Digital Check SmartSource Elite Series, SmartSource Merchant Elite, SmartSource Ultraviolet Elite, SmartSource Professional Elite Installation And Operation Manual
Installation and Operations Guide
SmartSource® Elite Series
Professional Elite
Merchant Elite
Ultraviolet Elite
January 2017 8227 4907-003
SmartSource Elite Series - Installation & Operations Guide
NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related information
described herein is only furnished pursuant and subject to the terms and conditions of a duly executed agreement to
purchase or lease equipment or to license software. The only warranties made by Digital Check Corp., if any, with
respect to the products described in this document are set forth in such agreement. Digital Check cannot accept any
financial or other responsibility that may be the result of your use of the information in this document or software
material, including direct, special, or consequential damages.
You should be very careful to ensure that the use of this information and/or software material complies with the laws,
rules, and regulations of the jurisdictions with respect to which it is used.
The information contained herein is subject to change without notice. Revisions may be issued to advise of such
changes and/or additions.
Notice to U.S. Government End Users
This is commercial computer software or hardware documentation developed at private expense. Use, reproduction,
or disclosure by the Government is subject to the terms of Digital Check standard commercial license for the
products, and where applicable, the restricted/limited rights provisions of the contract data rights clauses.
FCC Statement
The statement below is included in this document to comply with a Federal Communications Commission (FCC)
regulation. The FCC is an agency of the United States government; thus, the statement below applies to computing
equipment installed in the United States of America. Digital Check is taking appropriate steps to be in compliance
with FCC regulations and similar regulations of other countries.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Digital Check could void your authority to operate this
equipment.
Canadian Regulatory Statement (Professional Elite and Merchant Elite only)
Digital Check is a registered trademark licensed to Digital Check Corp. in the United States and other countries.
SmartSource and SmartSource Elite are registered trademarks of Digital Check Corp. All other brands and
products referenced in this document are acknowledged to be the trademarks or registered trademarks of their
respective holders.
January 2017 8227 4907-003 Page 2 of 32
Caution
CAN ICES-3 (A)/NMB-3(A)
Trademarks
SmartSource Elite Series - Installation & Operations Guide
Table of Contents
Introduction.................................................................................................................................................... 5
Capabilities overview ................................................................................................................................ 5
SmartSource Professional Elite, Merchant Elite and Ultraviolet Elite ....................................................... 6
Section 1 ....................................................................................................................................................... 7
Setting up the Unit ..................................................................................................................................... 7
Choose a Location ................................................................................................................................ 7
Power Supply ........................................................................................................................................ 7
Need Help? ........................................................................................................................................... 7
Opening the Box – Checking box contents ........................................................................................... 8
Basic layout of your SmartSource Elite ................................................................................................. 9
Connecting cables and powering on the unit ...................................................................................... 10
Installing the Inkjet Cartridge (Professional Elite and Ultraviolet Elite Only) ...................................... 11
Section 2 ..................................................................................................................................................... 12
Operating the Unit ................................................................................................................................... 12
Powering on the Unit ........................................................................................................................... 12
Using the power/start-stop button, and the meaning of the status light .............................................. 12
Preparing for Document Flow ............................................................................................................. 13
Document / card preparation ............................................................................................................... 13
Inserting documents and aligning them for proper flow ...................................................................... 14
Processing documents ........................................................................................................................ 15
Processing ID cards and documents using the alternate entry .......................................................... 16
Removing items from pocket ............................................................................................................... 17
Stopped-document conditions............................................................................................................. 17
Clearing stopped documents in the track using the ‘SmartClear’ function ......................................... 17
Manually removing stopped documents ............................................................................................. 17
Section 3 ..................................................................................................................................................... 18
Cleaning the unit ..................................................................................................................................... 18
General cleaning of the unit ................................................................................................................ 18
Cleaning the track ............................................................................................................................... 18
Cleaning the image cameras .............................................................................................................. 20
Cleaning track sensors ........................................................................................................................ 21
Cleaning the endorser cartridge (Professional Elite and Ultraviolet Elite only) .................................. 21
January 2017 8227 4907-003 Page 3 of 32
SmartSource Elite Series - Installation & Operations Guide
Cleaning the endorser station (Professional Elite and Ultraviolet Elite only) ...................................... 22
Section 4 ..................................................................................................................................................... 24
Solving problems ..................................................................................................................................... 24
Jams in track ....................................................................................................................................... 24
Poor feeding, double feeds ................................................................................................................. 24
Poor stacking in pocket ....................................................................................................................... 27
Poor quality images ............................................................................................................................. 27
Poor quality endorsement (Professional Elite and Ultraviolet Elite only) ............................................ 27
Detailed troubleshooting chart ............................................................................................................ 28
Section 5 ..................................................................................................................................................... 32
Replacement parts / consumables .......................................................................................................... 32
Note – for clarity, this guide may use false-color or enhanced images to highlight certain features.
