Dialog 4223 Professional
Up to and including version BC12.1
System Telephones for MD110 Communication System
User Guide
Cover Page Graphic
Place the graphic directly on the page, do not care about
putting it in the text flow. Select Graphics > Properties
and make the following settings:
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• Height: 11,2 cm (May be smaller)
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D3 Mode
?
EN/LZT 103 61 R2B
© Ericsson Enterprise AB 2004
Table of Contents
Welcome ..........................................................4
Description ....................................................... 6
Free Seating (optional) ....................................17
Incoming Calls ............................................... 18
Outgoing Calls ...............................................22
During Calls ....................................................38
Call Metering ..................................................44
Call Forwarding .............................................. 46
Absence Information (optional) ....................... 58
Messages ......................................................60
Group Features .............................................. 66
Other Useful Features ..................................... 69
Settings ..........................................................77
Accessories ...................................................90
Installation ......................................................96
Troubleshooting ............................................ 105
Glossary ....................................................... 106
Index ............................................................ 107
Tab le of Co nt en ts
3Dialog 4223 Professional
Welcome
Welcome
Welcome to the user guide for the Dialog 4223 Professional
system telephone in the Ericsson MD110 Communication System,
D3 mode. It is a state-of-the-art business communications system.
Its alliance of features and facilities effectively improves
communications for virtually any kind of organization.
There is a line of telephones designed for easy use in every
situation to take full advantage of these advanced features and
facilities.
Function descriptions that do not include speaking in the handset,
are described off hook, if nothing else is stated. Instead of pressing
the Clear key, you can always replace the handset.
Some markets use differing codes for some functions. In this guide,
all functions are described using the most common code.
The user guide describes the facilities of the Dialog 4223
Professional system telephone as it is programmed at delivery from
the factory. There may be some differences in the way your phone
is programmed. Please consult your system administrator if you
need further information.
The latest version of this user guide can also be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Note: Dialog 4223 Professional is a system telephone, i.e.
it can only be used for an Ericsson private branch exchange
that supports this type of phone.
Dialog 4223 Professional4
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is
in conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.
5Dialog 4223 Professional
Description
Description
Dialog 4223 Professional phone
17
1
2
16
12
15
18
11
20
14
13
1Display
3x40 characters. See section “Display information” on page 13.
10
3
4
5
6
7
8
9
19
7
6
6
19
2 Menu Function keys
The functions depend on the traffic state. When you are requested
to “(see display)”, press the required key to access the function.
See also “Menu key”.
3 Programming
See section “Settings” on page 77.
Dialog 4223 Professional6
4Callback
For indicating/activating Callback. See section “When you receive a
busy tone” on page 26. The feature can be removed or moved to
another programmable Function key by your system administrator.
5 Diversion (Follow-me)
For indicating/activating and deactivating Diversion (Follow-me).
See section “Call Forwarding” on page 46. The feature can be
removed or moved to another programmable Function key by your
system administrator.
6 Programmable Function keys
To program numbers or functions, see section “Programming of
Function keys” on page 77. All key panel keys are programmable
(except the Menu key).
7 Menu key
When the phone is in idle mode, press to switch between “idle
display” and Menu Function key descriptions.
Note: Depending on the system version, the key position
differs. To find the Menu key for your system, look for
display reactions when you press any of the two keys. The
key press that changes the text of the Menu Function keys,
is the key to be used. The other key can be used as a
programmable key.
Description
8Transfer
For transffering calls, see section “During Calls” on page 38.
9 Triple Access Line
For handling calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
10 Microphone
Used for handsfree conversation.
11 Clear
To disconnect calls or exit a function. Can always be pressed instead
of replacing the handset.
12 Headset key
To handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 91.
7Dialog 4223 Professional
Description
13 Loudspeaker on/off
a. To activate Group Listening. See section “During Calls” on
page 38.
b. To activate handsfree conversation. See section “During Calls”
on page 38.
c. To activate Loudspeaker Preset. See section “Headset Preset”
on page 92.
14 Mute
a. To switch the microphone on or off during a call. See section
“Mute” on page 39.
b. To switch off the ring signal in idle mode or when ringing. See
sections “Mute ring signal” on page 84 and “Silent Ringing” on
page 84.
15 Volume control
To change the volume. See section “Settings” on page 77.
16 Loudspeaker
17 Handset
Supplied with hearing aid function as standard. An extra handset
can be connected, see section “Accessories” on page 90.
Please note: The handset may attract and retain small
metal objects in the earcap region.
18 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 94.
19 Key panel
With 17 programmable keys. Up to four panels can be connected.
See section “Key panel” on page 90. Use the Designation Card
Manager to make and print your own key panel designation cards,
see below.
Notes:
Depending on the system version, the Dialog 4223
Professional phone can be delivered with one key panel as
standard.
The possible number of key panels is system version
dependent.
