User
Guide
BROADB AND E230 HSPA US B MODE M
Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park
40000 Shah Alam, Selangor Darul Ehsan, Malaysia
Enquiries: 016 299 3333 / 1 800 68 3333 or digi.com.my
DiGi Telecommunications Sdn Bhd201283-M
Hardware Manual
Broadband E230 HSPA USB Modem
Q : When I click on the ‘Connect’ button in the Connection Manager, the
message ‘Modem not found’ appears. What should I do?
A : Your PC could not detect your modem or could not recognise the modem’s
driver. Please remove and re-plug the modem into the USB port.
Q : I have set the modem tools to WCDMA only signal, but why am I getting
only EDGE /GPRS coverage/speed?
A : Do take note that your area may not be covered by our 3G network at the
moment. Please check the coverage map @
http://www.digi.com.my/broadband
Q : After I plug in the modem, it fails to prompt me to perform the Connection
Manager installation. What should I do?
A : Go to My Computer > DiGi Internet drive and locate the ‘Setup.exe’ file.
Double-click it and it should launch the installation process.
Q : The modem’s Connection Manager has been installed, but not the drivers.
What should I do?
A : Remove the modem from the USB slot and re-plug it in the same slot,
or another USB slot.
Q : I am unable to find any new devices in the device manager after the
Connection Manager has been installed. What should I do?
A : Please perform the following:
1. Uninstall the ‘Mass Storage device’ from ‘Device Manager’.
2. Reinstall the modem’s software.
Q : Even after successful installation, the Connection Manager does not
auto-run. What should I do?
A : This occurs with the Windows 2000 operating system which does not
support ‘hot plug-in’. You can double-click the DiGi Internet icon on the
desktop to launch the Connection Manager.
Copyright © 2009 DiGi Telecommunications Sdn Bhd
All Rights Reserved
No part of this document may be reproduced or transmitted in any form or by any
means without prior written consent of DiGi Telecommunications Sdn Bhd and
Huawei Technologies Co., Ltd.
Trademarks and Permissions
and other Huawei trademarks are trademarks of Huawei Technologies Co.,
Ltd.
All other trademarks and trade names mentioned in this document are the property
of their respective holders.
Notice
The information in this document is subject to change without notice. Every effort
has been made in the preparation of this document to ensure accuracy of the
contents, but all statements, information, and recommendations in this document do
not constitute the warranty of any kind, expressed or implied.
Table of Contents
Getting to Know the E230............................................................................. 1
Requirements for the PC...............................................................................
3
Preparing the E230........................................................................................ 3
Installation Guide.......................................................................................... 5
Safety Information......................................................................................... 8
Q : I can’t get connected. What should I do?
A : Please check the following:
1. Please make sure the modem is connected properly (Signal bars appear
on the signal strength icon).
2. Access Point Name (APN) is set to
3gdgnet
[Tools > Options > Profile
Management]
3. Dial-up number should be
*99#
[Tools > Options > Profile Management]
Broadband Customer Service at 016 299 3333 or 1 800 68 3333 check if
your subscription is active.
Q : I am experiencing slow Internet browsing speed. It takes ages for each
page to load.
A : Slow connection speed can be attributed to a few factors:
1. Check the network signal strength. If the connection is poor (2 bars or less),
you may be in a low coverage location. Try moving around to see if you
are able to receive better coverage.
2. Check the network type (GPRS/EDGE / UMTS/ HSDPA /HSPA/WCDMA)?
Please check the network status at the bottom of the Connection
Manager.
3. Set the network settings in the modem tools to WCDMA only signal.
[Tools > Options > Network]
4. Are you using any P2P application? If yes, do turn it off as the P2P
application may consume all the available bandwidth.
Q : I am connected, but I can’t browse or connect to my Messenger.
A : 1. Go to your Internet Explorer > Tools > Internet Options > Connection > LAN
Settings and uncheck the Proxy Server settings.
2. If it is already unchecked, disconnect and reconnect the Internet
connection again.
DG 158337 Broadband_UserGuide_E230_R1_34-3
FA size: 12cm(H) x 24cm(W)
Thank you for purchasing the Broadband E230 HSPA USB Modem.
