Dimplex QRAD050RF, QRAD075RF, QRAD100RF, QRAD150RF, QRAD200RF User guide

Page 1

INSTRUCTION MANUAL

Installation and Operating

Q-Rad Electric Radiator

Models: QRAD050RF / QRAD075RF / QRAD100RF QRAD150RF / QRAD200RF

These instructions should be read carefully and retained for future use. Note also the information presented on the appliance.

08/82904/0 (300001427) ISSUE: 2 Series: E

Page 2

IMPORTANT

THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE. Note also the information presented on the appliance

IMPORTANT SAFETY ADVICE

When using electrical appliances, basic precautions should always be followed to reduce the risk of ﬁ re, electrical shock, and injury to persons, including the following:

IMPORTANT: The wall bracket supplied with the appliance must be used.

WARNING: DO NOT USE THIS HEATER IN THE IMMEDIATE SURROUNDINGS OF A BATH, A SHOWER OR A SWIMMING POOL.

IMPORTANT: If the heater is installed in a room containing a bath or shower, it must

be installed so that switches and other controls cannot be touched by a person using a bath or shower.

Do not use outdoors. Do not locate the heater immediately below a ﬁ xed socket outlet or connection box.

WARNING: In order to avoid overheating, do not cover the heater. Do not place material or garments on the heater, or obstruct the air circulation around the heater, for instance by curtains or furniture, as this could cause overheating and a ﬁ re risk.

NEVER cover or obstruct in any way the heat outlet slots at the top of the heater or the air inlet slots in the base of the heater.

The heater carries a warning ‘DO NOT COVER’ to alert the user to the risk of ﬁ re that exists if the heater is accidentally covered.

CAUTION: Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vulnerable people are present.

This appliance can be used by children aged from 8 years and above and by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

Children of less than 3 years should be kept away unless continuously supervised. Children aged from 3 years and less than 8 years shall only switch on/o the appliance provided that it has been placed or installed in its intended normal operating position and they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate and clean the appliance or perform user maintenance.

Note that due care and consideration must be taken when using this heater in series with a thermal control, a program controller, a timer or any other device that switches on the heat automatically, since a ﬁ re risk exists when the heater is accidentally covered or displaced.

If the supply cord is damaged it must be replaced by the manufacturer or service agent or a similarly qualiﬁ ed person in order to avoid a hazard.

WARNING: Servicing and product repairs should only be undertaken by the manufacturers approved service agent or a similarly qualiﬁ ed person, using only exact manufacturer approved spare parts.

Page 3

WARNING: THIS APPLIANCE MUST BE EARTHED

The electrical installation must be carried out by a competent electrician, and be in strict accordance with the current I.E.E. Regulations for Electrical Equipment in Buildings. The wires in this mains lead are coloured in accordance with the following code:

GREEN AND YELLOW: EARTH

BLUE: NEUTRAL

BROWN: LIVE

The heater is ﬁ tted with a length of ﬂ exible cable type H05VV-F size 3 x 1.0mm2 for connection to the ﬁ xed wiring of the premises through a suitable connection box positioned adjacent to the heater.

A means for disconnection must be incorporated in the ﬁ xed wiring of the premises in accordance with the wiring rules. The supply circuit to the heater must incorporate a double pole isolating switch having a contact separation of at least 3mm.

DO NOT USE THIS HEATER IF IT HAS BEEN DROPPED.

DO NOT USE IS THERE ARE VISIBLE SIGNS OF DAMAGE TO THE HEATER.

USE THIS HEATER ON A HORIZONTAL SURFACE, OR FIX IT TO THE WALL AS APPLICABLE.

WARNING:

not capable of leaving the room on their own, unless constant supervision is provided.

Do not use this heater in small rooms when they are occupied by persons

WARNING: To reduce the risk of ﬁ re keep textiles, curtains or any other ﬂ ammable

material a minimum distance of 1 metre from the air outlet.

Supplementary Earth Bonding

Should Equipotential Earth Bonding be required the earthing conductor in the supply cord is deemed to provide the supplementary bonding connection (see Regulation

544.2.5, 18th Edition I.E.E. Wiring Regulations).

Please note that lit cigarettes, candles and oil burners, combined with the convection e ect of electric heaters can cause soot deposits to build up on the surface directly above and to the sides of the heater. This is not a fault of the heater. Extensive burning of candles or smoking in the operating environment of this product can produce heavy discolouration within a few months of use.

