digital rapids TouchStream User Manual

Digital Rapids TouchStream

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© 2011 Digital Rapids Corporation. All rights reserved.
Digital Rapids, the Digital Rapids logo, and TouchStream are trademarks or

registered trademarks of Digital Rapids Corporation.
Except as permitted by such license, no part of this document may be

reproduced, transmitted, or converted in any form or by any means electronic or
mechanical for any purpose, without the prior written permission of Digital
Rapids Corporation.

Information in this manual is furnished for information only and does not
represent a commitment on the part of Digital Rapids Corporation. Information in
this manual is subject to change without notice. Digital Rapids Corporation
assumes no responsibility or liability for any errors or inaccuracies that may
appear in this manual.

Digital Rapids Corporation makes no warranties, express or implied, including
without limitation the implied warranties of merchantability and fitness for a
particular purpose, regarding the software. Digital Rapids Corporation does not
warrant, guarantee or make any representations regarding the use or the results
of the use of the software in terms of its correctness, accuracy, reliability,
currentness or otherwise. The entire risk as to the results and performance of
the software is assumed by you. The exclusion of implied warranties is not
permitted by some jurisdictions. The above exclusion may not apply to you.

In no event will Digital Rapids Corporation be liable to you for any consequential,
incidental or indirect damages (including damages for loss of business profits,
business interruption, loss of business information, and the like) arising out of
the use or inability to use the software even if Digital Rapids Corporation had
been advised of the possibility of such damages. Because some jurisdictions do
not allow the exclusion or limitation of liability for consequential or incidental
damages, the above limitations may not apply to you. Digital Rapids
Corporation’s liability to you for actual damages from any cause whatsoever,
and regardless of the form of the action (whether in contract, tort (including
negligence), product liability or otherwise), will be limited to $50.

For information on the Warranty for the Digital Rapids hardware, please see the
Warranty section at the end of the user’s guide.

Last revised on Ju ne 3, 2011.

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Table of Contents

Safety Instructions ................................................................................................ 1

CAUTION ....................................................................................................... 1

Use Only for Intended Applications ............................................................... 1

Checking the Power Cord .............................................................................. 2

Warnings and Cautions ................................................................................. 2

TouchStream Connections ................................................................................... 4

Connecting Video and Audio Inputs .................................................................. 4

Connecting to the Network ................................................................................ 5

Connecting an External Hard Drive................................................................... 6

Connecting a Monitor, Ke yboard, Mo us e .......................................................... 6

TouchStream Software Operation ........................................................................ 7

Overview ........................................................................................................... 7

Getting Started – Using a previous configuration .......................................... 7

Getting Started – Setting up a new configuration .......................................... 8

Setup ............................................................................................................... 10

Trigger ......................................................................................................... 10

Pause/Resume ............................................................................................ 11

Project .......................................................................................................... 12

Input ............................................................................................................. 13

Output .......................................................................................................... 13

Video Settings and Audio Settings .............................................................. 17

Video Settings ................................................................................................. 18

Graphic Overlay ........................................................................................... 18

Picture Controls ........................................................................................... 19

Noise Reduction .......................................................................................... 19

Cropping ...................................................................................................... 21

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Audio Settings .................................................................................................21

Levels ...........................................................................................................21

Bass/Treble ..................................................................................................21

Audio Pass-Through for Monitoring .............................................................22

Info ...................................................................................................................22

Email Config .................................................................................................23

Network Settings ..........................................................................................23

Reset ............................................................................................................24

Security: Lock ..............................................................................................24

Security: Restrictions ...................................................................................24

Broadcast Manager Control .........................................................................26

Customizing TouchStream Projects ....................................................................27

GPI - General Purpose Interface ........................................................................29

TouchStream System Specifications ..................................................................30

DRC-Stream PCI Card Specifications ................................................................31

DRC-500 ..........................................................................................................31

DRC-1600 ........................................................................................................32

DRC- 5650 .......................................................................................................33

Regulatory Certifications and Compliance ..........................................................35

WARNING: English (USA) ...............................................................................38

AVERTISSEMENT: Français ..........................................................................40

Warranty ..............................................................................................................42

Limited Warranty for Digital Rapids TouchStream ......................................42

Extent of Limited Warranty ..........................................................................42

Warranty Limitations and Exclusions ...........................................................43

Limitations of Liability ...................................................................................43

Contact Inform ation .............................................................................................44

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Safety Instructions

Before you operate this product you wil l need to make sure you follow certain
basic safety precautions.

CAUTION

Servicing of a chassis sub-assembly shall be performed only by technically
qualified persons.

Follow these guidelines to meet and maintain safety and product regulatory
requirements.

Read and adhere to all of these instructions and the instructions supplied with
this assembly. If you do not follow these instructions, the UL listing and other
regulatory approvals will be void, and the product will most likely be non­compliant with regional product laws and regulations.

Use Only for Intended Applications

WARNING: This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to take
adequate measures.

This product was evaluated as Class A - Information Technology Equipment
(ITE) that may be installed in offices, schools, computer rooms and similar
locations. The suitability of this product for other Product Categories and
Environments other than ITE applications, (such as medical, industrial, alarm
systems, and test equipment) may require further evaluation.

When you operate this product observe all warnings and cautions in the User’s
Guide.

To avoid injury, be careful of:

• Sharp pins on connectors

• Sharp pins on printed circuit assemblies

• Rough edges and sharp corners on the chassis

• Hot components (like processors, voltage regulators, and heat sinks)

• Damage to wires that could cause a short circuit

• Pinched fingers when changing the angle of the front panel display

• Moving fan blades intended for cooling

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Checking the Power Cord

WARNING

Do not attempt to modify or use the supplied AC power cord if it is not the exact
type required.

The power supply cord is the main disconnect to AC power. The socket outlet
must be installed near the equipment and be readily accessible.

If the power cord supplied with the system is not compatible with the AC wall
outlet in your region, get one that meets the following criteria:

• The cord must be rated for the available AC voltage and have a current
rating that is at least 125% of the current rating of the server.

• The plug on the power cord that plugs into the wall outlet must be a
grounding-type male plug designed for use in your region. It must have
certification marks showing certification by an agency acceptable in your
region.

• The connector that plugs into the AC receptacle on the power supply
must be an IEC 320, sheet C13, type female connector.

• In Europe, the cord must be less than 4.5 meters (14.76 feet) long, and it
must be flexible <HAR> (harmonized) or VDE certified cordage to comply
with the chassis’ safety certifications.

• The user must comply with local electrical code requirements.

Warnings and Cautions

These warnings and cautions apply whenever you remove the chassis cover to
access components inside the chassis. Only a technically qualified person should
integrate and configure the unit.

WARNING / BEFORE YOU REMOVE THE ACCESS COVER
Before removing the access cover for any reason, observe these safety

guidelines:

1. Turn off all peripheral devices connected to the unit.

2. Turn off the unit by pressing the power button on the front of the chassis.
Then unplug the AC power cord from the chassis or wall outlet.

3. Label and disconnect all peripheral cables and all telecommunication
lines connected to I/O connectors or ports on the back of the chassis.

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4. Provide some electrostatic discharge (ESD) protection by wearing an
antistatic wrist strap attached to building ground—any unpainted metal
surface on a chassis that is still plugged in—when handling components.

WARNING
The power button on the front panel DOES NOT turn off the AC power.
To remove power from unit you must unplug the AC power cord from the wall

outlet or the chassis.

WARNING
Hazardous electrical conditions may be present on power, telephone, and

communication cables. Turn off the server and disconnect the power cord,
telecommunications systems, networks, and any other peripheral devices
attached to the unit before opening it. Otherwise, personal injury or equipment
damage can result.

