OPERATING
INSTRUCTIONS MANUAL
Q-Rad Smart Electric Radiator
Models: QRAD150 / QRAD200
These instructions should be read carefully and
retained for future use. Note also the information
presented on the appliance.
INDEAUE3RG ISSUE 1
IMPORTANT
These instructions should be read carefully and retained for future use.
Note also the information presented on the appliance.
IMPORTANT SAFETY ADVICE
When using electrical appliances, basic precautions should always be followed
to reduce the risk of re, electrical shock, and injury to persons, including the
following:
IMPORTANT – When used as an installed appliance, the wall bracket supplied must be
used - See Fig.3. When used as a portable appliance, the castors supplied with the
appliance must be used - See Fig.4.9.
WARNING - DO NOT USE THIS HEATER IN THE IMMEDIATE SURROUNDINGS OF
A BATH, A SHOWER OR A SWIMMING POOL.
IMPORTANT – If the heater is installed in a room containing a bath or shower, it must
be so installed that switches and other controls cannot be touched by a person using
a bath or shower.
Do not use outdoors.
Do not locate the heater immediately below or in front of a xed socket outlet or
connection box.
WARNING: In order to avoid overheating, do not cover the heater. Do not place material
or garments on the heater, or obstruct the air circulation around the heater, for instance
by curtains or furniture, as this could cause overheating and a re risk.
NEVER cover or obstruct in any way the heat outlet slots at the top of the heater or the
air inlet slots in the base of the heater.
The heater carries a warning ‘DO NOT COVER’ to alert the user to the risk of re that
exists if the heater is accidentally covered.
WARNING: Do not use in areas where petrol, paint or ammable liquids are used or
stored.
DO NOT put objects through the openings of the appliance. This could lead to functional
faults, possibly the ignition of the object.
CAUTION - Some parts of this product can become very hot and cause burns. Particular
attention has to be given where children and vulnerable people are present.
This appliance can be used by children aged from 8 years and above and by persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge
if they have been given supervision or instruction concerning use of the appliance in a
safe way and understand the hazards involved.
Children shall not play with the appliance. Cleaning and user maintenance shall not be
made by children without supervision.
Children of less than 3 years should be kept away unless continuously supervised.
Children aged from 3 years and less than 8 years shall only switch on/o the appliance
provided that it has been placed or installed in its intended normal operating position
and they have been given supervision or instruction concerning use of the appliance
in a safe way and understand the hazards involved. Children aged from 3 years and
less than 8 years shall not plug in, regulate and clean the appliance or perform user
maintenance.
Note that due care and consideration must be taken when using this heater in series
with a thermal control, a program controller, a timer or any other device that switches
on the heat automatically, since a re risk exists when the heater is accidentally covered
or displaced.
If the supply cord is damaged it must be replaced by the manufacturer or service agent
or a similarly qualied person in order to avoid a hazard.
WARNING: Servicing and product repairs should only be undertaken by the
manufacturers approved service agent or a similarly qualied person, using only exact
manufacturer approved spare parts.
2
Electrical Connection
WARNING - THIS APPLIANCE MUST BE EARTHED
CAUTION - if you use this heater in conjuction with a thermal control, programme
controller, timer or any device which switches the heater on automatically observe all
safety warnings at all times.
DO NOT pull the heater along by the mains lead.
The use of an extension lead or multi-plug adaptor is not advised when connecting this
product to the mains. Connection through these devices could lead to overloading,
overheating and even re at the extension lead or adaptor due to inadequate connection
quality.
The heater is designed for operation on an AC electricity supply, and is suitable for use
in domestic dwellings and similar indoor locations. This heater must be used on an AC
supply only and the voltage marked on the heater must correspond to the supply voltage.
It is tted with a cord and plug ready for use. The length of exible cable type H05VV- F
2
size 3 x 1.0mm
on all models.
WARNING - The heater complies with stringent safety standards but to ensure ecient
operation surfaces of the heater will become hot and contact with these surfaces should
be avoided, particularly the air outlet grille and the front panel.
