Page 1
Service Manual
Model
EWF-SS
RWF-DG
UL Part Number
6903950300
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this replace. For your
safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road
1-888-346-7539
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2011 Dimplex North America Limited
Cambridge ON Canada N1R 7G8
www.dimplex.com
REV PCN DATE
00 - 2-SEP-11
7400420000R01
Page 2
TABLE OF CONTENTS
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
EXPLODED PARTS DIAGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
WIRING DIAGRAM ............................................................... 6
PREPARATION FOR SERVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
HEATER ASSEMBLY REPLACEMENT ............................................... 7
FLICKER MOTOR REPLACEMENT .................................................. 8
LIGHT HARNESS REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
SWITCH REPLACEMENT – (MAIN POWER OR HEAT ON/OFF) . . . . . . . . . . . . . . . . . . . . . . . . . . 9
THERMOSTAT REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
REMOTE RECEIVER BOARD REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
POWER CORD REPLACEMENT ................................................... 10
ASSEMBLY PART PICTURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
TROUBLESHOOTING GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Always use a qualied technician or service agency to repair this replace.
!
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious
injury, or death.
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OPERATION
Figure 1
Front View
Bottom View
The controls are located on the bottom surface of the
Sahara replace on the right side (Figure 1).
A. Main ON/OFF Switch
The switch has two ON positions marked with
“Manual”.
The “Manual” position is for manual operation. In this
position the built-in remote control is by-passed.
The
position is for operating the unit with the provided
remote control.
When in
OFF buttons of the remote control.
When the switch is in the center position the unit is off.
position the unit is operated with the ON and
Control Location
A
C
B
and
Remote Control
The replace is supplied with a radio frequency remote
control. This remote control has a range of approximately
50 feet (15.25 m), it does not have to be pointed at the
replace and can pass through most obstacles (including
walls). It is supplied with one of hundreds of independent
frequencies to prevent interference with other units.
!
NOTE: Before attempting any operation with the
remote, pull the plastic insulator strip out from between
the remote casing and battery cover (Figure 2).
Remote Control Initialization/Reprogramming
If the hand held transmitter or receiver board has been
replaced, follow these steps to initialize the transmitter and
receiver:
Ensure that power is supplied through the main service 1.
panel.
Turn Main On/Off Switch to 2. (Figure 1A).
Within3. 10 seconds press any button on the remote
control transmitter. If the unit does not initialize, turn the
main power switch off for 30 seconds and try starting at
Step 1.
This will synchronize the remote control transmitter and
receiver.
Remote Control Usage
The remote control operates the replace levels
sequentially (from off): ames only; to ames and low heat;
to ames and high heat.
The level is increased every time the ON button is pressed
on the remote control transmitter and the replace can be
turned off at any point by pressing the OFF button.
B. Heater ON Switch
The Heater ON/OFF Switch supplies power to the heater
fan and the heater element. When the switch is in the ON
position the heater operates if the thermostat calls for heat.
C. Heater Thermostat Control
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn
on the heater. When the room reaches the desired
temperature, turn the thermostat knob counter clockwise
until you hear a click. Leave in this position to maintain the
room temperature at this setting. For additional heat, turn
clockwise until you hear the click again and the heater will
turn on.
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the replace off and it will not come back on without being
reset. It can be reset by switching the Main On/Off Switch
to Off and waiting ve (5) minutes before switching the unit
back on.
CAUTION: If you need to continuously reset the heater,
disconnect power and call Dimplex customer service at
1-888-DIMPLEX (1-888-346-7539).
Battery Replacement
To replace the battery:
Slide battery cover open on the hand held transmitter 1.
(Figure 2).
Install one (1) 12-Volt (A23) battery in the battery 2.
holder.
Close the battery cover3.
Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.
Figure 2
On
Button
Off Button
Plastic
Strip
Battery
Cover
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MAINTENANCE
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re, electric
shock or damage to persons.
