Page 1
SETUP GUIDE
CapTel® 2400iBT
305-020651 8/16
Page 2
Important Note
As you set up your new CapTel phone, be sure to follow the directions on
the display screen for registering your phone. Per a recent ruling by the
Federal Communications Commission (FCC), the Captions feature cannot
be activated until your phone is registered.
This requirement is part of the FCC’s eff ort to ensure the captioning service
is used as intended by people who truly need the service.
For more information about FCC requirements, please visit www.CapTel.com
CapTel is the latest innovation from
Ultratec, Inc.
450 Science Drive
Madison, WI 53711
(888) 269-7477 V/TTY
(866) 670-9134 (Spanish CapTel Customer Service)
Email: CapTel@CapTel.com • Fax: (608) 204-6167 • Online: www.CapTel.com
©2013-2016 Ultratec, Inc. All rights reserved.
Ultratec and CapTel are registered trademarks of Ultratec, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by
the Bluetooth SIG, Inc. and any use of such marks by Ultratec is under license.
Other trademarks and trade names are those of their respective owners.
Page 3
About Your New
CapTel 2400iBT
Your new CapTel 2400iBT is like any other telephone in many ways:
it connects to a telephone line, you talk and listen to your callers, and
you place/answer calls the same way you use any other telephone.
Your new CapTel 2400iBT is also diff erent than a traditional telephone
in some important ways.
In order to show captions, your CapTel 2400iBT connects to the
Internet the same way you connect a computer to the Internet.
The Internet connection links to a free Captioning Service, where a
specially-trained operator transcribes everything your caller says into
captions. The captions are sent back over the Internet connection to
your CapTel 2400iBT phone, for you to read in the display.
Because the CapTel 2400iBT relies on the Internet to provide captions,
setting up the phone takes a few extra steps to make sure it is
connected to the Internet properly.
Customer Service: 888-269-7477 ABOUT 1
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Where to Get Help
Help is available 24 hours a day, 7 days a week (excluding major holidays).
Please contact:
Toll-Free Installation Help Line: 888-269-7477
Email: CapTel@CapTel.com • Fax: (608) 204-6167
Online Help: www.captel.com/customer-service.php
If someone else installed your home computer or your Internet connection,
you may want to consult with that person as you set up the CapTel 2400iBT.
Important Information when Calling for Help
The following information may help CapTel Customer Service troubleshoot
your problem. If possible, please have this information handy when you
call for help:
My Telephone Number
My CapTel 2400iBT Electronic Serial Number (ESN)
(located underneath your CapTel phone)
My Internet Service Provider
My Telephone Service Provider
If using WiFi: Name of your WiFi Network
WiFi Password (also sometimes called “Pass Phrase” or “Network Key”)
2 WHERE TO GET HELP Customer Service: 888-269-7477
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TABLE OF CONTENTS
What is in the Box? ...................................................................................... 3
Overview of CapTel 2400iBT ................................................................... 4
Setting up Your CapTel 2400iBT ............................................................ 7
Requirements ............................................................................................... 7
Step 1: Select a location ............................................................................ 7
Step 2: Plug in the power adapter ........................................................ 8
Step 3: Select language ............................................................................ 8
Step 4: Telephone line ............................................................................... 9
Step 5: Network connection .................................................................11
Step 6: Time and Date .............................................................................15
Step 7: Software .........................................................................................16
Registration Terms and Conditions ...................................................17
Using a Headset/Neckloop (Optional) .............................................23
Connecting a Headset/Neckloop with Audio Jack ....................... 23
Connecting a Bluetooth® Headset/Neckloop .................................24
What is in the Box?