Page 4

Energy Related Product Directive

This product meets the Ecodesign requirements for an electric ﬁ xed local space heater. Commission Regulation

(EU) 2015/1188.

Type of heat output/ room temperature control

With electronic room temperature control

Electronic room temperature control plus week timer

With open window detection

With adaptive start control

Contact details

Glen Dimplex Heating and Ventilation

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

Tel: 0344 879 3588

Yes

Technical Details

Model Identiﬁ er(s):

Norninal heat output Pnom 0.5kW 0.75kW 1 kW 1.5kW 2.0kW

QRAD050RF

QRAD075RF

QRAD100RF

QRAD150RF

QRAD200RF

Height (mm) 546 546 546 546 546

Width (mm) 513 513 675 756 918

Depth (mm) 105 105 105 105 105

Minimum heat output (indicative)

Maximum continuous heat output

Auxiliary Electricity Consumption

At nominal heat output elmax 0.00 0.00 0.00 0.00 0.00

At minimum heat output elmin 0.00 0.00 0.00 0.00 0.00

In standby mode elSB

With open window detection

Pmin N.A N.A N.A N.A N.A

Pmax,c 0.5 0.75 1 1.5 2

<0.0005 <0.0005 <0.0005 <0.0005 <0.0005

Yes

With adaptive start control

Yes

Page 5

Controls

Controller UI

All Models

Digitally controlled, Electronic Thermostat accurate to (±0.2oC)

Timer modes: 7 Day Programmable User Timer, Out All Day, Home All Day, Away Mode

Continuous heat modes: Eco, Manual, Frost Protect, Setback

• Open window detection, Adaptive-start

• Advance time period

• Adjustable max setpoint range (7-30°C)

• Bluetooth for software updates

• Child Lock & Landlord Lock (PIN-based)

Construction

Colour/ Finish

Element Compact, ﬁ nned, mineral ﬁ lled sheathed element

Installation • H-frame wall bracket

Safety

IP Rating IP24

Battery

Supply

• Durable epoxy-polyester powder coated steel casing with louvered forward facing grille

• Advanced controls with capacitive sense technology for total ﬂ exibility of heating

Metal Chassis, Air Outlet Grille & Control Moulding - Tra c White (RAL 9016)

• Thermal cut-out. Auto reset type

• Overheat detection

3.3V coin cell battery to backup real time clock. Battery life >5 years.

1.3 metres ﬁ tted, 3 core for fused spur installation, 1/N/PE ~230-240 V, 50Hz Class I, with earth wire

Colour / Finish Metal Chassis, Air Outlet Grille & Control Moulding - Tra c White (RAL 9016)

Approvals UKCA, CE & BEAB

Guarantee 2 years

Country of Origin United Kingdom

Manufacturer

Glen Dimplex Heating & Ventilation (Glen Dimplex UK Ltd.)

Page 6

General

The heater is designed for wall mounting using the wall bracket supplied. It should only be

operated when in the upright position as shown - see Fig. 1 and Fig. 2. All models are splash

proof to IP24 standard and may be used in bathrooms, however not in the immediate vicinity

of baths, showers, water connections, wash basins or swimming pools. Before connecting the

heater check that the supply voltage is the same as that stated on the heater.

Wall Mounting

IMPORTANT – The wall bracket supplied with the appliance must be used. The heater should be

positioned observing the minimum clearances stated around the heater - see Fig. 1 and Fig. 2.

DO NOT locate the heater immediately below a ﬁ xed socket outlet or connection box.

1. Remove wall mounting bracket from the back of the heater by depressing the spring latch

at the top of each bracket - see Fig. 3.

2. Fix the wall bracket securely to the wall through the four screw holes provided.

3. Present the heater to the wall bracket, and engage lower slots in the back with bracket.

4. Raise the heater to upright position and push the heater onto bracket to engage top latches.

Model(s) Watt (kW) A (mm)

QRAD050RF 0.50 kW 513

QRAD075RF 0.75 kW 513

QRAD100RF 1.0 kW 675

QRAD150RF 1.5 kW 756

QRAD200RF 2.0 kW 918

Page 7

Fig. 1

Fig. 2

150 mm (Min)

Shelf

546 mm

300 mm

105 mm

Fig. 3

275 mm

294 mm

(Min)

Model (s) B (mm)

Minimum front clearance

300 mm

QRAD050RF 225

QRAD075RF 225

QRAD100RF 387

QRAD150RF 468

QRAD200RF 630

260 mm (Min)

Page 8

First Time Power-On

A setup wizard will display when the product is powered

on for the ﬁ rst time. This will set the following:

• Time, Date, Daylight Savings Time

• Sound On/O

For information on using the Heaters controls, refer to page

9. The Heater will then take the User to the Home Screen

with the ‘Out All Day’ Timer Mode active.

