Dimplex EF3003 User Manual

TROUBLESHOOTING GUIDE
FOR THE 30” FIREPLACE
MODEL NUMBER:
EF3003 SF3003
DF3003
EF3003, SF3003, DF3003
TROUBLESHOOTING GUIDE
GENERAL
Problem Cause Solution
Circuit breaker trips or fuse blows when unit is turned on
Unit turns on or off by itself
Lights dim in room while the unit is on
Power cord gets warm
Improper circuit current rating
Remote control has a similar frequency to other remotes in the area
Radio frequency disturbance from outside sources
Unit is drawing close to circuit current rating
Normal operation
Defective power cord Replace power cord Page 20
APPEARANCE
Problem Cause Solution
Fireplace does not turn on
Improper operation Refer to User’s Guide
Defective main on/off switch Replace main on/off switch Page 12
Defective remote control
Flame frozen
Flame not bright or flame not visible
Log set dim, ember bed not glowing
Flame Shutter Defective flame motor Replace flame motor Page 15
Loose wiring Check wiring connections Page 9
Defective flame motor Replace flame motor Page 15
Loose wiring Check wiring connections Page 9
Burnt light bulbs Replace light bulbs Page 10
Loose wiring Check wiring connections Page 9
Defective light harness Replace light harness
Burnt light bulbs Replace light bulbs Page 10
Additional appliances may exceed the current rating of the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit
Select alternative frequency code
Move the unit to another outlet or install unit on a dedicated 15 amp circuit
The power cord may get slightly warm to the touch when the heater is on
Install new batteries into the handheld transmitter / reinitialize
Service Manual Reference
Page 2
Service Manual Reference
Page 1
EF3003, SF3003, DF3003
TROUBLESHOOTING GUIDE
HEATER
Problem Cause Solution
Heater is not turning off
Heater is not turning on
Heater emits an odour
Defective heater on/off switch Replace heater on/off switch Page 17
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 9
Defective heater on/off switch Replace heater on/off switch Page 17
Defective heater assembly Replace heater assembly Page 18
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 9
Normal operation is when the heater emits an odour for a brief period after the
Normal operation
Defective heater assembly Replace heater assembly Page 18
heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.
Loose wiring Trace wiring in unit Page 9
Heater fan turns on but heater lacks heat
Heating element is glowing red
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 5
Defective heater assembly Replace heater assembly Page 18
Small glowing sections of
Normal operation
Defective heater assembly
the element are considered normal.
If larger glowing sections are causing the heater to trip the thermal cut out, unplug unit, discontinue use and replace heater assembly
Service Manual Reference
Page 18
EF3003, SF3003, DF3003
TROUBLESHOOTING GUIDE
HEATER (CONTINUED)
Problem Cause Solution
Loose wiring Trace wiring in unit Page 9
Service Manual Reference
Heater fan runs continuously
Defective heater on/off switch Replace heater on/off switch Page 17
Defective heater assembly Replace heater assembly Page 18
NOISE
Problem Cause Solution
Dirty blower assembly Clean blower assembly Excessive noise with the heater on
Grinding or excessive noise with the heater off
Defective blower assembly Replace heater assembly Page 18
Moving flame rod hitting or
rubbing against internal
components
Defective flame motor Replace flame motor Page 15
Flame rod replacement Page 15
Service Manual Reference
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