Digi SM-5000BS, SM-5500 SERIES Service Manual

SERVICE MANUAL

PC SCALE PRINTER

SM-5500 SERIES

SM-5000BS

Edition 3

Table of Content

i) Notice 1

ii) Safety Information.....................................................................................................................................2

iii) Safety Regulations...................................................................................................................................3

iv) Treatment And Recovery of WEEE.........................................................................................................4

1. GENERAL ......................................................................................................................................................10

1.1 Model Specification ............................................................................................................................10

1.2 Operating Specification ......................................................................................................................12

1.3 Overall Dimension (in mm).................................................................................................................13

1.3.1 Bench (B)..............................................................................................................................13

1.3.2 Pole (P).................................................................................................................................14

1.3.3 Elevated (With 2nd Printer) (EV)............................................................................................15

1.3.4 Elevated (Without 2nd Printer) (EV).......................................................................................16

1.3.5 Elevated Electroluminescent Display (With 2nd Printer) (EVEL)..........................................17

1.3.6 Elevated Electroluminescent Display (Without 2nd Printer) (EVEL)......................................18

1.3.7 Elevated PLUS (With 2nd Printer) (EV-PLUS).......................................................................19

1.3.8 Elevated PLUS (Without 2nd Printer) (EV-PLUS)..................................................................20

1.3.9 Pole Electroluminescent Display (PEL) ................................................................................21

1.3.10 Self-Service (SM-5000BS)..................................................................................................22

1.4 Label & Receipt Specifications...........................................................................................................23

1.4.1 Base Printer ..........................................................................................................................23

1.4.2 2nd Printer Receipt Paper......................................................................................................24

2. KEY SHEET AND DISPLAY..........................................................................................................................24

2.1 Key Sheet Layout And Key Function..................................................................................................24

2.1.1 Key Sheet Layout..................................................................................................................24

2.1.2 Key Function.........................................................................................................................25

2.2 Operator And Customer Display And Indicator Layout......................................................................26

2.2.1 Operator Display...................................................................................................................26

2.2.2 Customer Display..................................................................................................................27

3. SOFTWARE FUNTIONAL STRUCTURE......................................................................................................28

4. I/O PORTS, SPAN SWITCH AND W&M SEALING LOCATION...................................................................30

4.1 I/O Ports 30

4.2 Span Switch........................................................................................................................................30

4.3 Location of Sealing Screw/Sticker......................................................................................................31

5. INITIAL SETUP ..............................................................................................................................................33

5.1 Pole Assembly....................................................................................................................................33

5.1.1 SM-5500P.............................................................................................................................33

5.1.2 SM-5500EV...........................................................................................................................35

5.1.3 SM-5500EVEL ......................................................................................................................37

5.1.4 SM-5000BS...........................................................................................................................39

5.2 Level Adjustment................................................................................................................................41

5.3 AC Cord Mounting..............................................................................................................................41

5.4 Cassette Loading................................................................................................................................42

5.4.1 Label Printing........................................................................................................................42

5.4.2 Receipt Printing.....................................................................................................................42

5.4.3 Linerless Label Printing.........................................................................................................42

5.5 Software Setup...................................................................................................................................43

5.5.1 Default Country SPEC..........................................................................................................43

5.5.2 User SPEC............................................................................................................................46

5.5.3 Module SPEC........................................................................................................................48

5.5.4 Scale SPEC ..........................................................................................................................50

5.5.5 Weigh & Measure SPEC.......................................................................................................52

5.5.5.1 SEARCH Function Procedure:..............................................................................55

5.5.6 Date And Time......................................................................................................................57

5.5.7 Daylight Saving Time............................................................................................................59

5.6 Span Adjustment (Weight Calibration)...............................................................................................61

6. SYSTEM SETUP ............................................................................................................................................63

6.1 Network Setup....................................................................................................................................63

6.1.1 IP Address Setup..................................................................................................................63

6.1.2 Database IP Address............................................................................................................64

6.1.3 Scale MAC Address..............................................................................................................67

6.1.4 WLAN (RF Bridge) Setup......................................................................................................68

