Dimplex DWF1215, DF1136, DF1135 Troubleshooting Manual

TROUBLESHOOTING GUIDE - DWF1215, DF1135, DF1136

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse
blows when unit is turned on

Unit turns on or off by itself Remote control has a similar frequen-

Lights dim in room while the
unit is on

Power cord gets warm Normal Operation The power cord may get slightly warm to the

Appearance

Fireplace does not turn on in
Manual Mode

Fireplace does not turn on in
Remote Mode

Flame Frozen Loose wiring Check wiring connections

Flame not bright or ame not

visible

Log set dim, not glowing Defective LED Log Driver Board Replace LED Log Driver Board

Flame Shudder Defective icker motor Replace icker motor

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current

rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.

Replace Remote Control. Initialize to Remote

cy to other remotes in the area.

Radio frequency disturbance from
outside sources.

Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to

Unit is drawing close to circuit current
rating

Defective power cord Replace power cord if cord gets hot to the touch.

Improper operation Refer to Operation Section

No incoming power from the electrical
wall socket

Defective On/Off Switch Replace On/Off Switch

Defective Switchboard Replace Switchboard

Defective Remote Control Receiver Replace Remote Control Receiver. Initialize with

Improper operation Refer to Operation Section

Remote control not initialized to re­place

Loose wiring Check wiring connections

Remote Control not working Install new battery into the Remote Control. Re-

Defective Switchboard Replace Switchboard

Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to

Defective icker motor Replace icker motor

Loose wiring Check wiring connections

Defective LED light strip(s) Replace LED light strip(s)

Control Receiver.

Replace Remote Control and Remote Control
Receiver where necessary. Initialize Remote
Control and Receiver

Remote Control.

Move the unit to another outlet or install unit on a
dedicated 15 amp circuit

touch when the heater is on

Check Fuse/Breaker Panel

Remote Control.

Initialize the remote control

initialize remote control where necessary

Replace Remote Control Receiver where nec­essary. Initialize Remote Control Receiver to
Remote Control.

Remote Control

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning Off Improper operation Refer to Operation Section

Defective Remote Control Receiver Replace Remote Control Receiver. Initialize to

Remote Control.

Heater is not turning On Improper operation Refer to Operation Section

Loose wiring Check wiring connections

Defective heater assembly Replace heater assembly

Heater is turning off after a
couple of minutes of operation

Heater emits an odor Normal Operation Normal operation is when the heater emits an

Heater fan turns on but heater
lacks heat

Heating element is glowing red Normal Operation Small glowing sections of the element are con-

Heater fan runs continuously Loose wiring Trace wiring in unit

Noise

Excessive noise with the heater onDirty heater assembly Ensure that exterior intake louvers and rebox

Grinding or excessive noise
with the heater off

Build up of dirt/dust in heater assem­bly

Defective Heater Assembly Replace Heater Assembly

Defective heater assembly Replace heater assembly

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective heater assembly Replace heater assembly

Defective heater assembly If larger glowing sections are causing the heater

Defective heater assembly Replace heater assembly

Defective heater assembly Replace heater assembly

Flicker rod hitting or rubbing against
internal components

Defective icker motor Replace icker motor

Ensure that exterior intake louvers and rebox

cavity are free of dirt/dust.

odor for a brief period after the heater is initially
turned on. The heater is burning off any dust ac­cumulated during manufacturing or operation.

sidered normal.

to trip the thermal cutout, unplug unit, discon­tinue use and replace heater assembly.

cavity are free of dirt/dust.

Ensure rod is straight and mounted properly
in the bracket, spinning freely away from other
components. Replace if necessary.

!

NOTE: For any additional operational, servicing, replacement instructions or replacement

parts please see the associated Service Manual.

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