Copyright Digital Equipment Corporation
All rights reserved
November 1995
K-MN-SD00000-02-JG00.A
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November 1995
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The information in this document is subject to change without notice and should not be construed as a
commitment by Digital Equipment Corporation.
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Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document.
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The software, if any, described in this document is furnished under a license and may be used or copied only in
accordance with the terms of such license. No responsibility is assumed for the use or reliability of software or
equipment that is not supplied by Digital Equipment Corporation or its affiliated companies.
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Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth
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in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-
7013.
Copyright Digital Equipment Corporation
All Rights Reserved
The following are trademarks of Digital Equipment Corporation:
VENTURIS and the Digital logo.
The following are third party trademarks:
MS-DOS and Windows and Windows NT and Windows NT Server are trademarks of Microsoft Corp.
Novell and Netware are trademarks of Novell, Inc.
SCO and Open Desktop are trademarks of The Santa Cruz Operation, Inc.
UNIX is a registered trademark of UNIX System Laboratories, Inc.
All other trademarks and registered trademarks are the property of their respective holders.
Created by:
Printed in Ireland
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Digital PRIORIS HX590 & HX590 DP ServerTable of Contents
ONFIGURING THE SERVER..................................................................................................................................15
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The SCU .......................................................................................................................................................... 16
Before Using the SCU......................................................................................................................................16
SCI Files and CFG Files..................................................................................................................................17
Using the SCU .................................................................................................................................................17
Configure The Computer.................................................................................................................................18
Adding ISA Boards.......................................................................................................................................... 19
AND SETUP OPTIONS ....................................................................................................................................19
SCU
SCU Main Menu.............................................................................................................................................. 20
Main Menu Options.........................................................................................................................................21
Other Needed Materials...................................................................................................................................28
Required Special Tools.................................................................................................................................... 28
Remedial Diagnostic Test Software................................................................................................................28
ECO/FCO I
EMOVING THE SIDE PANEL.................................................................................................................................29
BIOS version information................................................................................................................................28
Server Components (Left Side) ....................................................................................................................... 30
Server Components (Right Side).....................................................................................................................31
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Table of ContentsDigital PRIORIS HX590 & HX590 DP Server
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MAIN LOGIC BOARD JUMPERS ............................................................................................................................. 33
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Main Logic Board Jumper Settings................................................................................................................. 33
Main Logic Board Jumper Locations.............................................................................................................. 34
ART REMOVAL AND REPLACEMENT PROCEDURES...........................................................................................38
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Removing the 3½-inch Diskette Drive............................................................................................................38
Removing the CD-ROM Drive ....................................................................................................................... 39
Remove the CPU Module................................................................................................................................40
Replacing the CPU Chip..................................................................................................................................41
CPU Module Jumper Settings.........................................................................................................................42
Set the CPU voltage to 3.3V............................................................................................................................42
Remove the Memory Module..........................................................................................................................43
Removing the Main Logic Board....................................................................................................................44
Removing the Power Supply...........................................................................................................................45
Removing the Optional Power Supply............................................................................................................46
Replacing a Device Into the Hot-Swap Drive Bay ......................................................................................... 48
SBB LED Status Indicators............................................................................................................................. 49
Replacing the Server Battery/Real Time Clock (RTC)..................................................................................50
SCSI ID Settings.............................................................................................................................................. 52
CPU Memory Address Map (Full Range, 590 CPUs)....................................................................................67
CPU Memory Address Map (PC Compatibility Range)................................................................................. 68
CPU I/O Address Map.....................................................................................................................................68
PCI Configuration Space Address Map .......................................................................................................... 69
Server Interrupt Levels ....................................................................................................................................69
Other Needed Materials...................................................................................................................................73
Required Special Tools.................................................................................................................................... 73
Remedial Diagnostic Test Software................................................................................................................73
Recommended Virus Detection and Cleanup Software..................................................................................73
ECO/FCO I
APPENDIX B USEFUL INFORMATION.....................................................................................................75
PERSONAL NOTES..........................................................................................................................................79
BIOS version information................................................................................................................................74
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Table of ContentsDigital PRIORIS HX590 & HX590 DP Server
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Table of Figures
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Figure 2 - 1 SCU Main Menu Options................................................................................................................16
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Figure 2 - 2 SCU Main Menu Options................................................................................................................20
Figure 3 - 1 Unlocking and Removing the Side Panel........................................................................................29
Figure 3 - 2 Server Components (Left Side) ....................................................................................................... 30
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Figure 3 - 3 Server Components (Right Side).....................................................................................................31
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Figure 3 - 4 PRIORIS HX Server Expansion Board Slots..................................................................................32
Figure 3 - 5 Main Board Jumper Locations........................................................................................................34
Figure 3 - 20 Connecting a Single Channel SCSI Bus ....................................................................................... 54
Figure 3 - 21 Connecting a Dual Channel SCSI Bus..........................................................................................55
Figure 3 - 22 Connecting a external SCSI Bus...................................................................................................56
6MCS Logistics Engineering - Nijmegen
Digital PRIORIS HX590 & HX590 DP ServerPreface
Preface
The Digital PRIORIS HX590 & HX590 DP Server Service Maintenance Manual is a troubleshooting guide
that can be used for reference when servicing the PRIORIS HX590 & HX590 DP Server series.
Digital Equipment Corporation reserves the right to make changes to the Digital PRIORIS HX590 & HX590
DP Server without notice. Accordingly, the diagrams and procedures in this document may not apply to the
computer(s) you are servicing since many of the diagnostic tests are designed to test more than one product.
CAUTION
Digital recommends that only A+ certified engineers attempt to repair this equipment.
All troubleshooting and repair procedures are detailed to support subassembly/module
level exchange. Because of the complexity of the individual boards and subassemblies, no
one should attempt to make repairs at component level or to make modifications to any
printed wiring board. Improper repairs can create a safety hazard. Any indications of
component replacement or printed wiring board modifications may void warranty or
exchange allowances.
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Digital PRIORIS HX590 & HX590 DP ServerProduct Description
Chapter 1Product Description
Product Introduction
The PRIORIS HX590 & HX590 DP Servers are a family of high-performance, highly-scalable network and
application servers featuring the latest in modular CPU and Storage technology. Developed using the state-ofthe-art technology, PRIORIS HX Servers are the most advanced servers in their class.
♦ Single and dual 90 MHz Pentium processor with 512 KB onboard writeback cache
♦ 64-bit memory card supporting up to 512 MB parity or 256 MB ECC memory
♦ On board Cirrus 5482 16-bit , 512KB video memory
♦ 6 PCI slots (3 Primary and 3 secondary) and 6 EISA I/O slots
♦ 10 external expansion slots
♦ Redundant cooling (2 fans, 2 spare fans)
♦ Single 450 watt power supply with fan
♦ Optional Redundant Power supply 450 watt
♦ 1 inch double-speed CD-ROM with SCSI interface
♦ 3.5 inch 1.44 Mb floppy disk
♦ Two 5.25 inch half-height disk bays
♦ Integral hot swap bay with 7 drives to support Storageworks Storage
♦ Building Block (SBB) drives
♦ Fast/wide SCSI-2 and narrow RAID configurations
♦ SCSI cabling supports both wide and narrow controllers and devices
♦ Rackmountable
♦ Total connectable storage capacity up to 1000 GB
♦ Six fans with two redunant backup fans
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Product DescriptionDigital PRIORIS HX590 & HX590 DP Server
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Product Models Information
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There are three different system configurations that are currently offered for both single (PRIORIS HX590) as
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well as dual (PRIORIS HX590 DP) processor servers:
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Base Systems are built around 16MB (single processor) or 32MB (dual processor) of parity RAM memory
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and a Fast Wide (16-bit) SCSI host controller.
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RAID Systems are built around 16MB (single processor) parity DRAM memory and two 1GB Storage
Building Block (SBBs) with a narrow (8-bit) intelligent EISA SCSI RAID controller or 32MB (dual
processor) of Error Correction Code (ECC) DRAM memory and four 1GB Storage Building Block (SBBs)
with a narrow (8-bit) intelligent EISA SCSI RAID controller.
Kernel Systems contain no SCSI controller and must be ordered with at least 16MB of DRAM memory.
With these systems either wide or narrow, non-RAID or RAID host controllers can be added. Kernel systems
may not be available in all territories.