Your CapTel 2400iBT includes the following parts:
• CapTel 2400iBT Phone
• Telephone Cord
• Power Adapter –
to plug into a
wall outlet
Important! Use only the power
adapter that came in the box with
your CapTel 2400iBT
Customer Service: 888-269-7477 WHAT IS IN THE BOX? 3
• Ethernet Cable –
to connect to
Internet service
(not necessary for
WiFi installations)
• CapTel Setup
Guide and CapTel
User Manual
Page 6
Overview of CapTel 2400iBT Phone
Shows captions, Caller ID, Answering Machine messages,
1
2
3
Please see the descriptions that correspond with the
matching numbers to help explain what each feature is.
1
Touch Screen Display
Shows captions, Caller ID, Answering Machine messages,
Contacts, and more. To select an item, touch it on the display.
4 OVERVIEW Customer Service: 888-269-7477
4
5
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2
Volume Button
Lets you adjust the volume to a comfortable level, up to a 40dB gain
VOL
from min/max. To increase the volume, press on the VOL button.
Press on the VOL button to decrease the volume. The indicator
lights next to the volume bar show the volume setting. The
volume returns to a mid-range setting every time you hang up
the handset.
The maximum volume setting on captioned calls is very loud.
People who do not need ampli cation should not use the phone
at the highest volume level.
3
CUSTOMER SERVICE Button
Press the CUSTOMER SERVICE button to automatically dial the
CapTel help line. Our helpful Customer Service team is happy to
help you set up and use your CapTel 2400iBT phone – we’re only
a button push away.
Help is available 24 hours a day, 7 days a week (closed on major holidays).
Help materials are also available online at www.CapTel.com
NOTE WARNING
4
HOME Button
HOME
Press the HOME button at any time to return to the main menu screen.
If you are ever “lost” in the menu system, press the HOME button
to return to the main screen.
5
CAPTIONS
CAPTIONS Button
When the CAPTIONS button is on (blue light around button is lit)
you will see word-for-word captions of everything the other party
says. Press the CAPTIONS button at any time during a call to turn
captions on or off .
Customer Service: 888-269-7477 OVERVIEW 5
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Back view of CapTel 2400iBT
1
1
Telephone Jack
2
3
4
Plug the telephone cord (provided) in here (RJ11 jack). Telephone cord can
be for most types of telephone service, including: analog, VOIP, ber optic,
digital cable service, or analog with DSL service. CapTel does NOT work
with PBX systems unless an analog port is available.
2
Ethernet Jack
Plug the Ethernet cable (provided) here to connect to your Internet service.
If you connect to the Internet using a WiFi network, you do not need to
plug in the Ethernet cable.
3
LNK/ACT – Status Light
Lets you know if your Ethernet cable is connected to the Internet and
whether activity is on the line. NOTE: the LNK/ACT indicator does not light
up when connected via WiFi.
4
Power Jack
Plug the AC power adapter here. Use only the AC power adapter that came
with your CapTel 2400iBT phone. Any other adapter may damage the phone.
6 OVERVIEW Customer Service: 888-269-7477
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Setting up Your CapTel 2400iBT
For complete instructions, please see the Setup Guide.
Requirements
1. High-speed Internet access. Your CapTel 2400iBT can connect to your
Internet service either with an Ethernet cable or through a wireless (WiFi)
network. Depending on your Internet setup, a router may also be
required to allow you to connect more than one device to your
Internet service.
2. Telephone Service. Can be analog line, DSL with lter, VOIP, ber optic,
or Digital Cable phone service. CapTel does NOT work with digital Private
Branch Exchange (PBX) systems found in some offi ce environments,
residential facilities, and hotels – unless an analog port is available.
3. Standard electrical power (AC adapter plugs into standard wall outlet).
Step 1: Select a Location
Set up the CapTel 2400iBT in a place where:
• A high-speed Internet (Ethernet) jack or your wireless router is
located nearby.
• A telephone jack is located nearby (can be analog line, DSL with
lter, VOIP, ber optic, or Digital Cable phone service).
• There is an electrical outlet nearby.
• The surface it will be set on is stable and secure.
