Digiop D3D-2500 User Manual

DIGIOP® 3D Camera User Manual

Product: D3D-2500

Please read this manual before using your camera, and always follow the instructions for

safety and proper use. Save this manual for future reference.

DO_D3D-2500_CM

3/8/12

Revision History

Date Reason f or Change

3/8/12 Initial re lease.

EQUIPMENT MODIFICATION



CAUTION

LEGAL NOTICE

DIGIOP ® products are designed to meet safety and performance standards with the use of specic DIGIOP® authorized accessories. DIGIOP® disclaims liabilit y associated with the use of non-DIGIOP® authorized accessories.

The recording, transmission, or broadcast of any person’s voice without their consent or a court order is strictly prohibited by law.

DIGIOP ® makes no representations concerning the legality of cer tain product applications such as the making, transmission, or recording of video and/or audio signals of others without their knowledge and/or consent. We encourage you to check and comply with all applicable local, state, and federal laws and regulations before engaging in any form of sur veillance or any transmission of radio frequencies.

Micro soft, Win dows, and Inter net Explo rer are either registered trademark s or trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. DIGIOP, Inc. disclaims any proprietary interest in trademark s and trade names other than its own.

No part of this document may be reproduced or distributed in any form or by any means without the express written permission of DIGIOP, Inc.

3850 Priorit y Way South Drive, Suite 200, Indianapolis, IN 46240 Sales/Support: 1.877.972.2522

Equipment chang es or modications not ex pressly approved by DIGIOP® could vo id the user’s authority to ope rate the equipment and cou ld create a hazardous condition.

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VERIFICATION, CERTIFICATION AND COMPLIANCE STATEMENTS

Product EMC Compliance

This product has been tested and veried to comply with the following electromagnetic compatibilit y (EMC) regulations.

Class A Eq uipment:

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

This equipment has been tested and found to comply with the limits for a Class A digital device,

European Union Notice

This equipment complies with the requirements of the following EC Directives and carries the CE mark accordingly:

• EMC Directive 89/336/EEC as amended by Directives 91/31/EEC and Directive 93/68

• EEC Low-Voltage Directive 73/23/EEC as amended by 93/68/EEC

Canadian Notice (Avis Canadien)

Class A Eq uipment: This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le materiel brouilleur du Canada.

ROHS Compliance

This product is RoHS compliant.

iiiDIGIOP® 3D Camera User Manual

TABLE OF CONTENTS

Table of Contents

SECTION 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1 Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

1.1.1 LED Light Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

1.1.2 GPIO panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

1.2 Functional description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

1.2.1 Default Conguration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

1.2.2 Saving Conguration Settings in the DIGIOP® 3D camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

1.2.3 DIGIOP® 3D camera and Oracle® Java™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1.2.4 Data Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

1.2.5 XML Metric Data Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

1.2.6 Data Buering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

1.2.7 Shopping Cart and Object Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

1.2.8 Shopping Cart and Child Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.2.9 Tall Object Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SECTION 2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.1 Setting the DIGIOP® 3D Camera IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

2.1.1 Manually Set a Static IP Address on Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

2.1.2 Connect the DIGIOP® 3D camera to your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2.1.3 Set the IP Address of the DIGIOP® 3D camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2.2 Mount the DIGIOP® 3D camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

2.3 Connect the Camera to a Power-over-Ethernet (PoE) Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.3.1 Connect using an end-span PoE switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

2.3.2 Connect Using Single-port PoE Injector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

2.3.3 Connect using multi-port mid-span PoE injector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

SECTION 3 Congure the DIGIOP® 3D camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3.1 Access the DIGIOP® 3D camera conguration application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

3.2 Setup the Device Identication information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

3.3 Set the Date/Time Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

3.3.1 Testing Time Sync conguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

3.3.2 Manually setting the system time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3.4 Set the Data Delivery Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

3.5 Optional Email Data Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

3.6 Optional FTP data delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

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SECTION 4 Calibrating and conguring camera tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

4.1 Calibration Page Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

4.2 Automatically set camera height and rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

4.3 Verify the Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

4.4 Setting Object Filtering Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

4.5 Setting Background Adaptation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

4.6 Ensure the tracking system is functioning properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

SECTION 5 Congure Counting Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

5.1 About drawing lines using a slow network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

5.2 Enter and Exit Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

5.3 Pass Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

5.4 Counting Multiple Tracks as Shopping Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

5.5 Child Counting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

5.6 Filtering counts based on velocity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

5.7 Exclusion Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

5.8 Multiple Count Zone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

5.9 Naming Reporting Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

5.10 Drawing Enter, Exit, and Exclusion lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

5.11 Adding Filter Zones to Count Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

5.11.1 How does a Filter Zone work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

5.11.2 Using Filter Zones in cameras mounted outside the store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

5.11.3 Adding a Filter Zone to a Count Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

5.11.4 Filtering Tracks based on Velocity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

5.12 Enabling Child Counting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

5.13 Enabling Shopping Unit Counting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

5.14 Verifying Count Line, Filter Placement, and Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

5.14.1 Types of Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

5.14.2 Verifying Count Line placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

5.14.3 Verifying Filter Zone placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

5.14.4 Verifying calibration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

5.15 Adding additional Counting Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

5.16 Deleting Enter, Exit, Exclusion Lines, and Filter Zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

5.17 Deleting Zones and All Attached Count Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

5.18 Conguring Digital Input/Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

5.18.1 Digital Output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

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TABLE OF CONTENTS

5.18.2 Digital Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

SECTION 6 Conguring Queuing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

6.1 Queuing overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

6.1.1 Head Zone functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

6.1.2 Head Zone constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

6.1.3 Queue Count Area functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

6.1.4 Queue Count Area constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

6.1.5 Queue Tail Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

6.1.6 Queue Exclusion area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

6.1.7 About the Queue Length metric. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

6.1.8 About the Queue Wait Time Metric . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

6.1.9 Sample Queue zone congurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

6.1.10 Notes about drawing queues on a slow network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

6.2 Creating a new Queue zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

6.2.1 Adding a Queue Tail zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

6.2.2 Creating a Queue Exclusion Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

6.2.3 Setting Advanced Options for queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

6.3 Verifying queue placement and camera calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

6.3.1 Types of Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

6.3.2 Verifying queue zone placement using Trac and Dwell maps . . . . . . . . . . . . . . . . . . . . . . . . .81

6.3.3 Verifying queue Tail placement using Start Stop maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

6.3.4 Verifying calibration settings using Height maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

SECTION 7 Conguring Ser vice Point Activity Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

7.1 Service Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

7.1.1 About the Service Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

7.1.2 Service Area Constraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

7.1.3 Service Exclusion areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

7.1.4 Samples of Service Time metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

7.1.5 Notes about drawing service zones using a slow network connection . . . . . . . . . . . . . . . . . . .88

7.2 Creating a new Service zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

7.2.1 Creating a Service Exclusion area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

7.2.2 Setting Advanced options for Service Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

SECTION 8 Analyzing Queue and Service Zone Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

8.1 Debug View Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

8.1.1 Activating the Debug View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

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SECTION 9 Password Protection for the DIGIOP® 3D Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

9.1 Enabling password protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

9.2 Accessing a password protected camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

9.3 Retrieving forgotten or lost passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

SECTION 10 Using the Manual Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

SECTION 11 Using the DIGIOP® 3D Camera with DIGIOP ELEMENTS™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

11.1 Congure DIGIOP® 3D camera data streaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

11.2 Add the DIGIOP® 3D camera to DIGIOP ELEMENTS™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

11.3 Display DIGIOP® 3D camera data in DIGIOP® Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

SECTION 12 Importing and Exporting Camera Conguration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

12.1 Exporting a Conguration File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

12.2 Importing a Conguration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

APPENDIX A Mounting Height / Door Width Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