The tables on the following pages provide details on these configurations:
PRIORIS HX 590 Systems
ModelMemory Cache FDDHDDHost Contr.CD-ROM
FR−−880WW−−AA
FR−−880WW−−AB
FR−−880WW−−AC
FR−−880WW−−AD
FR−−880WW−−LA
FR−−880WW−−AX
(1)
No memory installed, at least 16MB must be ordered with the system.
Digital PRIORIS HX590 & HX590 DP ServerProduct Description
PRIORIS HX590 DP Systems
ModelMemory Cache FDDHDDHost Contr.CD-ROM
FR−−881WW−−AA
FR−−881WW−−AB
FR−−881WW−−AX
(1)
No memory installed, at least 16MB must be ordered with the system.
32 MB
parity
32 MB
ECC
(1)
None512KB 1.44MB NoneNoneSCSI-2, 600 KB/sec
512KB 1.44MB NoneAdaptec 2940W
512KB 1.44MB 4 x 1GB,
SCSI-2
1 channel, Wide
1 channel,
Narrow RAID,
EISA
SCSI-2, 600 KB/sec
SCSI-2, 600 KB/sec
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Digital PRIORIS HX590 & HX590 DP ServerUtilities & Configuration
Chapter 2Server Utilities & Configuration
Server Utilities
The following sections provide detailed instructions on running the MS-DOS utilities contained on the supplied
CD-ROM startup diskette and CD-ROM. Note that these utilities can also be copied to the hard disk drive.
Refer to the operating system documentation for information on copying files.
PHLASH.EXE
All servers have BIOS software in a read-only, non-volatile memory (ROM) chip. The BIOS initializes
hardware and boots the operating system when the server is turned on. The BIOS also provides access to other
services such as keyboard and disk drive.
The server comes equipped with flash memory. This means that the server's BIOS can be restored simply by
running the PHLASH.EXE utility. You can also upgrade the server's BIOS to future releases by running
PHLASH.EXE along with any flash BIOS update diskette if necessary.
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Before Using PHLASH.EXE
When not familiar with utility programs and their uses, carefully read and understand the following instructions
before attempting to use PHLASH.EXE.
Have the following items available:
♦ Blank 3½-inch 1.44 MB formatted diskette.
♦ Diskette copy of the server utilities.
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Creating a Crisis Recovery Diskette
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A crisis recovery diskette should always be prepared before attempting to upgrade the BIOS. This diskette is
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used to reprogram the BIOS in case the flash process fails.
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To create a crisis recovery diskette:
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1) Turn on the server and allow the POST to complete. If thePOST detects an error and take the appropriate
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steps to correct the problem. After the problem has been resolved, restart the server.
2) Insert the startup and utilities diskette and make sure the following files are in the UPGRADE directory:
MINIDOS.SYS
3) Create the same directory on the hard disk drive and then copy the above files to it.
4) Insert a blank formatted diskette into drive A.
5) From drive C: type MAKECRD. This copies the files to drive A.
6) Remove the crisis recovery diskette from drive A and store it in a safe place.
Using the Crisis Recovery Diskette
The crisis recovery diskette must be used only if the server’s BIOS fails or if a BIOS upgrade was unsuccessful
♦ POST detects an error after a normal boot cycle or a BIOS upgrade.
♦ The BIOS in the bootblock memory executes.
♦ The server beeps several times.
♦ The diskette drive begins searching for the crisis recovery diskette.
If the server’s BIOS fails:
1) Turn off the server and set the recovery jumper (J39) to recovery mode.
2) Insert the crisis recovery diskette into drive A and power on the server.
3) After the BIOS is restarted, turn off the power and remove the crisis recovery diskette from drive A.
4) Set the recovery jumper (J39) back to normal to prevent unauthorized personnel from loading a new
5) Turn the power back on for normal operation.
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server BIOS.
Digital PRIORIS HX590 & HX590 DP ServerUtilities & Configuration
Upgrading The Server's BIOS
Perform the following steps to update the server's BIOS in flash memory:
1) Turn on the server and allow the POST to complete.
If POST detects an error, take the appropriate steps to correct the problem. After the problem has been
resolved, restart the server.
2) Create a crisis recovery diskette. Refer to “Creating a Crisis Recovery Diskette” previously described.
