Dimplex RBF24DLX, RBF24DLXWC Owner’s Manual

Owner’s Manual

Revillusion™ Electric Fireplace/

Fireplace Insert

Model RBF24DLX (6909990100)

Model RBF24DLXWC (6909990200)

IMPORTANT SAFETY INFORMATION: Read this manual rst before attempting
to install or use the Revillusion™ Electric Fireplace. Always comply with the
warnings and safety instructions contained in this manual to prevent personal
injury or property damage.

To view the full line of Dimplex products, visit www.dimplex.com

7215770100R00

Table of Contents

Welcome .............................................................3

IMPORTANT INSTRUCTIONS ...........................4

Specications ......................................................6

Installation ...........................................................7

Electrical ............................................................10

Operation ...........................................................16

Maintenance ......................................................20

Warranty ...........................................................22

Technical Support ............................................ 24

SAVE THESE INSTRUCTIONS

Conventions used in this manual:

!

NOTE: Procedures and techniques considered important enough to

emphasize.

CAUTION: Procedures and techniques which, if not carefully followed,

will result in damage to the equipment.

WARNING: Procedures, precautions, and techniques which, if not

carefully followed, will expose the user to the risk of re, serious injury, or death.

2 www.dimplex.com

Welcome

MOD

MODEL / CAT NO

SERIAL NO

Thank you for purchasing a Revillusion™ Electric Fireplace by Dimplex. Please
use our convenient online registration page to record your model and serial
numbers for future reference at:

www.dimplex.com/register

Model Number

Serial Number

CAUTION: Read all instructions and warnings carefully before starting

installation. Failure to follow these instructions may result in a possible electric
shock or re hazard and will void the warranty.

NO NEED TO RETURN TO THE STORE

Questions with operation or assembly? Require Parts Information?

Product Under Manufacturer’s Warranty?

Contact us at:  www.dimplex.com/customer_support

For Troubleshooting and Technical Support

OR  Toll-Free 1-888-346-7359

Monday to Friday 8:00 a.m. to 4:30 p.m. EST

In order to better serve you, please have your model and serial numbers

ready or register your product online before calling (see above).

3

IMPORTANT INSTRUCTIONS

Basic Precautions

When using any electrical appliance,
basic precautions should always be
followed to reduce the risk of fire,
electric shock, and injury to persons.
These precautions include:

① Read all instructions before using
the RevillusionTM Electric Fireplace.

DANGER: High temperatures

may be generated under certain
abnormal conditions. Do not partially or
fully cover or obstruct the front of the
replace.

② This fireplace is hot when in use.
To avoid burns, do not let bare skin
touch hot surfaces. The trim around
the heater outlet becomes hot during
heater operation. Keep combustible
materials, such as furniture, pillows,
bedding, papers, clothes, and curtains
at least 3 feet (0.9 m) from the front of
the fireplace.

③ Extreme caution is necessary when
the fireplace is used by or near children
or invalids and whenever the fireplace
is left operating and unattended.

④ Always turn off the fireplace when it
is not in use.

⑤ Do not operate the fireplace after
it malfunctions, has been dropped, or
damaged in any manner. Disconnect
power at the service panel and have
the fireplace inspected by a reputable
electrician before using.

⑥ Do not use this fireplace outdoors.

⑦ Never locate the fireplace where it

may fall into a bathtub or other water
container.

⑧ Do not insert or allow foreign
objects to enter any ventilation or
exhaust opening as this may cause an
electric shock, or fire, or damage the
fireplace.

⑨ To prevent a possible fire, do not
block air intakes or exhaust in any
manner

⑩ To disconnect the heater, turn
the controls to OFF and turn off the
power to the heater circuit at the main
disconnect panel.

⑪ All electrical heaters have hot and
arcing or sparking parts inside. Do not
use it in areas where gasoline, paint, or
flammable liquids are used or stored.

⑫ Do not modify this fireplace. Use
it only as described in this manual.
Any other use may cause fire, electric
shock, or injury to persons.

⑬ Do not burn wood or other materials
in this fireplace.