• The area is protected from excessive heat or humidity.
The outlets for power, the phone line, and the Ethernet connection should all
be located nearby, as each cord needs to plug into your CapTel 2400iBT.
If your Internet access is located in a di erent room than where you plan
NOTE
to use the CapTel 2400iBT, a WiFi setup is recommended.
Customer Service: 888-269-7477 SETTING UP 7
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Step 2: Plug in the Power Adapter
1. Plug the power cord into the jack labeled “Power” on the back of the
CapTel 2400iBT phone.
2. Plug the power adapter into a wall outlet or power strip. The display
screen and Volume indicator lights will light up to let you know the
power is connected.
WARNING:
Power Cord
Be sure to use only the
power adapter that
came with your CapTel
2400iBT. Using any other
Telephone
Ethernet
LNK/ACT
Power
power adapter may
damage your phone.
Back of CapTel 2400iBT
Power
Outlet
After a moment, the Initial Setup screen will appear. Follow the instructions
on the display screen.
To choose an option, touch the icon on the screen and then touch
TIP
(next).
Step 3: Select Language
Initial Setup
language
telephone line
select language
network connection
time and date
software
terms and conditions
english espanol
touch ag icon to select language
next
1. Touch (English) or (Espanol) for the language you want.
2. Touch
8 SETTING UP Customer Service: 888-269-7477
(next) to continue.
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Step 4: Telephone Line
language
Initial Setup
language
no phone line detected
connect phone line
telephone line
network connection
time and date
software
terms and conditions
press cancel to ignore
or
cancel
1. Plug your telephone line into the back of the CapTel phone.
2. Plug the other end of the line into your telephone wall jack.
Power CordTelephone Line
LNK/ACT
Telephone
Ethernet
Power
Back of CapTel 2400iBTTelephone
Wall Outlet
Power
Outlet
Telephone service can be analog, VOIP, ber optic, digital cable phone
service, or analog with DSL lter. CapTel does not work with digital PBX
NOTE
o ce phone systems unless an analog port is available.
Customer Service: 888-269-7477 SETTING UP 9
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no
cancel
Initial Setup
language
language
telephone line
network connection
time and date
software
terms and conditions
Enter Dialing Prex
1
2 3
4
5 6
7
8 9
0 #
*
Enter a dialing prex, touch save to save the dialing prex
or cancel to exit without changing the dialing prex
cancel
Pause
2 sec pause
save
3. Do you need a dialing pre x?
Some offi ce environments require you to dial a number in order to get an
outside line. For example, you may need to dial a 9 or another number
sequence to get an outside line. CapTel 2400iBT lets you add the dialing
pre x here, and will dial it for you automatically each time you place a call.
If you do not need a dialing pre x, touch
no
(no).
If you are unsure whether your o ce requires a dialing pre x to get an
outside line, you probably do NOT need to enter one.
NOTE
yes
If you want to enter a dialing pre x, touch
(yes).
Use the on-screen dial pad to enter the dialing pre x. To include a two
second pause, touch
When you are satis ed, touch
Pause
(Pause).
save
(Save)
If you would like to exit without changing the dialing pre x,
touch
10 SETTING UP Customer Service: 888-269-7477
cancel
(Cancel).
Page 13
Step 5: Network Connection
language
telephone line
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
setup network
plug in ethernet cable
or press button below for wi
Use WiFi Network
For Wired Connections:
1. Plug the Ethernet cable that came with your phone into the jack on the
back of the CapTel phone labeled “Ethernet”.
2. Plug the other end of the Ethernet cable into the jack you use to access
your Internet service. Depending on how your Internet service is set up,
you could be plugging into an available Ethernet jack on any of the
following:
• On a digital cable modem
• On a DSL modem
• On a router in your home
• In an Ethernet wall outlet
Use the examples on the following page to match your setting with the
correct installation method.