Figure 3
Light Bulb Replacement
Allow at least ve (5) minutes for light bulbs to cool before
touching bulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the log
exterior disappears. There are two (2) bulbs under the log
set which generate the ames and embers.
Helpful Hints: It is a good idea to replace all light bulbs
at one time if they are close to the end of their rated life.
Group replacement will reduce the number of times you
need to open the unit to replace light bulbs.
Light Bulb Requirements: Quantity of three (3) – 60 Watt
chandelier or candelabra bulbs with E-12 (small) socket
base, 120 Volt.
DO NOT EXCEED 60-WATTS PER BULB.
Bulb Replacement Instructions:
Unplug the unit from the outlet.1.
Remove glass assembly as shown in Figure 3.2.
Reach in and turn the burnt-out bulb(s) (or all bulbs) 3.
counter-clockwise to remove.
Replace with new bulbs.4.
Fit glass assembly back in place.5.
Plug in the Sahara replace.6.
Glass Cleaning
The front glass is cleaned in the factory during the
assembly operation. During shipment, installation,
handling, etc., the front glass may collect dust particles,
these can be removed by dusting lightly with a clean dry
cloth.
To remove ngerprints or other marks, the glass can be
cleaned with a damp cloth. The glass should be completely
dried with a lint free cloth to prevent water spots. To
prevent scratching, do not use abrasive cleaners or spray
liquids on the glass surface.
Sahara Fireplace Surface Cleaning
To remove ngerprints or other marks, the exterior nish
can be cleaned with a damp cloth with a mild detergent.
The surface should be completely dried with a lint free cloth
to prevent water spots.
To prevent scratching, do not use abrasive cleaners or
spray liquids on any surface.
1
2
3
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EXPLODED PARTS DIAGRAM
13
14
7
3
1
2
9
4
10
13
12
8
11
6
Replacement Parts List
Heater Assembly1. ..................2200490600RP
Glass Assembly2. . . . . . . . . . . . . . . . . . . 6904190200RP
Flicker Motor3. .....................2000210300RP
Flicker Assembly 4. . . . . . . . . . . . . . . . . . 5901070200RP
Cutout5. ..........................2300270400RP
Cord Set6. . . . . . . . . . . . . . . . . . . . . . . . . 4100190100RP
Lampholder Wire Assembly7. . . . . . . . . . 2500450100RP
Remote Receiver8. . . . . . . . . . . . . . . . . . 3000380200RP
3-Position Switch 9. .................2800071100RP
2-Position Switch10. . . . . . . . . . . . . . . . . . 2800070200RP
Thermostat11. . . . . . . . . . . . . . . . . . . . . . . 2300150100RP
Terminal Block12. ....................4000070100RP
Capacitor13. ........................2300030100RP
Remote Control14. ...................3000370500RP
Control Knob15. .....................8800620100RP
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WIRING DIAGRAM
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PREPARATION FOR SERVICE
CAUTION: If unit was operating prior to servicing allow
at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.
Remove the rebox out of the cabinet or wall frame that 1.
surrounds the unit.
Disconnect power before attempting any maintenance.2.
Remove the front glass assembly as shown in Figure 33.
Remove the screws on the back panel, which mount 4.
the replace to the wall. (Figure 4)
Lift the replace off the wall-mounting bracket, which is 5.
secured to the wall behind the replace. (Figure 5)
Lay the replace down on it’s front. 6.
!
NOTE: If your work surface is nished and prone to
scratches (i.e. hardwood ooring), it is recommended that a
protective barrier be used underneath (i.e. cloth, cardboard,
thick plastic).
Remove the replace from the front trim by removing 7.
the 8 screws, which secure the rebox chassis to the
front frame: 4 Top edge; 4 Bottom edge; 4 Left edge; 4
Right edge.
Remove the 2 perpendicular screws, which secure 8.
the switch housing cover to the back panel. (With the
switches on your left side, closest to you; you will nd
the screws approximately 10” inches in towards the
center, starting from the lower left).