⑭ Disconnect all power coming to
the fireplace at the main service panel
before performing any cleaning or
maintenance.

⑮ When transporting or storing the
fireplace, keep it in a dry place, free
from excessive vibration, and store to
avoid damage.

NOTE: Changes or modications

!

not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.

4 www.dimplex.com

IMPORTANT INSTRUCTIONS

Special Precautions

WARNING: Remote control

contains a small battery. Keep away
from children. If swallowed, seek
medical attention immediately.

WARNING: Do not install battery

backwards, charge, put in re or mix
with used or other battery types as it
may explode or leak causing injury.

WARNING: Do not open the unit.

There is a risk of electric shock. There
are no user-serviceable parts inside.

CAUTION: Always use a qualied

technician or service agency to repair
the electric replace.

FCC Compliance

CAUTION: This unit has been

tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC
Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This unit generates, uses
and can radiate radio frequency
energy and, if not installed and used in
accordance with the instructions, may
cause harmful interference to radio
or television reception, which can be

determined by turning the unit OFF and
ON, the user is encouraged to try to
correct the interference by one or more
of the following measures:

• Reorient or relocate the receiving
antenna.

• Increase the separation between the
unit and the receiver.

• Connect the unit into an outlet on a

circuit different from that to which the
receiver is connected.

• Consult the dealer or an
experienced radio/TV technician for
help.

This unit complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This unit
may not cause harmful interference,
and (2) this unit must accept any
interference received, including
interference that may cause undesired
operation.

FCC CAUTION: Any changes or

modications not expressly approved
by the party responsible for compliance
could void the user’s authority to
operate this equipment.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

NO USER-SERVICEABLE PARTS INSIDE

5

Specications

The Revillusion™ Electric Fireplace offers an alternative to a wood or gas
fireplace. It can give your existing fireplace new life or transform a cabinet or
media center of your own into a stunning focal point.

NOTE: A 15 Amp circuit is

Electrical

Volts 120 V

Amps

Watts

Wiring Plug-in replace,

Bulb Type LED

Approvals

60 Hz

11.25 A @ 25o C

12.50 A @ 0o C

1350 W @ 25o C
1500 W @ 0o C

hard wire optional

Dimensions

RBF24DLX RBF24DLXWC

Width 24 1/4"

640 mm

Height 22 7/8"

581 mm

Depth 12 1/8"

307 mm

Operation Temperature

o

-4

to 104o F (-20o to 40o C)

24 1/4"
640 mm

22 7/8"
581 mm

12 1/8"

307 mm

!

required. A dedicated circuit is
preferred, but not essential in all cases.
A dedicated circuit will be required if,
after installation, the circuit breaker
trips or the fuse blows on a regular
basis when the heater is operating.
Additional appliances on the same
circuit may exceed the current rating of
the circuit breaker.

Unpacking the Unit

The unit comes packed with a
protective sheet covering the front
of the unit. This sheet is intended to
prevent dust and debris from entering
during construction. This sheet is
designed so that it can be partially
removed to complete the wiring and
unpacking and can be reinstalled until
the final installation is complete.

The log set was installed on the grate
and the grate permanently fixed to the
fireplace at the factory.

Carefully remove the packaging from
around the log set. Make sure the wires
from the log set are connected securely
to the grate box.

WARNING: Electrical outlet wiring

must comply with local building codes
and other applicable regulations to
reduce the risk of re, electric shock, or
injury to persons.

6 www.dimplex.com

CAUTION: The Realogs® contain

LEDs to create a unique pulse
and glow effect. Handle the log set
carefully. They are fragile and can
crack or break if dropped.

Installation

Framing

1. The Revillusion

Fireplace Insert does not require
any special venting.

2. To build the rough-in opening, follow

the framing dimensions below.