WARNING
Do not open the power supply. Hazardous voltage, current and energy levels are

present inside the power supply. Refer servicing of the power supply to qualified
technical service personnel.

WARNING
Danger of explosion or fire if the battery is incorrectly replaced. Replace only with

the same or equivalent type recommended by the equipment manufacturer.
Dispose of used batteries according to manufacturer’s instructions.

The symbol of the crossed out wheeled bin indicates that the
product (electrical and electronic equipment) should not be placed
in municipal waste. Check local regulations for disposal of
electronic products.

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TouchStream Connections

Connecting Video and Audio Inputs

Your TouchStream unit will have one of three sets of connections avai lab le,
depending on which model you purchas e d.

Option 1: Analog only

Video: One standard definition video channel selected from
Composite (yellow) and S-video (black) inputs.

Audio: Two stereo audio channels selected from one Unbalanced
stereo (white and red) and two Balanced stereo inputs ( bala nc ed input
requires a sm all bre akout cable be connected to the 15-pin connector).

Option 2: SDI standard definition

Video: One standard definition SDI video channel; connect the
provided SDI connector (shown below) to the 62-pin connector.

Audio: Two stereo channels of embedded SDI audio
Optional with breakout cable or breakout box connected to the 62-pin

connector: One analog video (Composite, S-video, Component), 4
stereo analog audio (Balanced, Unbalanced), two stereo AES digital
audio inputs

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Option 3: SDI HD/SD input

Video: One video channel from HD/SD SDI input (second connector)
Audio: Four stereo channels of embedded SDI audio
Optional with breakout box: Four stereo channels of AES digital audio

inputs

Note for HD inputs: HD inputs may require down-conversion
(performed within TouchStream) to lower resolution or frame rate for
streaming output (dependent on output format).

Connecting to the Ne twork

The TouchStream unit includes a Gigabit Ethernet controller w it h a standard
8P8C (8 Position 8 Contact) connection, often referred to as an RJ45 connection.

Once you have physically connected the TouchStream unit to the network with a
cable, you may have to configure the network settings using the TouchStream
software. The software default is to automatically obtain an IP address and DNS
if the network supports this capability. If the network does not support this you will
need to ask your network administrator for the appropriate IP settings and you
will have to enter them manually.

To get to the Network settings screen:

• From the main screen press the Info button

• On the Info screen press the Network Settings button

Both “Automatically obtain IP Address” and “Automatic DNS” will be enabled by
default. Press the check mark box to disable them if you need to manually enter
values provided by your network administrator.

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Connecting an External Hard Drive

If you plan to create archive files with your TouchStream unit you must have
either purchased the internal storage option for your TouchStream unit or you
must connect an external drive to your unit. You cannot write archive files to the
internal “C” drive of the TouchStream unit.

There are two USB 2.0 ports on the back of the unit and two Firewire ports that
can be used to attach an external drive.

Maximum data transfer speeds: US B 480 Mb ps ; Fire wi re 400 Mbps

Connecting a Monitor, Keyboard, Mouse

Normal TouchStream operation only requires the touch screen front panel.
However, should you need to use something other than the TouchStream

software on the box you may need to connect a monitor (DB15 connector),
keyboard and mouse (PS/2 ports or USB) to the system. There are ports on the
back of the unit for these devices.

To close the TouchStream software use the keyboard and click ALT-F4. Do not
change the screen resolution, as the touch screen requires a specific
resolution and it is not easy to reset once it has been changed.

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TouchStream Software Operation

Overview

Getting Started – Using a previous configuration

If the TouchStream unit was previously configured, then the last settings that
were used (e.g., Project, Source, etc.) will be loaded automatically. If you want to
use the same settings as the last time then you can start streaming immediately.

If the TouchStream unit was shut down in an unarmed state, then simply press
the Trigger button, choose your trigger type, press Arm, and you are ready to
start streaming.

If TouchStream
was shut down
in an “Armed”
state, then when
it is restarted the
first button will
be green.

If TouchStream
was shut down
in an “unarmed”
state, then when
it is restarted the
first button will
be a Trigger

button.

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The Trigger button will be gray (or inactive) if the TouchStream has never been
run or if the project that was previously loaded when the TouchStream software
was shut down has been deleted. In that case you will need to set up the unit.

Getting Started – Setting up a new configuration

If you are setting up the TouchStream software for the first time, or you want to
set up a new configuration, there are a few basic steps.

1. Press the Setup button.

The Setup screen will show the following buttons:

2. Press the Project Settings button. Choose the project that you want to use
from the panel on the right. Information about the project will be displayed on the
left. The default projects that are displayed in this list will vary, depending on the
TouchStream model that you have purchased.

3. Press the Input Settings button and select th e vid eo and aud io inp uts that you
want to use. The default input settings that are displayed in this list will vary,
depending on the capture board installed in your TouchStream model.

4. Press the Output button and choose whether you want to enable an Archive
output (to record to a file to an external dri ve) and/or to a Broadcast output. Note
that if you want to create a live stream only, then you will need to disable the
Archive output. For Flash projects, if you want to create a live stream only you will
need to select a project does not include the Archive option.

5. Optional: You can adjust the Video Settings and Audio Settings if desired,
checking the green Done button to return to the Setup screen each time.

6. Press the Trigger button to choose the method you plan to use to start and
stop the encoding. Press the Arm button to accept the trigger setting and put the
unit in a standby mode, or the Cancel button to return to the main Setup screen
without setting a trigger.

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7. If you pressed the Arm button on the Trigger screen you will be returned to the
main interface and you will be able to start streaming based on your trigger.

If you later want to disarm the Trigger, you can press the Setup button to access
the Trigger screen.

If you pressed the Cancel button on the Trigger screen you will be returned to the
Setup screen and you can press the Done button to go to the main screen.

8. On the main screen you will see a Fade In or a Fade Out button. If you set a
Graphic Overlay during setup (on the Video Settings) you can use these buttons
to control the graphic overlay.

9. The Video Settings and Audio Settings buttons on the main screen take you to
the same settings screens as the Video Settings and Audio Settings buttons on
the Setup screen. They have been included on the main screen for ease of
access, as you can change the video and audio settings on the fly, while an
encode is taking place, and the settings will be appli ed im mediately to the
encoded video and audio.

10. The Info button on the main screen provides you with infor mation about your
unit. If you are having an issue with your unit and you contact Digital Rapids
Support for assistance they may direct you to use the Email option on this Info
screen. This will email the unit’s information directly to Digital Rapids Support.

The Info screen includes a Network Settings button to allow you to configure the
TouchStream for network communications, with both automatic and manual
configuration options. It also includes a Reset button (to restore the settings to
their original state) and a Security button (to lock some or all of the functions). If
you do not see some of the functions described in this manual, then the Lock or
Restrictions function was used to restrict the available functions.

For details on all settings and operation, please see the following sections.

A Locked interface can

be unlocked by clicking
the unlock button and
entering the correct

password.

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Setup

To access the Setup screen press the Setup button on the main interface.

Trigger

There are three trigger types available: Manual, GPI and Scheduled.
Note that Trigger settings are global settings that are overwritten when you click

the Done button and return to the main screen. That is, the settings are not saved
with the selected project, they are saved and applied to all projects on the
TouchStream unit.

Manual Trigger

When you select Manual Trigger you will be starting the encode by pressing the
Start button on the main interface.

You must select how you want stop the encode:

• Manual Stop: After you have pressed the Start button it will change to a
red Stop button. Press this button to manually stop the encode.

• Duration: Specify how long you want to run the encode in
hours:minutes:seconds using the numeric keypad on the right hand side
of the screen.

