Diebold 41020285 Users Guide

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Electronic Vault Attendant (EVA)

and EVA Elite

TP-821321-001A PD 6521

Product Description

and Operating Guide

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Electronic Va

and EVA Elite Product Description

March 2009 TP-821321-001A PD 6521

ult Attendant (EVA)

and Operating Guide

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Document History

Document Number Date Remarks

TP-821321-001A

3/2009 Original edition

Copyright protection is claimed for each revision listed in the document history, as of the date indicated.

Any trademarks, service marks, product names or company nam es not owned by Diebold, Incorporated or its subsidiaries (collectively "Diebold") that appear in this document are used for informational purposes on ly and Diebold claims no rig hts thereto , nor does such use indicate any afﬁliation with or any endorsement of Diebold or Diebold products by the owners thereof.

This document contains proprietary information. If the document pages state the information is conﬁdential (or words of similar imp ort), then this document is intended solely for the use of the copyright owner's employees or other personnel expressly authorized in writing by the copyright owner. Other uses of this information without the express written consent of the copyright owner are prohibited. This document should be treated as conﬁdential material for security reasons. Any unauthorized disclosure or use of conﬁdential material may violate Section 1832 of Title 18 of the United States Code as well as other la ws, and may be punishable by ﬁne and imprisonment.

The information contained in this document is subject to change without notice. When using the document for system implementation, please call your authorized sales or service representative for any applicable changes.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY. In no event shall the copyright owner o r its suppliers be liable for any special, indirect, or consequential damages of any nature resulting from the use of information in this manual.

No part of this document may be reproduced, stored in a retrieval system, or transmitted , in any f orm or by any means: electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from the copyright owner.

Your use of this document and/or any of the information contained herein constitutes your agreement to all of the terms stated on this page.

Diebold continually strives to improve its products. If you would like to comment on the accuracy, clarity, organization or value of this document, please contact us at documentationservices@diebold.com or address correspondence to:

Diebold, Incorporated Att: Documentation Services 9-B-16 5995 Mayfair Road North Canton, OH 44720

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Contents

Section1 Introduction ............................................ 1-1

1.1 PartsandService ........................................ 1-1

1.2 Safety Precautions ....................................... 1-1

1.3 ReferenceDocumentation ................................... 1-1

1.4 CustomerResponsibilities ................................... 1-2

1.5 GeneralDescription ....................................... 1-2

1.5.1 GeneralDescriptionandPurpose ........................... 1-2

1.5.2 Components ...................................... 1-3

1.5.2.1 EVA ..................................... 1-3

1.5.2.2 EVAElite .................................. 1-4

1.5.3 Operation ........................................ 1-7

1.5.3.1 EVA (vault access control only) ...................... 1-7

1.5.3.2 EVA Elite (vault and SD box access control) ............... 1-8

Section 2 Conﬁgurations ........................................... 2-1

2.1 Options ............................................. 2-1

2.1.1 SecurityOptions .................................... 2-1

2.1.2 UPS ........................................... 2-1

2.2 System Conﬁguration ...................................... 2-1

Section3 GeneralGuidelines ......................................... 3-1

3.1 ApplyingandRemovingPower................................. 3-1

3.1.1 ApplyingPowertotheEVATouchScreenWorkstation ................ 3-1

3.1.2 RemovingPowerfromtheEVATouchScreenWorkstation.............. 3-2

3.2 CleaningGuidelines....................................... 3-2

Figures

Figure 1-1 EVA Vault Access Components ................................. 1-4

Figure1-2 EVAEliteComponents ..................................... 1-5

Figure1-3 BasicEVAEliteSystemComponents .............................. 1-6

Figure1-4 OptionalSecurityComponents ................................. 1-6

Figure1-5 DockingAssemblyandKeyAssembly ............................. 1-9

Figure1-6 KeyAssembly .......................................... 1-10

Figure1-7 SDBoxWithLockAssembly .................................. 1-10

Figure1-8 LockHousinginOpenPosition ................................. 1-11

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PREFACE TO FCC NOTICE

Diebold requires each of its products to undergo complete testing before shipment. Each product must pass stringent requirements of quality control. In addition, much effort and consideration has been devoted to assure the utmost in reliable equipment operation.