TM

Electric Fireplace/

RBF24DLX RBF24DLXWC

A 12 1/2" (318 mm) 12 1/2" (318 mm))
B 24 5/8" (626 mm) 24 5/8" (626mm)
C 22 3/8" (568 mm) 22 3/8" (568 mm)

D 22 1/8" (562 mm) 22 1/8" (562 mm)
E 12 1/8" (307 mm) 12 1/8" (307 mm)
F 23 3/8" (595 mm) 23 3/8" (595 mm)
G 25 1/4" (640 mm) 25 1/4" (640 mm)
H 19" (483 mm) 19" (483 mm)

I 22 7/8" (581 mm) 22 7/8" (581 mm)

J 47 3/4" (1213 mm) 47 3/4" (1213 mm)

K 33 3/4" (857 mm) 33 3/4" (857 mm)
L 33 3/4" (857 mm) 33 3/4" (857 mm)

!

NOTE: The materials used for

the nished surround must be cut to
precise dimensions (dimensions B &
C) as the 1/4" (0.6 cm) self trimming
ange is only to create a nished
appearance.

K

I

C

D

A

Rough-In Framing Dimensions Fireplace Dimensions Rough-In Corner Dimensions

7

B

E

H

J

F

G

L

Installation

Front Glass Installation
Method

1. Before installing the front glass

installation, remove the hole caps
from the fireplace.

2. Make sure all hardware has been

included in package prior to starting.

x2 x2 x2 x4

3. Install hardware items A and B onto

front glass.

4. Install brackets onto fireplace with

screws C.

5. Place front glass into fireplace and

secure with screw D

6. Install top trip piece.

8 www.dimplex.com

Installation

Placement

This fireplace is a zero clearance
design, with the exception of the
top of the unit, where any insulation
and vapor barrier should be placed
a minimum of 2” (5.1 cm) from the
fireplace.

DANGER !: High temperatures

may be generated under certain
abnormal conditions. Do not partially
or fully cover or obstruct the front of
the replace.

WARNING: All electrical heaters

have hot and arcing or sparking parts
inside. Do not use it in areas where
gasoline, paint, or flammable liquids
are used or stored.

WARNING: The electric fireplace

must NOT be in direct contact with any
building vapor barrier or insulation.

!

NOTE: If the replace is going into

an existing opening and used with the
trim accessory, locate the replace as
needed for the the best appearance.

1. Place the fireplace into the opening.

Level with shims if necessary.

2. From the inside of the unit, gently

remove the interior brick panels
(attached magnetically).

3. Screw the mounting flanges directly

to the stud opening or bend the
flanges out to 90° to be flush
with the surrounding studs and
screwed to the studs using suitable
hardware.

Bathroom Installation

This electric fireplace must be
protected by a GFI circuit when
installed in an area where water is
present. If the unit is installed using
a receptacle, it must be readily
accessible.

This fireplace is not watertight and
must be installed as to prevent water
from entering the unit. Install the unit
away from showers, tubs, etc. Keep
towels and other combustible materials
3 feet (0.9 m) away from the front of
the unit.

9

Electrical

General

The fireplace is packaged with a three
(3) prong plug installed for plug-in
convenience. Hard wiring the fireplace
is also an option for installation.

WARNING: Construction and

electrical outlet wiring must comply
with local building codes and other
applicable regulations to reduce the
risk of re, electrical shock, or injury to
persons.

WARNING: Do not attempt to wire

your own new outlets or circuits. To
reduce the risk of re, electric shock
or injury to persons, always use a
licensed electrician.

Grounding Instructions

This product must be grounded. If it
should malfunction or break down,
grounding provides a path of least
resistance for electric current to reduce
the risk of electric shock. This product
is equipped with a cord having an
equipment-grounding conductor and
a grounding plug. The plug must be
plugged into an appropri ate outlet that
is properly installed and grounded in
accordance with all local codes and
ordinances.

DANGER ! Improper connec tion

of the equipment-grounding conductor
can result in a risk of electric shock.
Check with a qualified electrician or
serviceman if you are in doubt as
to whether the product is properly
grounded. Do not modify the plug
provided with the product – if it will
not fit the outlet, have a proper outlet
installed by a qualified electrician.