Please note that lit cigarettes, candles and oil burners, combined with the convection eect
of electric heaters can cause soot depoists to build up on the surface directly above and to
the sides of the heater. This is not the fault of the heater. Extensive burning of candles or
smoking in the operating environment of this product can produce heavy discolouration
within a few months of use.
Safety - Overheat protection
For your safety this applaince is tted with a thermal cut-out. In the event the product
overheats for some reason, the cut-out prevents excessive temperatures on the product
by cutting the power to the heater. Once cooled down, it will reset automatically, it will
continue to cycle on and o until the reason for overheating is removed.
The display screen will ash red to indicate the product has overheated. To reset the
display, remove the obstruction and hold Enter for 10 seconds.
3
General
WARNING - Do not use the heater until the castors or wall brackets are tted correctly. The heater
should be positioned observing the minimium clearances stated around the heater - see Fig.1,
Fig.2, Fig.4 and Fig.5.
The product can be used as an installed or portable unit. Once the desired application has been
decided upon and the requirements below have been met the product is ready to be used.
Simply plug in and switch on at the wall socket.
We recommend that the heater should be wall mounted in rooms where children may be left
unattended, see “Important Safety Advice“.
All models are splash proof to IP24 standard and may be used in bathrooms, however not in the
immediate vicinity of baths, showers, water connections, wash basins or swimming pools.
Dimensions
Model(s) Watt (kW) A (mm)
QRAD150 1.5 kW 756
QRAD200 2.0 kW 918
Wall Mounting
1. Remove wall mounting bracket from the back of the heater by depressing the spring latch at
the top of each bracket - See Fig.3.
2. Fix the wall bracket securely to the wall through the four screw holes provided.
3. Present the heater to the wall bracket, and engage lower slots in the back with bracket.
4. Raise the heater to the upright position and push the heater onto the bracket to engage top
latches.
Portable
NEVER USE THE HEATER FREE STANDING WITHOUT BOTH FEET FITTED.
The castors are supplied as an accessory kit (Reference No: QRADCAS).
1. Push the castors onto each of the feet as shown in Fig. 6.
2. Lay the heater on its front - See Fig.7.
3. Place the feet over the base of the heater, push the ribs into the slots and align the holes - See
Fig.8.
4. Secure each foot in position using screws into the back and base of the heater but do not
over tighten - See Fig.9.
Always ensure that the heater is stood on a rm, level base near to, but not directly beneath or
in front of, a suitable mains supply socket.
4
Fig. 1
Fig. 2
150 mm
(Min)
A
Shelf
546 mm
300 mm
105 mm
150 mm (Min)
Fig. 3
275 mm
294 mm
(Min)
Model (s) A (mm)
QRAD150 468
QRAD200 630
A
260 mm (Min)
5
( min )
A150 mm
( min )
287 mm150 mm
629 mm
Fig. 6
Fig. 8
Fig. 7
Fig. 9
Fig. 4
Fig. 5
6
User introduction
Thank you for choosing the Dimplex Q-Rad Electric Radiator. We manufacture the highest quality
heating products for use in a wide variety of environments. This product has been designed to
incorporate the latest, most advanced technologies to give you maximum control over your heating.
The system allows for the simple setting of required time and temperature, and includes many
energy-saving features which work automatically to help keep you warm for less.
Please read the instructions closely before rst using the product, there is also quick-start
guide on the next page if you need a reminder of how to use the basic functions in the future.
Energy saving features
The Dimplex Q-Rad Electric Radiator has many features which are designed to save you money. It has a
self-learning capacity, constantly monitoring the eect that its actions have on the room temperature.
This means that your heater knows how long it will take to get to a certain temperature, or when to
turn o as it approaches a comfortable temperature. This minimises the energy that it uses whilst
maximising comfort, keeping you warm for the lowest possible cost.
Dual-element technology
The Dimplex Q-Rad Electric Radiator has a convection element which can run on half or full power.
