Digimerge DPD24W Instruction Manual

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Printed in KOREA

Model : DPD24W

Ultra Resolution TDN WDR Varifocal Dome

Digimerge Technologies Inc.

Instruction Guide

Ultra Resolution

TDN WDR Varifocal Dome

Model : DPD24W

Page 2

INFORMATION - This equipment has been tested and found to comply with limits for a Class A digital device, pursuant to part 15 of the FCC Rules & CE Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

◆

Do NOT use power sources other than those specified.

◆

Do NOT expose this appliance to rain or moisture.

This installation should be made by a qualified service person and

should conform to all local codes.

The lightning flash with an arrowhead symbol, within an equilateral triangle is intended to alert the user to the presence of uninsulated dangerous voltage within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

WARNING - Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment.

CAUTION : To prevent electric shock and risk of fire hazards:

Ultra Resolution TDN WDR Varifocal Dome

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Ultra Resolution TDN WDR Varifocal Dome

How to Use the Camera

■ Menu

■ Settings

ㆍ PRESETS

ㆍ EXPOSURE

ㆍ WDR

ㆍ WHITE BALANCE

ㆍ DAY/NIGHT

ㆍ IMAGE ADJ.

ㆍ SPECIAL

- CAMERA ID

- VIDEO OUT

- DZOOM

- MOTION

- PRIVACY SETUP

- RS485 SETUP

ㆍ EXIT MENU

ㆍ RESET

Troubleshooting

Specifications

Limited Warranty

Features

Warnings and Precautions

Names and Functions of Parts

Installation

Cable Connections

Dimensions

■ LENS

■ OSD

■ 2ND VIDEO OUTPUT

■ SMPS

■ 3 AXIS BRACKET

Components

■

Contents

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The camera requires periodic inspection.

Contact an authorised technician to carry out the inspection.

Do not Install the camera on a surface that can not support it.

If the camera is installed on an inappropriate surface, it may fall and cause injury.

Do not hold plug with wet hands.

It could cause an electric shock.

Do not dis-assemble the camera.

It may result in an electric shock or other hazards.

Additional Functions

SYNC (INT/LL), SENS-UP, FLIP(H/V-REV), D-ZOOM, SHARPNESS and PRIVACY functions are provided.

Wide Dynamic Range (WDR)

The camera delivers high quality pictures, even when backlit, by increasing exposure in dark areas while decreasing it in bright areas;

ㆍ120dB maximum dynamic range

RS-485 Communication Control Support

Remote OSD menu control via an RS-485 interface is supported.

Motion Detection

Since the camera detects motion without any additional external sensor, you can monitor activity more efficiently.

3 Axis built-in 120mm Dome Housing

High Resolution Color for Crisp, Clear Video

ㆍ690TVL Effective (Color) ㆍ800TVL Effective (B/W)

Filter Changeable Day & Night

This camera has a function that automatically selects the mode that is appropriate for daytime or night-time conditions. The COLOR mode operates in daytime conditions to provide optimum colors and BW mode operates in nighttime conditions to enhance the definition of the image.

High Sensitivity for low-light images

The built-in high sensitivity PIXIM SEAWOLF Sensor enables a clear image even at

0.1Lux(COLOR), 0.01Lux(B/W) or lower illumination.

DNR (Digital Noise Reduction)

The amount of low illuminance noise is significantly reduced, and the signal-to-noise ratio (S/N ratio) as well as horizontal resolution, have been improved resulting in a clear and sharp images even in low light.

■

Features

Warning ■

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ㆍPlease check the power supply satisfies the normal specification before

connecting the camera.

■

Precautions

Do not install the camera in extreme temperature conditions.

Do not install the camera under unstable lighting conditions.

Do not touch the front lens of the camera.

Only use the camera under conditions where temperatures are between

-10˚C and +50˚C. Be especially careful to provide ventilation when operating under high temperatures.

It can cause the image quality to be poor.

Severe lighting change or flicker can cause the camera to work improperly.