3) Insert the startup and utilities diskette.
4) At the MS-DOS prompt:
change directory to a:\UPGRADEtype: PHLASH /e
A screen appears on the monitor warning that you are about to erase the server’s BIOS.
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NOTEIf you need to flash a file other than the one on the diskette, copy the new file to the
5) Press [Enter] to continue. If not, press [Esc] to cancel.
Once [Enter] is pressed, PHLASH.EXE automatically updates the server’s BIOS.
6) After the flashing process completes, the server automatically reboots itself so changes immediately take
7) Remove the startup utilities diskette.
upgrade directory and type:
PHLASH [filename]
effect.
EPP3SMC.EXE
EPP3SMC.EXE can be executed as an MS-DOS command or added to the CONFIG.SYS file as a device
driver. In either case, use the BIOS Setup utility or the SCU to set the parallel port to EPP mode.
Configuring The Server
This chapter provides detailed information on how to configure the server using the System Configuration
Utility (SCU). Digital recommends to use the SCU to initially configure the server and each time you add
hardware, remove hardware, or change server settings.
If the server was delivered with factory-installed hardware and software, the server has already been
configured.
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The SCU
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The SCU enables to setup and configure the server using the menu driven items shown in figure 2-1.
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more of these items to properly configure the server.
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SCU
When familiar with utility programs and their uses, refer to the appropriate sections in this chapter to setup or
update the server’s configuration. Otherwise, carefully read and understand this chapter before attempting to
modify the server’s configuration settings.
Read any README files contained on the System Configuration Utility diskette for additional information.
In addition, have the following items readily available:
♦ A 1.44 MB formatted diskette.
♦ Configuration (CFG) files supplied with any installed EISA/PCI expansion boards.Refer to the section, "SCI Files and CFG Files”, later in this chapter for more information about CFG
♦ Kit installation instructions for any installed optional hardware.
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Figure 2 - 1 SCU Main Menu OptionsBefore Using the
files.
Digital PRIORIS HX590 & HX590 DP ServerUtilities & Configuration
SCI Files and CFG Files
The SCU creates a System Configuration Information (SCI) file each time the serverhas been configured. This
SCI file can be used on any PRIORIS HX590 (DP) Servers that has been equally configured and can serve as
a backup to the EISA configuration stored in NVRAM memory. The SCI file is maintained on the System
Configuration Utility diskette and has a default name of SYSTEM.SCI.
Configuration (CFG) files contain main logic board, EISA, PCI, and ISA expansion board vital characteristics
and the server resources they require for proper operation. When installing additional EISA, PCI, or ISA
expansion boards, make sure to copy the CFG files (and overlays, if applicable) associated with the expansion
boards, to the System Configuration Utility diskette before attempting to configure the server.
Refer to the option documentation for additional information.
Using the SCU
Use the SCU when experiencing problems with the hard disk and reconfiguration of the server is necessary. In
addition, the SCU should be used to modify the configuration after you add or remove hardware, or change
server settings.
If this is the first time using the SCU, it is recommended to follow the procedures in the order given. If this is a
subsequent session, refer to the appropriate sections to update the server configuration.
To run the SCU, perform the following steps:
1) Install any optional hardware, for example disk drives, EISA expansion boards, and so on. Refer to
Chapter 3, "Service Procedures“.
2) Make a backup copy of the supplied System Configuration Utility diskette. Store the original in a secure
place and only use the backup copy when running the SCU. When unable to make a backup copy, use
the original diskette cautiously.
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3) Insert the backup System Configuration Utility diskette into drive A and then soft boot (reset) the server.
NOTEThe SCU contains help pop-up screens for any selected menu item. Press [F1] to
4) Press [Enter] to display the SCU Welcome screen. If no configuration errors appear, the Welcome screen
5) If applicable, select the Learn About Configuring The Computer option to familiarize with
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any of its utilities on a hard disk drive. Running the SCU or any of its utilities from a
hard disk drive might cause memory conflicts between the SCU and application
software. This specifically applies to memory managers and Windows applications.