Note:
•
This manual briefly outlines the preparation, process for installing/uninstalling,
and safety precautions for using the Broadband E230 HSPA USB Modem
(hereinafter referred to as the E230).
• You are recommended to read the manual before using the E230.
• The signal strength and the transmission rate are affected by the actual
environment. The electromagnetic waves emitted from the PC may interfere
with wireless signals. When the signal is weak or the transmission rate is low,
you are recommended to use the long USB cable provided with the E230
and change the position of the E230 to receive stronger signals.
Getting to Know the E230
The following figures show the appearance of the E230. The actual product may
differ.
1
DiGi Internet
Troubleshooting Guide
DG 158337 Broadband_UserGuide_E230_R1_4-33
FA size: 12cm(H) x 24cm(W)
Q : How do I know that I am connected via the DiGi 3G connection?
A : Please refer to the signal bar icon at the bottom left of the Connection
Manager window. It indicates whether it is connected to a GPRS,
EDGE or UMTS/WCDMA/HSDPA network.
Q : Can I unplug the modem without first removing it from the operating
system menu?
A : The modem supports hot plug-in/unplug, however we would recommend
that you remove the device via the operating system first.
1. Indicator
Indicates the status of the E230
2. Micro SD card slot
Holds the Micro SD card.
3. Mini-USB interface
You can connect the mini-USB connector of the data cable to the mini-USB
interface.
4. USIM/SIM card slot
Holds the USIM/SIM card
Colour Status Definition
Green Blinking (twice every 3s) The E230 is powered on
Green Blinking (once every 3s) The E230 is registered to a GPRS
kr
owten )EGDE/SRPG/MSG(
Blue Blinking (once every 3s) The E230 is registered to the
krowten APUSH/APDSH/AMDCW
pu tes si noitcennoc EGDE/SRPG ehT nO neerG
pu tes si noitcennoc AMDCW ehT nO eulB
pu tes si noitcennoc APUSH/APDSH ehT nO
nayC
CP morf devomer si 032E ehT ffO -
2
Requirements for the PC
To use the E230, the PC must meet the following requirements:
• Standard USB interface
• Windows 2000 SP4, Windows XP SP2, Windows Vista, Mac OS
• The hardware of your PC must meet or exceed the recommended system
requirements for the installed version of OS
• Display resolution: 800 × 600 or above
Preparing the E230
Installing the USIM/SIM Card
1. Take out of the USIM/SIM card slot from the E230
2. Insert the USIM/SIM card into the card slot.
Make sure that the USIM/SIM card is properly
inserted
3. Insert the card slot into the E230
3
1. Launch the DiGi Internet Connection Manager.
2. Go to ‘Tools’ > ‘Options’ > ‘Profile Management’
3. In the ‘Profile Management’ window, perform the setup as below:
• APN: 3gdgnet
• Dial-up Number:
*99#
Q : How do I configure the settings to DiGi’s settings to enable me
to connect?
A : The built-in driver and client should already have DiGi’s settings. However,
in case you need to alter the settings, please follow the steps below:
Q : What does the blinking LED on the modem indicate?
A :
LED
Indicator
noitinif
e
D
suta
tS
Blinking (on for 100ms and
off for 100ms; then on for
100ms and off for 2700ms)
Blinking (on for 100ms and
off for 2900ms)
Blinking (on for 100ms and
off for 2900ms)
The modem is powered on
The modem is registered to a GPRS
(GSM/GPRS/EDGE) network
The modem is registered to a
UMTS (WCDMA/HSDPA) network
The modem is removed
The modem is connected to
a GPRS network
On
The modem is connected to
a WCDMA network
On
The modem is connected to
a HSDPA network
On
Off
Green
Green
Blue
Green
Blue
Sky Blue
No Colour
Inserting the Micro SD card
Insert the Micro SD card into the E230, as shown in the following figure.
Note
:
• Micro SD card is an optional accessory. If the Micro SD card is not provided
in the package, you can buy one yourself.
• Do not remove the Micro SD card when it is being used. Removing the card
during operation may damage the Micro SD card as well as the device,
and data stored on the card may be corrupted.