Permanent Heat Disable

The fireplace heater can be
permanently disabled by removing the
electronic jumper on the main control
board. Disable the heater before any
additional installation takes place.

To permanently disable the heater:

1. Locate and remove the panel on the

top left of the unit.

2. Pull out the electronic jumper

(shunt), on the on the left side of
the screw in the right corner of the
board. The label beside the jumper
is "HT EN".

3. Reinstall the previously removed

panel.

HT EN

10 www.dimplex.com

Electrical

Power Cord

WARNING: Install the power cord

so that it is stored or secured to avoid
tripping or snagging and to reduce the
risk of re, electric shock, or injury to
persons.

WARNING: This replace is

for use on a 120V circuit and has a
grounding plug that looks like the plug
in Figure 1. Make sure the plug is
connected to an outlet having the same
conguration as the plug. No adapter
should be used with this product.

Figure 1

WARNING: Do not use this

replace with an extension cord. Plug
the cord directly into an ap propriate
wall receptacle.

Removing Power Cord for
Hardwire Installation

To remove the power cord:

1. Locate the power cord on the back

of the fireplace. Remove 2 screws
and slide the electrical box back.

2. Unscrew the 2 wire connectors.

3. Cut the green (ground wire) leaving

enough length to reuse the wire.

4. Replace assembly with the hardwire

cover (included).

11

Electrical

Hard Wire Installation

WARNING: Make sure the circuit

on which the replace is to be installed
has the power cut off at the service
panel until installation is complete.

1. Allow 8" (20.3 cm) of service cable

for connecting power supply wire
to junction box on the unit when
installing and before finishing the
wall. Allow up to 4 ft (122 cm) of
service cable for connecting power
supply wire to junction box when
installing after finishing wall.

2. Wire a dedicated, properly fused

circuit with a 15 A rating.

3. Feed the service cable through

the electrical cover on the back of
the unit and secure using a 1/2"
(1.3 cm) approved strain relief
connector.

4. Remove the outer jacket and strip

the individual conductors 1/2"
(1.3 cm) from the end.

5. Follow the following instructions for

your specific installation.

6. Wiring inspection can be done from

the front of the unit: remove the
access panel, to the right of the
controls, to access the service cable
and wires from the unit.

Direct Power Wiring (120 V)

All wiring must be completed prior to
installing the electric fireplace.

Use 2-conductor wires with ground
(3 wires total) from the power supply
(breaker panel) to the junction box on
the electric fireplace.

To install 120 V direct power wiring:

1. Pull out the RED-N, BLACK, and

GROUND-G wires.

2. Connect N (white) and N (red) in the

fireplace to the N (white) from the
power supply.

3. Connect L (black) wire from the

fireplace to the L1 (black) from the
power supply.

4. Connect the G (green) ground wire

from the fireplace to the ground from
the power supply.

5. Insert all the wiring back into the

fireplace and secure with a cable
clamp.

6. Make sure all connections are tight.

RED - N

BLACK

GROUND - G

FIREPLACE JUNCTION BOX

12 www.dimplex.com

WHITE - N

BLACK - L1

GROUND - G

120 V
POWER
SUPPLY

BREAKER

PANEL

Electrical

Wall Switch (120 V)

NOTE: Use a single pole, single

!

throw (On/Off) wall switch that is rated
for a minimum of 15 A.

RED - N

WALL

SWITCH

FIREPLACE JUNCTION BOX

BLACK - L

GROUND - G

Before installing the wall switch:

• Connect a 2-conductor wire with
ground (3 wires total) from the
power supply panel to the main
switch wall box.

• Connect a 2-conductor wire with
ground (3 wires total) from the main
switch wall box to the junction box
on the fireplace.

WHITE - N

BLACK - L1

GROUND - G

120 V

POWER

SUPPLY

BREAKER

PANEL

13

Electrical

To install a 120 V wall switch:

1. Pull out the red, black, and green

wires.

2. Connect the red-N wire from the

fireplace to the white-N from the
power supply panel.

3. Connect black-L from the fireplace

to the line (black) from the main
power wall switch using a wire
connector.