Customer Service: 888-269-7477 SETTING UP 11
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All outlets located together (Wired Setup)
Example 1: All of the connection outlets (telephone, Internet, and power) are
available in the same room that you are planning to use the CapTel 2400iBT.
Ethernet Cable
DSL or Digital
Cable Modem
Telephone Line
Telephone
Wall Outlet
LNK/ACT
Telephone
Ethernet
Back of CapTel 2400iBT
Power Cord
Power
Power
Outlet
Example 2: If there is not an available Ethernet jack in your DSL or cable
modem, you will need a router or switch that lets you connect more than
one device to the Internet. Contact your Internet Service Provider to learn
what router or switch will work with your modem. The router should
support DHCP. Connect the router to your DSL/cable modem. Then connect
the CapTel 2400iBT to the router or switch using the Ethernet cable.
DSL or Digital
Cable Modem
Ethernet Cable
Router
Telephone Line
Telephone
Wall Outlet
LNK/ACT
Telephone
Ethernet
Back of CapTel 2400iBT
Power Cord
Power
Power
Outlet
12 SETTING UP Customer Service: 888-269-7477
Page 15
For Wireless (WiFi) Connections:
language
telephone line
If you have a wireless (WiFi) network in your home or offi ce, your CapTel
phone can connect to the Internet using the WiFi network. You do not
need to plug in an Ethernet cable.
To set up your CapTel for WiFi use, you will need to know the name of your
wireless network as well as any passwords that are needed to access the
network. The way you access your WiFi network with CapTel will be very
similar to how you access the network from a computer or mobile device.
If someone helped install the wireless network for you, it may be helpful to
consult with that person as you set up your CapTel phone.
NOTENOTE
1. Touch
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
Use WiFi Network
(Use WiFi Network) on the display screen. CapTel scans
setup network
plug in ethernet cable
or press button below for wi
Use WiFi Network
for wireless networks within range of your phone.
2. The display lists any WiFi networks detected, in order of strongest signal
strength to the weakest signal strength.
CapTel may detect wireless networks in your location that you do not
recognize – such as a wireless network from a neighbor or nearby o ce.
Be sure to select the name that matches your own network.
Customer Service: 888-269-7477 SETTING UP 13
Page 16
Joined Available Networks Signal Saved Security Chan
2WIRE269
My Home Network
SSID for Network 3
Charlie’s Home Network
Corner Cafe Network
Connect Enter Manually View Saved Refresh
Network Settings
3.
Touch the name of the network that you want to use.
Then touch
Connect
(Connect).
WPA
WPA-2
WPA
WPA
WPA
09
11
06
01
11
Back
If you do not see the network you want to use:
• Try moving your CapTel phone to an area closer to your wireless
router. Then, touch
Refresh
(Refresh). CapTel will re-scan for
available networks.
• Touch
Enter Manually
(Enter Manually). CapTel will ask you to enter
information about your wireless network, then it will try to connect.
4. Enter WiFi Password: On the display, use the onscreen keyboard to
enter the password for your WiFi network.
Enter WiFi Password
SSID Name: 2WIRE269
Password:
Q
W E
A
Z
S D
X
Numbers
R
T Y
F
V
C
G H
B
U
N
Space
Remember to use the (shift) key for capital letters when needed. Passwords
TIP
are case-sensitive. To enter special characters, touch
14 SETTING UP Customer Service: 888-269-7477
O
I
J
M
P
L
K
.
,
cancel
@
save
Numbers
(Numbers).
Page 17
When you are done, review your password carefully. If it does not exactly
save
language
telephone line
network connection
language
telephone line
network connection
match the password for your network, CapTel will not be able to connect.
Use the
key to correct any errors.
When you are satis ed the password is correct, touch
(save).
Step 6: Time and Date
Touch the Time Zone on the display screen that you live in. Touch (next)
to continue.
