Dialog 4223 User Manual

Dialog 4223 Professional

Up to and including version BC12.1

System Telephones for MD110 Communication System

User Guide

Cover Page Graphic

Place the graphic directly on the page, do not care about putting it in the text flow. Select Graphics > Properties and make the following settings:

• Width: 15,4 cm (Important!)

• Height: 11,2 cm (May be smaller)

• Top: 5,3 cm (Important!)

• Left: -0,3 cm (Important!)

This text should then be hidden.

D3 Mode

EN/LZT 103 61 R2B

Table of Contents

Welcome ..........................................................4

Description ....................................................... 6

Free Seating (optional) ....................................17

Incoming Calls ............................................... 18

Outgoing Calls ...............................................22

During Calls ....................................................38

Call Metering ..................................................44

Call Forwarding .............................................. 46

Absence Information (optional) ....................... 58

Messages ......................................................60

Group Features .............................................. 66

Other Useful Features ..................................... 69

Settings ..........................................................77

Accessories ...................................................90

Installation ......................................................96

Troubleshooting ............................................ 105

Glossary ....................................................... 106

Index ............................................................ 107

Tab le of Co nt en ts

3Dialog 4223 Professional

Welcome

Welcome to the user guide for the Dialog 4223 Professional system telephone in the Ericsson MD110 Communication System,

D3 mode. It is a state-of-the-art business communications system.

Its alliance of features and facilities effectively improves communications for virtually any kind of organization.

There is a line of telephones designed for easy use in every situation to take full advantage of these advanced features and facilities.

Function descriptions that do not include speaking in the handset, are described off hook, if nothing else is stated. Instead of pressing the Clear key, you can always replace the handset.

Some markets use differing codes for some functions. In this guide, all functions are described using the most common code.

The user guide describes the facilities of the Dialog 4223 Professional system telephone as it is programmed at delivery from the factory. There may be some differences in the way your phone is programmed. Please consult your system administrator if you need further information.

The latest version of this user guide can also be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

Note: Dialog 4223 Professional is a system telephone, i.e. it can only be used for an Ericsson private branch exchange that supports this type of phone.

Dialog 4223 Professional4

Welcome

Copyright

All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.

When this publication is made available on Ericsson media, Ericsson gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Ericsson will not be liable for any damages arising from use of an illegal modified or altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.

Declaration of conformity

Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with the essential requirements and other relevant provisions of the European R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc.

5Dialog 4223 Professional

Description

Dialog 4223 Professional phone

14 13

1Display

3x40 characters. See section “Display information” on page 13.

3 4 5

7 8

2 Menu Function keys

The functions depend on the traffic state. When you are requested to “(see display)”, press the required key to access the function. See also “Menu key”.

3 Programming

See section “Settings” on page 77.

Dialog 4223 Professional6

4Callback

For indicating/activating Callback. See section “When you receive a

busy tone” on page 26. The feature can be removed or moved to

another programmable Function key by your system administrator.

5 Diversion (Follow-me)

For indicating/activating and deactivating Diversion (Follow-me). See section “Call Forwarding” on page 46. The feature can be removed or moved to another programmable Function key by your system administrator.

6 Programmable Function keys

To program numbers or functions, see section “Programming of

Function keys” on page 77. All key panel keys are programmable

(except the Menu key).

7 Menu key

When the phone is in idle mode, press to switch between “idle display” and Menu Function key descriptions.

Note: Depending on the system version, the key position differs. To find the Menu key for your system, look for display reactions when you press any of the two keys. The key press that changes the text of the Menu Function keys, is the key to be used. The other key can be used as a programmable key.

Description

8Transfer

For transffering calls, see section “During Calls” on page 38.

9 Triple Access Line

For handling calls. Line 1 and 2 are available both for incoming and outgoing calls. Inquiry can only be used for outgoing calls.

10 Microphone

Used for handsfree conversation.

11 Clear

To disconnect calls or exit a function. Can always be pressed instead of replacing the handset.

12 Headset key

To handle headset calls and activate Headset Preset. See section “Headset (optional)” on page 91.

7Dialog 4223 Professional

Description

13 Loudspeaker on/off

a. To activate Group Listening. See section “During Calls” on

page 38.

b. To activate handsfree conversation. See section “During Calls”

on page 38.

c. To activate Loudspeaker Preset. See section “Headset Preset”

on page 92.

14 Mute

a. To switch the microphone on or off during a call. See section

“Mute” on page 39.

b. To switch off the ring signal in idle mode or when ringing. See

sections “Mute ring signal” on page 84 and “Silent Ringing” on page 84.

15 Volume control

To change the volume. See section “Settings” on page 77.

16 Loudspeaker

17 Handset

Supplied with hearing aid function as standard. An extra handset can be connected, see section “Accessories” on page 90.

Please note: The handset may attract and retain small metal objects in the earcap region.

18 Pull-out leaf for easy guide (optional)

See section “Pull-out leaf (optional)” on page 94.

19 Key panel

With 17 programmable keys. Up to four panels can be connected. See section “Key panel” on page 90. Use the Designation Card Manager to make and print your own key panel designation cards, see below.

Notes:

Depending on the system version, the Dialog 4223 Professional phone can be delivered with one key panel as standard.

The possible number of key panels is system version dependent.

Dialog 4223 Professional8

20 Designation card

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://

www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise certified sales partner.

D3 mode information

The Dialog 4223 Professional phone can be connected to the exchange in two different modes (user interfaces), either D3 mode, or D4 mode. There is one user guide for each mode.

To find out the mode for your telephone, check the right hand side of the second row of the display (see picture), when the telephone is in idle mode:

• Extension number is shown - your telephone is using D3 mode = This is the correct guide.

• No extension number is shown (i.e. blank) - your telephone is using D4 mode = This is not the correct guide, download the user guide from: http://www.ericsson.com/enterprise/library/manuals.shtml

Description

14:25 12Feb 2001 2222

Open AcCo AutCo Dir

Note: This user guide is not valid for the Dialog 4223 Professional in D4 mode.

9Dialog 4223 Professional

Description

Lamp indications

ÕÔ ÖÔ ÖÔ ÕÔ

Extinguished lamp The function is not active.

Steady light

Slowly flashing lamp The line (or function) is put on hold.

Rapidly flashing lamp An incoming call.

Light with short breaks Ongoing call.

The function is active or multiple represented line is busy.

Dialog 4223 Professional10

Dial tone

Special dial tone

Ringing tone or queue tone

Busy tone

Congestion tone

Number unobtainable tone

Description

Tones and signals

The following different tones and signals are sent from the exchange to your phone.

Tone characteristics

The tones shown in this section are the most used tones worldwide. Many markets use a differing tone for one or more situations.

Call waiting tone

Intrusion tone

Conference tone every 15 seconds (to all parties)

Verification tone

Warning tone, expensive route

11Dialog 4223 Professional

Description

Internal ring signal

External ring signal

Recall signal

(Callback reminder)

Ring signals

Three different ring signals inform you about the type of the incoming call. The signals shown in this section are the most used signals worldwide. Many markets use signals that are adapted for the local standards. If you get a signal that is not described or you cannot identify, ask your system administrator.

Dialog 4223 Professional12

Description

Display information

The display gives you feedback information such as time and date, traffic state and connected phone numbers. The following displays show examples of the different states your phone is in.

When an information ends with three dots (...), this means that the system is working or waiting for your action. When an information ends with an exclamation mark (!), this means that no further action is possible.

Note: The order in which the date is stated is system dependent.

Idle phone

When your phone is idle, the upper row shows general information. The middle row shows your extension number. The lower row presents lead texts for the menu Function keys.

14:25 12Feb 2001 2222

Open AcCo AutCo Dir

Outgoing call

When you make an outgoing call on your phone, the middle row shows both the traffic state and dialed number.

14:25 12Feb 2001 Ca lling... 3 33 3 CBack Time

If the called party´s phone is diverted, the middle row shows the Diversion information.

14:25 12Feb 2001 33 33 >D irect 5 55 5 CBack Time

The dialed number (3333) is directly diverted to number 5555.

> is the Diversion symbol.

13Dialog 4223 Professional

Description

Incoming call

When you receive an incoming call, the middle row flashes the calling party´s extension number.

14:25 12Feb 2001 3333

If a diverting extension is calling, the middle row shows the Diversion information. The calling party´s number is flashing.

> is the

Diversion symbol.

14:25 12Feb 2001 44 4 4 >D i rec t 222 2

Number 2222 has dialed number 4444 and the call is directly diverted to you.

Dialog 4223 Professional14

AcCo

AutCo

Call

CBack

Clr

Conf

Cost

CUp

CWait

Date

Del

DND

Down

Exit

Find

Intr

Lock

Mal

Open

Page

Pick

RDial

Space

Start/Stop

Time

Tones

Description

Menu Function keys

The menu Function keys are used to access different functions. Depending on which traffic state and category of extension, the available functions change.

The following abbreviations are used for the menu Function keys:

Account Code Authorization Code Call the number displayed Callback Reset time measurement Conference (only shown when there is a party put

on hold) Display cost information Group call pick-up Call Waiting Show date Delete Do Not Disturb Scroll down Exit the displayed menu Search Intrusion Lock the phone Malicious Call Tracing Show next logged number Unlock the phone Paging Call pick-up Last Number Redial Enter a space when writing names Start/Stop time measurement Display time measurement Dialing during a connected call (Push button tones,

DTMF) Scroll up

15Dialog 4223 Professional

Description

Choice of language (optional)

One of the following languages can be chosen to be used for the display information on your phone.

Digit 0–9 = the language code:

0 English 1 French 2 German 3 Spanish 4 Italian 5__________6 _________ 7 _________ 8 _________ 9 _________

Note: By default 5-9 are programmed for English. To be changed locally to other languages.

To choose a language:

*08* Dial.

( 0– 9) Enter the language code.

#í Press.

Dialog 4223 Professional16

Free Seating (optional)

The Free Seating function is used for persons who have an office extension number but no phone set of their own. For example, flexible office workers, persons mostly working outside the office, etc. As a Free Seating user and working from the office, you logon to any free phone set that temporarily will be assigned with your extension number and your system authorities.

To log on

*11* Dial.

z* Enter the Authorization Code and press.

Free Seating (optional)

z# Enter your phone number and press. í Press to finish the procedure.

The display shows your phone number.

To log off

#11# Dial.

í Press to finish the procedure.

17Dialog 4223 Professional

Incoming Calls

Answer calls

A ring signal and a flashing lamp indicate an incoming call.

On Line 1

Normally you will receive calls on Line 1.

u Lift the handset.

On any other Line key

u Lift the handset.

ÖÔ Press the flashing Line key.

Line

Handsfree

Line ÖÔ Press the flashing Line key.

You are connected to the caller via the loudspeaker and the microphone.

í Press to terminate a handsfree call.

Dialog 4223 Professional18

On another extension

You can answer a call to a phone in another room:

uz Call the ringing extension.

14:25 12Feb 2001 2222 CBack CWait Pick

Note: The display image might differ from the above.

8 Press.

Notes:

You can also press (Function key preprogrammed by you).

Incoming Calls

Pick (see display) or On hold/Pick-up

France, press

4; Sweden, press 6

19Dialog 4223 Professional

Incoming Calls

Answer a second call during an ongoing call

If your phone is preprogrammed with a Free on 2nd key, you can receive another call, if this function is activated.

Free on 2nd Ô Press to activate/deactivate.

Line 2

ÖÔ Press to answer.

Line 1

ÖÔ Press to switch back to the first call.

When Free on 2nd is active the lamp is on.

Note: Function key preprogrammed by your system administrator.

You have an ongoing call on Line 1, when Line 2 flashes to indicate a new incoming call:

The first call is put on hold.

The second call is put on hold. You are connected to the first caller.

í Press to terminate the connected call.

Note: If the calling party has activated Call Waiting, you can receive a second call even if Free on 2nd is not activated.

Call Waiting

If the calling party has activated Call Waiting, you can receive a second call even if Free on 2nd is not activated.

To answer the waiting call:

í Press to terminate the connected call.

Your phone will ring to announce the waiting call.

Line

ÖÔ Press the flashing Line key to receive the new call.

Dialog 4223 Professional20

Do Not Disturb, DND

When you activate DND, calls to your extension are not indicated. Outgoing calls can be made as usual.

DND Press to activate or deactivate DND (see display).

Note: You can also press DND (Function key preprogrammed by your system administrator) or use the procedure below.

Incoming Calls

*27# Dial to activate,

Special dial tone.

#27# dial to deactivate.

í Press to finish activation/deactivation.

Note: If your phone is programmed with “Multiple Directory Diversion and Do Not Disturb” (ask your system administrator), DND is ordered and cancelled simultaneously on all lines. This function is only available in newer versions of the telephone exchange.

21Dialog 4223 Professional

Outgoing Calls

Make calls

How to make internal and external calls:

u Lift the handset and proceed depending on call type:

Internal calls

z Dial the extension number.

External calls

0 Press the digit or digits to get an external line.

Dial tone.

Note: The particular digit or digits used in your office, e.g.

0 or 00.

z Dial the external number.

d or í Replace the handset or press to end the call.

Note: If you receive a queue tone when the digit or digits to get an external line are dialed (optional function Least Cost Routing is used in the system), keep waiting. Once a line becomes free you will receive a dial tone. If a warning tone is heard, the selected line is marked “Expensive”.

Dialog 4223 Professional22

Handsfree

With the handset on hook:

Outgoing Calls

z Dial the number.

You are connected via the loudspeaker and the microphone.

í Press to terminate a handsfree call.

Note: You can make your calls faster by using common Speed Dialing numbers and by using your own programmed Function keys. See section “Speed Dialing”

on page 30.

Number Presentation Restriction

If you do not want your name and number to be displayed to the person you are calling, use the following procedure.

Notes:

This function is only available in newer versions of the exchange, and it might be blocked for use on your extension (programmed by your system administrator).

The Number Presentation Restriction is only valid for the ongoing call, i.e. the procedure has to be repeated the next time you want to use it.

*42# Dial and wait for a new dial tone.

z Dial the number.

Instead of your name and number, the display on the called phone shows

Anonymous.

23Dialog 4223 Professional

Outgoing Calls

Individual External Line

To make a call on a specific external line:

*0* Dial.

z# Dial the Individual External Line number and press.

z Dial the digit or digits to get an external line and the external

number.

Last External Number Redial

When you initiate an external call the system automatically stores all the dialed digits, irrespective of whether the call was successful or not.

u Lift the handset.

*** Dial to repeat the stored number.

The last external number is automatically redialed.

Notes:

You can also press Redial (Function key preprogrammed by you).

Finland and Sweden, dial

RDial (see display) or Last Number

* * 0

Dialog 4223 Professional24

Save external number

When you make an external call, you can save the number in order to redial the same number easily. Any previously saved number is erased.

To save an external number:

Redial Ô Press before you finish the call.

Note: Function key preprogrammed by your system administrator.

Redial number

u Lift the handset.

Redial Ô Press to redial the number.

Note: Function key preprogrammed by your system administrator.

Outgoing Calls

25Dialog 4223 Professional

Outgoing Calls

When you receive a busy tone

If you call an extension and receive a busy tone, or get no answer, or all external lines are busy, you can use any of the following methods:

Callback

If a called extension is busy or there is no answer:

6 Press.

Notes:

You can also press: (Function key preprogrammed by you).

CBack (see display) or Callback

France, Finland and Sweden, press

d Replace the handset to finish procedure.

You are called back (recall ring signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual.

u Lift the handset when you are called back.

The system calls the extension.

Note: Callbacks can be activated on several extensions at the same time. Callbacks from additional lines will recall on Line 1.

Dialog 4223 Professional26

If all external lines are busy (after dialing the digit or digits to get a line):

6 Press.

Notes:

You can also press: (Function key preprogrammed by you).

CBack (see display) or Callback

Outgoing Calls

France, Finland and Sweden, press

z# Dial the external number and press.

d Replace the handset to finish procedure.

When an external line becomes free you will be called back (recall ring signal). You have to answer within eight seconds, otherwise the Callback service is cancelled. While waiting for the Callback, you can make and receive calls as usual.

u Lift the handset when you are called back.

The system calls the external number.

Note: Only one Callback can be activated on a busy external line. Callbacks from additional lines will recall on Line 1.

Cancel any single Callback

#37*z Dial and enter the extension number.

Note: To cancel a single Callback on a specific external line, dial the digit or digits to get a line instead of the extension number.

#í Press.

Cancel all Callbacks

#37# Dial.

í Press.

27Dialog 4223 Professional

Outgoing Calls

Activate Call Waiting

If you urgently wish to contact a busy extension or external line, you can notify by a Call Waiting signal.

5 Press.

Notes:

You can also press: (Function key preprogrammed by you).

CWait (see display) or Call Waiting

France and Finland, press

Keep handset off hook. When the called extension or the external line becomes free, it will be called automatically.

Note: The Call Waiting function might be blocked for use on your extension (programmed by your system administrator). If Call Waiting is not allowed you will continue to receive a busy tone.

Intrusion on a busy extension

You can intrude on an ongoing call on a busy extension.

6; Sweden, press 4

4 Press.

Notes:

You can also press: (Function key preprogrammed by you).

France and Sweden, press

Before the Intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Note: The warning tone might be disabled for your system. The Intrusion function might be blocked for use on your extension (programmed by your system administrator). If Intrusion is not allowed, you will continue to receive a busy tone.

