Digium HA8, HB8 User Manual

Hx8 Series
HA8/HB8
User Manual
601-00016 Rev. A
445 Jan Davis Drive
Digium, Inc.
Huntsvil le, AL 35806
United States
Main Number: 1.256. 428.6000
Tech Support : 1.2 56.428.6161
U.S. Toll Free: 1.8 77.344.4861
Sales: 1.256.428.6262
www.digium.com www.asterisk.org
www.asterisknow.org
© Digium, Inc. 2010 All rights reserved.
No part of this publication may be copied, distributed, transmitted, transcribed, stored in a retri eval syst em , o r tran sl at ed int o any hu man or co mpu ter langu ag e wit h ou t the prio r wri tte n permission of Digium, Inc.
Digium, Inc. has made every effort to ensure that the instructions contained in this document are ade quate and erro r free. The m a nu facture r w i ll, if n ec es s ary , ex pl ai n issues w h ic h m ay not be covered by this documentation. The manufacturer’s liability for any errors in the docume nts is limited to the correction of errors and the aforementioned advisory services.
This doc ument has been prepar ed for us e by profe ssiona l and pr operly tr ained personn el, and the cus to m er as su m es full respon si bi lity when us in g it.
Adobe and Acrobat are registered trademarks, and Acrobat Reader is a trademark of Adobe Systems Incorporated.
Asterisk, Digium, Switchvox, and AsteriskNOW are registered trademarks and Asterisk Business Edition, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.
Any oth er tr a dem ark s m en ti oned i n t he do cu me nt ar e t he pr op ert y of t h ei r r es pe ctiv e ow ner s.
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Safety Certificati on and Agency Approvals
Safety:
US/CSA 60950 IEC 60950 EN 60950 IEC 60950-1:2001 First Edition AS/NZS 60950
Other:
CE Mark 2002/95/EC Restr ictions on Hazardous S ubst ances (Ro HS), 2005/ 747/EC lead free exemption (Annex C)
Telecom:
FCC Part 68, ANSI/ITA-968-A, Including Amendment A1 and A2 AS/ACIF S0 3 1 PTC 220 TBR3 TBR4 November 1995 as amended by TBR4/A1 December 1997
EMC:
FCC Part 15 Class B EN55022/CISPR22 Class B EN55025 IEC 61000
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Federal Communications Commission Part 68
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of the Hx8 Series printed circuit board is a label tha t contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone compa ny.
A plug and jack used to connect this equipment to the premi ses wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). T o be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved afte r July 23, 2001, the REN is part of the product identifier that ha s the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).
If your Hx8 Series card causes harm to the telephone network, the telephone company may notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
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The telephone company may make changes in its facilities, equipment, operations or procedures that could a ffect the operat ion of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If you experience problems with your Hx8 Series card, contact Digium, Inc. at +1.877.DIGIUM.1 (+1.877.344.486 1) for repair and/or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Connection to party line se rvic e is subj ect to sta te ta rif fs. C ontact the state public utility commission, public service commission, or corporation commiss ion fo r information.
Federal Communications Commission Part 15
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interferen ce, and (2) T h is dev ice mu s t accep t any in terference receiv ed, including interf erence that may cause undesired operation.
Industry Canada
Notice: The Industry Canada label applied to the product (identified by the Industry Canada logo or the “IC:” in front of the certification/ registration number) indicates that the Industry Canada technical specifications were met.
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Echo Cancellation
Echo cancellers are normally not required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits. However, those privat e networks making use of Voic e over IP technology are r equired to provide echo cancellation for all voice calls. The combined effect of audio / VoIP conversion delay and IP routing delay can cause an echo cancellation time of 64ms to be required.
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Introduction to Hx8 Series Documentation
This manual contains product information for the Hx8 Series card. Be sure to refer to any supplementa ry documents or release notes that were shipped with your equipment. The manual is organized in the following manner:
Chapter/
Appendix
1
2
3 4
5
A B C
Title Description
Overview Identifies the card and type of modules you received
with your Hx8 Ser ies card. This chapte r covers applicat ions and uses of the Hx8 Series card in the real world.
Card Installation Provides instructions for installing the card in your
PC, acquiring correct drivers, and checking dev ice compatibility.
Configuration Provides examples for configuring dial plan options.
FXS, FXO, a nd BRI Explained
Troublesh ooting Expla ins resolutions to common problems and
Pin Assignments Lists the connectors and pi n as signments.
Specifications Details card specifications.
Glossary and Acronyms
Describes the FXO (Foreign Exchange Office), FXS (Foreign Exchange Station), and BRI (Basic Rate ISDN) modules and their significance.
frequentl y as ked questions per taining to card installation and usage.
Defines terms related to this product.
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Symbol Definitions
Caution stat emen ts in dicate a c onditio n whe r e d amage to t he un it o r its configuration could occur if operational procedures are not followed. To reduce the risk of damage or injury, follow all steps or procedures as instructed.
The ESD sym b o l in d i ca t es electrostat i c sen s i ti ve de vi ces. Observe prec autions for handling devices. Wear a prop erly grounded electrostatic discha rge (ESD) wrist strap while handling the devic e.
The Electrical Hazard Symbol indicates a possibili ty of electrical shock when operat ing this unit in certain situations. To r educe the risk of damage or injury, follow all steps or proc edures as instructed.
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User Cautions
Warning
This card must be used with the PC lid screwed down. Telecommunications network voltages exist inside the PC! The PC must be shut down and telec ommunications line conne ction shall be removed before opening the PC.
Electrical Shock
To re duce th e risk of injur y , damage to t he uni t or your equipment , do not attempt to touch the modules while they are powered. The case should be securely closed before power is applied to the unit.
Alarm Dialing Equipment
