Page 1
TROUBLE SHOOTING GUIDE
FOR THE CORNER WALL MOUNT
FIREPLACE
MODEL NUMBER:
EWMC-CC-SS
Page 2
EWMC-CC-SS
TROUBLE SHOOTING GUIDE
GENERAL
Problem Cause Solution
Circuit breaker trips
or fuse blows when
unit is turned on
Unit turns on or off
by itself
Lights dim in room
while the unit is on
Power cord gets
warm
APPEARANCE
Problem Cause Solution
Fireplace does not
turn on
Flame frozen
Flame not bright or
flame not visible
Log set dim, ember
bed not glowing
Flame Shutter Defective flame motor Replace flame motor Page 10
Improper circuit current rating
Optional remote control has a
similar frequency to other
remotes in the area
Radio frequency disturbance
from outside sources
Defective circuit board Replace circuit board Page 14
Unit is drawing close to circuit
current rating
Normal operation
Defective power cord Replace power cord Page 16
Improper operation Refer to User’s Guide
Defective main on/off switch Replace main on/off switch Page 7
Defective remote control
Defective circuit board Replace circuit board Page 14
Loose wiring Check wiring connections Page 5
Defective flame motor Replace flame motor Page 10
Loose wiring Check wiring connections Page 5
Burnt light bulbs Replace light bulbs Page 6
Loose wiring Check wiring connections Page 5
Defective light harness Replace light harness
Burnt light bulbs Replace light bulbs Page 6
Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit
Replace hand held remote
control
Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit
The power cord may get
slightly warm to the touch
when the heater is on
Install new battery into the
handheld transmitter and
reconfigure remote
Service Manual
Reference
Service Manual
Reference
Page 2
Page 3
EWMC-CC-SS
TROUBLE SHOOTING GUIDE
HEATER
Problem Cause Solution
Heater is not
turning off
Heater is not
turning on
Heater emits an
odour
Defective manual selection
switch
Defective circuit board Replace circuit board Page 14
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 5
Defective manual selection
switch
Defective circuit board Replace circuit board Page 14
Defective heater assembly Replace heater assembly Page 12
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 5
Normal operation
Defective heater assembly Replace heater assembly Page 12
Loose wiring Trace wiring in unit Page 7 - 9
Heater fan turns on
but heater lacks
heat
Heating element is
glowing red
Improper operation See User’s Guide
Defective thermostat Replace thermostat Page 9
Loose wiring Trace wiring in unit Page 5
Defective heater assembly Replace heater assembly Page 12
Normal operation
Defective heater assembly
Replace manual selection
switch
Replace manual selection
switch
Normal operation is when
the heater emits an odour for
a brief period after the
heater is initially turned on.
The heater is burning off any
dust accumulated during
manufacturing or operation.
Small glowing sections of
the element are considered
normal.
If larger glowing sections are
causing the heater to trip the
thermal cut out, unplug unit,
discontinue use and replace
heater assembly
Service Manual
Reference
Page 8
Page 8
Page 12
Page 4
EWMC-CC-SS
TROUBLE SHOOTING GUIDE
HEATER (CONTINUED)
Problem Cause Solution
Normal operation
Normal operation is when
the heater fan runs when the
Level 2 and Level 3 indicator
light functions are on
Service Manual
Reference
Page 1
Heater fan runs
continuously
Loose wiring Trace wiring in unit Page 5
Defective manual selection
switch
Defective circuit board Replace circuit board Page 14
Defective heater assembly Replace heater assembly Page 12
Replace manual selection
switch
Page 8
NOISE
Problem Cause Solution
Dirty blower assembly Clean blower assembly
Excessive noise
with the heater on
Grinding or
excessive noise
with the heater off
Defective blower assembly Replace heater motor/blower Page 12
Moving flame rod hitting or
rubbing against internal
components
Defective flame motor Replace flame motor Page 10
Flame rod replacement Page 10
Service Manual
Reference
Page 5
Loading...