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Faults
If a fault occurs (e.g. inadequate performance, smoke formation, unusual smell, loud noise, frequent cut-outs,
electrical connections overheating), the air conditioner should be switched off and disconnected immediately
(switch off the circuit breaker in the distribution cabinet, or pull out the plug).
Contact the after-sales service.
Before you contact the after-sales service, however, please use the list below to check whether this could
be a normal occurrence or a fault you can remedy yourself.
Type of fault Possible causes
Device does not switch on
immediately
If the device is switched off and then on again immediately, a
safety function prevents it operating for about 3 minutes
(compressor safety function).
If the device is disconnected from the power supply and then
connected again immediately, a safety function prevents it
operating for about 3 minutes (compressor safety function).
A delay of up to 17 minutes can occur before the heating function
starts or warm air begins to circulate (e.g. when the operating
mode is changed or there is a power cut when in heating mode).
Noises Noises caused by the flow of the refrigerant through the pipes can
sometimes be heard during operation. These noises tend to occur
particularly during the first two to three minutes after switching on
or off.
Temperature fluctuations cause expansion and contraction, which
can also produce noises.
Smells The air emitted by the indoor unit may carry various smells already
present in the room (e.g. cooking smells, tobacco, new furniture,
etc.). Because the air-conditioned air is emitted at a higher speed,
the smells can be perceived as more intensive.
Emission of steam or vapour Slight vapour formation may be visible at the device during cooling
or dehumidification. This is the result of the sudden cooling of the
air in the room and soon disappears.
Device is not working Is it connected to the mains power supply?
Has a fuse blown?
Have the operating limits been exceeded?
Has there been a power cut?
Are the batteries in the remote control flat?
It is not possible to change the
settings (during operation)
The device was activated using the TIMER function, to make
changes, switch it off and then on again.
Inadequate cooling or heating Do the air filters need cleaning?
Are the device’s inlet and outlet vents covered or clogged with dirt?
Have additional sources of heat been switched on? (Cooling mode
only.)
Are the room temperature settings appropriate?
Are doors and windows open in the room to be cooled / heated?
Has the fan been set to maximum speed (air volume)?
Are there large areas of glass (windows) which are letting in direct
sunshine (draw curtains)? (Cooling mode only.)