Digital Identification Solutions XID 8300, EDIsecure XID 8300 Instruction Manual

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LST1007-001B

8300 Retransfer Printer

Instruction Manual

Contents

Before Use

About this Manual ................................................................ 3

Precautions .......................................................................... 3

Disclaimer ............................................................................ 7

Name and Functions of Parts .............................................. 7

Specifications ..................................................................... 10

Accessories/Products Sold Separately .............................. 10

Options .............................................................................. 11

Operating the Printer

Printing a Card ................................................................... 12

Operation Panel ................................................................. 13

Setting Mode ...................................................................... 15

Sequence of Setting Modes ........................................... 17

Factory Settings ............................................................. 19

Security Lock ..................................................................... 20

Setting Using the Operation Panel .................................... 20

Replacement

Cards ................................................................................. 29

Ink Ribbon .......................................................................... 30

Retransfer Film .................................................................. 31

Maintenance

Servicing of Parts ............................................................... 33

Servicing Based on Print Output ........................................ 41

Troubleshooting

When an Error Message is Displayed ............................... 42

Cards ................................................................................. 44

Ink Ribbon .......................................................................... 52

Retransfer Film .................................................................. 54

Unable to Produce Desired Printing Results ..................... 55

Printer not Operating as Desired ....................................... 56

Setup

Installation and Connection ............................................... 57

Printing Media .................................................................... 58

Printer and Computer Connection ..................................... 62

Before Use

About this Manual

Contents of this Manual

The copyright of this manual belongs to our company. Reprint and duplicate of this manual in part or full without the prior consent of our company is strictly prohibited.

Product names of other companies described in the manual are the trademarks or registered trademarks of the respective companies. Symbols such as ™, W and Q are omitted in this manual.

Designs, specifications, or other details described in this manual may be modified for improvement without prior notice.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. MicrosoftW WindowsW 7 operating system, MicrosoftW Windows Vista™ operating system, MicrosoftW WindowsW XP operating system and MicrosoftW WindowsW 2000 operating system are represented as Windows 7, Windows Vista, Windows XP and Windows 2000 respectively in this manual.

Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/) This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com).

Precautions

Safety Precautions

Please read through all the following items before using the printer.

Graphical Symbols

A number of graphical symbols are used in this manual as well as on the printer. They are intended to ensure the safe use of this product, protect users against safety hazards, as well as prevent damage of property. Make sure that you read through this manual after gaining a proper understanding of the symbols’ meaning.

Before Use

Warnings

Caution

Before Use

Precautions During Use

Please read through all the following items before using the printer.

Printer Installation

When the printer is not in use, it is recommended that you turn off the power, and use a cover that is large enough to cover up the entire printer unit.

Do not place the printer unit in the following locations. Doing so may have adverse effects on the printer.

Carpeted room.

Places with a busy flow of people.

Places where paper (corrugated boards, etc.) is handled or stored.

Places near photocopiers.

Places exposed to direct sunlight or near a heating equipment (such as a stove).

Inclined or unstable surfaces.

Places exposed directly to cold air, such as near an air-conditioner outlet, or places subject to high temperatures.

When installing the printer, ensure there is sufficient space around the printer. (Install the printer by allowing a clearance of at least 20 cm between its sides and surrounding walls. Allow a clearance of at least 10 cm between the rear of the printer and the wall.)

When installing or moving the printer, hold the bottom (handle) of the printer with one hand on each side to avoid jamming your hands or fingers.

Canceling the transport mode

While in the transport mode during installation, the retransfer film cannot be loaded. If the printer is turned on without loading the retransfer film, a [Film Search] message appears and the transport mode is canceled.

During transport or moving of the printer

Make sure to set to the transport mode.

"Transport Mode Setting" (A page 27)

Precautions on Retransfer Film/Ink Ribbon/Card

Handling instructions

Pay careful attention of the following when handling a printing media (retransfer film or ink ribbon) or card.

Using a deformed or scratched card may cause card feed errors.

Touching the printing surface of the printing media or card directly with your hand may cause the print to turn out uneven.

Foreign particles attached to the printed areas may result in printing voids. Install the printing media or card in a clean environment.

Use of electrically-charged printing media or cards may cause printing errors. Do not allow static to occur, such as due to cards rubbing against each other.

When replacing or replenishing a printing media or card that is stored under a low temperature, use after leaving the media or card in the operating ambient temperature of the printer for at least one hour. Otherwise, condensation may occur, causing printing errors or malfunction of the printer.

Storage instructions

The storage conditions of the printing media (retransfer film or ink ribbon) and card have a significant effect on the printing quality. Store the printing media or card in one of the following locations.

Storage environment

Temperature: 5 °C to 25 °C

Relative humidity: 40 % to 60 %

Storage location

Do not store the printing media or card in the following locations. Doing so may cause the media or card to deteriorate.

Places exposed to direct sunlight.

Places with a high temperature and humidity.

Places near organic solvents or diazo copiers.

Storage period

Use the printing media (retransfer film or ink ribbon) within half a year after purchase. For details on the cards, please consult our authorized dealers.

Precautions on Retransfer Film/Ink Ribbon

Put on the supplied gloves when handling the retransfer film/ink ribbon. Direct contact of your hand with the printing surface may result in printing errors.

When retransfer film/ink ribbon is dismantled

Winding misalignment may occur. If an improperly wound retransfer film/ink ribbon is loaded, printing failure or error may occur.

When loading the retransfer film/ink ribbon

Use your hands to adjust the media at the supply and take-up sides so that they are parallel to each other. When doing so, make sure you do not touch the printing surface.

Refer to the label adhered to the cassette for alignment of the image position. Printing errors may occur if the position is not properly aligned.

Precautions on Cards

Put on the supplied gloves when handling the cards. Direct contact of your hand with the printing surface of the card may result in printing errors.

Handling and storage of cards after printing

Avoid storing cards at places that are exposed to direct sunlight or subject to high temperature and humidity. Discoloration or fading may occur if a card comes into contact with the following chemicals or stationery.

Organic solvents, including alcohol, film cleaner, and diazo copies.

Files, document cases, pass holders, or erasers made of flexible polyvinyl chloride.

Hair wax or cosmetic products.

Card types

Thin cards and certain card materials may not be suitable for printing using this printer. For details on the card material to use and other specifications, please consult our authorized dealers in advance.

Cautions:

If the card thickness is not properly adjusted, printing error or printer malfunction may occur.

"Adjusting card thickness" (A page 61)

When a card is jammed inside the printer

Cards may not be discharged correctly such as when the retransfer setting for the card is inappropriate. Stop using and remove the jammed cards immediately. Otherwise, you may have problems removing the cards, and fire or electric shock may also occur as a result.

When a card is jammed, remove it according to the procedure described in the Instruction Manual.

If the card cannot be removed, do not try to do so forcibly. Consult our authorized dealers or the servicing personnel.

Before Use

Disclaimer

Name and Functions of Parts

Internal Mechanism Diagram

A Card feeder unit

This is the roller for feeding cards.

B Bend remedy unit (optional)

Corrects bending of the card after retransfer.

C Retransfer heating roller

Transfers images printed on the retransfer film to the card.

D Non-contact IC encoder (optional)

Writes data to a non-contact IC card.

E Contact section of contact IC encoder (optional)

Writes data to a contact IC card.

F Magnetic encoder (optional)

Writes data to a magnetic stripe card.

G Card turn over unit (double-sided printer only)

Inverts the card.

H Cleaning roller

Removes dust or dirt attached to the card.

I Card hopper

For loading cards.

J Retransfer film (take-up side)

For attaching the take-up side of the retransfer film.

K Retransfer film (supply side)

For attaching the unused side of the retransfer film.

L Ink ribbon (take-up side)

For attaching the take-up side of the ink ribbon.

M Thermal head

Prints images on the retransfer film.

N Ink ribbon (supply side)

For attaching the unused side of the ink ribbon.

O NG card outlet

Discharges NG cards, such as during card jams.

P Card load roller

Roller for loading cards.

Before Use

Front

A Operation buttons

For selecting and confirming information on the operation panel.

B Operation panel

Displays the settings, operating status, and error messages.

C Sliding knob

Opens/closes the printer door.

Slide it upward, and pull toward you to open the printer door.

D Card hopper

For loading cards.

E Printer door F Power switch

Turns the power On/Off.

Right

A NG card outlet

If a card is left inside the printer when the power is turned on or reset, the card will be automatically discharged.

Cards in the printer are discharged when an error occurs in the magnetic stripe card or IC card.

B Air suction fan opening

Air inlet of the internal cooling fan.

C Handle

Hold this area when moving the printer.

D Filter cover

Cover of the fan filter.

E Security slot

An anti-theft device that supports Kensington locks can be installed.

Rear

A USB cable connection terminal

For connecting a USB 2.0 interface cable.

B LAN cable connection terminal

For connecting a LAN cable.

C Cable clamp

For securing the supplied USB cable.