5. Connect the other end of L (black)

to the L terminal of the main power
wall switch.

6. Connect G (green) from the

electric fireplace to the G (green)
ground wire of the main power wall
switch by using a wire connector
(not supplied).

7. Secure the two remaining ground

wires (green) with a ground screw in
the main switch wall box.

8. Insert all the wiring of the main

power wall switch into the main
switch wall box.

9. Insert all the wiring back into the

electric fireplace and secure with a
cable clamp.

10. Make sure all connections are tight.

14 www.dimplex.com

Electrical

FAN2

+

-

J1

FAN1

CONTROL PANEL

FAN2

CN13

CN4NTC

Control Panel

+

+5v

GND

JP6

+5v

R24

CN6

1K

uart

G4

CN14

A

K

A

K

J2

PCB P/N:

-

+

IC6

+12v

CN7

D1

ACN

ACN

T8

T9

T7

L-in

CN3FLAME

FAN1

CN12

G2

R

MOT

T4

RY4

HTR1

CN2FLAME

+12v

+12v

+12V

R1

104

C10

G1

104

103

C9

CN1

2K
R27

2K

E5

R12

R11470

R13
2K

T3
L1

C12

+

100K

+

AP2952

E1

L1

CN9

0

FLAME-RGB

+

+12v

+

T-FR-RGB
CN10

+12v

CN11

T-BK-RGB

+12v

HT EN

T2

T1

HTR2

L2

L

N

PZ2

N

HTR1

HTR2

15

Operation

General

WARNING: The RevillusionTM

Electric Fireplace must be installed
properly before it is used.

CAUTION: Except for installation

and cleaning described in this manual,
an authorized service representative
should perform any other servicing.

This fireplace operates with
ComfortSaver™ technology, which
automatically adjusts the fan speed
and heater wattage to safely and
precisely match the requirements of the
room based on the thermostat setting.

The heater operates such that once
the room reaches the set point, the
fan and heater will continuously run
at a low level to maintain the desired
room temperature. If the temperature in
the room rises significantly, (e.g., sun
coming through a window or a central
furnace turns on) the heater will turn
off and periodically turn back on to
circulate the air around the unit until the
room temperature drops and requires
the heater to be constantly on again.

Touch Panel and Remote
Controls

The manual controls for the
RevillusionTM Electric Fireplace are
located on the front panel. Touch an
icon to activate. The selected setting
displays on the left side of the panel.

A multi-function remote control is
included. The remote control has a
range of approximately 30 ft (9 m). To
operate correctly, the remote control
must be pointed toward the front of the
electric fireplace.

NOTE: The replace retains heat

!

after shutdown. When the heat is
turned OFF, there is a 2-minute cool
down period before the fan shuts off
completely.

16 www.dimplex.com

Operation

A L C K E F I

A

Icon Function Description

Press to activate the current standby state (On/Off).

• Standby State On

• Standby State Off

A

Power/
Standby

Press again to turn everything Off.

B

C

D

E I

F

G

L

K

J

H

Press to turn everything Off. Press again to activate
the previous state.

Press to activate the previous state.

- If the flame effect was On, the previous heat setting
will be activated (On or Off).

- If the flame effect was Off, the previous heat setting
will be activated (High or Low).

17

Operation

Icon Function Description

B

C

Flame

Temp Down

Press to light the log set and start the flame effect.
Press again to turn feature Off.

Press multiple times to lower the heater temperature

in 10 F (10 C) increments. Displays current

temperature; lowest temperature is 410 F (50 C). This
feature is active whenever the heat is enabled.

D

E

F

G

H

Flame
Speed

Color
Themes

360o Light

Timer

Light
Sensor

I

Brightness

Press multiple times to toggle through the ame
speeds (minimum, medium, maximum). The display
will show the current speed number, F1, F2 or F3.

Press multiple times to change the flame base colors
from Red to Blue to Off. (The first segment on the
display will change from "r" to "b" to blank) This
feature is active only when the flame effect is On.

