Dimplex DWF3651B User Manual

Owner’s Manual

Model
DWF3651

IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.

To view the full line of Dimplex products, please visit
www.dimplex.com

7214040100R01

Table of Contents

Welcome & Congratulations .................3

IMPORTANT INSTRUCTIONS ............... 4

Quick Reference Guide .....................6

Fireplace Installation ......................7

Operation ...............................11

Maintenance ............................14

Warranty ...............................15

Replacement Parts .......................17

!

Always use a qualied technician
or service agency to repair
this replace.

NOTE: Procedures and
techniques that are considered

important enough to

emphasize.

CAUTION: Procedures and

techniques which, if not
carefully followed, will result in
damage to the equipment.

WARNING: Procedures

and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.

2 www.dimplex.com

Welcome & Congratulations

Thank you and congratulations for purchasing an electric replace from
Dimplex. Please use our convenient online registration page to record
your model and serial numbers for future reference at

www.dimplex.com/register

Rating Label with Model
Number and Serial Number

Please carefully read and save these instructions.

CAUTION: Read all instructions and warnings carefully before

starting installation. Failure to follow these instructions may result in
a possible electric shock, re hazard and will void the warranty.

NO NEED TO RETURN TO THE STORE

Questions with operation or assembly? Require Parts Information?

Product Under Manufacturer’s Warranty?

Contact us at:  www.dimplex.com/customer_support

For Troubleshooting and Technical Support

OR  Toll-Free 1-888-DIMPLEX (1-888-346-7539)

Monday to Friday 8:00 a.m. to 4:30 p.m. EST

In order to better serve you, please have your model and serial number

ready or register your product online before calling (See above)

3

IMPORTANT INSTRUCTIONS

When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:

① Read all instructions before us­ing the electric replace.

② This replace is hot when in
use. To avoid burns, do not let
bare skin touch hot surfaces.

The trim around the heater outlet

becomes hot during heater opera­tion.

③ Extreme caution is neces-
sary when any heater is used by

or near children or invalids and

whenever the unit is left operating

and unattended.
④ Always unplug the fireplace

when not in use.
⑤ Young children should be

supervised to ensure that they do

not play with the appliance.
⑥ The appliance is not intended

for use by young children or
inrmed persons without supervi­sion.

⑦ If the supply cord is damaged,
it must be replaced by the manu­facturer, or its service agent, or a
qualied person in order to avoid
a hazard.

⑧ Do not operate any unit with

a damaged cord or plug, or if the
heater has malfunctioned, or if

the electric replace has been

dropped or damaged in any man-

ner, contact Dimplex Technical
Service at
1-888-346-7539.

⑨Do not use outdoors.
⑩ This fireplace is not intended

for use in bathrooms, laundry ar­eas and similar indoor locations.
Never locate heater where it may

fall into a bathtub or other water

container.
⑪ High temperature, keep electri-

cal cords, drapery, and other
furnishings at least 3 feet (0.9m)

from the front of the heater and

away from the side and rear.
⑫ Do not run the cord under

carpeting. Do not cover cord with
throw rugs, runners, or the like.
Arrange cord away from traf­c area and where it will not be
tripped over.

⑬ Do not locate the unit directly
below a xed electrical conve­nience outlet.

⑭ To disconnect the replace,
turn the controls off, then remove
the plug from the outlet.

⑮ Do not insert or allow foreign

objects to enter any ventilation

or exhaust opening as this may

cause an electric shock or re, or
damage to the heater.

⑯ Do not block air intake or

4 www.dimplex.com

IMPORTANT INSTRUCTIONS

exhaust in any manner. Do not
use on soft surfaces, like a bed,
where openings may become
blocked.

⑰ All electrical heaters have
hot and arcing or sparking parts
inside. Do not use in areas where
gasoline, paint, or ammable liq-

uids are used or stored or where

the unit will be exposed to am­mable vapors.

⑱ Do not modify the electric
replace. Use it only as described
in this manual. Any other use not
recommended by the manufactur­er may cause re, electric shock
or injury to persons.