Intr (see display) or Intrusion

Dialog 4223 Professional28

Intrusion on a busy external line

You can intrude on an ongoing call on a busy external line.

*44*z Dial and enter the Individual External Line number.

Outgoing Calls

#z Press and dial the digit or digits to get an external line.

Busy tone.

4 Press.

Notes:

You can also press: (Function key preprogrammed by you).

France and Sweden, press

Before the Intrusion is executed a warning tone is sent to the parties in the ongoing call. A three party call is established and a warning tone is heard.

Intr (see display) or Intrusion

Bypass

If this function is allowed from your extension, you can bypass an; activated Diversion, activated Follow-me or activated Absence Information on a specific extension.

*60*z Dial and enter the extension number.

# Press and wait for answer.

29Dialog 4223 Professional

Outgoing Calls

Speed Dialing

Common Speed Dialing numbers

By using common Speed Dialing numbers, you can make calls simply by pressing a few keys. The common Speed Dialing numbers consist of 1–5 digits and are stored in the exchange (by your system administrator).

uz Lift the handset and dial the common Speed Dialing number.

Individual Speed Dialing numbers

You can program up to ten frequently used phone numbers on the digit keys 0–9 and use them as individual Speed Dialing numbers (if this function is allowed).

Note: In Finland, up to nine numbers, keys 1–9.

To u s e :

**( 0– 9) Dial and press the relevant digit.

Note: Finland, dial

To program and alter individual Speed Dialing numbers:

* * ( 1 – 9 ); Sweden, dial ( 0 – 9 ) #.

*51*( 0– 9) Dial and press the selected digit.

Note: Finland, dial

* 5 1 * ( 1 – 9 ).

*z Press and dial the phone number.

#í Press.

Note: The programmed number may consist of a maximum of 20 digits plus dial tone from the public network.

*, which indicates the second

Dialog 4223 Professional30

To erase one programmed number:

#51*( 0– 9) Dial and press the selected digit.

Outgoing Calls

Note: Finland, dial

#í Press.

To erase all programmed numbers:

#51# Dial.

í Press.

Dial by a Function key

Both functions and phone numbers can be programmed on a Function key. To program a key, see section “Programming of

Function keys” on page 77.

Head office Ô Press the Function key.

This Function key is preprogrammed by you.

# 5 1 * ( 1 – 9 )

31Dialog 4223 Professional

Outgoing Calls

Dial-by-name (optional)

By use of the Integrated Telephone Directory you can search for a name, group, operator, etc. via your display and then call the wanted person or group by use of a menu Function key below the display.

Dir Press (see display).

The display shows:

14:25 12Feb 2001

Del Space Find Exit

Del Press to delete the last entered character (see display).

Space Press to enter a space (see display).

Find Press to search using the entered characters (see display).

Exit Press to return to the previous menu (see display).

Use the key pad to enter the characters of the name. The characters above the keys show the key to be pressed.

Example:

Select characters by pressing digits repeatedly. The cursor is

ABC DEF

moved automatically when you stop pressing.

Press a digit.

1 time result A 2 times result B 3 times result C

When the requested character is shown on the display, wait for the cursor to move to the next place.

The name must be entered as follows:

Family name - Space - Name.

It is not necessary to enter all the characters, just as many to get as close as possible to the requested name when you start to search.

Note: If you want to specify the person's first name, you must enter the full family name before you can enter a space.

Dialog 4223 Professional32

Example:

To search for Bob Smith:

7777 Press for S

6 Press for M

Outgoing Calls

444 Press for I

The display shows:

14:25 12Feb 2001 SMI Del Space Find Exit

Find Press to find (see display).

Up Press to scroll up trough the name list (see display).

Down Press to scroll down trough the name list (see display).

Call Press to dial the number displayed (see display).

Back Press to return to the previous menu (see display).

If SMI was sufficient to find Bob Smith, the display shows:

Smith Bob 5432

Up Space Call Back

If SMI gives a name close to Bob Smith, e.g. Ann Smith, scroll down until you find the requested name.

If there is additional information in the directory for the name being displayed, this is shown under the name, e.g. company, country, etc.

The display will inform if no name matches your search and show the name alphabetically preceding the entered one.

33Dialog 4223 Professional

Outgoing Calls

Authority

Data privacy

Data privacy allows you to make a call without any disturbances, i.e. Intrusion. This function is automatically cancelled when the call is finished.

To o r d e r :

u Lift the handset.

*41#z Dial and enter the number.

Dialog 4223 Professional34

Authorization Code, common (optional)

If you are assigned to use a common Authorization Code (1 to 7 digits) you can temporarily change any used phone within the exchange to the authority level connected to this code. You can use the code for one call only or you can open the phone to some calls and lock it when leaving the phone.

To use for a single call:

*72* Dial.

Outgoing Calls

z# Enter Authorization Code and press.

Verification tone.

Note: You can also press code and press

Enter (see display).

AutCo (see display), enter the

z Dial the digit or digits to get an external line and the external

number.

To open an extension for some calls:

#73* Dial.

z# Enter Authorization Code and press.

Verification tone.

Note: You can also press code and press

To lock an extension:

Enter (see display).

Open (see display), enter the

*73* Dial.

z# Enter Authorization Code and press.

Verification tone.

Note: You can also press code and press

Enter (see display).

Lock (see display), enter the

35Dialog 4223 Professional

Outgoing Calls

Authorization Code, individual (optional)

If you are assigned to an individual Authorization Code (1 to 7 digits, affiliated to your own extension) you can lock your own extension to a common authority level, e.g. when out of the office. You can also temporarily change any other used phone within the exchange to the same authority level as you have on your own phone. The individual code can be changed from your own extension.

To lock your phone:

*76* Dial.

z# Enter Authorization Code and press.

Verification tone.

Note: You can also press code and press

To make calls with your authority level when your phone is locked:

Enter (see display).

Lock (see display), enter the

*75* Dial.

z# Enter Authorization Code and press.

Verification tone.

Note: You can also press code and press

Enter (see display).

AutCo (see display), enter the

z Dial the digit or digits to get an external line and the external

number.

To open your phone:

#76* Dial.

z# Enter Authorization Code and press.

Verification tone.

Note: You can also press code and press

Enter (see display).

Open (see display), enter the

Dialog 4223 Professional36

To assign your own authority level to another phone:

*75* Dial.

Outgoing Calls

z* Enter Authorization Code and press.

Verification tone.

Note: You can also press code and press

Enter (see display).

AutCo (see display), enter the

z# Dial your own extension number and press.

Verification tone.

z Dial the digit or digits to get an external line and the external

number.

To change your individual Authorization Code:

*74* Dial.

z* Enter old Authorization Code and press.

z# Enter new Authorization Code and press.

Verification tone.

37Dialog 4223 Professional

During Calls

Group Listening (loudspeaking)

This function lets other people in your room listen to your phone conversation. You speak in the handset while the other party´s voice is heard on the loudspeaker.

During an ongoing conversation:

Â Press to switch between loudspeaker and handset.

When the key lamp is on, the other party´s voice is heard on the loudspeaker.

Note: You can adjust the volume, See section “Settings” on

page 77.

From loudspeaking to handsfree

d Replace the handset.

Handsfree conversation.

From handsfree to loudspeaking

uÂ Lift the handset and press.

í Press to end the call.

Dialog 4223 Professional38

Handsfree

During Calls

Âd Press and replace the handset.

Handsfree conversation.

í Press to end the call.

From handsfree to handset

u Lift the handset.

Conversation via the handset.

Mute

É Press to switch the microphone on or off.

When the lamp is on, the person on the line cannot hear what is being said in your room.

Inquiry

You have a voice connection on Line 1 and want to make an Inquiry to an internal or external party.

Inquiry

Ô Press.

The first party is put on hold (Line 1 flashes slowly).

Note: You can also press Line 2.

z Call the third party.

When the other party answers, you can switch between the calls (Refer Back), Transfer the call, create a Conference and end one of the calls.

í Press to end the Inquiry call.

The third party is disconnected.

Line 1

ÖÔ Press to return to the first call.

39Dialog 4223 Professional

During Calls

Refer Back

The Line key lamp flashes for the call put on hold.

Line 1

ÖÔ Press to put third party on hold.

First call is connected.

Inquiry

Transfer

ÖÔ Press to put first call on hold.

Third party is connected.

Note: You can also press Line 2 if you have initiated the Inquiry on Line 2.

í Press to terminate the connected call.

Transfer

You have an ongoing call and you want to transfer the call to another extension.

Ô Press.

Note: You can also press a free Line key.

z Call the third party.

Ô Press before or after answer.

The ongoing call is transferred.

Note: If you have put more than one call on hold, the last call that was put on hold will be transferred. If the dialed extension is busy or Transfer is not allowed, your phone will ring again.