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
Initial Setup
language
telephone line
select time zone
Use DST?
next
set time and date
touch white box to adjust time and date
hours minutes am/pm
10 44
am
network connection
month day year
time and date
software
terms and conditions
May
2016
2
next
Your CapTel phone will ll in the date and time based on the time zone
you indicated. If you need to adjust the time and date, touch the eld on
the display screen that you want to change. Use
(arrows) on the
display screen to scroll to the correct number. Then touch the next eld
that you want to change.
When the date and time are set, touch
Customer Service: 888-269-7477 SETTING UP 15
(next) to continue.
Page 18
Step 7: Software
language
telephone line
network connection
time and date
Your new phone checks to make sure that you have the most current software
available. If needed, CapTel will automatically download the most recent
software version. Please be patient, the download may take a few moments.
Watch the progress on the CapTel display screen to know the status.
Initial Setup
language
telephone line
network connection
time and date
software
terms and conditions
updating software
downloading new software
100%
conf iguring internal memory
15 %
installing new software
0 %
** do not remove power **
Do not interrupt the power supply during a software installation. It may
damage your CapTel phone.
NOTE
Once the software download is complete, your CapTel phone will re-boot
as part of the update process. It will automatically run through the setup
steps again.
Once the update process is completed, you will be able to continue with setup.
16 SETTING UP Customer Service: 888-269-7477
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Registration Terms and Conditions
The very rst time you set up CapTel, you may be asked to review and accept
the Registration Terms and Conditions on the CapTel display screen. The Terms
and Conditions are set by the Federal Communications Commission (FCC)
which oversees the funding for IP-based Captioned Telephone service.
If your phone display shows diff erent instructions than the directions
listed below, please follow the instructions on your phone’s display screen.
Per FCC requirements, the Captions feature on your phone cannot be
activated until you accept the Registration Terms and Conditions. If you
need assistance, press the blue CUSTOMER SERVICE button for help.
NOTE
Details about the FCC requirements can be found at www.CapTel.com
Welcome to CapTel Registration
Per FCC requirements, the Captions feature on your CapTel phone cannot be
activated until the phone is registered.
There are three easy ways to register your phone.
1. Touch the “Register Now” button below.
2. Register online at www.captel.com/register
3. Contact Customer Service – press the blue button
Register Now Register Later
1. Touch
Register Now
(Register Now) to begin.
Register Your CapTel Phone
<touch to enter rst name> <touch to enter lastname>
<touch to enter address 1> <suite / apt>
<touch to enter city> state <enter zip code>
<touch to enter email address> <enter telephone number>
Q
W E
A
S D
Z
X
Numbers
R
T Y
F
V
C
G H
B
U
N
Space
O
I
J
M
P
L
K
.
,
@
Save
Back
2. On the display, touch the eld for rst name.
Customer Service: 888-269-7477 REGISTRATION 17
Page 20
3. Use the onscreen keyboard to enter your rst name. Use (shift) to
save
enter capital letters.
4. Touch the eld for last name, then enter your last name using the
onscreen keyboard.
5. Continue until all elds are entered.
6. When you are nished, review the display to make sure you have
everything entered correctly.
7. When you are ready, touch
(save).
Per FCC requirements, registration information must be about the person
who uses CapTel. If someone sets the CapTel phone up on your behalf,
NOTENOTE
please make sure they use your contact information and not their own.
8. The display asks you to enter your birth date and the last four digits of
your social security number.
Please enter the additional elds below:
Birthday
Last 4 of SSN
5/16/1955
1888
1
2 3
4
5 6
7
8 9
0– /
Save
Back
Why does FCC require this information? The FCC works to protect the
captioning service from potential misuse by people who may not need
captioning assistance. Your personal registration information con rms that
you are a registered individual. All information provided is treated, by law,
as con dential.
18 REGISTRATION Customer Service: 888-269-7477
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The display asks you to con rm your registration contact information.
save
Registration Terms & Conditions
This CapTel phone is registered to:
Matt Smith
123 Main
Janesville, WI 53546
(608) 555-4321
Is this correct?