The SCU introductory screen appears.
display a help screen. Press [Esc] to remove a help screen.
displays information about the SCU. Press [Enter] to display the Main menu and proceed to Step 6. If a
configuration error appears, the Welcome screen displays information about the error and tells to
reconfigure the server. Press [Enter] to display the Main menu, select the Configure Computer
option, then select the View and Edit Details option. Make any changes as indicated by the
POST error message, and then select the Exit and Save option to end the SCU session and boot the
server so the changes take effect.
the SCU.
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6) If applicable, set the current server time and date using the Set Time and Set Date menu
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options.
7) Using the Maintain System Configuration Diskette option, copy the CFG files supplied
with any EISA, PCI, or ISA expansion board.
8) Select the Configure Computer option to configure the server.
9) If applicable, select the Maintain System Configuration Diskette option to create,
change, or update SCI or CFG files.
10) To end the SCU session select the Exit From This Utility option.
11) If applicable, install the operating system and any application software.
Refer to the operating system and application software documentation for installation information.
Configure The Computer
When accessing this menu item for the first time, it is recommended to follow the menu items listed below in
the order given. If this is a subsequent session, refer to the appropriate menu item to update the server
configuration.
Step 1: Important EISA Configuration Information
Step 2: Add or remove boards
Step 3: View or edit details
Step 4: Examine required switches
Step 5: Save and Exit
Step 1: Important EISA Configuration Information
This menu item provides basic EISA configuration information and how i t differs from ISA configuration.
These screens are available at any time during the configuration process by pressing [F1] and by selecting
EISA configuration from the help menu.
Step 2: Adding or Removing Boards
This menu item provides a list of boards and options in the configuration. You can add, move, and delete
boards from this list until it shows all the boards and installed options in the server, including the boards not yet
physically installed. The SCU automatically detects any EISA expansion boards installed on the server and
configures the server accordingly. The SCU does not automatically detect ISA expansion boards.
Step 3: View or Edit Details
This menu item allows to examine and change the setting of each function and the resource allocated for those
functions. When editting a function or resource in this step, you might have to change the switch or jumper
setting.
Step 4: Examine Required Switches
This menu item allows to view settings (switches and jumpers) that need to be manually set and software
drivers that need to be installed. These recommendations must be followed exactly, otherwise the server will
not work properly.
Step 5: Save and Exit
This menu item allows to exit the SCU program with or without saving the configuration settings.
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Digital PRIORIS HX590 & HX590 DP ServerUtilities & Configuration
Adding ISA Boards
Perform the following steps to add ISA boards to the server configuration:
1) Select "Step 2: Adding and Removing Boards", and update the list of boards and options to include any
ISA boards you are going to install in the server.
2) Select "Step 4: Examine Required Switches", to check the required switch and jumper settings of the
ISA boards.
3) Select "Step 5: Save and Exit", to save the configuration and exit the SCU.
Turn off the server and install the ISA boards.
CAUTION
Do not attempt to physically install boards while the server is turned on.
SCU and Setup Options
The tables below list the options that are available in the BIOS Setup utility and in the SCU (View or Edit
details). Use the keyboard function keys to help select options, change values, and display help information.
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NOTEThe ROM BIOS Setup utility and the SCU contain the same options as those listed in
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the option tables below. Digital recommends to use the SCU to configure the server
each time you add hardware, remove hardware, or change server settings.
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SCU Main Menu
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The SCU enables to set up and configure the server using a menu-driven interface. Depending on the hardware
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installed in the server and the level of required server security, you might need to access one or more of the
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menu items to properly configure the server.
When accessing the SCU, a welcome screen appears, followed by the main menu options listed below. Some
listed menu items access the listed functions directly, while accessing others brings up an appropriate secondary
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menu.
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♦ Set Date
♦ Set Time
♦ Learn A.bout Configuring The Computer
♦ Maintain System Configuration
♦ Configure Computer
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Figure 2 - 2 SCU Main Menu Options
Digital PRIORIS HX590 & HX590 DP ServerUtilities & Configuration
Main Menu Options
Menu FieldsSettingsComments
System time
System date
Language
Diskette drive
A Diskette
drive B
IDE Adapter
0/1
Master/Slave
Video system
System
memory
Extended
memory
Current timeDisplays the current time.
Current dateDisplays the current date.