Press multiple times to change the LEDs on the sides
and back of the unit from Midnight mode to white to
yellow to red. (The middle segment on the display
will change through 0 - 3 respectively. This feature is
active only when the Flame is ON.)

Press multiple times to change the sleeper timer in

0.5 hr increments from 0.5 hr to 8.0 hr before turning
off. The remaining time on the sleep timer displays.

Press to activate the ambient light sensor (ALS ON).
Press again to turn the sensor off (ALS OFF).

NOTE: The light sensor will adjust the brightness

!

of the replace based on the ambient light in the
room.

Press to change the LED lights from High to Low.
(The last segment on the display will change from
"H" to "L") The RealogTM LEDs remain On when the
heater is ON and the flame effect is Off.

NOTE: When the Light Sensor is activated,

!

High and Low ickering brightness settings are also
available (Flashing "H" and "L").

18 www.dimplex.com

Operation

Icon Function Description

Press the mutiple time to toggle through the heat
modes (Normal, Eco and Boost). Normal is indicated
with a Nor on the displacy, ECO is indicate by an

J

K

Change Fahrenheit
(0 F) to Celsius (0 C)

Heat Enable

Heat Disable

L

Heat Mode

Temp Up

Heat

Eco on the display and Boost is indicate by a b20
on the display. In boost mode, a time is set initial for
20 minutes and the display will indicate b19, b18, etc
as the time counts down. This is shown by pressing
the heat mode button.

Press multiple time to raise the heater temperature in

10 F (10 C) increments. Displays current temperature;

highest temperature is 990 F (370 C). This feature is
active whenever the heat is enabled.

Press both Temp+ ( ) and Temp– ( ) on the unit.

Hold both Heat ( ) and Temp– ( ), on the unit, for
2 seconds. Temperature displays on the screen.

Hold both Heat ( ) and Temp– ( ), on the unit,
for 2 seconds, when temperature is adjusted "---"
displays on the screen.

• Heat On

• Heat Off

Press to turn heat On (indicated by 1 short beep and
the icon appearing on the display). Displays current
heater temperature setting. Use the Temp Up/Down
icon to change the heater temperature setting.

Press to turn heat Off (indicated by 1 short beep).

NOTE: After the heater is switched off, the fan will

!

continue on for 60 seconds before turning off.

Control Lock

Control Unlock

19

Hold both Temp– ( ) and Brightness ( ), on the
unit, for 2 seconds to disable the manual controls.

Hold both Temp– ( ) and Brightness ( ), on the
unit, for 2 seconds to enable the manual controls.

Maintenance

Reset Temperature Cutoff
Switch

Should the heater overheat, an
automatic cut out will turn the heater
off and it will not come back on without
being reset.

If the replace is installed with a
plug, it can be reset by unplugging
the replace, waiting 5 minutes and
plugging back in.

If the replace is hard-wired, it can
be reset by turning of the electrical
breaker, waiting 5 minutes and turning
the breaker back on.

CAUTION: If you need to con-

tinuously reset the heater, unplug the
unit and call technical support at 1-888­346-7539.

General Maintenance

Inspect the electric fireplace regularly,
depending upon conditions, and at a
minimum yearly intervals. Remove dust
and clean the logs, grate, and base as
required.

WARNING: Disconnect power and

allow heater to cool before attempting
any maintenance or cleaning to reduce
the risk of re, electric shock, or injury.

CAUTION: Except for installation

and cleaning described in this manual,
an authorized service representative
should perform any other servicing.

Clean Logs and Base

The electric fireplace set should not be
operated with an accumulation of dust
or dirt on or in the fireplace, as this can
cause a build up of heat and eventual
damage.

Dust and vacuum the fireplace as
needed. Use a damp cloth and a mild
detergent to clean painted surfaces
of the electric fireplace. Never use
abrasive cleaners.

20 www.dimplex.com

Maintenance

Clean Reflector Screen

The reflector screen is cleaned in the
factory during the assembly operation.
During shipment, installation, handling,
etc., the screen may collect dust
particles; these can be removed by
dusting lightly with a clean dry cloth.