• End Time: Specify a time to end the encode in hours:minutes:seconds
using the numeric keypad on the right hand side of the screen. This time
will be based on the system time. The current time will be displayed at
the bottom of the screen. All times use a 24 hour clock.

Note that even if you selected a Duration or End Time you will be able to end the
encode early by pressing the Stop button on the main screen after the encode
has started.

GPI Trigger

TouchStream can monitor the serial communication port on the back of the unit
for a GPI signal, and it can use that signal to start the encoding. For more
information about making GPI cables please see GPI - General Purpose

Interface on page 29.

You must also select how you want stop the encode:

• GPI Stop: the unit will monitor the serial communication port you specify
and use the signal to stop the encoding.

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• Duration: Specify how long you want to run the encode in
hours:minute:seconds using the numeric keypad on the right hand side of
the screen.

• End Time: Specify a time to end the encode in hours:minute:seconds
using the numeric keypad on the right hand side of the screen. This time
will be based on the system time. The current time is displayed at the
bottom of the screen. All times use a 24 hour clock.

Scheduled Trigger

When you select Scheduled Trigger TouchStream can monitor the system clock
to set a Start Time and a Stop Time for the encode.

Note that once the Scheduled Trigger has been armed you can override both the
start and stop manually if desired by pressing the Start or Stop button on the
main screen.

Arm, Disarm, Cancel

When you press the Arm button your selec ted tr igg er type will be acti ve, and you
will be returned to the main screen. If you press the Disarm button any previously
selected trigger will be disabled. If you want to exit the trigger screen without
changing any settings, press the Cancel button.

Pause/Resume

While the TouchStream unit is encoding the Pause button will be available.

If you press the Pause button it will change to a Resume button.

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Project

The TouchStream unit comes with installed projects that use the most common
settings for live streaming scenarios. When you press the Project Settings button
you will be shown the projects that include codecs that you are licensed to run on
your TouchStream model.

When you select a project the basic information about that project will be shown
in the panel on the left side. If a project contains more than one encoder then you
will see information for all of the individual encoders, each one in its own section
as you scroll down.

TouchStream projects contain the following information:

• The encoder settings that are used to create the output, including such
things as frame size, bitrate, audio information, frame rate, etc.

• Hardware deinterlaci ng setting (enabled by default on all projects)

• Output settings f or archive and br oadc ast as appropriate

• For some codecs closed caption settings will be included in the project;

these projects will include “CC_VBI” in the project name

• For some codecs transport stream muxer settings wil l be inclu ded in the
project; these project names start with “TS_”

Installed TouchStream Projects

TouchStream has 4 basic models, with 3 input options. The projects that are
available are the ones that can be used by your model and in put opt ion.

• TouchStream LE: Includes ASF, WM9 and Smooth Streaming projects

• TouchStream Web: Includes Flash (DRC AVC for Web) projects and

ASF and WM9 projects

• If the Flash 8 option was purchased then On2 projects will be included

• TouchStream Mobile: Includes Dicas projects with 3 output streams per

project: H263 at 176x144, MPEG4 at 240x180, H264 at 320x240

• TouchStream TS: Includes projects that output transport streams. The
video in those transport streams will be either H264 or MPEG2. Also
includes projects to output H264 using RTSP/RTP streaming.

• If the iPhone/iPad option was purchased then iPhone/iPad projects will
be included. (You must have the optional internal drive or an external
drive.)

• TouchStream with the SD SDI input option includes some additional
projects that include NTSC closed captioning.

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If you would like information on modifying projects please see Customizing

TouchStream Projects on page 27.

Input

The TouchStream unit comes with installed input settings that use the most
common settings for live streaming scenarios. When you press the Input Settings
button you will be shown a list of all of the input settings that are installed on the
unit that can be used by your TouchStream model.

When you select an input setting information about that input setting will be
shown in the panel on the left side.

If you would like information about creating your own input settings please see

Customizing TouchStream Projects on page 27.

Note that the selected input setting is not saved with the current project. The
input setting is a global setting that will apply to all projects.

If you would like to use the DV output of a DV camera as an input for your
TouchStream unit then please contact Digital Rapids support for an updated key.
Use a firewire cable to connect the DV camera to TouchStream and turn on the
DV camera. Go to the Input screen (or if you are currently on the Input screen, go
to any other screen then go back to the Input screen to refresh the screen.) Your
camera will be shown in the list of input setting options. Note that Video Settings
and Audio Settings as well as hardware de-interlacing will not be available when
you are using the DV output. If you need these settings then you can use one of
the analog outputs commonly found on DV cameras to input video and audio to
the TouchStream unit.

Output

TouchStream projects include outputs for Archive file creation and/or for live
Broadcast streaming. Depending on the codecs included in the project you may
have more than one type of Broadcast output option. By default all of the
available output options for that project will be enabled. Disable the ones you do
not plan to use by pressing the check mark next to the “Enable” to clear the box
before you start encoding.

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Archive File Output

You can use your TouchStream unit to create an archive file. If you plan to create
archive files you must have purchased the internal storage option f or your
TouchStream unit or you must connect an external drive to your unit. You cannot
write archive files to the internal “C” drive of the TouchStream unit. If you do not
plan to create an archive file and do not have a suitable drive installed for writing
archive files, then disable the archive output or your encode will not start.

Folder: To select the drive and folder for your archive files press the Browse
button. All of the detected drives will be shown in the bottom half of the screen.
Select the drive you want to use and any folders on that drive will be shown.
Press the folder you want to use. Use the two buttons at the far right, a folder with
a + symbol and a folder with a curved up arrow to add a new folder or to move up
one level. If you add a new folder a keyboard panel will open to allow you to type
a name for the new folder. Press the Done button after you have selected your
folder. The full path will appear in the Folder field on the Output screen.

File: To select a file name for your archive file use the drop down arrow to pick
an automatically generated file name based on the following:

• Start date, start time, profile name
(%PROJ.SDATE%_%PROJ.STIME_%_%PN%)

• Start date, bit rate and auto incrementing number from 0
(%PROJ.SDATE%_%BR%_%N.0%)

• Start date, start time and bit rate
(%PROJ.SDATE%_%PROJ.STIME_%_%BR%)

Projects have all

outputs enabled
by default.
Disable the ones
you do not plan
to use by
pressing the
check mark to
clear the box.

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Note that the text between the % signs will be automatically filled in by data when
the file is created. These %text% strings are “system tags” or wildcard values that
are understood by the TouchStream software. There are many additional system
tags that you may find useful (e.g. %R% is output resolution). You can modify the
file name by pressing in the name field to open a keyboard panel. You can add
your own text to the preset file names, add additional system tags, or create your
own file names without system tags. When using system tags, text can be
inserted before, after or between system tags, but do not change the text
between the paired % signs.

Keep in mind that you will overwrite an existing file if you do not change the file
name for each encode, or include a system tag that automatically changes the
file name for each encode.

Rollover: Projects that output Windows Media 9 (WM9) support an additi onal
Rollover option. Note that file rollover is not frame accurate, that is, you will lose a
few seconds between the end of one file and the beginning of the next file.

Rollover file names that include system tags (the %text% wildcards) will use the
values that are valid at the beginning of the encode session, and will not change
as each new rollover file is created. For example, if you are using
the %PROJ.STIME_% time tag, and you start encoding at 10am with a rollover
duration of 30 minutes, the time tag will be 10am for all of the files. An auto­incrementing number is used when rollover files are created.

Broadcast Output

Most projects include default settings for broadcasting a live stream. Some
projects include just one type of streaming output while others include more than
one type. Be sure to disable the ones you do not plan to use by pressing the
check mark to clear the “Enable” box.

• ASF and WM9 Projects: These projects include both Push and Pull
output options.