6.2 Base Station (BS-02) Setup ...............................................................................................................72

6.2.1 Serial Port Configuration.......................................................................................................72

6.3 External SVGA Display Setup............................................................................................................73

7. HARDWARE TEST AND MAINTENANCE....................................................................................................77

7.1 Internal Count Mode...........................................................................................................................77

7.2 Printer Test.........................................................................................................................................78

7.2.1 Sensors Status......................................................................................................................78

7.2.2 Sensor Calibration.................................................................................................................80

7.2.3 Thermal Head Type Detection..............................................................................................84

7.3 Database Maintenance.......................................................................................................................85

7.3.1 Database Initialization...........................................................................................................85

7.3.2 Database Backup..................................................................................................................87

7.3.3 Database Restore.................................................................................................................88

7.3.4 Load Default Data.................................................................................................................90

7.3.5 Database Migration...............................................................................................................91

7.3.6 USB Backup / Restore..........................................................................................................92

7.3.6.1 USB Backup..........................................................................................................92

7.3.6.2 USB Restore.........................................................................................................94

7.4 Hardware Test....................................................................................................................................97

7.4.1 Input......................................................................................................................................97

7.4.2 USB.......................................................................................................................................98

7.4.3 RS232...................................................................................................................................99

7.4.4 Ethernet...............................................................................................................................100

7.4.5 Drawer.................................................................................................................................102

7.4.6 LCD.....................................................................................................................................103

7.5 Touch Screen Calibration.................................................................................................................106

7.6 Write AD Checksum.........................................................................................................................109

7.7 System Information...........................................................................................................................111

7.8 Maintenance.....................................................................................................................................113

7.8.1 Thermal Head Cleaning......................................................................................................113

7.8.2 Basic Cleaning....................................................................................................................114

8. FIRMWARE UPGRADING...........................................................................................................................115

8.1 Kernel 115

8.2 PC Scale Application........................................................................................................................122

8.3 Printer Firmware...............................................................................................................................123

9. MAJOR PARTS DISASSEMBLY.................................................................................................................127

9.1 SM-5500B.........................................................................................................................................127

9.1.1 Disassembly of Platter Support...........................................................................................127

9.1.2 Disassembly of CPU & Base Board....................................................................................128

9.1.3 Disassembly of Top Cover and Customer (LCD) Display...................................................129

9.1.4 Disassembly of Power Supply Unit and AD Board.............................................................130

9.1.5 Disassembly of Load Cell ...................................................................................................130

9.1.6 Disassembly of Display Board and Operator (8.4” TFT LCD) Display ...............................131

9.2 SM-5500P.........................................................................................................................................132

9.2.1 Disassembly of Platter Support...........................................................................................132

9.2.2 Disassembly of Pole Block..................................................................................................132

9.2.3 Disassembly of Customer (LCD) Display ...........................................................................134

9.2.4 Disassembly of CPU & Base Board....................................................................................135

9.2.5 Disassembly of Top Cover..................................................................................................136

9.2.6 Disassembly of Power Supply Unit and AD Board.............................................................137

9.2.7 Disassembly of Load Cell ...................................................................................................137

9.2.8 Disassembly of Display Board and Operator (8.4” TFT LCD) Display ...............................138

9.3 SM-5500EV......................................................................................................................................139

9.3.1 Disassembly of Platter Support...........................................................................................139

9.3.2 Disassembly of Pole Block..................................................................................................139

9.3.3 Disassembly of Display Board and Operator (8.4” TFT LCD) Display ...............................141

9.3.4 Disassembly of Customer (LCD) Display ...........................................................................142

9.3.5 Disassembly of Receipt & Cutter Controller Board and 2nd Printer ....................................143

9.3.6 Disassembly of CPU & Base Board....................................................................................147

9.3.7 Disassembly of Top Cover..................................................................................................148

9.3.8 Disassembly of Power Supply Unit and AD Board.............................................................149

9.3.9 Disassembly of Load Cell ...................................................................................................149

9.4 SM-5500EVEL..................................................................................................................................150

9.4.1 Disassembly of Platter Support...........................................................................................150

