Troubleshooting
Why isn’t the chart keeping time or running slow?
The chart may be hung up or restricted, possibly caused by a rip on the outer edge of the chart or the chart may be caught
between the arm and pen arm platform.
The incorrect chart is installed for the selected chart speed.
Why did the chart stop turning?
Chart hung up or restricted, (ripped chart)
The unit may be “locked up”.
This can be confirmed by pressing any of the buttons on the keypad. If the unit is “locked up”, there will be no response to
button presses and the chart recorder may appear to be working, but the readings won’t change. Also, the chart will not
rotate. Remove the power and battery, and then re-power
Why don’t the display and chart match?
Dip switches are set for a specific range, but using chart for another range, or vice versa.
Pen(s) not inserted on pen arm(s), all the way. To adjust the pen to match chart, see “Pen Adjust” in the Need to Know
section of this manual.
Why does the display read PROB?
Is the unit “locked up”? This can be confirmed by pressing any of the buttons on the keypad. If the unit is ‘locked up’, there will
be no response to button presses and the unit may appear to be working. The readings won’t change, and the chart will not
rotate. Remove power and battery, and then re-power.
Why does calibration seem to be off?
What is the tolerance of the unit it’s being compared to?
It’s ok if the unit is within the sum of the two tolerances.
Has an outside calibration house attempted calibration? It may not have been adjusted properly.
Walk through calibration adjustment, found in the manual.
Why won’t the battery back-up work?
Is there a good battery in the chart recorder?
Keep in mind that battery backup lasts approximately three (3) days. Temperature, pen movement and chart rotation
speed will significantly affect battery life.
If there was a momentary power outage “brown out”, the unit may not have had enough time to recognize this and switch
to battery mode. (The chart recorder may lock up or shut off in this situation) This situation may also occur if the unit is
plugged into an outlet that shares the circuit with other machinery that has phase motors or compressors that cycle
periodically. As these other machines cycle, they momentarily have a high current draw, therefore drawing from the unit.
Why won’t the chart recorder respond to changes?
Is the unit ‘locked up’? this can be confirmed by pressing any of the buttons on the keypad, if the unit is ‘locked up’ there
will be no response to button presses and the unit may appear to be working, but the readings won’t change, also the
chart will not rotate. Remove power and battery, and then re-power.
Dip Switch 1 should be in the down position. If it is in the up position the pens will not move.
Why won’t the unit power up?
Remove the battery and power adapter for a minute or two. This will reset the unit. The unit should respond when the adapter is
plugged in.