This is one of the most important parts of the camera. Be careful not to leave fingerprints on the lens cover.

Do not install or use the camera in an environment where the humidity is high.

It can cause malfunctions to occur.

If it gets wet, wipe it dry immediately. Liquids can contain minerals that corrode the electronic components.

If exposed to radioactivity the CMOS will fail.

It can damage the CMOS.

Do not drop the camera or protect it from physical shocks.

Do not expose the camera to rain or spill beverage on it.

Do not expose the camera to radioactivity.

Never keep the camera pointed directly at strong light.

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■

Components

Names and Functions of Parts

■

1. DAY/NIGHT DOME CAMERA

2. SCREWS

2ND VIDEO OUTPUT CABLE

4. INSTRUCTION GUIDE

③

⑤

④

②①

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②

OSD PCB

●

SET button : Used for menu display. This button can be used to access OSD menu, confirm settings after changing the value of the selected function.

●

UP & DOWN buttons : Used for selecting items by moving the cursor up or down on the menu screen.

●

LEFT & RIGHT buttons : Used when changing item values, by moving the cursor to the left or right on the menu screen.

①

LENS : Vari-Focal DC Auto Iris Lens

DOWNUPSETRIGHTLEFT

④󰼿3 AXIS BRACKET

Loosen screws to adjust for optimal viewing angle

③󰼿2ND VIDEO OUTPUT CABLE

Please use the supplied wire when connecting to LCD

⑤󰼿DUAL VOLTAGE POWERBOARD

VBS-EXTRA

■

Names and Functions of Parts

■

Dimensions

■

120.0

140.0

60.0

111.0 1627

(unit : mm)

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■

Installation

1. Dome Base Mounting

- Open the dome cover by loosening 3 screws using special wrench provided.

- Mount the base of camera to a sturdy surface using 4 screws (1.5 inch) and 4 premade holes on the base of the dome.

2. Power Connect & Monitor Impedance

- DC12V/300mA regulated power supply (DC12V only) AC24V Class 2 power supply (AC24V/DC12V)

- To avoid fire or shock hazard, must use a UL listed power supply.

- Set the monitor impedance switch to 75Ω. Check the impedance switch when the screen turns blurred.

3. Camera Module Adjustment

- Loosen screws for 3-axis camera bracket and adjust the direction and angle of camera.

- Make sure to retighten the screws for camera bracket.

- Set any function you wish to activate by using the OSD buttons.

4. Dome Cover Mounting

- Replace the dome cover to the base and tighten 3 screws.

Control via RS-485 Interface (Optional)

RS-485 Control Port

485 Control Board Connection Port

485+

(+) CONNECTION TERMINAL (TRX+) (- ) CONNECTION TERMINAL (TRX-)

485-

Item

Initial value

PET PKT

UART MODE

BAUD RATECamera ID

ENABLE

8-NONE-124001

The camera can be controlled by using an external controller equipped with RS-485 communications.

• To control using a DVR or keyboard controller Connect the RS-485 cable (TRX+, TRX-) to the connection port of the

485 control board in the DVR or controller.

* RS-485 communication default initial values

•

To control the camera use Pelco-D protocol.

- Set Preset 95 : Enters into OSD menu.

- Iris Open command : Set key function.

- Iris Close command : Cancel function.

Note

■

Cable Connections

DC only

AC24V DC12V

AC IN DC IN

VIDEO

POWER

RS-485(Optional)

DOME COVER

GIMBAL A'SSY

24V POWER BOARD

CONTROL BOARD

BASE HOUSING

DECORATION RING

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ㆍOUTDOORㆍINDOORㆍNORMAL

SETUP menu

PRESETS

EXPOSURE

WDR

WHITE BALANCE

DAY/NIGHT

IMAGE ADJ.