It also has a radiant element. This combination allows the product to automatically use one or both
of these heat sources to maintain an incredibly accurate room temperature. It will reduce its output
as the room gets close to the target temperature too, minimising the risk that the room overheats,
saving you energy.
Open window technology
Should a window or door be accidentally left open, your heater will detect the sudden change in
temperature and go into standby mode, returning to normal operation when the window or door has
been closed. This stops the heater from operating while heat is escaping from the room, saving you
money.
EcoStart (Anticipatory Control)
Having learnt how quickly it can heat up your room, the Dimplex Q-Rad Electric Radiator is able to
turn on at just the right time in order to get the room up to a comfortable temperature when you want
it. For example, if you get up at 7am, you would normally have to guess when to turn the heating on
in order for it to pre-heat the room in time. Depending on how cold it is outside, this could mean the
room is still cold when you have to get out of bed, or mean that its been warm for half an hour before
it needed to be. This clever feature means that if you select 21 degrees celsius at 7am, the heater will
turn on exactly when it needs to to meet this target, running for shorter periods of time when the
weather is mild, and ensuring the room is nice and warm in the winter.
These functions are explained in more detail later, and can be disabled if the environment where the
heater is installed means that they are not needed.
7
Quick Start Guide
This guide is for quick reference only. Please refer
to the operating section for further information.
How Does the Heater Control Work?
The control allows you to choose when you want heat and at what temperature.
When using a timer mode (see below), Comfort On will display on the home screen to tell you when the heater is
maintaining the temperature displayed. Comfort Off will display when the heater is outside of a timed heating period.
When Manual, Eco or Frost modes are being used the heater will always maintain the temperature shown on the
home screen.
Set the Time
To set the date and time on the heater, press Menu, then press the Enter with Time / Date highlighted. Press or
until the correct value is shown, then press Enter to conrm and move on to the next value. Repeat until all details are
correct, and Set displays, then press Back.
The time is automatically adjusted in spring and autumn between Greenwich Mean Time (GMT) and British Summer
Time (BST).
Set the Temperature
The temperature shown on the display is the room temperature set point. This is the temperature that the
heater will maintain during heating periods. If the room temperature is above this temperature then the
heater will not operate. The heater leaves the factory with this temperature set at 21°C which represents a
typical, comfortable room temperature. If you require a dierent room temperature then press either or
on the home screen until the display shows the temperature you require.
Timer Modes
Your Q-Rad heater comes pre-programmed with four timer
modes. These modes dene the periods when the heater will
operate in Comfort On mode. The four modes are:
Child Lock
If you need to lock the controls so that the
settings cannot be changed then activate the
Child Lock. To lock the controls press and
hold both the Back button and Enter for three
seconds. Child Lock will appear at the bottom
of the screen. To unlock the control repeat the
action by pressing both the Back button and
Enter for three seconds.
20 C
Timer Mode Description
Out All Day
Home All Day
Holiday
User Timer
0
0
20 C
6 hours heating per day in two periods
9 hours heating per day in one period
Set the number of days for which you are
on holiday
Customise times in four periods
Press and hold both
the Back button and
Enter for three seconds
8
Which Timer Mode is Best for Me?
The heater leaves the factory set in Out All Day mode. If you are out during the day and only require heat in the
mornings and evenings then this mode will suit your lifestyle and you won’t need to alter anything. If you are in
during the day then you should select the Home All Day mode which is a single heating period. The times of these
modes can be modied, or the User Timer mode can be used to give you four periods of heating split throughout
the day. If you are away for an extended period then you can use the Holiday mode. This allows you to reduce the
heating during the period that you are away, reverting to the previously selected mode on the day you return.
To choose a timer mode press Menu followed by Enter to select Mode then Timer Mode. Select the mode
required by pressing or then Enter. For options Out All Day, Home All Day and User Timer, three
choices are available - Select, Preview and Modify.