Dialog 4223 Professional40

During Calls

Conference

With this procedure you can include up to seven parties in a conference. Only the conference leader (i.e. the person initiating the conference) can admit participants. During the conference a tone will be heard every 15 seconds.

Note: The conference tone might be disabled for your system.

You have an ongoing conversation (Line 1) and want to establish a phone conference. You will become the conference leader.

Inquiry

Ô Press.

Note: You can also press Line 2 or Inquiry.

z Call the third party.

Wait for answer.

3 Press to establish a conference.

Note: You can also press: Conference (Function key preprogrammed by you).

Repeat the procedure to add more conference members.

d Replace the handset to leave the conference.

Note: A tone burst is heard each time a participant enters or leaves the conference. When the conference leader leaves the conference, the conference will continue with the other included parties. The conversation is changed back to a normal two party connection when there is only two parties left.

Conf (see display) or

41Dialog 4223 Professional

During Calls

On hold

You can temporarily put the ongoing call on hold. Calls put on hold can be resumed on your own or on another phone.

Individual

Line ÕÔd Press the ongoing call Line key and replace the handset.

Line

ÖÔ Press the flashing Line key again to resume the call.

The key lamp flashes slowly.

Common

8 Press.

Notes:

You can also press: (Function key preprogrammed by you).

France, press

Pick (see display) or On hold/Pick-up

4; Sweden, press 6

d Replace the handset.

The key lamp flashes slowly. If your number is multiple represented on other phones, the key lamp that represents your number flashes slowly on these phones.

To resume the call on your own extension:

Line

ÖÔ Press the flashing Line key.

To resume the call on another extension:

z Call the extension where the call was put on hold.

8 Press.

Notes:

You can also press: (Function key preprogrammed by you).

If your number is multiple represented on the phone, you can also press the key that represents your number.

France, press

Pick (see display) or On hold/Pick-up

4; Sweden, press 6

Dialog 4223 Professional42

During Calls

Send Caller Identity Code at transfer

When transferring a call you can send the caller’s Identity Code or number to the receiver’s display.

You have a voice connection with an external party on Line 1.

Inquiry

*77* Dial.

Transfer

Ô Press to put the call on hold.

Note: You can also press Line 2.

z# Dial the caller’s Identity Code or number and press.

z Call the second party.

Ô Press before or after answer.

The ongoing call is transferred with the caller´s Identity Code or number.

Note: You can only use this function if the receiver’s phone is programmed to handle Identity Codes. This function is only available in newer versions of the telephone exchange.

Dialing during a connected call

When calling interactive teleservices, e.g. telephone banks, you need to use Dual Tone Multi Frequency (DTMF) signals. If your exchange is not already programmed to automatically convert your entered digits into DTMF signals, you need to activate the function during the call.

During an ongoing call:

9z Press and dial the requested digits.

Entered digits are transferred as DTMF signals.

Notes:

You can also press

Finland, press

Tones (see display).

1 and dial the required digits.

43Dialog 4223 Professional

Call Metering

Cost information

Cost information for your call can be shown in the local currency in the display.

14:25 12Feb 2001 Co st in £ 3.25 2 22 2 Tones Cost Time

Cost Press to display or hide the cost indication (see display).

Note: The cost indication is automatically displayed for all charged calls, when the function is activated.

Dialog 4223 Professional44

Call Metering

Call Duration

You can measure the elapsed time of your call. The feature can be activated when your phone is ready for dialing (internal dial tone is heard), during an outgoing call, or when you have a voice connection.

Note: System dependent, it can also be possible to activate Call Duration when your phone is idle.

Time Press to activate the Call Duration feature (see display).

The display shows:

14:25 00:00 2222 Start Clr Date Exit

Start Press to start time measurement (see display).

The elapsed time is shown.

Clr Press to clear time measurement (see display).

Date Press to show date (see display).

Exit Press to exit the Call Duration feature (see display).

Other key functions that are available during call duration mode:

Stop Press to stop time measurement (see display).

Time Press to show time measurement (see display).

45Dialog 4223 Professional

Call Forwarding

Diversion

If you do not want to be disturbed or will be out of the office, you can have all calls to your extension diverted to a preprogrammed answering position. During Diversion you will hear a special dial tone and the Diversion lamp indicates that your Triple Access Line is diverted. You can still make calls as usual.

Diversion can be direct, on no answer, on busy or to another information service facility.

Note: If your phone is programmed with “Multiple Directory Diversion and Do Not Disturb” (ask your system administrator), Diversion is ordered and cancelled simultaneously on all lines.

Order Direct Diversion from your own extension

The call is diverted to an individual position or up to three predetermined common answering positions (depending on the type of the incoming call). Programmed by your system administrator.

Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section “Internal Follow-me” on page 49.

Diversion Ô Press.

Note: Function key preprogrammed by your system administrator. If you order Diversion with the handset off hook or the loudspeaker on, press the Diversion key twice. You can also use the procedure below.

*21#í Dial and press.

Note: U.K., dial

* 2 #

Dialog 4223 Professional46

Cancel Direct Diversion from your own extension

Diversion ÕÔ Press.

#21# Dial.

Call Forwarding

Note: Diversion can also be ordered and cancelled from the answering position, use the same procedure as in section “Internal Follow-me” on page 49

Note: Function key preprogrammed by your system administrator. You can also use the procedure below.

Note: U.K., dial

í Press..

Diversion when there is no answer

*211# Dial to order.

Note: Finland and Norway, dial

The incoming call is diverted after 3 signals.

í Press.

#211# Dial to cancel.

Note: Finland and Norway, dial

í Press.

# 2 #

* 6 1 #

# 6 1 #

47Dialog 4223 Professional

Call Forwarding

Diversion when caller receives a busy tone

*212# Dial to order.

Note: Finland and Norway, dial

í Press.

#212# Dial to cancel.

Note: Finland and Norway, dial

í Press.

Diversion to paging

*218# Dial to order.

í Press.

Note: When Follow-me has been activated from your ordinary phone, you can re-divert calls to paging from the temporary answering position by adding extension number to the procedure, i.e. dial extension number is only available in newer versions of the exchange.

#218# Dial to cancel.

* 6 7 #

# 6 7 #

* and your

* 2 1 8 * your

# and press the Clear key. This function

í Press.

Dialog 4223 Professional48

Internal Follow-me

All calls to your extension are diverted to another extension of your choice (within the private network). The Follow-me lamp indicates that you have activated Follow-me. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset.

Note: If your phone is programmed with “Multiple Directory Diversion and Do Not Disturb” (ask your system administrator), Internal Follow-me is ordered and cancelled simultaneously on all lines.

Order from your own extension

u Lift the handset.

Diversion Ôz Press and enter the answering position number.

Note: Function key preprogrammed by your system administrator.

Diversion Ô Press to order.

Call Forwarding

d Replace the handset.

Note: You can also use the procedure below.

*21*z Dial and enter the answering position number.

Note: U.K., dial

* 2 * No.

#í Press.

49Dialog 4223 Professional

Call Forwarding

Cancel from your own extension

Diversion ÕÔ Press.

#21#í Dial and press.

Notes:

Function key preprogrammed by your system administrator.

You can also use the procedure below.

Note: U.K., dial

Redirect from answering position

If you move from one answering position to another answering position, you can redirect Follow-me from that new position.

Note: Internal Follow-me must be ordered from your own extension before you can redirect from answering position.

# 2 #

*21*z Dial and enter your own extension number.

Note: U.K., dial

* 2 * No.

*z Press and enter the Diversion number.

#í Press to redirect.

Calls are diverted to the answering position.

Cancel from answering position

#21*z Dial and enter your own extension number.

Note: U.K., dial

# 2 * No.

#í Press.

Dialog 4223 Professional50

Call Forwarding

External Follow-me

If external Follow-me is allowed you can have all calls to your extension diverted to an external number of your choice. The Follow-me lamp indicates that you have activated Follow-me. During Follow-me, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset.

Order

*22#z Dial and enter the digit or digits to get an external line and

enter the external number.

#í Press.

Cancel

Diversion ÕÔ Press.

Note: Function key preprogrammed by your system administrator. You can also use the procedure below.

#22# Dial.

í Press.

51Dialog 4223 Professional

Call Forwarding

Personal Number (optional)

With this function you can be reached on your normal office phone number even if you are in another room, out of the office or at home, etc.

Depending on the functionality of your office exchange, you can have either one individual single search profile or you can choose between five individual search profiles.

A search profile can be designed to fit the situation, i.e. in the office, traveling, at home, etc. Both internal or external phone numbers can be used in a profile.

At your request, the search profiles are programmed or modified by your system administrator. See section “To design and order your

search profiles” on page 54.

When the function is activated, incoming calls are transferred to different phones or to back-up services in the order you choose. If an answering position in the profile is busy, the call can be transferred to another predefined position in the profile, i.e. Voice Mail or a colleague. You can activate the function from your own office phone or when out of the office, by using the Direct Inward System Access function (DISA).