If your home has special ly wired alarm equ ipment connected to the telephone line, ensure the installation of the Hx8 Series does not disable your alarm equipment. If you have questions, consult your telephone company or a qualified install er.
Servicing
Do not attempt to service this card unless specifically instructed to do so. Do not attempt to remove the card from your equipment while power is present. Refer ser vicing to qualified service personnel.
Water and Moisture
Do not spill liquids on this unit. Do not operate this equipment in a wet environmen t.
Heat
Do not operate or store this product near heat sources such as radiators, air ducts, areas subject to direct, intense sunlight, or other products that produce heat.
Important Safety Instructions
Caution
To reduce the risk of fire, use only No. 26 AWG or larger telecommunication wiring for network connections.
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User Cautions
Caution
This car d is not intended for home use. It must be used in restricted access locations and installed in UL Listed I.T.E. only.
Static Electricity
To reduce the risk of damaging the unit or your equipment, do not attempt to open the enclosure or gain access to areas where you ar e not instructed to do so. Refer servicing to qualified service personnel.
Save these instructions for future reference.
Service Pe rsonnel Cauti on s
Warning
This card must be used with the PC lid screwed down. Telecommunications network voltages exist inside the PC! The PC must be shut down and telec ommunications line conne ction shall be removed before opening the PC.
Electrical Shock
To re duce th e risk of injur y , damage to t he uni t or your equipment , do not attempt to touch the modules while they are powered. The case should be securely closed before power is applied to the unit.
Servicing
Disconnect telecommunications network cable before opening the cover or remov in g th e ca rd from the m o th erboard.
Labeling
For safety reasons, only connec t equipment with a Telecommunications Compliance label. This includes customer equipment previously labelled Permitted or Certified.
Caution
Only connect r egula tory equipment (approv ed for use in your spe cific country) to th e telecommunications network voltage circuit ports.
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Service Pe rsonnel Cauti on s
Caution
This car d is not intended for home use. It must be used in restricted access locations and installed in UL Listed I.T.E. only.
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TABLE OF CONTENTS
Chapter 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Echo-Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
What is Asterisk®? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Asterisk as a Phone Switch (PBX) . . . . . . . . . . . . . . . . . . . . . . . . . 21
Asterisk as a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Asterisk in the Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Asterisk in the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Asterisk Everywhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Chapter 2
Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Unpacking the Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Shipment Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Module Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Port Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Applying a Port Identification Label . . . . . . . . . . . . . . . . . . . . . . . .32
Card Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Slot Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Connecting a Timing Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
FXO, FXS, and BRI Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
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Table Of Contents
Installing Asterisk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Chapter 3
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Understanding Span and Channel Assignments . . . . . . . . . . . . . .52
Driver Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Configuring Card Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Testing Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Chapter 4
FXS, FXO, and BRI Explained . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
FXS Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
FXO Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
BRI Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using Your Hx8 Series Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Chapter 5
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Free Installation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Subscription Services Program . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Appendix A
Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 0
Appendix B
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
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Table Of Contents
Appendix C
Glossary and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 7
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List of Figures
Figure 1 : Sample Card Application for FXO / BRI . . . . . . . . . .18
Figure 2 : Sample Card Application for FXS / BRI . . . . . . . . . .19
Figure 3 : HA8 Base Card with Single Port Identification . . . . .28
Figure 4: HA8 Base Card with Quad Port Identification . . . . . .29
Figure 5: HA8 Bundle with Single Module and Quad Module .30
Figure 6: HA8 Bu ndle with 2 Quad Modules . . . . . . . . . . . . . .31
Figure 7: Example Port Identification Labels . . . . . . . . . . . . . . 32
Figure 8 : Motherboard Slots . . . . . . . . . . . . . . . . . . . . . . . . . .37
Figure 9 : Insert the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Figure 10: Connect Power for FXS Modules . . . . . . . . . . . . . . . 40
Figure 11: Timing Cable Connection . . . . . . . . . . . . . . . . . . . . .43
Figure 1 2: Sample Application . . . . . . . . . . . . . . . . . . . . . . . . . .80
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List of Tab le s
Table 1: Example HA8 Bundles. . . . . . . . . . . . . . . . . . . . . . . 33
Table 2: Example HB8 Bundles. . . . . . . . . . . . . . . . . . . . . . . 35
Table 3: Card Identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Table 4: Common BRI Span Configurations . . . . . . . . . . . . . 59
Table 5: Common Signalling Types. . . . . . . . . . . . . . . . . . . . 73
Table A-1: RJ11 Telco Port Connector for FXO/FXS . . . . . . . . .90
Tabl e A-2: RJ11 Telco Port Co n necto r fo r BRI . . . . . . . . . . . . . .91
Tabl e A-3: RJ45 ISDN B RI S/T Po r t C o n necto r . . . . . . . . . . . . .92
Table B-4: Maximum Power Consumption by Component . . . . . 95
Table B-5: Maximum Power Consumption by Bundle. . . . . . . . .96
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Chapter 1 Overview