Select - Choose this timer option
Preview - View the times currently set
Modify - Change the times currently set
(Please refer to the operating section of this manual for information on how to modify the programmed times.)
Main Menu
Date/Time
Mode
Options
Out All Day
Select
Preview
Modify
0
21 C
Comfort On
Out All Day
Selected
Advance
Sometimes you may be at home when you had not planned to be, or need
to leave when you had planned to have the heating on. You can change the
way you use your heating temporarily, this temporary change is achieved by
using the Advance function.
When a timer has been selected, the Advance function allows you to begin
the next Comfort On period early. If the heater is in a Comfort Off period
and you want heat – press the Advance button. If the heater is in Comfort
On and you don’t want heat, press the Advance button and it will go o
until the beginning of the next Comfort On period.
Frost Protect
Timer Mode
Home All Day
21 C
Mode
Timer Mode
Manual
Eco Mode
O
Out All Day
Holiday
User Timer
0
Advance Boost
The Advance button is also used to give a Boost which provides
temporary heating for one, two, three or four hours. Press the Advance
button twice to begin a one hour Boost. Continue pressing the Advance
button to enter the longer Boost periods.
0
21 C
9
Operation
The controls are located on the top right of the heater. The heater is tted with
an adjustable electronic controller consisting of a display screen and six touch
sensitive buttons.
1 2 4 5
1 Display Screen
2 ‘Menu’ Button
3 ‘Back’ Button
4 ‘Up and Down’ Arrows
5 ‘Enter’ Button
6 Heating Status
Comfort On
7 ‘Advance’ Button
6 3 7
The heater is tted with an adjustable thermostat enabling the room
temperature to be controlled. The minimum room temperature is 7°C.
The maximum temperature is set to 26°C by default however this can be
increased to 32°C if required. A temperature of 21°C represents a normal
room temperature.
NOTE: Should the heater fail to operate, this
may be due to the room temperature being
higher than the thermostat setting.
10
Control Functions
The heater controls can be easily adjusted by using the six buttons
on the User Interface.
1. The Display Screen shows the options available at each stage of
adjustment.
2. Menu – displays the main options list;
Date/Time – Set the date and time.
Mode – Set the mode of operation.
Options – Temperature units, daylight savings time, lock settings and
service information.
3. Back returns to the previous programming stage.
4. The UP and DOWN buttons are used to navigate through the menus and
alter setting values. The Up and Down button are also used to adjust the
required room temperature on the main screen. The screen colour changes
based on the temperature selected, showing deep blue through to bright
red.
5. ENTER is used within the menu options to conrm settings. On the main
screen pressing Enter will display the enabled features.
6. The timed periods during which the heater is providing heat are dened
as ‘Comfort On’ (this is displayed at the bottom of the screen).
Outside of heating periods the heater will not deliver heat and these
periods are called ‘Comfort Off‘.
While constant heat modes are active, the mode of operation is displayed
at the bottom of the screen e.g. ‘Manual’.
7. The ADVANCE button overrides the heating settings and changes the
operational state of the heater. If a timer mode is active, pressing Advance
will cause the heater to remain ON until the next OFF period is due, or OFF
until the next ON period is due.
If the heater is in a constant mode of operation, Advance can be used to
switch the appliance ON and OFF.
Advance is also used to enter Boost mode. Boost mode delivers heat
for between one and four hours.
11
Main Screen
After 30 seconds of inactivity the heater will default back to the Main Screen.
Here the chosen temperature is displayed along with the mode of operation.
Any use of the Advance function will be displayed here, and pressing Enter
will show the functions which are enabled.
When left inactive for a long period of time this display will ‘sleep’ and the text
will disappear. Press any button for its return.
ES OW
21 °C
Home All Day
Comfort On
UI Rev 01
ACC Rev 01
Setting the Date and Time
The heater incorporates a real time clock with
calendar function. The time clock has a battery
backup that will keep the clock running in the
event of a mains power outage.
To adjust the time or date follow the steps below.
