Dimplex EWMC-CC-SS User Manual

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TROUBLE SHOOTING GUIDE
FOR THE CORNER WALL MOUNT
FIREPLACE
MODEL NUMBER:
EWMC-CC-SS
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EWMC-CC-SS
TROUBLE SHOOTING GUIDE
GENERAL
Problem Cause Solution
Circuit breaker trips or fuse blows when unit is turned on
Unit turns on or off by itself
Lights dim in room while the unit is on
Power cord gets warm
APPEARANCE
Problem Cause Solution
Fireplace does not turn on
Flame frozen
Flame not bright or flame not visible
Log set dim, ember bed not glowing
Flame Shutter Defective flame motor Replace flame motor Page 10
Improper circuit current rating
Optional remote control has a similar frequency to other remotes in the area
Radio frequency disturbance from outside sources
Defective circuit board Replace circuit board Page 14
Unit is drawing close to circuit current rating
Normal operation
Defective power cord Replace power cord Page 16
Improper operation Refer to User’s Guide
Defective main on/off switch Replace main on/off switch Page 7
Defective remote control
Defective circuit board Replace circuit board Page 14
Loose wiring Check wiring connections Page 5
Defective flame motor Replace flame motor Page 10
Loose wiring Check wiring connections Page 5
Burnt light bulbs Replace light bulbs Page 6
Loose wiring Check wiring connections Page 5
Defective light harness Replace light harness
Burnt light bulbs Replace light bulbs Page 6
Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit
Replace hand held remote control
Move the unit to another outlet or install unit on a dedicated 15 amp circuit The power cord may get slightly warm to the touch when the heater is on
Install new battery into the handheld transmitter and reconfigure remote
Service Manual Reference
Service Manual Reference
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EWMC-CC-SS
TROUBLE SHOOTING GUIDE
HEATER
Problem Cause Solution
Heater is not turning off
Heater is not turning on
Heater emits an odour
Defective manual selection switch
Defective circuit board Replace circuit board Page 14
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 5
Defective manual selection switch
Defective circuit board Replace circuit board Page 14
Defective heater assembly Replace heater assembly Page 12
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 5
Normal operation
Defective heater assembly Replace heater assembly Page 12
Loose wiring Trace wiring in unit Page 7 - 9
Heater fan turns on but heater lacks heat
Heating element is glowing red
Improper operation See User’s Guide
Defective thermostat Replace thermostat Page 9
Loose wiring Trace wiring in unit Page 5
Defective heater assembly Replace heater assembly Page 12
Normal operation
Defective heater assembly
Replace manual selection switch
Replace manual selection switch
Normal operation is when the heater emits an odour for a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.
Small glowing sections of the element are considered normal.
If larger glowing sections are causing the heater to trip the thermal cut out, unplug unit, discontinue use and replace heater assembly
Service Manual Reference
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Page 12
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EWMC-CC-SS
TROUBLE SHOOTING GUIDE
HEATER (CONTINUED)
Problem Cause Solution
Normal operation
Normal operation is when the heater fan runs when the Level 2 and Level 3 indicator light functions are on
Service Manual Reference
Page 1
Heater fan runs continuously
Loose wiring Trace wiring in unit Page 5
Defective manual selection switch
Defective circuit board Replace circuit board Page 14
Defective heater assembly Replace heater assembly Page 12
Replace manual selection switch
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NOISE
Problem Cause Solution
Dirty blower assembly Clean blower assembly Excessive noise with the heater on
Grinding or excessive noise with the heater off
Defective blower assembly Replace heater motor/blower Page 12
Moving flame rod hitting or
rubbing against internal
components
Defective flame motor Replace flame motor Page 10
Flame rod replacement Page 10
Service Manual Reference
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