How it Works
Digium
Loading...
AA50
Administration Manual
87 pgs1.59 Mb0
Administrator's Manual
216 pgs6.37 Mb0
Administrator's Manual
169 pgs3.19 Mb0
Table of contents
Loading...

Digium AA50 Administrator's Manual

Asterisk Appliance™ 50
(AA50)
Administrator Manual
601-00005 Rev. C
445 Jan Davis Drive
Digium, Inc.
Huntsvil le, AL 35806
United States
Main Number: 1.256. 428.6000
Tech Support : 1.256.428.6161
U.S. Toll Free: 1.877.344.4861
Sales: 1.256.428.6262
www.digium.com www.asterisk.org
www.asterisknow.org
© Digium, Inc. 2009 All rights reserved.
No part of this publication may be copied, distributed, transmitted, transcribed, stored in a retri eval syst em , or t ran sl ated int o any huma n or compu te r lan gu ag e with ou t t he pr io r wri tte n permission of Digium, Inc.
Digium, Inc. has made every effort to ensure that the instructions contained in this document are ade q u a te an d error fr ee . The ma nu f a ctu r e r w i ll, if nec es s ar y , ex plain is su es w h ic h m ay not be covered by this documentation. The manufacturer’s liability for any errors in the docume nt is limited to the correction of errors and the aforementioned advisor y services.
This doc ument has been prepar ed for us e by profe ssiona l and pr operly tr ained personn el, and the cus to m er as su m es full respon si bi li t y whe n us ing it.
Adobe and Acrobat are registered trademarks, and Acrobat Reader is a trademark of Adobe Systems Incorporated.
Asteri sk and D igi um a r e re gi ster e d tr ad emar ks and Ast eri sk B usi ne ss Ed it i on, A st eri sk NOW, AsteriskGUI, an d Asterisk Appliance 50 are trademarks of D igium, Inc.
Any other trademarks mentioned in the document are the property of their respective owners.
Digium, Inc. Page 2
Safety Certificat ion and Agency Approvals Safety:
US/CSA 60950 IEC 60950 EN 60950 AS/NZ 60950
Other:
CE Mark (European Union) 2002/95/EC Restr ictions on Hazardous S ubst ances (Ro HS), 2005/ 747/EC lead free exemption (Annex C)
Telecom:
FCC Part 68, TIA-968 TBR-21 1998 Industry Canada IC-CS-03 AS-ACIF S002-2005 AS-ACIF S003-2005
EMC:
FCC Part 15 Class A EN55022/CISPR22 Class A EN55025 IEC 61000 CNS13438 VCCI V-32005.04
Digium, Inc. Page 3
Federal Communications Commission Part 68 (USA)
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of the Asterisk Appliance 50 enclosur e is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the teleph one company.
A plug and jack used to connect this equipment to the premi ses wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.
If the Asterisk Appliance 50 causes har m to the telephone network, the telephone company may notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could a ffect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
If you experience problems with the Asterisk Appliance 50, contact Digium, Inc. (+1.256.428.6161) for repa ir and/or war ranty inf ormatio n. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Digium, Inc. Page 4
FCC Part 15
This device complies with part 15 of FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interferen ce, and (2) T h is dev ice mu s t accep t any in terference received , including interf erence that may cause undesired operation.
Digium, Inc. Page 5

Introduction to Asterisk Appliance 50 Documentation

This manual contains product information for the Asterisk Appliance 50. Be sure to refer to any supplementary documents or release notes that were shipped with your equipment. The manual is organized in the following manner:
Chapter/
Appendix
1 2 3
4
A B C
D
Title Description
Overview Identifies the features of your unit.
Unit Installation Provides instructions for installing the unit.
Asterisk Configuration
Troublesh ooting Explain s resolutions to common problems and
Pin Assignments Lists the connectors and pin assignments .
Specifications Details unit specifications.
License Agreeme nt Digium End-User Purchase and Li cens e Agreement
Glossary and Acronyms
Provide s instructions on how to configure the Embedded Asterisk Business Edition through the use of the AsteriskGUI.
frequentl y as ked questions pertaining to the unit.
Defines terms related to this product.
Digium, Inc. Page 6
Symbol Definitions
Caution stat emen ts in dicate a c onditio n whe r e d amage to t he un it o r its configuration could occur if operational procedures are not followed. To reduce the risk of damage or injury, follow all steps or procedures as instructed.
The ESD sym b o l in d i ca t es electrostat i c sen si ti ve device s. O b serve prec autions for handling devi ces. Wear a proper ly grounded electrostatic discha rge (ESD) wrist strap while handling the device.
The Electrical Hazard Symbol indicates a possibility of electrical shock when operat ing this unit in certain situations. To reduce the risk of damage or injury, fol low all steps or proc edures as instructed.
Digium, Inc. Page 7
Important Safety Instructions
Servicing.
Do not attempt to servi ce this unit un less s pecif ic ally ins truc ted to do so. Do not attempt to remove the unit from your equipment while power is present. Refe r ser vicing to qualified service personnel.
Water and Moisture. Do not spill liquids on this unit. Do not operate this equipment in a wet environme nt.
Heat. Do not operate or store this product near heat sources such as radiators, air ducts, areas subject to direct, intense sunlight, or other products that produce heat.
Warning.
Do not place anythi ng (including paper) on top of the Asterisk Appliance 50. To allow proper cooling, these units must not be stacked.
Caution. To reduce the risk of fire, use only No. 26 AWG or larger telecommunication wiring for network connections.
Static Electricity.
To reduce the risk of damaging the unit or your equipment, do not attempt to open the enclosur e or gain acc es s to areas where you ar e not instructed to do so. Refer servicing to qualified service personnel.
Emergency 911
The Asterisk Appliance 50 is capable of forwarding arbitrary caller id strings to VoIP service providers, which in multi-office setups could simply be other Asterisk Appliance 50s. Customers of Internet Telephony Service providers to which 91 1 or Emergency calls are placed shou ld ens ur e the ir pr o vid er pr o perl y forw ar ds t he cus tomer 's accessibl e PSTN phone number to the emergency call handling center.
Save these instructions for future reference.
Digium, Inc. Page 8
TABLE OF CONTENTS
Introduction to Asterisk Applia n ce 50 Docume nt a tion . . . . . . . . . . .6
Chapter 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Features: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Chapter 2
Unit Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Unpacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Inspecting Your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Identifying Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Using the Configuration Reset Switch . . . . . . . . . . . . . . . . . . . . . . 23
Installing the Asterisk Appliance 50 . . . . . . . . . . . . . . . . . . . . . . . . 24
Mounting the Asterisk Appliance 50 . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 3
Telephone System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Log On to the Asterisk Appliance 50 . . . . . . . . . . . . . . . . . . . . . . . .31
The Asteris k Appl iance 50 Interface . . . . . . . . . . . . . . . . . . . . . . . .32
Analog Hardware Conf i gura tion . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Trunk Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Analog Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Outgoing Ca lling Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Dial Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Digiu m, In c . Page 9
Table Of Contents
User Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Call Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Agent Login Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Voice Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Record a Voice Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Time Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Incomi ng Ca lling Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Paging/Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 01
Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 12
Voicemail Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
System Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
