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Owner’s Manual
Model
DLGM29
7212240100R02
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use the log grate. For your safety, always
comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com
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Table of Contents
Always use a qualied technician
or service agency to repair
this Log Grate.
!
NOTE: Procedures and
techniques that are considered
important enough to
emphasize.
CAUTION: Procedures and
techniques which, if not
carefully followed, will result in
damage to the equipment.
WARNING: Procedures
and techniques which, if not
carefully followed, will expose
the user to the risk of re,
serious injury, or death.
Welcome & Congratulations ....................3
IMPORTANT INSTRUCTIONS ..................4
Site Selection and Preparation ..................7
Log Grate Assembly ..........................9
Log Grate Installation ........................14
Operation ..................................15
Maintenance ...............................17
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . .20
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Welcome & Congratulations
Thank you and congratulations for choosing to purchase an Log Grate
from Dimplex, the world leader in electric replaces.
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before
starting installation. Failure to follow these instructions may result in a
possible electric shock, re hazard and will void the warranty.
Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and
Serial Number Label of your Log Grate.
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-DIMPLEX (1-888-346-7539)
Monday to Friday 8:00 a.m. to 4:30 p.m. EST
Please have your model number and product serial
number ready. (See above)
Model Number
Serial Number
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When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:
① Read all instructions before
using the Log Grate.
② Always unplug the Log Grate
when not in use.
③ Do not operate any unit with
a damaged cord or plug, or if the
Log Grate has been dropped or
damaged in any manner. Return
unit to authorized service facility
for examination, electrical or
mechanical adjustment, or repair.
④ Do not use outdoors.
⑤ The Log Grate is not intended
for use in bathrooms, laundry
areas and similar indoor
locations. Never locate unit where
it may fall into a bathtub or other
water container.
⑥ Do not run the cord under
carpeting. Do not cover cord with
throw rugs, runners, or the like.
Arrange cord away from trafc
area and where it will not be
tripped over.
⑦ To disconnect the unit, turn the
controls off, then remove the plug
IMPORTANT INSTRUCTIONS
from the outlet.
⑧ Do not block air intake or
exhaust in any manner.
⑨ Do not use on soft surfaces,
like a bed.
⑩ Do not modify the Log Grate.
Use it only as described in
this manual. Any other use
not recommended by the
manufacturer may cause re,
electric shock or injury to persons.
⑪ Do not burn wood or other
materials in the Log Grate.
⑫ Always use a certied
electrician should new circuits or
outlets be required.
⑬ Always use properly grounded,
fused and polarized outlets.
⑭ Disconnect the power supply
before performing any cleaning,
maintenance or relocation of the
unit.
⑮ When transporting or storing
the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.
⑯ The Log Grate must not be
located directly below a socket
outlet.
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SAVE THESE INSTRUCTIONS
⑰ The Log Grate must be
positioned so that the plug is
accessible.
WARNING: Remote control
contains small batteries.
Keep away from children. If
swallowed, seek medical attention
immediately.
WARNING: Do not install
battery backwards, charge, put
in re or mix with used or other
battery types - may explode or
leak causing injury.
!
NOTE: Changes or
modications not expressly
approved by the party responsible
for compliance could void
user's authority to operate the
equipment.
IMPORTANT INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICEABLE PARTS INSIDE
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CAUTION: This equipment has
been tested and found to comply with
the limits for Class B digital device,
pursuant to part 15 of the FCC
Rules. These limits are designed to
provide reasonable protection against
harmful interference in a residential
installation. This equipment
generates, uses and can radiate
radio frequency energy and, if not
installed and used in accordance with
the instructions, may cause harmful
interference to radio or television
reception, which can be determined
by turning the equipment off and
on, the user is encouraged to try to
correct the interference by one or
more of the following measures:
Reorient or relocate the receiving •
antenna.
Increase the separation between •
the equipment and the receiver.
