Digium G200 User Manual
Gateway Series
G100 / G200
Administr ato r Man ual
601-00020 Rev. A
445 Jan Davis Drive
Digium, Inc.
Huntsvil le, AL 35806
United States
Main Number: 1.256. 428.6000
Tech Support : 1.256.428.6161
U.S. Toll Free: 1.877.344.4861
Sales: 1.256.428.6262
www.digium.com
www.asterisk.org
www.asterisknow.org
© Digium, Inc. 2012
All rights reserved.
No part of this publication may be copied, distributed, transmitted, transcribed, stored in a
retri eval syst em , o r tran sl at ed int o any hu man or co mpu ter langu ag e wit h ou t the prio r wri tte n
permission of Digium, Inc.
Digium, Inc. has made every effort to ensure that the instructions contained in this document
are ade quate and erro r free. The m a nu facture r w i ll, if n ec es s ary , ex pl ai n issues w h ic h m ay
not be covered by this documentation. The manufacturer’s liability for any errors in the
docume nts is limi ted to the correctio n of errors and the aforementioned advis ory services.
This doc ument has been prepar ed for us e by profe ssiona l and pr operly tr ained personn el,
and the cus to m er as su m es full respon si bi lity when us in g it.
Adobe and Acrobat are registered trademarks, and Acrobat Reader is a trademark of Adobe
Systems Incorporated.
Asterisk, Digium, Switchvox, and AsteriskNOW are registered trademarks and Asterisk
Business Edition, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.
Any oth er tr a dem ark s m en ti oned i n t he do cu me nt ar e t he pr op ert y of t h ei r r es pe ctiv e ow ner s.
Digium, Inc. Page 2
Safety Certificati on and Agency Approvals
Safety:
UL 60950-1, 2nd Edition
CSA C22.2 No. 60950-1-07, 2nd Edition
IEC 60950-1:2005 (2nd Edition) +A1:2009
EN 60950-1:2006 (2nd Edition) +A11:2009 +A1:2010
AS/NZS 60950-1 1st Edition
Other:
CE Mark (European Union)
2002/95/EC Restr ictions on Hazardous S ubst ances (Ro HS), 2005/ 747/EC
lead free exemption (Annex C)
EMC:
FCC 47 CFR Part 15 Subpart B, Class A
Industry Canada ICES-003 Issue 4, Class A
EN 55022:2010, Class A
EN 55024:2010
EN 61000-3-2:2006 w/A1 and A2
EN 61000-3-3:2008
AS/NZS CISPR 22:2006, Class A
Digium, Inc. Page 3
FCC Part 15
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Par t 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. Operation of this device in a residential a rea is likely to
cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Industry Canada
This Class A digital apparatus mee ts all requirements of the Canadian
Interference Causing Equipment Regulations. Operation is subject to the
following two condition s; (1) this device digital apparatus meets al l
requirements of the Canadia n Inter ference Causing Equipment
Regulations. Operatio n is subj ect to t he followi ng two c onditi ons; ( 1) this
device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause
undesired operati on.
Cet appareillage numérique de la classe A répond à toutes les exigences
de l'interférence canadienne causant des règlements d'équipement.
L'opération est suje tte aux deux conditions suivantes: (1) ce dispos itif
peut ne pas causer l'interférence nocive, et (2) ce dispositif doit accepter
n'importe quelle interférence reçue, y compris l'interférence qui peut
causer l'opérati on peu désirée.
Digium, Inc. Page 4
Introduction to Gateway Series Documentation
This manual contains product information for the Gateway Series
appliances. Be sure to refer to any supplementary documents or release
notes that were shipped with your equipment. The manual is organiz ed in
the following manner:
Chapter/
Appendix
1
2
3
4
A
B
C
Title Description
Overview Identifies the features of your unit.
Unit Installation Provides instructions for installing the unit.
Configuration Provides instructions on how to confi gure the unit.
Troublesh ooting Explain s resolutions to common problems and
frequentl y as ked questions pertaining to unit
installation and usage.
Pin Assignments Describes the states supported by the unit.
Specifications Details unit specifications.
Glossary and
Acronyms
Defines terms related to this product.
Digium, Inc. Page 5
Symbol Definitions
Caution stat emen ts in dicate a c onditio n whe r e d amage to t he un it o r
its configuration could occur if operational procedures are not
followed. To reduce the risk of damage or injury, follow all steps or
procedures as instructed.
The ESD sym b o l in d i ca t es electrostat i c sen s i ti ve de vi ces. Observe
prec autions for handling devi ces. Wear a proper ly grounded
electrostatic discha rge (ESD) wrist strap while handling the device.
The Electrical Hazard Symbol indicates a possibility of electrical
shock when operat ing this unit in certain situations. To reduce the
risk of damage or injury, fol low all steps or proc edures as
instructed.
Digium, Inc. Page 6
Important Safety Instructions
Servicing.
Do not attempt to service this unit. There are no user-serviceable
parts inside. Refer servicing to qualified service personnel.
Batteries.
The batteries in the unit are not user-serviceable. Refer servicing to
qualified service personnel.
CAUTION - Risk of explosion if battery is replaced by an incorrect
type. Batter ies should be dis posed of according to the local laws and
regulations of your region.
ATTENT ION - II y a danger d’ex plosion s’il y a remplacement
incorrect de la batterie. Remplacer uniquement avec une batterie du
même type ou d’un type equivalent recommandé par le
constructeur.Mettre au rebut les batteries usages conformément aux
instructions du fabricant.
Water and Moisture.
Do not spill liquids on this unit. Do not operate this equipment in a
wet environme nt.
Heat.
Do not operate or store this product near heat sources such as
radiators, air ducts, areas subject to direct, intense sunli ght, or other
products that produce heat.
Caution.
To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication wiring for network connections.
Static Electricity.
To reduce the risk of damaging the unit or your equipment, do not
attempt to open the enclosur e or gain acc es s to areas where you ar e
not instructed to do so. Refer servicing to qualified service personnel.
Save these instructions for future reference.
Digium, Inc. Page 7
TABLE OF CONTENTS
Chapter 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Echo-Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter 2
Unit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Unpacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Shipment Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Front Panel Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Unit Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting to the Gateway Series . . . . . . . . . . . . . . . . . . . . . . . . .32
Chapter 3
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Settings and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Logging and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Status and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Chapter 4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Free Installation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Digiu m, In c . Page 8
Table Of Contents
Appendix A
Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Appendix B
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 0
Appendix C
Glossary and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 1
Digium, Inc. Page 9
List of Figures
Figure 1 : TDM PBX to VoIP Scenario . . . . . . . . . . . . . . . . . . .14
Figure 2 : VoIP PBX to TDM Scenario . . . . . . . . . . . . . . . . . . .14
Figure 3 : G100 Single Port Appliance . . . . . . . . . . . . . . . . . . .19
Figure 4 : G200 Dual Port Appliance . . . . . . . . . . . . . . . . . . . .20
Figure 5: Side-by-side Rack Mounting . . . . . . . . . . . . . . . . . . .28
Figure 6: Acceptable Wall Mount Orientations . . . . . . . . . . . . .29
Figure 7: IP Configuration Menu . . . . . . . . . . . . . . . . . . . . . . .35
Figure 8: Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Figure 9 : Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Digium, Inc. Page 10
List of Tab le s
Table 1: Gateway Series Models. . . . . . . . . . . . . . . . . . . . . . 22
Table A-1: Gigabit Ethernet Port Pinouts . . . . . . . . . . . . . . . . . .58
Table A-2: RJ45 T1/E1 Port Connector. . . . . . . . . . . . . . . . . . . . 59
Digium, Inc. Page 11
Chapter 1 Overview
Digium's Gateway Series is a converged media gateway product line
designed to interface between TDM (T1/E1) and IP networks (SIP). The
Gateway Series connects lega cy telephone systems to IP networks and
seamlessly integr ates VoIP PBXs with the PSTN. Powered by innovative
hardware and software solut ions, Digium’ s Gat eway Series are managed
by a simple, intuitive web-based interface.
Digiu m, In c . Page 12
Supported Voice Modes:
PRI CPE and PRI NET (T1 / E1)
– National ISDN 1 / NI1
– National ISDN 2 / NI2
– EuroISDN
– 4ESS (AT&T)
– 5ESS (Lucent)
– DMS100
– Q.SIG
E&M (T1 only)
– Wink
– Feature Group B
– Feature Group D
Chapter 1: Overview
FXO and FXS (T1 only)
– Ground Start
– Loop Start
– Loop Start with Disconn ect Detect
SIP
Example scenarios utilizing the Gateway Series are illustrated in Figure 1
and Figure 2 on page 14.
Digium, Inc. Page 13
Chapter 1: Overview
Figure 1: TDM PBX to VoIP Scenario
Figure 2: VoI P PB X to T D M Scen ario
Digium, Inc. Page 14
Chapter 1: Overview
Echo-Cancellation
Administrators connecting their Gateway Series appliances to the PSTN
or other devices are likely to be placing calls that will result, at some
point, in an unbalanced 4-wire/2-wire hybrid. The result of this hybrid is
the reflection of a near-end echo to the calling party. Elimination of this
echo is the responsibility of echo cancellation.