⑲ Avoid the use of an extension

cord. Extension cords may over­heat and cause a risk of re. This

heater is not intended for use with

an extension cord. Plug the cord
directly into an appropriate wall
receptacle.

⑳ Do not burn wood or other ma-

terials in the electric replace.

Do not strike the replace

㉑

glass.

Always use a certied electri-

㉒

cian should new circuits or outlets
be required.

Always use properly grounded,

㉓

fused and polarized outlets.

Disconnect all power supply

㉔

before performing any cleaning,
maintenance or relocation of the
unit.

When transporting or stor-

㉕

ing the unit and cord, keep in a
dry place, free from excessive

vibration and store so as to avoid

damage.

WARNING: Remote control
contains a small battery. Keep
away from children. If swallowed,

seek medical attention immedi­ately.

WARNING: Do not install bat-

tery backwards, charge, put in re

or mix with used or other battery

types - may explode or leak caus­ing injury.

!

NOTE: Changes or modica-

tions not expressly approved by

the party responsible for compli­ance could void user's authority to
operate the equipment.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

NO USER-SERVICABLE PARTS INSIDE

SAVE THESE INSTRUCTIONS

5

Quick Reference Guide

1. Before using the fireplace
verify the circuit breakers for

the unit on?

2. If you have any technical
questions or concerns

regarding the operation of

your electric fireplace, or
require service, contact
customer service.

Figure 1

18.1”

mm

459

3. The heater may emit a slight,

harmless odor when first

used. This odor is a normal
condition caused by the initial

heating of internal heater

parts.

4. For dimensions of your
replace, refer to Figure 1.

1092 mm

915 mm

43.0”

36.0”

1.0”

25 mm

19.7”

500 mm

2.1”

53 mm

21.6”

549 mm

5.7”

144

mm

6.0”

152 mm

9.1”

230 mm

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1092

!

NOTE: The use of feet are optional.

796

mm

mm

31.4”

43.0”

Fireplace Installation

Site Selection

The unit is packaged with two

types of mounting options:

• Wall mounting, Surface

• Support feet, table top

!

NOTE: A 15 Amp, 120 Volt cir-

cuit is required. A dedicated circuit

is preferred but not essential in all

cases. A dedicated circuit will be
required if, after installation, the
circuit breaker trips or the fuse

blows on a regular basis when the

heater is operating. Additional ap­pliances on the same circuit may
exceed the current rating of the
circuit breaker.

WARNING: Ensure the power

cord is not installed so that it
is pinched or against a sharp

edge and ensure that the pow-

er cord is stored or secured to

avoid tripping or snagging to

reduce the risk of re, electric
shock or injury to persons.

Construction and electrical

outlet wiring must comply
with local building codes and
other applicable regulations to
reduce the risk of re, electric
shock and injury to persons.

Do not attempt to wire your

own new outlets or circuits. To
reduce the risk of re, electric

shock or injury to persons,
always use a licensed electri­cian.

WARNING: The supplied

mounting bracket is designed

for use with Dimplex wall

mounted replaces only. Im­proper use, or use for purpos­es other than intended, may
cause damage or injury.

Wall Mounting Instructions

WARNING: Failure to install

the replace as instructed

below may result in damage
to the equipment and or may
expose the user to the risk of

re, serious injury, illness or
death.

WARNING: The replace

requires the wall mounting

bracket screws to be installed

into a minimum of two wall

studs (Figure 2).

Tools Required

• #2 Phillips screwdriver

• Pencil

• Slot screwdriver

• Bubble level (supplied)

• Drill, and drill bits as required

Approximate time: 30 minutes

for installation

1. Select an appropriate location

7

Fireplace Installation

to mount the unit on a wall,
above an electrical outlet.
Access to the electrical outlet
must be maintained. Ensure

the installation meets the

national and state/provincial
electrical codes.

!

NOTE: It is recommended

that the bottom of the unit not be
mounted higher than 1020mm
(40") from the Fireplace Installa­tion ground to maintain an opti-

mized viewing angle of the ame.

CAUTION: Ensure that the top

of the unit is at least 610mm

(24") from the ceiling or any
object (i.e. Electrical recep­tacles) that may obstruct or be
susceptible the ow or tem­perature of air out of the unit.

