Digi 6300-CX
LTE Cellular Extender
User Guide
Revision history 90002316
Revision Date Decription
A January
2019
Initial release of Digi-branded version of the Digi 6300-CX LTE Cellular
Extender User Guide.
Trademarks and copyright
Digi, Digi International, and the Digi logo are trademarks or registered trademarks in the United
States and other countries worldwide. All other trademarks mentioned in this document are the
property of their respective owners.
© 2019 Digi International Inc. All rights reserved.
Disclaimers
Information in this document is subject to change without notice and does not represent a
commitment on the part of Digi International. Digi provides this document “as is,” without warranty of
any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or
merchantability for a particular purpose. Digi may make improvements and/or changes in this manual
or in the product(s) and/or the program(s) described in this manual at any time.
Warranty
To view product warranty information, go to the following website:
www.digi.com/howtobuy/terms
Customer support
Gather support information: Before contacting Digi technical support for help, gather the following
information:
Product name and model
Product serial number (s)
Firmware version
Operating system/browser (if applicable)
Logs (from time of reported issue)
Trace (if possible)
Description of issue
Steps to reproduce
Contact Digi technical support: Digi offers multiple technical support plans and service packages.
Contact us at +1 952.912.3444 or visit us at www.digi.com/support.
Digi 6300-CX LTE Cellular Extender User Guide
2
Feedback
To provide feedback on this document, email your comments to
Include the document title and part number (Digi 6300-CX LTE Cellular Extender User Guide, 90002316
A) in the subject line of your email.
techcomm@digi.com
Digi 6300-CX LTE Cellular Extender User Guide
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Contents
Welcome
Package contents 7
Ports and connectors 8
Device status 9
Signal strength 10
Initial setup
Back of Digi 6300-CX 12
Site survey 12
Site survey troubleshooting 13
Physical installation 13
Connecting to the site network with local power 13
Connecting to the site network with remote power 13
Remote power trouble shooting 14
Configuring device 14
Network managed configuration 14
Local configuration 15
Local device management 15
Troubleshooting
Resetting your device 17
Establising backup connectivity via Ethernet Port 17
Out-of-band SMS commands 17
Getting started with aView
About aView 19
Viewing and editing group configurations 19
Upgrading firmware 19
Defining a custom APN 20
Using remote commands 20
Immediately update device 21
Establishing WAN connectivity via Ethernet port 21
Passthrough/bridge mode 21
Router mode 22
Learning more 23
Digi 6300-CX LTE Cellular Extender User Guide
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Managing device locally
Connecting to the device 25
Manually configure PC to connect to device 25
Logging into device 26
Advanced local configuration 26
Upgrading firmware 27
Defining a custom APN 27
FAQs
Regulatory guide
End user license agreement
Digi 6300-CX LTE Cellular Extender User Guide
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Welcome
Package contents 7
Ports and connectors 8
Device status 9
Signal strength 10
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Welcome Package contents
Package contents
Descripti
Item
on
Digi
6300-CX
unit
Universa
l power
supply
unit
Tempora
ry batter
pack
Ethernet
cable
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Welcome Ports and connectors
Descripti
Item
on
Antenna
s (2x)
Mountin
g
bracket
Mountin
g
accessori
es
Ports and connectors
Back of Digi 6300-CX
Passive
PoweroverEthernet
(PoE)
injector
cable
Welcome
card
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Welcome Device status
Device status
Once power has been established, your device will initialize and attempt to connect to the network.
Device initialization may take 30-60 seconds. By default your Digi 6300-CX will attempt to use DHCP to
establish an Internet connection through its cellular modem.
Indicator lights on the Wireless Strength Indicator show you the Cellular Network Signal Strength.
Network Indicator Light on the front left of the device indicates network status.
Solid Yellow
Initializing or starting up
Solid Green
Is connected to 2G or 3G and also has an Ethernet connection.
Flashing Yellow
In the process of connecting to the cellular network and to a device on its Ethernet
port.
Flashing Blue
Is connected to 4G LTE and in the process of connecting to a device on its Ethernet
port.
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Welcome Signal strength
Solid Yellow
Initializing or starting up
Flashing White
Has Ethernet connection and is in the process of connecting to cellular network with
its modem.
Solid Blue
Is connected to 4G LTE and also has an Ethernet connection.
Signal strength
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Initial setup
Back of Digi 6300-CX 12
Site survey 12
Site survey troubleshooting 13
Physical installation 13
Configuring device 14
Local device management 15
Digi 6300-CX LTE Cellular Extender User Guide
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Initial setup Back of Digi 6300-CX
Back of Digi 6300-CX
1. Insert the activated SIM card provided by your cellular network operator. You should hear a
click sound once the SIM is completely inserted.
2. For maximum performance, attach both of the included antennas. While gripping the metal
connector section with your thumb and forefinger, and tighten until secure. Do not tighten the
antenna by holding any part of the plastic antenna housing.
Note If you are using only one antenna, you must attach the one antenna to the main antenna
port labeled ANT2.
3. Connect the power supply unit, or if doing a site survey, attach the temporary battery pack,
and follow the instructions in the “Site Survey” section below.
Site survey
A cellular site survey is not necessary if your anticipated installation location is known to have strong
cellular signal strength. If you are unsure of available cellular signal strength or are choosing between
several installation locations, follow the below instructions to perform a site survey to determine your
best possible installation location.
1. Follow the steps in the “Initial Setup” section above. During a site survey it is useful to use the
included battery pack instead of the power supply unit to power the Digi 6300-CX. The battery
pack will power your device for approximately two hours while you perform your site survey.
The battery pack is not rechargeable and should be properly disposed of after use.
2. Move the Digi 6300-CX to different locations within your site to determine the best
compromise between signal strength and installation constraints. Since cellular signal strength
may fluctuate, it is important to wait at each location for 1 minute while observing the signal
strength indicator on the front of the device. Minimum cellular signal strength for proper
operation is 2 bars.
3. After the optimal location has been determined, remove the battery pack and connect either
the main power supply unit or PoE injector cable (see section labeled Using Remote Power for
more information).
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Initial setup Site survey troubleshooting
Site survey troubleshooting
If you are unable to verify a location with a strong cellular signal:
n Verify your SIM has been activated with your cellular operator.
n If cellular signal isn’t indicated on the Digi 6300-CX indoors, then take the device outdoors to
verify that your cellular network operator has coverage in your location.
n Try the device/antennas in different orientations and away from other nearby electronic
equipment at each test location.
n If the outdoor cellular signal strength is less than 2 bars, it may be necessary to connect using
a different cellular network operator. This requires an activated SIM from the alternate cellular
network operator.
n Refer to Device status to use Digi 6300-CX indicator lights to aid in diagnosis.
Physical installation
Connecting to the site network with local power
Using the included Ethernet cable, connect the WAN port on the Digi 6300-CX to your site Gateway. By
default a DHCP request will be sent to the WAN Ethernet network.
1. Plug the power supply unit into an AC power outlet and connect to the 12V DC lead (4 pin
connector) of the POE injector cable.
2. Using the included CAT5 cable of a customer provide CAT5 (up to 300 feet) connect to your site
router or gateway and the WAN port of the Digi 6300-CX.
Connecting to the site network with remote power
If your device needs to be positioned some distance from either the nearest AC power outlet or site
network equipment, using the included passive Power-over-Ethernet (PoE) injector will simplify the
installation cabling and allow for improved cellular signal strength. The POE injector cable allows the
DC power and Ethernet connection to be run to the Digi 6300-CX via the Ethernet connection only.
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Initial setup Configuring device
1. Plug the power supply unit into an AC power outlet and connect to the 12V DC lead (4 pin
connector) of the POE injector cable.
2. Connect the male RJ45 connector plug of the POE injector cable to the site network
equipment/router.
3. Connect a standard Ethernet cable from the RJ45 socket/jack on the POE injector cable,
(marked DC OUT), to the Ethernet port of the device.
Remote power trouble shooting
On the end of the POE injector cable (see diagram) there are two LEDs. The Red LED marked DC IN
will be illuminated if the Digi 6300-CX Power Supply Unit (PSU) in plugged in to a AC power outlet and
plugged into the POE Injector Cable.
If the red LED is not illuminated check the following:
n Ensure that the PSU is plugged into an AC power outlet and is receiving power.
n Ensure that the PSU’s power plug is correctly connected to the POE injector cable power input
socket. The proper orientation is for the lock tab and clip to align.
The Red LED marked DC IN and the Green LED marked DC OUT will both be illuminated on the POE
injector cable (see diagram) if you have properly connected the PSU and you have connect a length of
CAT5 cable properly to the POE injector cable and the Digi 6300-CX. If the red LED is illuminated and
the Green LED not illuminated check the following:
n Ensure that you have a good connection at both the ends of you CAT5 cable.
n Check your CAT5 cable.
Configuring device
Network managed configuration
Your Digi 6300-CX has the capability to automatically sync and receive all settings from a centralized
cloud management tool, aView.
The aView management portal provides the following capabilities:
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Initial setup Local device management
n Monitoring details including signal strength, network connectivity details (RSRP, CNTI, RSRQ,
Ec/Io, and so on), SIM card details (IMEI, IMSI, ESN, and so on), data transmitted/received, and
more.
n Email notifications based on connectivity, device firmware, and signal strength.
n Remote control.
n Out of band SMS recovery.
Devices using aView typically require no additional configuration or set-up.
Local configuration
If your Digi 6300-CX is not provisioned in aView, it will use a default local configuration profile which
will enable basic cellular connectivity (primary or backup) to your device.
To change any default settings for a Digi 6300-CX not provisioned in aView refer to Local device
management.
Local device management
Note Digi recommends you manage your device centrally using aView.
If you are not using the aView portal, you must manage and configure your device via the local
interface.
Connect to the device using its Gateway IP address 192.168.210.1 by default.
Username: root
Password: default
Once logged in via the local web interface, click on the Configuration link. You will initially be shown a
limited set of configuration options. Start by enabling local management of the device.
1. Uncheck box next to Enable central management.
2. (optional) If this is the first time the device has been configured, you will also need to update
the root user's password, under Users -> Root -> Password.
3. Click Save.
After saving the profile, the device will no longer attempt to sync with aView and a full range of
available configuration options will be visible. Clicking the down arrow next to the name of a
configuration option will display a pop-up providing help details about that option, including any
default values.
The local management portal offers the same configuration options as aView, although changes made
here will not sync with the cloud.
Note Passwords are case sensitive. (The default credentials are all lower case.)
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Troubleshooting
Resetting your device 17
Establising backup connectivity via Ethernet Port 17
Out-of-band SMS commands 17
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Troubleshooting Resetting your device
Resetting your device
To reset the device to factory default settings, press the RESET/ERASE switch on the rear of the
device. This will erase all device specific settings and firmware updates and restore the device to its
original firmware and settings.
Establising backup connectivity via Ethernet Port
If the device cannot connect using a cellular connection, use the following steps to use the Ethernet
WAN connection.
1. Restore the device to its factory default settings.
2. Connect the Ethernet port of the device to the site network equipment/router. This may be
done either directly with an Ethernet cable or via the POE injector cable. See Physical
installation. Check for solid LINK and flashing ACTIVITY LEDs on the device WAN Ethernet port.
3. Ensure the router connected to the Ethernet port of the Digi 6300-CX is configured with an IP
address of 192.168.210.254/24. The Digi 6300-CX will try to use this address as its gateway IP
address for backup connectivity.
4. Observe the Device status and Signal strength to aid in diagnosis.
Note Backup Connectivity via Ethernet Port and WAN connectivity via Ethernet Port features cannot
be used at the same time. If you use the steps listed here to set the Digi 6300-CX Ethernet port as a
backup connection for itself, the Digi 6300-CX will not be able to provide WAN connectivity to client
device(s).
Out-of-band SMS commands
Note This feature is only available via aView.
A set of emergency remote commands can be sent via SMS to the device to provide Out-Of Band
(OOB) recovery for the device. These SMS commands allow you to perform actions such as factory
resets, reboot the device, and restore to the backup firmware partition, all without requiring the
device to have an active IP (WAN) connection. Similar to the standard remote commands, these can be
used to provide control over the device without any on-site interaction. To utilize this feature, SMS
must be enabled for the SIM card used by the device. The complete list of SMS commands is defined in
the aView User Manual.