HEATER ASSEMBLY REPLACEMENT
Tools Required: Philips head screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
WARNING: If the replace was operating prior to ser-
vicing allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Unplug or disconnect power at the circuit
breaker before attempting any maintenance to reduce the
risk of electric shock or damage to persons
Remove the screws, which secure the heater assembly 1.
to the back panel. 4 Smaller screws secure the mounting bracket in the lower center of the back panel – 2 on
left bracket and 2 on right bracket.
Remove the 4 screws, which secure the heater assem-2.
bly housing cover to the back panel. The can be found
on the back panel; to the right and the top of the right
side mounting bracket.
Carefully turn the replace back over, onto it’s back 1.
with the switches and bottom closest to you.
Locate the switch-housing cover on the lower, interior 2.
right side. Remove the 2 screws, which secure the
upper housing cover, just below the ame motor, to the
electrical/switch-housing cover beneath it.
Remove 3 screws which secure the switch housing 3.
from the bottom panel
Remove the (1) screw, which secures the switch hous-4.
ing from the lower part of the side panel, and (1) on the
bottom, front right corner.
Remove the switch housing cover out of the chassis 5.
and set it aside.
Remove the 8 screws from the bottom panel surround-6.
ing the vent area, which secure the heater assembly
housing cover and deector. (2) to the right; (4) to the
left; (2) closest to the front face.
Remove the 3 screws, which secure the heater assem-7.
bly housing cover to the heater assembly. (2) – Right;
(1) – Left on the slats covering the fan.
Remove the 4 screws on the deector vent cover - (2) 8.
screws Left; (2) screws Right.
Remove the (2) heater assembly mounting brackets off 9.
the rear left and the right of the blower motor and fan.
Each bracket has 2 screws securing it to the blower
assembly.
Attach the mounting brackets to the new heater assem-10.
bly in the same location as the original heater.
Remove the wire connections on the original blower 11.
motor and elements noting their original locations.
Figure 4
Panel Mounting Holes
Figure 5
Wall Bracket Supports
Wall Bracket
7
Page 8
!
NOTE: Using a at head screwdriver gently pry be-
tween the end of the connector and the heater to release
the wires.
!
NOTE: If high limit cut-out was not ordered with the
heater assembly, remove the small screw which secures
the cutout to the heater assembly housing just below the
elements and attach it to the new heater. If a high limit cutout has been sent with the heater, disconnect the 2 wires
leading from the high limit cutout from their locations on the
terminal box.
Connect these wires onto the new heater assembly 12.
and back on to the heater switch and circuit board in
the same positions as the original connections.
Fit the air deector over the elements with the screwing 13.
anges on the left, right and out towards the front.
Raise the bottom end of the replace up several inches 14.
to re-attach the 2 heater assembly brackets.
!
NOTE: If you are working on a raised surface, the unit
can be slid toward you so that the bottom is exposed and
the holes can be easily accessed
Fit the heater assembly with the deector vent cover 15.
(but not the heater assembly housing cover), into the
housing area in the lower area of the replace.
Feed a screw into one of either the left or the right the 16.
bracket holes from behind the back panel, then line up
the hole on the rubber bracket gasket as well as the
hole on the bracket itself over the screw and tighten the
screw.
After attaching the rst screw, do the same on the 17.
opposite bracket. Alternate sides after each of the 4
screws.
Secure the deector cover to the bottom with 4 screws18.
Align the plastic mounting plate on the mounting ange 19.
on the motor side of the heater/fan assembly, and
guide the fan-housing cover into place.
Secure the 3 screws to the heater assembly housing 20.
cover to fan assembly mounting anges on the front of
the heater assembly: 1 on the left; 2 on the right side.
!
NOTE: The left side with the plastic mounting plate
requires a washer to be used together with the screw.
!
NOTE: Remember to slide the mesh metal screening
between the deector cover and the vent located on the
bottom of the replace.
Secure the 4 screws to the bottom heater assembly 21.
housing cover from underneath.
Secure the switch-housing panel with the 3 screws 22.
from the bottom and 2 screws from the housing below
the icker motor.
Turn the unit over and lay it on to its front to secure 23.
the remaining 6 screws from behind the back panel; 4
for the fan-housing panel and 2 for the switch-housing
panel.
Re-assemble the rebox in reverse order.24.
FLICKER MOTOR REPLACEMENT
Tools Required: Phillips Head Screwdriver
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
WARNING: If the replace was operating prior to ser-
vicing allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Unplug or disconnect power at the circuit
breaker before attempting any maintenance to reduce the
risk of electric shock or damage to persons.
Carefully turn the replace back over, onto it’s back 1.
with the switches and bottom closest to you.
Locate the switch-housing cover on the lower, interior 2.
right side. Remove the 2 screws, which secure the
upper housing cover, just below the ame motor, to the
electrical/switch-housing cover beneath it.
Remove 3 screws which secure the switch housing 3.
from the bottom panel
Remove (1) screw, which secures the switch housing 4.
from the lower part of the side panel, and (1) on the
bottom, front right corner.
Remove the switch housing cover out of the chassis 5.
and set it aside.
Remove the icker rod from the icker assembly by 6.
pulling and twisting the rubber gasket piece on the rod
away from the ame motor.
Disconnect the wiring connections of the ame motor 7.
and the capacitor from the terminal block noting their
original locations.
!
NOTE: Using a at head screwdriver gently pry be-
tween the end of the connector and the motor to release
the wires.
!
NOTE: The capacitor will be re-used. Be sure to note
which terminal and wires it’s connected to for re-installation.
(See Assembly Part Pictures)
Remove the 2 screws that secure the icker motor to 8.
the icker bracket and remove the motor, sliding the
wires out through the protective sheath held by the wire
ties and through the opening in the icker wire housing
cover just below the motor.
Mount the new icker motor to the icker bracket.9.
Feed the wires from the new motor back through open-10.
ing in the icker wire housing cover and protective
sheath.
Connect the wires and the capacitor back into the ter-11.
minal block in their original conguration.
Re-attach the icker rod to the motor by pushing the 12.
rubber gasket on the rod over the icker motor shaft.
Re-assemble the rebox in reverse order.13.
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Page 9
LIGHT HARNESS REPLACEMENT
Tools Required: Philips Head Screwdriver
Needle Nose Pliers
Wire Cutters
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
WARNING: If the replace was operating prior to ser-
vicing allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Unplug or disconnect power at the circuit
breaker before attempting any maintenance to reduce the
risk of electric shock or damage to persons.
Carefully turn the replace back over, onto it’s back 1.
with the switches and bottom closest to you.
Locate the switch-housing cover on the lower, interior 2.
right side. Remove the 2 screws, which secure the
upper housing cover, just below the ame motor, to the
electrical/switch-housing cover beneath it.
Remove 3 screws which secure the switch housing 3.
from the bottom panel
Remove the screw, which secures the switch housing 4.
from the lower part of the side panel, and the one on
the bottom, front right corner.
Remove the switch housing cover out of the chassis 5.
and set it aside.
Remove the icker rod from the icker assembly by 6.
pulling and twisting the rubber gasket piece on the rod
away from the ame motor.
With needle nose pliers, gently grasp the plastic bush-7.
ing on the center icker rod bracket; slightly squeeze
and turn it ¼ turn to release it out of the bracket.
Slide the rod out of the plastic bushing in the left brack-8.
et. Take care to keep the rod as straight as possible so
that it won’t rub against the casing when in operation.
Remove the 4 screws on the icker mounting bracket 9.
that secure the light housing.
Guide the light housing forward and upward to release 10.
it from below the reective ame panels on the back.
Carefully rest it inside on the rear ame panels.
!
NOTE: It is recommended to protect the rear ame
panels from scratches prior to resting the light housing on
them using cloth or piece of cardboard.
Remove the 12 screws, which secure the light block 11.
(housing lid) to the rest of the light housing.
Remove the 3 screws, which secure the wire-harness 12.
channel cover to the light block, (housing lid).