The Hx8 Series cards are versatil e devic es used for connecting your phone network to the PSTN (Publi c Swit ched Telephone Network) world. This is accompli shed through a nalog l ines c onnect ed to the F XO (Forei gn Exchange Office) ports, digital lines connected to the BRI (Basic Rate ISDN) ports, and phone handsets connected to the FXS (Foreign Exchange Station) ports. The Hx8 Series cards allow Asterisk to connect to your phone networ k, creating an office type telephony envir onment. In addition, they can also improve voice quality in environments where software echo cancellation is not sufficient by using hardware echo cancellation on board.
Note: An FXO module cannot be used in combination with a BRI module that is taking timing in TE mode on the same Hx8 Series card. An FXO module can be used in comb ination with a BRI modul e tha t is providing timing in NT mode on the same Hx8 Series card.
The Digium BRI module is compatible with Euro-ISDN. It is capable of serving as a Terminal Equipment (TE) and/or Network Termination (NT) device. When configured as an NT device, it is the source of BRI lines as shown in Figure 1 and Figure 2.
Note: The Hx8 Series cards do not support North American BRI.
There are a variety of applications where the Hx8 Series cards (HA8 or HB8) can prove useful. Examples are provided in the following figures.
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Chapter 1: Overview
Figure 1: Sample Card Application for FXO / BRI
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Chapter 1: Overview
Figure 2: Sample Card Application for FXS / BRI
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Chapter 1: Overview