Dialog 4223 Professional8
20 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from: http://
www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
D3 mode information
The Dialog 4223 Professional phone can be connected to the
exchange in two different modes (user interfaces), either D3 mode,
or D4 mode. There is one user guide for each mode.
To find out the mode for your telephone, check the right hand side
of the second row of the display (see picture), when the telephone
is in idle mode:
• Extension number is shown - your telephone is using D3 mode
= This is the correct guide.
• No extension number is shown (i.e. blank) - your telephone is
using D4 mode = This is not the correct guide, download the
user guide from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Description
14:25 12Feb 2001
2222
Open AcCo AutCo Dir
Note: This user guide is not valid for the Dialog 4223
Professional in D4 mode.
9Dialog 4223 Professional
Description
Lamp indications
Ô
ÕÔ
ÖÔ
ÖÔ
ÕÔ
Extinguished lamp The function is not active.
Steady light
Slowly flashing lamp The line (or function) is put on hold.
Rapidly flashing lamp An incoming call.
Light with short breaks Ongoing call.
The function is active or multiple
represented line is busy.
Dialog 4223 Professional10
Dial tone
Special dial tone
Ringing tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Description
Tones and signals
The following different tones and signals are sent from the
exchange to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route
11Dialog 4223 Professional
Description
Internal ring signal
External ring signal
Recall signal
(Callback reminder)
Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
Dialog 4223 Professional12
Description
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following displays
show examples of the different states your phone is in.
When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information
ends with an exclamation mark (!), this means that no further action
is possible.
Note: The order in which the date is stated is system
dependent.
Idle phone
When your phone is idle, the upper row shows general information.
The middle row shows your extension number. The lower row
presents lead texts for the menu Function keys.
14:25 12Feb 2001
2222
Open AcCo AutCo Dir
Outgoing call
When you make an outgoing call on your phone, the middle row
shows both the traffic state and dialed number.
14:25 12Feb 2001
Ca lling... 3 33 3
CBack Time
If the called party´s phone is diverted, the middle row shows the
Diversion information.
14:25 12Feb 2001
33 33 >D irect 5 55 5
CBack Time
The dialed number (3333) is directly diverted to number 5555.
> is the Diversion symbol.
13Dialog 4223 Professional
Description
Incoming call
When you receive an incoming call, the middle row flashes the
calling party´s extension number.
14:25 12Feb 2001
3333
If a diverting extension is calling, the middle row shows the
Diversion information. The calling party´s number is flashing.
> is the
Diversion symbol.
14:25 12Feb 2001
44 4 4 >D i rec t 222 2
Number 2222 has dialed number 4444 and the call is directly
diverted to you.
Dialog 4223 Professional14
AcCo
AutCo
Call
CBack
Clr
Conf
Cost
CUp
CWait
Date
Del
DND
Down
Exit
Find
Intr
Lock
Mal
Next
Open
Page
Pick
RDial
Space
Start/Stop
Time
Tones
Up
Description
Menu Function keys
The menu Function keys are used to access different functions.
Depending on which traffic state and category of extension, the
available functions change.
The following abbreviations are used for the menu Function keys:
Account Code
Authorization Code
Call the number displayed
Callback
Reset time measurement
Conference (only shown when there is a party put
on hold)
Display cost information
Group call pick-up
Call Waiting
Show date
Delete
Do Not Disturb
Scroll down
Exit the displayed menu
Search
Intrusion
Lock the phone
Malicious Call Tracing
Show next logged number
Unlock the phone
Paging
Call pick-up
Last Number Redial
Enter a space when writing names
Start/Stop time measurement
Display time measurement
Dialing during a connected call (Push button tones,
DTMF)
Scroll up
15Dialog 4223 Professional
Description
Choice of language (optional)
One of the following languages can be chosen to be used for the
display information on your phone.
Digit 0–9 = the language code:
0 English 1 French 2 German 3 Spanish 4 Italian
5__________6 _________ 7 _________ 8 _________ 9 _________
Note: By default 5-9 are programmed for English. To be
changed locally to other languages.
To choose a language:
*08* Dial.
( 0– 9) Enter the language code.
#í Press.
Dialog 4223 Professional16
Free Seating (optional)
The Free Seating function is used for persons who have an office
extension number but no phone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free phone set that temporarily will be assigned with your
extension number and your system authorities.
To log on
*11* Dial.
z* Enter the Authorization Code and press.
Free Seating (optional)
z# Enter your phone number and press.
í Press to finish the procedure.
The display shows your phone number.
To log off
#11# Dial.
í Press to finish the procedure.
17Dialog 4223 Professional
Incoming Calls
Incoming Calls
Answer calls
A ring signal and a flashing lamp indicate an incoming call.
On Line 1
Normally you will receive calls on Line 1.
u Lift the handset.
On any other Line key
u Lift the handset.
ÖÔ Press the flashing Line key.