CAUTION: High temperature,

keep electrical cords, drapery,

and other furnishings at least

3 feet (0.9m) from the front of

the heater and away from the

side and rear.

2. The wall-mounting bracket

must be mounted to at least

2 wall studs. Studs should be
accessed through 2 wall­bracket holes in one of the
following combinations: A&F,
B&D, or C&E (Figure 2).

Figure 2

24"

(61 cm)

MINIMUM

40"

(102 cm)

Recommended

32"
(81.3 cm)
MINIMUM

Figure 3

!

NOTE: Wall anchors must

be installed in the appropriate

wall locations to fasten the wall
bracket through the remaining
holes (Figure 3). For example, if
you plan to secure the bracket to
studs through holes A&D, install
anchors centered on holes B & C.

3. Hold the wall-mounting
bracket on the wall and mark
the location of 1 of the mount­ing holes.

4. Place the bubble level onto

the top of the wall-mounting

8 www.dimplex.com

Fireplace Installation

bracket.

5. Adjust the wall-mounting
bracket so the bubble on the
level is centered between the
two black lines.

6. Mark 3 other mounting screw
locations, on the wall, ensur­ing that the wall bracket stays
level.

7. Install the supplied wall an-
chors on the drywall marked
locations by placing a #2 Phil­lips screwdriver into the recess
of the anchor.

8. Press the anchor into the wall

in the desired marked posi-

tion while turning the anchor
clockwise until it is ush with
the wall.

9. Insert the wall anchor screws
through the wall bracket and
thread into the wall anchors.
Tighten the screw (Figure 4).

Figure 4

Screw

Wall anchor

Wall

bracket

Figure 5

10. Install the remaining screws
through the bracket and into
the wall studs as required.

!

NOTE: At least two of the

mounting screws must be in­stalled into a wall stud.

11. Mount the unit on the wall,

so that the tabs on the wall

bracket have been inserted
into the slots on the back of
the rebox, as shown. (Figure

5)

12. Carefully pour and evenly dis­tribute the supplied glass rock

media in the Media tray of the

rebox (Figure 6).

13. Hang the front glass assembly
on the mounts of the rebox
and secure the glass onto the

unit by installing the retaining

screws (Figure 7).

14. Excess electrical cord can be

9

Fireplace Installation

inserted back into the bottom
of the unit, into the cord stor­age area.

Support Feet Installation
Instructions

1. Remove unit from packaging
and place open side up on a
at working surface.

2. Secure the two support feet

to the bottom of the unit using

the supplied screws.

3. Turn the unit upright.

4. Attach the provided cover

plates over the two hanging

bracket openings on the back
of the unit, with the provided
screws (Figure 8).

5. Carefully pour and evenly dis­tribute the supplied glass rock

media in the Media tray of the

rebox (Figure 6).

6. Hang the front glass assembly
on the mounts of the rebox
and secure the glass onto the

unit by installing the retaining

screws (Figure 7)

7. Excess electrical cord can be
inserted back into the bottom
of the unit, into the cord stor­age area.

Figure 6

Front Glass

Assembly

Figure 7

Figure 8

Media Tray

Glass Retaining

Screw

Cover Plates

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Operation

Figure 9 Figure 10

A

A

B

C

D

D

E

F

F

Floating

TM

Display

C

E

G

H

The unit can be controlled by
either the manual controls which
are located on the right side of the
replace or the remote (Figure 9
& 10).

The replace is supplied with an
IR multifunction remote control.

!

NOTE: To operate correctly,

the remote control must be point-

ed towards the Floating DisplayTM.

!

NOTE: Before attempting any
operation with the remote, pull
the plastic insulator strip out from
between the remote casing and
battery cover.

A. Standby

Turns the unit On and Off.

→ Activated by pressing the

Standby button on the remote

or the unit.

• The unit will turn on with the

11

same functions that it was set

to when it was turned Off and
the intake temperature will be

indicated on the On Screen
Display.

!

NOTE: If the unit is turned off

when the ame effect is Off, when
the unit is turned back on the
ame will be restored.

!