To activate or change to another profile from your office phone

*10* Dial.

( 1– 5) Press the search profile digit.

#í Press.

The display shows the chosen search profile digit.

Notes:

You can also activate and change to another profile by programming one Function key/search profile (the Function keys has to be pre-assigned by your system administrator). When the search profile is active the key lamp is on. See section “Settings” on page 77.

When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform about your absence. If Voice Mail is included in the activated profile, always update your greeting with Absence Information.

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To cancel from your office phone

#10# Dial.

í Press.

To activate or change to another profile from an external phone

The external phone must be of push button type provided with pound key ( tone pulses (DTMF).

Call Forwarding

Note: If you have activated a profile via a Function key, you can press this key instead of using the procedure above.

#) and star key (*) or a mobile phone adapted for dial

z Call the DISA function at your office.

Dial tone.

*75* Dial.

z* Enter the Authorization Code and press.

z# Dial your own extension number and press.

Dial tone.

*10* Dial.

z* Dial your own extension number and press.

( 1– 5) Press the search profile digit.

#d Press and replace the handset.

Note: When another party is included in the activated profile, a colleague or an operator, etc., always remember to inform about your absence. If Voice Mail is included in the activated profile, always update your greeting with Absence Information.

53Dialog 4223 Professional

Call Forwarding

To cancel from an external phone

The external phone must be of push button type provided with pound key ( tone pulses (DTMF).

#) and star key (*) or a mobile phone adapted for dial

z Call the DISA function at your office.

Dial tone.

*75* Dial.

z* Dial the Authorization Code and press.

z# Dial your own extension number and press.

Dial tone.

#10* Dial.

z# Dial your own extension number and press.

d Replace the handset.

To design and order your search profiles

The search profiles are installed or changed by your system administrator. In order to set up your profiles, copy the setting form, fill in your new or changed profiles and give it to your system administrator.

Note: If a profile handling application is connected to your system, you can edit profiles via your Intranet. See separate instructions for the application.

Dialog 4223 Professional54

Call Forwarding

Important notes when designing your search profiles:

• Avoid ring times longer than 45 seconds for your profiles.

Usually the caller hangs up after 3-6 ring signals. If you need a longer ring time, the maximum time is 60 sec.

• Consider the time you need to react and answer on each answering position in your profile.

You might need up to 15 seconds to react and answer a call on a desk or cordless phone and 20–25 seconds for a mobile phone.

• There must be an answering position at the end of every profile (Voice Mail or operator/secretary).

If not, calls might end up unanswered.

• Consider what should happen while you are busy on a phone.

The available options are:

– Activate Free on 2nd (if available)

– Diversion to Voice Mail

– Diversion to the operator

• If an answering machine, a fax or other answering device is used as an early answering position, it might interrupt the searching.

Disconnect the answering device, or design the ring times so they do not affect the searching.

• If your system admits just one single personal profile, design the profile only with your 2–3 most frequently used positions.

If you add more numbers, there is a risk that the caller hangs up before a latter position is called.

• If your system admits 1–5 personal profiles, design the different profiles to fit your most frequently used positions.

Make sure you use as few answering positions as possible for each profile. Profile examples:

–In office

–At home

–Traveling

– Absent/not reachable

55Dialog 4223 Professional

Call Forwarding

Example:

How to fill in your setting form for search profiles:

Profile 1 In office

Search order

1Desk 1234 10

2Cordless 5234 15

3 Voice Mail

* Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.

Profile 2 At home

Search order

1 External 222222 20

2 Mobile 0706666666 25

3 Voice Mail

Type of telephone or Answering position* Telephone number

Ring time (seconds)

Dialog 4223 Professional56

Setting form for search profiles

Name:

Department:

Tel e p h o n e N o :

Account:

Call Forwarding

Profile 1 ..........................

Search order

* Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, etc.

Type of telephone or Answering position* Telephone number

Profile 2 ..........................

Search order

Type of telephone or Answering position* Telephone number

Profile 3 ..........................

Search order

Type of telephone or Answering position* Telephone number

Profile 4 ..........................

Search order

Type of telephone or Answering position* Telephone number

Ring time (seconds)

Profile 5 ..........................

Search order

Type of telephone or Answering position* Telephone number

Ring time (seconds)

57Dialog 4223 Professional

Absence Information (optional)

*23* Dial.

Absence Information (optional)

Absence Information is used to inform callers why you are absent and when you return. If you are authorized, you can also enter Absence Information for another extension from your extension. During Absence Information, your phone can still be used for outgoing calls and you will hear a special dial tone when you lift the handset.

Order

Example: Back on September 15 (=0915).

( 0– 9) Enter the absence code.

Note: The absence codes consist of one digit which

depends on the system connected to the exchange. Contact your system administrator regarding the available absence codes.

*0915 Press and enter the date (MMDD) or time (HHMM) of your

return.

Notes:

If no ret urn time o r date is nee ded, t his st ep can be s ki pped.

The order in which the date is stated is system dependent.

#í Press.

The display shows the reason, and if entered, time or date of return.

Dialog 4223 Professional58

Cancel

#23# Dial.

Absence Information (optional)

í Press.

The programmed information is erased.

Order for another extension

*230* Dial.

z* Dial the extension number and press.

( 0– 9) Enter the absence code.

*0915 Press and enter the date or time of the other person's return.

#í Press.

The display on the other person's extension shows the reason, and if entered, time or date of return.

Cancel for another extension

#230* Dial.

z# Dial the extension number and press.

Note: If the special dial tone is received, the Authorization Code for the other extension is required. Add the code and press

# before pressing the Clear key.

í Press.

59Dialog 4223 Professional

Messages

Manual Message Waiting (MMW)

If the called extension does not answer you can initiate a message waiting indication on that extension (if this function is allowed). If there is a message waiting, the Message key lamp is on and you will hear a special dial tone after lifting the handset.

Answer

Message ÕÔ Press.

Note: Function key preprogrammed by your system administrator.

A call is initiated to the extension that requested Message Waiting.

Checking the party that requested MMW

Program Ô Press.

Message Ô Press.

Program

ÕÔ Press to finish procedure.

The program key lamp turns on and all other lamps turn off.

The number that requested Message Waiting is shown in the display.

Note: Function key preprogrammed by your system administrator.

Dialog 4223 Professional60

Cancel MMW at your own extension

#31# Dial.

í Press.

Order MMW to another extension

*31* Dial.

z Dial the extension number.

Messages

#í Press.

The Message Waiting key lights up on the called extension.

Cancel MMW to another extension

#31* Dial.

z Dial the extension number.

#í Press.

61Dialog 4223 Professional

Messages

Message Waiting (optional)

If assigned this function and your phone is diverted to an interception computer, a Function key (programmed by your system administrator) will flash when there are messages stored for you in the computer. The messages will be printed out on a printer connected to the computer.

To print out messages

Message ÕÔ Press.

Note: Function key preprogrammed by your system administrator.

The display shows the identity of the computer and the number of messages stored for you.

If you find that the notification of Message Waiting is intrusive or you want to shut off the notification:

#91#* Dial.

Acknowledgement tone.

Dialog 4223 Professional62

Messages

Voice Mail (optional)

This integrated Voice Mail function allows you to leave a voice message to the caller when you are unable to answer calls, e.g. when out of office, in a meeting, etc. The caller can then leave a message in your mailbox. When back in office you can enter your mailbox and listen to the messages received.

You can choose to divert all incoming calls to your mailbox, or calls when there is no answer, or calls when your phone is busy.

If you use the Personal Number function, it is recommended to program Voice Mail as the last answering position for all search profiles.

When you enter your mailbox, you will hear recorded instructions on how to handle listening, recording, storing and deleting messages, and how to change your security code.

To activate and deactivate your mailbox

For all incoming calls:

See “Diversion” on page 46 (function code 21). Use the number to the Voice Mail system as the “answering position number”.

When incoming calls get no answer:

See “Diversion” on page 46 when there is no answer (function code

211).

When incoming calls get a busy tone:

See “Diversion” on page 46 when caller receives a busy tone (function code 212).

63Dialog 4223 Professional

Messages

To enter your mailbox

From your office phone:

z Dial the number to the Voice Mail system.

Note: If a Function key is programmed for your mailbox and the key lamp is on or flashing (= a new message is received), you can also press this key.

If you are asked to enter your security code:

z Enter your security code.

Code at delivery = your extension number.

From another phone:

z Dial the number to the Voice Mail system.

If you are asked to enter your security code (the used phone has a mailbox of its own):

# Press.

z Dial your mailbox number.

(normally your office extension number)

z Enter your security code (if required).

To enter someone else´s mailbox

z Dial the number to the Voice Mail system.

If you are asked to enter your security code (the used phone has a mailbox of its own):

# Press.

z Dial the mailbox number.