9.4.2 Disassembly of Pole Block..................................................................................................150

9.4.3 Disassembly of Display Board and Operator (8.4” TFT LCD) Display ...............................152

9.4.4 Disassembly of Customer (EL) Display ..............................................................................155

9.4.5 Disassembly of Receipt & Cutter Controller Board and 2nd Printer ....................................156

9.4.6 Disassembly of CPU & Base Board....................................................................................158

9.4.7 Disassembly of Top Cover..................................................................................................159

9.4.8 Disassembly of Power Supply Unit and AD Board.............................................................160

9.4.9 Disassembly of Load Cell ...................................................................................................160

9.5 SM-5000BS......................................................................................................................................161

9.5.1 Disassembly of Platter Support...........................................................................................161

9.5.2 Disassembly of Pole Block..................................................................................................161

9.5.3 Disassembly of CPU & Base Board....................................................................................166

9.5.4 Disassembly of Top Cover..................................................................................................167

9.5.5 Disassembly of Power Supply Unit and AD Board.............................................................168

9.5.6 Disassembly of Load Cell ...................................................................................................168

10. HARDWARE DETAILS..............................................................................................................................169

10.1 Block Diagram................................................................................................................................169

10.1.1 Bench (B)..........................................................................................................................169

10.1.2 Pole (P).............................................................................................................................170

10.1.3 Elevated (EV)....................................................................................................................171

10.1.4 Elevated (EV) (Full Option)...............................................................................................172

10.1.5 Elevated Electroluminescent Display (EVEL)...................................................................173

10.1.6 Pole Electroluminescent Display (PEL) ............................................................................174

10.1.7 Elevated Plus (EV-PLUS).................................................................................................175

10.1.8 Elevated Remote...............................................................................................................176

10.1.9 Self-Service (BS)...............................................................................................................177

10.2 Power Supply Unit..........................................................................................................................178

10.3 CPU Board .....................................................................................................................................178

10.4 Base Board.....................................................................................................................................180

10.5 Touch Screen Board.......................................................................................................................181

11. OPTION KITS INSTALLATION .................................................................................................................182

11.1 WLAN Kits Installation....................................................................................................................182

11.2 12.1” Remote Display Installation...................................................................................................184

11.3 Base Station Installation.................................................................................................................187

12. PORT PIN CONFIGURATION AND CABLE.............................................................................................188

12.1 Ethernet Port ..................................................................................................................................188

12.2 RS232C Port ..................................................................................................................................189

12.3 USB Port.........................................................................................................................................189

12.4 Cash Drawer Port...........................................................................................................................190

13. SPECIFICATION LIST ...............................................................................................................................191

13.1 W&M SPEC....................................................................................................................................191

13.1.1 W&M Scale .......................................................................................................................191

13.1.2 W&M Tare.........................................................................................................................192

13.1.3 W&M Price........................................................................................................................193

13.1.4 W&M Operation.................................................................................................................194

13.2 Printer SPEC..................................................................................................................................196

13.2.1 Printer 1 SPEC..................................................................................................................196

13.2.2 Printer 2 SPEC..................................................................................................................197

13.3 User SPEC.....................................................................................................................................198

13.3.1 Barcode.............................................................................................................................198

13.3.1.1 Item Barcode.....................................................................................................198

13.3.1.2 Total Item..........................................................................................................199

13.3.1.3 MultiBarcode.....................................................................................................200

13.3.2 Communication.................................................................................................................200

13.3.3 Label .................................................................................................................................200

13.3.3.1 Advertisement...................................................................................................200

13.3.3.2 Currency Symbol ..............................................................................................201

13.3.3.3 Data Fields........................................................................................................201

13.3.3.4 Field Title...........................................................................................................201

13.3.3.5 Ingredient..........................................................................................................201

13.3.3.6 Label Format.....................................................................................................202

13.3.3.7 Nutrition.............................................................................................................203

13.3.3.8 Other.................................................................................................................203

13.3.3.9 Quantity And Symbol........................................................................................204

13.3.3.10 Shop Name.....................................................................................................204