"Connection" (A page 62) D AC inlet

For connecting the power cord.

Left

A Card outlet

Outlet for discharging the cards.

B Card stacker (supplied) attachment slot

For installing the supplied card stacker.

C Infrared window

Sends or receives data via infrared communication by connecting with an external unit.

D Handle

Hold this area when moving the printer.

Before Use

When Printer Door is Open

A Card feed roller shaft

When a card jam occurs, attach a jog dial to turn the card feed roller.

B Card turn over unit shaft

When a card jam occurs, attach a jog dial to turn the card turn over unit.

C Cleaning unit

Removes dust or dirt attached to the card.

D Cleaning roller shaft

When a card jam occurs, attach a jog dial to turn the cleaning roller.

E Ink ribbon cassette

For installing the ink ribbon.

F Jog dials

For removing jammed cards by turning it after it is detached from the printer unit and attached to the shaft.

G Retransfer film cassette

For installing the retransfer film.

H Cassette buttons

Press these buttons in order to pull out the ink ribbon cassette or retransfer film cassette.

Retransfer Film Cassette

A Bobbin holder (black)

For securing the take-up side of the retransfer film.

B Guide shaft

Provides guide to the position for installing the cassette.

C Shafts

For installing the retransfer film.

D Bobbin holder (green)

For securing the unused side of the retransfer film.

Ink Ribbon Cassette

A Guide shaft

Provides guide to the position for installing the cassette.

B Shafts

For installing the ink ribbon.

C Bobbin holder (black)

For securing the take-up side of the ink ribbon.

D Bobbin holder (yellow)

For securing the unused side of the ink ribbon.

Before Use

Specifications

Main Specifications

Item Description

Recording system

Paper feed mode Automatic

Recording density

Reproduction gradation

Interface USB2.0(Hi-speed/Full Speed)

Operating environment conditions

Storage environment conditions

Power supply AC 100 V - 120 V, 50 Hz/60 Hz

Current consumption

Power consumption

Mass approx. 14.4 kg (single-sided printer, excluding

Dimensions 343 mm x 411 mm x 322 mm (W x H x D)

Dye sublimation retransfer

300 dpi

256 levels each for Y, M and C 2 levels for Resin K

Ethernet(100BASE-TX/10BASE-T)

Temperature: 15 °C to 30 °C (When peel-off ink, UV ink is used: 17 °C to 28 °C) Humidity: 35 % to 70 % No condensation (When peel-off ink, UV ink is used: 35 % to 60 %)

<Printer unit> Temperature: -15 °C to 55 °C Humidity: 20 % to 80 % <Printing media (retransfer film or ink ribbon) / card> Temperature: 5 °C to 25 °C Humidity: 40 % to 60 %

AC 220 V - 240 V, 50 Hz/60 Hz

3.5 A (100 V system)

1.6 A (200 V system)

310 W (maximum power when all options are installed)

optional built-in items)

Accessories/Products Sold Separately

Accessories

Please check to ensure that the printer accessories are in place when unpacking the product package.

CD-ROM x 1

Getting started guide x 1

“READ ME FIRST”(LST1013) x 1

Power Cord (2 m) x 2

Cleaning Card x 1

Card Stacker x 1

USB 2.0 Cable (2 m) x 1

Gloves x 1

Tweezers x 1

Products Sold Separately

To purchase these items, please consult our authorized dealers. Use the retransfer film or ink ribbon within half a year after purchase.

Ink Ribbon (YMCK), 1,000 frames/roll (Model: DIC10216)

Ink Ribbon (YMCKK), 750 frames/roll (Model: DIC10217)

Ink Ribbon (YMCK-PO), 750 frames/roll (Model: DIC10218)

Ink Ribbon (YMCK-UV), 750 frames/roll (Model: DIC10313)

ART Retransfer Film, 1,000 frames/roll (Model: DIC10319)

Cleaning Kit (Model: DIK10044) Set incl. 10 print head cleaning swabs, 10 cleaning tissues for rollers and 10 special cleaning cards

Magnetic Stripe Encoder Head Cleaning Cards (Model: DIC10311) Box of 10 cards

Outline Dimensional Drawing

*The specifications and appearance of this product may be modified for improvement without prior notice.

Options

Bend remedy unit Device for correcting card bend after printing.

Magnetic encoder Device for writing data to a magnetic stripe card.

It can only be installed on a double-sided printer.

Contact IC encoder Device for writing data to a contact IC card.

Non-contact IC encoder Device for writing data to a non-contact IC card.

Before Use

Operating the Printer

Printing a Card

Cautions:

If you see an [Initializing..] or [Preheating..] message on the LCD panel of the printer, this means the printer is not ready yet. Printing cannot be performed until a [Ready] massage appears.

Printing the card on the side with the magnetic stripe may cause printing errors or damage to the card’s functions. If you want to do so, please consult our authorized dealers in advance.

For printing using application software prepared by the user, refer to the instruction manual of the corresponding application.

Turn on the power

After ensuring that a [Ready] message appears on the LCD panel of

the printer, start printing

Check to ensure that cards are inserted into the card hopper

Open the application’s print settings screen, and select this printer in

[Name]

If there are multiple printers, select the name of the printer that you want to perform printing on.

Ready

Tot al

Reset Menu

***

Reset

Exit

Enter

Change

Scroll

Operating the Printer

Operation Panel

Name and Functions of Parts

A Operation panel

Displays the settings, operating status, and error messages.

B Status icon/operation button display

Displays the status icon and function of the operation button.

C Operation buttons

For selecting a button function displayed on the operation panel.

Operation Buttons

Resets the printer.

Press KNB in sequence.

Enters the setting mode.

Icon Displays on the Operation Panel

USB connection

IP address established

Printer information can be viewed through the network. However, printing is performed through USB connection.

IP address not established

Network connection

IP address established

IP address not established

Exits setting. Pressing it each time brings you to the setting item on the next higher level.

Displays the setting item on the next lower level.

Confirms or executes the setting.

Pressing it each time displays the next setting item.

Pressing it each time displays the next setting.

Enters the settings change mode.

If F is not displayed for an item, you can adjust the settings on the status monitor of a computer.

Enters the scroll mode for the displayed characters.

Security lock status

Locked

Unlocked

Scrolls to the next displayed character on the left.

Scrolls to the next displayed character on the right.

Boot Up..

Initializing..

Preheating..

Ready

Moving..

Printing..

Te s ting..

Downloading..

MG Encoding..

IC Encoding..

Heating..

Retransfer..

Cleaning..

Sleeping..

Operating the Printer

Operation Panel Operation Display

Background color

Changes according to the printer’s operating status.

During startup

Bright green

Under normal circumstances

Sky blue

During initialization using K, during test printing using the operation panel, cleaning and downloading

Light purple

During error

Red

Starting up

Initializing

Preheating

Downloading

Magnetic encoding in progress

IC encoding

Adjusting heating roller to the preset temperature

Retransferring

Ready

Feeding card or discharging NG card

Printing

Test print in progress

Cleaning

Power Saving mode

Loading card

Operating the Printer

Setting Mode

Settings can be viewed on the printer’s operation panel.

Settings can be changed on the status monitor of the computer.

"Setting Using the Operation Panel" (A page 20) "Sequence of Setting Modes" (A page 17) "Factory Settings" (A page 19)

Cleaning

For setting during cleaning of the card feed roller, heating roller or magnetic head.

"Card Feed Roller/Heating Roller" (A page 35) "Magnetic Head" (A page 37)

Settings

Rollers

Select this value when cleaning the card feed roller or heating roller.

Select this value when cleaning the magnetic head.

Counter Reset

This is used to reset the free counter and error counter.

"Counter Reset" (A page 25)

Test Print

Prints the printer’s built-in test pattern, or the different settings.

"Test Print" (A page 22)

Settings

Test Print: Test Pattern, Printer Setting, Network Setting, Lami Setting

Download

Updates the firmware.

"Firmware Update" (A page 22)

Transport Mode

For setting the transport mode.

"Transport Mode Setting" (A page 27)

Media

Displays the settings of the printing media.

Settings

Ink Type: YMCK, YMCKPO, YMCKK, YMCKUV

Displays the ink ribbon type.

Film Type: 1000, 750

Set according to the type of retransfer film.

Card Thickness: Standard, Thin

Set according to the thickness of the card. Standard: Supports card thickness of 0.76 mm Thin: Supports card thickness of 0.25 mm

Displays the printing settings.

Settings

YMC Level: -3, -2, -1, 0, 1, 2, 3

For setting the YMC (color) density level. Selecting a larger value increases the density level.

Black Level: -3, -2, -1, 0, 1, 2, 3

For setting the K (black) density level. Selecting a larger value increases the density level.

Black Mode: Standard, Fine

For setting the printing mode for the K (black) component. If the characters still appear faded after raising the [Black Level], set to [Fine]. However, printing time required will be longer than the [Standard] setting.