Using the Clip
A clip is provided in the package of the E230. When you connect the E230 to a
laptop, you can fix the E230 to the clip, and hang the clip on the laptop.
4
Not
e
:
Q : What are the laptop/PC requirements for this modem to function?
A : The USB modem will operate on both a laptop or desktop PC with the
minimum requirements below:
• Laptop/PC hardware must meet or exceed the recommended system
requirements for the installed version of the operating system
• Hard Disk: 50MB free disk space
• Operating System: Windows XP/ Windows 2000/Windows Vista /
Mac OS X version 10.4.3
• USB Modem Interface: USB 2.0
• Display Resolution: 800 x 600 pixels or above
(1024 x 768 pixels recommended)
Q : How do I install the modem?
A : Please follow the steps below:
1. Plug-in the modem into the USB slot available on your laptop/PC.
2. Your laptop/PC should detect the modem and install the driver of the
modem automatically.
3. Your laptop/PC will then prompt you to install the DiGi Internet
Connection Manager.
4. Follow the on-screen instructions to complete the installation.
Installation Guide
The procedure for installing the management program depends on the operating
system installed on your PC. The following section takes Windows XP as an
example.
Connecting the E230 with a PC
Note:
Power on your PC before connecting the E230 with the PC. Otherwise, the normal
installation of the E230 may be affected.
The following figure is a sketch of the data cable.
1
USB connector
2
Mini-USB connector
1. Connect the Mini-USB connector to the E230
2. Connect the USB connector to the USB interface of the PC
5
DiGi Internet
Modem FAQ
Installing the E230 Management Program
1. Connect the E230 and the PC with the USB cable
2. The OS automatically detects and recognises new hardware and starts the
installation wizard
Note:
If the auto-run program does not respond, find the AutoRun.exe file in the driver
path. Then double-click AutoRun.exe to run the program.
3. Follow the prompts of the installation wizard
4. After the program is installed, the shortcut icon of the management program
is displayed on the desktop
Launching the Management Program
After the E230 is installed, the management program is launched automatically. Then
every time the E230 is connected to the PC, the management program is launched
automatically.
You can also double-click the shortcut icon on the desktop to launch the
management program.
6
Uninstalling the Management Program
1. Choose
Start > Control Panel
2. Find the management program, and click
Add/Remove Program
to uninstall
the management program
Note:
It is recommended to restart the PC after the uninstallation to ensure that the
management program is completely uninstalled.
Removing the E230
1. Double-click in the system tray. The
Unplug or Eject Hardware interface
is displayed
2. Select the hardware related to the E230 and click
Stop
3. When the prompt "It is safe to remove the device" is displayed, remove the E230
Note:
Before removing the E230, exit the management program.
7
FAQ
What should I do if I cannot access the Internet?
1. Check the network signal strength
2. Check whether you have activated the wireless online service. You can ask
the local network operator how to activate it
3. If the wireless online service is activated, check network settings according
to the instructions in “Internet Services”
Acronyms and Abbreviations
Numeric 3G The Third Generation
A APN Access Point Name
D DNS Domain Name Server
G
GPRS General Packet Radio Service
P PIN Personal Identification Number
PUK PIN Unblocking Key
S SIM Subscriber Identity Module
U USIM UMTS Service Identity Module
W WINS Windows Internet Name Service
4
5
10
Note:
For details about setting the profile, contact your service provider.
Creating a Dial-up Profile
1. Click New to set the profile name, access number, user name, password, Access
Point Name (APN) and APN status
2. Click Advanced to set the IP information, authentication protocol, Domain Name
Server (DNS) and Windows Internet Name Service (WINS)
3. Click OK to save the advanced settings and return to the
Dial-Up
interface
4. Click OK and the Prompt dialog box is displayed
5. Click Yes to save the settings; or click
No to cancel the settings
Editing a Dial-up Profile
1. In the Profile Name drop-down combo box, select a setting
2. Click
Edit to modify the profile name, access number, user name, password,
APN name and APN status
3. Click
Advanced
to set the IP information, authentication protocol, DNS, and WINS
4. Click
OK to save the advanced settings and return to the Dial-Up
interface
5. Click
OK and the
Prompt dialog box is displayed
6. Click
Yes to save the settings; or click
No to cancel the edits
Deleting a Dial-up Profile
1. In the Profile Name drop-down combo box, select a setting
2. Click Delete
and the Prompt dialog box is displayed
3. Click Yes
to delete the setting; or click
No to cancel the deletion
9
Safety Information
Read the safety information carefully to ensure the correct and safe use of your
wireless device.
Interference
Do not use your wireless device if using the device is prohibited or when it causes
danger or interference with electric devices.
Medical Device
• Do not use your wireless device and follow the rules and regulations set forth
by hospitals and healthcare facilities.
• Some wireless devices may affect the performance of hearing aids. For
any such problems, consult your service provider.
• If you are using an electronic medical device, consult the doctor or device
manufacturer to confirm whether radio waves affect the operation of
this device.
Area with Inflammables and Explosives
To prevent explosions and fires in areas that are stored with inflammable and
explosive devices, do not use your wireless device and observe the rules. Areas
stored with inflammables and explosives include but are not limited to the following:
• Petrol station
• Fuel depot (such as the bunk below the deck of a ship)
• Container/Vehicle for storing or transporting fuels or chemical products
• Area where the air contains chemical substances and particles (such as granule,
dust, or metal powder)
8
• Area indicated with the "Explosives" sign
• Area indicated with the "Power off bi-direction wireless equipment" sign
• Area where you are generally required to stop the engine of a vehicle
Traffic Security
• Observe local laws and regulations while using the wireless device. To prevent
accidents, do not use your wireless device while driving.
• RF signals may affect electronic systems of motor vehicles. For more
information, consult the vehicle manufacturer.
• In a motor vehicle, do not place the wireless device over the airbag or in the
airbag deployment area. Otherwise, the wireless device may hurt you owing
to the strong force when the airbag inflates.
• Observe the rules and regulations of airline companies. When boarding, switch
off your wireless device. Otherwise, the radio signal of the wireless device
may interfere with the plane control signals.
Safety of Children
Do not allow children to use the wireless device without guidance. Small and sharp
components of the wireless device may cause danger to children or cause
suffocation if child swallows the components.
Environment Protection
Observe the local regulations regarding the disposal of your packaging materials,
used wireless device and accessories, and promote their recycling.
9
1. Click the Network Type tab
2.
In the
Network Type
drop-down combo box, select the corresponding network type
3. In the Band
down-drop list box, select the corresponding frequency band
4. Click Apply
5. Click OK to save and enable the settings
Selecting a Registration Mode
You can set the search and registration mode after selecting the network type.
1. Click the
Registration Mode
tab
2. Select
Auto search and register
or
Manual search and register
Auto Search and Register
When you select Auto search and register, the terminal product can automatically
search and register to a supplied network.
Manual Search and Register
1. Select Manual search and register
2. Click Refresh
3. Select an operator name in the list
4. Click Register
Connection Profile Settings
To display the
Dial-Up
interface, do as follows:
1. Choose Tools > Options
2. In the navigation tree, click Profile Management
3. Click the Dial-Up tab
8
WEEE Approval
The wireless device is in compliance with the essential requirements and other
relevant provisions of the Waste Electrical and Electronic Equipment Directive
2002/96/EC (WEEE Directive).
RoHS Approval
The wireless device is in compliance with the restriction of the use of certain
hazardous substances in electrical and electronic equipment Directive 2002/95/EC
(RoHS Directive).
Laws and Regulations Observance
Observe laws and regulations when using your wireless device. Respect the privacy
and legal rights of others.
Care and Maintenance
It is normal that your wireless device gets hot when you use or charge it. Before you
clean or maintain the wireless device, stop all applications and disconnect the
wireless device from your PC.
• Use your wireless device and accessories with care and in a clean environment.
Keep the wireless device from a fire or a lit cigarette.
• Protect your wireless device and accessories from water and vapour and keep
them dry.
• Do not drop, throw or bend your wireless device.
• Clean your wireless device with a piece of damp and soft antistatic cloth.
Do not use any chemical agents (such as alcohol and benzene),
chemical detergent, or powder to clean it.
10
1. Choose Tools > Choose Device
2. Select a device in the device list
3. Click OK to terminate the current terminal and switch to the selected one
Viewing Diagnostics Information
Choose Tools >
Diagnostics
to view the diagnostic information of the terminal
device.
Startup Settings
You can set the Terminal Management to launch automatically along with Windows
and minimise the interface after the startup.
1. Choose
Tools >
Options
2. Click
General
in the navigation tree
3. You can choose the following options:
• Select
Launch on Windows startup: The Terminal Management launches
automatically along with Windows
• Select Minimise window on startup
: The interface of the Terminal Management
is automatically minimised after the Terminal Management is launched
4. Click OK to save the settings
Network Settings
To display the Network interface, do as follows:
1. Choose
Tools
> Options
2. In the navigation tree, click
Network
Selecting a Network Type
You can select different network types to search and access the network.
7
Entering the PIN Code
When the PIN Verification is enabled, you need to enter the correct PIN code to use
the network-related functions.
1. Choose
Tools >
PIN Operations >
Enter PIN
2. Enter the correct PIN code
3. Click OK to complete the verification
Note:
If you enter the wrong PIN codes for a preset number of times, the SIM/USIM card
is locked and you cannot use it until you enter the PUK code. The Terminal
Management prompts you with the remaining number of attempts for entering the
PIN code or the PUK code.
Unlocking the PIN
When the SIM/USIM card is locked, the
Unlock PIN dialog box is displayed after
you start the Terminal Management.
1. Enter the correct PUK code
2. Enter the new PIN code
3. Click OK to complete the modification
Choosing a Device
The Terminal Management can support different terminal products.
When the Terminal Management is launched, it searches the matched terminal
automatically. If two or more terminals are found, the connected terminals are
displayed on the
Choose Device
interface. You can choose a terminal to run and
click
OK.
If two or more supported terminals are connected with the PC, you can change or
choose a device when running the Terminal Management.
6
• Do not leave your wireless device and accessories in a place with a considerably
low or high temperature.
• Use only accessories of the wireless device approved by the manufacturer.
Contact the authorised service centre for any abnormality of the wireless device
or accessories.
• Do not dismantle the wireless device or accessories. This will void the warranty.
Emergency Call
This wireless device functions through receiving and transmitting radio signals.
Therefore, the connection cannot be guaranteed in all conditions. In an emergency,
you should not rely solely on the wireless device for essential communications.
Specific Absorption Rate (SAR)
Your wireless device is a radio transmitter and receiver. It is designed not to exceed
the limits for exposure to radio waves recommended by international guidelines.
These guidelines were developed by the independent scientific organisation ICNIRP
and include safety margins designed to assure the protection of all persons,
regardless of age and health.
The guidelines use a unit of measurement known as the Specific Absorption Rate, or
SAR. The SAR limit for wireless devices is 2.0 W/kg and the highest SAR value for
this device when tested complied with this limit.
Body Worn Operation
Important safety information regarding radio frequency radiation (RF) exposure.
To ensure compliance with RF exposure guidelines the device must be used with a
minimum of 1.5 cm separation from the body.
11
DG 158337 Broadband_UserGuide_E230_R1_22-15
FA size: 12cm(H) x 24cm(W)
Settings and Information Query
PIN Operations
If a SIM/USIM card is used on the terminal, the Personal Identity Number (PIN) code
protects your card from unauthorised use. You can modify the PIN code and
enable/disable the PIN verification.
Note:
The PIN code and PIN Unblocking Key (PUK) code are provided along with the
SIM/USIM card. For details, contact your service provider.
Enabling/Disabling the PIN Verification
You can enable the PIN Verification. If it is enabled, you need to verify the PIN code
when launching the Terminal Management again.
• To enable: Choose Tools
> PIN Operations >
Enable PIN Verification
• To disable: Choose
Tools > PIN Operations > Disable PIN Verification
Modifying the PIN Code
1. Choose Tools > PIN Operations >Modify PIN
2. In the
Modify PIN
dialog box, enter the current PIN code and the new PIN code
3. Enter the new PIN code again
4. Click OK to complete the modification
Note:
The PIN code should be a numeric string of 4~8 digits.
3
5
Failure to observe these instructions could result in your RF exposure exceeding the
relevant guideline limits.
Regulatory Information
The following approvals and notices apply in specific regions as noted.
CE Approval (European Union)
The wireless device is approved to be used in the member states of the EU. The
wireless device is in compliance with the essential requirements and other relevant
provisions of the Radio and Telecommunications Terminal Equipment Directive
1999/5/EC (R&TTE Directive).
Federal Communications Commission Notice (United States): Before a wireless
device model is available for sale to the public, it must be tested and certified to the
FCC that it does not exceed the limit established by the government-adopted
requirement for safe exposure.
The SAR limit adopted by the USA and Canada is 1.6 watts/kilogram (W/kg)
averaged over one gram of tissue. The highest SAR value reported to the FCC for
this device type was compliant with this limit.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
* This device should be installed and operated with a minimum distance of 20 cm
between the radiator and your body when using it via USB cable.
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12
Software Manual
• Transfer: To view the duration of the current connection, uploaded/downloaded
speed and data of the current connection
• Statistics:
To view the last reset time, daily/monthly/yearly uploaded and
downloaded data
Note:
The statistical data of the traffic is only for your reference. The actual traffic
information is accounted on the basis of the traffic data collected by the operator.
Resetting the Statistics Information
To reset the statistics information, do as follows:
1. In the navigation tree, right-click a tab
2. Choose
Reset Statistics
3. In the Confirm
dialog box, click Yes
4
Internet Services
Accessing the Internet
After setting the network and connection profiles, you can access the network
through the Terminal Management.
To access the Internet, do as follows:
1. Click
2. Select the correct profile in the drop-down list
3. Click Connect to set up the connection
When the connection is established, the system automatically connects to
the website: www.myinternet.com.my
Note:
• When the connection is established, the main interface displays the details
of the current network
• When the connection is established, choose Disconnect to disconnect
from the network
Statistics Information
You can use the Statistics function to check the network traffic.
Viewing the Statistics Information
To view the statistics information, do as follows:
1. Click to display the Statistics interface
2. In the navigation tree, click the following tabs to display the corresponding
diagram
2
3
Contents
1 Description of the Terminal Management GUI........................................... 1
Launching the Terminal Management...................................................... 1
Interface Overview................................................................................... 1
2 Internet Services........................................................................................ 3
Accessing the Internet............................................................................. 3
Statistics Information............................................................................... 3
3 Settings and Information Query.................................................................. 5
PIN Operations.........................................................................................
5
Choosing a Device................................................................................... 6
Viewing Diagnostics Information.............................................................. 7
Startup Settings....................................................................................... 7
Network Settings..................................................................................... 7
Connection Profile Settings..................................................................... 8
4 FAQ.......................................................................................................... 10
5 Acronyms and Abbreviations................................................................... 10
Description of the Terminal
Management GUI
Launching the Terminal Management
To launch the program, double-click the shortcut icon of the Terminal Management
on the desktop.
Note:
• When you are required to enter the Personal Identification Number (PIN) code,
enter the correct PIN and click OK. If you fail to enter the correct PIN or PIN
Unblocking Key (PUK) code, the network-related functions would be unavailable.
• The SIM/USIM card is supplied by the service provider. For details, contact
your service provider.
Interface Overview
Shortcut Icons
The following table lists the shortcut icons provided by the Terminal Management.
Click… To…
Display the Connection interface
Query the statistics of the transferred data
Access the Internet and connect to the website:
www.myinternet.com.my
Access the Internet and connect to the website:
www.digi.com.my
1
1
Status Information
The following table lists the status information.
Status Information Description
Network signal Indicates the signal strength of the network
Network information Displays the profile of the current network
Network connection The information of the network connection:
detcennoc si krowten ehT •
detcennocsid si krowten ehT •
Transferred data • Data download is in progress
ssergorp ni si daolpu ataD •
2
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