(normally the office extension number of the other person)

z Enter the security code of the other person (if required).

Dialog 4223 Professional64

Messages

To handle the mailbox

Recorded information on the line tells you the number of new and stored messages. If you have too many messages stored, you will first be asked to delete saved messages.

Recorded instructions ask you to press different digits in order to listen to callers’ messages, record your own greetings, change your password or exit your mailbox, etc.

The following diagram gives an overview of the mailbox system and the digits to be used.

65Dialog 4223 Professional

Group Features

Group Call-pick-up

People working in a team can have their phones programmed by their system administrator to form Call Pick-up groups.

In a Call Pick-up group, any member can answer any individual call to group members.

8 Press to answer.

Notes:

You can also press

One Call Pick-up group can serve as an alternative to another group. Calls to the alternative group can only be answered when there are no calls to your own group.

CUp (see display).

Finland and Sweden, press

Common Bell Group

Calls are signalled on a common bell.

8 Press to answer.

Notes:

You can also press

Finland and Sweden, press

CUp (see display).

Dialog 4223 Professional66

Group Hunting

An internal Group Hunting number is a common directory number for a group of extensions. Calls to the group will be indicated at a free extension in the group.

When you leave the group temporarily, you make your phone unavailable for incoming calls.

To leave the group temporarily

*21*z Dial and enter your own extension number.

Group Features

Note: U.K., dial

* 2 * No.

#í Press.

To re-en t e r t h e g r oup

#21# Dial.

Note: U.K., dial

# 2 #

í Press.

If you are authorized you can divert all calls to your group, to another extension or group:

*24* Dial.

z* Dial the number of the group to be diverted and press.

z Dial the extension number of the new anwering position.

#í Press.

67Dialog 4223 Professional

Group Features

To cancel the Diversion:

#24* Dial.

z Dial the number of the group that has been diverted.

#í Press.

Group Do Not Disturb

If your extension is defined as a master extension (programmed by your system administrator), you can mark a group of extensions as Group Do Not Disturb. The group can be bypassed by you.

To o r d e r :

*25*z Dial and enter the group number.

Note: Germany and South Africa, dial

# Press.

Special dial tone.

í Press.

To cancel:

#25*z Dial and enter the group number.

Note: Germany and South Africa, dial

#í Press.

To bypass:

*60*z Dial and enter the extension number.

# Press.

The call is made to the specified extension in the group.

* 2 8 * No.

# 2 8 * No.

Dialog 4223 Professional68

Other Useful Features

Account Code (optional)

This function is used to charge a call to an account number or to prevent unauthorised calls from your phone. The Account Code can have 1 to 15 digits.

*61* Dial.

Other Useful Features

Note: Finland and Norway, dial

* 7 1 *

z# Dial the Account Code and press.

Dial tone.

Note: You can also press Account Code and press

AcCo (see display), enter the

Enter (see display).

z Dial the digit or digits to get an external line and the external

number.

Ongoing external call

When used to charge a call it is also possible to connect an ongoing external call to an Account Code. During the call:

Line

ÕÔ Press the ongoing call Line key to put the call on hold.

*61* Dial.

Note: Finland and Norway, dial

* 7 1 *

z# Dial the Account Code and press.

Dial tone.

Note: You can also press Account Code and press

Line

ÖÔ Press the flashing Line key for the call put on hold.

AcCo (see display), enter the

Enter (see display).

69Dialog 4223 Professional

Other Useful Features

Immediate Speech Connection

You automatically answer a call without lifting the handset or pressing any keys. The function can be permanently active or activated by use of a Function key (programmed by your system administrator).

Permanently active

Program the ringing option with “Immediate Speech Connection with one ring signal”, option 6, on the Line key. See section “Settings” on page 77.

Activated on a Function key

Automatic answer Ô Press to order or cancel.

Note: Function key preprogrammed by your system administrator.

The incoming call is signalled with one ring signal. When the key lamp is on you can use this function.

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General Deactivation

The following features can be simultaneously cancelled:

• Callback (all Callbacks are cancelled).

• Diversion/Internal and External Follow-me.

• Manual Message Waiting/Message Diversion.

• Do Not Disturb.

Order

#001# Dial.

í Press.

Night Service

When the exchange is in Night Service mode, all your incoming calls to the operator are transferred to a selected extension or group of extensions. The exchange is equipped with three different Night Service modes:

Other Useful Features

Common Night Service

All incoming calls to the operator are transferred to one specific extension. Answer the call in the normal way.

Individual Night Service

Selected external calls to the operator are transferred to one specific extension. Answer the call in the normal way.

Universal Night Service

All incoming calls to the operator are transferred to a universal signalling device, e.g. the common bell. Answer the call as descibed in section “Common Bell Group” on page 66.

71Dialog 4223 Professional

Other Useful Features

Hot Line

This function is programmed by your system administrator.

Delayed Hot Line

When the handset of the delayed Hot Line phone is lifted or when the Line key is pressed, a timer is started. If no digit is pressed before time out, a call is automatically generated to a specific extension or external line. If a digit is pressed before time out the phone works as an ordinary phone.

Note: This function is only available in newer versions of the telephone exchange.

Direct Hot Line

The same function as described above, but without a delay. Only Hot Line calls can be placed from this line. To be used e.g. as alarm phone, door phone etc.

Alarm Extension

An extension can be programmed by your system administrator as an Alarm Extension. A call to an Alarm Extension obtains automatic Intrusion if the extension is busy. Up to seven calling parties may be connected at the same time.

Emergency mode

In the event of an emergency, the operator can set the exchange into Emergency mode, during which only preprogrammed extensions are permitted to make calls. If your extension is not assigned with this category and you try to make a call, you will not receive a dial tone.

Dialog 4223 Professional72

Data communication

Your phone can be used together with a PC as an integrated voice and data terminal. Contact your your system administrator if you require this function.

Additional Directory Number

You can be assigned (programmed by your system administrator) one or more Additional Directory Numbers (lines) on free Function keys.

To answer, make calls and use functions on the additional directory lines, use the same procedure as for the Triple Access Lines if nothing else is stated. However, you have to press the additional Line key after lifting the handset.

Example:

To make a call on an additional directory line:

u Lift the handset.

Other Useful Features

Additional line Ô Press.

z Dial the extension number.

Note: Function key preprogrammed by your system administrator.

73Dialog 4223 Professional

Other Useful Features

Multiple Represented Directory Number

Your extension number can be programmed on a dedicated key on other system telephones, i.e. your number is “represented” on these phones. Other extension numbers can of course also be “represented” on your phone.

Note: This function has to be programmed by your system administrator.

How multiple represented calls are handled depends on the programming of the phone, please contact your system administrator regarding this. In general the following applies:

Incoming calls

Incoming calls can be answered (indicated with a flashing key lamp, calling party information and/or ring signal) on all phones where the number is represented.

Outgoing calls

The dedicated key can be used to call the programmed extension.

Malicious Call Tracing

If you are disturbed by bothersome or malicious external incoming calls, you can request number tracing from the network provider.

You can invoke tracing during or after an ongoing conversation. The external line can be held for a limited period of time.

Order

During an ongoing conversation:

Mal Press (see display).

Note: You can also press Mal. Call Tracing (Function key preprogrammed by your system administrator).

The system acknowledges with different tones whether the tracing request was accepted or rejected.

Dialog 4223 Professional74

Other Useful Features

DISA = Direct Inward System Access (optional)

If you are assigned to use this function and you are working externally, you can call your office and get access to an external line in order to make business calls. The business call will be charged your office extension number or an account number. You will just be charged for the call to the office.

The external phone must be of push button type provided with pound key ( tone pulses (DTMF).

After a completed DISA call you must hang up before a new DISA call can be made.

There are different procedures depending on the type of Authorization Code, or when an Account Code is used.

With common Authorization Code

#) and star key (*) or a mobile phone adapted for dial

z Call the DISA function at your office.

Dial tone.

*72* Dial.

z# Dial the Authorization Code and press.

Dial tone.

z Dial the external number.

With individual Authorization Code

z Call the DISA function at your office.

Dial tone.

*75* Dial.

z* Dial the Authorization Code and press.

z# Dial your own extension number and press.

Dial tone.

z Dial the external number.

75Dialog 4223 Professional

Other Useful Features

Number log ÕÔ Press.

Name and Number Log (optional)

With this function all unanswered calls to your phone will be logged. By use of the menu Function keys under the display you can browse the log, make calls to logged numbers and delete logged numbers.

A Function key must be programmed by your system administrator. The key lamp is switched on and will flash when new unanswered calls have been logged, since last time the key was activated.

Your phone must be idle and unlocked to be able to browse the log.

To browse the number log

Note: Function key preprogrammed by your system administrator.