The Push settings include all the information you need to send the
stream to the Windows Media Server.

The Pull setting is simply the HTTP Port that will be open for the Media
Server or a small number of direct clients to use to pull the data.

• Dicas Projects (for Mobile): These projects can multicast the stream or
they can send the stream to an external media server that can use an
SDP file, such as a Darwin Media Server.

The multicast option uses the IP address you provide and also creates
an SDP file at the default location.

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The external option sends the stream to the server at the IP address and
port specified, and creates an SDP file on the media server. For media
servers that need authorization you can specify the username and
password.

Note that the Dicas projects that have been installed on your
TouchStream unit include 3 output streams in each project. Be sure to
configure the output for all 3 output streams.

• Flash (DRC AVC for Web) Projects: The Flash projects have Push, Pull
and Archive versions. (You cannot use Flash push and pull
simultaneously.) The Push version allows you to push to both a Flash
Media Server or to a Media Server that can use an SDP file. When you
are selecting a Flash broadcast project be sure to choose the correct
broadcast type, Push or Pull.

Push projects send to a Flash Media Server URL default of
rtmp://localhost:1935/live with a Stream name of Default, and assumes
the server does not require username/password authentication. You can
modify any of these settings.

Push projects also can be used to send to an external media server that
can use an SDP file, such as a Darwin Media Server.

The multicast option uses the IP address you provide and also creates
an SDP file at the default location.

The external option sends the stream to the server at the IP address and
port specified, and creates an SDP file on the media server. For media
servers that need authorization you can specify the username and
password.

Pull projects make the stream available over the specified port.
You cannot disable the Archive option on Flash Projects. If you do not

need to create an archive file, then select a Flash Project that does not
include Archive.

• On2 FLV Projects (Flash 8): These projects push to a Flash Media
Server URL default of rtmp://localhost:1935/live with a Stream name of
Default, and assumes the server does not require username/password
authentication. You can modify any of these settings.

Note that On2 projects can only be used with the older Flash Media
Server version 3.0. They are not compatible with the newer versions of
the Flash Media Server.

• On2 SWF Projects (Flash 8): These projects can only be used to make
archive files. They cannot be used for Broadcast.

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• RTP Projects (included with the TS model): Each RTP project has both a
Push and a Pull version. (You cannot use RTP push and pull
simultaneously.) When you are selecting a project be sure to choose the
correct broadcast type, Push or Pull.

The push projects can multicast the stream or they can send the stream
to an external media server that can use an SDP file, such as a Darwin
Media Server.

The multicast option uses the IP address you provide and also creates
an SDP file at the default location (

C:\Documents and Settings\All

Users\Documents\Digital Ra pids\Stream\SDP)

.

The external option sends the stream to the server at the IP address and
port specified, and creates an SDP file on the media server. For media
servers that need authorization you can specify the username and
password.

The Pull projects make the stream available over the specified port.
The RTP projects installed with your TouchStream unit have not been set

up to create an archive file while broadcasting. If you require this option
you will have to create new projects specifically for that purpose.

• TS Projects: These projects send the stream to the specified IP address
and port. They can use UDP or RTP with RTSP. As well, some of the
projects are preset to use the H264 video codec and AAC audio codec
and some have been preset to use the MPEG2 video codec and MPEG
audio. When you are selecting a project be sure to choose the correct
broadcast type, RTP/RTSP or UDP, and the correct codecs.

Video Settings and Audio Settings

The Video Settings and Audio Settings are available from both the Setup screen
and from the Main screen. Please see the following sections for detailed
information.

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Video Settings

The video settings adjust the video image using the capture hardware that has
been integrated into the TouchStream. These settings can be pre-set before you
start encoding, or they can be adjusted on the fly during encoding (with the
exception of cropping).

Note that Video Settings are global settings that are overwritten when you click
the Done button and return to the main screen. That is, the settings are not saved
with any individual project, they are saved and applied to all projects on the
TouchStream unit and to all output streams in the loaded project (if your project
includes more than one output stream).

There are four types of video settings. The currently selected feature is displayed
in the panel to the right of the screen. The three other features can be selected
using the buttons at the bottom left of the screen.

Graphic Overlay

You can use a graphic overlay to add an overlay to your video that can be used
as a logo, watermark, title board or slate (for example).

For a graphic with an alpha channel, you can use a 32-bit bmp file or a 32-bit
Photoshop psd file. A 32 bit bmp sample and a Photoshop psd file that shows
how this bmp file was created is located in the Overlays folder in your Stream
directory. Note that the 32-bit bmp file does use the alpha channel in the file to
determine the transparency for the graphic overlay. However, if you use a
Photoshop file the transparency in the file will be used to determine the
transparency for the graphic overlay and NOT the alpha channel in the
Photoshop file.

Graphic overlay files must be created with the graphic sized and positioned
properly for the encoding session. Graphics cannot be sized or positioned within
the TouchStream interface.

To select the graphic overlay file press the thumbnail region at the bottom left
hand corner.

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Set the “Fade Amount” or the maximum opacity of the overlay (what it will look
like when it has finished the “Fade In”). Set the “Fade Duration”, or the time it will
take to fade in or fade out in seconds. Use the round Fade In and Fade Out
buttons to test your fade duration.

Note: If you change the graphic overlay while you are streaming, any changes
you make will be seen immediatel y in the encoded v ideo.

Once you have set the graphic overlay you will also be able to use the Fade In
and Fade Out buttons on the main screen to control the overlay.

Picture Controls

The picture controls adjust the brightness, contrast and color saturation. When
using NTSC video input you can also adjust the hue. As you adjust the sliders
you will see the changes used in the video preview. You can use the button at the
bottom of each slider to reset the slider to the default value.

Note that when you are using a graphic overlay, changes to the picture controls
will not affect the graphic overlay, they will just affect the video.

Noise Reduction

Removing noise from the video will improve the quality of the encoded video by
allowing the codec to allocate bits to real picture data. There are two types of
noise reduction that can be adjusted in the TouchStream interface.

Press the
thumbnail region
to select the
graphic overlay.

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Spatial Noise Reduction

Spatial or 2D noise reduction is commonly used to remove single pixel ‘salt and
pepper’ type noise such as video dropouts. Spatial noise reduction only affects
the current frame of video, specifically targeting high frequency noise which is not
part of the structure of the image. It specifically attempts to deal with high
frequency noise which is not part of the edge of an object in the picture or other
structures in the video.

There are three settings for 2D noise reduction:

• None: No noise reduction is applied

• Optimal: A predetermined amount of noise reduction is applied. This has

been determined by testing with many hours of video.

• Extreme: A greater amount of noise reduction is applied at some loss of
overall picture sharpness.

Spatial or 2D noise reduction is not available for the HDi (HD/SD SDI) models.

Temporal Noise Reduction

Temporal noise reduction is commonly used to remove low level noise such as
film grain, tape noise or noise caused by low lighting levels. Note that Temporal
Noise Reduction will on l y be used if hardware deinterlacing is enabled in the
project.

Temporal noise reduction compares images in sequence over a predetermined
period of time, blending the images between fields or frames. The theory is that
by blending data over time you can reduce the overall noise content of the
resulting image. Successive samples of the same scene are blended together
which will effectively cancel out the noise found in any individual frame. The
problem with typical noise reduction algorithms is that if there is any motion in the
individual scene you will get a motion blur (trails) artifact in the processed frame.

TouchStream uses a very advanced form of temporal noise processing called
motion adaptive 3D noise reduction. Motion adaptive 3D noise reduction
combines the information in multiple frames of video using the information
obtained from the motion adaptive de-interlacing in order to decide how much
processing is applied to each pixel in the final frame. Because each pixel is
calculated individually the result will be more precise noise reduction with less
motion blurring artifacts than would otherwise normally be possible.