13.3.4 Receipt..............................................................................................................................204

13.3.4.1 General .............................................................................................................204

13.3.4.2 Talon.................................................................................................................205

13.3.4.3 Void Receipt......................................................................................................206

13.3.5 Settings.............................................................................................................................206

13.3.5.1 Accumulation & Change Mode .........................................................................206

13.3.5.2 Auto Entry & Reentry........................................................................................206

13.3.5.3 Auto PLU Call ...................................................................................................207

13.3.5.4 Auto Printing .....................................................................................................207

13.3.5.5 Barcode Scanner..............................................................................................207

13.3.5.6 Cash Drawer.....................................................................................................207

13.3.5.7 CCD ..................................................................................................................207

13.3.5.8 Commodity Name Shown.................................................................................208

13.3.5.9 Continues Printing.............................................................................................208

13.3.5.10 Cool.................................................................................................................208

13.3.5.11 Customer.........................................................................................................208

13.3.5.12 Date Time Format...........................................................................................208

13.3.5.13 Discount..........................................................................................................209

13.3.5.14 EL Display.......................................................................................................209

13.3.5.15 Email...............................................................................................................209

13.3.5.16 Force Quantity ................................................................................................210

13.3.5.17 Force Shelf Life...............................................................................................210

13.3.5.18 Function Key Related......................................................................................210

13.3.5.19 Hi-Touch..........................................................................................................210

13.3.5.20 Image & Text...................................................................................................210

13.3.5.21 LCD Display....................................................................................................210

13.3.5.22 Log..................................................................................................................210

13.3.5.23 Manual Price Entry..........................................................................................210

13.3.5.24 Manual Weigh Entry........................................................................................210

13.3.5.25 Operator..........................................................................................................211

13.3.5.26 Order & Basket ...............................................................................................211

13.3.5.27 Other...............................................................................................................211

13.3.5.28 Password ........................................................................................................212

13.3.5.29 PLU Grouping.................................................................................................212

13.3.5.30 Reset...............................................................................................................213

13.3.5.31 Report .............................................................................................................213

13.3.5.32 Self Service.....................................................................................................213

13.3.5.33 Tare.................................................................................................................213

13.3.5.34 Traceability......................................................................................................214

13.3.5.35 Unit Price Override..........................................................................................214

13.3.5.36 Unit Price Recalculation..................................................................................215

13.4 Module SPEC.................................................................................................................................216

13.4.1 Password ..........................................................................................................................216

13.4.2 E-label & Hi-Touch............................................................................................................216

13.4.3 Queue System & Turn Chime...........................................................................................216

13.4.4 Other.................................................................................................................................217

13.5 Scale SPEC....................................................................................................................................218

13.5.1 Scale Price........................................................................................................................218

13.5.2 Scale Tare.........................................................................................................................218

13.5.3 Scale Tax..........................................................................................................................218

13.5.3 Scale Operation ................................................................................................................219

14. REVISION RECORDS................................................................................................................................220

i) Notice

DIGI®

The material contained in this document is proprietary and for information only and is subject to change without notice. Teraoka Weigh-System Pte Ltd assumes no responsibility for any errors or damages arising from misinterpretation of any procedure.

Screen displays, operating procedures and supporting features might vary with different software version releases.

This document shall not be reproduced whether in part or whole without the written consent from Teraoka Weigh-System Pte Ltd.

Teraoka Weigh-System Pte Ltd 4, Leng Kee Road #06-01 SIS Building Singapore 159088

ii) Safety Information

The operator of the equipment shall comply with the safety and warning indications and procedures outlined in this document. Teraoka Weigh-System Pte Ltd assumes no responsibility or liability for failure to comply with these requirements.

• To avoid electric shock, use only the supplied power cords and ensure product is connected to a properly grounded supply.

• Ensure product is placed on a firm and level surface before operation.

• Avoid overloading the product beyond its rated maximum capacity.

• Care shall be taken during the following operations

o Receipt paper tearing – to prevent injuries from cutting from paper cutter o Changing of labels and receipt paper - to prevent injuries from cutting from paper cutter and

movable printer mechanism.