EXIT MENU

ㆍLENS

ㆍCOLOR ROLL

ㆍMIDDLE ㆍLOW

ㆍCAMERA ID

ㆍDZOOM

ㆍATW ㆍAWB ㆍMANUAL

ㆍFLIP

ㆍAUTO

SPECIAL

ㆍHIGH

ㆍVIDEO OUT

ㆍMOTION

ㆍINDOOR ㆍOUTDOOR

ㆍSHARPNESS

ㆍCOLOR GAIN ㆍGAMMA

ㆍDNR

ㆍAGC

ㆍSENS-UP

ㆍBLC

ㆍUSER

ㆍPRIVACY SETUP

ㆍRESET

ㆍRS485 SETUP

ㆍCOLOR ㆍBW

Settings can be made using the 5 buttons located in the camera.

DOWNUPSETRIGHTLEFT

■

1. Press the SET button

󰼿󰼿󰼿ㆍSettings can now be accessed. The SETUP menu is displayed on the monitor.

2. Select a menu item from the list available by using the UP and DOWN buttons.

ㆍFuntions are selected using up and down buttons. ㆍThe selected position is displayed in blue.

■

Settings

SETUP

PRESETS EXPOSURE.. WDR WHITE BALANCE DAY/NIGHT IMAGE ADJ.. SPECIAL.. EXIT MENU.

OUTDOOR

MIDDLE ATW AUTO..

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How to Use the Camera

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LENS MENU

DC GAIN AI THRESH PREVIOUS PAGE.

0 120 255

-24-48 60

EXPOSURE

SETUP

PRESETS EXPOSURE.. WDR WHITE BALANCE DAY/NIGHT IMAGE ADJ..

OUTDOOR

MIDDLE ATW AUTO..

When the SETUP menu screen is displayed, select‘EXPOSURE’by using the Up and Down buttons so that the arrow indicates‘EXPOSURE’.

●󰼿LENS : Using this function, you can control the screen brightness. ㆍDC / Manual : Select Lens Type

EXPOSURE

LENS AGC DNR BLC COLOR ROLL SENS-UP PREVIOUS PAGE.

DC.. MIDDLE MIDDLE OFF LOW 2X

SETUP

PRESETS EXPOSURE.. WDR WHITE BALANCE DAY/NIGHT IMAGE ADJ.. SPECIAL.. EXIT MENU.

OUTDOOR

MIDDLE ATW AUTO..

Set up a selected item by using the Left and Right buttons.

To finish and save the settings, select 'EXIT' and press the SET button.

Select the function using

the UP or DOWN button.

Change the status using the LEFT or RIGHT button.

PRESETS

Note

•

An item with the ".." icon contains a sub-menu. To access a sub-menu, press the SET button.

SETUP

PRESETS EXPOSURE.. WDR WHITE BALANCE DAY/NIGHT IMAGE ADJ.. SPECIAL.. EXIT MENU.

OUTDOOR

MIDDLE ATW AUTO..

●󰼿

NORMAL : Normal environment.

●󰼿

INDOOR : Indoor environment.

●󰼿

OUTDOOR : Outdoor environment.

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How to Use the Camera

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SETUP

PRESETS EXPOSURE.. WDR WHITE BALANCE

OUTDOOR

MIDDLE ATW

WDR

●󰼿AGC (AUTO GAIN CONTROL) : In low light the higher the gain level, the brighter the screen but the higher the noise level.

- OFF / LOW / MIDDLE / HIGH selectable

●󰼿DNR (Digital Noise Reduction) : The level of background noise in low light decreases automatically as the level of gain changes.

- OFF / LOW / MIDDLE / HIGH selectable

●󰼿BLC : To optimize the scene when there is a strong backlight behind the object.

- ON / OFF selectable

●󰼿COLOR ROLL : Controls color rolling suppression under fluorescent lighting conditions.

- OFF / LOW / MIDDLE / HIGH selectable

●󰼿SENS-UP : When it is night or dark, the camera automatically detects the light level and maintains a clear picture if this mode is activated.

- 2X, 4X, 8X, 16X, 32X, 64X

- OFF : Deactivates the SENS-UP function.

●󰼿WDR : When the image has simultaneous bright and dark areas, the Wide Dynamic Range makes both areas distinct.

- LOW / MIDDLE / HIGH / USER selectable

WDR LEVEL

BIAS LIMIT PREVIOUS PAGE.

-30

ADVANCED BLC SETUP

PERCENTILE

PREVIOUS PAGE.

-30

3035

WHITE BALANCE

Use the White Balance function to adjust the screen colors.

1. Position the cursor to point to WHITE BAL on the SETUP menu screen, select using the Up and Down buttons.

2. Select the desired mode using the Left and Right buttons.

※Select one of the following 5 modes, as appropriate. 󰼿󰼿󰼿●󰼿ATW : The ATW mode continuously monitors.

󰼿󰼿󰼿●󰼿INDOOR : Select when the color temperature is between 4000˚K and 8500˚K

󰼿󰼿󰼿●󰼿OUTDOOR : Select when the color temperature is between 2000˚K and 11000˚K

SETUP

PRESETS EXPOSURE.. WDR WHITE BALANCE DAY/NIGHT IMAGE ADJ.. SPECIAL.. EXIT MENU.

OUTDOOR

MIDDLE ATW AUTO..

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How to Use the Camera

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DAY/NIGHT

●󰼿AUTO : This camera has an IR Cut-Filter and automatically changes to the appropraite mode according to lighting levels.To set up the switching time and switching speed for the AUTO mode press the SET button.

SETUP

PRESETS EXPOSURE.. WDR WHITE BALANCE DAY/NIGHT IMAGE ADJ.. SPECIAL.. EXIT MENU.

OUTDOOR

MIDDLE ATW AUTO..

●󰼿COLOR : The picture is displayed in color.

●󰼿B/W : The picture is always displayed in black and white.

DAY&NIGHT SETUP

TIME DELAY PREVIOUS PAGE.

1020

MANUAL WHITE BALANCE

RED BLUE PREVIOUS PAGE.

-18 13

-20

Note

• Under the following conditions White Balance may not work properly. In such cases, select the AWC mode.

① When the color temperature of the subject environment has a very

high temperature range (e.g. clear sky, or sunset)

② When the ambient illumination of the subject is low. ③ If the camera is directed toward a fluorescent light, or is installed in

a place where illumination changes dramatically, the White Balance operation may become unstable.

󰼿󰼿󰼿●󰼿AWB : To obtain the optimum state under the current luminance levels, direct the camera to point toward a sheet of white paper and press the SET button. If the environment changes, including the light source, the white balance will require re-adjustment.

󰼿󰼿󰼿●󰼿MANUAL : Select to "fine-tune" the White Balance manually. Set White Balance first using the ATW or AWB mode. Afterwards switch to MANUAL mode, fine-tune the White Balance and then press the SET button.

■

How to Use the Camera

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When the SETUP menu screen is displayed, select 'IMAGE ADJ.' using the Up and Down buttons.

● SHARPNESS : The outline of the video image becomes cleaner and more distinctive as the level of SHARPNESS increases. If the level is set too high, it may affect the video image and generate noise.

The available range is -8 ~ 8

● COLOR GAIN : To control the color level in the video.

- The available range is -8 ~ 8

● GAMMA : Users can change the gamma setting between 25 and100

IMAGE ADJ.

SETUP

PRESETS EXPOSURE.. WDR WHITE BALANCE DAY/NIGHT IMAGE ADJ.. SPECIAL..

OUTDOOR

MIDDLE ATW AUTO..

● FLIP : OFF / HORIZ / VERT / BOTH selectable

BOTHVERT

HORIZOFF

IMAGE

FLIP SHARPNESS COLOR GAIN GAMMA PREVIOUS PAGE..

OFF

-8 0

-8

2545

100

SPECIAL

When the SETUP menu screen is displayed, select 'SPECIAL' by using the Up and Down buttons so that the arrow indicates 'SPECIAL'.

SETUP

PRESETS EXPOSURE.. WDR WHITE BALANCE DAY/NIGHT IMAGE ADJ.. SPECIAL.. EXIT MENU.

OUTDOOR

MIDDLE ATW AUTO..

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How to Use the Camera

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VIDEO STANDARD

VIDEO SELECT VIDEO LEVEL SYNC LVL BURST LVL VIDEO OUT COLOR BAR VERSION PREVIOUS PAGE..

0 0

INTERLC

OFF

NTSC

80 100 150

-16 15

-16

- VIDEO STANDARD : You can select NTSC / PAL, Video level, Sync level, Burst level.

󰼿󰼿󰼿①󰼿Select the position where the ID is to be displayed by using the LEFT and RIGHT buttons.

● VIDEO OUT : Move the cursor to select the video system

󰼿󰼿󰼿①󰼿Move the cursor to the desired letter by using the Set-Up button. 󰼿󰼿󰼿②󰼿Select an ID from A,B~Y,Z, a,b~y,z, 0,1~8,9 by using the LEFT and

RIGHT buttons. 󰼿󰼿󰼿③󰼿Repeat the above steps until the ID is complete.

CAMERA ID

ID POSITION PREVIOUS PAGE.

PIXIM UP-LEFT

CAMERA ID

ID POSITION PREVIOUS PAGE.

PIXIM UP-LEFT

SPECIAL

CAMERA ID VIDEO OUT.. DZOOM MOTION PRIVACY SETUP.. RS485 SETUP.. RESET RETURN

OFF

OFF OFF

● CAMERA ID : User can enter a unique name for the respective camera. The maximum length of the ID is ten characters.

󰼿󰼿󰼿ㆍYou can choose ON and OFF with the selector. If you select ON, the entered camera ID is displayed at the selected position in the video picture (normal operation).

󰼿󰼿󰼿ㆍPress the setup button while in ON mode. 󰼿󰼿󰼿ㆍSelect the desired position with the selector.

● DZOOM : Digital P/T/Z are used to create a zoom lens effect.

Zoom Factor (1X to 4X), Pan(±100%, center of image can be moved to left and right edges of screen), Tilt(±100%, center of image can be moved to top and bottom edges of screen)

● MOTION : Motion detection feature allows camera to trigger alarm message upon detecting motion based on set parameters. The camera detects an object's movement by sensing disparity of outline, and level of brightness and color.

DZOOM

ZOOM PAN TILT PREVIOUS PAGE..

1 0 0

-100

100

-100

100

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How to Use the Camera

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● RS485 SETUP : This function sets up the camera communication status when controlling the camera through an external control device.

RS485 SETUP

CAMERA # : PROTOCOL BAUD RATE

PREVIOUS PAGE.

1 < 1 > 255 PELCO-D < 2400 >

< 4800 > < 9600 > < 19200 >

EXIT MENU.

Saves all the setting menus and then exits.

RESET

Resets the camera settings to the factory defaults.

MOTION DETECTION

ACTIVITY THR. MESSAGE TIME SETUP MOTION ZONE..

PREVIOUS PAGE.

0 25 225

1 5 10

● PRIVACY SETUP : Mask selected area to ensure privacy.

󰼿󰼿󰼿ㆍWhite : MOTION ZONE Position movement

Green : MOTION ZONE Size enlargement Red : MOTION ZONE Size reduction

󰼿󰼿󰼿ㆍFor MOTION ZONE confirmation, keep SET button pressed for a few seconds

PRIVACY MASK SETUP

PRIVACY MASK MASK COLOR PREVIOUS PAGE.

OFF WHITE

MOTION ZONE SETUP

ENABLE MASKS (1 to 6)

MASK 1 MASK 2 MASK 3 MASK 4 MASK 5 MASK 6 PREV. NEXT.

ON OFF OFF OFF OFF OFF

ENABLE MASKS (7 to 12)

MASK 7 MASK 8 MASK 9 MASK 10 MASK 11 MASK 12 PREV.