Adjust the Temporal noise reduction by using the slider, or by pressing one of the
three buttons (None, Optimal, Extreme) to move the slider to a pre-set position.

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Cropping

Cropping controls how much video is removed from the top, bottom, and sides of
the incoming video. Typical uses of cropping:

• remove the black areas which often surround a video image (known as
‘underscan’)

• remove the letterbox black (the black bars above and below the image
found in letterboxed material) off a 4x3 input that will be encoded at 16x9

• crop the sides of a 16x9 input to fit a 4x3 encode session, provided the
production was done 4x3 safe

Note that when you remove lines from the video, you are not changing the size
used by the video output. For example, if you crop 20 lines from the height of
your video, the picture will be “stretched” to fit the size that was specified as the
video output size in the project. If you don’t want this to happen, you must also
modify the project to reduce the vertical height of the output by 20 lines.

Audio Settings

The audio settings adjust the audio using the capture hardware that has been
integrated into the TouchStream. These settings can be pre-set before you start
encoding, or they can be adjusted on the fly during encoding.

Note that Audio Settings are global settings that are overwritten when you click
the Done button and return to the main screen. That is, the settings are not saved
with any individual project, they are saved and applied to all projects on the
TouchStream unit and to all output streams in the loaded project (if your project
includes more than one output stream).

Levels

The audio levels for each channel can be individually adjusted from the default of
0 dB (use the audio level of the source) up to +18 dB or down to -80 dB.

Note that you can also adjust the master audio level on the main screen,
adjusting all channels at once.

Bass/Treble

The Bass and Treble sliders can be used to adjust the levels from the default of 0
dB (use the level of the source) up to +18 dB or down to -18 dB.

Bass Treble settings are not available for the HDi (HD/SD SDI) models.

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Audio Pass-Through for Monitoring

If you connect speakers or headphones to the audio output on the back of the
TouchStream unit you will be able to monitor the audio input. The stereo pair that
you are monitoring will be the pair that is selected on the TouchStream screen
(selection indicated by a blue highlight at the bottom of the audio slider).

Info

When you press the Info button you will see information about the currently
loaded project on the left side and information about the hardware and status on
the right hand side.

There are also buttons for additional functions.

• Email Config can be used to send information about your unit to Digital
Rapids Support should you need assistance.

• Network Settings button can be used to select between automatic and
manual network configuration.

• Broadcast Mgr Ctrl can be used to set up the TouchStream unit as a
resource that will be controlled by Digital Rapids Broadcast Manager.

• Reset will reset all user settings for audio, video, trigger and output
settings to their default values. After pressing this button you can select
Cancel if you want to retain your current settings.

• Security will give you options to Lock all controls on the TouchStream
interface. It also gives you access to the Restrictions options, which
allows you to hide only the functions you specify.

• Device Settings can be used by newer TouchStream units to adjust the
brightness of the blue ring, the backlight and the DR logo on the front left
corner of the unit.

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Email Config

The Email Config button shows technical information about the unit that can be
used for troubleshooting. If you are having an issue with your unit and you
contact Digital Rapids Support for assistance they may direct you to use the
Email option on this Info screen. This will email the unit’s information, along with
the project and input settings in use at the time, directly to Digital Rapids Support.

Network Settings

After you have physically connected the TouchStream unit to the network with a
cable, you may have to configure the network settings using the TouchStream
software. The system default is to automatically obtain an IP address and DNS if
the network supports this capability. Otherwise you will need to ask your network
administrator for the appropriate IP settings and you will have to enter them
manually. Please see Connecting to the Network on page 5 for more information.

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Reset

To return the TouchStream configuration settings to the default settings that are
used when the software is first installed, press this button. You wi ll see a warning
window that will allow you to confirm or cancel the reset.

Security: Lock

Lock allows you to lock and hide all controls on the TouchStream interface.
Be sure to configure all settings and to arm the Trigger for a GPI or Scheduled

start and stop. Do not use a manually triggered start and stop, as the trigger
button will also be locked.

From the main Security screen you must enter the Lock Settings password to
enable the Lock button. By default the password is touchstream. If you want to
change this password touch the Change Password button, enter the current
password, enter a new password and touch Set.

Once you have enabled the Lock button by entering the password, touching the
Lock button returns you to the main interface with only two buttons showing:
Trigger and Unlock. The Trigger button is only shown for status, it cannot be used
to trigger an encode. If yo u click the Unlock button you will need to enter the Lock
Settings password to unlock the interface.

You can also lock the unit after it has already started encoding to prevent
accidentally stopping the encode. In that case the Red Streaming button will also
be shown on the interface.

Security: Restrictions

The Restrictions function on the Security screen allows you to select specific
functions on the TouchStream interface that will be hidden (restricted).

To enable the Restrictions button you must enter the Restrictions Password. By
default the restrictions password is admin. If you want to change this password
touch the Change Password button, enter the current password, enter a new
password and touch Set. Once you have enabled the Restrictions butt on b y
entering the password, touch the button to go to the Restrictions screen.

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This shows a list of functions in two columns, one for functions that are “Always
available” and a second that will be used to determine which functions are
“Hidden when restricted”. To move a function from one column to the other select
it in the list and then use the arrows between the columns to move the function.

When you press the blue Restricted button the functions in the “Hidden when
restricted” list will be hidde n from the interface. When you press the blue
Unrestricted button the functions in the “Hidden when restricted” l is t wi ll once
again be shown (unrestricted), but will not be moved from the Restricted list.

There are two special functions in the list: Trigger and Start/Stop

Trigger: Before you restrict Trigger ensure that you have a valid trigger set up.
Once this function is restricted the Trigger button will be shown on the main

screen but hidden on the Setup screen. In addition, when the TouchStream unit
is not currently encoding the Trigger button will always be armed. The trigger will
be armed each time you power on the system as well.

Note that when Trigger is not restricted, each time you end an encode the Trigger
will be disarmed.

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Start/Stop: Before you restrict Start/Stop ensure you have a valid trigger and
project set up.

Once Start/Stop has been restricted the system will start encoding each time the
power is turned on. It will only stop when the power is turned off. To change this
behavior the Start/Stop restriction would need to be removed using the
Restrictions interface.

Broadcast Manager Control

This function can be used if you own Digital Rapids Broadcast Manager, and you
want your TouchStream unit to be controlled by Broadcast Manager.

Press the Broadcast Mgr Ctrl button and enter your Media Manager Domain (the
domain you set up for your Media Manager reso ur c es, not your Windows
domain) and your Media Manager Server IP address or Host Name. Press
Activate to allo w the Broad cas t Manager s erver to access your T ouchStre am unit.
While it is starting you will see a message “Searching for encoder to attach to…”
and once it has started you will see an active purp le Broadc ast Man ager ic on in
the lower right corner.

While the unit is being controlled by Broadcast Manager you can still access the
local unit’s Video Settings and Audio Settings. You can also access info about
the unit by pressing the Info button. The Hostname shown at the top of the

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TouchStream Info screen is the Hostname that will be shown in the Media
Manager Console when you are setting up Broadcast Manager jobs.

If a job is currently being run by Broadcast Manager the preview window on the
TouchStream will show the active video and the VU meters will show the audio
levels.

To return control from Broadcast Manager to the local TouchStream unit click the
red Deactivate button. You will be asked to confirm that you want to deactivate
Broadcast Manager mode. Press the Yes button to confirm.

Customizing TouchStream Projects

If you are not familiar with the Digital Rapids Stream or Stream Live software, you
should contact Digital Rapids Support for help customizing your projects. Please
see Contact Information on page 44 for the Support office in your region.