Remove the bulbs by turning them counter clockwise.13.
Remove the screws rings on each socket to release the 14.
socket from the light housing.
With needle nose pliers, slightly bend the anges that 15.
are holding the wire harness in the channel. Bend
them just enough to feed the wires out of the channel.
Remove the 2 screws that are securing the wire har-16.
ness to the relative terminal on the terminal block,
located in the switch housing area of the replace.
!
NOTE: Be sure to note the original conguration of
the wires on the terminal block.
Pull the original wire harness out through the protective 17.
sheath and the opening in the upper electrical housing
cover just below the icker motor.
Feed the new sockets into the mounting panel and 18.
secure with the socket rings.
Replace wires into their original location following their 19.
original conguration.
Re-assemble the rebox in reverse order. 20.
SWITCH REPLACEMENT (MAIN
POWER OR HEAT ON/OFF)
Tools Required: Phillips Head Screwdriver
Needle Nose Pliers
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
WARNING: If the replace was operating prior to ser-
vicing allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Unplug or disconnect power at the circuit
breaker before attempting any maintenance to reduce the
risk of electric shock or damage to persons.
Carefully turn the replace back over, onto it’s back 1.
with the switches and bottom closest to you.
Locate the switch-housing cover on the lower, interior 2.
right side. Remove the 2 screws, which secure the
upper housing cover, just below the ame motor, to the
electrical/switch-housing cover beneath it.
Remove 3 screws which secure the switch housing 3.
from the bottom panel
Remove (1) screw, which secures the switch housing 4.
from the lower part of the side panel, and (1) on the
bottom, front right corner.
Remove the switch housing cover out of the chassis 5.
and set it aside.
Taking note of the original location of each wire con-6.
nected to the switch that needs replacing, (either the
Main ON/OFF or the Heat ON/OFF switch) remove the
wires.
!
NOTE: Using a at head screwdriver gently pry be-
tween the end of the connector and the switch to release
the wires.
Noting the orientation of the switches - the markings 7.
on the face, depress the tabs that secure the switch to
the housing from behind the panel and push the switch
out to the front. Using needle nosed pliers will give you
a better grip and t to depress both these tabs at the
same time.
Push the new switch in place, ensuring that both tabs 8.
are engaged.
Re-assemble in reverse order as described above.9.
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THERMOSTAT REPLACEMENT
Tools Required: Phillips Head Screwdriver
Needle Nose Pliers
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
WARNING: If the replace was operating prior to ser-
vicing allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Unplug or disconnect power at the circuit
breaker before attempting any maintenance to reduce the
risk of electric shock or damage to persons.
Carefully turn the replace back over, onto it’s back 1.
with the switches and bottom closest to you.
Locate the switch-housing cover on the lower, interior 2.
right side. Remove the 2 screws, which secure the
upper housing cover, just below the ame motor, to the
electrical/switch-housing cover beneath it.
Remove 3 screws which secure the switch housing 3.
from the bottom panel
Remove (1) screw, which secures the switch housing 4.
from the lower part of the side panel, and (1) on the
bottom, front right corner.
Remove the switch housing cover out of the chassis 5.
and set it aside.
Remove the dial off the control shaft by pulling forward 6.
away from the thermostat.
!
NOTE: Note that the dial will only go back on the shaft
one way when replacing.
Remove thermostat from the mounting bracket by re-7.
moving the 2 Philips screws located on the bracket.
Taking note of the original location of each wire con-8.
nected to the thermostat remove the wires and place
onto the new thermostat.
!
NOTE: Using a at head screwdriver gently pry
between the end of the connector and the thermostat to
release the wires.
Re-assemble in reverse order as described above.9.
REMOTE RECEIVER BOARD
REPLACEMENT
Tools Required: Phillips Head Screwdriver
Needle Nose Pliers
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
WARNING: If the replace was operating prior to ser-
vicing allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Unplug or disconnect power at the circuit
breaker before attempting any maintenance to reduce the
risk of electric shock or damage to persons.
