To qualify, all returns and exchanges must be accompanied by the original receipt,
the original documentation, instruction manuals, parts and components (including
probes, controller, and accessories) and the original manufacturer packaging.
Failure to include such items may prevent or delay your refund or exchange.
For refund or exchange, items must be in a condition that permits us to resell them.
BBQ Guru will not accept the following items for return: (i): items that have been
personalized or customized; (ii): special order items, if not part of BBQ Guru retail
sales offering; (iii): items that have been used, altered or that show wear or damage;
(iv): gift cards; (v): services.
DigiQ DX3 controls and fans (2 year limited warranty) BBQ Guru warrants these
products to be free from defect in workmanship and materials for a period of 2
years from the date of original purchase. The warranty is not transferable.
Pit/Food probes, A/C adapters, and other accessories (90 day limited warranty)
BBQ Guru warrants these products to be free from defect in workmanship and
materials for a period of 90 days from the date of original purchase. The warranty is
not transferable.
Should the unit malfunction within the warranty period, you must get a Return
Material Authorization (RMA) number to return it to the factory by emailing a
description of your problem and your name, address, email, phone number, and
date of purchase to customerservice@thebbqguru.com. If defective, it will be
repaired or replaced (at the discretion of BBQ Guru) at no cost. There are no
user serviceable parts on this unit.
This warranty is void if the unit shows evidence of tampering or being subjected to
moisture, excessive heat, corrosion or other misuse including use of any component
with any product not manufactured by BBQ Guru. Components with wear or
damage due to misuse will not be covered under warranty.
If your control, probe, power pack, or fan is malfunctioning and is out of warranty,
we may be able to troubleshoot it by phone or email. If it is determined that your
part has been damaged in any way during use, we will recommend that you
purchase a new part. BBQ Guru shall not be responsible for any damage or losses,
however caused, which may be experienced as a result of the installation or use of
this product.
2 BBQ Guru Limited Warranty
& Return/Repair Policy
5
RETURN CRITERIA: