.
During shipment, installation, handling,
etc., the screen may collect dust
particles; these can be removed by
dusting lightly with a clean dry cloth.
To remove fingerprints or other marks,
clean the reflector screen damp cloth.
Never use abrasive cleaners. Dry the
screen completely with a lint free cloth
to prevent water spots.
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Warranty
Two Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly
purchased Dimplex RevillusionTM Built-in
electric rebox Models RBF30, RBF36,
RBF36P, and RBF42. This limited warranty
applies only to purchases made in any
province of Canada except for Yukon Territory,
Nunavut, or Northwest Territories or in any
of the 50 States of the USA (and the District
of Columbia) except for Hawaii and Alaska.
This limited warranty applies to the original
purchaser of the product only and is not
transferable.
Products excluded from this limited warranty
The Fireplace is only covered for transportation
to the end user and will not be covered if
damage occurs during normal operation and/
or maintenance. Products purchased in Yukon
Territory, Nunavut, Northwest Territories,
Hawaii, or Alaska are not covered by this
limited warranty. Products purchased in these
States, provinces, or territories are sold AS
IS without warranty or condition of any kind
(including, without limitation, any implied
warranties or conditions of merchantability or
tness for a particular purpose) and the entire
risk of as to the quality and performance of
the products is with the purchaser, and in the
event of a defect the purchaser assumes the
entire cost of all necessary servicing or repair.
What this limited warranty covers and for how
long
Products, other than replace surrounds
(mantels) and trims, covered by this limited
warranty have been tested and inspected prior
to shipment. Subject to the provisions of this
warranty, Dimplex warrants such products
to be free from defects in material and
workmanship for a period of 2 years from the
date of the rst purchase of such products as
follows: (a) a repair or replacement warranty
on defective products or parts, including inhome services, for the rst year following
the date of rst purchase; and (b) thereafter,
a replacement of parts warranty on defective
products and parts (with no in-home services)
for the 1 year period commencing on the rst
anniversary of rst purchase and ending on
the second anniversary of the date of rst
purchase.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to shipment
and, subject to the provisions of this warranty,
Dimplex warrants such products to be free
from defects in material and workmanship
for a period of 1 year from the date of rst
purchase of such products. Warranty services
do not include in-home services.
The limited 2 year warranty period for products
other than replace surrounds (mantels) and
trims and the limited 1 year warranty period for
replace surrounds (mantels) and trims also
applies to any implied warranties that may
exist under applicable law. Some jurisdictions
do not allow limitations on how long an implied
warranty lasts, so the above limitation may not
apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products
that have been repaired (except by Dimplex
or its authorized service representatives) or
otherwise altered. This limited warranty does
further not apply to defects resulting from
misuse, abuse, accident, neglect, incorrect
installation, improper maintenance or handling,
or operation with an incorrect power source.
What you must do to get service under this
limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N3H 4W3. Please have
proof of purchase, catalogue/model and
serial numbers available when calling. Limited
warranty service requires a proof of purchase
of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during (i) the 2 year
limited warranty period for products other
than replace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the
following rights:
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Warranty
• Dimplex will in its sole discretion either repair or
replace such defective product or part without
charge. If Dimplex is unable to repair or replace
such product or part, or if repair or replacement is
not commercially practicable or cannot be timely
made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for
such product or part.
• Limited warranty service will be performed solely
by dealers or service agents of Dimplex authorized to provide limited warranty services.
• For products (other than surrounds (mantels)
and trims) for the period ending at midnight
on the rst anniversary of the date of rst
purchase, Dimplex will in its sole discretion
either repair or replace such defective product
or part without charge. If Dimplex is unable to
repair or replace such product or part, or if repair
or replacement is not commercially practicable
or cannot be timely made, Dimplex may, in lieu
of repair or replacement, choose to refund the
purchase price for such product or part. This
limited warranty entitles the purchaser to on-site or
in-home warranty services. Accordingly, Dimplex
will be responsible for all labour and transportation
costs associated with the repair or replacement of
the product or part except as follows: (i) charges
may be levied for travel costs incurred to travel to
the purchaser’s site where the product is located
if the purchaser’s site is beyond 30 miles (48 km)
from the closest service depot of Dimplex’s
dealer or service agent; and (ii) the purchaser is
solely responsible for providing clear access to all
serviceable parts of the product.
• For products (other than surrounds (mantels)
and trims) for the period commencing at 12:01
a.m. on the day after the rst anniversary of
the first purchase and ending at midnight
on the second anniversary of the date of
first purchase, this limited warranty entitles
the purchaser to replacement parts only without
charge. If Dimplex is unable to replace such part,
or if replacement is not commercially practicable
or cannot be timely made, Dimplex may, in lieu of
replacement, choose to refund the purchase price
for such part. The purchaser shall not be entitled
to on-site or in-home warranty services. The
purchaser shall be responsible for all expenses
incurred for the removal of the part and installation
of the replacement part including, without limitation,
all shipping costs and transportation costs to and
from the authorized dealer’s or service agent’s
place of business and all labour costs. Such costs
shall not be the responsibility of Dimplex.
• For surrounds (mantels) and trims for the
period ending at midnight on the rst anniversary of the date of rst purchase, Dimplex
will in its sole discretion either repair or replace
such defective surrounds (mantels) and trims or
part thereof without charge. If Dimplex is unable to
repair or replace such product or part, or if repair
or replacement is not commercially practicable
or cannot be timely made, Dimplex may, in lieu
of repair or replacement, choose to refund the
purchase price for such product or part. The purchaser shall not be entitled to on-site or in-house
services. The purchaser is responsible for all
expenses incurred for repair or replacement of
such product or part including, without limitation,
all shipping costs and transportation costs to and
from the authorized dealer ’s or service agent’s
business and all labour costs. Such costs shall
not be the responsibility of Dimplex.
• On-site or in-home services not provided under
this warranty may be performed at the purchaser’s specic request and expense at Dimplex’s
then-current rates for such services.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR ANY
THIRD PARTY. WHETHER IN CONTRACT,
IN TORT, OR ON ANY OTHER BASIS,
FOR ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, MAINTENANCE, USE,
OR INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH
LOSSES, COSTS OR DAMAGES, OR IF
SUCH LOSSES, COSTS, OR DAMAGES
ARE FORESEEABLE. IN NO EVENT
WILL DIMPLEX, OR ITS OFFICERS,
DIRECTORS, OR AGENTS BE LIABLE
FOR ANY DIRECT LOSSES, COSTS,
OR DAMAGES THAT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.
22 www.dimplex.com
Warranty
Technical Support
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO THE
PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic legal
rights, and you may also have other rights
which vary from jurisdiction to jurisdiction. The
provisions of the United Nations Convention
on Contracts for the Sale of Goods shall not
apply to this limited warranty or the sale of
products covered by this limited warranty.
Technical and troubleshooting support,
as well as a list of replacement parts
can be found on:
www.dimplex.com/customer_support.
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N3H 4W3
© 2016 Dimplex North America Limited
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