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Getting started with aView
About aView 19
Viewing and editing group configurations 19
Upgrading firmware 19
Defining a custom APN 20
Using remote commands 20
Immediately update device 21
Establishing WAN connectivity via Ethernet port 21
Passthrough/bridge mode 21
Router mode 22
Learning more 23
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Getting started with aView About aView
About aView
The following actions are typically performed by your network administrator.
Changes can be made either at the device or group level. Select override from any given menu item to
edit its inherited value, or navigate to the Digi 6300-CX group configuration page to update the config
profile shared between all devices belonging to this group.
It is recommended that aView centrally manages the Digi 6300-CX devices; only resort to local
management as necessary. For any questions regarding how to access aView, please contact Digi
support or your purchasing partner.
Viewing and editing group configurations
To bring up a device in the configuration portal:
1. Use the search bar to filter devices by MAC address.
Note The device MAC address is on its bottom label.
2. Select the MAC address of your unit and bring up its Details page.
3. Navigate to the Configuration tab of the left-side menu.
4. Follow the Edit Group Configuration link.
5. Adjust the necessary settings, clicking the Update button to apply any changes.
Devices will automatically apply configuration updates after the next daily sync (1am UTC by default).
Refer to Using remote commands for details on how to apply changes sooner.
Upgrading firmware
WARNING! When the Digi 6300-CX is updating firmware, its LEDs will flash red and yellow.
Do NOT remove power from the device during this process.
To view or select new firmware:
1. Navigate to the Configuration tab of the left-side menu.
2. Follow the Edit Group Configuration link.
3. Locate the Firmware pull-down menu.
4. Select on the intended version and wait for the settings to finish loading.
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Getting started with aView Defining a custom APN
5. Click on the Update button at the bottom of the page to confirm firmware selection.
Defining a custom APN
If your device is unable to sync with aView because the device cannot establish a cellular connection
without a custom APN refer to Local device management.
1. Login to aView and use the Search tool to find the Digi 6300-CX by searching for its MAC
address.
2. Select the MAC address of the Digi 6300-CX to bring up its details page.
3. Select the View Configuration link in the Configuration section of the page.
4. Once viewing the configuration profile, select the Edit pencil icon at the top right of the page.
5. Type in the custom APN into the APN entry located in the Modem section of the configuration.
6. Optional: If the custom APN requires a specific username and password, please input those
into the Username and Password entries located in the Modem section of the configuration.
7. Click the Update button.
Using remote commands
aView maintains a connection to all online client devices registered with the service.
Using this tunnel, network administrators can send a specific set of remote commands that will be
received immediately as opposed to waiting to check in and apply any changes propagated from the
cloud. The following remote commands are available:
n Check Status
n Check Signal Strength
n Perform Speed Test
n ARPing Attached Device
n Send Wake-on-LAN to Attached Device
n Check Configuration
n Reboot
Remote commands must be sent to each device in question. To do so, browse to the Device Details
screen and select the desired option from the Commands pull-down.
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Getting started with aView Immediately update device
Note Select the Check Configuration menu option to update a device immediately.
Immediately update device
1. Select Remote Commands.
2. Select Check Configuration option from the Commands drop-down.
Establishing WAN connectivity via Ethernet port
In order to provide a cellular connection to client devices, the Digi 6300-CX can be configured either in
the default Passthrough (that is, bridge) mode or DHCP Server/Router mode.
Passthrough/bridge mode
In this default mode, the device operates as a transparent bridge and all traffic on all ports is passed
directly to and from the client device connected to the device’s Ethernet port. In Passthrough mode, a
single IP address will be available through the device’s Ethernet port. Only one client device can be
connected to the Digi 6300-CX through its Ethernet port at a time.
