Dimplex EF3003 User Manual

TROUBLESHOOTING GUIDE

FOR THE 30” FIREPLACE

MODEL NUMBER:

EF3003
SF3003

DF3003

EF3003, SF3003, DF3003

TROUBLESHOOTING GUIDE

GENERAL

Problem Cause Solution

Circuit breaker trips
or fuse blows when
unit is turned on

Unit turns on or off
by itself

Lights dim in room
while the unit is on

Power cord gets
warm

Improper circuit current rating

Remote control has a similar
frequency to other remotes in
the area

Radio frequency disturbance
from outside sources

Unit is drawing close to circuit
current rating

Normal operation

Defective power cord Replace power cord Page 20

APPEARANCE

Problem Cause Solution

Fireplace does not
turn on

Improper operation Refer to User’s Guide

Defective main on/off switch Replace main on/off switch Page 12

Defective remote control

Flame frozen

Flame not bright or
flame not visible

Log set dim, ember
bed not glowing

Flame Shutter Defective flame motor Replace flame motor Page 15

Loose wiring Check wiring connections Page 9

Defective flame motor Replace flame motor Page 15

Loose wiring Check wiring connections Page 9

Burnt light bulbs Replace light bulbs Page 10

Loose wiring Check wiring connections Page 9

Defective light harness Replace light harness

Burnt light bulbs Replace light bulbs Page 10

Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit

Select alternative frequency
code

Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit

The power cord may get
slightly warm to the touch
when the heater is on

Install new batteries into the
handheld transmitter /
reinitialize

Service Manual
Reference

Page 2

Service Manual
Reference

Page 1