APPENDIX B Pre-Install Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

APPENDIX C Mounting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

C.1 Recess Mount Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

C.2 Surface Mount Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

APPENDIX D Specications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

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SECTION 1: OVERVIEW

SECTION 1

Overview

The DIGIOP® 3D camera oers multiple advantages over t raditional data collection devices and video analytic plat forms. The camera consists of 2 lenses which gives it the ability to se e in stereo vision without the need of tradit ional scene calibration of 2D analytic cameras. It ut ilizes this advanced stereoscopic c apability and object tr acking technology to provide accurate data under a broad set of environmental conditions, such as high trac, dynamic lighting, and indoor and outdoor environment s. Based on the 3D information, the system accurately distinguishe s between children, adults, and ot her objects such as shopping carts.

Combining this integrated intelligent camera into the DIGIOP ELEME NTS™ platform provides a ver y powerful counting solution with video veric ation. Features include:

• Stereoscopic camera design (3D)

• 5 fps @ CIF resolution B/W video with 2.0 lux

• Provides queue and service point activit y monitoring data

• Real-time in-store data delivery to DIGIOP ELEMENTS ™ software with video verication

• Simple, intuitive web interface provid es full device conguration and management capabilitie s

• Extreme counting accurac y – typically greater than 95%

• Filters objec ts based on height, shape and size (i.e. children, shopping car ts and strollers as desired)

• Robust and accurate metrics across a broad set of environments: indoor/outdoor and high trac

• Adjusts automatically to environmental changes: lighting, temp erature, etc.

• Digital I/O and RS- 485 support

1.1 Controls and Indicators

Stereo Camera Lenses

Pin 1

Pin 10

GPIO Panel

Reset but ton

Aux Power Port

Ethernet Port

Status LED 3

Status LED 2

Status LED 1

Ethernet Link LED

Ethernet Activit y LED

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SECTION 1: OVERVIEW

1.1.1 LED Light Functions

Status LED 1 – Currently unused except during the boot sequence.

Status LED 2 – Blinks at a 3 second inter val to indicate the camera connec tion status with either a time sync server or data server.

If the LED is amber the camera cannot conne ct with either server, if the LED is green the camera can connect to at least one of thes e servers.

Status LED 3 – If this LED is red, the DIGIOP ® 3D camera has rever ted back to its default factory s ettings and has an IP address of

192.168.1.7. This LED is also used wit h the manual reset button, for more information s ee “Using the Manual Reset But ton”.

The normal startup sequence is as follows:

1. All LEDs blink green.

2. Two LEDs illuminate red for 5 seconds.

3. Three LEDs illuminate red for 10 seconds.

4. Three LEDs blink amber.

5. One LED illuminates green for 1 se cond indicating the startup of the DIGIOP® b oot sequence.

6. One LED illuminates green and one LED illuminates amber for 15-20 seconds.

7. The middle LED blinks green or amber to indicate the server connec tion status.

1.1.2 GPIO panel

The GPIO panel provid es a terminal block for 1 alarm input, 2 output and RS-485 controls.

GPIO Panel pins numbers

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SECTION 1: OVERVIEW

Pin N ame Funct ion

1 GND Ground fo r RS-485

2 GND Ground fo r RS-485

3 IN2_GND / R S485A Ground fo r opto-isola ted input 2 / RS4 85A

4 OUT2_G ND Ground fo r opto-isola ted output 2

5 IN2 / RS4 85B Opto-i solated input 2 / R S485B

6 OUT2 Opto-i solated open -collecto r output 2

7 IN1_GND Ground fo r opto-isola ted input 1

8 OUT1_GND Ground fo r opto-isola ted output 1

9 IN1 Opto-i solated input 1

10 OUT1 Opto-i solated open -collecto r output 1

1.2 Functional description

1.2.1 Default Conguration Parameters

DIGIOP® 3D camera ships with default conguration parameters. The se values, they can be found in the appendix of this document. To reset the DIGIOP® 3D c amera to the default parameters, access the calibration page and click the Defaults button.