UV Level: -3, -2, -1, 0, 1, 2, 3

For setting the UV ink density level. Selecting a larger value increases the density level. During UV printing, card bend may increase if the card has a low heat resistance or in an environment with high temperature.

PO Level: -3, -2, -1, 0, 1, 2, 3

For setting the density level of the peel-off ink. Selecting a larger value increases the density level.

Retransfer

Displays the retransfer mode settings.

Settings

Temp Level: -2, -1, 0, 1, 2

For setting the retransfer heating roller temperature. Selecting a larger value increases the temperature. Retransfer may fail depending on the card used. If retransfer fails, raise the setting to the next higher value. A higher retransfer heating roller temperature helps to enhance the card retransfer performance, but the stronger heat may cause the card to deform more. If the printer is not reset after changing the temperature setting, temperature is adjusted after the printing operation starts.

Speed (Front): -3, -2, -1, 0, 1, 2

For setting the front side retransfer speed. Selecting a larger value increases the speed. Retransfer may not be successful on some parts of the card depending on the card used. Lowering the setting value helps to enhance the retransfer performance, but the stronger heat may cause the card to deform more.

Speed (F-UV): -3, -2, -1, 0, 1, 2

For setting the retransfer speed of the second panel on the front side during UV ink printing of retransfer films in two panels. Selecting a larger value increases the speed.

Speed (Back): -3, -2, -1, 0, 1, 2

For setting the back side retransfer speed. Selecting a larger value increases the speed. Some types of cards may bend during double-sided printing. If card bend occurs, raise the back side retransfer speed to one level higher than the front side retransfer speed setting.

Speed (B-UV): -3, -2, -1, 0, 1, 2

For setting the retransfer speed of the second panel on the back side during UV ink printing of retransfer films in two panels. Selecting a larger value increases the speed.

MG Peel Mode: Standard, MG Stripe

For setting the method for peeling the retransfer film. Retransfer at areas close to the magnetic stripe may not be performed correctly for some card types. When a magnetic stripe card is used, this problem may be remedied by setting to [MG Stripe].

Standby Mode: Front wait, Back wait

During double-sided printing by connecting to a laminator, retransfer remains in the standby state until the laminator is in the [Ready] mode. Select whether to standby using the front or back side.

Backside Cool: On, Off

For setting the time interval for cooling the card before performing retransfer on the back side during double-sided printing. Setting this to [On] may help to reduce card bend.

Operating the Printer

Bend Remedy

Displays the bend remedy mode settings.

Settings

Temp Level: -5, -4, -3, -2, -1, 0, Off

For setting the bend remedy heating roller temperature. Selecting a larger value increases the temperature. If the printer is not reset after changing the temperature setting, temperature is adjusted after the printing operation starts.

Speed: -2, -1, 0, 1, 2

For setting the bend remedy speed. Selecting a larger value increases the speed.

Heat Roller

Displays the settings of the Power Saving mode or HR Control mode.

Settings

Power Saving: 5, 10, 15, 20, 25, 30, 45, 60, Off (unit: minutes)

For setting the time for the Power Saving mode. While in the [Ready] mode, if the printer is not operated for a specific time interval, the retransfer heating roller, bend remedy heating roller, and backlight of the operation panel will turn off automatically to save power. While in the Power Saving mode, [Sleeping..] is displayed. To cancel the setting temporarily using the operation panel, press KNB to reset the printer.

HR Control: Off, On

For setting whether to standby the printer by lowering the retransfer heating roller temperature if cards are not printed for 30 minutes or longer. The printer will automatically be restored to the original mode during the next card printing, but it may take a longer time before the first card is printed.

Option

Displays the optional settings.

Settings

MG: None, ISO

Displays the availability of a magnetic encoder or the type of magnetic encoder used.

IC Antenna: None, Installed

Displays the availability of a non-contact IC encoder.

IC Contact: None, ISO Type

Displays the availability of a contact IC encoder (contact section) or the type of IC encoder used.

Contact IC R/W: None, Installed

Displays the availability of a contact IC R/W.

Bend Remedy HR: None, Installed

Displays the availability of a bend remedy unit.

Turn Over: None, Installed

Displays the availability of a card turn over unit.

Displays the magnetic encoder settings.

Settings

ISO Type: Loco, Hico

For setting the coercivity when writing data to an ISO magnetic stripe card.

Retry Count: 0, 1, 2, 3

For setting the maximum number of retries when writing to or reading of the magnetic stripe fails.

Network

Displays the network settings.

Setting

Displays the printer settings.

Setting can also be performed using the printer’s operation panel.

Settings

Display: Mode: Counter, Laminator State

This is used for setting the information to be displayed on the operation panel. "Display Mode Setting" (A page 23) Counter: Total Cnt, Head Cnt, Free Cnt, Cleaning Cnt, Error Cnt This is used for setting the type of counter displayed on the operation panel. "Counter Setting" (A page 24) Contrast: -3, -2, -1, 0, 1, 2, 3 For setting the contrast of the operation panel display. "Contrast Setting" (A page 25)

Buzzer: On, Off

For setting whether to sound the buzzer when an error occurs or when settings are changed. "Buzzer Setting" (A page 26)

Unit No.:No.1 - No.10

For setting the printer’s unit number according to the USB environment. "Unit Number Setting" (A page 27)

Settings

Printer Name: ASCII character strings (10 characters)

For setting the printer name.

Host IF: LAN, USB

For setting the interface. If the printer is connected via USB interface, the setting switches automatically to USB when initialization starts even if the LAN setting is selected.

IPv4: DHCP: On, Off Setting: IP Address, Subnet Mask, Gateway Efective IP:IP Address

For setting IPv4.

IPv6: Adrs Config: Auto, Manual Setting: IP Address, Prefix Len, Gateway Efective IP: IP Address1, IP Address2, IP Address3

For setting IPv6.

Session Time Out: Off, 10 min, 20 min, 30 min, 60 min

For setting the session timeout interval.

MAC Address: Hexadecimal character strings

Displays the MAC address.

IPSec Mode: Off, On

For setting the availability of IPSec.

IPSec Type: not Setting, Preshard, Certificate

Displays the method of IPSec authentication.

Sequence of Setting Modes

Settings can be viewed on the printer’s operation panel.

Settings can be changed on the status monitor of the computer.

"Setting mode" (A page 15)

Press I

Enters the setting mode.

Press J

Pressing it each time displays the next setting item.

Pressing G displays the setting item on the next lower level.

Pressing F enters the settings change mode.

Pressing B confirms or executes the setting.

Pressing H displays the setting item on the next higher level.

Operating the Printer

Factory Settings

Media

Item Factory Settings

Ink Type -

Film Type 1000

Card Thickness Standard

Item Factory Settings

YMC Level 0

Black Level 0

Black Mode Standard

UV Level 3

PO Level 0

Retransfer

Item Factory Settings

Temp Level 1

Speed (Front) 2

Speed (F-UV) 2

Speed (Back) 2

Speed (B-UV) 2

MG Peel Mode Standard

Standby Mode Front Wait

Backside Cool Off

Operating the Printer

Network

Item Factory

Printer Name PRINTER01

Host IF LAN

IPv4 DHCP On

Setting IP Address 192.168.0.141

Subnet Mask 255.255.255.0

Gateway 192.168.0.1

Effective IP IP Address -

IPv6 Adrs Config Auto

Setting IP Address None

Prefix Len 64

Gateway None

Effective IP IP Address 1 -

IP Address 2 -

IP Address 3 -

Session Time Out Off

Mac Address -

IPSec Mode Off

IPSec Type not Setting

Settings

Bend Remedy

Item

Temp Level Off

Speed 2

Heat Roller

Item

Power Saving Off

HR Control Off

Setting

Item

Display Mode Laminator State

Counter Total Cnt

Contrast 0

Buzzer On

Unit No. No.1

Item

ISO Type Hico

Retry Count 1

Factory Settings

Operating the Printer

Security Lock

The security lock function can be applied to the printer door and card hopper to prevent opening of the printer door as well as removal of cards.

The lock can be turned on/off using the status monitor on the computer.

Setting Using the Operation Panel

Initialization

Whenever the power is turned on, cue (initialization) is performed automatically on the ink ribbon and retransfer film.

You can also perform initialization manually using the operation button on the operation panel.

Press K

An [Initialize OK?] message appears.

Press B

An [Initializing..] message appears, and initialization of the printer starts.

Initializing Printer When Installing the Cassette

Memo:

When detaching the ink ribbon cassette or retransfer film cassette from the printer body, dust may adhere to the ink ribbon or retransfer film. Errors such as discoloring may occur depending on the size of the dust particles. To avoid these problems, it is recommended that you forward by one or two images after installing the cassette.

Press K

An [Initialize OK?] message appears.

Initializing printer without feeding the image

A Press B

An [Initializing..] message appears, and initialization of the printer starts.

Operating the Printer

Initializing printer after feeding by two images

A Press J to set to [2'nd Panel, OK?]

B Press B

An [Initializing..] message appears, and the printer is initialized after feeding the ink ribbon and retransfer film by two images.

Initializing printer after feeding by one image

A Press J to set to [Next Panel, OK?]

B Press B

An [Initializing..] message appears, and the printer is initialized after feeding the ink ribbon and retransfer film by one image.

Operating the Printer

Test Print

Prints the printer’s built-in test pattern, or the different settings.

The printer unit can be made to run alone when a system error occurs by separating the computer from the printer.

Test Pattern Types

Test Pattern:

Prints standard color pattern on a single side of a card.

Printer Setting:

Prints the printer settings.

Network Setting:

Prints the network settings.

Lami Setting:

Prints the laminator settings.

Press I

A [Cleaning] message appears.

Press J to set to [Test Print]

Pressing it each time displays the next setting item.

Firmware Update

Press I

A [Cleaning] message appears.

Press J to set to [Download]

Pressing it each time displays the next setting item.

Press G

A [Download Ready] message appears, indicating that the printer is ready to download data from the computer.

Press F

A test pattern selection screen appears.

Press A and select a test pattern type

Press B

Test print starts.

Start data download from the computer

A [Downloading..] message appears.

Cautions:

Do not turn off the power during data download from the computer. Doing so may damage the printer firmware and cause malfunction.

A [Download Ready] message appears when data download from the computer is complete.

When [Download Ready] appears, press H

When the [Please Power Off] message appears, turn off the power

The firmware is updated after the power is turned on again.

If download fails and printer cannot be started up

If download of the printer firmware fails, the printer may not be able to start up when it is rebooted. When this occurs, download the firmware again according the following procedure.

A Turn on the power while holding down the operation button

(center)

A [SBP2 Running] message appears, indicating that the printer is ready to download data from the computer.

Operating the Printer

Display Mode Setting

This is used for setting the information to be displayed on the operation panel.

Settings

Counter:

Displays the counter preset in "Counter setting".

Laminator State:

Displays the operating status of the connected laminator. If a laminator is not connected, the counter is displayed.

Press I

A [Cleaning] message appears.

Press J to set to [Setting]

Pressing it each time displays the next setting item.

B Start data download from the computer

A [Downloading..] message appears.

A [SBP2 Running] message appears when data download from the computer is complete.

C When the [SBP2 Running] message appears, turn off the power

The firmware is updated after the power is turned on again.

Press G

A [Display] message appears.

Press G

A [Mode] message appears.

Press F

Enters the settings change mode.

Press A and select a setting

Press B to confirm the setting

Pressing B confirms the setting and returns you to the previous screen.

Press H to exit the setting mode

Pressing it each time displays the setting item on the next higher level.

Operating the Printer

Counter Setting

This is used for setting the type of counter displayed on the operation panel.

Counter Types

Total Cnt: total counter

Displays the total number of cards that are correctly printed.

Head Cnt: head counter

Displays the total number of printed sides for the same head.

Free Cnt: free counter

Displays the number of cards that are correctly printed. This number can be reset.

Cleaning Cnt: cleaning counter

Displays the number of cards that are correctly printed after the last cleaning.

Error Cnt: error counter

Displays the number of cards that are not correctly printed. This number can be reset.

Press I

A [Cleaning] message appears.

Press F

Enters the settings change mode.

Press A and select a setting

Press B to confirm the setting

Pressing B confirms the setting and returns you to the previous screen.

Press H to exit the setting mode

Pressing it each time displays the setting item on the next higher level.

Press J to set to [Setting]

Pressing it each time displays the next setting item.

Press G

A [Display] message appears.

Press G

A [Mode] message appears.

Press J to set to [Counter]

Operating the Printer

Counter Reset

This is used to reset the free counter and error counter.

Press I

A [Cleaning] message appears.

Press J to set to [Counter Reset]

Press B

Resets the free counter and error counter.

Contrast Setting

For setting the contrast of the operation panel display.

Settings

-3, -2, -1, 0, 1, 2, 3

Selecting a larger value increases the contrast.

Press I

A [Cleaning] message appears.

Press J to set to [Setting]

Pressing it each time displays the next setting item.

Press G

A [Display] message appears.

Checking reset

Select [Free Cnt] or [Error Cnt] for "Counter setting".

Press G

A [Mode] message appears.

Press J to set to [Contrast]

Pressing it each time displays the next setting item.

Operating the Printer

Press F

Enters the settings change mode.

Press A and select a setting

Press B to confirm the setting

Pressing B confirms the setting and returns you to the previous screen.

Press H to exit the setting mode

Pressing it each time displays the setting item on the next higher level.

Buzzer Setting

For setting whether to sound the buzzer when an error occurs or when settings are changed.

Settings

On: turns on buzzer sound, Off: turns off buzzer sound

Press I

A [Cleaning] message appears.

Press J to set to [Setting]

Pressing it each time displays the next setting item.

Press G

A [Display] message appears.

Press J to set to [Buzzer]

Press F

Enters the settings change mode.

Press A and select a setting

Press B to confirm the setting

Pressing B confirms the setting and returns you to the previous screen.

Press H to exit the setting mode

Pressing it each time displays the setting item on the next higher level.

Operating the Printer

Unit Number Setting

For setting the printer’s unit number according to the USB environment.

Settings

No.1 - No.10

Press I

A [Cleaning] message appears.

Press J to set to [Setting]

Pressing it each time displays the next setting item.

Press G

A [Display] message appears.

Transport Mode Setting

When transporting or moving the printer, ensure that the heating roller is fastened to a safe position.

Cautions:

Make sure that you set to the transport mode when transporting or moving the printer. Failure to do so will cause the printer to malfunction.

Open the printer door

Press and hold down the cassette button, and remove the ink ribbon

cassette (on the right) to remove the ink ribbon

Press J to set to [Unit No.]

Pressing it each time displays the next setting item.

Press F

Enters the settings change mode.

Press A and select a setting

You can select the unit number from No. 1 to No. 10.

Press B to confirm the setting

Pressing B confirms the setting and returns you to the previous screen.

Press H to exit the setting mode

Pressing it each time displays the setting item on the next higher level.

Turn off the power

The changes to the setting will be reflected when you turn on the power again.

Press and hold down the cassette button, and remove the retransfer film

cassette (on the left) to remove the retransfer film

Close the printer door

Operating the Printer

Press KNB to reset the printer

Check to ensure that [Film Search] is displayed on the operation panel of

the printer

Press I

A [Cleaning] message appears.

Press J to set to [Transport Mode]

Pressing it each time displays the next setting item.

Press B

After setting to the transport mode, a [Please Power Off] message appears.

Turn off the power, and install the cassette

Cautions:

While in the transport mode, the retransfer film cassette cannot be installed to the printer with the retransfer film loaded.

Canceling the transport mode

With the printer door closed, turn on the power to cancel the transport mode.

Cards

Cards have Run Out

Replenish the cards.

The card hopper is able to store up to about 200 cards with a thickness of 0.76 mm.

Cautions:

Get ready cards that are designated by the authorized dealer.

If the security lock function is turned on, the card hopper will be locked. Turn off the function from the computer. After loading the card, turn on the function again from the computer.

Do not touch the printing surface of the card. Touching it may cause printing errors. Put on the supplied gloves when handling the cards.

To prevent card jams from occurring, limit the number of cards stored in the card hopper at any time to about 100 pieces regardless of the card thickness.

When using new cards, set them after making sure that they are not adhered to each other due to static.

Align the cards before setting them in the printer. Otherwise, the card hopper cover may not close properly, and this may damage the printer.

Printing the card on the side with the magnetic stripe may cause printing errors or damage to the card’s functions. If you want to do so, please consult our authorized dealers in advance.

To set cards with both functions (magnetic stripe and contact IC), follow the procedure for setting the contact IC card.

Set the card hopper knob to [OPEN]

Replacement

Align the orientation of the cards, and set them in the printer

Magnetic stripe cards

Set the card with the magnetic stripe facing upward and toward the printer, or facing downward and toward you.

ISO contact IC cards

Set the card with the Contact IC terminal facing upward and toward the rear of the printer, or downward and toward the rear of the printer.

For single-sided printers, set the cards with the IC terminal facing down and toward the rear of the printer.

Install the card hopper cover, and set the card hopper knob to

[LOCK]

Lift to remove the card hopper cover

Replacement

Ink Ribbon

Ink Ribbon has Run Out

Replace with a new ink ribbon.

Cautions:

If the security lock function is turned on, turn off the function from the computer to unlock the printer. After closing the door, turn on the function again from the computer.

Stand the cassette on a flat surface as illustrated in the diagram. Avoid doing so on the floor as dust attached to it may cause printing errors.

Do not touch the inked surface (the side that faces outward when installed) with your hand. Touching it may cause printing errors. Put on the supplied gloves when handling the ink ribbon.

When installing a used ink ribbon, align the yellow side of the unused ribbon with the arrow indicated on the label of the cassette. If the position of the yellow side is not properly aligned, the print may turn out light.