1. Login to aView and use the Search tool to find the device by searching for its MAC address.
2. Select the MAC address of the device to bring up its details page.
3. Select the View Configuration link in the Configuration section of the page.
4. Once viewing the configuration profile, select the Edit pencil icon at the top right of the page.
5. Open Network > Interfaces > LAN
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Getting started with aView Router mode
6. Check Enabled.
7. For Interface type, select IP Passthrough.
8. If Device is set to a bridge:
a. Click the Device drop-down.
b. Select a specific LAN Ethernet port that the client device will be connected to in
order to receive the passthrough IP.
When passthrough mode is enabled for an interface, it will only provide one DHCP IP
address to the client device connected to that port. This means only one client
device can be connected to the LAN port of the DAL device at a time, because it will
only have one passthrough IP to provide at any given point.
9. Select the interface(s) that will provide the IP address to the client device connected to the
LANport:
a. Click to expand Source interfaces.
b. Click Add.
c. For Interface, select an appropriate interface.
Typically, this will be the Modem interface, but additional interfaces (such as the
WAN interface) could be included.
d. Repeat to add additional interfaces.
10. Save and apply the new configuration settings to the device.
Router mode
In this mode, the device operates as a standard DHCP router. The device will be configured to hand
out a range of LAN IP addresses to client devices connected on its Ethernet port. Standard router
options are available in the device’s configuration, including DHCP lease options, DNS options, firewall
options, and port forwarding rules.
The following list of steps details how to setup a simple DHCP server on the device in router mode.
1. Click to expand Network -> Interfaces -> LAN.
2. Select the Enabledcheckbox.
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Getting started with aView Learning more
3. For Interface type, select Ethernet.
4. Set the IP address for the device:
a. Click to expand IPv4.
b. For Type, select Static IP Address.
c. For Address, type the IP address you wish to assign to the device for its LAN DHCP
network (that is, the gateway IP for the DHCP network).
5. Enable the device's DHCP server:
a. Click to expand DHCP server.
b. Click Enable.
6. Save and apply the new configuration settings to the device.
Learning more
Details on using aView can be found in the aView User Guide.
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Managing device locally
The following aView actions are typically only performed by your network administrator.
Note Using aView to centrally manage your device is recommended. If you are not using aView, you
must manage and configure your device using the local interface.
Connecting to the device 25
Manually configure PC to connect to device 25
Logging into device 26
Advanced local configuration 26
Upgrading firmware 27
Defining a custom APN 27
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Managing device locally Connecting to the device
Connecting to the device
Communication with the device is typically via its Ethernet port. By default, you can connect to the
device via its Ethernet port, at the IP address 192.168.210.1. You can access the device via this
default IP address using a PC connected to its Ethernet port.
When connected to your site network, your Digi 6300-CX will attempt to use DHCP to establish a
connection and obtain an IP address. If a DHCP server is operating on the site network then the
device will receive an IP address configuration from the local network. You can also access the device
using the IP address provided in the DHCP connection.
Manually configure PC to connect to device
To manually connect to the device, you must manually set an IP address on your PC to be able to
communicate with the Digi 6300-CX.
1. Select the Properties of the relevant network connection on the Windows PC.
2. Click the Internet Protocol Version 4 (TCP/IPv4) parameter and select Properties and
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Managing device locally Logging into device
configure with the following details.
Logging into device
1. Open the web browser on the PC and type in the address bar, the IP address of the Digi 6300CX (192.168.210.1) and press Enter.
2. When prompted Enter - User Name: root Password: default
3. The Digi 6300-CX default web user interface will be shown.
Advanced local configuration
Once logged in via the local web interface you must enable local management of the device to modify
settings for the Cellular and Ethernet interfaces.
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Managing device locally Upgrading firmware
1. Uncheck box next to “Enable central management”
2. Click save.
After saving the profile, the device will no longer attempt to sync with aView and a full range of
available configuration options will be visible.
Hovering your mouse over the name for a configuration option will display a pop-up providing help
details about that option, including any default values.
Upgrading firmware
1. Download the appropriate firmware file from Digi.
2. Connect to the device’s web UI by connecting your PC to the WAN Ethernet port of the device
and then going to http://192.168.210.1.