1.2.2 Saving Conguration Settings in the DIGIOP® 3D camera

Most pages in t he DIGIOP® 3D camera Conguration Application have Save, Prev iew, Reset, and Def ault buttons. The DIGIOP® 3D camera has two methods to store conguration information:

Camera RAM – Temporary memor y used to preview the ee cts of conguration change s. All settings writ ten to this memory are los t whenever the camera power is res et.

Flash Memor y – Permanent, non-volatile memor y used to save conguration change s. The values saved also become the new values for the reset but ton.

The following but tons are used to save to each of the memory types:

Preview – Applie s changes to the camera RAM whic h allows you to preview the eect s of a change without overwr iting the current settings. Changes will remain in eect until they are reset by using the re set button or the until the c amera is power cycled. You can click save to keep the previe wed settings.

Save – Permanently saves all page changes or p reviewed settings to ash memory on the c amera. Saved values are applied and become new reset values for the reset but ton.

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SECTION 1: OVERVIEW

The following but tons are used to reset values and object s back to either their last saved or f actory default values:

Reset – Rese ts the previewed or changed values back to the las t saved values.

Default s – Resets values back to the f actory defaults. The values will not be permanently saved until you click Save.

1.2.3 DIGIOP® 3D camera and Oracle® Java™

DIGIOP® 3D camera uses Java applet s on most conguration applicat ion web pages. If you are connect ing to the DIGIOP® 3D camera through Microsoft® Windows® Remote Desk top Services or a Citrix® server and using early versions of Java, some Java applet s may not load. Ensure that you are using the latest version of Java.

1.2.4 Data Quality

When congured properly, the DIGIOP® 3D camera should achieve 95% or greater in counting accurac y over a sample of 100+ visitors. Typically, the error in counting is under count ing. When this device os congured properly:

• The lens is appropriate for the mounting height and mounting angle

• The DIGIOP® 3D camera can fully see people, unobs tructed, in both lenses

• The counting lines are p ositioned so that a person is tracked for a minimum of three feet (90 cm) prior to crossing a line

The following condi tions can impact system p erformance.

Condit ion Impac t Automat ed Detecti on

Lightin g level – too dark disable s counting yes

Lightin g level – too brigh t dis ables countin g yes

Calibrat ion Failure disable s counting yes

Shaking C amera unpredi ctable no

Tall Moving Obj ects over count ing no

Un-even S urface* und er counting no

Rain (heav y) under coun ting no

Dirt y/Scratched Le ns** under coun ting no

Transparen t/Translucent O bjects* ** unpred ictable no

Noisy Dat a unpredi ctable yes

* The DIGIO P® 3D camera ass umes that peo ple are walking on e ither a at or evenl y sloped sur face. All point s 4 feet on each sid e of the counting l ines should have a maximum h eight variance of 12 in ches or 30 centim eters. ** Depen ding on the sever ity, this will ap pear as a calibrat ion failure and w ill be automati cally detec ted. *** The D IGIOP® 3D camer a should not be mo unted so that it is a ttempting to co unt people thr ough glass.

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1.2.5 XML Metric Data Delivery

Once congured and ins talled, the DIGIOP® 3D camera sends XML data packet s containing metric data to the congured delivery address and por t at a congurable time interval and aggregation level. The data delivery address, por t, and delivery frequenc y are set from the web-based conguration applic ation.

1.2.6 Data Buering

The DIGIOP® 3D camera will buer the count data for up to 10 days should a network or power outage occur that prevents it from delivering to the ser ver. The device writes packets to vo latile memory every minute and saves data packets to non-volatile memor y every three minutes. Buere d data is sent to the server in XML fo rmatted packets.

1.2.7 Shopping Cart and Object Filtering

The DIGIOP® 3D camera has three methods of ltering out unwanted objec ts to prevent them from being counte d and/or tracked:

1. Dened Tracking Range – Prevents obje cts or parts of objects f rom being tracked based on minimum and maximum height settings.