Press the Menu button. Select Date/Time by
pressing the Enter button. Press
select the correct day of the month and press
Enter to select.
and to
NOTE: The display screen
will return to the main
screen after a period of 30
seconds of inactivity.
Main Menu
Date/Time
Mode
Options
Date/Time
WED
01-01-14
12:00
Repeat this operation, until the date and
time has been set, ensuring to press Enter
to select. Press Back button to return to
the Main Screen once Set has been
displayed.
12
Date/Time
Set
Modes of Operation
The heater comes pre-programmed with a set of heating proles. There are
four options available - three preset and one user adjustable timer;
1. Out All Day (pre-programmed) - has the following preset
times Monday to Sunday, which can be altered if desired;
07.00 until 08.30
17.30 until 22.00
2. Home All Day (pre-programmed) - has the following preset
times Monday to Sunday, which can be altered if desired;
08.00 until 21.00
3. Holiday (pre-programmed for 7 days at 10°C) - set the number of days
required (from 1 to 300) and the temperature required. 7°C is advised if
you just want to protect the property from frost while you are away.
4. User Timer - provides greatest exibility to the user. Four time slots are
available throughout the day and these can be customised for each day
of the week.
NOTE: Once modied a programme must be selected if you want
to begin using it.
The heater can also maintain a constant room temperature using the
following modes;
1. Manual mode heats the room to a comfortable temperature
of 21°C.
2. Eco mode maintains a room temperature of 18°C. By reducing the
room temperature slightly, signicant energy savings can be achieved.
The green display colour indicates that selected temperature provides
a comfortable room temperature while reducing energy consumption.
3. Frost Protect mode maintains a room temperature of 7°C.
This mode should be used to provide protection against frost
as indicated by the blue display.
NOTE: It is recommended that the timer is used as doing so can
reduce the running cost. Operating the appliance in the permanent
heating modes may result in increased running costs.
Select Off to switch o the appliance. This mode should be used when
heating is not required for extended periods. Press any of the buttons to
activate the display and then select the required mode of operation.
NOTE: In all modes,
room temperature. In timer modes, this change is temporary and
the heater will revert the saved heating proles at the end of the
Comfort On period.
and can be used to adjust the required
13
Choosing and Setting a Mode
Timer Modes
To choose a timer mode press Menu and
to select Mode, then press Enter.
Now select Timer Mode, again using the Enter button. Select the mode
required, by pressing the
or and Enter buttons.
For options Out All Day, Home All Day and User Timer, three choices are
available - Select, Preview and Modify.
• Select - choose this timer option.
• Preview - view the times currently set.
• Modify - change the times currently set.
When Modify is chosen, select and change each option using the
, and
Enter buttons. At the end of each period, select Next to move to the following
period. When a day is complete select Save to update it.
Once the rst day has been set up it is possible to copy these settings to
successive days or all days by either choosing Copy Next or Copy All.
If preferred each day can be modied individually and saved. It is also possible
to Clear each day or Clear All days. Options are;
• Save - save times for one day.
• Copy Next - copy times to following day.
• Copy All - copy times to all seven days.
• Clear - zero all times that day.
• Clear All - zero all times for all seven days.
To select a mode, choose Select and press Enter.
Main Menu
Date/Time
Mode
Options
07:30
Comfort O
Next on at
08:00
14
Mode
Timer Mode
Manual
Eco Mode
Frost Protect
O
Timer Mode
Out All Day
Home All Day
Holiday
User Timer
Out All Day
Select
Preview
Modify
If EcoStart control is disabled, the heater will not operate until the beginning of
the heating period. This should be taken into consideration when setting the
heating periods (See note below and page 17).
In Holiday mode the number of days that the room will be unoccupied can be
adjusted together with the required room temperature.
Press and to choose a holiday period between 1 and 300 days, then press
the Enter button.
Press
maintained during this period and press the
Enter button. At the end of the holiday mode
the heater will automatically revert back to
and to choose a temperature to be
Holiday
Active Days
07
Temperature
10 °C
the previously selected programme.