The key lamp is switched off and the display shows the number of stored numbers, time, date, name and number of the last unanswered call:

New missed calls:2 14:25 12Feb 2001 Bob Smith 5432 Next Del Call Exit

Note: In previous system versions, the display text

New missed calls is replaced with Unanswered calls.

Next Press to show the next logged number (see display).

Del Press to delete the displayed number (see display).

Call Press to call the displayed number (see display).

Exit Press to exit (see display).

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Settings

Programming of Function keys

Frequently used functions and phone numbers can be programmed on the Function keys for easy access. When you want to use the function, just press the key. Certain functions must be preprogrammed by your system administrator. Both phone numbers and function codes can be programmed on a Function key.

Program or change a function

Program Ô Press.

Settings

Program

Ô Press selected Function key.

Note: If the key is already programmed, the number or function will be displayed.

z Enter phone number or a function code according to the list

in section “Functions and required data”.

Note: If a wrong number is entered, press the Clear key to

erase it, and then enter the number again.

ÕÔ Press the Function key again. ÕÔ Press to finish programming.

Remove the transparent cover and write the function name or phone number beside the key.

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Settings

Program Ô Press.

Note: To erase a programmed function, press the Clear

key, instead of the phone number or function code, in the sequence above.

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise certified sales partner.

To verify and erase programmed number or function

Ô Press selected Function key.

The stored number or function is displayed.

í ÕÔ Press if you want to erase the stored number.

The stored number is erased.

Program

ÕÔ Press.

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Functions and required data

Function Function code or Associated number

Most common

Finland France Sweden

Settings

Call pick up:

Group 8 4 6 Individual No. + 8 No. + 4 No. + 6

Call Waiting 5664 On hold, common 846 Conference 3 Dial by a Function key Extension No.

Intrusion on busy extension

Last External Number Redial

Personal Number (list no.)

488

*** **0 **0

1–5)

(

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Settings

Functions that need to be programmed by your system administrator:

• Additional lines • Callback*

• Dedicated intercom link • Diversion*

• Do Not Disturb* • External line

• Free on 2nd • Immediate Speech Connection*

• Individual External Line • Malicious Call Tracing

• Manual Message Waiting • Multiple representation

• Name and Number Log • Search profile lists and preassigning of Function keys for Personal Number

*Function can be programmed by you.

When the function is programmed by you, you will not get a toggle function. Instead you will have one key for activation and another key for deactivation. The key lamp will not indicate that the function is activated.

When the function is programmed by your system administrator you will get a toggle function and the key lamp will indicate that the function is activated.

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Settings

Programming of ring signals

You have 6 programmable ring signals on your phone. The different signals can be programmed on lines, additional lines and multiple represented lines.

Program

Program Ô Press.

Ô Press.

Line 1

Ô Press the corresponding Line key.

( 0– 6) Select the ring signal you want to use according to the list

Line 1

ÕÔ Press.

A digit (0–6) is shown in the display.

below.

0 = Silent. 1 = Periodic ring signal. 2 = Delayed periodic ring signal. 3 = One muted ring signal. 4 = One muted delayed ring signal. 5 = Immediate Speech Connection with one ring signal

6 = Immediate Speech Connection with one ring signal.

ÕÔ Press to finish programming.

To verify a ring signal

Ô Press the corresponding Line key.

Line 1

A digit (0–6) is shown in the display.

controlled by Function key.

Note: Options 5 and 6 are not available for multiple represented lines.

Program

ÕÔ Press to finish programming.

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Settings

Programming of ring signal tone character

There are 10 different programmable ring signal tone characters on your phone, each corresponding to a digit between 0 and 9.

Note: If you use melodies to signal incoming calls, this will replace the tone character. See section “Melody Ringing”

on page 85.

Program

Ô Press.

The current tone character is displayed.

( 0– 9) Press the corresponding digit.

The phone rings with the chosen character.

ÕÔ Press to finish programming.

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Settings

Handset and loudspeaker volume

Use the Volume keys to change the volume of the handset or loudspeaker during a call. Adjust the handset listening volume when the handset is off hook. Adjust the loudspeaker volume when dial tone is heard via the loudspeaker, or during a handsfree call.

ì Press to change the volume.

A volume symbol is shown for a few seconds (replacing your extension number). The handset and loudspeaker volume level is stored.

To adjust the volume during Group Listening:

Replace the handset.

ì Press to change the volume.

A volume symbol is shown for a few seconds (replacing your extension number). The handset and loudspeaker volume level is stored.

uÂ Lift the handset and press.

For people with impaired hearing, the handset hearing volume level can be extra amplified. To change the level:

í*5 Press simultaneously for at least 1 sec.

A tone signal is heard, and the display shows

Line 1

Ô Press to set or reset the volume level.

Key lamp on indicates amplified volume level. Key lamp off indicates default volume.

Setting Mode.

# Press to finish setting.

When extra amplification has been selected, the Line 1 key lamp turns off.

Note: A level change also effects a headset connected to the headset outlet.

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Settings

Ring signal volume

Use the Volume keys to adjust the ring signal volume when the phone is idle or ringing. Adjusted volume is stored.

ì Press to change the volume.

A volume symbol is shown for a few seconds (replacing your extension number).

Mute ring signal

You can supress the ring signal for an incoming call.

É Press to supress the ring signal.

The ring signal is switched off for the current call.

Silent Ringing

If you do not want to be disturbed by the ring signal but still want to be able to answer an incoming call, you can switch off the ring signal. Incoming calls are only indicated by a flashing line lamp and display information.

É Press to switch off the ring signal.

The Mute key lamp is switched on to indicate Silent Ringing. The ring signal will automatically be switched on the next time you lift the handset or press any key.

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Melody Ringing

If you want to replace the ring signal with personal melodies when your phone rings, you can program one melody to signal an internal call, a second melody for an external call and a third melody to signal a Callback call.

í*7 Press and hold simultaneously to enter melody mode.

Melody Mode

If there is a stored and activated melody for internal calls (Line 1), external calls (Line 2) or Callback calls (Inquiry), the corresponding key lamp is switched on.

In melody mode you can:

• Program new melodies

• Edit or delete stored melodies

• Activate or deactivate stored melodies

# Press to exit melody mode.

Settings

Note: If you do not press any key within 30 seconds, melody mode is automatically cancelled.

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Settings

Program Ô Press.

Line 1

Ô Press for internal calls,

Line 2

Ô press for external calls,

Program a new melody, edit or delete a current melody

Program Melody

Press the key for the requested type of call:

If there is a current melody, the melody is played and the last 19 notes or signs are displayed.

Inquiry

Ô press for Callback calls.

To edit the current melody:

ì Press to move the cursor to the right of the position to be

edited.

Keep pressed to go to the beginning or to the end.

í Press to erase the note to the left of the cursor.

Keep pressed to erase all the notes.

To enter a new melody or new notes, see section “To e nt e r n o t e s ” on page 88.

To store the current melody:

Line

ÖÔ Press the flashing Line key (Line 1 or Line 2 or Inquiry).

Program

ÕÔ Press.

The current melody is stored.

Note: The melody is not activated, see section “Activate or

deactivate a stored melody” on page 87.

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To delete the current melody:

í Press and hold until no notes are displayed.

ÖÔ Press the flashing Line key (Line 1 or Line 2 or Inquiry).

Line

Settings

Program

Line

ÕÔ Press.

Activate or deactivate a stored melody

A stored melody has to be activated in melody mode to be heard when you get an incoming call.

To activate (in melody mode):

Ô Press the key for the requested type of call (Line 1 or Line 2

or Inquiry).

The corresponding key lamp is switched on:

Line 1 key = Internal calls

Line 2 key = External calls

Inquiry key = Callback calls

Note: If you want to return to an ordinary ring signal but keep the melody stored, just press the key for the requested type of call again. When the key lamp is off the stored melody is deactivated.

# Press to exit melody mode.

87Dialog 4223 Professional

Settings

To ente r n o t e s

In melody mode, the key pad is used to enter notes, pauses, etc. A maximum of 40 notes can be programmed for incoming calls, and 20 notes for recalls.

This is how the keys are used:

Press to insert notes (1–9).

Note: A short press gives a short note, a long press gives

a long tone (displayed by a capital letter), +c and +d means the higher octave.

* Press to insert a short pause (p).

Hold to get a long pause (P). Repeat to get a longer pause (pp...p).

0 Press to get a higher octave for the inserted note.

A + is shown in front of the note to indicate the higher octave.

Example: 30 to get +e

# Press to increase or decrease the pitch for the inserted note.

Press once for sharp pitch, twice for flat pitch and three times to get the normal pitch.

ì Press to move the cursor to the left or to the right.

Keep pressed to go to the beginning or to the end.

Â Press to listen to the entered notes. í Press to erase the note to the left of the cursor.

Keep pressed to erase all the notes.

Melody example:

James Bond theme programmed for internal calls:

C d d D D pp C C C C #d #d #D #D pp D D D ##A G pppp G F G

Enter the notes.