Important

During initial heat-up, some odour may be emitted due to the newness of materials used in manufacture. This is normal and will disappear after a short period of use. It is however advisable to keep the room well ventilated.

Operation Manual

WARNING: FAILURE TO FOLLOW THESE OPERATING INSTRUCTIONS MAY RESULT IN INJURY AND/OR DAMAGE.

The controls are located on top of the heater. This consists of a display screen and six touch sensitive buttons.

2 46

Display Screen

‘Menu’ Button

Out All Day

‘Back’ Button

‘Up and Down’ Arrows

‘Enter’ Button

‘Advance’ Button

Heating Status

The heater is ﬁ tted with an adjustable thermostat enabling the room temperature to be controlled. The minimum

room temperature is 7°C. The maximum temperature is set to 30°C. A temperature of 21°C is a common comfortable

room temperature.

NOTE:

Your heater may produce some noise during operation. This noise is caused by the expansion and contraction of the element as it changes temperature, and is normal for this type of product. Whilst the noise produced is usually very quiet, certain environmental factors can make it more noticeable, such as hard ﬂ ooring or minimal furnishings If you believe that the expansion noise is excessive, please contact us.

Out All Day

Heating On

57 3

NOTE:

Should the heater fail to operate, this may be caused by the room temperature being higher than the thermostat setting.

Page 9

The heater controls can be easily adjusted by using the six buttons on the User Interface.

1. The Home Screen shows the options available at each stage of adjustment. Here the current target temperature (setpoint) is displayed along with the mode of operation. Any use of the Advance function will be displayed here, and pressing Enter will show the functions which are enabled.

The currently active mode of operation is displayed at the top of the screen e.g. ‘Out All Day’ timer.

When the heater is trying to achieve or maintain a room temperature, ‘Heating On’ will be displayed, otherwise, ‘Heating O ‘ will be displayed.

When the controller buttons have not been pressed for a long period of time, the display will ‘sleep’ and the text will disappear. The heater is still on and active in whatever Mode it was set to.

2. Menu - Displays the Main Menu;

- Boost – Activate Boost Mode

- Modes - Set the mode of operation.

- Settings – Time/Date, Temperature units etc.

3. Back returns to the previous screen.

4. The Up and Down buttons are used to navigate through the menus and adjust the required room temperature on

the main screen. The screen colour changes based on the temperature selected, showing deep blue through to bright red.

5. Enter is used to enter sub menus and to conﬁ rm actions.

6. The Advance button is only used when a Timer Mode is active, it allows the timer schedule to be changed temporarily

by forcing a Heating On period to begin or end early. For more information, see page 13.

Out All Day

Heating ON

Timer Modes

Timer Modes o er the most e cient mode of operation for a predictable heat demand. Additional functions such as

‘Advance’ and ‘Boost’ allow the User to make temporary adjustments to timer schedules for a more ﬂ exible operation.

Each timer is broken down into 4 deﬁ nable ‘Heating On’ time periods and temperatures per day, for each day of

the week. Each day consists of a 24-Hour period, starting and

ﬁ nishing at midnight.

‘Heating On’ periods are times when the heater is trying to achieve

and maintain the target room temperature.

It is possible to change the Target Temperature of a Heating On

period when that period is active. This will temporarily adjust the

Target Temperature for just that instance and will not permanently

modify the settings for the timer in use.

NOTE:

If Adaptive Start is enabled, the heater will maintain the room at the required temperature for the duration of the heating period. To achieve this, the heater will begin heating the room before the start of the heating period to ensure the room is at the required temperature when the period starts.

If Adaptive Start (AS) is disabled, the heater will not operate until the beginning of the heating period. This should be taken into consideration when setting the heating periods.

Out All Day

Heating ON

ADVANCE

BACK

ENTER

See page 16 for instruction on enabling/disabling Adaptive Start.

Page 10

Available Timer Modes

To choose a timer mode, press Menu from the home screen. Use the arrow keys to highlight ‘Modes’, then press

Enter to select. ‘Timer Mode’ should be highlighted, press Enter to select.

Manual

Heating ON

A list of Timer Modes will be shown. Their default settings are shown in the table below.