Constant Heat Modes
To choose a constant heat mode press Menu and
to select Mode and press
Enter. Then select the required mode, again using the Enter button.
NOTE: If EcoStart (ES) is enabled the heater will begin heating the
room before the start of the heating period to ensure the room is
at the required temperature when the period starts. If disabled the
heater will simply start heating at the start of the Comfort On period.
< TUE >
Morning
ON 07:00
OFF 08:30
21 °C
Next
Out All Day
Select
Preview
Modify
Out All Day
Selected
15
Advance
The Advance function allows the heating prole
of the appliance to be changed temporarily. When
Advance
a timer has been selected, the Advance function
is used to begin the next Comfort On mode early.
If the heater is in Comfort Off mode and heat is
Home All Day
Comfort On
required, press the Advance button.
If the heater is in Comfort On and heat is not required, press the Advance button
and the heater will turn o until the beginning of the next Comfort On period. If
the heater is in Manual, Eco Mode or Frost Protect mode pressing the Advance
button will switch o the heater. The heater will remain o until the Advance button
is pressed again.
Boost
The Advance button is also used to enter the Boost
mode which provides temporary heating for one,
Advance 1hr
two, three or four hours. Press the Advance button
twice to begin a one hour Boost. Continue pressing
Comfort On
the Advance button to set longer Boost periods.
Options
The Options menu allows the settings to be modied to suit the user’s preferences.
These are;
DST Rule - Select your daylight saving setting. The heater clock will automatically adjust
for daylight saving or “British Summer Time” as it is often referred to. If no adjustment is
required then select none.
Auto Lock - Enable or disable the Auto Lock feature. This feature locks the interface
if left inactive for longer than one minute. To unlock the appliance, press and hold Enter
for two seconds.
Sound - Audio feedback can be enabled or disabled.
Service Info - Service information is displayed.
Temp Units - Choose whether your unit displays
degrees centigrade or Fahrenheit.
16
Options
DST Rule
Auto Lock
Sound
Service Info
Temp Units
Child Lock
To lock the controls press Back and Enter for three seconds. Child Lock will
appear at the bottom of the screen. To unlock the control repeat the action of
pressing Back and Enter for three seconds.
NOTE: The controls cannot
be adjusted when child lock
is active.
Child Lock
User Information
Press and hold Enter for ve seconds to display the User Information menu;
SP Range (set point) allows adjustment of the maximum temperature.
Open Window detection (OW). When enabled the appliance will reduce the
target room temperature to limit the energy wasted when a window is opened.
Occupancy detection (OD) reduces the room temperature when the room
is unoccupied. Note: an additional accessory is required for this function.
Available summer 2015.
EcoStart (ES) – to achieve the desired temperature at the onset of the timed
Comfort On period the appliance anticipates when it needs to start heating
prior to the onset of the timed ‘on’ period. E.g. room is 16°C, with 21°C at 7am
set on the timer. With ES on the control will start to heat the room before 7am,
reaching 21°C at this time. With ES o the heater will start to heat the room at
7am and will reach 21°C after this time.
Factory reset returns all settings to the factory presets.
NOTE: Open Window
detection is enabled
by default. EcoStart is
disabled by default.
User Info
SP Range
Open Window
Occupancy
EcoStart
Factory Reset
17
Energy Saving Tips
The energy we use to heat, light and power our
homes contributes over a quarter of the UK’s
carbon emissions, the principle contributor to
climate change.
Around half the energy used in the home
is for heating and hot water, so using your
heating system eciently will not only help the
environment, but also save you money.
Energy efficiency tips for heating and hot
water
1. Don’t set the temperature to high...
Reducing the thermostat setting by just 1°C
can reduce your energy use by as much as
10%. If you’re going away during the winter,
leave the thermostat on the frost protection
6. Treat your hot water tank...
give it a jacket An insulating jacket for hot
water tanks costs only a few pounds and pays
for itself within months. Fit one that’s at least
75mm (3”) thick and you could save £10-15 a
year.