Yes No
9. Check that the name and address listed on the display is correct.
If correct, touch
Yes
(Yes) on the display.
If it is incorrect, touch
No
(No). The display lets you re-enter
your contact information and make corrections as needed. When it is
correct, touch
(save).
Next, the display asks you to con rm that you have a hearing loss that
makes it diffi cult for you to hear over the phone so you need the
captioning service.
Customer Service: 888-269-7477 REGISTRATION 19
Page 22
The FCC wants to verify that anyone who uses the free Captioning Service
really has hearing loss. It is the FCC’s way of protecting the service from
misuse by people who do not need captions.
Registration Terms and Conditions
Under penalty of perjury I agree that:
I have a hearing loss that necessitates use of captioned
telephone service.
Yes No
10. If you agree with the statement, touch
If you disagree, touch
No
(No).
Yes
(Yes).
The screen checks to make sure that you understand that an operator
(communications assistant) is captioning what your callers say. The phone
does not convert the caller’s words into captions on its own. The FCC wants
to make sure you are aware there is a live communications assistant involved.
Registration Terms and Conditions
I understand that the captioning on captioned
telephone service is provided by a live communications
assistant who listens to the other party on the line and
provides the text on the captioned telephone.
Yes No
11. If you agree with the statement, touch
Yes
(Yes).
20 REGISTRATION Customer Service: 888-269-7477
Page 23
CapTel users do not have to pay for the cost of using the captioning
service, it is provided free to people with hearing loss through a fund
monitored by the FCC. The FCC wants to make sure that CapTel users
understand that – even though there is no cost to you – the federal
program pays for use of the service.
Registration Terms and Conditions
I understand that the cost of captioning each Internet
Protocol captioned telephone call is funded through a
federal program.
Yes No
12. If you agree with the statement, touch
Yes
(Yes).
Per FCC regulations, only people who are registered may use the CapTel
phone when the captions feature is turned on. Others may use your phone
as long as the CAPTIONS button is turned off . The display asks that you
don’t allow people who are not registered to use your CapTel phone when
the captions feature is on.
Registration Terms and Conditions
I will not permit, to the best of my ability, persons who
have not registered to use Internet Protocol captioned
telephone service to make captioned telephone calls on
my registered IP captioned telephone service or device.
Yes No
13. If you agree with the statement, touch
Yes
(Yes).
Customer Service: 888-269-7477 REGISTRATION 21
Page 24
Congratulations! Your phone is registered and the Captions feature is enabled.
Registration Successful
Your phone is now registered. Thanks for choosing
CapTel.
Continue
If you answered NO to any of the Registration Terms and Conditions, the
Captions feature will not be activated on your phone. You will still be able
to make and receive calls, but the calls will not be captioned.
Settings
Per FCC requirements you must register your CapTel
phone before the captions feature is available.
Touch the “Registration Details” button below for
information on how to register.
Registration Details
Contacts
To review the Terms and Conditions again, press
Favorites
Headset
Call History Ans Machine
CAPTIONS
(CAPTIONS button).
If you have any questions, please contact CapTel Customer Service for assistance.
Although the Captions feature is not enabled until you accept the
Registration Terms and Conditions, you will be able to see captions when
NOTE
you call Customer Service so that we may assist you over the phone.
22 REGISTRATION Customer Service: 888-269-7477
Page 25
Using a Headset or Neckloop (Optional)
You can use earphones, a headset, a neckloop or another type of listening
device with the CapTel 2400iBT to maximize the audio quality. CapTel
works with Bluetooth devices, giving you cordless connectivity to
Bluetooth headsets and neckloops. Or, you can simply plug a headset/
assistive device into the audio jack located on the right side of the CapTel
phone. Headsets/devices sold separately.