To remove fingerprints or other marks,
clean the reflector screen damp cloth.
Never use abrasive cleaners. Dry the
screen completely with a lint free cloth
to prevent water spots.

Replace Remote Battery

To replace the battery:

1. Push down on the battery cover
located on the back of the remote
control. Slide the battery cover

open.

2. Install 3V (CR2032) Lithium battery
in the battery holder. The positive
(+) side of the battery faces up.

3. Close the battery cover.

The old battery must be
recycled or disposed of
properly. Check with your
Local Authority or Retailer for
recycling advice in your area.

CAUTION: When transporting or

storing the heater and cord, keep in a
dry place, free from excessive vibration
and store so as to avoid damage.

21

Warranty

Two Year Limited Warranty

Products to which this limited warranty
applies

This limited warranty applies to your newly
purchased Dimplex RevillusionTM electric
replace. This limited warranty applies
only to purchases made in any province of
Canada except for Yukon Territory, Nunavut,
or Northwest Territories or in any of the
50 States of the USA (and the District of
Columbia) except for Hawaii and Alaska.
This limited warranty applies to the original
purchaser of the product only and is not
transferable.

Products excluded from this limited
warranty

The replace is only covered for
transportation to the end user and will not
be covered if damage occurs during normal
operation and/or maintenance. Products
purchased in Yukon Territory, Nunavut,
Northwest Territories, Hawaii, or Alaska are
not covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or
conditions of merchantability or tness for
a particular purpose) and the entire risk of
as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing or
repair.

What this limited warranty covers and for
how long

Products, other than replace surrounds
(mantels) and trims, covered by this limited
warranty have been tested and inspected
prior to shipment. Subject to the provisions
of this warranty, Glen Dimplex Americas
warrants such products to be free from
defects in material and workmanship for
a period of 2 years from the date of the
rst purchase of such products as follows:
(a) a repair or replacement warranty on
defective products or parts, including in­home services, for the rst year following the
date of rst purchase; and (b) thereafter, a

replacement of parts warranty on defective
products and parts (with no in-home
services) for the 1 year period commencing
on the rst anniversary of rst purchase and
ending on the second anniversary of the
date of rst purchase.

Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to shipment
and, subject to the provisions of this
warranty, Glen Dimplex Americas warrants
such products to be free from defects in
material and workmanship for a period of 1
year from the date of rst purchase of such
products. Warranty services do not include
in-home services.

The limited 2 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.

What this limited warranty does not cover

This limited warranty does not apply to
products that have been repaired (except
by Glen Dimplex Americas or its authorized
service representatives) or otherwise altered.
This limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.

What you must do to get service under this
limited warranty

Defects must be brought to the attention of
Glen Dimplex Americas Technical Service
by contacting Glen Dimplex Americas
at 1-888-7539, or 1367 Industrial Road,
Cambridge Ontario, Canada N3H 4W3.
Please have proof of purchase, catalogue/
model and serial numbers available when
calling. Limited warranty service requires a
proof of purchase of the product.

22 www.dimplex.com

Warranty

What Glen Dimplex Americas will do in the
event of a defect

In the event a product or part covered by this
limited warranty is proven to be defective
in material or workmanship during (i) the
2 year limited warranty period for products
other than replace surrounds (mantels)
and trims, and (ii) the 1 year limited warranty
period for surrounds (mantels) and trims,
you have the following rights:

• Glen Dimplex Americas will in its sole

discretion either repair or replace such
defective product or part without charge.
If Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made,
Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund
the purchase price for such product or
part.

• Limited warranty service will be performed

solely by dealers or service agents of Glen
Dimplex Americas authorized to provide
limited warranty services.