OFF OFF OFF OFF OFF OFF

ㆍWhite : PRIVACY-ZONE Position movement

Blue : PRIVACY-ZONE Size enlargement or reduction

ㆍFor PRIVACY-ZONE confirmation, keep SET button pressed for a few seconds.

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How to Use the Camera

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If you have trouble operating your camera, refer to the following table. If the guidelines do not enable you to solve the problem, contact an authorized technician.

Problem

Nothing appears on the screen.

The image on the screen is dim.

• Check the power connections.

• Check the VIDEO signal line connection.

•

Make sure the lens is clean. Clean the lens with a soft clean lint free cloth.

• Adjust the monitor contrast & brightness controls.

•

Re-position the camera if necessary.

The image on the screen is dark.

• Adjust the contrast control of the monitor.

•

If you have an intermediate device, set the 75Ω/ Hi-z properly.

The camera is not working properly, and the surface of the camera is hot.

• Check that an appropriate power source is connected to the camera.

The Motion Detection function does not work.

• Check that MOTION DET in the SPECIAL SETUP is not set to 'OFF'.

Solution

■

Troubleshooting

Problem

Color is not correct.•Check the WHITE BAL settings in the SETUP menu.

The screen flickers continually.

• Check that the camera is not facing toward the sun.

RS-485 communication fails.

•

Check the polarity between the RS-485 Control Port and the RS-485 cable.

•Check the RS-485 Communication default settings. *RS-485 Communication default settings are:

Solution

RS-485 Control Port

485 Control Board Connection Port

485+

(+) CONNECTION TERMINAL (TRX+) (-) CONNECTION TERMINAL (TRX-)

485-

Item

Initial value

BAUD RATECamera ID

1 2400

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ITEM

Image Sensor Effective Pixels Dynamic Range Horizontal Resolution Min. Illumination Day & Night White Balance WB Range Shutter Speed Sens-up Privacy Masking Remote Control AGC Image Flip Camera ID S/N Ratio Video Output OSD Sync. System Operating Humidity Operating Temp.

PIXIM 1/3" High Sensitivity Digital Sensor

758(H) x 540(V)

120dB(Max)

690TVL Effective(Color), 800TVL Effective (B/W)

0.1Lux (Color), 0.01Lux (B/W)

AUTO / COLOR / B/W

Auto / AWB / Indoor / Outdoor / Manual

2000˚K~11,000˚K

up to 1/30, 720 sec

Auto / Off (Selectable x2 ~ x64)

12 Zones

RS-485

Low / Auto / High / Off

Horizontal and Vertical

On / Off

More than 50dB

Composite video output 75 ohm terminated

Built-in

Internal / Line Lock

30% ~ 90% RH

-10˚C to 50˚

NTSC

Power Consumption

AC24V / DC12V

240mA(AC24V) / 360mA(DC12V)

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󰼿Limited Warranty

■

Specifications

Digimerge “Pinnacle Series” Cameras . 5 Year Limited Hardware Warranty Warranty : Subject to the exclusions, limitations and exceptions, Digimerge warrants to the initial

end-user purchaser that this hardware product is free from manufacturing defects in material and workmanship under normal use for a period of five (5) years from the date of purchase.

Warranty Details :

The five (5) year warranty period consists of :

ㆍOne (1) year over-the-counter replacement warranty covering parts and labor ㆍFour (4) additional years of repair depot warranty covering parts and labor with proof of RA

issued by Digimerge tech ㆍNote: Return Authorization number (RA) must be issued by Digimerge Technical Support to the Dealer prior to product replacement at the Distributor.

Exceptions to the above warranty are : ㆍCamera components including, but not limited to, moving parts, motors, fans, heaters, camera image sensors, IR Cut Filters, DC iris and lens assemblies are warranted for a one (1) year period ㆍPan Tilt Zoom (PTZ) Cameras and related components including electrical slip ring contacts, and pan/tilt/lens motors are warranted for a one (1) year period.