2. Shopping Cart – Eliminates shopping carts or objects similar to shopping car ts based on how well they t a pre-dened model of a shopping c art.

3. Tall Objec ts – Eliminates balloons, ladders, and other tall objec ts by determining whether their average height (as calculated by the DIGIOP® 3D) exceeds a thre shold height value congured in the DIGIOP ® 3D camera.

DEFINED TRACKING RANGE

The DIGIOP® 3D camera allows you to congure minimum and maximum height s for tracking. All object s that fall between the minimum and maximum heights are tracked. O bjects outside of the range are exclude d from tracking. The maximum and minimum height settings are set at 220 cm an d 70 cm by default. These parameter s can be found on the Tracking -> Segmentation subtab. DIGIOP® recommends that you not change these set tings.

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SECTION 1: OVERVIEW

Tracking range height

1.2.8 Shopping Cart and Child Filtering

For shopping car t and child ltering, the DIGIOP® 3D camera uses the object height and an object-shape mo del. The camera compares the obje ct height to a Height Filter threshold d ened in the Tracking->Basic sub tab. If the objec t is less than the height specied in t he height lter or the object matche s the basic shape model for a shopping cart, the c amera does not count the objec t. However, it will still track t he object. The same applies to the counting and tracking of children.

For example, a DIGIOP® 3D camera tracks a person pushing a shopping cart, and a child as t hree objects. Each of the three fall wit hin the dened tr acking range.

People and shopping car t within the tracking range

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SECTION 1: OVERVIEW

The camera compares the person, child, and the shopping cart to the shape model of a shopping car t The cart is excluded from counting because it does not exceed the Height Filter and because it matches the shape mo del of a cart. The child is ltered out as well based on the height lter.

Excluded objec ts

For more information on enabling car t ltering, see “Setting Object Filtering Options” later in this manual.

1.2.9 Tall Object Filtering

When ltering out t all object s, the DIGIOP® 3D camera uses an average height calculation, an e stimate of the average height of an object based on all mass that the camera determines to be part of the object . Because most people are generally within one height range (100 cm – 80 cm) and most other o bjects (balloons, ladder s, products, etc.) are above 180 cm. By def ault, the camera is congured to lter out any object that has an average mass height above 180 cm. DIGIOP® recommends that you not change this setting.

The camera begins tracking an object when the object exce eds the minimum tracking height. The colored boxes below show the typical areas of a person that are t racked, and considered as part of the object ma ss, by a DIGIOP® 3D device. The DIGIOP® 3D cam era estimates the height of all mass containe d in the green and blue boxes and calculates an aver age height. This average height is always less than the actual height of the person. Once the DIGIOP® 3D camera calculates the average mass height of an objec t, it compares the thre shold set on the Tracking -> Tracking sub tab -> Max Average Height eld.

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Object mass within cam era tracking range

Consider what happens when the DIGIOP® 3D camera encounters a person carr ying a balloon. The calculated average mass height of the person is within the acceptable r ange so the person is eligible for counting. The balloon e xceeds the maximum average height of 180 cm and is ineligible for counting.

Average mass height calculation for pe rson and balloon

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SECTION 2: INSTALLATION

SECTION 2

Installation

2.1 Setting the DIGIOP® 3D Camera IP Address

The DIGIOP® 3D camera is congured with the default IP address of 192.16 8.1.7. If the default settings are incompatible with your network , use the following procedure to recongure these se ttings. Consult with you net work administrator for recommendations.

In general, the preferred method for changing the camera networ k conguration is:

1. Disconne ct your PC from all networ k connections.

2. Manually assign your PC an IP address of 192.168.1.10.

3. Connec t the DIGIOP® 3D camera direc tly to your PC.

4. Connec t the DIGIOP® 3D camera to the PoE injector. Once connected, you can change the IP address by using the conguration application built into the D IGIOP® 3D camera.

Complete the steps in sections 2.1-2.4 to initially set the IP address for your camera:

2.1.1 Manually Set a Static IP Address on Your PC

Before conne cting the DIGIOP® 3D camera to p ower or to your PC, you must rst set the IP address on your P C.

