Digium TDM800P, AEX800 User Manual

800 Series

AEX800/TDM800P

User Manual

601-00008A Rev. C

445 Jan Davis Drive

Digium, Inc.

Huntsvil le, AL 35806

United States

Main Number: 1.256. 428.6000

Tech Support : 1.2 56.428.6161

U.S. Toll Free: 1.8 77.344.4861

Sales: 1.256.428.6262

www.digium.com
www.asterisk.org

www.asterisknow.org

© Digium, Inc. 2009
All rights reserved.

No part of this publication may be copied, distributed, transmitted, transcribed, stored in a
retri eval syst em , o r tran sl at ed int o any hu man or co mpu ter langu ag e wit h ou t the prio r wri tte n
permission of Digium, Inc.

Digium, Inc. has made every effort to ensure that the instructions contained in this document
are ade quate an d err o r free. The m a nu f a ctu r e r w i ll, if n ec es s ary , ex pl ai n issues w h ic h m ay
not be covered by this documentation. The manufacturer’s liability for any errors in the
docume nts is limited to the correction of errors and the aforementioned advisory services.

This doc ument has been prepar ed for us e by profe ssiona l and pr operly tr ained personn el,
and the cus to m er as su m es full respon si bility whe n us in g it .

Adobe and Acrobat are registered trademarks, and Acrobat Reader is a trademark of Adobe
Systems Incorporated.

Asterisk, Digium, Switchvox, and AsteriskNOW are registered trademarks and Asterisk
Business Edition, AsteriskGUI, and Asterisk Appliance are trademarks of Digium, Inc.

Any oth er tr a dem ark s m en ti oned i n t he do cu me nt ar e t he pr op ert y of t h ei r r es pe ctiv e ow ner s.

Digium, Inc. Page 2

Safety Certificati on and Agency Approvals

Safety: US/CSA 60950
IEC 60950
EN 60950

Other:

CE Mark
2002/95/EC Restr ictions on Hazardous S ubst ances (Ro HS), 2005/ 747/EC
lead free exemption (Annex C)

Telecom:

FCC Part 68, ANSI/ITA-968-A, Including Amendment A1 and A2

EMC:

FCC Part 15 Class A
EN55022/CISPR22 Class A
EN55025
IEC 61000

Digium, Inc. Page 3

Federal Communications Commission Part 68

This equipment complies with Part 68 of the FCC rules and the
requirements adopte d by the ACTA. On the back of the 800 Ser ies printe d
circuit board is a label that contains, among other information, a product
identifier in the format US:AAAEQ##TXXXX. If requested, this number
must be provided to the telephone company.

A plug and jack used to connect this equipment to the premi ses wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA.

The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on a telephone line may
result in the devices not ringing in response to an incoming call. In most
but not all areas, the sum of RENs should not exceed five (5.0). T o be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company. For
products approved afte r July 23, 2001, the REN is part of the product
identifier that ha s the format US:AAAEQ##TXXXX. The digits
represented by ## are the REN without a decimal point (e.g., 03 is a REN
of 0.3).

If your 800 Series card causes harm to the telephone network, the
telephone company may notify you in advance that temporary
discontinuance of service may be required. But if advance notice is not
practical, the telephone company will notify you as soon as possible.
Also, you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.

Digium, Inc. Page 4

The telephone company may make changes in its facilities, equipment,
operations or procedures that could a ffect the operat ion of the equipment.
If this happens, the telephone company will provide advance notice in
order for you to make necessary modifications to maintain uninterrupted
service.

If you experience problems with your 800 Series card, contact Digium,
Inc. at 1.877.DIGIUM.1 (1.877.344.4861) fo r repair and/or warranty
information. If the equipment is causing harm to the telephone network,
the telephone company may request that you disconnect the equipment
until the problem is resolved.

Connection to party line se rvic e is subj ect to sta te ta rif fs. C ontact the state
public utility commission, public service commission, or corporation
commiss ion fo r information.

Federal Communications Commission Part 15

This device complies with Part 15 of FCC rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interferen ce, and (2) T h is dev ice mu s t accep t any in terference receiv ed ,
including interf erence that may cause undesired operation.

Industry Canada

This Class A digital apparatus mee ts all requirements of the Canadian
Interferenc e-Causing Eq uipment Regula tion .
Cet appareil numeriq ue de l a class A re spect e les exi gences du Re glement
sur le Material Brouille ur du Canada.