NOTE : Products are subject to continuous improvement. DIGIMERGE Technologies Inc. and its subsidiaries reserve the right to modify product design, specifications and prices, without notice and without incurring any obligation.

For valid warranty claims made during the warranty period, upon proper proof of purchase (which is defined as a "valid form of a bill of sale or receipt from an authorized retailer or distributor showing the original date of purchase"), defective products will, at the sole discretion of Digimerge, be repaired or replaced with equal or better product in terms of hardware features without charge if all the conditions set forth in this document are met. Any products repaired or replaced within the warranty period, shall be warranted by Digimerge to the initial end-user purchaser for 90 days from the return shipment date, or the remainder of the warranty term, whichever is longer. Products and parts, at Digimerge's sole discretion, may be replaced with new or refurbished items, and the products and parts replaced become the property of Digimerge. Product returned to Digimerge must be in its original packaging or in packaging which provides the product with protection equivalent to the original packaging, and sent with the postage charges prepaid via a shipping method that provides for tracking of your package, to the address provided at the time the RA (Return Authorization) was requested (see "Warranty Service" for explanation of how to obtain an RA). The customer is responsible for all shipping costs associated with the return of the defective products for warranty service to Digimerge warranty/repair depot facilities. Products will be returned to the end-user freight prepaid.

Exclusions and Limitations: Any of the following will void this warranty:

1. Installation or use of the product other than strictly in accordance with the instructions contained in the product's instruction manual;

2. If the product is subjected to operating conditions (including atmospheric, moisture and humidity conditions) outside of the acceptable conditions specified in the product's instruction manual;

3. If the product is subjected to misuse (not adhering to instructions supplied with the product), negligence, modification (of hardware, firmware or software) or abuse;

4. If the product is subjected to electrical short circuits or transients, accident, fire, flood or Acts of God;

5. Adjustment, maintenance or repair of the product other than in accordance with Digimerge approved procedures; and

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6. Use of replacement parts other than those specified by Digimerge.

7. If the products original identification (trademark, serial number, model number) markings have been removed, defaced or altered

DIGIMERGE MAKES NO CLAIMS OR WARRANTIES OF ANY KIND WHATSOEVER REGARDING THE PRODUCT'S ABILITY OR EFFECTIVENESS IN PREVENTING OR REDUCING THE RISK OF, OR DAMAGES RESULTING FROM, LOSS OR THEFT OF PROPERTY OR PERSONAL INJURY. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. DIGIMERGE SHALL IN NO EVENT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND OR CHARACTER, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR CLAIMS AGAINST THE PURCHASER BY ANY THIRD PERSON, EVEN IF DIGIMERGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

No claims or statements regarding the product, whether written or verbal, by salespeople, retailers, dealers or distributors, that are not contained in this limited warranty or in the owner's manual are authorized by Digimerge and do not modify or expand this warranty. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury. To the extent that such restrictions on limitations apply to the products, the above limitations and exclusions may be limited in their application. In that case, when the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty, and if damages may not be limited then the above limitations on damages apply, but only to the greatest extent permitted by local law.

Warranty Service :

Warranty service can be received by contacting your Digimerge dealer (during the warranty period). The dealer is required to first contact Digimerge Technical Support for assistance. In the event the problem cannot be resolved over the phone or via email, Digimerge will advise to return the product, at customer's expense, for repair or replacement. Upon receipt of the defective camera, Digimerge will send a repaired or replacement camera at Digimerge's expense to the customer. Dealer should send product to:

In United States :

Digimerge Returns Schenker Logistics 2363 E. Perry Road Suite 171, Dock Door 44 Plainfield, IN 46168

In Canada :

Digimerge Technologies Inc., Attention: Repair Department 250 Royal Crest Court Markham, Ontario, Canada L3R 3S1

Out of warranty service : Please visit our web site (www.digimerge.com) for the name and location of the Digimerge authorized service centers.

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Limited Warranty