FCC NOTICE

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

CAUTION

Changes or mo

diﬁcations of this product not expressly approved by Diebold could void the

user's authority to operate the equipment.

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TP-821321-001A

Section 1 Introduction

1.1 Parts and Service

1.2 Safety Precautions

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Parts and service for the pro duct described herein are available from your Diebold representative. You may also call Diebold toll free at 1-800-DIEBOLD. Additional information about products, support, and replacement items is available on Diebold's Web site at www.diebold.com.

Diebold recommends strict observance of safety precautions. Observing safety precautions reduces the risk of equipment damage and personal injury.

WARNING

1.3 Referenc

e Documentation

Refer to t he following manuals for additional informatio n:

• 223-Series Daygate Installation Guide (TP-821074-001B)

• Electro (TP-821366-001A)

You must observe the following precautions when operating the product severe personal injury, or death.

• Never insert screwdrivers, pens, or other instruments into the con bodily injury, death from electrical shock, or equipment damage can result.

•Repairor by qualiﬁed personnel.

• Changes or modiﬁcations of this product not expressly approved b operate the equipment.

nic Vault Attendant (EVA) Hardware Installation Guide

described herein to avoid equipment damage,

trol panel or other electrical devices. Severe

service procedures must always be performed

y Diebold could void the user's authority to

• Electronic Vault Attendant (EVA) Elite Hardware Installation Guide(TP

-821320-001A)

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• EVA and EVA Elite Electronic Vault Attendant Setup and Administration Guide (TP-821366-001B)

• EVA Quick Enrollment Guide (TP-821374-001A)

1.4 Customer Responsibilities

Network

If the customer has remote access to EVA, the customer is responsible for the following items:

• Data communications lines

• Personal co mp uters (PCs) on t he network

• Network communications

• Network security

Operating Environment

The c ustom e r must provide a suitable operating environment for the equipm e nt. An environment suitable for a PC, with appropriate thermal control and ﬁltered air, is recommended. The customer is responsible for cleaning the EVA components.

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Maintenance

The customer is responsible for the following maintenance:

• Backing up databases

• Backing up the system

• Maintaining hardware and software documentation

• Maintaining software CDs supplied with the system

Peripherals

The following peripherals may be required to perform maintenance of the EVA software, and are the responsibility of the customer:

•USBCDdrive

• Compact ﬂash

•USBﬂash drive

1.5 General Description

1.5.1 General Description and Purpose

The E lectronic Vault Access (EVA) system manages and provides secure access to a vault without guidance or directi on by institution personnel. The system functions as a screening device that identiﬁes and automatically allows or denies access to a vault area that is secured using a daygate. Additionally, a computer record of each entry is recorded by the system.

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1.5.2 Components

1.5.2.1 EVA

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The EVA Elite system manages and provides secure access to safe deposit (SD) boxes without guidance or direction by institution personnel. The system functions as a screening device that identiﬁes and automatically allows or denies access to the vault and to a speciﬁc safe deposit box. Additionally, a computer record of each entry is recorded by the system.

This system is conﬁgured to provide access control to the vault area and modiﬁcation to the daygate is required (Figure 1-1). The following items may be installed as access control devices at the vault area:

• Touch screen workstation, with keyboard and mouse (standard)

• Door closure kit

• Lockset egress kit or Egress button kit (not bo th)

• Additional access control for vault access may include the following:

- Biometric hand recognition reader

-Trafﬁc light for one-at-a-time vault access

- Card swipe reader

- Signature capture device

- Biometric pad (ﬁngerprint reader)

- Video surveillance

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1.5.2.2 EVA Elite

NOTE

With bar daygate, an egress button may be installed at the vault interior.

Figure 1-1 E VA Vault Access Components

Basic Components

In addition to the basic components required for the basic EVA system, the following items are components of the EVA Elite system (Figure 1-2):

• Touch screen workstation, with keyboard and mouse (Figure 1-3)

• Docking assembly

• Key assembly

• Lock assembly

The institution may request one or all of the following security com ponents be installed for access control (Figure 1-4):

• Biometric hand recognition reader

• Signature capture device

• Bio metric pad (for example, ﬁngerprint or thumbprint reader)

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Figure 1-2 EVA Elite Com p onents

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1 Touch screen workstation 3 Docking assembly 3 Key asse mbly 4 Hand recognition reader

5

Lock assembly

----

Figure 1-3 Basic EVA Elite System Components

NOTE

Items shown are for reference only. Actual components may differ in appearance.