The cassette is heavy when the ink ribbon is loaded. To prevent the cassette from dropping during handling, make sure to hold it with both hands.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

During replacement, clean the four bobbin holders on the printer. If burrs produced by friction with the bobbins are attached to the bobbin holders, they may fall onto the card, ink ribbon, or retransfer film, causing printing errors.

"Cleaning the bobbin holders" (A page 38)

Open the printer door

Install a new ink ribbon

Install while referring to the indication on the label of the cassette.

A With the inked surface facing outward, align the yellow side of the

unused ribbon with the arrow on the cassette, and unwind it along the three shafts.

B Insert the ink ribbon firmly into the bobbin holders with the ribbon

set to the far end of the guides.

A: take-up side (black)

B: unused side (yellow)

Remove any slack in the ink ribbon

A Hold the cassette. B Turn the knob in the direction indicated by the arrow.

Insert the cassette all the way in along the guide rail until a “click”

sound is heard, followed by closing the printer door

Press and hold down the cassette button, and pull out the ink ribbon

cassette (on the right) to remove the ink ribbon

Press KNB to reset the printer

Memo:

To avoid printing errors, it is recommended that you forward by one or two images after installing the ink ribbon cassette or retransfer film cassette.

"Initializing printer when installing the cassette" (A page 21)

Replacement

Retransfer Film

Retransfer Film has Run Out

Replace with a new retransfer film.

Cautions:

If the security lock function is turned on, turn off the function from the computer to unlock the printer. After closing the door, turn on the function again from the computer.

Stand the cassette on a flat surface as illustrated in the diagram. Avoid doing so on the floor as dust attached to it may cause printing errors.

Do not touch the retransfer face (the side that faces outward when installed) with your hand. Touching it may cause printing errors. Put on the supplied gloves when handling the retransfer film.

The cassette is heavy when the retransfer film is loaded. To prevent the cassette from dropping during handling, make sure to hold it with both hands.

When installing a used retransfer film, align the unused side of the film with the arrow indicated on the label of the cassette. Improper alignment may result in errors, or the print may turn out light.

When installing a new film, make sure that at least three black lines are wound onto the take-up side. Insufficient winding may cause the printer to malfunction.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

"Cleaning the bobbin holders" (A page 38)

Open the printer door

Press and hold down the cassette button, and pull out the retransfer

film cassette (on the left) to remove the retransfer film

Replacement

Install a new retransfer film

Install while referring to the indication on the label of the cassette. A When installing the retransfer film, make sure that at least three

black lines are wound onto the take-up side.

B With the retransfer face facing outward, align the unused side of

the film with the arrow on the cassette, and unwind it along the three shafts.

C Insert the retransfer film firmly into the bobbin holders with the film

set to the far end of the guides.

A: take-up side (black)

B: unused side (green)

Remove any slack in the film

A Hold the retransfer film cassette. B Turn the knob in the direction indicated by the arrow.

Press KNB to reset the printer

Memo:

To avoid printing errors, it is recommended that you forward by one or two images after installing the ink ribbon cassette or retransfer film cassette.

"Initializing printer when installing the cassette" (A page 21)

Insert the cassette all the way in along the guide rail until a “click”

sound is heard, followed by closing the printer door

Servicing of Parts

Request for routine servicing

In order to prevent printing errors and malfunctions from occurring in advance, please request for routine servicing by the servicing personnel. For details on servicing, please consult our authorized dealers.

Cleaning Roller

The function of the cleaning roller is to remove any dirt or dust attached to the card.

The color of the printed card may appear faded or dirt may appear conspicuous if the cleaning roller is dirty. Card jams may also occur as a result.

Cautions:

If the security lock function is turned on, turn off the function from the computer to unlock the printer. After closing the door, turn on the function again from the computer.

Start work after ensuring that the power has been turned off.

If the printer is used every day, make sure to clean the cleaning roller daily at the end of the operation.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

After washing, allow the cleaning roller to dry completely before installing it to the printer.

Do not wash the cleaning roller with anything other than water (e.g., alcohol).

Replace the cleaning unit with a new one after using it for about one year. For details on its replacement, please consult our authorized dealers.

After cleaning is complete, check to ensure that all dismantled parts are restored to their original positions. Failure to restore the parts may result in malfunction of the printer.

Open the printer door

Maintenance

Wash the cleaning roller with water

Wash the roller with water, and remove any dirt from the surface of the cleaning roller with your finger.

Allow the cleaning roller to air dry

Set the cleaning unit, and close the printer door

With the roller facing the right, insert it all the way in.

Remove the cleaning unit

Maintenance

Card Load Roller

Card jams may occur if the card load roller is dirty.

Cautions:

If the security lock is on, deactivate it. After work is complete, activate the security lock again.

Start work after ensuring that the power has been turned off.

After cleaning is complete, check to ensure that all dismantled parts are restored to their original positions. Failure to restore the parts may result in malfunction of the printer.

For details on separately sold items, please consult our authorized dealers.

Remove the card hopper

Apply alcohol (sold separately) to a wiper (sold separately), and use

it to wipe the surface of the card load roller

Wipe while turning the card load roller in the anti-clockwise direction.

Fan Filter

The color of the printed card may appear faded or dirt may appear conspicuous if the fan filter is dirty.

Perform cleaning after printing about 10,000 cards.

Cautions:

Start work after ensuring that the power has been turned off.

After cleaning is complete, check to ensure that all dismantled parts are restored to their original positions. Failure to restore the parts may result in malfunction of the printer.

Replace the fan filter with a new one after using it for about one year. For details on its replacement, please consult our authorized dealers.

Remove the filter cover located on the side of the printer

Remove the fan filter

Install the card hopper

Remove any dirt that is attached to the fan filter using a vacuum cleaner

Hold the filter with your hand to prevent it from being sucked into the vacuum cleaner.

Set the fan filter

Set the filter cover

Card Feed Roller/Heating Roller

The color of the printed card may appear faded or dirt may appear conspicuous if the card feed roller or heating roller is dirty.

Perform cleaning after printing about 1,000 cards.

Cautions:

If the security lock is on, deactivate it. After work is complete, activate the security lock again.

Before cleaning the card feed roller and heating roller, make sure that you clean the cleaning roller. Otherwise, dirt on the cleaning roller may be attached to the cleaning card, causing its cleaning capability to deteriorate.

Stand the cassette on a flat surface as illustrated in the diagram. Avoid doing so on the floor as dust attached to it may cause printing errors.

If card jam occurs when the cleaning card is inserted, turn off and on the power of the printer. Doing so automatically discharges the card.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

Each cleaning card can only be used once. Reusing a dirty card may dirty the roller or cause the printer to malfunction.

After cleaning is complete, check to ensure that all dismantled parts are restored to their original positions. Failure to restore the parts may result in malfunction of the printer.

For details on separately sold items, please consult our authorized dealers.

Open the printer door. Press and hold down the cassette button,

and remove the retransfer film cassette (on the left)

Remove the card hopper

Turn on the power

Press I to set to [Cleaning]

Press G to set to [Rollers]

Maintenance

Close the printer door

Press B

A [Film Checking..] message appears, followed by a [Cleaning Start OK?] message.

Peel off the backing paper from the cleaning card (sold separately)

Maintenance

Press B

A [Cleaning..] message appears.

Cautions:

If the retransfer heating roller is hot, a [HR is too hot!] message will be displayed. Turn off the power, and perform cleaning after the retransfer heating roller has cooled down completely.

Insert the cleaning card (sold separately) within 20 seconds

The roller draws in the card, and cleaning starts automatically.

A [Cleaning Start OK?] message appears after the card is discharged.

After the cleaning card is discharged, turn off the power, install the

retransfer film cassette, close the printer door, and install the card hopper

Cautions:

Insert the card within 20 seconds after pressing B.

After pressing B, the buzzer sounds upon a lapse of 20 seconds, and a [Jam(Hopper)] error message appears about 10 seconds later. Press KNB to cancel the error.

When a standard-sized card is inserted, the card is automatically discharged from the NG card outlet, and a [Cleaning Start OK?] message appears.

Press B, and insert the cleaning card again

Reverse the adhesive face, and insert the card.

To turn on the power again, do so after an interval of at least 10 seconds.

Magnetic Head

If the magnetic head is dirty, errors may occur during writing to or reading of the magnetic stripe card.

Clean the magnetic head after approximately every 1,000 cards.

Cautions:

If the security lock is on, deactivate it. After work is complete, activate the security lock again.

Before cleaning the magnetic head, make sure that you clean the cleaning roller. Otherwise, dirt on the cleaning roller may be attached to the cleaning card, causing its cleaning capability to deteriorate.

After cleaning is complete, check to ensure that all dismantled parts are restored to their original positions. Failure to restore the parts may result in malfunction of the printer.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

For details on separately sold items, please consult our authorized dealers.

Replace the magnetic head cleaning card accordingly if it has become dirty. Using a dirty card may dirty the head and cause malfunction.

Turn on the power

Press I to set to [Cleaning]

Press GNJ to set to [MG]

Maintenance

Check to ensure that [Ready] or [Preheating..] is displayed on the

operation panel of the printer

Remove the card hopper

Apply alcohol on the magnetic head cleaning card (sold separately)

Apply about three to four drops of alcohol on the position of the magnetic stripe.

Press B

Insert the magnetic head cleaning card within 20 seconds

Cautions:

Insert the card within 20 seconds after pressing B.

After pressing B, the buzzer sounds upon a lapse of 20 seconds, and a [Jam(Hopper)] error message appears about 10 seconds later. Press KNB to cancel the error.

Maintenance

After the cleaning card is discharged, turn off the power, and install

the card hopper

To turn on the power again, do so after an interval of at least 10 seconds.

Bobbin Holders

If burrs produced by friction with the bobbins are attached to the bobbin holders, they may fall onto the card, ink ribbon, or retransfer film, causing printing errors.

Cautions:

If the security lock function is turned on, turn off the function from the computer to unlock the printer. After closing the door, turn on the function again from the computer.

Start work after ensuring that the power has been turned off.

Stand the cassette on a flat surface as illustrated in the diagram. Avoid doing so on the floor as dust attached to it may cause printing errors.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

Perform cleaning each time you replace the ink ribbon or retransfer film.

After cleaning is complete, check to ensure that all dismantled parts are restored to their original positions. Failure to restore the parts may result in malfunction of the printer.

For details on separately sold items, please consult our authorized dealers.

Open the printer door

Press and hold down the cassette button, and remove the ink ribbon

cassette (on the right)

Press and hold down the cassette button, and remove the retransfer

film cassette (on the left)

Apply alcohol to a cotton swab (large), and use it to wipe the four

bobbin holders (Cotton swab and alcohol: sold separately)

Insert the retransfer film cassette along the guide rail until a “click”

sound is heard

Maintenance

Thermal Head

Lines may appear on the card after printing if the thermal head is dirty.

Clean the thermal head after printing about 10,000 images.

Cautions:

If the security lock function is turned on, turn off the function from the computer to unlock the printer. After closing the door, turn on the function again from the computer.

Start work after ensuring that the power has been turned off.

Stand the cassette on a flat surface as illustrated in the diagram. Avoid doing so on the floor as dust attached to it may cause printing errors.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

Touching the thermal head with your body electrostatically charged may cause damage to the head. Make sure that you touch the metallic part of the printer before commencing work.

Pay attention to prevent metallic objects from knocking against the thermal head. Doing so may damage it.

After cleaning is complete, check to ensure that all dismantled parts are restored to their original positions. Failure to restore the parts may result in malfunction of the printer.

For details on separately sold items, please consult our authorized dealers.

Open the printer door

Insert the ink ribbon cassette along the guide rail until a “click”

sound is heard, followed by closing the printer door

Press and hold down the cassette button, and remove the ink ribbon

cassette (on the right)

Maintenance

Press and hold down the cassette button, and remove the retransfer

film cassette (on the left)

Apply alcohol to a cotton swab (large), and use it to wipe the thermal

head (Cotton swab and alcohol: sold separately)

Wipe the thermal head with care in the horizontal direction.

Insert the retransfer film cassette along the guide rail until a “click”

sound is heard

Insert the ink ribbon cassette along the guide rail until a “click”

sound is heard, followed by closing the printer door

Servicing Based on Print Output

Colors Appear Faded or Dirt is Conspicuous

"Clean the cleaning roller." (A page 33)

"Clean the fan filter." (A page 34)

"Clean the card feed roller/heating roller." (A page 35)

"Clean the bobbin holders." (A page 38)

Card Jam

"Clean the cleaning roller." (A page 33)

"Clean the card load roller." (A page 34)

Error During Writing to or Reading of Magnetic Stripe Card

"Clean the magnetic head." (A page 37)

Lines Appear on Card after Printing

"Clean the thermal head." (A page 39)

Maintenance

Jam(Hopper) 90

Troubleshooting

When an Error Message is Displayed

Check the error code and error code number displayed on the operation panel.

List of Error Codes

Click on an error code below to jump to the page with the corresponding error descriptions.

"44" (A page 43) "90" (A page 42) "91" (A page 42) "92" (A page 42) "93" (A page 42) "94" (A page 42) "95" (A page 42) "A1" (A page 42) "A2" (A page 42) "A8" (A page 42) "AB" (A page 43) "AC" (A page 43) "B0" (A page 42) "B1" (A page 42) "B2" (A page 43) "C1" (A page 43) "C2" (A page 43) "C3" (A page 43) "D1" (A page 42) "D8" (A page 43) "F0" (A page 43) "F1" (A page 43) "F2" (A page 43) "F3" (A page 43) "F4" (A page 43) "F5" (A page 43) "F6" (A page 43) "F8" (A page 43)

No Card

Cards have run out. "Replenish the cards." (A page 29)

The card hopper is not installed. Install the card hopper.

Memo:

The operation panel display appears blinking when the cards have run out or when the card hopper is not installed.

Jam(Hopper) 90

Jam(Discharge) 94

Card jam near the card outlet. "Remove the jammed card." (A page 49)

Jam(Retran.) 95

Card jam near the retransfer heating roller. "Remove the jammed card." (A page 50)

Film Search A1

Retransfer film is broken. "Repair the retransfer film." (A page 54)

MG Test Err A8

A writing error has occurred during magnetic encoder self-diagnosis. Press KNB to reset the printer.

Ink Error B0

An incorrect ink ribbon is installed. Install a correct ink ribbon.

Ink Search B1

Card jam near the card hopper and cleaning roller. "Remove the jammed card." (A page 44)

Jam(TurnOver) 91

Card jam near the card turn over unit. "Remove the jammed card." (A page 45)

Jam(MG) 92

Card jam in the magnetic encoder unit. "Remove the jammed card." (A page 47)

Jam(Transfer) 93

Card jam in the card feed roller. "Remove the jammed card." (A page 48)

Ink ribbon is broken. "Repair the ink ribbon." (A page 52)

Door Open D1

The printer door is open. Close the printer door, and press KNB to reset the printer.

Cleaning unit is not installed. Install the cleaning unit, close the printer door, and press KNB to reset the printer.

Memo:

The operation panel display appears blinking when the printer door is open or when the cleaning unit is not installed.

Film Run Out A2

Retransfer film has run out. "Replace with a new one." (A page 31)

Troubleshooting

Ink Run Out B2

Ink ribbon has run out. "Replace with a new one." (A page 30)

Hardware 44

A hardware failure has occurred on the printer. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

MG Mechanical AB

An error has occurred in the mechanical component of the magnetic encoder. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

MG Hardware AC

TR Heater F1

The retransfer heating roller is faulty. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

TR Thermister F2

The retransfer heating roller thermistor is faulty. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

RR Overheat F3

The temperature of the bend remedy heating roller is too high. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

RR Heater F4

A hardware failure has occurred on the magnetic encoder. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

Cam Error C1

A heating roller operation error has occurred. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

HR Overheat C2

The temperature of the bend remedy heating roller or retransfer heating roller is too high. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

Hardware D8

A hardware error has occurred during initialization. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

The bend remedy unit is faulty. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

RR Thermister F5

The bend remedy heating roller thermistor is faulty. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

Overcool F6

The operating ambient temperature of the printer is too low. Check the temperature. If the same problem recurs within the range of operating ambient temperature, turn off the power and consult our authorized dealers.

Head Overheat F8

The temperature of the thermal head is too high. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

TR Overheat F0

The temperature of the retransfer heating roller is too high. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

Power Intrpt C3

An instantaneous interruption is detected. Turn off and on the power again. If the same problem recurs, turn off the power and consult our authorized dealers.

Troubleshooting

Cards

Cards have Run Out

"Replenish the cards." (A page 29)

Card Jam

Error codes are displayed on the operation panel according to the location of the card jam.

Check the error code, and remove the card according to the corresponding procedure.

Cautions:

If the card cannot be removed, do not try to do so forcibly. Consult our authorized dealers or the servicing personnel.

If the security lock is on, deactivate it. After work is complete, activate the security lock again.

Do not apply excessive force on the card hopper. Doing so may damage it.

Do not touch the printing surface of the card. Touching it may cause printing errors. Put on the supplied gloves when handling the cards.

Error Code Jam(Hopper) 90

Card jam near the card hopper and cleaning roller.

If the card cannot be removed by hand

A Press KNB to reset the printer

The card is discharged from the NG card outlet.

Detach the card hopper cover, and remove the unused cards

Remove the jammed card with a hand

"If the card cannot be removed by hand" (A page 44)

Return the unused cards to their original position

Install the card hopper cover

"Go to step 3" (A page 44)

"If the card cannot be discharged" (A page 45)

If the card cannot be discharged

A Turn off the power B Open the printer door, and check the position of the jammed

card

C Attach the jog dial to the cleaning roller shaft

Error Code Jam(TurnOver) 91

Card jam near the card turn over unit.

Turn off the power

Remove the card hopper

Detach the card load slot cover

Troubleshooting

D Turn the cleaning roller shaft in the clockwise direction, while

checking the position of the card

Open the printer door, and remove the cleaning unit

E Remove the card after it is discharged from the card load slot

Cautions:

If the card cannot be removed, do not try to do so forcibly. Consult our authorized dealers or the servicing personnel.

F Restore the jog dial to its original position, and close the printer

door

G Turn on the power "Go to step 3" (A page 44)

Troubleshooting

Remove the jammed card in the card turn over unit from the card

load slot

If the card cannot be removed

A Install the cleaning unit B Attach the jog dial to the cleaning roller shaft and card turn over

unit shaft

"If the card cannot be removed" (A page 46)

Install the cleaning unit

Attach the jog dial to the card turn over unit shaft, and set the card

turn over unit to “Home Pos.”

“Home Pos.” is the position where the slit on the jog dial points to the right and the card turn over unit is horizontal.

C Set the card turn over unit to “Home Pos.”

“Home Pos.” is the position where the slit on the jog dial points to the right and the card turn over unit is horizontal.

Restore the jog dial to its original position

Install the card load slot cover and card hopper, and close the

printer door

Turn on the power

Cautions:

When a Jam(TurnOver) error occurs, the [Jam(TurnOver)] message will not disappear after removing the jammed card until the card turn over unit is set to “Home Pos.”.

If the printer door is opened when a Jam(TurnOver) error occurs, a [Please Adjust Turn Unit Pos!] message will be displayed. Remove the jammed card, and set the card turn over unit to “Home Pos.”.

If the card protrudes from the card turn over unit, turn the cleaning roller shaft to move the card into the unit.

Turning the card turn over unit moves the card inside the unit outward. Turn the card turn over unit while turning the cleaning roller shaft so that the card is retained inside the card turn over unit, and set to “Home Pos.”.

Cautions:

When the card turn over unit cannot be turned, do not turn it forcibly with the jog dial. Doing so may cause the card turn over unit to malfunction.

D Turn the cleaning roller shaft in the clockwise direction

Error Code Jam(MG) 92

Card jam in the magnetic encoder unit.

Press KNB to reset the printer

The card is discharged from the NG card outlet.

Troubleshooting

E Remove the card after it is discharged from the card load slot

Cautions:

If the card cannot be removed, do not try to do so forcibly. Consult our authorized dealers or the servicing personnel.

"Go to step 8" (A page 46)

Troubleshooting

Error Code Jam(Transfer) 93

Card jam in the card feed roller.

Press KNB to reset the printer

The card is discharged from the NG card outlet.

If the card cannot be discharged

A Turn off the power, and detach the card hopper

Open the printer door, and check the position of the jammed card

Attach the jog dial to the card feed roller shaft and cleaning roller shaft

D Turn the card feed roller shaft and cleaning roller shaft in the

clockwise direction, while checking the position of the card

Remove the card after it is discharged from the card load slot. (For single-sided printers, the card is discharged from the NG card outlet.)

Cautions:

If the card cannot be removed, do not try to do so forcibly. Consult our authorized dealers or the servicing personnel.

E Restore the jog dial to its original position F Install the card hopper, and close the printer door G Turn on the power

Error Code Jam(Discharge) 94

Card jam near the card outlet.

Press KNB to reset the printer

The card is discharged from the card outlet.

Troubleshooting

If the card cannot be discharged

A Turn off the power, and open the printer door B Pull out the retransfer film cassette, and check the position of

the card

C Attach the jog dial to the card feed roller shaft

D Turn the card feed roller shaft in the anti-clockwise direction,

while checking the position of the card

The card is discharged from the card outlet.

Cautions:

If the card cannot be removed, do not try to do so forcibly. Consult our authorized dealers or the servicing personnel.

E Restore the jog dial to its original position, and install the

retransfer film cassette

F Close the printer door, and turn on the power

Troubleshooting

Error Code Jam(Retran.) 95

Card jam near the retransfer heating roller.

Open the printer door

A [Please Remove Jam Card!] or [Please Close Door] message appears.

Pull out the retransfer film cassette

Cautions:

The card may be adhered to the retransfer film. Pull out the retransfer film while taking care not to jam it.

If a [Please Close Door] message is displayed, the retransfer film is stuck and the retransfer film cassette cannot be removed. In this case, close the printer door before pulling out the retransfer film cassette.

If the card is adhered to the retransfer film

Remove the jammed card with a hand.

Cautions:

The card may be very hot. Be careful not to burn your fingers when removing the card.

"Go to step 4" (A page 50)

Remove the jammed card

"If the card is adhered to the retransfer film" (A page 50) "If the card is inside the printer unit" (A page 51) "If the card is caught in the card feed roller to the right of the retransfer heating roller" (A page 51) "If the card is caught in the card feed roller to the left of the retransfer heating roller" (A page 52)

Install the retransfer film cassette, and close the printer door

Press K

A [Jam Card Removed?] message appears.

Press O

Cautions:

Initializing the printer without first removing the card will cause the printer to malfunction. Be sure to remove the card then press O.

An [Initializing..] message appears, and initialization of the printer starts.

Troubleshooting

If the card is inside the printer unit

If the card is not drawn into the card feed roller and is left inside the printer, use the tweezers (supplied) to remove the card.

A Turn off the power B Check the position of the card that is left inside the printer

C Pick up the card using the tip of the tweezers (supplied)

Be careful not to drop the card inside the printer.

D Pull out the card slowly

If the card is caught in the card feed roller to the right of the retransfer heating roller

A Turn off the power, and detach the card hopper

B Check the position of the card C Attach the jog dial to the card feed roller shaft and cleaning

roller shaft

Cautions:

The card may be very hot. Be careful not to burn your fingers when removing the card.

If the card cannot be removed, do not try to do so forcibly. Consult our authorized dealers or the servicing personnel.

Memo:

Example of how to pick up the card

Pick up the card by following the diagram above.

E Install the retransfer film cassette, and close the printer door

F Turn on the power "Go to step 5" (A page 50)

D Turn the card feed roller shaft and cleaning roller shaft in the

clockwise direction, while checking the position of the card

Remove the card after it is discharged from the card load slot. (For single-sided printers, the card is discharged from the NG card outlet.)

Cautions:

If the card cannot be removed, do not try to do so forcibly. Consult our authorized dealers or the servicing personnel.

Restore the jog dial to its original position, and install the card hopper

F Install the retransfer film cassette, and close the printer door G Turn on the power

"Go to step 5" (A page 50)

Troubleshooting

If the card is caught in the card feed roller to the left of the retransfer heating roller

A Turn off the power B Check the position of the card C Attach the jog dial to the card feed roller shaft

D Turn the card feed roller shaft in the anti-clockwise direction,

while checking the position of the card

Ink Ribbon

Ink Ribbon has Run Out

"Replace with a new ink ribbon." (A page 30)

Ink Ribbon is Broken

Repair the ink ribbon.

Cautions:

If the security lock function is turned on, turn off the function from the computer to unlock the printer. After closing the door, turn on the function again from the computer.

Stand the cassette on a flat surface as illustrated in the diagram. Avoid doing so on the floor as dust attached to it may cause printing errors.

Do not touch the inked surface (the side that faces outward when installed) with your hand. Touching it may cause printing errors. Put on the supplied gloves when handling the ink ribbon.

The cassette is heavy when the ink ribbon is loaded. To prevent the cassette from dropping during handling, make sure to hold it with both hands.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

"Cleaning the bobbin holders" (A page 38)

Open the printer door

The card is discharged from the card outlet.

Cautions:

If the card cannot be removed, do not try to do so forcibly. Consult our authorized dealers or the servicing personnel.

E Restore the jog dial to its original position F Install the retransfer film cassette, and close the printer door G Turn on the power

"Go to step 5" (A page 50)

Press and hold down the cassette button, and remove the ink ribbon

cassette (on the right)

Cut away the broken portion, and attach the unused portion at the

supply side to the other end at the take-up side using an adhesive tape, while making sure that the joint surface is even

Cautions:

Do not discard the used ribbon at the take-up side.

Troubleshooting

Turn the take-up side using your hand until the broken portion can

no longer be seen

Align the yellow side of the unused portion with the arrow indicated on the label of the cassette.

Remove any slack in the ink ribbon

Insert the cassette all the way in along the guide rail until a “click”

sound is heard, followed by closing the printer door

Press KNB to reset the printer

Memo:

To avoid printing errors, it is recommended that you forward by one or two images after installing the ink ribbon cassette or retransfer film cassette.

"Initializing printer when installing the cassette" (A page 21)

Troubleshooting

Retransfer Film

Retransfer Film has Run Out

"Replace with a new retransfer film." (A page 31)

Retransfer Film is Broken

Repair the retransfer film.

Cautions:

If the security lock function is turned on, turn off the function from the computer to unlock the printer. After closing the door, turn on the function again from the computer.

Stand the cassette on a flat surface as illustrated in the diagram. Avoid doing so on the floor as dust attached to it may cause printing errors.

Do not touch the retransfer face (the side that faces outward when installed) with your hand. Touching it may cause printing errors. Put on the supplied gloves when handling the retransfer film.

The cassette is heavy when the retransfer film is loaded. To prevent the cassette from dropping during handling, make sure to hold it with both hands.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

"Cleaning the bobbin holders" (A page 38)

Open the printer door

Turn the take-up side using your hand until the broken portion can

no longer be seen

Align the film side of the unused portion with the arrow indicated on the label of the cassette.

Remove any slack in the film

Insert the cassette all the way in along the guide rail until a “click”

sound is heard, followed by closing the printer door

Press and hold down the cassette button, and remove the retransfer

film cassette (on the left)

Cut away the broken portion, and attach the unused portion at the

supply side to the other end at the take-up side using an adhesive tape, while making sure that the joint surface is even

Cautions:

Do not discard the used retransfer film at the take-up side.

Press KNB to reset the printer

Memo:

To avoid printing errors, it is recommended that you forward by one or two images after installing the ink ribbon cassette or retransfer film cassette.

"Initializing printer when installing the cassette" (A page 21)

Unable to Fit Retransfer Film Cassette into Printer

With the printer door closed, turn on the power to cancel the transport mode.

While in the transport mode, the retransfer film cassette cannot be installed to the printer with the retransfer film loaded.

"Transport Mode Setting" (A page 27)

Troubleshooting

Unable to Produce Desired Printing Results

Lines Appear on Card after Printing

"Clean the thermal head." (A page 39)

Colors on Card Appear Faded after Printing

"Clean the cleaning roller." (A page 33)

"Clean the fan filter." (A page 34)

"Clean the card feed roller/heating roller." (A page 35)

"Clean the bobbin holders." (A page 38)

Peeling Occurs on Card after Printing

Check the retransfer mode settings.

Overall Printing Quality is Poor

"Clean the cleaning roller." (A page 33)

"Clean the fan filter." (A page 34)

"Clean the card feed roller/heating roller." (A page 35)

"Clean the bobbin holders." (A page 38)

Is the printing face of the card dirty?

Use a clean card.

Card is Printed in a Single Color

Is the print setting set to single-color printing?

Is the software application setting set to single-color printing?

Check the print settings.

Strange Characters or Images are Printed

Is the driver for this printer selected on the computer?

Select the driver for this printer.

Is the USB cable connection loose?

Plug in the USB cable properly.

Retransfer cannot be Performed Successfully

Is the printing face of the card dirty?

Use a clean card.

Is the surrounding temperature or card surface temperature too low?

Use the printer when the surrounding temperature is sufficiently high.

Is the retransfer speed setting value too high?

Set to a value that is smaller than the standard value, +2 (i.e., between +1 and -3).

Is the temperature of the retransfer heating roller too low?

Set to a value that is larger than the standard value, +1 (i.e., +2).

Troubleshooting

Printer not Operating as Desired

Card is not Fed into the Printer

Is the card load roller dirty?

"Clean the card load roller." (A page 34)

Is the cleaning roller dirty?

"Clean the cleaning roller." (A page 33)

Is the card thickness correctly adjusted?

"Check the adjusted card thickness." (A page 61)

Are the cards adhered to one another?

When using new cards, set them after making sure that they are not adhered to each other due to static.

Power does not Turn On

Is the power switch turned off? (¡ position)

Turn on the power. (I position)

Is the power cord disconnected?

Plug in the power cord properly.

Is there electricity supply from the outlet?

Try connecting another electrical device to the outlet. If the device works normally, then it could be due to malfunctioning of the printer. Please consult our authorized dealers.

Printing does not Start or Stops Halfway

Is the printer door open?

"Close the printer door properly, and reset the printer." (A page 20)

Is the printer connected to a computer?

Connect the printer to a computer correctly using a USB/LAN cable.

Is the length of the USB cable too long?

A USB cable with a length of not more than 2 m is recommended.

Are cards set into the printer?

"Set the cards correctly." (A page 29)

Is the ink ribbon installed?

"Install the ink ribbon correctly." (A page 30)

Is the retransfer film installed?

"Install the retransfer film correctly." (A page 31)

Is the driver for this printer selected?

Select the driver for this printer.

Setup

Installation and Connection

Printer Installation

Cautions:

Using the printer in an environment beyond the operating ambient temperature range may result in retransfer or printing errors. Check the “Precautions on installation location” and “Operating environment conditions” specifications.

"Precautions on installation location" (A page 6) "Operating environment conditions" (A page 10)

Ventilation holes for the cooling fan are located at the rear and side of the printer.

Install the printer by allowing a clearance of at least 20 cm between its sides and surrounding walls.

Allow a clearance of at least 10 cm between the rear of the printer and the wall.

Power Cord Connection

Insert the power cord (supplied) to the AC inlet at the rear of the

printer

Plug the power cord (supplied) into an outlet

Memo:

Make use of an AVR (automatic voltage regulator) to prevent any fluctuation in voltage. Alternatively, an uninterruptible power supply is recommended in case momentary power failure occurs.

Cautions:

Make sure that the power outlet is grounded and used as a dedicated power source for the printer.

Plug the power cord of the printer directly to the outlet. Do not share the same outlet with other devices.

Do not place any object on the printer.

Card Stacker (Supplied)

Hook the tab on the card stacker to the card stacker attachment slot

A Card outlet B Card stacker attachment slot C Tab D Card stacker

Memo:

The card stacker is able to store up to about 100 cards with a thickness of 0.76 mm.

Setup

Printing Media

Installing the Ink Ribbon

Cautions:

Stand the cassette on a flat surface as illustrated in the diagram. Avoid doing so on the floor as dust attached to it may cause printing errors.

Do not touch the inked surface (the side that faces outward when installed) with your hand. Touching it may cause printing errors. Put on the supplied gloves when handling the ink ribbon.

The cassette is heavy when the ink ribbon is loaded. To prevent the cassette from dropping during handling, make sure to hold it with both hands.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

Open the printer door

Remove any slack in the ink ribbon

A Hold the cassette. B Turn the knob in the direction indicated by the arrow.

Insert the cassette all the way in along the guide rail until a “click”

sound is heard, followed by closing the printer door

Press and hold down the cassette button, and remove the ink ribbon

cassette (on the right)

Install a new ink ribbon

Install while referring to the indication on the label of the cassette.

Press KNB to reset the printer

A With the inked surface facing outward, align the yellow side of the

unused ribbon with the arrow on the cassette, and unwind it along the three shafts.

B Insert the ink ribbon firmly into the bobbin holders with the ribbon

set to the far end of the guides.

A: take-up side (black)

B: unused side (yellow)

Memo:

To avoid printing errors, it is recommended that you forward by one or two images after installing the ink ribbon cassette or retransfer film cassette.

"Initializing printer when installing the cassette" (A page 21)

Installing the Retransfer Film

Cautions:

Stand the cassette on a flat surface as illustrated in the diagram. Avoid doing so on the floor as dust attached to it may cause printing errors.

Do not touch the retransfer face (the side that faces outward when installed) with your hand. Touching it may cause printing errors. Put on the supplied gloves when handling the retransfer film.

The cassette is heavy when the retransfer film is loaded. To prevent the cassette from dropping during handling, make sure to hold it with both hands.

When installing a new film, make sure that at least three black lines are wound onto the take-up side. Insufficient winding may cause the printer to malfunction.

Do not perform any work on the printer door. Do not place heavy objects or apply load on the printer. Doing so may damage it.

Open the printer door

Setup

With the retransfer face facing outward, align the unused side of

the film with the arrow on the cassette, and unwind it along the three shafts.

C Insert the retransfer film firmly into the bobbin holders with the film

set to the far end of the guides.

A: take-up side (black)

B: unused side (green)

Remove any slack in the film

A Hold the retransfer film cassette. B Turn the knob in the direction indicated by the arrow.

Press and hold down the cassette button, and remove the retransfer

film cassette (on the left)

Install a new retransfer film

Install while referring to the indication on the label of the cassette. A When installing the retransfer film, make sure that at least three

black lines are wound onto the take-up side.

Insert the cassette all the way in along the guide rail until a “click”

sound is heard, followed by closing the printer door

Cautions:

While in the transport mode, the retransfer film cassette cannot be installed to the printer with the retransfer film loaded. With the printer door closed, turn on the power to cancel the transport mode.

"Transport Mode Setting" (A page 27)

Setup

Press KNB to reset the printer

Memo:

To avoid printing errors, it is recommended that you forward by one or two images after installing the ink ribbon cassette or retransfer film cassette.

"Initializing printer when installing the cassette" (A page 21)

Setting Cards