Echo-Cancellation

Users connecting the ir Hx8 Series cards to the PSTN or other devices are likely to be placing calls that will result, at some point, in an unbalanced 4-wire/2-wire hybrid. The result of this hybrid is the reflection of a near­end echo to the calling party. Elimination of this echo is th e responsibility of echo cancellation.
The Hx8 Series cards, unless otherwise equipped, utilize Asterisk to perform software-based echo cancellation. Asterisk maintains a number of open source ech o can c el lers . The s e open s o urce ech o can ce l le rs provide a moderate level of echo cancellation, but are not capable of dealing with higher levels of, or more advanced, echoes.
Digium recommends that those users concerned about echo cancellation purchase the VPMADT032 hardware echo cancellation module. The VPMADT032 may be combined with both the HA8 and HB8.
The VPMADT032 is desi gned to h andle up to 128m s of e cho cance llati on across all channels and provides a G.168 echo cancellation solution.
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Chapter 1: Overview

What is Asterisk®?

Asterisk is th e world’s le ading open source telephony engine and tool kit. Offering fle xibility unheard of in the world of proprietar y communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free. Asterisk is r eleased as open source under the GNU General Public License (GPL), and it is available for download free of charge. Asterisk is the most popular open source telephony software available, with the Aster isk Community being the top influencer in VoIP.

Asterisk as a Phone Switch (PBX)

Asterisk can be configured as the core of an IP or hybrid PBX, switching calls, managing routes, enabling features, and conne cting callers with the outside world over IP, analog (POTS), and digital (T1/E1/J1/BRI) connections.
Asterisk runs on a wide variety of opera ting systems including Linux, Mac OS X, OpenBSD, FreeBSD, and Sun Solaris. It provides all of the features you would exp ect from a PBX inclu ding many adva nced featu res that are often associate d with high end (and high cost) proprietary PBXs. Asterisk's archi tecture is designed for maximum flexibilit y and supports Voice over IP in many protocols, and can interoperate with almost all standards-base d telephony equipment using relatively inexpensive hardware.

Asterisk as a Gateway

It can also be built out as the heart of a media gateway, bridging the legacy PSTN to the expanding world of IP telephony. Asterisk’s modular
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Chapter 1: Overview
architecture a llows it to co nvert between a wide ran ge of communicat ions protocols and media codecs.
Asterisk as a Feature/Media Server
Need an IVR? Asterisk’s got you covered. How about a conference bridge? Yep. It’s in there. What about an automated at tendant? Asterisk does that too. How about a replacement for your agi ng legacy voicemail system? Can do. Unified messaging? No problem. Need a telephony interface for your web site? Okay.

Asterisk in the Call Center

Asterisk has been adopted by call centers around the world based on its flexibility. Call center and contact center developers have built complete ACD systems based on Asterisk. Asterisk has also added new life to existing call center solutions by adding remote IP agent capabilities, advanced skills-based routing, predictive and bulk dialing, and more.

Asterisk in the Network

Internet Telephony Service Providers (ITSPs), Competitive Local Exchange Ca rri ers (C LEC s ) an d eve n first -t ier incu m b en ts hav e discovered the power of open source communications with Asterisk. Feature servers, hosted services clusters, voicemail systems, and pre-paid calling solution s, a ll based on Asterisk have helped reduce costs and enabled flexibility.
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Chapter 1: Overview

Asterisk Everywhere

Asterisk has become the basis for thousands of communications solutions. If you need to communicate, Asterisk is your answer. For more information on Asteris k, visit http://www.asterisk.org or http:// www.digium.com.
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Chapter 2 Card Installation

This chapter provides the following information:
Unpacking the Card on page 25Shipmen t Ins pec ti o n on page 26Module Identification on page 26Port Identi fica ti on on page 27Applying a Port Identifica tion Label on page 32Card Identification on page 33Slot Compatibility on page 37Hardware Installat ion on page 39Connecting a Timing Cable on page 43FXO, FXS, and BRI Connection on page 44Software Installation on page 45Installing Asteris k on page 49
Note: The Hx8 Series card installation instructions are written so that they will apply to any card in the series. Example s and card specific information are included as needed.
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Chapte r 2: C ar d In st a lla tion

Unpacking the Card

When you unpack your card, carefully inspect it for any damage that may have occurred in shipment. If damage is suspected, file a claim with the carrier and contact the reseller from which the card was purchased. If the card was purchased direct from Digium, contact Digium Technical Support at +1.256.428.6161. Keep the original shipping container to use for future shipment or proof of damage during shipment.
Note: Only qualified service personnel should install the card. Users should not attempt to perform thi s function themselves. The installer must ensure that the equipment is permanently connected equipment, pluggable type B or connecte d t o a socke t-outle t tha t has bee n checke d to ensure that it is reliably earthed in accordance with the National Electrica l Code.
This ca rd is in t en d e d fo r installatio n in a Restricted Access Location (RAL) only.
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Chapte r 2: C ar d In st a lla tion

Shipment Inspection

The following items are includ ed in shipment of an Hx8 Series card:
Hx8 Series card (HA8 or HB8)FXO, FXS, and/or BRI module(s), depending on configuration4 or 8 Digium BRI RJ11-to-RJ45 cable s for BRI configurations onlyPort identification labels
Note: After inspecting the shipment, Digium highly recommends that you register the card for support eligibility. Please refer to Free Installation Support on page 89 for additional information on how to obtain assistance from Digium Technical Support.

Module Identification

The Hx8 Series cards ship with FXO, FXS, and/or BRI modules in place. These are identified by their color. Take a moment to identify which modules were shipped with your card.
FXO (Foreign Exchange Office) modules are Red FXS (Foreign Exchange Station) modules are Green BRI (Basic Rate ISDN) modules are Blue
The Hx8 Series cards may also be combined with Digium’s hardware­based echo canceller, model VPMADT032. See Figure 5 on page 30 for an example of the HA8 card shown with the echo cancellation module.
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Chapte r 2: C ar d In st a lla tion

Port Identification

Each card consists of eight RJ11 ports located on the bracket. Each RJ11 port correlates to a single FXO or FXS channel, or to a single BRI span. The ports are numbered in sequence from one to eight. The top port is Port 1 and the bottom port is Port 8. See Figure 3 on page 28 for appropriate ident ification of these ports. The port identif ication is the same for all cards in this series.
It is important to identify the type and location of your Hx8 Series modules. You will need this informat ion during the Asterisk configuration.
The ports available for use on the Hx8 Series cards are not continuous. The ports available for use depend upon the type of module used, and the placement of the module on the card. The cards can acce pt 2 quad modules, for a total of 8 ports. If single modules are used, only 2 single modules can occupy the same spac e as a quad module. The single module ports are identifi ed on the card and the ir corresponding RJ11 ports a re identified belo w . Please refer to Figur e 5 on page 30 for an example using a single module, and Figure 6 on page 31 for an example using quad modules.
If a single module is used, the RJ11 port available for use will be the port corresponding to the location of the module on the card. The following ports correspond to the single module ports as shown in Figure 3.
RJ11 Port 1 is used by Single Module Port 1RJ11 Port 2 is used by Single Module Port 2RJ11 Port 5 is used by Single Module Port 5RJ11 Port 6 is used by Single Module Port 6
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Chapte r 2: C ar d In st a lla tion
8
Power
Supply
Single Port 1
Single Port 2
Single Port 5
Single Port 6
Ports
1 (top)
through
8 (bottom)
Figure 3: HA8 Base Card with Single Port Identification
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Chapte r 2: C ar d In st a lla tion
8
Power
Supply
Ports
1 (top)
through
8 (bottom)
Quad Slot 1, Ports 1-4
Quad Slot 2, Ports 5-8
Figure 4: HA8 Base Card with Quad Port Identification
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Chapte r 2: C ar d In st a lla tion
Power
Supply
Ports
1 (top)
through
8 (bottom)
VPMADT032 Echo
Cancellation Module
Ports 1-4
Port 5
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Figure 5: HA8 Bundle with Single Module and Quad Module
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