As a best pr actice, DIGIOP® recommends setting your PC to use multiple st atic IP addresses. The rst static IP address should be a

192.168.1.### address to connec t to cameras that are shipped to you from DIGIOP. The second IP address should be an IP address

on the network where the DIGIOP® 3D camera will be ins talled. This will allow you to connect to the DIGIOP® 3D camera during the installation af ter the camera is mounted and conne cted to the client networ k.

Complete the following steps to congure your PC to use multiple IP addresses:

1 Complete the Pre-Ins tallation Checklist in “Appendix B – Pre-Install Checklist ” of this manual.

2 Disconnect the Ethernet (CAT5) cable from your PC and disable any wireless connections that you may have.

3 Turn your PC on i f you have not already done so.

4 From t he desktop of the PC, click Star t and select Control Panel. The Control Panel opens.

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Typical Windows XP Control Panel

5. Double -click Network Connec tions. The Network Connections window will open.

Typical Windows XP Network Connections win dow

6. Double -click Local Area Connection. The Local Area Conne ction Properties dialog appear s.

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SECTION 2: INSTALLATION

Local Area Connections Proper ties window

7. Selec t Internet Protocol (TCP/IP) and click Properties. The Internet Protocol (TCP/ IP) Properties dialog box appears.

Internet Protocol (TCP/IP) Properties dialog box

8. Record the current set tings in this window so that you can change them back af ter you set the network par ameters on the camera if necessary.

9. Selec t Use the following IP address and type an IP address for your computer to use (e.g. 192.168.1.10).

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NOTE

Only the last oc tet of the laptop IP address shoul d be dierent from that of the camera (e.g. camera = 192.168.1.7, PC = 192.168.1.10).

10. Enter 255.255.255.0 in the Subnet Mask eld.

2.1.2 Connect the DIGIOP® 3D camera to your PC

To Power Source

Typical Conguration for Initial IP address re- conguration

1. Plug the Power-over-Ethernet (PoE) injec tor or PoE switch to a power outlet.

2. Plug an Ethernet (CAT5e) cable from the “In” por t (outside por t) of the DIGIOP® 3D camera to the “Network” port of the PoE injector or s witch.

3. Plug an Ethernet drop cable from the Switch port of the PoE injec tor into the Ethernet por t in your computer.

2.1.3 Set the IP Address of the DIGIOP® 3D camera

After set ting the IP address on your PC and connected it to the DIGIOP® 3D camera and PoE injector, setup t he IP address of the camera as follows:

Before you can use the DI GIOP® 3D camera web pages, you must ins tall Java Runtime Environment (JRE 1.5.0_04 o r higher) on your PC.

NOTE

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SECTION 2: INSTALLATION

1. Open a web browser and enter http://192.168.1.7 into the URL address eld, then pre ss Enter. The DIGIOP® 3D camera Conguration application Basic Se ttings – IP Settings page loads into the browser.

Basic DIGIOP® 3D camera Conguration – IP Set tings page

2. Enter the ne w IP address that the DIGIOP® 3D camer a into the IP Adress eld.



CAUTION

DIGIOP® stro ngly recommend s that you DO NOT USE DHCP to congu re your camera.

Use static IP addressin g only.

3. Enter the Network Mask, Default Gateway, and DNS Server (optional) addresse s for the network where your c amera will be installed.

4. Set the p orts to use for HTT P and HTTPS communication in the HTTP Port and HTTPS Por t elds.

NOTE

Consult with your Net work Administrator for recommende d port settings for you r installation. The the HTTPS po rt option requires a license that enab les encryption.