1

Signature pad

2Biometricpad

Figure 1-4 Optional Security Components

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1.5.3 Operation

Before a customer can perform the procedures in this section, the customer must be enrolled in the EVA database and the biometric hand recognition reader. These procedures are provided in EVA and EVA Elite Electronic Vault Attendant Setup and Administration Guide (TP-821366-001B).

The procedures described in this section provide a general overview of how the EVA and EVA Elite systems function. Operation at a speciﬁc site is dependent on the speciﬁc components of the system and the conﬁguration of the software.

1.5.3.1 EVA (vault access control only)

1. An individual requiring access to the vault enters required data using a touch screen workstation (item 1, Figure 1-3). This data may be conﬁgured to include some, or all, of the following:

• Personal i dentiﬁcation number (PIN)

• Swipe card reader on touch screen workstation

•Pre-deﬁned personal information

To provide additional security measures, the institution may require that the individual also use one or more of the following optional components:

• Biometric hand recognition reader

• Sig nature capture device

• Biometric pad (for examp le, ﬁngerprint or thumbprint reader)

• Card sw ipe reader at vault entrance

2. When the system validates the information provided in Step 1, the system unlocks the daygate latch bolt to allow access to the vault area.

3. The individual proceeds to the assigned SD box. Generally, the keyway formerly used by institution personnel (guard nose) is concealed by a protective cap to prevent access to the keyway. Only the customer key is available.

4. The individual inserts the customer key into the keyway of the customer keylock and rotates the key to open the SD lock, providing access to the SD box.

The system may be conﬁgured to prohibit m ore than one customer into the v ault at a time. In this instance, an optional trafﬁc light installed on the vault exterior will indicate when the vault is available (green lamp) and when it is occupied (red lamp).

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1.5.3.2 EVA Elite (vault and SD box access control)

1. An individual requiring access to an SD box enters required data using a touch screen workstation. This data may be conﬁguredtoincludesome, or all, of the following:

• Personal i dentiﬁcation number (PIN)

• Swipe card reader on touch screen workstation

•Pre-deﬁned personal information

To provide additional security measures, the institution may require that the individual also use one or more of the following optional components:

• Biometric hand recognition reader

• Sig nature capture device

• Biometric pad (for examp le, ﬁngerprint or thumbprint reader)

• Card sw ipe reader at vault entrance

2. When the system validates the information provided in Step 1, a light-emitting diode (LED) on the docking assembly illuminates to designate t he programmed key assembly. The docking station holds up to three key assemblies. See Figu re 1-5.

3. The individual removes the programmed key assembly from the docking assembly. The small LCD screen (Figure 1-6) on the key assembly displays the SD box number assigned to the data entered in Step 1.

4. With the key assembly in hand, the individual proceeds to the vault area. The following access control device may be mounted near the closed daygate to control access to the vault area:

• Hand recognition reader

• Card swipe reader

• Bio metric pad

Using the designated access control system, the individual performs the required procedure using a device mounted near the vault opening. See Figure 1-1.

5. The access control system unlocks the daygate latch bolt to allow access to the vault area.

6. The individual proceeds to the assigned SD box and inserts the programmed key assembly into the assigned lock assembly on the numbered SD box door. The key assembly may only be inserted one way, with the ﬂat bottom facing the SD box. See Figure 1-7.

7. When the programmed key assembly is inserted into the assigned lock assembly, the lock housing cover on the lock assembly swing s open t o provide access to the customer keylock of the SD box door. The key assembly remains in the lock assembly. See Figure 1-8.

1-8

If the programmed key assembly is inserted into the wrong lock assembly, the lock housing cover will not open. A ccess to the unassigned custom er keylock is denied.

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8. The individual inserts the customer key into the keyway of the customer keylock and rotates the key to open the SD lock, providing access to the SD box.

9. After the customer removes the SD box and accesses the SD box, the customer performs the following steps to complete the transaction.

a. Returns SD box to the opening.

b. Closes the SD box door.

c. Uses customer key to lock customer keylock. Removes customer key.

d. Closes lock assembly cover. Removes key assembly.

e. Exits vault area.

f. Returns key assembly to docking assembly.

The system may be conﬁgured to prohibit m ore than one customer into the v ault at a time. In this instance, an optional trafﬁc light installed on the vault exterior will indicate when the vault is available (green lamp) and when it is occupied (red lamp).

Figure 1-5 Docking Assembly and Key Assembly

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Figure 1-6 Key Assembly

1-10

Figure 1-7 SD Box With Lock Assembly

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Figure 1-8 Lock Housing in Open Position

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Section 2 Conﬁgurations

2.1 Options

2.1.1 Security Options

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Using safe deposit access system software and basic USB cable connections, the basic EVA Elite system may be conﬁgured to add components that may be used to verify the identity of SD box customers.

Examples of these components are as follows:

• Card swipe reader

• Signature pad

• Bio metric pad (ﬁngerprint recognition)

2.1.2 UPS

The uninterruptible power supply or UPS p revents data corruption by performing an orderly shutdown of the EVA application and operating system in the event of a power outage.

2.2 System Conﬁguration

Use system conﬁguration functions to change default settings an d to set up and customize the EVA Elite system. Administrative control and software conﬁguration may be performed using the following m etho ds:

• Keypad and mo use at the touch screen workstation

• Optional PC workstation on a network hub

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Section 3 General Guidelines

3.1 Applying and Removing Power

This section provides information on the following topics:

• Applying power to the EVA touch screen workstation (Section 3.1.1)

• Removing power from the EVA touch screen workstation (Section 3.1.2)

3.1.1 Applying Power to the EVA Touch Screen Workstation

Procedure

Perform the following procedure to apply power to the EVA touch screen workstation and start the EVA application.

1. Verify the 12 VDC power supply for the EVA touch screen workstation is installed, as described in the EVA Electronic Vault Attendant Hardware Installation Guide (TP-821365-001A).

2. Press the power button on the right side of the EVA touch screen workstation.

3. The EVA touch screen workstation boots up to the initial customer page of the EVA application.

NOTE

No logon is required to access the initial customer p age of the EVA application.

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3.1.2 Removing Power from the EVA Touch Screen Workstation

Procedure When Logged On as an Administrator

Perform the following procedure to remove power from the EVA touch screen workstation.

1. If necessary, access the Administrator desktop as described in the procedure in EVA and EVA Elite Electronic Vault Attendant Setup an d Administration Guide (TP-821366-001B).

2. If you are logged in to the EVA application, log ou t. If necessary, refer to

EVA and EVA Elite Electronic Vault Attendant Setup and Ad min istration Guide (TP-821366-001B) for the procedure to log out.

3. From the Windows taskbar, use the following path:

Start > Shut Down

4. On the Shut Down Windows window, select Shut Down and then select OK.

3.2 Cleaning Guidelines

5. Wait while the Windows operat ing system s hut s down .

6. Disconnect the 12 VDC power supply for the EVA touch screen workstation.

Procedure When Logged On as an Operator

Perform the following procedure to remove power from the EVA touch screen workstation.

1. Press and hold the power button on the right side of the EVA touch screen workstation for 7 seconds.

2. Wait while the Windows operat ing system s hut s down .

3. Disconnect the 12 VDC power supply for the EVA touch screen workstation.

Guidelines

Observe the following guidelines for cleaning the EVA touch screen workstation:

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WARNING

To avoid ri from the EVA touch screen workstat ion before cleaning.

sk of electric shock, remove power (Section 3.1.2)

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CAUTION

Avoid getting liquids inside your EVA touch screen workstation. If liquid does get inside, have a qualiﬁed service techn before you power it on again.

• Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do not use thinne

• To clean the EVA touch screen workstation housing, use a cloth lightly dampened with a mild detergent.

ician check the EVA touch screen workstation

r or benzene, abrasive cleaners or compressed air.

• Do not wipe t

he screen with a cloth or sponge that could scratch the surface.

• To clean the touchscreen, use window or glass cleaner. Put the cleaner on a rag and wipe the touchscreen. Never apply the cleaner directly on the touchscreen

.

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Diebold 41020285 Users Guide

Specifications and Main Features

Frequently Asked Questions

User Manual