Grey digit = Long press.

Note: The the note, but is displayed before the note.

# key (to get a sharp or flat tone) is pressed after

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Settings

When the first 19 positions are entered, the display shows (only last entered 19 positions can be shown):

Program Intern CddDDppCCCC#d#d#D#D<

When all the notes are entered, the display shows (only last entered 19 positions are shown):

Program Intern #D#DppDDDbAGppppGFG<

Note: The flat A ( show both the note b and the flat sign.

##A) is shown as bA, i.e. b is used to

Display contrast

You can adjust the contrast for the display.

í*5 Press and hold simultaneously until a ring signal is heard.

Program

The display shows

ÕÔ Press.

Setting Mode.

ì Press repeatedly to adjust the contrast.

# Press to save and exit.

Note: To exit the menu without saving the changes, press

# before you press any of the adjustment keys.

89Dialog 4223 Professional

Accessories

Key panel

Your phone can be equipped with additional key panels. Each key panel offers 17 additional keys for storing of your most frequently used telephone numbers and functions, and for supervising extensions.

Your telephone can be expanded with up to four key panels in newer versions of the exhange and up to two key panels in older versions of the exchange. If you do not know which version of the exchange you are using, ask your system administrator.

How to install the key panel, see section “Installation” on page 96.

Notes:

All key panels must be of type DBY 419 01.

Depending on the system version, the Dialog 4223 Professional phone can be delivered with one key panel as standard.

Use the DCM (Designation Card Manager) to make and print your own key panel designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise certified sales partner.

Dialog 4223 Professional90

Headset (optional)

How to install the headset, see section “Installation” on page 96. The following headset functions are available.

Answer calls

Press to answer.

The Headset key lamp is turned on.

Note: When the phone is set for Headset Preset, you can also press the flashing Line key to answer the call. See section “Headset Preset” on page 92.

í Press to terminate the headset call.

Make calls

Accessories

z Press and dial the number.

The Headset key lamp is turned on.

Note: When the phone is set for Headset Preset, you can also dial the number directly without pressing the Headset key, or press a Line key instead of the Headset key. See section “Headset Preset” on page 92.

í Press to terminate the call.

From headset to handset

u Lift the handset.

From handset to headset

Press.

The Headset key lamp is turned on.

Replace the handset.

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Accessories

Headset with Group Listening (loudspeaking)

Â Press to toggle between headset with or without Group

Listening.

When the Loudspeaker key lamp is on, the Group Listening is active.

From headset to handsfree

Â Press.

The Loudspeaker key lamp is turned on.

Press.

ÏÍ

From handsfree to headset

Press.

The Headset key lamp is turned on.

Headset Preset

By default the phone is set for calls to be connected to the loudspeaker when you answer or make calls by pressing a Line key, so called Loudspeaker Preset. Also when you dial the number without lifting the handset, the call is automatically connected to the loudspeaker.

When you use a headset for your telephone, you can change the setting to get calls connected to the headset instead, so called Headset Preset. In Headset Preset mode you can make headset calls by pressing digits directly (direct dialing). You can also answer headset calls by pressing a Line key.

Notes:

Independent the type of preset setting, when you lift the handset the call is always connected to the handset.

Also handsfree and loudspeaking work as usual, i.e. when the Loudspeaker key is pressed, the call is temporarily connected to the loudspeaker.

Activation and cancellation of Headset Preset can only be done when the telephone is in idle mode.

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To activate Headset Preset:

Press and hold for at least 4 seconds.

A short acknowledgement tone signal is heard, and

Preset is displayed for a few seconds.

To cancel Headset Preset:

Accessories

Headset

Â Press and hold for at least 4 seconds.

A short acknowledgement tone signal is heard, and

Preset is displayed for a few seconds.

To check the current preset setting:

Ô Press.

Line 1

Either the Loudspeaker or Headset key lamp is turned on, indicating the current preset setting.

í Press.

Headset volume

Use the Volume keys to change the volume of the headset.

ì Press to change the volume.

A volume symbol is shown for a few seconds (replacing your extension number). The set headset volume level is stored.

To adjust the volume for the loudspeaker of the phone during Group Listening:

Press.

ÏÍ

ì Press to change the volume.

A volume symbol is shown for a few seconds (replacing your extension number). The Loudspeaker volume level is stored.

Loudspeaker

Â Press.

For people with impaired hearing, the headset hearing volume level can be extra amplified, use the same procedure as described in section “Handset and loudspeaker volume” on page 83.

93Dialog 4223 Professional

Accessories

Extra handset (optional)

The extra handset is used in parallel with the ordinary handset allowing another person to listen to an ongoing call. The extra handset is connected to the headset outlet under the phone, see section “Installation” on page 96.

It is possible to switch between the speaking party and the listening party.

Press to switch between the speaking and listening party.

Note when speaking: Due to speech quality, only one

person at the time shall speak.

Pull-out leaf (optional)

The pull-out leaf is used for a personal telephone number list and is installed under the phone. How to install the pull-out leaf, see section “Installation” on page 96.

Use the DCM (Designation Card Manager) to make and print your own card for the pull-out leaf. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://

www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise certified sales partner.

Dialog 4223 Professional94

Accessories

Option unit (optional)

The option unit DBY 420 01/1 is an optional accessory to be installed under your telephone set. The unit is used to connect either an extra bell outside your room, or a busy signal lamp outside your door.

To check or set the option unit for extra bell or for busy signal

í*1 Press and hold simultaneously until a ring signal is heard.

The display shows indicates the setting of the option unit: Off=Extra bell, On=Busy signal lamp. Flashing=Combined extra bell & busy lamp.

Line 2

Ô Press to change to busy signal,

Line 2

ÕÔ press to change to extra bell & busy signal,

Line 2

ÖÔ press to change to extra bell.

OPTION PROGRAMMING and the Line 2 key lamp

# Press to save the setting and exit.

Note: If you do not press returns to idle about 30 seconds after the last key press.

#, the phone automatically

95Dialog 4223 Professional

Installation

Install cables

Handset cable to the left Handset cable to the right

You can put the cable to the handset in the notch underneath the telephone. The cable to the exchange has to be plugged in “LINE” and the handset cable has to be plugged in “HANDSET”.

Change cables

To remove a cable, use a screwdriver to unlock the stop.

Dialog 4223 Professional96

Install stands and adapt telephone

Position high Position low

Press to fasten stand Release to remove stand

Installation

Tiltable display

Adjustable angle

97Dialog 4223 Professional

Installation

Install card

Use the DCM (Designation Card Manager) to make and print your own designation cards. DCM is included on the Enterprise Telephone Toolbox CD or it can be downloaded from: http://

www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise certified sales partner.

Dialog 4223 Professional98

Install key panels

1 Attach the key panel unit.

Installation

2 Press hard where the arrows are pointing, until you hear

the “Click” sound.

99Dialog 4223 Professional

Installation

3 Use a screwdriver and press hard in the bottom of the

hole, until you hear a weak sound.

4 Install the stands as shown in picture “Stand

positioning”.

Notes:

All key panels must be of type DBY 419 01.

Depending on the system version, the Dialog 4223 Professional phone can be delivered with one key panel as standard.

Stand positioning (1-4 key panels)

Dialog 4223 Professional100

Dialog 4223 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Welcome

Copyright

Warranty

Declaration of conformity

Description

Dialog 4223 Professional phone

D3 mode information

Lamp indications

Tones and signals

Display information

Free Seating (optional)

Incoming Calls

Answer calls

Answer a second call during an ongoing call

Do Not Disturb, DND

Outgoing Calls

Make calls

Number Presentation Restriction

Individual External Line

Last External Number Redial

Save external number

When you receive a busy tone

Bypass

Speed Dialing

Authority

During Calls

Group Listening (loudspeaking)

Handsfree

Mute

Inquiry

Transfer

Conference

On hold

Send Caller Identity Code at transfer

Dialing during a connected call

Call Metering

Cost information

Call Duration

Call Forwarding

Diversion

Internal Follow-me

External Follow-me

Personal Number (optional)

Setting form for search profiles

Absence Information (optional)

Messages

Manual Message Waiting (MMW)

Message Waiting (optional)

Voice Mail (optional)

Group Features

Group Call-pick-up

Common Bell Group

Group Hunting

Group Do Not Disturb

Other Useful Features

Account Code (optional)

Immediate Speech Connection

General Deactivation

Night Service

Hot Line

Alarm Extension

Emergency mode

Data communication

Additional Directory Number

Multiple Represented Directory Number

Malicious Call Tracing

DISA = Direct Inward System Access (optional)

Name and Number Log (optional)

Settings

Programming of Function keys

Functions and required data

Programming of ring signals

Programming of ring signal tone character

Handset and loudspeaker volume

Ring signal volume

Mute ring signal