• Repair and servicing of product, shall only be carried out by trained and qualified personnel.

Disclaimer:

Specifications are subject to change without notice. All dimensions shown are approximate. Please be aware that Teraoka Weigh-System Pte Ltd has indicated that its hardware and software used in the product may require additional updates in the future as our product is continually under development. The need for such updates most likely applies to the Printer software.

CAUTIONS:

FOR PLUGGABLE EQUIPMENT, THAT THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE EQUIPMENT AND SHALL BE EASILY ACCESSIBLE.

POUR LE MATÉRIEL RACCORDÉ PAR PRISE DE COURANT, LE SOCLE DE PRISE DE COURANT DOIT ÊTRE INSALLÉ À PROXIMITÉ DU MATÉRIEL ET DOIT ÊTRE AISÉMENT ACCESSIBLE.

FOR CONTINUED PROTECTION AGAINST RISK OF FIRE, REPLACE ONLY WITH SAME TYPE AND RATING OF FUSE.

POUR NE PAS COMPROMETTRE LA PROTECTION CONTRE LES RISQUES D’INCENDIE, REMPLACER PAR UN FUSIBLE DE MÊME TYPE ET DE MÊME CARACTÉRISTIQUES NOMINALES.

DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER. DISCARD USED BATTERIES ACCORDING TO THE MANUFACTURER’S INSTRUCTIONS

IL Y A DANGER D’EXPLOSION S’IL Y A REMPLACEMENT INCORRECT DE LA BATTERIE. REMPLACER UNIQUEMENT AVEC UNE BATTERIE DU MÊME TYPE OU D’UN TYPE RECOMMANDÉ PAR LE CONSTRUCTEUR. METTRE AU RÉBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS DU FABRICANT.

WARNING DISPOSAL:

THE BATTERY MAY BE REGULATED BY NATIONAL OR LOCAL REGULATION. PLEASE FOLLOW THE INSTRUCTIONS OF PROPER REGULATION. AS ELECTRIC CAPACITY IS LEFT IN A DISCARDED BATTERY AND IT COMES INTO CONTACT WITH OTHER METALS, IT COULD LEAD TO DISTORTION, LEAKAGE, OVERHEATING, OR EXPLOSION, SO MAKE SURE TO CUT/BREAK THE BATTERY LEGS AND COVER THE (+) AND (-) TERMINALS WITH FRICTION TAPE OR SOME OTHER INSULATOR BEFORE DISPOSAL.

Cut / Break the Battery Legs

Tape

Battery

iii) Safety Regulations

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

IMPORTANT NOTE: FCC Radiation Exposure Statement:

This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with FCC RF exposure compliance requirements, please avoid direct contact to the transmitting antenna during transmitting.

iv) Treatment And Recovery of WEEE

Component listing of Hazardous Material

To all user of DIGI product in the European Union

Thank you for using DIGI product. Product marked with this symbol indicates that it was sold on or after 13th August 2005, which means it should

not be disposed of with general household waste. Please note that our product is for industrial/professional use only.

Treatment and recovery of WEEE involves removing hazardous substances (such as those covered in the RoHS Directives) as well as PCBs and liquids. Only licensed operators meeting WEEE regulations will be able to handle and recover WEEE.

Please contact your DIGI office or DIGI distributor when the product has reached the end of its life. They will advise you regarding the product take-back.

With your co-operation we are aiming to reduce environmental pollution from waste electrical and electronic equipment and preserve natural resource through re-use and recycling. Please do not hesitate to ask your DIGI office or DIGI distributor, if you require further information.

Items required to be removed from product at end of product life as listed in WEEE Annex II

Items Y N Identification Removal procedure Comments

o Fluids o Polychlorinated biphenyls

(PCB) containing capacitors.

o Mercury containing

components, such as switches or backlighting lamps.

o Printed circuit boards of

mobile phones.

o Toner cartridges, liquid and

pasty, as well as color toner.

o Plastic containing

brominated flame-retardants.

o Asbestos waste. o Cathode ray tubes. o Chlorofluorocarbons (CFC),

hydro chlorofluorocarbons (HCFC) orhydrofluorocarbons (HFC), hydrocarbons (HC).

o Gas discharge lamps. o Components containing

Items Y N Identification Removal procedure Comments

refractory ceramic fibred as described in Commission Directive 97/69/EC of 5 December 1997.

o o Components containing

radioactive substances.

o o External electric cables.

o o Batteries.

1. Lithium Battery.

o Other printed circuit boards

greater than 10 square centimeters.

Bench (B):

1) CPU Board

2) Base Board

3) AD Board

4) Power Unit

5) Display Board

AC Power Cord.

- 9.1.2 Disassembly of CPU

and Base Board – Item 1.

9.1.2 Disassembly of CPU

and Base Board – Item 2.

- 9.1.4 Disassembly of Power

Unit and AD Board – Item 3.

- 9.1.4 Disassembly of Power

Unit and AD Board – Item 4.

- 9.1.6 Disassembly of Display

Board and Operator (8.4” TFT LCD) Display  Item 5.

9.1.6 Disassembly of

CPU and Base Board

- Remove the Battery from Base Board location BT1.

9.1.2 Disassembly of

CPU and Base Board.

(Step 1 ~ 2)

Refer to Safety

Information  Warning Disposal

9.1.2 Disassembly of

CPU and Base Board.

(Step 1 ~ 2)

- 9.1.1 Disassembly of

Platter Support, 

9.1.3 Disassembly of

Top Cover and Customer (LCD) Display.



(Step 1 ~ 2)

9.1.4 Disassembly of Power Unit and AD Board.

- 9.1.1 Disassembly of

Platter Support, 

9.1.3 Disassembly of

Top Cover and Customer (LCD) Display.

(Step 1 ~ 2)

- 9.1.4 Disassembly of

Power Unit and AD Board.



- 9.1.6 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display.

Items Y N Identification Removal procedure Comments

Pole (P):

1) CPU Board

2) Base Board

3) AD Board

4) Power Unit

- 9.2.4 Disassembly of CPU

and Base Board – Item 1.

- 9.2.4 Disassembly of CPU

and Base Board – Item 12

- 9.2.6 Disassembly of Power

Supply Unit and AD Board – Item 3.

- 9.2.6 Disassembly of Power

Supply Unit and AD Board – Item 4

9.2.4 Disassembly of

CPU and Base Board.

(Step 1 ~ 2)

- 9.2.4 Disassembly of

CPU and Base Board.

(Step 1 ~ 2)

- 9.2.6 Disassembly of

Power Supply Unit and AD Board.

- 9.2.6 Disassembly of

Power Unit and AD Board.

5) Display Board

Elevated (EV):

1) CPU Board

2) Base Board

3) AD Board

- 9.2.8 Disassembly of Display

Board and Operator (TFT 8.4” LCD) Display – Item 5

- 9.3.6 Disassembly of CPU

and Base Board – Item 1.

- 9.3.6 Disassembly of CPU

and Base Board – Item 2.

9.3.8 Disassembly of Power

Unit & AD Board - Item 3.

- 9.2.8 Disassembly of

Display Board and Operator (TFT 8.4” LCD) Display.

(Step 1 ~ 2)

- 9.3.6 Disassembly of

CPU and Base Board.

(Step 1 ~ 2)

- 9.3.6 Disassembly of

CPU and Base Board.

(Step 1 ~ 2)

- 9.3.1 Disassembly of

Platter Support, 

- 9.3.2 Disassembly of

Pole Block.



(Step 1 ~ 2)

- 9.3.7 Disassembly of

Elevated Type Top Cover.

(Step 1 ~ 2)

9.3.8 Disassembly of

Power Unit & AD Board.

4) Power Unit

9.3.8 Disassembly of Power

Unit & AD Board - Item 4.

- 9.3.1 Disassembly of

Platter Support, 

- 9.3.2 Disassembly of

Pole Block.

(Step 1 ~ 2)

- 9.3.7 Disassembly of

Elevated Type Top Cover.

(Step 1 ~ 2)

9.3.8 Disassembly of

Power Unit & AD Board.