Carefully turn the replace back over, onto it’s back 1.
with the switches and bottom closest to you.
Locate the switch-housing cover on the lower, interior 2.
right side. Remove the 2 screws, which secure the
upper housing cover, just below the ame motor, to the
electrical/switch-housing cover beneath it.
Remove 3 screws which secure the switch housing 3.
from the bottom panel
Remove (1) screw, which secures the switch housing 4.
from the lower part of the side panel, and (1) on the
bottom, front right corner.
Remove the switch housing cover out of the chassis 5.
and set it aside.
Taking note of the original location of each wire con-6.
nected to the board, remove each wire and connect
them onto the same location on the new receiver
board.
!
NOTE: Using a at head screwdriver gently pry
between the end of the connector and the circuit board to
release the wires.
Remove the old board off the plastic mounts, by 7.
squeezing the tab inward and sliding the board off.
Replace any plastic mounts that may have broken by 8.
pushing the old mounts out towards the back. Replace
the new mounts from the back.
Line up the holes on the corners of the new remote re-9.
ceiver board and press the new board onto the mounts.
Make sure the board is secure.
Re-assemble in reverse order as described above.10.
POWER CORD REPLACEMENT
Tools Required: Phillips Head Screwdriver
Needle Nose Pliers
CAUTION: Follow “Preparation for Service” instructions
before proceeding.
WARNING: If the replace was operating prior to ser-
vicing allow at least 10 minutes for light bulbs and heating
elements to cool off to avoid accidental burning of skin.
WARNING: Unplug or disconnect power at the circuit
breaker before attempting any maintenance to reduce the
risk of electric shock or damage to persons.
Carefully turn the replace back over, onto it’s back 1.
with the switches and bottom closest to you.
Locate the switch-housing cover on the lower, interior 2.
right side. Remove the 2 screws, which secure the
upper housing cover, just below the ame motor, to the
electrical/switch-housing cover beneath it.
Remove 3 screws which secure the switch housing 3.
from the bottom panel
Remove (1) screw, which secures the switch housing 4.
from the lower part of the side panel, and (1) on the
bottom, front right corner.
Remove the switch housing cover out of the chassis 5.
and set it aside.
Unscrew the 2 wire connectors that join the power cord 6.
at the bottom to the wire leads coming down from the
top.
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Page 11
With a pair of needle nose pliers, open the strain relief 7.
bushing that holds the power cord in place on the junction box cover and remove the cord.
Feed the new power cord through the junction box and 8.
squeeze the new strain relief in place on the cord and
junction box.
Re-connect wires. –(Wide blade on the plug is the neu-9.
tral side of the power cord).
Re-assemble in the reverse order as above.10.
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Page 12
Rear Flame Panel
Light Harness
Channel
Light Block
Light Socket
Bracket and Bulbs
Flicker Rod and
Bracket
ASSEMBLY PART PICTURES
VIEW FROM UPPER LEFT SIDE
(ELECTRICAL/SWITCH HOUSING COVER REMOVED)
Flicker Rod
Heater Assembly
and Cover
Heat Deector Grille
Heater Assembly
and Cover
3-Position On/Off/Remote
Switch
VIEW FROM BOTTOM RIGHT SIDE
(ELECTRICAL/SWITCH HOUSING COVER STILL ATTACHED)
Heater On/Off Switch
Flicker Motor
Upper Housing
Cover
Electrical/Switch
Housing Cover
Thermostat Dial and
Control
Power Cord/Plug
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Page 13
ELECTRICAL/SWITCH HOUSING
INTERIOR COMPONENTS
Flicker Rod Housing
Socket Housing
and Mounting
Base Panel
Remote Receiver
Board
3-Position
On/Off/Remote Switch
Terminal Block
Flicker Motor
Upper Housing
Panel
Thermostat Control
Assembly
Capacitor and Brown
wire from Flicker Motor
Capacitor and White
wire from Flicker Motor
Black wire from Flicker
Motor and Neutral from
Remote Receiver Board
Neutral - Connects to Cord
Set and Terminal Block
Heater On/Off
Switch
TERMINAL BLOCK
Switch Output from Remote Receiver
Board and Black to the Light Harness
White from Light Harness and
Heating Element
REMOTE RECEIVER BOARD
Line - Remote Side of On/
Off/Remote Switch
Switch Output - Heater On/
Off Switch and Terminal
Block