Connecting a Headset/Neckloop with Audio Jack (3.5 mm)
Simply plug the headset/assistive device into the 3.5 mm audio jack
located on the right side of the CapTel 2400iBT (open the protective cover
to reach the jack).
Headset
or
AUDIO
Neckloop
Customer Service: 888-269-7477 USING A HEADSET OR NECKLOOP 23
Page 26
Connecting a Bluetooth® Headset/Neckloop
If you have a Bluetooth headset, neckloop, or other assistive device (each
sold separately), you can connect it to your CapTel 2400iBT for convenient
hands-free calling.
Status Paired Devices
Bluetooth Device #1 for Hearing Aid
Acme Headset Model 205
Hatis Wireless Neckloop
Pair Connect Paired Devices Scan
Bluetooth Settings
Bluetooth
o
on
touch o to disable
bluetooth connections
Back
The instructions may vary depending on what type of Bluetooth device you
have. It’s important to be familiar with how your Bluetooth device works
NOTE
before you get started.
Things to know about your Bluetooth device before you start:
• How to turn your Bluetooth device on and off
• How to set your Bluetooth device in “pairing” mode
(make it able to be discovered)
• What “name” is assigned to your Bluetooth device
To connect a Bluetooth device:
1. Make sure your Bluetooth device is turned on and set in “pairing” mode.
2. On the CapTel display screen, touch
3. Touch
4. Touch
5. Touch
(Connections).
(Bluetooth) to go to Bluetooth settings.
(on) to turn Bluetooth on.
on
(Settings).
The display shows a Status list of any devices that are already paired with
your CapTel phone.
24 USING A HEADSET OR NECKLOOP Customer Service: 888-269-7477
Page 27
6. Touch
Scan
(Scan).
Your CapTel phone will scan for any available Bluetooth devices within
range. A list of available Bluetooth devices will appear in the Status screen
on the CapTel display.
If you do not see the name of your device listed, make sure that your
Bluetooth device is turned on and set to “pairing” mode. Then touch
Scan
(Scan) again.
7. On the CapTel display screen, touch the name of your Bluetooth device
in the list so that the device name is highlighted.
8. Touch
Pair
(Pair). Your Bluetooth device is now connected and can
be used when making/answering calls.
9. Press
(HOME button) to leave the Bluetooth menu.
HOME
While you may have multiple Bluetooth devices paired to your CapTel
2400iBT, only one Bluetooth device can be used at a time. The name of
the “active” Bluetooth device is listed in the top left corner of the CapTel
display screen.
Connected
ACME Headset Model 205
Settings
11:35 am
Monday June 24
Contacts
Favorites
Call HistoryHeadset Ans Machine
The Bluetooth menu icon turns blue when Bluetooth option is ON.
Customer Service: 888-269-7477 USING A HEADSET OR NECKLOOP 25
Page 28
This Setup Guide
This guide provides directions for quickly setting up your new CapTel 2400iBT
captioned telephone to be ready to make and answer calls. For complete
instructions about using your new phone, please see the CapTel 2400iBT
User Guide.
Getting Help
If you have any questions as you use your new CapTel 2400iBT, we’re here
to help. Use any of these ways to contact us:
Pick up the handset and press
automatically speed dial directly to our helpful Customer Service team. If
you are in an offi ce setting, you may need to dial a number such as “9” rst
to get an outside line rst and then press (CUSTOMER SERVICE button).
(Available 24 hours a day, 7 days a week. Customer Service is closed on major
holidays.)
Help materials are also available online at our website.
Phone: 1-888-269-7477 (Available 24 hours a day, 7 days a week)
FAX: (608) 204-6167
(CUSTOMER SERVICE button) to
Mail: CapTel Customer Service
450 Science Drive
Madison, WI 53711
Email: CapTel@CapTel.com
Online: www.CapTel.com
(Live Chat help available at our website)
Spanish Language Customer Service: 1-866-670-9134
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