Items Y N Identification Removal procedure Comments

5) Display Board

Elevated Electroluminescent Display (EVEL):

1) CPU Board

2) Base Board

3) AD Board

4) Power Unit

5) Display Board

SM-5000BS:

1) CPU Board

- 9.3.3 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display – Item 5.

- 9.4.6 Disassembly of CPU &

Base Board  Item 1.

- 9.4.6 Disassembly of CPU &

Base Board  Item 2.

- 9.4.8 Disassembly of Power

Supply Unit And AD Board  Item 3.

- 9.4.8 Disassembly of Power

Supply Unit And AD Board  Item 4.

- 9.4.3 Disassembly of

Key_Scan & TS Board, Inverter Board And Operator Display  Item 5.

9.5.3 Disassembly of CPU &

Base Board  Item 1.

- 9.3.3 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display.

(Step 1 ~ 2)

- 9.4.6 Disassembly of

CPU & Base Board.

(Step 1 ~ 2)

- 9.4.6 Disassembly of

CPU & Base Board.

(Step 1 ~ 2)

- 9.4.1 Disassembly of

Platter Support, 

- 9.4.2 Disassembly of

Pole Block.



(Step 1 ~ 2)

- 9.4.7 Disassembly of

Elevated Type Top Cover.

(Step 1 ~ 2)

9.4.8 Disassembly of

Power Unit & AD Board.

- 9.4.1 Disassembly of

Platter Support, 

- 9.4.2 Disassembly of

Pole Block.

(Step 1 ~ 2)

- 9.4.7 Disassembly of

Elevated Type Top Cover.

(Step 1 ~ 2)

- 9.4.8 Disassembly of

Power Unit & AD Board.

- 9.4.3 Disassembly of

Key_Scan & TS Board, Inverter Board And Operator Display.

(Step 1 ~ 5)

9.5.3 Disassembly of

CPU & Base Board.

(Step 1 ~ 2)

2) Base Board

- 9.5.3 Disassembly of CPU &

Base Board  Item 2.

9.5.3 Disassembly of

CPU & Base Board.

(Step 1 ~ 2)

Items Y N Identification Removal procedure Comments

3) AD Board

4) Power Unit

5) Display Board

o Liquid crystal displays

(together with their casing where appropriate) of a surface greater than 100 cm2 and all those back-lighted with gas discharge lamps.

Bench Type:

1) LCD (Operator Display)

2) LCD (Customer Display)

Pole Type:

1) LCD (Operator Display)

2) LCD (Customer Display)

Elevated Type:

1) LCD (Operator Display)

2) LCD (Customer Display)

- 9.5.5 Disassembly of Power

Supply Unit And AD Board  Item 3.

- 9.5.5 Disassembly of Power

Supply Unit And AD Board  Item 4.

- 9.5.2 Disassembly of Pole

Block  Item 5.

9.1.6 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display  Item 6.

- 9.1.3 Disassembly of Top

Cover and Customer (LCD) Display Item 7.

- 9.2.8 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display  Item 6.

9.2.3 Disassembly of

Customer (LCD) Display Item

9.3.3 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display  Item 6.

- 9.3.4 Disassembly of Customer (LCD) Display (Item

- 9.5.5 Disassembly of

Power Supply Unit And AD Board.

- 9.5.5 Disassembly of

Power Supply Unit And AD Board.

9.5.2 Disassembly of

Pole Block.

(Step 7 ~ 8)

- 9.1.6 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display.

- 9.1.3 Disassembly of

Top Cover and Customer (LCD) Display.

- 9.2.8 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display.

9.2.3 Disassembly of Customer (LCD) Display.

9.3.3 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display.

- 9.3.4 Disassembly of

Elevated Type Customer (LCD) Display.

Items Y N Identification Removal procedure Comments

EVEL Type:

1) LCD (Operator Display)

2) Luminescent LCD (Customer Display)

BS Type:

1) LCD (Operator Display)

9.4.3 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display  Item 6.

- 9.4.4 Disassembly of

Customer Display Item 8.

9.5.2 Disassembly of Pole

Block  Item 6.

