Digi ConnectPort X4, ConnectPort X4H User Manual

Digi ConnectPort® X4/X4H

Telit HE910-D Modem Firmware Update
Guide

Revision history—90002414

Revision Date Description

A September 2020

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Contents

Digi ConnectPort® X4/X4H: Upgrade the Telit HE910-D modem
firmware

Step 1: Find the Telit modem revision to determine if an update is
needed

Method 1: Command line 6
Method 2: Web interface 6
Method 3: Digi Remote Manager 6

Step 2: Update the Digi ConnectPort X4/X4H firmware

Step 3: Update the Telit modem firmware

Method 1: Update the Telit modem firmware using Digi Remote Manager 9

Step 1: Install Python update application 9
Step 2:Configure Python auto-start 9
Step 3: Perform update 10
Step 4: Verify that the update was successful 10
Step 5: Finalize 11

Method 2: Update the Telit modem firmware using a wired Ethernet connection 12

Step 1: Install Python update application 12
Step 2:Manually run the update application 13
Step 3: Verify the update was successful 13
Step 4: Remove update application 13

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Digi ConnectPort® X4/X4H: Upgrade the Telit HE910­D modem firmware

This document describes how to update the cellular modem firmware of a Digi ConnectPort X4/X4H
device that contains a Telit HE910-D modem. The update fixes an issue where it is possible for the
Telit HE910-D modem to permanently stop connecting to the network.

To fix this issue, you should update the Telit modem from revision 12.00.028 or 12.91.028 to revision

12.01.020.

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Step 1: Find the Telit modem revision to determine if an update is needed

You need to perform this update only for Telit HE910-D modems at revision 12.00.028 or 12.91.028.
This section explains how to determine the revision of the Telit HE910-D modem on your device. You
can use one of the following methods to determine the revision.

Note If the revision is not 12.00.028 or 12.91.028, you do not need to perform this update.

Method 1: Command line 6
Method 2: Web interface 6
Method 3: Digi Remote Manager 6

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