3. Select the System tab on the left side of the page.
4. Select the Browse button next to the Firmware image section.
5. Browse for and select the downloaded firmware file.
6. Click the Update Firmware button.
Do not turn off or unplug the device while it is upgrading its firmware. The upgrade process should
take less than one minute.
Defining a custom APN
1. Connect to the device’s web UI by connecting your PC to the WAN Ethernet port of the device
and then going to http://192.168.210.1.
If the device does not give your PC an IP address via DHCP, you may need to configure your PC
with the following static IP settings.
IP address for PC: 192.168.210.2
Subnet: 255.255.255.0
Gateway: 192.168.210.1
2. Select the Configuration tab on the left side of the page.
3. Type in the custom APN into the APN entry located in the modem section of the configuration.
4. Optional: If the custom APN requires a specific username and password, please input those
into the Username and Password entries.
5. Click the Save button.
After saving the profile, the device will no longer attempt to sync with aView and a full range of
available configuration options will be visible.
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FAQs Defining a custom APN
FAQs
How do I factory reset the Digi 6300-CX?
1. Ensure that the device has been powered on for at least 30 seconds.
2. Briefly press the Erase button located on the back of the device.
What IP address does the Digi 6300-CX use?
By default, the Digi 6300-CX will use 192.168.210.1. You can access the device through its WAN
Ethernet port using this IP address.
What size SIM card does the Digi 6300-CX use?
Standard mini-SIMs (2FF).
How do I insert a SIM into the Digi 6300-CX?
With the power disconnected, the SIM card should be inserted notch-end first with the gold contacts
face down. The SIM slot is located on the back of the Digi 6300-CX between the power connector and
the USB port. The SIM will click into place when fully inserted.
Does the Digi 6300-CX fail back to 3G?
Yes, if the Digi 6300-CX doesn’t recognize a 4G/LTE network available, the device will automatically
fallback to the highest available 3G network. Supported networks include DC-HSPA+, HSPA+, HSPA,
EDGE, GPRS, GSM and CDMA.
Does the Digi 6300-CX support IPv6?
Yes. In passthrough mode, when the Digi 6300-CX receives an IPv6 prefix from the cellular network, it
uses SLAAC to pass the prefix to the client device connected to its Ethernet port. The Digi 6300-CX will
also pass the IPv6 DNS server using the SLAAC RDNSS option and stateless DHCPv6.
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Regulatory guide
FCC
THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A
DIGITAL DEVICE, PURSUANT TO PART 15 OF THE FCC RULES. THESE LIMITS ARE DESIGNED TO
PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE WHEN THE EQUIPMENT IS
OPERATED IN A COMMERCIAL ENVIRONMENT. THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE
RADIO FREQUENCY ENERGY AND, IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE
INSTRUCTION MANUAL, MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS.
OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA IS LIKELY TO CAUSE HARMFUL
INTERFERENCE IN WHICH CASE THE USER WILL BE REQUIRED TO CORRECT THE INTERFERENCE AT
HIS OWN EXPENSE. INDUSTRY CANADA - CAN ICES-3(A)/NMB-3(A) THIS PRODUCT IS INTENDED FOR
OPERATION IN A COMMERCIAL OR INDUSTRIAL ENVIRONMENT AND SHOULD NOT BE USED IN A
RESIDENTIAL ENVIRONMENT. THIS PRODUCT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE
REQUIREMENTS OF: ICES-003 - INFORMATION TECHNOLOGY EQUIPMENT - LIMITS AND METHODS OF
MEASUREMENT ISSUE 5, AUGUST 2012.
European Union
THIS PRODUCT MAY CAUSE INTERFERENCE IF USED IN RESIDENTIAL AREAS. SUCH USE MUST BE
AVOIDED UNLESS THE USER TAKES SPECIAL MEASURES TO REDUCE ELECTROMAGNETIC EMISSIONS
TO PREVENT INTERFERENCE TO THE RECEPTION OF RADIO AND TELEVISION BROADCASTS.
Supported Countries
FOR A FULL LIST OF CERTIFIED COUNTRIES GO VISIT: www.digi.com/legal/terms
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End user license agreement
To view the end user license agreement, visit: www.digi.com/legal/terms
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