5. Enter the identication inf ormation (Site ID, Site Name, Device ID, Device Name), into the appropriate elds.

6. Click Save to s ave your changes.

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SECTION 2: INSTALLATION

When you change the I P address on a DIGIOP® 3D camera and c lick Save, you will lose connectivit y to that camera for

WARNING

several seconds while it re-con gures itself with the new netwo rk settings. To reconnect to the camera, enter the new I P address into the UR L address bar of the browser and press e nter to reconnect. If you are assigning t he camera to a dierent subnet, you will lose connec tivity to the camera until you connect t he to the camera to the assigned subne t and access it there, or until you modif y your PC‘s network settin gs to include the subnet.

The camera is now read y to be connected to the network using its new IP address and et work conguration. Disconnect all cables and prepare for mounting the camera.

7. Complete the steps in this section for each additional DIGIOP® 3D camera being ins talled.

8. Set the network conguration of your PC back to its original s ettings.

2.2 Mount the DIGIOP® 3D camera

This sect ion describes some basic mounting guidelines f or mounting DIGIOP® 3D camera.

NOTE

WARNING

Before mountin g any camera(s), you should check the Camera/Lens Selection Tables in the app endix of this document to ensure that you are using the ap propriate lens for your installa tion height and door width.

If you are mounting t he DIGIOP® 3D camera outdoors, refer to Eliminating Tracking D isabled Messages in the appendix of th is document to congure the camera for outdoo r tracking.

The camera should b e mounted so that the camera lens coverage area is of maximum width in respec t to the entry way (see the gures Camera Orientation – Top View and Sample Coverage Area.

Camera Orientation – Top View

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Sample coverage area

Camera can be ins talled via:

• Standard mounting bracket with a ¼”-20 threaded post.

• Surface mount (see Surface Mount) – Used for loc ations where a minimal disturbance to ceiling is required.

• Recess mount (se e Recess Mount) – Used for drop ceiling mounting. Mounting brac kets attach to the camera using 1/4”-20

threaded pos t.

• Mount at heights between 2.4 metre s (8 f eet) and 20 metres (65 feet) (with appropriate lens).

• Mounted in a downward lo oking orientation and level in both t ilt and yaw such that the camera is looking straight down (if

possible). The DIGIOP® 3D camera soft ware also supports mounting at angles in sites where 90 degre e downward looking mounting is not pos sible (additional license re quired).

• Mounted over fairly level surface (mounting over stairs or highly sloped sur faces is not recommended).

• Mounted in such a way that the entry or e xit corridor is positione d at or very close to the center of the camera eld of view.

• Adequate space should be provided in the mounting bracket or mounting holes to allow for one 10/100BaseT CAT5e Ethernet

cable to be run above t he mounting location.

• When using recess mounting bracket s, a maintenance loop of at least 3 feet should b e stored in the ceiling above the mounting

location.

Surface mount bracket

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SECTION 2: INSTALLATION

Recess mount example

Tilting-recess mount e xample

2.3 Connect the Camera to a Power-over-Ethernet (PoE) Net-

work

All DIGIOP® 3D cameras require connec tions to a LAN with Power-over-Etherne t (PoE) on 802.3af standards. PoE allows for a combined power and ne twork connection using a standard CAT-5 Ethernet cable. This section describe s how to connect the DIGIOP® 3D camera to the networ k/PoE cables. There are three recommended methods of connec tion:

• Connect using an end-span PoE switch.

• Connect using single-por t PoE Injector.

• Connect using multi-por t mid-span PoE Injector.

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2.3.1 Connect using an end-span PoE switch

The following diagram show how the camera should be connected to an end-span PoE switch.

Data

Data and

Power

Ethernet end-span switch imple mentation

Ethernet End-span Switch

DIGIOP ® 3D Camera

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SECTION 2: INSTALLATION

2.3.2 Connect Using Single-port PoE Injector

The following diagram shows how DIGIOP® equipment should be connected when using a Power-over-Ethernet Injector.

Data

Ethernet Switch

Data

PoE Injector

Data and

Power

DIGIOP ® 3D Camera

PoE Injector implemen tation

NOTE

No special cables a re required, all connections use standa rd CAT5e Etherne t cable.