Files that you may want to access are stored in a shared directory, to allow
remote updates from another system on the same LAN. To access these folders
from another computer, you will need to browse to the TouchStream’s drive and
use the username touchstream with password touchstream.

Shared files are located in the following sub directories:

• Projects: The projects contain the encoder output settings (codec
profiles), detailed output settings, and some additional settings that will
be used by TouchStream unit when running an encode.

• SourceProfiles: These are the Input Settings used to select the video
and audio inputs used. If you create new source profiles be sure to name
the first audio in the source profile “Audio 1”, no matter which audio input
was used, so that the inputs will be compatible with the TouchStream
projects that are installed with the unit.

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• Overlays: These are the graphics used by the Video Settings Graphic
Overlay. The unit supports 32-bit and 24-bit BMP and Photoshop PSD
files, as well as 24-bit JPG/JPEG files.

• SDP: If you are using a broadcast output that generates SDP files, they
will be found in this folder.

• Documentation: These files have been included for reference. They
contain advanced codec information that you will only need if you are
creating your own projects.

If you plan to modify TouchStream projects you must close the TouchStream
software on your unit (using ALT F4) and launch the TouchStream Config
software (a version of the Stream Live software). If you plan to do this you should
access the TouchStream unit using Windows Remote Desktop, as the Stream
Live software has not been designed to operate at the resolution required by the
touch screen interface.

Note that if you connect a monitor, keyboard and mouse to the TouchStream unit
do not attempt to change the default screen resolution of the unit as the
touch screen only operates at a specific resolution (800x480), and once it has
been changed it is not easy to reset the resolution. When using updated versions
of the TouchStream OS you will not be able to change the screen resolution on
the TouchStream unit.

The files that are used by the TouchStream unit are located in the sub directories
of C:\Documents and Settings\All Users\Documents\Digital Rapids\Stream.

After using the TouchStream Config software you must exit from that application
before you will be able to launch the TouchStream software. To restart the
TouchStream software you can use the Start menu to choose Start > Programs >
Startup > TouchStream, or you can press the power switch and choose restart.

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GPI - General Purpose Interface

GPI triggers are physical connections between two pieces of equipment. GPI
triggers are typically based on a change of state on a monitored pin of the serial
port. For instance you could create a GPI trigger which was operated by a toggle
switch, by the alarm closure of an alarm system, or a port on a piece of broadcast
equipment.

GPI cables should be custom manufactured by someone who has adequate
knowledge of both pieces of equipment to be connected. If you plan to use a GPI
trigger but you are not comfortable reading electrical schematics and building
custom cables you should provide the included schematic to a qualified technical
engineer.

The Touch Stream software can use a GPI interface to trigger starting and/or
stopping encoding. A GPI cable can be made using the following wiring diagram.

Signal Name Wire Color DB-9

Data Terminal Ready

Orange

4

Common Ground

Blue

5

Data Set Ready (GPI)

White/Brown

6

Clear to Send (GPI) Brown

8

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TouchStream System Specifications

NOTES: Specifications subject to change without notice.
Systems may vary slightly from region to region.

Typical TouchStream system:

Custom designed chassis
Physical dimensions: 15.8”D x 8.8”W x 5.6”H (5.2”H with feet removed)
Maximum operating temperature: 35 C
250W Power Supply
1x Intel Core2 Quad 2.40 GHz
1GB of DDR3 RAM
Touch Screen panel on front of unit, resolution 800 x 480
On board graphics
Window XP Embedded OS

Ports on a TouchStream system:
USB - 2 ports or 4 ports, depending on the motherboard

Ethernet - 1 port (RJ-45)
Fire Wire - 2 ports
VGA 15-pin port
Mouse port (PS-2)
Keyboard port (PS-2)
Speakers 1/8” mini-jack (2)
Head Set 1/8” mini-jack (2)
Head Phone 1/8” mini-jack (1)
Microphone 1/8” mini-jack (1) (not a streaming input)

Video and Audio inputs depend on the DRC capture card installed in the chassis.

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DRC-Stream PCI Card Specifications

DRC-500

Form Factor
Half Length, Full Height PCI 64 bit /66Mhz
(32bit /33Mhz compatible)

Total power consumption: typical 6.25W; maximum 10W

3.3V 0.9A 3W
5V 0.6A 3W
12V 0.02A 0.25W

Video and Audio Inputs
Supports NTSC and PAL video standards
1 Composite Video (RCA)
1 S-Video (Mini Din)
2 Unbalanced Audio (L+R) on RCA
4 Balanced Stereo Audio inputs on XLR

Hardware Video Processing
Motion adaptive de-interlacing
Noise reduction (3D and 2D)
Aspect ratio conversion
Cropping and Scaling
Proc amp control
Gamma correction
Graphics overlay

Hardware Audio Processing
48kHz - 24 bits/sample
7-band parametric EQ per channel
Dynamic range compression / expansion
Hardware sample rate conversion
Volume control; Bass and Treble control

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DRC-1600

Form Factor
Full Length, Full Height PCI 64 bit /66Mhz (32bit /33Mhz compatible)

Power Requirements
~ 25 Watts
+3.3V - 3.5A
+5V - 1.5A

-5V - 0A
+12V - 0.5A

-12V - 0.1A
General

NTSC or PAL inputs (user-selectable)
One video processing channel
Up to 8 mono channels of audio processing.
Full Length PCI Interface - 64 bit 66MHz

Real-Time hardware based video pre-processing
Motion adaptive de-interlacing
Vertical Temporal de-interlacing
3:2 and 2:2 film process de-interlacing (inverse telecine)
Arbitrary Shrink/ Zoom
3D noise reduction
2D bandwidth limiting (independent horiz and vert)
Aspect Ratio conversion
Graphics overlay
Cropping
Proc-amp controls
Color balance and correctio n

Real-time Hardware based Aud io proc es s ing
20 bit internal processing
7- Band Parametric EQ (4/8)
Dynamic Range Compression
Bass and Treble control
Volume control

Digital Video and Audio inputs:
Serial SDI (SMPTE 259M) (BNC) 800mv, 75 Ohm
Embedded audio conforming to SMPTE-272M is supported on the SDI input

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Optional Analog Video inputs (requires breakout cable or breakout box):
Composite (BNC) 1V p-p, 75 Ohm
S-Video: (4-Pin Mini-DIN)
Y Signal 1V p-p, 75 Ohm
C Signal 286mV p-p (NTSC) 300mv p-p (PAL)
Component Betacam (BNC's):
Y Signal 1V p-p, 75 Ohm
R-Y, B-Y (Pr,Pb) 700mV p-p (NTSC) 525mv p-p (PAL)
Note: Video inputs levels corr es pond to 75% color bar signal, with 100% white
reference bar.

Optional Audio Inputs (requires breakout cable or breakout box):
Analog Audio:

Balanced (XLR-F) +4 dBU Nominal
Unbalanced Line (RCA) -10 dBV Nominal

Digital Audio Inputs:

AES/EBU (EIAJ CP-340, XLR) 5V Balanced, 110 Ohm

DRC- 5650

Form Factor
Full Length, Full Height PCI 64 bit /66Mhz
(32bit /33Mhz compatible, but 66Mhz required for HD)

Note: All features of the board may not be enabled in all versions of the software.
HD-SDI and SD-SDI (SMPTE-292M andSMPTE-259M)
Video Resolutions

1080i, 1080p, 1080psf, 1035i, 720p
SD Resolutions: 480i (NTSC), 576i (PAL)
Pixel format: 4:2:2 YCbCr
Full 8 and 10-bit support for all formats
Frame rates: 60Hz, 59.94Hz, 50Hz, 49.95 Hz, 30Hz,

29.97Hz, 25Hz, 24.975Hz, 24Hz, 23.976Hz
Video Processing Features

Format conversion from any input format to any output
format (HD to SD, SD to HD, HD to HD)
Motion adaptive de-interlacing during format conversion
Cropping and scaling

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Proc Amp controls
Gamma correction
Filtering and noise reduction

Graphics Overlay
High speed graphics buffer with alpha channel
Overlay graphics during record or playback

Video Input (on PCI board or Breakout Box)
1 x BNC multi-format HD-SDI and SD-SDI

Audio Inputs (on PCI board or Breakout Box)
Embedded SDI audio (16 channe ls, 24-bit, 32/44.1/48 kHz)

Audio Inputs (on Breakout Box)
4 x XLR female (AES/EBU Stereo, 24-bit, 32/44.1/48/96 kHz)

Genlock Input (on PCI board or Breakout Box)
1 x BNC analog sync
Supports Bi-level or Tri-level sync
Supports all SD and HD formats

Genlock Output (on Breakout Box)
1 x BNC analog sync
Supports Bi-level or Tri-level sync
Supports all SD and HD formats

GPI (on Breakout Box)
2 x RCA female (GPI Inputs)
2 x RCA female (GPI Outputs)

LTC (on Breakout Box)
1 x XLR female (LTC Input)
1 x XLR male (LTC Output)

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Regulatory Certifications and
Compliance

The TouchStream chassis com p lies with the following safety regulations.

Safety

U.S., Canada UL60950-1– CSA C2 2.2 no. 609 50-1-07 950 (UL and cUL)
Europe, CE Mark IEC EN60950-1:2005 International
IEC60950 (CB Report and Certificate)

Electromagnetic Capabili ty (EMC)

U.S. FCC, Part 15, Subpart B, Class A

Digital Rapids TouchStream complies with the following standards.

The EMC Directive

Standards to which Conformity is Declared

CISPR 22:2008-09/EN55022:2006 - Class A - Limits and methods of
measurement of radio disturbance characteristics of Information Technology
Equipment

CISPR 24:1997 +A1:2001 +A2:2002 / EN 55024:1998 +A1:2001 +A2:2003 ­Information Technology Equipment - Immunity Characteristics - Limits and
Methods of Measurements

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FCC Rules

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:

(1) this device may not cause harmful interference and
(2) this device must accept any interference received, including interference that

may cause undesired operation.
FCC Part 15, Subpart B, Class A Unintentional Radiators for Use in Commercial

and Industrial Areas.

Warning:
This is a class A product. In a domestic environment this product may cause

radio interference in which case the user may be required to take adequate
measures.

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RoHS Compliance

Digital Rapids Corporation is committed to complying with environmental
regulations such as the European Union (EU) directive 2002/95/EC (commonly
known as the European Union Restriction on Hazardous Substances, or RoHS),
California substance restriction requirements, and other international initiatives.

Digital Rapids’ current family of hardware cards – including the DRC-500, DRC­1000, DRC-1400, DRC-1600, DRC-2000, DRC-2400 , DRC -2600 and DRC-5650
boards – are compliant with the RoHS initiative. Our compliant products bear our
RoHS compliant symbol on our packaging.

Our turnkey server systems, including TouchStream, StreamZ and StreamZHD,
are comprised of the above-listed har d war e cards com bin ed with third-party
computer components which are themselves subject to RoHS compliance by
their respective manufacturers.

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WARNING: English (USA)

The power supply in this product contains no user-serviceable parts. Refer
servicing only to qualified personnel.

Do not attempt to modify or use the supplied AC power cord if it is not the exac t
type required.

The power button on the system does not turn off system AC power. To remove
AC power from the system, you must unplug the AC power cord from the wall
outlet or power supply.

The power cord is considered the disconnection device to the mains (AC) power.
The socket outlet that the system plugs into shall be installed near the equipment
and shall be easily accessible.

SAFETY STEPS: Whenever you remove the chassis cover to access the inside
of the system, follow these six steps:

1. Turn off all peripheral devices connected to the system.

2. Turn off the system by pressing the power button.

3. Unplug all AC power cords from the system or from wall outlets.

4. Label and disconnect all cables connected to I/O connectors or ports on the
back of the system.

5. Provide some electrostatic discharge (ESD) protection by wearing an

antistatic wrist strap attached to chassis ground of the system—any
unpainted metal surface—when handling components.

6. Do not operate the system with the chassis cover removed.

After you have completed the six previous SAFETY steps, you can remove the
system cover.

For proper cooling and airflow, always reinstall the chassis covers before turning
on the system. Operating the system without the cover in place can damage
system parts. To install the cover:

1. Check first to make sure you have not left loose tools or parts inside the
system.

2. Check that cables, add-in boards, and other components are properly
installed.

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Page 39

3. Attach the cover to the chassis with the screws removed earlier, and tighten
them firmly.

4. Connect all external cables and the AC power cord(s) to the system.

A microprocessor and heat sink may be hot if the system has been running. Also,
there may be sharp pins and edges on some board and chassis parts. Contact
should be made with care. Consider wearing protective gloves.

Danger of explosion if the battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the equipment manufacturer. Dispose
of used batteries according to manufacturer’s instructions.

The system is designed to operate in a typical office environment. Choose a site
that is:

• Clean and free of airborne particles (other than normal room dust).

• Well ventilated and away from sources of heat including direct sunlight.

• Away from sources of vibration or physical shock.

• Isolated from strong electromagnetic fields produced by electrical devices.

• In regions that are susceptible to electrical storms, we recommend you plug

your system into a surge suppresser and disconnect telecommunication lines
to your modem during an electrical storm.

• Provided with a properly ground ed wal l outlet.

• Provided with sufficient space to access the power supply cord(s), because

they serve as the product’s main power disconnect.

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AVERTISSEMENT: Français

Le bloc d'alimentation de ce produit ne contient aucune pièce pouvant être
réparée par l'utilisateur. Ce produit peut contenir plus d'un bloc d'alimentation.
Veuillez contacter un technicien qualifié en cas de problème.

Ne pas essayer d'utiliser ni m odifier le câble d'alimentation CA fourni, s'il ne
correspond pas exactement au type requis. Le nombre de câbles d'alimentation
CA fournis correspond au nombre de blocs d'alimentation du produit.

Notez que le commutateur CC de mise sous tension /hors tension du panneau
avant n'éteint pas l'alimentation CA du système. Pour mettre le système hors
tension, vous devez débrancher chaque câble d'alimentation de sa prise.

CONSIGNES DE SÉCURITÉ -Lorsque vous ouvrez le boîtier pour accéder à
l’intérieur du système, suivez les consignes suivantes:

1. Mettez hors tension tous les périphériques connectés au système.

2. Mettez le système hors tension en mettant l’interrupteur général en position
OFF (bouton-poussoir).

3. Débranchez tous les cordons d’alimentation c.a. du système et des prises
murales.

4. Identifiez et débranchez tous les câbles reliés aux connecteurs d’E-S ou aux
accès derrière le système.

5. Pour prévenir les décharges électrostatiques lorsque vous touchez aux

composants, portez une bande antistatique pour poignet et reliez-la à la
masse du système (toute surface métallique non peinte du boîtier).