Connect the equipment into an •
outlet on a circuit different from
that to which the receiver is
connected.
Consult the dealer or an •
experienced radio/TV technician
for help.
Operation is subject to the following
two conditions: (1) this device may
not cause interference and (2) this
device must accept any interference,
including interference that may cause
undesired operation of the device.
IMPORTANT INSTRUCTIONS
WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk
of re, electric shock or injury to
persons.
Construction and electrical
outlet wiring must comply with
local building codes and other
applicable regulations to reduce
the risk of re, electric shock and
injury to persons.
Do not attempt to wire your own
new outlets or circuits. To reduce
the risk of re, electric shock or
injury to persons, always use a
licensed electrician.
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Site Selection and Preparation
This section provides instructions
for selecting a location and
preparing the site to install the
Log Grate.
Select a suitable location 1.
that ensures the Log Grate is
sitting on a hard level surface
for optimum ame effect.
Allow for approximately 2" 2.
(5.1cm) of clearance behind
the unit (from the frame to
the back of mantel) and 7"
(17.8cm) directly above the
back log to allow for removal
of the Rell Container.
Carefully unpack all of the 3.
components from the box.
1
3
2
4
5
6
7
CAUTION: Handle logs carefully,
they are fragile and can easily crack
or break, if dropped.
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Site Selection and Preparation
Figure 1
Transducer
Wire Slots
Emitter
Unpack the transducer 4.
(contained within the water
reservoir) which has been
wrapped to protect it during
shipping. See Figure 1.
To access the transducer:
Remove top cover by turning •
the retaining tabs on both
ends of the water reservoir.
Remove any packing •
material.
Install transducer so that it •
is sitting level in the circular
holding area in the Reservoir.
Retaining
Tabs
Removable Rell
Container
Water
Reservoir
Orient transducer wire so that •
it does not sit directly above
the Emitter and the wire
passes through the slot in the
side of the tank.
Reinstall the top cover and •
ensure both retaining tabs
have been turned so that
they are pointing inwards.
!
NOTE: Completely assemble
the unit before lling with water.
Top Cover
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Log Grate Assembly
1
2
CAUTION: Handle logs
carefully, they are fragile and
can easily crack or break, if
dropped.
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Hook and
Loop Pads
Wire Connectors
3
Log Grate Assembly
Each log is a separate component
that needs to be placed on the
grate. Position each log so that
the hook and loop pad on the
backside of the log lines up with
the corresponding hook and loop
pad on the log grate. These pads
assist with securing the logs to
the grate.
!
NOTE: Each of these logs
are hand made, and as such, the
hook and loop pads on the logs
and grate may not align perfectly,
therefore, we have included
additional pads should you need
to re-position them.
Each of the logs contain LED
lights to create a ickering effect.
During assembly, each log
requires the electrical connectors
on the log and grate to be
connected as they are being
placed. In some cases, these
wires can have tie wraps added to
prevent the wires from being seen
after nal assembly, not included.
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1
Log Grate Assembly
4
5
2
6
3
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7
Log Grate Assembly
8
4
5
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Log Grate Assembly
CAUTION: Ensure
that the logs are placed
so that they are not
blocking the ame effect
outlet.
9
6
10
7
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Log Grate Installation
Fill and install the Rell 1.
Container.
CAUTION: It is strongly
recommended that Distilled water
or softened water be used in
the unit to prevent scaling of the
components.
!
NOTE: During initial
installation, the Rell Container
should be relled after the
Reservoir has lled to ensure the
maximum operating time.
Make sure the On/Off switch 2.
is switched to Off (refer to
Operating Instruction section).
Assemble power adapter. 3.
(Figure 2) Plug the power
adapter into the front of the
unit, then plug the unit into a
15 Amp/ 120 volt outlet.
WARNING: Only use Dimplex
approved 24V DC power supply,
min. 2.7A.
The addition of a mesh spark
screen in front of the Log Grate
and Fireplace tools can be used
to complete the look of your
hearth. (Not Included)
!