9.4.3 Disassembly of

Key_Scan & TS Board, Inverter Board and Operator (8.4” TFT LCD) Display.

- 9.4.4 Disassembly of

Customer Display.

9.5.2 Disassembly of

Pole Block.

(Step 7 ~ 9)

1. GENERAL

1.1 Model Specification

Model

Variation

CPU

System Memory

SM-5500

Description:

Bench - SM-5500B - 446 (adjustable) x 385 x 148 Pole - SM-5500P Elevated (with 2 Elevated (without 2

Elevated Electroluminescent Display (Without 2

Elevated Electroluminescent Display (With 2

Elevated Plus (With 2 Elevated Plus (Without 2

Printer) Pole Electroluminescent Display - SM-5500PEL - 508 x 385 x 410 Self-Service (Without 2

Printer)

IMX31 533MHz

On Board 512MB DDR SDRAM 133MHz

SM-5500 Series & SM-5000BS Service Manual 3rd Edition

Type: Dimension (DxWxH in mm):

531 (adjustable) x 385 x 581

Printer) - SM-5500EV -

Printer) - SM-5500EV - 470 x 385 x 511

- SM-5500EVEL -

nd Printer)

SM-5500EVEL

nd Printer)

Printer) - SM-5500EVPLUS - 480 (adjustable) x 385 x 471

- SM-5500EVPLUS - 469 (adjustable) x 385 x 426

- SM-5000BS - 436 x 385 x 578

482 x 385 x 517

470 x 385 x 567

481 x 385 x 638

SD Card

Operating System

Capacity

Accuracy

Display

2GB & above

LINUX

6kg (less than 3kg, e = 1g / more than 3kg, e = 2g)

15kg (less than 6kg, e= 2g / more than 6kg, e = 5g)

30kg (less than 15kg, e = 5g / more than 15kg, e = 10g)

30lb (less than 15lb, e = 0.005lb / more than 30lb, e = 0.01lb)

Internal resolution 1/60000

Display resolution 1/3000 (Multi-Interval)

B / P / EV

EVEL EV Plus

Operator

8.4” TFT VGA with Touch Panel 264 x 64 dots STN LCD 3 color

8.4” TFT VGA with Touch Panel 256 x 120 dots EL Display Panel

8.4” TFT VGA with Touch Panel 12.1” TFT SVGA LCD

Customer

SM-5500 Series & SM-5000BS Service Manual 3rd Edition

Printing

: Base Printer

Print Media Paper Width Print Speed

Max Roll Diameter Thermal Head Life

: 2

Printer (Option on EV model only)

Print Media Print Width Print Speed

Max Roll Diameter Paper Thickness

Thermal Head Life Cutter Life Pattern Roller

12.1” TFT SVGA LCD with Touch

Panel

* Subject to the sensitivity of print media

Engagement Life

Barcode

Symbol Scanner SE4500

Scanner (Optional)

I/O Interface

Optional

1 x Ethernet 10/100 Base T

2 x RS-232 ports

1 x RJ11 Cash Drawer

1 x USB V2.0

1 x SD socket

Wi-Fi AP2001g

Interface

*Specifications are subject to change without notice

External SVGA Display (not applicable on Electroluminescent Display models)

----

Label with liner and linerless, Receipt paper Maximum 80mm (Label & Receipt) 150mm/s* (Label with liner and linerless, Receipt paper)

φ125 mm

100km abrasion life / 100 million pulse (heater IC life)

Receipt paper 76mm 150mm/s*

φ100mm

60µm – 75µm 100km abrasion life / 100 million pulse (heater IC life) 1 million cuts More then 10,000 times

(Recommend receipt roll OD (80mm) & Core (20mm) about Length (80m) able to support)

1.2 Operating Specification

Power Source

Frequency

Operating

AC Supply 100V / 230V (Selectable by Power Unit Jumper Setting)

50 / 60Hz

-10 °C to +40 °C

Temperature

Operation Humidity

*Specifications are subject to change without notice

15% to 85%RH

SM-5500 Series & SM-5000BS Service Manual 3rd Edition