User Timer 06:30 – 09:30 21 11:00 – 13:00 21 15:00 – 17:00 21 18:00 – 22:00 21

Home All Day 08:00 – 21:00 21 00:00 – 00:00 00:00 – 00:00 00:00 – 00:00

Out All Day 07:00 – 08:30 21 17:30 – 22:00 21 00:00 – 00:00 00:00 – 00:00

Away Mode

ADVANCE

BACK

ENTER

Period 1 Period 2 Period 3 Period 4

Away Mode does not operate in the same way as the other Timers. See section ‘Away Mode’ on page 11

Main Menu

Boost

Modes

Settings

ADVANCE

BACK

ENTER

Main Menu

Timer Mode

Manual

Eco Mode

Frost Protect

ADVANCE

BACK

ENTER

Highlight one of the available Timer Modes using the arrow keys. Press Enter to select

Timer Mode

User Timer

Home All Day

Out All Day

Away

For User Timer, Home All Day and Out All Day, two choices will be available:

Select - This option will activate the timer

Modify - This option allows the timer’s Heating On times and Target Temperatures to be modiﬁ ed

Preview - This option displays the timer’s conﬁ guration. This is handy to quickly check the timer without being

able to change any values

ADVANCE

BACK

ENTER

User Timer

Select

Modify

Preview

ADVANCE

BACK

ENTER

Page 11

Modifying a Timer Mode

Each timer is broken down into 4 deﬁ nable ‘Heating On’ periods

and temperatures per day.

When Modify is chosen, ‘Heating On’ period 1 of 4 for the

current day is displayed. The current day will be highlighted.

NOTE:

Once modiﬁ ed a Timer Mode must be selected if you want to begin using it.

User Timer

Select

Modify

Preview

ADVANCE

BACK

ENTER

Tuesday

Period 1of 4

ON: 06:30

OFF: 09:30

21 °C

ADVANCE

BACK

ENTER

Select and change each option using the Up, Down and Enter buttons.

Tuesday

Period 1of 4

ON: 07:30

OFF: 09:30

21 °C

ADVANCE

BACK

ENTER

Tuesday

Period 1of 4

On: 07:30

OFF: 09:30

21 °C

ADVANCE

BACK

ENTER

Copy & Paste

To save time when modifying a Timer Mode, the Advance button can be used to copy and paste settings.

Individual heating periods from one day or every heating period from a day can be copied to another day.

Hold ENTER for 2

seconds to paste timer

Wednesday

Period

1Pasted

ON: 07:30

OFF: 09:30

21 °C

Hold ENTER for 2

seconds to paste timer

Day Pasted

Period 1of4

ON: 07:30

OFF: 09:30

21 °C

Copy time period

to other days

Copy all timers to

multiple days

Highlight Period

Tuesday

Period 1of4

ON: 07:30

OFF: 09:30

Highlight Day

Tuesday

Period 1of4

ON: 07:30

OFF: 12:30

21 °C

Hold ADVANCE for

2 seconds

Tuesday

Timer Copied

ON: 07:30

OFF: 09:30

21 °C

Hold ADVANCE for

2 seconds

Day Copied

Period 1of4

ON: 07:30

OFF: 12:30

21 °C

Select day to add

time period

Wednesday

Period 1of4

ON: 07:30

OFF: 12:30

24 °C

Select day to apply

Wednesday

Period 1of4

ON: 09:30

OFF: 12:30

24 °C

Page 12

Away Mode

Away Mode temporarily overrides the active mode before returning the Heater back to the previously active mode.

This is handy if you are temporarily away at the shops or on holiday and want your heating to resume as normal

operation automatically when you return.

While active, Away Mode can maintain a minimum room temperature. By default, this is set to 7 °C (frost protection

temperature). This can be modiﬁ ed when Away mode is activated. The heater will also remember the last Away

Mode Target Temperature deﬁ ned while Away Mode is active.

The Away countdown is set in Time, a Date and a Target Temperature.

Date and Hours are set separately on the heater, making the feature useful for popping out to the shops or going

away on holiday.

• The date set is the return date; therefore, Away mode will end at 23:59 of the day before. E.g. if a return date of

02.02.2018 is set, Away mode will end at 23:59 on 01.02.2018.

• If hours are set, this will extend away mode end from 23:59 on the day before the date set.

• If only hours and no date is set, Away Mode will count from either the current time, or if a date is set.