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SECTION 2: INSTALLATION

2.3.3 Connect using multi-port mid-span PoE injector

The following diagram shows how DIGIOP® 3D camera should be conne cted when using a multi-por t mid-span PoE injector.

Ethernet Switch

Data

Mid-span PoE Injector

NOTE

Data and

Power

DIGIOP ® 3D Cameras

Mid-span PoE injector im plementation

After connec ting all cables, ensure that the net work lights are lit on the Etherne t ports of the DIGIOP ® 3D cameras. These lights verif y that the components are connec ted.

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SECTION 3: CONFIGURE THE DIGIOP® 3D CAMERA

SECTION 3

Congure the DIGIOP® 3D camera

The following se ctions describe how to con gure all required parameters wit hin the DIGIOP® 3D camera conguration application, including:

1. Accessing the DIGIOP® 3D camera Conguration Applic ation.

2. Set ting the Date/Time options.

3.1 Access the DIGIOP® 3D camera conguration application

NOTE

To use the conguration appl ication, you must have Java Runtime Enviro nment version 1.5.0_04 or later install ed on your computer. When accessing the conguratio n application, use Microsof t® Internet Explorer® V 6.0 (or newer) or Moz illa® Firefox®.

1. Connec t the DIGIOP® 3D camera using one of the connection options shown in Se ction 4, “Connect Power-over-Ethernet (PoE) System at the Site”.

2. Connec t a computer to the same networ k as the DIGIOP® 3D camera.

3. Open a web browser and typ e the IP Address of the DIGIOP® 3D camera in the Address Bar and press Enter. The congurat ion application load s into the browser window.

3.2 Setup the Device Identication information

Metric data is s ent from the camera includes identifying information about the device in an XML p acket. You can use the Identication group on the Basic Settings --> IP Settings sub -tab to set and edit this information.

NOTE

Complete the following steps to enter identi cation information for a device:

1. Click Basic Settings. The Basic Settings tab, IP Settings sub -tab appears.

If you are using the DIGIO P® Operational Database a nd the DIGIOP® Device Adapter to sto re metric data, set the Site ID. It is used to register the device.

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Basic settings tab – IP set tings sub-tab

2. Type the Site ID, Site Name, Division ID, Device ID, and Device Name in the appropriate elds.

NOTE

The DIGIOP® D evice adapter will attempt to match the Site I D to a site ID in the Operational Database to au to-register the camera to a site.

3. Click Save.

3.3 Set the Date/Time Options

Setting t he time in a DIGIOP® 3D camera requires connecting to t he time server. The time server may b e located on a local network, or on the Internet .

1. Access the DIGIOP® 3D camera Conguration applicat ion.

2. Click Basic Settings. The Basic Settings page appears.

3. Click Date an d Time Info. The date and time settings appear.

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SECTION 3: CONFIGURE THE DIGIOP® 3D CAMERA

Date and Time Info tab

4. Click the Time Zone drop-down box and sele ct the appropriate time zone f rom the list. Set the time zone to the time zone at the installation site.

5. Click the Time Server Protocol drop-down box and s elect the appropriate protocol. Enter the prefer red time server protocol for your site. Consult with your network adminis trator for more information.

6. Enter the IP ad dress of a time server in the Time S erver eld.

NOTE

The time s erver serv ice will set the c amera time to UTC tim e, therefore t he time serve r can be running in a ny time zone.

7. Enter the Por t number from which the DIGIOP® 3D camera should at tempt to get a time synchronization.

NOTE

The time synchroni zation port and data deliver y port can be sent to the same IP Add ress and port if necessary. The defa ult port numb er is 2000.

8. Click Save.

3.3.1 Testing Time Sync conguration

After you save the conguration settings for the time sync, c lick Sync Now to test the connection to the time sync server. When you click Sync Now, a time sync re quest is sent to the IP address and port speci ed on the Date and Time Info p age. A success or failure message is displayed at the top of the page depending on the synchronization outcome.

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Digiop D3D-2500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual