Digital Watchdog Blackjack X-Rack, DW-BJX2U Quick Start Manual

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Quick Start Guide
State of the art hyper-optimized video management platform designed for ease,
speed and eciency.
Blackjack® X-RACK — Up to 200 2.1MP Cameras (1080p True HD Resolution)
X-R ACK
DW-BJX2U
DW-BJX2U
Default Login Information for DW Spectrum® IPVMS
Username: admin Password: admin1234
WHAT’S IN THE BOX
X-R AC K Server
Quick Start Guide
1 Set Power Cable 2 Set
1 Set
Keyboard and Mouse
NOTE: Download All Your Support Materials and Tools in One Place
1. Go to: http://www.digital-watchdog.com/support-download/
2. Search your product by entering the part number in the ‘Search by Product’ search bar. Results for applicable part numbers will populate automatically based on the part number you enter.
3. Click ‘Search’. All supported materials, including manuals, Quick Start Guides (QSG), software and firmware will appear in the results.
1 Set
Attention: This document is intended to serve as a quick reference for initial set-up. See the DW Spectrum full manual for more information on features and functionality.
digital-watchdog.com
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BLACKJACK X-RACK HARDWARE
F1
F2 F3
F1 2x USB 2.0 Ports F2 Power Button F3 HDD Status LED F4 Removable SSDs
F4
B1 Power Input B2 Serial Port B3 2 x USB 2.0 Ports B4 2 x USB 3.0 Ports B5 10Gbps Ethernet Port (LAN1)
LAN 1 LAN 2
B6 10Gbps Ethernet Port (LAN2) B7 HDMI Port, DVI Port* B8 RAID Controller
B3
B4
B5
B6
B7
B8
B1
B2
NOTE The local video outputs
Default Login Information for Pre-Installed DW Spectrum® IPVMS
Username: admin Password: admin1234
SPECIFICATIONS X-RACK
PART NUMBER Windows model DW-BJ X2U
Maximum IP cameras 200 (2.1MP/1 080 p @30f ps, with high recording q ualit y)
Included IP licenses 8
Form factor 2U rack mount
Operating system
CPU Intel Xeon® Processor with 8 Cores
Memory
Ethernet port
System Max vid eo stora ge rate (M bps) 1200Mbps**
Storage Ma x. DW-B JNAS R ACK Connection 4 (up to 560TB)
Video-out
Pre-loaded VMS software DW Spec trum® IPVMS Server
Remote clients Cross platfor m - Windows®, Linux U buntu® and Mac
Mobile apps iOS® and Android
Keyboard & mouse Included
Rail kit Included (4 post static)
Power supply Dual 380W Redundant****
Operating temperature (ambient room temperature) 50°F~80°F (10°C~27°C)
Operating humidity 20~60% RH
Dimension (WxDxH) 17.29” x 2 1.9 3” x 3.46” (439. 3 x 557.1 x 88 mm)
Warranty 5 year
OS on SSD 2x SSD ( RAID1 mirrored), hot-swappable bays wit h lock
Outputs True HD and DVI output***
Resolution HD 1080p
Windows Server 2016
32GB DDR4 ECC
Option: DW-MEM32GX - 32GB(2x 1 6GB) memor y upgra de Kit*
2 x 10Gigabit Ethernet (RJ45)**
Option: DW-R10NIC - s econd ary 10Gbps RJ45 po rt*
®
®
should be used for configuring the DW Spectrum® and cameras, not for viewing cameras running on a DW Spectrum® client.
®
* Available at initial orde r only
*** Should be used for initial co nfiguration and server mana gement
2
**** A se parate U PS for e ach powe r supply is recom mended
** Requ ire 10Gb network switch
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Quick Start Guide
SETTING UP THE X-RACK
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cables as illustrated in the diagram below. Connect
LAN1(B6) first to configure NAS devices and cameras first. Then configure local network later.
* LAN1 should be connected to a 10Gigabit switch port.
2. Connect the server to an appropriate power source. * It is recommended to use an uninterrupted power supply (UPS) system of 1500VA or higher.
3. Turn on the server if the server does not turn on automatically.
(Press the Power Button on the front of the X-RACK. F2 on the diagram). * Connecting the power cable to the live power source may turn on the server automatically
Connect to DW-BJNAS
Rack models
10 Gigabit Switch
LAN 1 LAN 2
Connect to Corporate LAN
PoE Switch for cameras
STEP 2: Configure Date and Time
Windows
1. Double click Date and Time icon on the Desktop.
2. Change Time zone if not correct (default is UTC-08:00 Pacific Time)
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SETTING UP THE E-RACK
STEP 1: Connect Peripherals, power and network
1. Connect a monitor, USB keyboard, USB mouse and network cable to one of the ethernet ports (B8 on the diagram) Configure the camera network first then will configure local network later.
STEP 2: Configure Date and Time
Windows
1. Double click Date and Time icon on the Desktop.
2. Change Time zone if not correct (default is UTC-08:00 Pacific Time)
Press OK after selecting the correct Time zone.
Click “Change date and time…” to update the date and time if they are not correct.
* Verify the Time zone before updating the date and time. Time may show 2 or 3 hours o due to incorrect
Time zone.
Press OK after adjusting to the correct date and/or time.
4. Press OK to close Date and Time when done.
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Quick Start Guide
3. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
STEP 3: Configure Network
Please have the following information ready before starting the network configuration.
NAS and Camera Network Local Network (LAN)
IP Address
Subnet Mask / Netmask
Default Gateway / Gateway Not Applicable
DNS Servers Not Applicable
* NAS & Camera Network and Local Network cannot be on the same network.
NOTE The Blackjack X-RACK’s network settings are set to DHCP as
default.
NOTE If you are not sure what information to enter, contact your Network Administrator or
Internet Service Provider for the information.
Windows
1. Double click Network Connections on the Desktop
2. Right click on the Ethernet with cable connected and click Properties.
3. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
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3. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
4. Select “Use the following IP address” (Use the following DNS server addresses will be selected automatically).
5. Enter IP address and Subnet mask of the NAS and camera network. (do not enter anything for the Default gateway, Preferred
DNS server and Alternate DNS server.
NOTE DW-BJNAS should be installed on the same network (LAN1) as the security cameras and
NOT placed on the corporate LAN (LAN2).
6. Click OK to close then click Close to go back to Network Connections.
Configuring Local Network(LAN2)
7. Right click on the other Ethernet, the one with network cable unplugged, and click Properties.
8. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties.
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Quick Start Guide
6. Click OK to close then click Close to go back to Network Connections. Local Network
7. Right click on the other Ethernet, the one with network cable unplugged, and click Properties.
8. Click Internet Protocol Version 4 (TCP/IPv4) and click Properties
9. Select Use the following IP address (Use the following DNS server addresses will be selected automatically)
10. Enter IP address and Subnet mask of the camera network.
* Consult with your IT department if you do not know what IP address to use.
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* Consult with your IT department if you do not know what IP address to use.
11. Click OK to close then click Close to go back to Network Connections.
12. Connect a network cable to the Ethernet port B8 on the diagram (page 2) to the switch on the local network.
13. Close the Network Connections by clicking X on the upper right corner of Network Connections.
11. Click OK to close then click Close to go back to Network Connections.
12. Connect a network cable to the Ethernet port B7 on the diagram (page 2) to the switch on the local network” please change B7 to B6.
13. Close the Network Connections by clicking X on the upper right corner of Network Connections.
Connect DW-BJ8NASxTR/DW-BJ16NASxTR using DW IP Finder
Follow the QSG accompanied with the Blackjack NAS Rack models to properly connect to the network.
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Quick Start Guide
1. From the Windows based Blackjack® server or Client or any Windows® PC, open DW IP Finder™ by double
clicking on the DW IP Finder™ icon on the Desktop or click on DW IP Finder™
from Start Menu > All Programs > DW IP Finder.
2. If the DW IP Finder™ is not installed or not the latest version, download and install from http://digital-watchdog.com/support.
- Under Software, select DW IP Finder™ from the dropdown list.
- Then go to downloads section and expand software/firmware.
- Click on the download icon to download the DW IP Finder™.
- Then install the DW IP Finder™ by following the installation wizard.
* Requires DW IP Finder™ 4.3.17 or later version.
3. When the DW IP Finder™ is opened, change the device to BJNAS and click to scan for the Blackjack NAS models on the network.
4. If any of the the Blackjack®NAS are not listed, change the Network by clicking the drop down and select another
network if exist. Then click to scan the network for the Blackjack® NAS.
5. Find the Blackjack® NAS from the list, then either double click on the Blackjack NAS logo or click on the under
the IP Conf column.
* Available at time of initial order only / ** UPS Recommended
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6. From the Device Settings, enter IP Address, Netmask and Gateway then click Apply to save changes.
®
NAS are not listed, change the Network by clicking the drop down and select another
®
NAS.
®
NAS from the list, then either double click on the Blackjack NAS logo or click on
the
under
NOTE The DW-BJNAS should be configured using a Static IP address. If the IP Address will be
obtained using a DHCP service, confirm the address has been reserved and will not expire.
7. From the main DW IP Finder, click to update the list with new IP address.
8. Find the Blackjack® NAS from the list, then either double click on the Blackjack NAS logo or click on the under the IP Conf column.
9. Click to add to the server. Script will run and add volumes to the Windows.
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Quick Start Guide
Windows
When completed without errors, “Success” will be displayed for Disk 1 and Disk 2. Click any key on the keyboard to
close the
CMD window.
If you have another Blackjack NAS Rack, repeat 5 ~ 9.
10. Close DW IP Finder if no other devices to configure.
11. Reboot the server.
Spectrum Client (only use for initial configuration and maintenance)
WINDOWS-BASED SOFTWARE MANUAL LAUNCH
To launch the DW Spectrum® Software on the Windows-Based P-RACK:
OPTION 1: Double-click the DW Spectrum® desktop icon.
OR
OPTION 2: Go to ‘Start’
on the bottom left and select DW Spectrum® in the Digital Watchdog folder
* Available at time of initial order only / ** UPS Recommended
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SETTING UP DW SPECTRUM® MEDIA SERVER
Login : admin Password : admin1234
STEP 1: Initial run from Blackjack® server
1. Open DW Spectrum® Client by double click on the DW Spectrum icon
2. Click on the preconfigured server.
3. Enter password and click connect.
* Default password : admin1234 (case sensitive)
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STEP 2: Mange Storage Location
1. Right click the server name listed on the Resources then click Server Settings.
Quick Start Guide
2. Go to the Storage Management
3. Click the toggle buttons on the right side for each drives added if they are not activated.(It should be Green when activated)
4. Click “OK”.
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STEP 3: To rename the server
1. Right click on the server name listed on the Resources then click Server Settings.
2. Go to General tab, then type in the new server name in the Name field and click OK.
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* Available at time of initial order only / ** UPS Recommended
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Quick Start Guide
STEP 4: To check for update
1. Click on the menubutton on the top left of the screen, then click System Administration.
2. Go to Updates tab. Click Update System if turned orange.
* If you are on the latest version, it will say “You have the latest version installed” and the Update System button
will be greyed out.
3. Click OK when update is completed.
* Available at time of initial order only / ** UPS Recommended
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STEP 5: Enter License
1. Go to System Administration then click License tab.
2. Enter License Key then click Activate License button. (Internet connection required)
* Click on Activate Trial License if you have not purchased the valid license.
3. Click OK to when the License is activated.
STEP 6: Configure recording
* cameras will be automatically populated under the server’s resource tree if the cameras and the server’s IP
addresses are properly configured.
1. Right click on the camera to setup recording, then click Camera Settings.
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* Available at time of initial order only / ** UPS Recommended
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2. Go to Recordings tab.
Quick Start Guide
3. Click to turn on recording.
4. Configure Schedule Settings for Quality, FPS and Recording Type.
5. Click and drag mouse over the Recording Schedule to assign the recording setting.
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* Click on All to apply to the all schedules.
6. Red dot will appear next to the camera when the recording is started.
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STEP 6: Backuping Database
1. Go to System Administration and click General tab.
Quick Start Guide
2. Click Create Backup… button.
3. Navigate to the folder where to save and enter name of the backup file then click save.
* Strongly recommend to also backup to the external storage media.
NOTE: More information and instructions are available in the Spectrum 3.0 Manual.
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TROUBLESHOOTING TIPS
Windows
Problem Possible Solutions
My camera does not auto-discover
Videos are slow
My camera appears disconnected
I can’t get playback video from my camera
I get an ‘unauthorized’ message on my camera
1. Is the camera in the same LAN network as the Media Server?
2. Is your camera compatible with DW Spectrum? (Refer to our website for full list of supported cameras.)
3. Is the camera updated to its latest firmware?
4. If your camera is integrated with DW Spectrum via ONVIF, make sure ONVIF is enabled on your camera.
5. Try adding the camera manually.
6. Try rebooting the server after installation. Allow up to 2 minutes for the server to map your network and detect all supported devices.
1. Are you accessing the same cameras from multiple clients? (LAN & WAN)
2. Do you have a Gigabit network? Check your network speed.
1. Under camera settings, make sure the user name and password are correct.
2. Under the camera settings, use the ‘Ping’ button to make sure the camera is connected to the network properly.
3. If you can connect to the camera’s web viewer, try rebooting the camera and/or restore it to factory default.
4. Make sure your camera is using the latest firmware available.
5. Make sure that the camera is connected to the same network as the server.
6. If you are connecting to a camera that is integrated with DW Spectrum via the ONVIF protocol (see list), make sure ONVIF is enabled.
7. Make sure your user has permissions to view that specific camera.
1. Do you have network connection between client and server (in case server and client are not on the same machine)?
2. Make sure your user has playback viewing permissions for the selected channel.
3. Make sure the camera is set to a recording mode that would provide recorded video for the selected time and environment.
4. On the server side, check the media server log to make sure the camera you are trying to watch has not been unexpectedly disconnected.
1. Make sure the camera’s user name and password are properly entered in the camera’s general information under the camera settings menu.
2. If necessary, try rebooting the camera to apply the camera’s user name and password.
SYSTEM REQUIREMENTS
Recommended Specs for the Full Client
Processor Intel Core i5 or greater
Video Card
Resolution 1920 x 1080
RAM 16GB
NIC 1Gbps Ethernet
OS Supported – Client
Linux OS
* Except Storage Server version Important: OS not listed will be not be supported by DW® Tech Support
Tel: +1 (866) 446-3595
Fax: (813) 888-9262
Intel HD Graphics 2500 (or higher) with 1GB Dedicated Memory Recommend NVIDIA or AMD graphics card with 2GB or more memory
Windows
Windows Servers*
Linux Ubuntu 14.04, Ubuntu 16.04
Mac OSX 10.11, OSX 10.12
7 Home, 7 Standard, 7 Pro, 7 Ultimate, 8/8.1 Standard, 8/8.1 Pro, 8.1 Enterprise, 10 Home/Pro/Enterprise**
Any versions of 2008 , any versions of 2008 R2, any versions of Server 2012, any versions of Server 2012 R2
www.digital-watchdog.com sales@dwcc.tv
Rev Date: 01 /19
Speci fications and p ricing are subj ect to change without notice.
Copyright © Digital Watchdog. All rights reserved.
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