English
Español
Français
Deutsch
Italiano
1.44 MB, 3½
2.88 MB, 3½
Not Installed
360 KB, 5¼
1.2 MB, 5¼
720 KB, 3½
Not installedThe PRIORIS HX Server family does not support IDE drives.
EGA / VGA
CGA 80x25
Monochrome
Not user
selectable
Not user
selectable
Enables to select a desired language.
Sets the size and density of diskette drives.
Sets the video controller type.
Displays the amount of base (conventional) memory each time the server
boots.
Displays the amount of extended memory each time the server boots.
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Boot Options
Menu FieldsSettingsComments
Boot option
SETUP
prompt
POST errors
Floppy check
Summary
screen
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A: then C:
C: then A:
C: only
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Each time the server boots, it will load the operating system from the
sequence selected.
Enables or disables the <F2> setup prompt each time the server boots.
Enabling this options causes the server to pause and display a setup entry
or resume the boot prompt if an error occurs at boot.
Disabling this option causes the server to always attempt to boot
regardless of a setup entry or error.
Enabling this option causes the server to verify the diskette type each
time the server boots.
Disabling this option speeds up the boot process.
Enabling this option causes the server to display configuration
parameters (in the form of a summary screen) during boot.
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Keyboard Features
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Menu FieldsSettingsComments
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features
Key click
Keyboard
auto-repeat
rate
Keyboard
auto-repeat
delay
Auto
Off
On
Disabled
Enabled
30/sec
2/sec
6/sec
10/sec
13.3/sec
21.8/sec
26.7/sec
1/2 sec
3/4 sec
1 sec
1/4 sec
Selects the keyboard option.
Enables or disables the audible key click feature.
Sets the number of times a second to repeat a keystroke while holding
the key down.
Sets the delay time after a key is held down before it begins to repeat a
keystroke.
Memory and Cache Options
Menu FieldsSettingsComments
Internal cache
External cache
System BIOS
shadow
Cache system
BIOS
Shadow video
BIOS
Cache video
BIOS
Shadow 16K
at: C8000h
CC000h
D0000h
D4000h
D8000h
DC000h
Enables or disables the onboard port at the specified address.
Sets the enhanced parallel port mode.
Sets the extended capabilities port mode.
Serial port 1
Serial port 2
Diskette
controller
OCP saver
timer
OCP backlight
Exchange
diskette drives
Diskette write
protection
IDE controller
ECP
Compatible
mode
Bi-directional
mode
Auto
Disabled
3F8, IRQ4
2F8, IRQ3
3E8, IRQ4
2E8, IRQ3
Auto
Disabled
3F8, IRQ4
2F8, IRQ3
3E8, IRQ4
2E8, IRQ3
Enabled
Disabled
5 minutes
15 minutes
30 minutes
Disabled
On
Off
Disabled
Enabled
Disabled
Enabled
Enabled
Disabled
Compatible mode - standard printer connection.
Bi-directional mode - PS/2 compatible mode and able to receive data.
Enables or disables onboard serial port 1 at the specified address.
Enables or disables onboard serial port 2 at the specified address.
Enables or disables the onboard diskette controller.
Selects disabling or a timer value.
If the keyboard and mouse remain inactive for the specified time, the
OCP will be set to an OFF state to increase the life of the OCP.
Selects the power-on state of the OCP backlight.
Enables to logically exchange physical diskette drive designations.
Enables or disables the selected diskette drive’s write protect option.
The server does not support an onboard IDE controller.
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Digital PRIORIS HX590 & HX590 DP ServerUtilities & Configuration
Advanced Chipset Control
Menu FieldsSettingsComments
CPU to PCI
posting
PCI to
memory
posting
CPU to
memory
posting
PCI burst
write
PCI arbiter
Enables or disables the CPU to PCI write buffers. When enabled, these
buffers temporarily store data between writes.
Enables or disables the PCI to DRAM write buffers. When enabled,
these buffers temporarily store data between writes.
Enables or disables the CPU to DRAM write buffers. When enabled,
these buffers temporarily store data between writes.
Enables or disables PCI memory burst write cycles.
Selects the PCI arbiter priority scheme. Select “System Default” for
optimal setting.
Select “Pure Rotating” or a device with the highest priority, if
absolutely needed.
Sets the maximum number of PCI bus clocks that the PMPC can burst as
a master.