6. Ne faites pas fonctionner le système tandis que le boîtier est ouvert.

Une fois TOUTES les étapes précédentes accomplies, vous pouvez retirer les
panneaux du système. Procédez comme suit:

1. Si un cadenas a été installé sur à l’arrière du système, déverrouillez-le et
retirez-le.

2. Retirez toutes les vis des panneaux et mettez-les dans un endroit sûr.

3. Retirez les panneaux.

Afin de permettre le refroidissement et l’aération du système, réinstallez toujours
les panneaux du boîtier avant de mettre le système sous tension. Le

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fonctionnement du système en l’absence des panneaux risque d’endommager
ses pièces. Pour installer les panneaux, procédez comme suit:

1. Assurez-vous de ne pas avoir oublié d’outils ou de pièces démontées dans le
système.

2. Assurez-vous que les câbles, les cartes d’extension et les autres
composants sont bien installés.

3. Revissez solidement les panneaux du boîtier avec les vis retirées plus tôt.

4. Remettez le cadenas en place et verrouillez-le afin de pr évenir tout ac cès
non autorisé à l’intérieur du système.

5. Rebranchez tous les cordons d’alimentation c. a. et câbles externes au

système.

Le microprocesseur et le dissipateur de chaleur peuvent être chauds si le
système a été sous tension. Faites également attention aux broches aiguës des
cartes et aux bords tranchants du capot. Nous vous recommandons l'usage de
gants de protection.

Danger d'explosion si la batterie n'est pas remontée correctement. Remplacer
uniquement avec une batterie du même type ou d'un type équivalent
recommandé par le fabricant. Disposez des piles usées selon les instructions du
fabricant.

Le système a été conçu pour fonctionner dans un cadre de travail normal.
L'emplacement choisi doit être:

• Propre et dépourvu de poussière en suspension (sauf la poussière normale).

• Bien aéré et loin des sources de chaleur, y compris du soleil direct.

• A l'abri des chocs et des sources de vibrations.

• Isolé de forts champs électromagnétiques géenérés par des appareils

électriques.

• Dans les régions sujettes aux orages magnétiques il est recomandé de
brancher votre système à un supresseur de surtension, et de débrancher
toutes les lignes de télécommunications de votre modem durant un orage.

• Muni d'une prise murale correctement mise à la terre.

• Suffisamment spacieux pour vous permettre d'accéder aux câbles

d'alimentation (ceux-ci étant le seul moyen de mettre le système hors
tension).

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Warranty

Limited Warranty for Digital Rapids TouchStream

Digital Rapids warrants that the product (defined herein as TouchStream and all
of its various components and software delivered with or as part of the Products)
to be delivered hereunder, if properly used and installed, will be free from defects
in material and workmanship and will substantially conform to Digital Rapids
specifications for a period of two (2) years after the date the Product was
purchased from a Digital Rapids authorized distributor. Software of any kind
delivered with or as part of products is expressly provided “as is” unless
specifically provided for otherwise in any software license accompanying the
software.

If any Product furnished by Digital Rapids which is the subject of this Limited
Warranty fails during the warranty period for reasons covered by this Limited
Warranty, Digital Rapids, at its option, will:

• REPAIR the Product by means of hardware and/or software; OR

• REPLACE the Product with another

If such Product is defective, transportation charges for the return of Product to
buyer within North America will be paid by Digital Rapids. For all other locations,
the warranty excludes all costs of shipping, customs clearance, and other related
charges. Digital Rapids will have a reasonable time to make repairs or to replace
Product. In no event will Digital Rapids be liable for any other costs associated
with the replacement or repair of Product, including labor, installation or other
costs incurred by buyer and in particular, any costs relating to the removal or
replacement of any product soldered or otherwise permanently affixed to any
printed circuit board. This Limited Warranty, and any implied warranties that may
exist under some United States laws, apply only to the original purchaser of the
Product.

Extent of Limited Warranty

Digital Rapids does not warrant that Pr oduct s to be delivered hereunder, whether
delivered stand-a lo ne or integr ate d with other Prod uc ts , includ ing wit hout
limitation semiconductor components, will be free from design defects or errors
known as “errata”. Current characterized errata are available upon request. This
Limited Warranty does not cover damages due to external causes, including
accident, problems with electrical power, usage not in accordance with product
instructions, misuse, neglect, alteration, repair, improper installation, or improper
testing.

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Page 43

Warranty Limitations and Exclusions

These warranties replace all other warranties, expressed or implied including, but
not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Digital Rapids makes no expressed warranties beyond those stated
here. Dig ita l Ra pids disclaims all other warranti es, ex pres sed or im pli ed inclu din g,
without limitation, implied warranties of merchantability and fitness for a particular
purpose. Some jurisdictions do not allow the exclusion of implied warranties, so
this limitation may not apply. All expressed and implied warranties are limited in
duration to the limited warranty period. No warranties appl y after that period.
Some jurisdictions do not allow limitations on how long an implied warranty lasts,
so this limitation may not apply to you.

Limitations of Liability

Digital Rapids responsibility under this, or any other warranty, implied or
expressed, is limited to repair or replacement as set forth above. These remedies
are the sole and exclusive remedies for any breach of warranty. Digital Rapids is
not responsible for direct, special, incidental, or consequential damages resulting
from any breach of warranty under another legal theory including, but not limited
to, lost profits, downtime, goodwill, damage to or replacement of equipment and
property, and any costs of recovering, reprogramming, or reproducing any
program or data stored in or used with a system containing this product. Some
jurisdictions do not allow the exc lusi on or limitation of incidental or consequential
damages, so the above limitations or exclusions may not apply to you. This
limited warranty gives you specific legal rights, and you may also have other
rights that vary from jurisdiction to jurisdiction. Any and all disputes arising under
or related to this Limited Warranty shall be adjudicated in the following forums
and governed by the following laws: for the United States of America, Canada,
North America and South America, the forum shall be Toronto Canada and the
applicable law shall be that of the City of Toronto, Canada. For Europe and the
rest of the world, the forum shall be London UK and the applicable law shall be
that of the United Kingdom. In the event of any conflict between the English
language version and any other translated version(s) of this Limited Warranty, the
English language version shall control.

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Contact Information

North and South America

Digital Rapids Corporation
90 Allstate Parkway, Suite 700
Markham, Ontario L3R 6H3
Canada

905-946-9666 voice
416-352-0716 fax

Sales: [e-mail]; 905-946-9666 x 212 (North America)

[e-mail]; [phone] (Latin America)

Technical Support: [e-mail]
905-944-3513 (direct dial)
or using the main line: 905-946-9666 x 113
General and OEM: [e-mail]

Europe, Africa, Middle East

Digital Rapids Corporation Ltd.
Passfield Business Centre
Lynchborough Road
Passfield
Hampshire
GU30 7SB
UK

[phone] voice
[phone] fax

Sales: [e-mail]; [phone]
Technical Support: [e-mail]; [phone]

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Asia Pacific

Digital Rapids Asia Ltd. (China)
Unit 10-18, 32/F, Tower 1, Millennium City 1
388 Kwun Tong Road, Kwun Tong
Kowloon, Hong Kong
China

[phone] voice
[phone] fax

Sales: [e-mail]; [phone] (China)
[e-mail]; [phone] (Australia)
[e-mail]; [phone] (India)

Technical Support:
[e-mail]; [phone] (China)

Maintenance and Support

All Digital Rapids product purchases include one year of Software Maintenance
and Standard Support.

Software Maintenance includes all "point" software upgrades and bug fixes (e.g.

1.1 to 1.2), not including new chargeable options.

Standard Support is telephone and email support during regular business days
from 10am to 6pm based on the time zone of the regional Digital Rapids Support
Office.

Maintenance and Standard Support must be renewed annually; please contact
your Digital Rapids representative for pricing or more information.

Digital Rapids Knowledgebase

For additional information about TouchStream please register for the Digital
Rapids Knowledgebase, available as a link from the Digital Rapids web site or
from

http://kb.digital-rapids.com.