Dimplex EWMC-CC-SS User Manual

TROUBLE SHOOTING GUIDE

FOR THE CORNER WALL MOUNT

FIREPLACE

MODEL NUMBER:

EWMC-CC-SS

TROUBLE SHOOTING GUIDE

GENERAL

Problem Cause Solution

Circuit breaker trips or fuse blows when unit is turned on

Unit turns on or off by itself

Lights dim in room while the unit is on

Power cord gets warm

APPEARANCE

Problem Cause Solution

Fireplace does not turn on

Flame frozen

Flame not bright or flame not visible

Log set dim, ember bed not glowing

Flame Shutter Defective flame motor Replace flame motor Page 10

Improper circuit current rating

Optional remote control has a similar frequency to other remotes in the area

Radio frequency disturbance from outside sources

Defective circuit board Replace circuit board Page 14

Unit is drawing close to circuit current rating

Normal operation

Defective power cord Replace power cord Page 16

Improper operation Refer to User’s Guide

Defective main on/off switch Replace main on/off switch Page 7

Defective remote control

Defective circuit board Replace circuit board Page 14

Loose wiring Check wiring connections Page 5

Defective flame motor Replace flame motor Page 10

Loose wiring Check wiring connections Page 5

Burnt light bulbs Replace light bulbs Page 6

Loose wiring Check wiring connections Page 5

Defective light harness Replace light harness

Burnt light bulbs Replace light bulbs Page 6

Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit

Replace hand held remote control

Move the unit to another outlet or install unit on a dedicated 15 amp circuit The power cord may get slightly warm to the touch when the heater is on

Install new battery into the handheld transmitter and reconfigure remote

Service Manual Reference

Page 2

+ 3 hidden pages