Digium, Inc. Page 5

Introduction to 800 Series Documentation

This manual contain s produc t in formation f or the 800 Ser ies card. Be sure
to refer to any supplementary documents or release notes that were
shipped with your equipment. The manual is organized in the following
manner:

Chapter/

Appendix

1

2

3
4

5

A
B
C

Title Description

Overview Identifies the card and type of modules you received

with your 800 Series card. This chapter covers
applicat ions and uses of the 800 Ser ies card in the
real world.

Card Installation Provides instructions for installing the card in your

PC, acquiring correct drivers, and checking dev ice
compatibility.

Configuration Provides examples for configuring dial plan options.

FXS and FXO
Explained

Troublesh ooting Expla ins resolutio ns to common problems and

Pin Assignments Lists the connectors and pi n as signments.

Specifications Details card specifications.

Glossary and
Acronyms

Describes the FXO (Foreign Exchange Office) and
FXS (Foreign Ex change Station) modul es and their
significance.

frequentl y as ked questions per taining to card
installation and usage.

A list of te r m s a nd acronyms used th roughout this
manual.

Digium, Inc. Page 6

Symbol Definitions

Caution stat emen ts in dicate a c onditio n whe r e d amage to t he un it o r
its configuration could occur if operational procedures are not
followed. To reduce the risk of damage or injury, follow all steps or
procedures as instructed.

The ESD sym b o l in d i ca t es electrostat i c s en si ti ve de vi ces. Observe
prec autions for handling devices. Wear a prop erly grounded
electrostatic discha rge (ESD) wrist strap while handling the devic e.

The Electrical Hazard Symbol indicates a possibili ty of electrical
shock when operat ing this unit in certain situations. To r educe the
risk of damage or injury, follow all steps or proc edures as
instructed.

Digium, Inc. Page 7

User Cautions

Warning

This card must be used with the PC lid screwed down.
Telecommunications network voltages exist inside the PC!
The PC must be shut down and telec ommunications line conne ction
shall be removed before opening the PC.

Electrical Shock.

To re duce th e risk of injur y , damage to t he uni t or your equipment , do
not attempt to touch the modules while they are powered. The case
should be securely closed before power is applied to the unit.

Alarm Dialing Equipment.
If your home has special ly wired alarm equ ipment connected to the
telephone line, ensure the installation of the 800 Series does not
disable your alarm equipment. If you have questions, consult your
telephone company or a qualified install er.

Servicing.
Do not attempt to service this card unless specifically instructed to do
so. Do not attempt to remove the card from your equipment while
power is present. Refer ser vicing to qualified service personnel.

Water and Moisture.
Do not spill liquids on this unit. Do not operate this equipment in a
wet environmen t.

Heat.
Do not operate or store this product near heat sources such as
radiators, air ducts, areas subject to direct, intense sunlight, or other
products that produce heat.

Important Safety Instructions

Caution.

To reduce the risk of fire, use only No. 26 AWG or larger
telecommunication wiring for network connections.

Digium, Inc. Page 8

User Cautions

Caution.

This car d is not intended for home use. It must be used in restricted
access locations and installed in UL Listed I.T.E. only.

Static Electricity.

To reduce the risk of damaging the unit or your equipment, do not
attempt to open the enclosure or gain access to areas where you ar e
not instructed to do so. Refer servicing to qualified service personnel.

Save these instructions for future reference.

Service Pe rsonnel Cauti on s

Warning.

This card must be used with the PC lid screwed down.
Telecommunications network voltages exist inside the PC!
The PC must be shut down and telec ommunications line conne ction
shall be removed before opening the PC.

Electrical Shock.

To re duce th e risk of injur y , damage to t he uni t or your equipment , do
not attempt to touch the modules while they are powered. The case
should be securely closed before power is applied to the unit.

Servicing.
Disconnect telecommunications network cable before opening the
cover or remov in g th e ca rd from the m o th erboard.

Labeling.

For safety reasons, only connec t equipment with a
Telecommunications Compliance label. This includes customer
equipment previously labelled Permitted or Certified.

Caution.
Only connect r egula tory equipment (approv ed for use in your spe cific
country) to th e telecommunications network voltage circuit ports.

Digium, Inc. Page 9

Service Pe rsonnel Cauti on s

Caution.

This car d is not intended for home use. It must be used in restricted
access locations and installed in UL Listed I.T.E. only.

Digium, Inc. Page 10

TABLE OF CONTENTS

Chapter 1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Echo-Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

What is Asterisk®? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Asterisk as a Switch (PBX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Asterisk as a Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Asterisk in the Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Asterisk in the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Asterisk Everywhere . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Chapter 2

Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Unpacking the Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Shipment Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Module Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Port Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Card Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

FXS and FXO Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Slot Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Installing Asterisk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Chapter 3

Digiu m, In c . Page 11

Table Of Contents

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Driver Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Configuring Card Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Testing Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Chapter 4

FXS and FXO Explained . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

FXS Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

FXO Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Using Your 800 Series Ca rd . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Chapter 5

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Appendix A

Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 7

Appendix B

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Appendix C

Glossary and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1

Digium, Inc. Page 12

List of Figures

Figure 1 : Sample Card Application . . . . . . . . . . . . . . . . . . . . .15

Figure 2: TDM800P Card with Four Single Modules . . . . . . . . 23

Figure 3: AE X8 00 Card with Two Quad Modules . . . . . . . . . .24

Figure 4 : Motherboard Slots . . . . . . . . . . . . . . . . . . . . . . . . . .28

Figure 5 : Insert the Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Figure 6: Connect Power for FXS Modules . . . . . . . . . . . . . . . 30

Figure 7 : Example dmesg Screen Shot . . . . . . . . . . . . . . . . . .43

Figure 8 : Sample Application . . . . . . . . . . . . . . . . . . . . . . . . . .49

Digium, Inc. Page 13

List of Tab les

Table 1: Example TDM800P Card Configurations. . . . . . . . . 25

Table 2: Example AEX800 Card Configurations . . . . . . . . . . 26

Table 3: Card Identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Table A-1: RJ11 Telco Port Connector . . . . . . . . . . . . . . . . . . . .57

Table B-2: Maximum Power Consumption . . . . . . . . . . . . . . . . .60

Digium, Inc. Page 14

Chapter 1 Overview

The 800 Series car ds are ver satile de vice s used for connecti ng your phone
network to the PSTN (Public Switched Telephone Network) world. This
is accomplished through phone lines connected to the FXO (Foreign
Exchange Office) ports and phones connected via the FXS (Foreign
Exchange Station) ports. The cards allow Asterisk to connect to your
phone network, creating an office type telephony environment.

There are a variety of application s where the 800 Series cards (TDM800P
or AEX800) can prove useful. An example is provided in the following
figure.

Figure 1: Sample Card Application

Digiu m, In c . Page 15

Chapter 1: Overview

Echo-Cancellation

Users connecting their 800 Series cards to the PSTN or other devices are
likely to be placing calls that will result, at some point, in an unbalanced
4-wire/2-wire hybrid. The result of this hybrid is the reflection of a near­end echo to the calling party. Elimination of this echo is th e responsibility
of echo cancellation.

The 800 Series cards, unless other wise equipped, utilize Asterisk to
perform software-based echo cancellation. Asterisk maintains a number
of open source echo c ancelers. These open source echo cancelers provide
a moderate level of echo cancellation, but are not capable of de aling with
higher levels of, or more advanced, echoes.

Digium recommends that those users concerned about echo cancellation
purchase the VPMADT032 hardware echo cancellation module. The
VPMADT032 may be combined with both the TDM800P and AEX800.

The VPMADT032 is desi gned to h andle up to 128m s of e cho cance llati on
across all channels and provides a G.168 echo cancellation solution.

Digium, Inc. Page 16

Chapter 1: Overview

What is Asterisk®?

Asterisk is th e world’s le ading open source telephony engine and tool kit.
Offering fle xibility unheard of in the world of proprietar y
communications, Asterisk empowers developers and integrators to create
advanced communication solutions...for free. Asterisk is r eleased as open
source under the GNU General Public License (GPL), and it is available
for download free of charge. Asterisk is the most popular open source
software avai lable, with the Asterisk Community being the top influencer
in VoIP.

Asterisk as a Switch (PBX)

Asterisk can be configured as the core of an IP or hybrid PBX, switching
calls, managing routes, enabling features, and conne cting callers with the
outside world over IP, analog (POTS), and digital (T1/E1) connections.