The Gateway Series appliance utilizes hardware-based voice processors
for echo cancellation an d codec tra nscoding. Its hardware echo canceller
is designed to handl e up to 128m s of e cho cancel lation ac ross a ll channe ls
and provides a G.168 compliant echo cancellation solution.
If not explicitly disable d in the Gateway Series web GUI, the hardwarebased echo canceller will automatically operate and cancel all network
echo within its tail range (1024 taps).
Digium, Inc. Page 15
Chapter 2 Unit Installation
This chapter provides the following information:
Unpacking the Unit on page 17
Shipmen t Ins pec ti o n on page 18
Front Panel Identification on page 19
Unit Identi fica tio n on page 22
Hardware Installat ion on page 23
Note: The Gateway Series applia nce installation instructions are
written so that they will apply to any model in the seri es. Examples
and model specific information are included as needed.
Digiu m, In c . Page 16
Chapter 2: Unit Installation
Unpacking the Unit
When you unpack your unit, carefully inspect it for any damage that m ay
have occurred in shipment. If damage is suspected, file a claim with the
carrier and contact the reseller from which the unit was purchased. If the
unit was purchased direct from Digium, c ontact Digium Te chnical
Support at +1.256.428.6161. Keep the original shipping container to use
for future shipment or proof of damage during shipment.
Note: Only qualified service personnel should install the unit. Users
should not attempt to perform thi s function themselves. The installer
must ensure that the equipment is reliably earth grounded in
accordance with the National Electrical Code.
Digium, Inc. Page 17
Chapter 2: Unit Installation
Shipment Inspection
The following items are includ ed in shipment of a Gateway Series
appliance:
Gateway Series applianc e
Power cord with attached T1/E1 loopback plug
Mounting brackets (2 each)
Bracket mounting screws, #8-32 black truss head, Phillips, 3/16”
length (6 each)
Side-by-side mounti ng screws, #6-32 pan head, Phillips, 3/16” length
(3 each)
Side-by-side mounting shoulder washers (3 each)
Rubber feet (4 each)
Ground nut
Double-crimp ground ring term inal
Quickstart Guide
Note: After inspecting the shipment, Digium requires that the
appliance be registere d for support eligibi lit y. Unregister ed appliances
are not eligible for Digium suppo rt. Please refer to Free Installation
Support on page 57 for additional information on how to obtain
assistance from Digium Technic al Support.
Digium, Inc. Page 18
Chapter 2: Unit Installation
Gigabit
Ethernet
T1/E1
Port
Device
Status
USB
Recovery
Ethernet
Status
T1/E1
Status
Front Panel Identification
This section describes the components on the front panel of the Gateway
Series models.
Figure 3: G100 Single Port Appliance
Digium, Inc. Page 19
Chapter 2: Unit Installation
Gigabit
Ethernet
T1/E1
Port
Device
Status
USB
Recovery
Ethernet
Status
T1/E1
Status
Figure 4: G200 Dual Port Appliance
Device S tatus - This LED corresponds to the status of the Gateway
Series appliance. See Frequently Asked Questions on page 54 for
more information.
Gigabit Ethernet - This 10/100/1000BaseT Ethernet port provides
the ability to connect to an int erna l or external network using an RJ45
interface and support s Auto-MDIX. It is used to pass Ethernet packetized voice and web management data between the Gateway Series
and the network. See Gigabit Ethernet Port Pinouts on page 58 for
more information.
Ethe rn et St at us - The se LEDs correspond to the status of the Ethernet
connection. See Frequently Asked Questions on page 54 for more
information.
Digium, Inc. Page 20
Chapter 2: Unit Installation
USB Recovery - This port can be used to perform a firmware recovery
and configuration reset. See Fi rmwar e Recovery and Configurat ion
Reset on page 52 for more information.
Warning! The USB Recovery port provides a limited amount of
current which is suf ficient only to power a USB flash drive. Do not
connect any other type of device to this port. The USB flash drive
should be fully USB 2.0 compliant.
T1/E1 Port( s) - These ports are used for connecting T1 or E1 cables.
See RJ45 T1/E1 Port Connector on page 59 for more informat io n.
T1/E1 Status - These LE D s corr esp o nd to the statu s of the T1/E1
ports. See Frequently Asked Questions on page 54 for more infor-
mation.
Digium, Inc. Page 21
Chapter 2: Unit Installation
Unit Identification
The defining character istic of the Gateway Series models are the number
of ports supported. See Table 1 for a list of the various models.
Table 1: Gateway Series Models
Model Type Ports
G100 T1/E1 1
G200 T1/E1 2
Digium, Inc. Page 22
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