NOTE: If you need to move
the unit ensure that all of the
components that contain water
have been emptied before
relocating. See Maintenance
Instructions for disassembly.
Figure 2
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Operation
The manual controls for the Log
Grate are located in the front right
side. (Figure 3)
A. On/Off Switch
Supplies power to the Log Grate.
B. Momentary Button
Pressing this button toggles
between Logs; Logs and Flame
Effect; and Off.
Remote Control
The unit is supplied with a radio
frequency remote control. This
remote control has a range of
approximately 50' (15.25m).
It does not have to be pointed
at the replace and can pass
through most obstacles (including
walls). It is supplied with one of
243 independent frequencies to
prevent interference with other
units. The frequency designation
is indicated on the back of the
remote control.
!
NOTE: Before attempting any
operation with the remote control,
pull the plastic insulator strip out
from between the remote casing
and battery cover (Figure 4).
Remote Control Initialization/
Reprogramming
Follow these steps for remote
control initialization and if
required, re-initialization:
Unplug power adapter from 1.
unit.
Wait a minimum of ve (5) 2.
Figure 3
B
A
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Operation
Battery Cover
Figure 4
On
Button
Off
Button
Insulator
Strip
seconds and then plug power
adapter back into unit.
Within 10 seconds of re-3.
acquiring power, press the
ON button located on the
remote control. (Figure 4)
This will synchronize the remote
control and receiver.
Remote Control Usage
Pressing the On button, on the
remote control, switches between
the two levels:
Level 1: The logs and lights are
turned on.
Level 2: The logs and lights
remain on and the ame effect
is activated.
The replace can be turned off
at any point by pressing the Off
button on the remote control.
!
NOTE: Once the mist has
been activated, the unit will have
to be turned Off, using either the
momentary button, on the unit,
or the Off button on the remote
control, then back on to return
to Level 1 - Logs and Light only
operation.
Battery Replacement
To replace the battery:
Slide battery cover open on 1.
the remote control (Figure 4).
Install one (1) 12-Volt (A23) 2.
battery in the battery holder.
Close the battery cover. 3.
Battery must be recycled
or disposed of properly.
Check with your Local
Authority or Retailer for recycling
advice in your area.
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WARNING: Disconnect power
before attempting any maintenance or cleaning to reduce
the risk of re, electric shock
or damage to persons.
Log Grate Surface Cleaning
Use a warm damp cloth only to
clean surfaces of the Log Grate.
Do not use abrasive cleaners.
Water Reservoir
!
NOTE: There is no need to
remove any of the logs or move
the unit to access the water
storage system. However if
you decide to move the unit to
perform cleaning ensure that the
logs are stable before moving.
The water storage system is located behind the back log. It can
easily be removed by lifting each
of the components directly up.
(Figure 5)
!
NOTE: There are tabs, on
each end, that need to be turned
to release the components.
CAUTION: It is strongly
recommended that Distilled water
or softened water be used in
the unit to prevent scaling of the
components.
If you do not intend on using
the unit for longer than 2 weeks,
Maintenance
empty and drain the unit of water,
and dry all of the water containing
components.
It is recommended that all of the
water containing components are
cleaned with soap and water on
a biweekly basis. A small brush
has been included to assist in
cleaning difcult items/areas, i.e.
the transducer.
CAUTION: Do not put plastic
components in the dishwasher.
!
NOTE: If you need to move
the unit ensure that all of the
components that contain water
have been emptied before
relocating.
Figure 5
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ONE YEAR LIMITED WARRANTY
Products to which this limited warranty
applies
This limited warranty applies to your
newly purchased Dimplex Log Grate. This
limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the
USA (and the District of Columbia) except
for Hawaii and Alaska. This limited warranty applies to the original purchaser of
the product only and is not transferable.
Products excluded from this limited warranty
Products purchased in Yukon Territory,
Nunavut, Northwest Territories, Hawaii,
or Alaska are not covered by this limited
warranty. Products purchased in these
States, provinces, or territories are sold
AS IS without warranty or condition of
any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular
purpose) and the entire risk of as to the
quality and performance of the products is
with the purchaser, and in the event of a
defect the purchaser assumes the entire
cost of all necessary servicing or repair.
What this limited warranty covers and for
how long
Products covered by this limited warranty
have been tested and inspected prior to
shipment and, subject to the provisions
of this warranty, Dimplex warrants such
products to be free from defects in material and workmanship for a period of 12
months from the date of the rst purchase
of such product.
The limited 12 month warranty period also
applies to any implied warranties that may
exist under applicable law. Some jurisdictions do not allow limitations on how long
an implied warranty lasts, so the above
limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under
this limited warranty
Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-
7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please
have proof of purchase, catalogue/model
and serial numbers available when calling.
Limited warranty service requires a proof
of purchase of the product.
What Dimplex will do in the event of a
defect
In the event a product or part covered by
this limited warranty is proven to be defective in material or workmanship during the
12 month limited warranty period you have
the following rights:
Dimplex will in its sole discretion •
either repair or replace such defective product or part without charge. If
Dimplex is unable to repair or replace
such product or part, or if repair or
replacement is not commercially
practicable or cannot be timely made,
Warranty
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Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part.
Limited warranty service will be per-•
formed solely by dealers or service
agents of Dimplex authorized to
provide limited warranty services.
The purchaser is responsible for •
removal and transportation of such
product or part (and any repaired
or replacement product or part) to
and from the authorized dealer's or
service agent's place of business.
This limited warranty does not entitle •
the purchaser to on-site or in-home
services. On-site or in-home services
may be performed at the purchaser's
specic request and expense at
Dimplex’s then-current rates for such
services.
Dimplex will not be responsible for, •
and the limited warranty services
shall not include, any expense
incurred for installation or removal of
the product or part (or any replacement product or part) or any labour or
transportation costs. Such costs shall
be the purchaser’s responsibility.
What Dimplex and its dealers and service
agents are also not responsible for:
IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER
BASIS, FOR ANY INDIRECT, SPECIAL,
PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST,
OR DAMAGE ARISING OUT OF OR
IN CONNECTION WITH THE SALE,
MAINTENANCE, USE, OR INABILITY TO
USE THE PRODUCT, EVEN IF DIMPLEX
OR ITS DIRECTORS, OFFICERS, OR
AGENTS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH
LOSSES, COSTS, OR DAMAGES ARE
FORESEEABLE. IN NO EVENT WILL
DIMPLEX, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR
ANY DIRECT LOSSES, COSTS, OR
DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.
How State and Provincial law apply
This limited warranty gives you specic
legal rights, and you may also have other
rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale
of Goods shall not apply to this limited
warranty or the sale of products covered
by this limited warranty.
Warranty
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Replacement Parts
Power Adapter Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2100220100RP
Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3000370500RP
Remote Control Receiver & Housing. . . . . . . . . . . . . . . . . . . . . 3001110100RP
Log Grate with Wire Harness Set . . . . . . . . . . . . . . . . . . . . . . . 6908540159RP
Log Set Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9600510100RP
Ember Bed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0441000300RP
Back Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0440740300RP
Metal Light Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1025340159RP
Light Shield Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0441260100RP
Heating Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9600520100RP
LED Light Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3001100200RP
Removable Rell Container with Cap . . . . . . . . . . . . . . . . . . . . 0441440100RP
Cap for Rell Container . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0441440300RP
Top Cover Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9600530100RP
Water Reservoir (Sump) ..............................0441380100RP
Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5300300100RP
Fan Housing Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9600540100RP
Fan Filter ..........................................8600300100RP
Transducer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3800040100RP
© 2012 Dimplex North America Limited
Dimplex North America Limited
1367 Industrial Road
Cambridge ON
Canada N1R 7G8
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