• For products (other than surrounds
(mantels) and trims) for the period ending

at midnight on the rst anniversary of
the date of rst purchase, Glen Dimplex

Americas will in its sole discretion either
repair or replace such defective product or
part without charge. If Glen Dimplex Americas
is unable to repair or replace such product
or part, or if repair or replacement is not
commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of
repair or replacement, choose to refund the
purchase price for such product or part. This

limited warranty entitles the purchaser to on­site or in-home warranty services. Accordingly,

Glen Dimplex Americas will be responsible for
all labour and transportation costs associated
with the repair or replacement of the product
or part except as follows: (i) charges may be
levied for travel costs incurred to travel to the
purchaser’s site where the product is located
if the purchaser’s site is beyond 30 miles
(48 km) from the closest service depot of Glen

Dimplex Americas' dealer or service agent;
and (ii) the purchaser is solely responsible
for providing clear access to all serviceable
parts of the product.

• For products (other than surrounds
(mantels) and trims) for the period
commencing at 12:01 a.m. on the day

after the rst anniversary of the rst

purchase and ending at midnight on the

second anniversary of the date of rst

purchase, this limited warranty entitles the
purchaser to replacement parts only without
charge. If Glen Dimplex Americas is unable
to replace such part, or if replacement is not
commercially practicable or cannot be timely
made, Glen Dimplex Americas may, in lieu of
replacement, choose to refund the purchase
price for such part. The purchaser shall not
be entitled to on-site or in-home warranty
services. The purchaser shall be responsible
for all expenses incurred for the removal of
the part and installation of the replacement
part including, without limitation, all shipping
costs and transportation costs to and from
the authorized dealer’s or service agent’s
place of business and all labour costs. Such
costs shall not be the responsibility of Glen
Dimplex Americas.

• For surrounds (mantels) and trims for
the period ending at midnight on the
first anniversary of the date of first
purchase, Glen Dimplex Americas, will in its

sole discretion, either repair or replace such
defective surrounds (mantels) and trims or
part thereof without charge. If Glen Dimplex
Americas is unable to repair or replace such
product or part, or if repair or replacement is
not commercially practicable or cannot be
timely made, Glen Dimplex Americas may,
in lieu of repair or replacement, choose to
refund the purchase price for such product
or part. The purchaser shall not be entitled to
on-site or in-house services. The purchaser
is responsible for all expenses incurred
for repair or replacement of such product
or part including, without limitation, all
shipping costs and transportation costs to
and from the authorized dealer’s or service
agent’s business and all labour costs. Such
costs shall not be the responsibility of Glen
Dimplex Americas.

23

Warranty

Technical Support

• On-site or in-home services not provided
under this warranty may be performed at the
purchaser’s specic request and expense at
Glen Dimplex Americas' then-current rates
for such services.

What Glen Dimplex Americas and its deal­ers and service agents are also not respon­sible for:

IN NO EVENT WILL GLEN DIMPLEX
AMERICAS, OR ITS DIRECTORS,
OFFICERS, OR AGENTS, BE LIABLE
TO THE PURCHASER OR ANY THIRD
PARTY. WHETHER IN CONTRACT, IN
TORT, OR ON ANY OTHER BASIS, FOR
ANY INDIRECT, SPECIAL, PUNITIVE,
EXEMPLARY, CONSEQUENTIAL, OR
INCIDENTAL LOSS, COST, OR DAMAGE
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, MAINTENANCE, USE,
OR INABILITY TO USE THE PRODUCT,
EVEN IF GLEN DIMPLEX AMERICAS
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL GLEN
DIMPLEX AMERICAS, OR ITS OFFICERS,
DIRECTORS, OR AGENTS BE LIABLE
FOR ANY DIRECT LOSSES, COSTS,
OR DAMAGES THAT EXCEED THE
PURCHASE PRICE OF THE PRODUCT.

SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO THE
PURCHASER.

Technical and troubleshooting support,
as well as a list of replacement parts
can be found on:

www.dimplex.com/customer_support.

How State and Provincial law apply

This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for the
Sale of Goods shall not apply to this limited
warranty or the sale of products covered by
this limited warranty.

24 www.dimplex.com

1-888-346-7539 | www.dimplex.com

In keeping with our policy of continuous product
improvements, we reserve the right to make
changes without notice.

© 2019 Glen Dimplex Americas