Timer Mode

User Timer

Home All Day

Out All Day

Away

31-02-18 07:00

Until

ADVANCE

BACK

ENTER

ADVANCE

BACK

ENTER

Return Date/

Time

Saturday

02-2-18

07:00

21 °C

ADVANCE

BACK

ENTER

NOTE:

The Back button can be used to end the Away Mode countdown early.

Return Date/

Time

Away Set

ADVANCE

BACK

ENTER

Page 13

Continuous Heat Modes

A Continuous Heat mode is e ectively a constant Heating On period. The Heater will remain in a Continuous Heat

mode indeﬁ nitely until the mode is changed by the User.

Available Continuous Heat Modes

Each continuous heat proﬁ le ships with a default Target Temperature value.

• Manual

• Default 21°C

• Can be changed from the Home Screen to any value within the range 19-30°C

• Eco

• Default 18°C

• Eco mode temperature can be set in the range 8-18°C

• Frost Protection

• Default 7°C

• Not User Deﬁ nable

Modes

Timer Mode

Manual

Eco Mode

Frost Protect

ADVANCE

BACK

ENTER

Manual

Heating ON

ADVANCE

BACK

ENTER

Other Functions

These functions modify the normal behaviour of the heater. They don’t switch the Heater out of a Timer or Continuous

Heat Mode, but can override/delay those operations, or restrict access to them.

The ‘Boost’ Function

Boost can be activated at any time, when the product is set to any Timer or Continuous heat mode; even if Advance

is active This mode will provide a temporary ‘Boost’ of heat. For settings, see Boost settings on page 15.

Boost Mode can be activated from the Home Screen by pressing Menu to access the Main Menu, then pressing

Enter to select ‘Boost’.

Page 14

Main Menu

Boost

Modes

Settings

ADVANCE

BACK

ENTER

Main Menu

Boost Temp

25 °C

Boost Time

0 Mins

ADVANCE

BACK

ENTER

Boost

Boost Temp

25 °C

Boost Time

30 Mins

ADVANCE

BACK

ENTER

Activating Boost will present two selectable options: Boost Temp (Boost Target Temperature) and Boost Time

(Boost Duration Countdown). The default values for these can be set in the Settings Menu.

The Up, Down and Enter buttons can be used to modify these values. Pressing Back will end Boost early, restoring

the heater back to its previously active mode.

• The Boost Temp can be set to any value within the Heater’s Target Temperature Range setting.

• The Boost Time can be increased in the following increments: 30 min, 1 hour, 2 hours, 3 hours, 4 hours.

These increments can be restricted with the Max. Boost Duration Range setting. To modify this range,

see Boost Settings on page 15.

Once the Boost Duration Countdown has reached 0, the Heater will return to the mode that was active before

Boost was activated.

The ‘Advance’ Function

The Advance button is only used when a Timer Mode is active and allows the timer schedule to be changed

temporarily. This button allows a Heating On period to begin or end early.

This is useful if you are at home when you had not planned to be, or need to leave

when you had planned to have the heating on.

If the heater displays Heating O and heat is required, press the Advance button. If the heater is in Heating On and

heat is not required, press the Advance button and the heater and the heater will stop heating until the beginning

of the next Comfort On period.

Pre-action State Action Impact

Heating On (Timer Mode)

Heating O (Timer Mode)

Advance activated

Heating On period switched to Heating O until the next scheduled ‘Comfort On’ period.

Heating O switched to Heating On until the next scheduled ‘Heating O ’ period.

Heating On (Advance Active)

Heating O (Advance Active)

Advance deactivated

Heating On switches to Heating O . Appliance in following schedule set in the currently active Timer Proﬁ le

Heating O Switches to Heating On. Appliance in following schedule set in the currently active Timer Proﬁ le

Page 15

Product Locks

Product Locks are methods of locking the heater’s controller to restrict access to functions. This can be activated

and conﬁ gured via the Advanced Settings Menu.

When Product Lock is activated, the heater continues to run in whichever mode is currently active and any/all

wireless communications remain active if enabled.

Child Lock

This locking method does not utilise a PIN code and is toggled on/o on the heater’s controller by pressing and

holding the Back and Enter buttons for three seconds. It is a full Product lock with no exception rules.

PIN Lock

In PIN Lock, all UI buttons other than the Menu button are disabled unless Advance has been enabled during UI

Lock (see section ‘Product Lock Settings’ on page 15).

Manual

In the Main Menu all buttons are active. Two items can be selected:

Boost – Activates Boost Mode. This function can be restricted,

see below.

Unlock - Selecting ‘Unlock’ prompts the User to complete the

unlock action for the currently active.

PIN Lock Exceptions

It is possible to allow the ‘Advance’ and ‘Boost’ functions to be enabled/disabled when PIN Lock is active.

There are up to 4 exceptions. These exceptions include:

- Advance

• Ability to activate using the ‘Advance Button’

- Boost

• Ability to activate using the ‘hotkey’ listed in the Main Menu

• Ability to modify the Boost Temperature

• Ability to modify the Boost Duration

To conﬁ gure these settings, see section ‘Product Lock Settings’ on page 15.

‘Advance Function’ Operation during UI Lock

If Advance has been enabled during UI Lock, the Advance button will remain active when UI Lock is active. This will function in the same way it would if the UI was not locked: only if the Heater is Locked into a Timer Mode.

• If Advance is enabled during UI lock, the Advance button will function as normal while the Heater is set to a

Timer Mode.

• If Advance is Disabled during UI lock, the Advance button will not function.

‘Boost Function’ Operation during UI Lock If enabled, Boost will function in the same way as it does when PIN Lock is not active unless modiﬁ cation of Boost Temperature and Boost Duration have been disabled.

Boost Temperature and Boost Duration will be set to the default values when ‘Boost’ is activated. If either of these

values have been disabled during Product lock, when the user tries to modify them the heater’s display will show the message ‘Disabled’ and only the default value can be used. The default values can be changed outside of PIN Lock.

Heating ON

PIN Unlocked

Boost

Unlock

PIN Lock

134--

Enter 4 Digit

Page 16

Settings

To navigate to the settings menu, from the home screen:

Press the Menu button to access the Main Menu. Use the

Up / Down buttons to highlight ‘Settings’, then press the Enter button. Each of the following headings relate to

an item in the settings menu.

Heater Lock

Set Lock

Heater (PIN) Lock can be enabled here by highlighting ‘Heater Lock’ and pressing the Enter Button to enter the Heater Lock menu. Highlight ‘Set Lock’, press the Enter Button, enter a 4-digit PIN code, then pressing the Enter Button to lock the heater.

Lock Settings

Before UI Lock is enabled, the User can select ‘Lock Settings’ to enable/disable the Advance and/or Boost functions, as well as enable/disable modiﬁ cation of the Boost Temperature and Boost Duration. See below.

Boost Lock

Three settings can be modiﬁ ed within this Menu:

• Enable / Disable - The ‘Boost’ Menu Item can be Enabled/Disabled while PIN Lock is active.

• Temperature Rule - Modiﬁ able Boost Temperature while Heater (PIN) Lock is active

- Enable – While Boost is active, the User can modify this value as they normally would

- Disable – Default value will be loaded. When the user tries to modify the value, the UI will show the following text: ‘Disabled’.

• Duration Rule - Modiﬁ able Boost Duration while Heater (PIN) Lock is active.

Advance UI Lock Settings

Enable / Disable - This setting allows the User to Enable or Disable the Advance button while Heater (PIN)

Lock is active.

Main Menu

Boost

Modes

Settings

ADVANCE

BACK

ENTER

Settings

Heater Lock

Boost

Setback

Date/Time

Sound

Boost Settings

Default Boost Target Temperature

This is the default Boost Target Temperature that is used when ‘Boost Mode’ is activated.

Max. Boost Duration

This is the maximum length of time that the user is able to activate ‘Boost’ for.

Shown in minutes (when under an hour) or hours (if over an hour) in the following increments: 30 min, 1 hour, 2

hours, 3 hours, 4 hours.

The value chosen will be the max allowed when boost is activated.

Setback Settings

Setback is a function that only modiﬁ es Timer Mode operation. When Setback is enabled it overrides any Heating

O period to maintain a constant temperature.

This can be used to prevent the room temperature from falling below a minimum value while there is no demand

for heat (Heating On).

The value of this temperature is restricted to a value between 7 and 18 °C. This is because Setback should not be

treated as a regular Heating On period.

Page 17

Date & Time Settings

This allows the Time, Date and Daylight Savings Time settings to be modiﬁ ed.

Sound

Audio feedback when the user presses a button can be enabled or disabled here.

‘Comms’ (Communications)

This allows Wireless Connectivity features to be enabled or disabled. Entering this menu item will display a list of

available communications methods to that heater.

Adaptive

Open Window Detection

This is a global setting that can interrupt any active mode. Activating this setting enables Open Window Detection

to switch the Heater to a Heating O state if it detects an open window in the room it’s operating in.

NOTE:

In environments where the product may read sudden decreases in temperature, this feature may activate in error. This can occur in drafty or poorly insulated environments as well as if the heater is undersized for the room. This feature should be disabled using the instructions above if activating for reasons other than the intended purpose. If you think that your environment is not as described here and this feature is activating, please contact our customer care team with the details on the rear page of this document.

Adaptive Start Setting

Adaptive Start is predictive function that only modiﬁ es Timer Mode operation. This function models the heating

characteristics of the room and uses that information to pre-heat the room for only the time required to achieve

the Target Temperature by the start of the Heating On period.

For example, with Adaptive Start o , the Heating On time is the time that the Heater will begin to try and achieve

the Target Temperature. With Adaptive Start On, the Heater will begin to heat the room before the User-deﬁ ned

Heating On time so that the Target Temperature is achieved when the User deﬁ ned the Heating On start time.

NOTE:

It is important that if multiple heaters are installed in one room that all heaters have the Adaptive Start (AS) function enabled. If this is not the case, heaters with AS enabled will pre-heat the room to the desired target temperature before the heaters with AS disabled attempt to output heat.

It is likely that if two heaters are required in one room, that the output from one heater may not be su cient to heat the room alone. This may cause the pre-heat time calculation to extend to a large degree if the heaters do not all have AS enabled. This may lead to heat at unwanted times and excessive wear to some heaters.

A two-hour limit is enforced on the calculation, however, if all heaters have AS enabled and preheating takes over one-hour, extreme environmental factors may be a ecting the calculation or the heaters may be under sized for the room. Please contact us for support if your pre-heat time seems excessive.

NOTE:

This is a continuously learning function and will be a ected daily by changes in the heater’s environment. The heater will take into account the starting temperature of the room so pre-heating should remain accurate.

Page 18

Advanced Settings

These settings can be used to signiﬁ cantly change the operation of the heater. While useful for very speciﬁ c

requirements, there is a much higher risk of User error and unintended consequences of changing these settings

compared to the top-level settings menu. It is recommended that these settings are only modiﬁ ed by trained

professionals.

To navigate to the Advanced settings menu, from the home screen:

Press and hold the Advance and Menu buttons for 3 seconds.

Each of the following headings relate to an item in the settings menu.

Temperature Settings

Temp Units (Temperature Units)

This setting deﬁ nes which temperature units are displayed on the heater. The default is °C, but °F can be set. When

°F is selected, the heater will convert °C values to °F and round to the nearest number.

Service (Service Settings)

These items are for use by service personnel only. The settings e ect the e ect the accuracy and energy usage of

the heater and should only be modiﬁ ed by a professional.

Room Temp (Temperature) O set

Allows the manual adjustment of electronic thermostat reading by +/-3.0°C

Factory Reset

This setting allows the User to restore the default values to all settings. Returning the product to the same state

that it left the factory.

Page 19

Error Codes

Error codes are to be deﬁ ned as a list. Each error code must be deﬁ ned as a perimeter that Central Control can read.

Fault Code Parameter Comment Error Code

Thermistor Failures

FAULT_CODE_THERMISTOR_FAILURE Room thermistor error 20

FAULT_CODE_LCD_THERMISTOR_FAILURE 22

Excessive temperatures

FAULT_CODE_EXCESSIVEROOMTEMP_FAILURE 30

FAULT_CODE_LCD_OVERHEAT 32

Internal Failures

FAULT_CODE_SERIAL_COMM 40

FAULT_CODE_ELEMENT_FAILURE low current measurement 41

User related errors

FAULT_CODE_OPENWINDOWDETECTION_FAILURE See page 16 50

FAULT_CODE_TIMELOSS_FAILURE 53

FAULT_CODE_OCCUPANCYSENSORNOTDETECTED_FAILURE 54

IoT related errors

FAULT_CODE_WIRELESSCOMM_FAILURE

FAULT_CODE_GATEWAYCOMM_FAILURE 61

error between heater and RF module

Page 20

Maintenance

IMPORTANT:

Before replacing the battery ensure the heater is isolated from the electricity supply.

This product is ﬁ tted with a replaceable battery in the controls. To replace the battery, follow the steps below, shown in Fig. 6:

1. Unhinge the heater from the wall using the clips shown in Fig. 3 and locate the battery module.

2. Slide the catch (1) and pull module from the controls (2).

3. Remove the coin cell battery and replace.

4. Slide module back in place, ensuring clip is engaged.

NOTE:

Battery should be disposed of in an appropriate manner

Fig. 6

Battery positive side up

Page 21

Cleaning

WARNING - ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE CLEANING THE HEATER.

Before commencing cleaning, isolate the heater from the electrical supply and allow it to cool.

The outside can be cleaned by wiping it over with a soft dry cloth.

Do not use abrasive cleaning powders or furniture polish, as this can damage the surface ﬁ nish.

To release the heater from the wall bracket for cleaning or redecoration, depress the latch on both brackets (See

Fig. 3) and hinge forward.

Contact Dimplex

If you have any questions about what the Dimplex Guarantee covers and does not cover or how to claim under the

Dimplex Guarantee, please contact us using the information on the back page.

Contact details

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

Important

For electrical products sold within the European Community. At the end of the

electrical products useful life it should not be disposed of with household waste. Please

recycle where facilities exist. Check with a Local Authority or retailer for recycling

advice in your country. Batteries should be disposed of or recycled in accordance

with WEEE Directive 2012/19/EU. Packaging should be recycled where possible.

Page 22

Wiring Diagram

MODULE

NTC

HOLDER

EARTH

HEATSINK

EARTH

CHASSIS

USER INTERFACE

TAB1

HEATER 1

SF PB

HEATER 2

LEAD

MAINS

NTC

ACC BOARD

BACK

SSSS

FRONT

FOIL ELEMENT

HEATING ELEMENT

Page 23

IMPORTANT: Please register your product without delay.

Simply scan this QR code using your smartphone, or go to https://www.dimplex.co.uk/register. If you do not have access to the internet, please call us on 0344 879 3588

Why Register Your Products With Us?

Faster Customer Service

Once you have registered your

product, our customer service

team wil be able to quickly access

your details when you contact us,

allowing them to help you sooner.

Guarantee Management

Upon registration, you will receive

a conﬁ rmation email including

a summary of your product

guarantee, a copy of our terms

and conditions and a copy of your

proof of purchase (optional).

Product Recall Notiﬁ cation

If your product is registered

you will automatically be

contacted with applicable safety

notiﬁ cations, or in the unlikely

event of a product recall.

Please register your product with us within 28 days of date of purchase to enable us to provide e cient customer service if you need to contact us, to contact you in the event of a product or safety update, to extend your guarantee where applicable, and, if you choose, to send you additional information about our products and services.

Register your product at https://www.gdhv.co.uk/register, or if you do not have access to the internet, call us on 0344 879 3588.

On registering you will automatically receive a copy of the terms and conditions of your guarantee, which can also be downloaded at any time from https://www.gdhv.co.uk/guarantee-terms-andconditions. If you do not have access to the internet, call us on 0344 879 3588 and we will send them to you by post.

Page 24

Guarantee

To view the full guarantee terms and conditions scan this QR code using your smartphone or go to https://www.gdhv.co.uk/guarantee-terms-and-conditions

Your Product is manufactured by Glen Dimplex UK operating as Glen Dimplex Heating & Ventilation (GDHV).

GDHV designs and manufactures products to ensure they deliver reliable service for normal use in domestic

dwellings and, where speciﬁ ed by us, in light commercial premises.

GDHV products are individually tested before leaving the factory and your product comes with a 2-year parts

and labour guarantee.

Your guarantee is provided by Glen Dimplex UK Ltd operating as Glen Dimplex Heating & Ventilation Ltd,

Millbrook House, Grange Drive, Southampton SO30 2DF. Terms and conditions apply.

The GDHV guarantee does not in any way diminish or a ect your statutory consumer rights.

If you experience a problem with your product during or after the guarantee period, visit our online help centre:

https://www.dimplex.co.uk/gdhv-help-centre or contact the customer support team on 0344 879 3588

Please note that when you contact us you will need to provide the model and serial number of your

product, as well as proof of purchase / installation and a description of the issue which has occurred.

If a service visit is made, it will be subject to our Servicing Terms & Conditions available to view online:

https://www.gdhv.co.uk/productservice

This product is protected by the following patents: Great Britain: GB2511538 International: WO2014135667

Customer Helpline: 0344 879 3588

aftersales@dimplex.co.uk

www.dimplex.co.uk

Glen Dimplex Heating and Ventilation

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

Glen Dimplex Europe, Airport Road, Cloghran, Co. Dublin K67 VE08

Dimplex QRAD050RF, QRAD075RF, QRAD100RF, QRAD150RF, QRAD200RF User guide

Specifications and Main Features

Frequently Asked Questions

User Manual