NOTE: When any button is
pressed the intake tempera­ture will be displayed on the On

Screen Display for 5 seconds.

B. Flame Effects

Turns the ame effect On and Off.

→ Activated by pressing the

button on the remote.

C. Heat ON/OFF

Cycles the unit sequentially
through the 3 settings: Low Heat,

Operation

High Heat and Off.

→ Activated by pressing the

button on the unit or the

remote.

• Indicated by the (low heat)

or the (high heat) icon and
the intake temperature being

displayed on the On Screen
Display, for 5 seconds before
turning off.

!

NOTE: After the heater is

switched off, there is a 60 second
fan delay, where the fan will con­tinue running before turning off.

!

NOTE: The unit can be oper­ated in Heat Only Mode. When
the unit is only running with the

heater, the (low heat) or the

(high heat) icon and the intake
temperature will continuously
be displayed on the On Screen
Display.

!

NOTE: The heater may emit

a slight, harmless odor when rst
used. This odor is a normal con­dition caused by initial heating of

internal heater parts and will not

occur again.

D & E. Thermostat Controls

Adjusts the temperature set point

to your individual requirements.

Once the desired set temperature
is reached the heater will turn off.
The heater will cycle on and off to

maintain the desired set tem-

perature. The default temperature
setting is 72°F (22°C).

→ Adjusted by pressing the

to decrease the setpoint

and the to increase the
setpoint on the remote.

• The On Screen Display will in­dicate the temperature setpoint
as it is adjusted.

!

NOTE: Holding the button

down, then press on the unit,
will change the temperature from
°C to °F, or vice versa.

Disable Heat

If desired, depending on the sea­son, the heater on the unit can be
disabled. The unit will operate in
the same fashion, with remainder
of the controls.

Pressing the and buttons
on the unit at the same time and

holding for 2 seconds will disable
and enable the heater.

!

NOTE: When the heater has

been disabled and either the

12 www.dimplex.com

Operation

or the is pressed the On

Screen Display will indicate "--".

F. Color Themes

Different presets of ambient light-

ing color combinations contained
in the unit.

→ Changed by repeatedly press-

ing the corresponding button
on the remote or the unit.

• Cycles through the different

preset ambient lighting settings

of the unit, this includes differ­ent combinations of colours of
the top lighting, ame base and
media lighting (if applicable).

!

NOTE: The last theme of the

cycle is a prism where the unit cy­cles through a variety of colours.

Pressing the button stops the

cycling and holds the unit on the
preferred color, indicated by a
solid circle. When the unit is on
prism, and is cycling through the
colours, a rotating circle will be

displayed.

G.

Changes the brightness of the
lights in the unit.

→ Adjusted by repeatedly press-

Brightness

ing the corresponding button
on the remote.

• Indicated by the second

digit on the Floating Display™

changing to show: "H" (high),
and "L" (low).

H. Sleep Timer

The Sleep Timer can be set to
automatically shut off the replace

after a preset time (from 30 min-

utes to 8 hours).

→ To set the timer press the timer

button on the remote, repeat­edly, until the desired time is
displayed.

• The On Screen Display will

display the different times as it

is adjusted. Once the timer has

begun, pressing the button

will display the time remaining

before the unit turns Off.

!

NOTE: The Sleep Timer can

be cancelled at any time by

pressing the button repeat­edly until the sleep timer displays

nothing.

Resetting the Temperature
Cutoff Switch

Should the heater overheat, an
automatic cut out will turn the
heater off and it will not come
back on without being reset. It
can be reset by unplugging the

13

Operation

unit and waiting 5 minutes before

plugging the unit back in.

CAUTION: If you need to con­tinuously reset the heater, unplug
the unit and call technical support
at 1-888-346-7539.

Remote Control Battery Re­placement

To replace the battery:

1. Slide battery cover open on

Maintenance

 WARNING: Disconnect

power before attempting any

maintenance or cleaning to
reduce the risk of re, electric
shock or damage to persons.

Partially Reective Glass

Cleaning

The Partially Reective Glass
is cleaned in the factory during
the assembly operation. During
shipment, installation, handling,
etc., the Partially Reective Glass
may collect dust particles; these
can be removed by dusting lightly
with a clean dry cloth.