G.729 Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 27
Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 30
Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 31
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 34
Chapter 4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 40
Appendix A
Digium, Inc. Page 10
Table Of Contents
Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Appendix B
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Appendix C
Asterisk Appliance 50 (AA50) License Agreement . . . . . . . . . . . .147
Appendix D
Glossary and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Digium, Inc. Page 11
List of Figures
Figure 1: The Asteris k Appl iance 50 (AA50) . . . . . . . . . . . . . .17
Figure 2: Example Asterisk Appliance 50 Port Identification . .22
Figure 3 : Asterisk Appliance 50 Back View . . . . . . . . . . . . . . .24
Figure 4 : Mounting Instructions . . . . . . . . . . . . . . . . . . . . . . . .27
Figure 5: GUI Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 6 : System Status Page . . . . . . . . . . . . . . . . . . . . . . . . .32
Figure 7 : Configure Hardware . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure 8 : Trunk Configuration Page . . . . . . . . . . . . . . . . . . . . .40
Figure 9 : New Analog Trunk Definition . . . . . . . . . . . . . . . . . . 41
Figure 10: Edit Analog Trunk Definition . . . . . . . . . . . . . . . . . . .45
Figure 1 1: Add New Service Provider . . . . . . . . . . . . . . . . . . . .47
Figure 1 2: Edit VoIP Service Provider . . . . . . . . . . . . . . . . . . . . 48
Figure 1 3: Create New SIP/IAX Trunk Definition . . . . . . . . . . . .50
Figure 14: Ed it VoIP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Figure 15: Outbound Calling Rules . . . . . . . . . . . . . . . . . . . . . .55
Figure 16: New Calling Rule . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Figure 1 7: Create New Dial Plan . . . . . . . . . . . . . . . . . . . . . . . .59
Figure 18: Use r Exte n sions . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Figure 19: Cre a te New User . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Figure 2 0: New Ring Group . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Figure 21: Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Figure 22: New Call Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Figure 2 3: Default Voice Menu . . . . . . . . . . . . . . . . . . . . . . . . .78
Figure 2 4: Custom Voice Menu Prompts Page . . . . . . . . . . . . .85
Figure 2 5: Record Menu Prompts . . . . . . . . . . . . . . . . . . . . . . .85
Figure 26: Up load Menu Prompts . . . . . . . . . . . . . . . . . . . . . . .86
Figure 2 7: New Time Interval . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Figure 28: Incoming Calling Rules . . . . . . . . . . . . . . . . . . . . . . .89
Digium, Inc. Page 12
List of Figures
Figure 29: Incoming Calling Rules . . . . . . . . . . . . . . . . . . . . . . .90
Figure 3 0: Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Figure 3 1: Paging/Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Figure 32: New Page/Intercom Group . . . . . . . . . . . . . . . . . . . .98
Figure 3 3: Settings for Paging Individual Extensions . . . . . . . . .99
Figure 3 4: Paging & Intercom Settings . . . . . . . . . . . . . . . . . . 1 00
Figure 3 5: New Conference Bridge . . . . . . . . . . . . . . . . . . . . .101
Figure 3 6: Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 04
Figure 37: New Follow Me Definition . . . . . . . . . . . . . . . . . . . .106
Figure 3 8: Follow Me Options . . . . . . . . . . . . . . . . . . . . . . . . .108
Figure 3 9: Directory Settings . . . . . . . . . . . . . . . . . . . . . . . . . .110
Figure 4 0: Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Figure 4 1: Call Parking Preferences . . . . . . . . . . . . . . . . . . . .116
Figure 4 2: Application Map . . . . . . . . . . . . . . . . . . . . . . . . . . .1 18
Figure 4 3: Dial Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Figure 4 4: New Voicemail Group . . . . . . . . . . . . . . . . . . . . . . .122
Figure 4 5: System Information . . . . . . . . . . . . . . . . . . . . . . . . .1 23
Figure 4 6: Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Figure 4 7: G.729 Codec Registration . . . . . . . . . . . . . . . . . . .127
Figure 4 8: G.729 Codec License Information . . . . . . . . . . . . .1 28
Figure 4 9: Backup Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Figure 5 0: Asterisk Appliance 50 Update . . . . . . . . . . . . . . . . .1 31
Figure 5 1: Polycom Update . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Figure 5 2: Asterisk Appliance 50 Options . . . . . . . . . . . . . . . . 1 34
Figure A-1: Back Panel Ports . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Digium, Inc. Page 13
List of Tabl e s
Table A-1: CRAFT Port Pinout . . . . . . . . . . . . . . . . . . . . . . . . .142
Table A-2: RJ11 Analog Port Connector. . . . . . . . . . . . . . . . . .1 43
Table A-3: LAN & WAN Ethernet Port Pinouts . . . . . . . . . . . . .144
Table B-4: Maximum 12V Power Consumption . . . . . . . . . . . . 1 46
Digium, Inc. Page 14

Chapter 1 Overview

The Digium® Asterisk Appliance 50 (AA50) is a stand alone PBX which runs Embedded Asterisk Business Edition™. It is suitable for the desktop, or mounting in a typical network closet or restricted access location. The Asterisk Appliance 50 is ideal for small office environments or as an extension to a central Asterisk PBX.
The Asterisk Appliance 50 can funct ion not only as a PBX, but also as a voice mail server, IVR server, conferencing server, VoIP ATA, or VoIP gateway. It has up to eight analog ports which are configur ed as FXO or FXS ports depending upon the product model. Additionally, the built in four port switch and WAN port allow it to also serve as a basic router.
The AsteriskGUI™ is the in terface f or the Asteris k Applia nce 50. I t gives you the ability to conf igure the basic har dware and dia l plan elemen ts you need when initially setting up your system, as well as every element needed to customize your setup. You must create trunks, system users, conferencing, voice mail, etc. The AsteriskGUI supports the following browsers:
Firefox 1.5 through 3.0 IE 7 Safari 3.x Opera 9.x
Digiu m, In c . Page 15
Chapter 1: Overview

Features:

Embedded Asterisk Business Edition™AsteriskGUI™Four port 10/100BaseT Ethernet switch with Auto-MDI/MDI-X capa-
bility for the four 10/100Base T LAN ports and one 10/100baseT WAN port (both 802.3/802.3u)
Up to eight analog ports supporting either FXS or FXO lines depend-
ing on product version (available product versions: S800i with VoIP only , S80 8i with Eight FXO, and S844i with Four FXS and Four FXO)
SIP and IAX2 VoIP protocolsCompactFlash interfa ce (Type 1) suitable for standard CompactFlash
cards
Configuration reset switchHigh performance Analog Devices Incorporated (ADI) BlackFin
BF537 processor
uClinux Operating SystemTranscoding provided on the Blackfin processor32ms (Hardware R evision B) or 128ms (Hardware Revision C) of ana-
log port echo cancellation
8MB on board serial Flash memory64MB 16 bit parallel SDRAMFron t panel LE Ds
Digium, Inc. Page 16

Chapter 2 Unit Installation

This chapter provides the following information:
Unpacking the Unit on page 18Inspecting Your Shipment on page 18Identifyi ng C om m un ic a tion Por ts on page 19Underst andi n g th e LEDs on page 19Using the Configuration Reset Switch on page 23Installin g the A st eris k Appliance 50 on page 24Mounting the Asterisk Appliance 50 on page 27
Figure 1: The Asterisk Appliance 50 (AA50)
Digiu m, In c . Page 17
Chapter 2: Unit Installation

Unpacking the Unit

When you unpack your unit, carefully inspect it for any damage that m ay have occurred during shipmen t. If damage is suspected, file a claim with the carrier and contact your resell er from which the unit was purcha sed or Digium T ec hnical Support (+1. 256.428. 6161). Keep the origina l shi pping container to use for future shipment or proof of damage during shipment.
Note: Only qualified service personnel should install the unit. Users should not attempt to perform thi s function themselves.

Inspecting Your Shipment

The following items are includ ed in shipment of the Asterisk Appliance 50:
Asterisk Appliance 50 (AA50)Compact Fl ash CardPower SupplyPower CableAnalog Cables (optional depending on model)CD-ROM containing manual and installa tion filesProduct Registration CardSupport and Warranty Information
Digium, Inc. Page 18
Chapter 2: Unit Installation

Identifyi ng C om m un ic a tion Por ts

The Asterisk Appliance 50 unit consists of up to eight RJ11 analog ports which are configured as FXO or FXS ports depending on the Asterisk Appliance 50 model. These ports provide 32ms (Hardware Revisions B) or 128ms (Hardware Revisions C) of analog por t echo canc ellation. The unit is rated for a total of 8 REN across all FXS ports. Each individual port is rated for up to 3 REN @ 1500ft (450m).
Four 10/100BaseT LAN ports and one 10/100BaseT WAN port provide the functionality to connect to the local network as well as allowing the Asterisk Appliance 50 to act as a router. All the Ethernet ports support auto-MDI-X.
See Figure 2 on page 22 to locate th e ports and their cor responding LEDs .

Underst andi n g th e LEDs

There are 15 LEDs on the front panel of the Asterisk Appliance 50. The eight LEDs corresponding to the analog ports on the rear panel indicate the type of interface installed. The definition of each LED and its color representation is explained in Table 1.
Digium, Inc. Page 19
Chapter 2: Unit Installation
Table 1: LED Definitions
LED Color Description
Power Blue
(pulsing)
On when the unit boots up, after the bootload process has c omplete d. The LE D pulses at a rate which is proporti onal to the processor load.
Compact Flash
Blue (flashing)
Flashes each time there is read or write activity to or from the CompactFlash card.
WAN Off No line is connected or the interface is
inactive.
LAN (4 ports)
Green (flashing)
Orange (flashing)
Off No line is connected or the interface is
Green (flashing)
Orange (flashing)
Link is up at 100Mbps. LED flashes at 1/ 10 second intervals as traffic is detected.
Link is up at 10Mbps. LED flashes at 1/10 second intervals as traffic is detected.
inactive. Link is up at 100Mbps. LED flashes at 1/
10 second intervals as traffic is detected. Link is up at 10Mbps. LED flashes at 1/10
second intervals as traffic is detected.
Digium, Inc. Page 20
Chapter 2: Unit Installation
Table 1: LED Definitions
LED Color Description
Analog (8 ports)
Off No analog port is installed in the
corresponding port.
Green (solid)
Port is configured for FXS operation and is enabled. An analog telephone may be connected to this port.
Green
Telephone is ringing.
(flashing) Green (slow
Telephone is in use.
blinking) Red (solid) Port is configured for FXO operation and
is enabled. A telephone line may be connected to this port.
Red
T elephone line is ringing.
(flashing) Red (slow
T elephone line is in use.
blinking)
Digium, Inc. Page 21
Chapter 2: Unit Installation
Figure 2: Example Asterisk Appliance 50 Port Identification
Digium, Inc. Page 22
Chapter 2: Unit Installation

Using the Configuration Reset Switch

The Configuration Reset (CFG RST) switch (rear panel) will reset the current Asterisk Appli ance 50 configuration to the factory defaults when pressed. The switch must be pressed and held during the boot process. This will force the unit to de lete all configuration data. The administrator password will also be reset. See Figure 3 on page 24 to locate the
switch.
RST
Caution.
Pressin g th e CFG RST sw itch will ca u s e lo ss o f al l configuration settings and reset administration passwords .
CFG
Digium, Inc. Page 23
Chapter 2: Unit Installation
Configuration Reset Sw itch
Craft
Port
WAN
Port
Power
Supply
Analog
Ports
LAN
Ports

Installin g the A st eris k Appliance 50

1. Remove the Compact Flash cover plate and insert the Compact Flash
Figure 3: Asterisk Appliance 50 Back View
card before connecting the power supply.
Caution.
The Compact Flash is not hot swappable. The Compact Flash card sh ould be inserted before powering on the unit. Likewise, before removing the Compact Flash card it should be unmounted (using the unmount command) and the Asteri s k Appliance 50 should be powered off.
Digium, Inc. Page 24
Chapter 2: Unit Installation
2. Connect one end of an Ethernet cable to an Asterisk Appliance 50
LAN port, and one end to an Ethernet connection on a computer configured to obtain an IP address automatically (DHCP). This step will connect your Aster isk Appliance 50 to your computer so that you may access the Asterisk Appliance 50 GUI from your computer.
3. Connect the provided power cable to the power supply. You can then
connect the power supply to the Asterisk Appliance 50’s DC power connector . The Ast eris k Appl iance 50 will immedia tely power on once connected to a power source.
4. Using an Asterisk Appliance 50 supporte d web browser, open a
browser window and enter the IP address for the Asterisk Appliance
50. The default LAN I P address i s 192 .168.69. 1. The def ault use rname is admin, and the default password is password.
Note: The first time you log on you will be prompted to change your password from the default. You will then be prompted to log on with the ne w password. Once th e log on process is complete the AsteriskGUI home page will be displaye d.
5. You may find it preferable t o enable the Aster isk App liance 5 0 GUI on
the WAN interface for ease of use. Once you have logged on to the Asterisk Appliance 50, click on the Networking menu, and then the WAN tab.
6. Select the Enable GUI on WAN interface checkbox.
7. Click Save, and then click Apply Changes. Your changes will be
applied and Asterisk will reload.
8. Attach the eth ernet cabl e co nn ect ed to t he Asteri sk App lia nce 5 0 ’s
LAN port to the WAN port. Connect the other end of the cable to the appropriate inte rnet connection (will vary depending on your setup). This will connect the Asteri sk Appliance 50 to the internet.
Digium, Inc. Page 25
Chapter 2: Unit Installation
9. Connect telephones to the analog por ts tha t are configured as FXS
ports and conne ct phon e line s to th e analog por ts that ar e confi gured as FXO ports.
10.Using an Asterisk Appliance 50 supported web browser, open a
browser window and enter the IP address for the Asterisk Appliance
50. The default username is admin, and the password is will be the password you chose after firs t logging into the Asterisk Appliance 50.
11. You are now ready to configure your Asterisk Applianc e 50 via the
GUI.
Caution.
This unit must be connected to the Teleco mmu nications Network in your country using an approved line cord, e.g.: for Australia use only line cords complying with ACA Technical Standard TS008.
Digium, Inc. Page 26
Chapter 2: Unit Installation

Mounting the Asterisk Appliance 50

Figure 4 below illustrates the proper mounting installation options:
Figure 4: Mounting Instructions
Warning.
Do not place anythi ng (including paper) on top of th e Asterisk Appliance 50. To allow proper cooling, these units must not be stacked.
Digium, Inc. Page 27
Chapter 2: Unit Installation
Table 2: W a ll Moun ting
Step Instru c tio n s for Wall Mounting
1 Select the area to mount the Asterisk Appliance 50 unit
(ref er to Figure 4 on page 27). The unit should be mounted at or below eye level to properly view the LEDs.
2 Install two #8 PAN headscrews (1 1/2-inc h or long er)
into the desired location on the wall . They should be placed approximately 7 1/2-inc he s, or 19cm, apar t horizontally or vertically, which is the distance between the two keyed insets on the back of the Asterisk Appliance 50. Make sure that the two screws are in alignment and level.
3 Leave approximately 1/4-inch of the screw protruding
from the wall to allow th e head of the scr ews to slide i nto the keyed insets, mounting the unit to the wall.
Warning
The Asterisk Appliance 50 should not be mounted with the LEDs pointing downward. Mounting the Asterisk Appliance 50 with the LEDs point ing downward ma y cause a disruption in air circulation, which could cause the Asterisk Appliance 50 to overheat. Mo unting t he As teri sk Appl ianc e 50 th is way ca n also expose the LAN, WAN, and analog ports to potential damage.
Digium, Inc. Page 28

Chapter 3 Telephone System Configuration

This chapter provides infor mation on how to initially set up your telephone system via the AsteriskGUI™. The following topics are covered:
Log On to the Asterisk Appliance 50 on page 31The Asteris k Appliance 50 Inte rface on page 32Analog Hardware Configuration on page 35Trunk C onfiguration on page 40Outgoing Calling Rules on page 55Dial Plans on page 59User Extens i ons on page 61Ring Groups on page 68Music on Hold on page 70Call Queu es on page 72Agent Login Settings on page 77Voice Menus on page 78Record a Voice Menu on page 85Time Intervals on page 87Incoming Calling Rules on page 89Voicemail on page 93Paging/Intercom on page 97Conferencing on page 101Follow Me on page 104
Digiu m, In c . Page 29
Chapter 3: Telephone System Configuration
Directory on page 110Call Features on page 112Voic e m a il Groups on page 122System Info on page 123Networking on page 124G.729 Codec on page 127Backup on page 130Update on page 131Options on page 134
The Asterisk Appliance 50 comes with Embedded Asterisk Business Edition™. The software includes the AsteriskGUI, a web based configuration int erface. The AsteriskGUI gives you the ability to set up your telephone system withou t the need to use command line configuration. Aft er connecti ng to the Asterisk Appli ance 50, the primary menu is displayed, giving you the ability to configure your system, as well as add features to your call system as your needs change.
Digium, Inc. Page 30
Loading...
+ 186 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use