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Page 14
HEATER ASSEMBLY
VIEW FROM BOTTOM OF ASSEMBLY
Connects to Lower Heating
Element
Connects to Upper Heating
Element
Heating Element - Connects
to Heater/Blower Motor and
Terminal Block
Heater/Blower Motor
Line In from Cutout and
Connection to Upper
Heating Element
“L” on Remote
Receiver Board
Line In from
Power Cord
MANUAL CONTROLS
Connects to “Switch Output” on
Remote Receiver Board and Position 1 on Main On/Off Switch
Upper Heating Element Connects to Heater/Blower
Motor and From Terminal
Block
Elements
High Temperature Cutout
- Line in From Thermostat,
Line out to Heater
Connects to Thermostat
Control Assembly
Connects to
Location 2 on
Heater On/Off
Switch
Connects to
Cutout on Heating Assembly
Heater On/Off
Switch
Main On/Off/Remote
Switch
14 www.dimplex.com
Heater On/Off
Switch
Thermostat Control Assembly
Page 15
TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit turns on or off by itself Remote control has a similar frequency
Lights dim in room while the unit
is on
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
Appearance
Fireplace does not turn on in
Manual Mode
Fireplace does not turn on in
Remote Mode
Flame Frozen Defective ame motor Replace ame motor
Flame not bright or ame not
visible
Log set dim, not glowing Burnt light bulbs Replace light bulbs
Flame Shutter Defective ame motor Replace ame motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Heater
Heater is not turning off Improper operation Refer to Operation Section
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Replace Remote Control
to other remotes in the area.
Radio frequency disturbance from outside sources.
Defective circuit board Replace circuit board
Unit is drawing close to circuit current
rating
Defective power cord Replace power cord if cord gets hot to the touch.
Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket
Defective Main On/Off/Remote switch Replace Main On/Off/Remote switch
Defective circuit board Replace circuit board
Loose wiring Check wiring connections
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Defective remote control Install new battery into the handheld transmitter. Re-
Defective circuit board Replace circuit board
Loose wiring Check wiring connections
Burnt light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Defective heater on/off switch Replace heater on/off switch
Loose wiring Trace wiring in unit
Defective remote control Replace remote control
Defective circuit board Replace circuit board
Replace hand held remote control and receiver board
where necessary.
Move the unit to another outlet or install unit on a dedicated 15 amp circuit
when the heater is on
Check Fuse/Breaker Panel
congure remote where necessary
Replace remote control circuit board where necessary
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Page 16
PROBLEM CAUSE SOLUTION
Heater Continued
Heater is not turning on Improper operation Refer to Operation Section
Defective heater assembly Replace heater assembly
Defective heater on/off switch Replace heater on/off switch
Heater is turning off after a
couple of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
Heater fan turns on but heater
lacks heat
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
Heater fan runs continuously Loose wiring Trace wiring in unit
Noise
Excessive noise with the heater onDirty blower assembly Clean blower assembly
Grinding or excessive noise with
the heater off
Build up of dirt/dust in heater assembly Clean out heater assembly
Defective Motor Replace Motor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective heater assembly Replace heater assembly
Improper operation Refer to Operation Section
Defective thermostat Replace thermostat
Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
normal.
Defective heater assembly If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Defective heater on/off switch Replace heater on/off switch
Defective heater assembly Replace heater assembly
Defective thermostat Replace thermostat
Defective blower assembly Replace heater assembly
Moving ame rod hitting or rubbing
against internal components
Defective ame motor Replace ame motor
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
16 www.dimplex.com
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