7. Water
Use a shower if you have one to save time,
money and water. Don’t set the thermostat
too high on your water heater - 60°C/ 140°F
is usually adequate for bathing and washing.
Put the plug in when running hot water in
your sink - leaving hot taps running is both
wasteful and expensive. Ensure dripping taps
are repaired quickly. In just one day, you could
waste enough water to ll a bath.
setting to provide protection from freezing at
minimum cost.
2. Use it where you need it...
Set the appropriate temperature on your
heaters for the room they are in; for example,
leave the thermostat on a heater in a spare
bedroom on a lower setting.
3. Use it when you need it...
Use heaters tted with timers or linked to
central controllers to turn the heating on only
when you need it and automatically switch it
o when you don’t.
4. Curtains
Close your curtains at dusk to stop heat
escaping through the windows.
Other energy saving tips for around the
home
1. Lights
Turn o lights whenever you leave a
room for more than ten minutes. Use low-
energy bulbs wherever you can as they use
less than a quarter of the electricity used
by ordinary light bulbs and last ten
times longer!
2. Cooking
Use the right size pan for food and cooker
hob. Keep saucepan lids on - this enables you
turn down the heat. Boil water for cooking in
a kettle rst.
5. Windows
Nearly 25% of heat loss can occur through
poorly insulated frames and single glazing.
If you can’t aord to double glaze all your
windows, go for the rooms you heat most.
18
Important
During the initial operation, some odour may
be noticed due to the newness of materials
used in manufacture. This is normal and will
disappear after a short period or use. It is
however advisable to keep the room well
ventilated.
Cleaning
WARNING - ALWAYS DISCONNECT FROM
THE POWER SUPPLY BEFORE CLEANING THE
HEATER.
Before commencing cleaning, disconnect the
electricity supply to the appliance and allow it
to cool. The outside can be cleaned by wiping it
over with a soft damp cloth and then dried. Do
not use abrasive cleaning powders or furniture
polish, as this can damage the surface nish.
After Sales Service
If this product appears damaged when rst
received or does not function correctly contact
us by e-mail at sales@glendimplex.com.au or
call 1300 556 816.
Do not return the product in the rst instance
as this may delay us providing you with a
satisfactory service. ACCIDENTAL DAMAGE IS
NOT COVERED UNDER THE WARRANTY.
Your product is guaranteed for seven years
from the date of purchase. Within this period
we undertake to repair or exchange this
product free of charge provided it has been
installed and operated in accordance with
these instructions.
Storage
If the radiator is not required for long periods,
for example during the summer, it should be
stored in a dry place and preferably covered to
prevent the accumulation of dirt and dust.
Disposal
Do not dipose of electrical appliances as
unsorted municipal waste. Use seperate
collection facilities.
Contact your local goverment for information
regarding the collection systems available.
If electrical appliances are disposed of in
landlls or dumps, hazardous substances can
leak into the ground water, polluting the food
Should you require assistance with this product
please go to www.dimplex.com.au or e-mail
us at sales@glendimplex.com.au. Alternatively
call our contact centre on 1300 556 816.
To assist you, we need the following
information: model number, serial number
and product ID (these are found on the back
of the appliance), nature of the fault and date
of purchase. Please retain your receipt
as proof of purchase. Your rights under
this guarantee are additional to your statutory
rights, which in turn are not aected by this
guarantee.
chain and damaging health and well-being.
19
Patent/Patent Application
This product is protected by one or more of
the following patents or patent applications:
Great Britain: GB1304025.8
International: PCT/EP2014/054404
Glen Dimplex Australia PLC,
Unit 1, 21 Lionel Road,
Mount Waverley, VIC 3149
© Glen Dimplex Australia PLC. All rights reserved. Material contained in this publication may not be reproduced in whole or in part,
without prior permission in writing.
Phone: 1300 556 816
Fax: 1800 058 900
Email: sales@glendimplex.com.au
Web: www.dimplex.com.au
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