January 2017 8227 4907-003 Page 4 of 32
SmartSource Elite Series - Installation & Operations Guide
Introduction
Capabilities overview
The SmartSource Elite series is a family of table-top document scanners that can feed, read, image and
stack a wide range of financial documents, as well as rigid cards such as driver’s licenses and ID cards.
All SmartSource Elite series machines include:
An automatic document feeder, capable of holding and feeding up to 100 documents, depending
on thickness and condition
A magnetic MICR reader capable of automatically identifying and reading ANSI-standard E13B
and CMC7 Magnetic Ink Character Recognition (MICR) encoding
Front and rear image cameras
An output pocket capable of stacking and holding up to 150 documents, depending on thickness
and condition
An alternate entry for processing and imaging both faces of a single rigid card, or a single
document that is outside the normal feeder/track specification
Easy-opening track covers for speedy cleaning and maintenance
Operator-renewable, no-tools feed wheels and tires
One-touch power/start-stop button, with status indicator
Adjustable document floor and pocket limit to accommodate a wide range of document sizes
USB 2.0 connectivity to a host PC
In addition to all of the above features, the SmartSource Ultraviolet Elite machine includes:
Ultraviolet (UV) illumination for detecting UV-fluorescent features on the front of a document
January 2017 8227 4907-003 Page 5 of 32
SmartSource Elite Series - Installation & Operations Guide
Function
Professional Elite
Merchant Elite
Ultraviolet Elite
Document
throughput*
Up to 155 items per
minute**
55 items per minute
155 items per minute
(grayscale)
80 items per minute (UV)
Feed hopper
flag
Automatic opening
Manual opening
Automatic opening
4-line
programmable
inkjet
endorser
Present
Not present
Present
SmartSource Professional Elite, Merchant Elite and Ultraviolet Elite
The SmartSource Professional Elite, Merchant Elite and Ultraviolet Elite have some functional
differences, as follows:
*Throughput based on 6.0 inch (152mm) documents
** The Professional Elite is available in multiple document processing speeds.
Note – The SmartSource Elite operates in conjunction with a document-processing software application.
This guide describes all of the available functions of the SmartSource Elite. Different software
applications may use these functions in different ways, and may not implement all of the functions
described. This guide cannot describe all of the possible function permutations which a software
application may use. Your IT service or application provider should supply details of the exact operation
of your software application.
January 2017 8227 4907-003 Page 6 of 32
SmartSource Elite Series - Installation & Operations Guide
Section 1
Setting up the Unit
Choose a Location
The unit is for indoor use only.
The location should be clean, dry, well-ventilated, and out of direct sunlight.
Select a flat, stable location.
A suitable USB port on the host PC must be within 6 feet (2 meters) of the rear of the unit.
A suitable AC outlet (100-240 VAC, 50/60 Hz) must be with 9 feet (3 meters) of the rear of the unit
Provide adequate clearance on all four sides of the unit to load and unload documents, insert rigid
cards, open covers for cleaning, and make power and USB connections
Power Supply
Your SmartSource Elite unit may be affected by surges or dips in the electrical power supply. These may
cause the unit to pause, or stop working, or require the user to restart the unit. Such surges and dips will
generally not harm the unit.
Surge and dips are usually the result of other large electrical loads on the same branch circuit, such as
air-conditioners or heaters.
If such problems occur, try connecting the unit to a different branch circuit outlet that does not supply
other large electrical loads. If problems persist, it may be necessary to isolate the unit from the power
supply outlet using a line conditioning device or an Uninterruptible Power Supply (UPS), both of which are
available from Digital Check .
Need Help?
In the USA, you can call the Digital Check Help Desk at 1-847-446-2285 for live customer
support, 8:30 a.m. to 5 p.m. Monday through Friday.
Online, go to www.digitalcheck.com for general product information, manuals, drivers and
downloads and training/support videos.
For replacement parts and consumables, service and support parts, visit
www.store.digitalcheck.com.
January 2017 8227 4907-003 Page 7 of 32
SmartSource Elite Series - Installation & Operations Guide
Item
Description
Box contents checklist
Ensures correct packing of box contents
Service information/extended
warranty sheet
Describes product warranty and service details and how to obtain
more service and support information
Arrival Quality Report form
Use to report arrival quality of product – please complete and return
as shown
Ink cartridge information sheet
(Professional Elite and
Ultraviolet Elite only)
Provides ink cartridge information, including service and ordering
new cartridges
USB Cable
Power supply ‘brick’
Inkjet endorser cartridge
(Professional Elite and
Ultraviolet Elite only)
Check scanner cleaning card
Opening the Box – Checking box contents
In addition to your SmartSource Elite unit, the shipping box should contain the following items:
Also included in the package are the following documents:
Once you have unpacked the contents of the package, do not connect the USB cable or any power
cords. Device driver software must be loaded onto the host PC before connecting your SmartSource
Elite to the PC.
Device driver software may be downloaded from the Digital Check website, www.digitalcheck.com.
Other application software may also be required to be loaded – consult your IT service provider or
application provider to be sure that all required software is loaded before connecting and powering your
SmartSource Elite unit.
January 2017 8227 4907-003 Page 8 of 32
SmartSource Elite Series - Installation & Operations Guide
Alternate entry
(in back)
Floor extender
– slides out
Document limit –
slides out
Front cover –
snaps open
Image cover – snaps open
Endorser cover – lifts off
Power/start-stop button
Power and
USB cable
entry (in back)
Feeder flag
Basic layout of your SmartSource Elite
January 2017 8227 4907-003 Page 9 of 32
SmartSource Elite Series - Installation & Operations Guide
Pull on connector
housing, as shown.
Do not pull on cord; it will
not disconnect
Connecting cables and powering on the unit
1. Locate the power supply ‘brick’ and AC power cord and plug them together.
a. Use only the power supply ‘brick’ that was packed with your SmartSource Elite. Do
not exchange power supply ‘bricks’ between units, or use non-Digital Checksupplied power supplies, even if they look similar.
2. Plug the power cord from the power supply ‘brick’ into the SmartSource Elite, then plug the AC power
cord into an AC outlet.
a. Note – the power supply cord to the SmartSource Elite has a special locking
connector to prevent accidental disconnection. To disconnect this connector, pull
back only on the connector housing – not on the power cord. If you pull on the
cord, the connector will not disconnect, and the cord or the unit may be damaged.
3. Locate the USB cable and connect it to the SmartSource and to a suitable USB outlet on the host PC.
a. Use only the USB cable that was supplied with the unit, or a similar USB cable, rated for
USB 2.0 or better.
b. Do not use USB cord extenders, hubs or plug adapters, as these may degrade USB
performance
.
January 2017 8227 4907-003 Page 10 of 32
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