To remove ngerprints or other
marks, the Partially Reective
Glass can be cleaned with

the remote control. Correctly
install one 3 Volt (CR2032
[longer life] or CR2025) battery
in the battery holder.

2. Close the battery cover.

Battery must be recycled
or disposed of properly.

Check with your Local
Authority or Retailer for recycling
advice in your area

a damp cloth. The Partially
Reective Glass should be
completely dried with a lint free
cloth to prevent water spots.
To prevent scratching, do not use
abrasive cleaners.

Fireplace Surface Cleaning

Use only a damp cloth to clean
painted surfaces of the replace.
Do not use abrasive cleaners.

Servicing

Except for installation and
cleaning described in this
manual, an authorized service

representative should perform

any other servicing.

14 www.dimplex.com

Warranty

Products to which this limited warranty
applies

This limited warranty applies to the

following models of your newly purchased
Dimplex electric replace DWF3651. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest

Territories or in any of the 50 States of

the USA (and the District of Columbia)
except for Hawaii and Alaska. This limited
warranty applies to the original purchaser
of the product only and is not transferable.

Products excluded from this limited
warranty

Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii,
or Alaska are not covered by this limited
warranty. Products purchased in these
States, provinces, or territories are sold
AS IS without warranty or condition of
any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular

purpose) and the entire risk of as to the

quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire
cost of all necessary servicing or repair.

What this limited warranty covers and for
how long

Products, other than replace surrounds
(mantels) and trims, covered by this

limited warranty have been tested and

inspected prior to shipment and, subject
to the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for a
period of 1 year from the date of the rst
purchase of such products.

The limited 1 year warranty period also
applies to any implied warranties that

may exist under applicable law. Some
jurisdictions do not allow limitations on
how long an implied warranty lasts, so

the above limitation may not apply to the

purchaser.

What this limited warranty does not cover

This limited warranty does not apply to

products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This

limited warranty does further not apply

to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.

What you must do to get service under
this limited warranty

Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888­346-7539), or 1367 Industrial Road,
Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/

model and serial numbers available when

calling. Limited warranty service requires a
proof of purchase of the product.

What Dimplex will do in the event of a
defect?

In the event a product or part covered

by this limited warranty is proven to be

defective in material or workmanship

during the 1 year limited warranty period
you have the following rights:

• Dimplex will in its sole discretion

either repair or replace such defective
product or part without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or

15

Warranty

replacement is not commercially
practicable or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part.

• Limited warranty service will be
performed solely by dealers or service

agents of Dimplex authorized to

provide limited warranty services.

• Dimplex will not be responsible for,
and the limited warranty services shall
not include, any expense incurred for
installation or removal of the product
or part (or any replacement product or

part) or any labour or transportation

costs. Such costs shall be the
purchaser’s responsibility.

What Dimplex and its dealers and service
agents are also not responsible for:

IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN
NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,

COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.

SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.

How State and Provincial law apply

This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.

16 www.dimplex.com

Replacement Parts

Heater Assembly (with Cutout) .........................2203610400RP

Front Glass ....................................... 5902440100RP

Partially Reective Glass ..............................5902420100RP

Power Cord ........................................4100010900RP

Flicker Motor .......................................2000500100RP

Flicker Rod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5901070200RP

Mounting Hardware Kit ...............................9600350100RP

Mounting Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1017130259RP

Display/ Control Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3001430200RP

Switchboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3001520100RP

Relay Board .......................................3001440200RP

AC/DC Adapter .....................................2100250100RP

Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6700520200RP

Thermistor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3001560100RP

Surface Mount Hardware Kit . . . . . . . . . . . . . . . . . . . . . . . . . . .9601410100RP

Acrylic Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1400150100RP

Media LED Set (RGB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9601180100RP

Flame LED Light Assembly (Amber) . . . . . . . . . . . . . . . . . . . . .3001420200RP

Flame LED Light Assembly (RGB) ......................3001570200RP

Dimplex North America Limited

1367 Industrial Road

Cambridge ON
Canada N1R 7G8

© 2015 Dimplex North America Limited

17