TROUBLESHOOTING GUIDE - Mini Mozart
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit turns on or off by itself Remote Control has a similar frequen-
Lights dim in room while the
unit is on
Power cord gets warm Normal Operation The power cord may get slightly warm to the
Appearance
Fireplace does not turn on
Manually
Fireplace does not turn on using the Remote Control
Flame Frozen Loose wiring Check wiring connections
Flame not bright or ame not
visible
Log set dim, not glowing Burnt light bulbs Replace light bulbs
Flame Shudder Defective Flicker motor Replace Flicker motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.
Replace Remote Control. Initialize Remote Con-
cy to other remotes in the area.
Radio frequency disturbance from
outside sources.
Unit is drawing close to circuit current
rating
Defective power cord Replace power cord if cord gets hot to the touch.
Improper operation Refer to Operation Section
No incoming voltage from the electrical wall socket
Loose wiring Check wiring connections
Defective On/Off or 3-Position Switch Replace On/Off or 3-Position Switch (Depending
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize with
Improper operation Refer to Operation Section
Remote Control not initialized to replace
Remote Control not working. Install new battery into the Remote Control. Re-
Defective Flicker motor Replace Flicker motor
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
trol and Remote Control Receiver
Replace Remote Control and Remote Control
Receiver, where necessary. Initialize Remote
Control and Receiver
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
touch when the heater is on
Check Fuse/Breaker Panel
on the model)
Remote Control
Initialize the Remote Control
initialize remote where necessary
Replace Remote Control or Remote Control
Receiver, where necessary. Initialize Remote
Control and Receiver.
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Thermostat Replace Thermostat
Heater is not turning on, but
ame effect is still functioning
Heater is turning off after a
couple of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits an
Heater fan turns on but heater
lacks heat
Heating element is glowing red Normal Operation Small glowing sections of the element are con-
Noise
Excessive noise with the heater onDirty blower assembly Ensure that exterior intake louvers and rebox
Grinding or excessive noise
with the heater off
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit.
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Build up of dirt/dust in heater assembly
Defective Heater Assembly Replace Heater Assembly
Defective Heater Assembly Replace Heater Assembly
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Defective Heater Assembly If larger glowing sections are causing the heater
Defective Heater Assembly Replace Heater Assembly
Flicker rod hitting or rubbing against
internal components
Defective Flicker motor Replace Flicker motor
Ensure that exterior intake louvers and rebox
cavity are free of dirt/dust.
odor for a brief period after the heater is initially
turned on. The heater is burning off any dust accumulated during manufacturing or operation.
sidered normal.
to trip the thermal cutout, unplug unit, discontinue use and replace heater assembly.
cavity are free of dirt/dust.
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.
!
NOTE: For any additional operational, servicing, replacement instructions or replacement
parts please see the associated Service Manual.
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product improvement, we reserve the right to make changes without notice.
© 2012 Dimplex North America Limited
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