Asterisk runs on a wide variety of opera ting systems including Linux,
Mac OS X, OpenBSD, FreeBSD, and Sun Solaris. It provides all of the
features you would exp ect from a PBX inclu ding many adva nced featu res
that are often associate d with high end (and high cost) proprietary PBXs.
Asterisk's archi tecture is designed for maximum flexibilit y and supports
Voice over IP in many protocols, and can interoperate with almost all
standards-base d telephony equipment using relatively inexpensive
hardware.

Asterisk as a Gateway

It can also be built out as the heart of a media gateway, bridging the
legacy PSTN to the expanding world of IP telephony. Asterisk’s modular
architecture a llows it to co nvert between a wide ran ge of communicat ions
protocols and media codecs.

Digium, Inc. Page 17

Chapter 1: Overview

Asterisk as a Feature/Media Server

Need an IVR? Asterisk’s got you covered. How about a conference
bridge? Yep. It’s in there. What about an automated at tendant? Asterisk
does that too. How about a replacement for your agi ng legacy voicemail
system? Can do. Unified messaging? No problem. Need a telephony
interface for your web site? Ok.

Asterisk in the Call Center

Asterisk has been adopted by call centers around the world based on its
flexibility. Call center and contact center developers have built complete
ACD systems based on Asterisk. Asterisk has also added new life to
existing call center solutions by adding remote IP agent capabilities,
advanced skills-based routing, predictive and bulk dialing, and more.

Asterisk in the Network

Internet Telephony Service Providers (ITSPs), competitive local
exchange carriers (CLECS ) and even fi rst- tier incu m be nts h av e
discovered the power of open source communications with Asterisk.
Feature servers, hosted services clusters, voicemail systems, pre-paid
calling solution s, a ll based on Asterisk have helped reduce costs and
enabled flexibility.

Asterisk Everywhere

Asterisk has become the basis for thousands of communications
solutions. If you need to communicate, Asterisk is your answer. For more
information on Asteris k, visit http://www.asterisk.org or http://
www.digium.com.

Digium, Inc. Page 18

Chapter 2 Card Installation

This chapter provides the following information:

 Unpacking the Card on page 20
 Shipmen t Ins pec ti o n on page 21
 Module Identification on page 21
 Port Identi fica ti on on page 21
 Card Identification on page 25
 FXS and FXO Connection on page 27
 Slot Compatibility on page 27
 Hardware Installat ion on page 29
 Software Installation on page 32
 Installing Asteris k on page 36

Digiu m, In c . Pa g e 1 9

Chapte r 2: C ar d In st a lla tion

Unpacking the Card

When you unpack your card, carefully inspect it for any damage that may
have occurred in shipment. If damage is suspected, file a claim with the
carrier and contact the reseller from which the card was purchased, or
contact Digium Technical Support at 1.256.428.6161. Keep the original
shipping container to use for future shipment or proof of damage during
shipment.

Note: Only qualified service personnel should install the card. Users
should not attempt to perform thi s function themselves. The installer
must ensure that the equipment is permanently connected equipment,
pluggable type B or connecte d t o a socke t-outle t tha t has bee n checke d
to ensure that it is reliably earthed in accordance with the National
Electrica l Code.

This ca rd is in t en d e d fo r insta ll a ti o n in a R e s t r ic ted Acce ss
Location (RAL) only.

Digium, Inc. Page 20

Chapte r 2: C ar d In st a lla tion

Shipment Inspection

The following items are includ ed in shipment of an 800 Series card:

 800 Series card (TDM800P or AEX800)
 FXO and/or FXS module(s) (depending on configuration)

Module Identification

The 800 Series cards ships with FXO and/or FXS modules in place. These
are identified by their color. Take a moment to identify which modules
were shipped with your card.

 FXO (Foreign Exchange Office) modules are Red
 FXS (Foreign Exchange Station) modules are Green

See Figure 2 on page 23 for an example of the TDM800P card shown
with two of each single module.

See Figure 3 on page 24 for an example of the AEX800 card shown with
one of each quad module.

The 800 Series cards may also be combined with Digium’s hardware­based echo cance ler , model VPMADT032. See Figure 3 on page 24 f or an
example of the AEX800 card shown with one of each quad analog
module and the echo cancellation module.

Port Identification

Each card consists of eight RJ11 ports located on the bracket. Each port
correlates to a single m odu l e por t (con tai n in g eith er FX O or FX S
modules). The ports are numbered in s equence from one to eight. The top
port is Port 1 and the bottom port is Port 8. See Figure 2 on page 23 for

Digium, Inc. Page 21