Line
Handsfree
Line ÖÔ Press the flashing Line key.
You are connected to the caller via the loudspeaker and the
microphone.
í Press to terminate a handsfree call.
Dialog 4223 Professional18
On another extension
You can answer a call to a phone in another room:
uz Call the ringing extension.
14:25 12Feb 2001
2222
CBack CWait Pick
Note: The display image might differ from the above.
8 Press.
Notes:
You can also press
(Function key preprogrammed by you).
Incoming Calls
Pick (see display) or On hold/Pick-up
France, press
4; Sweden, press 6
19Dialog 4223 Professional
Incoming Calls
Answer a second call during an ongoing call
If your phone is preprogrammed with a Free on 2nd key, you can
receive another call, if this function is activated.
Free on 2nd Ô Press to activate/deactivate.
Line 2
ÖÔ Press to answer.
Line 1
ÖÔ Press to switch back to the first call.
When Free on 2nd is active the lamp is on.
Note: Function key preprogrammed by your system
administrator.
You have an ongoing call on Line 1, when Line 2 flashes to indicate
a new incoming call:
The first call is put on hold.
The second call is put on hold. You are connected to the first caller.
í Press to terminate the connected call.
Note: If the calling party has activated Call Waiting, you can
receive a second call even if Free on 2nd is not activated.
Call Waiting
If the calling party has activated Call Waiting, you can receive a
second call even if Free on 2nd is not activated.
To answer the waiting call:
í Press to terminate the connected call.
Your phone will ring to announce the waiting call.
Line
ÖÔ Press the flashing Line key to receive the new call.
Dialog 4223 Professional20
Do Not Disturb, DND
When you activate DND, calls to your extension are not indicated.
Outgoing calls can be made as usual.
DND Press to activate or deactivate DND (see display).
Note: You can also press DND (Function key
preprogrammed by your system administrator) or use the
procedure below.
Incoming Calls
*27# Dial to activate,
Special dial tone.
or
#27# dial to deactivate.
í Press to finish activation/deactivation.
Note: If your phone is programmed with “Multiple Directory
Diversion and Do Not Disturb” (ask your system
administrator), DND is ordered and cancelled
simultaneously on all lines. This function is only available in
newer versions of the telephone exchange.
21Dialog 4223 Professional
Outgoing Calls
Outgoing Calls
Make calls
How to make internal and external calls:
u Lift the handset and proceed depending on call type:
Internal calls
z Dial the extension number.
External calls
0 Press the digit or digits to get an external line.
Dial tone.
Note: The particular digit or digits used in your office, e.g.
0 or 00.
z Dial the external number.
d or í Replace the handset or press to end the call.
Note: If you receive a queue tone when the digit or digits to
get an external line are dialed (optional function Least Cost
Routing is used in the system), keep waiting. Once a line
becomes free you will receive a dial tone. If a warning tone
is heard, the selected line is marked “Expensive”.
Dialog 4223 Professional22
Handsfree
With the handset on hook:
Outgoing Calls
z Dial the number.
You are connected via the loudspeaker and the microphone.
í Press to terminate a handsfree call.
Note: You can make your calls faster by using common
Speed Dialing numbers and by using your own
programmed Function keys. See section “Speed Dialing”
on page 30.
Number Presentation Restriction
If you do not want your name and number to be displayed to the
person you are calling, use the following procedure.
Notes:
This function is only available in newer versions of the
exchange, and it might be blocked for use on your
extension (programmed by your system administrator).
The Number Presentation Restriction is only valid for the
ongoing call, i.e. the procedure has to be repeated the next
time you want to use it.
*42# Dial and wait for a new dial tone.
z Dial the number.
Instead of your name and number, the display on the called phone
shows
Anonymous.
23Dialog 4223 Professional
Outgoing Calls
Individual External Line
To make a call on a specific external line:
*0* Dial.
z# Dial the Individual External Line number and press.
z Dial the digit or digits to get an external line and the external
number.
Last External Number Redial
When you initiate an external call the system automatically stores all
the dialed digits, irrespective of whether the call was successful or
not.
u Lift the handset.
*** Dial to repeat the stored number.
The last external number is automatically redialed.
Notes:
You can also press
Redial (Function key preprogrammed by you).
Finland and Sweden, dial
RDial (see display) or Last Number
* * 0
Dialog 4223 Professional24
Save external number
When you make an external call, you can save the number in order
to redial the same number easily. Any previously saved number is
erased.
To save an external number:
Redial Ô Press before you finish the call.
Note: Function key preprogrammed by your system
administrator.
Redial number
u Lift the handset.
Redial Ô Press to redial the number.
Note: Function key preprogrammed by your system
administrator.
Outgoing Calls
25Dialog 4223 Professional
Outgoing Calls
When you receive a busy tone
If you call an extension and receive a busy tone, or get no answer,
or all external lines are busy, you can use any of the following
methods:
Callback
If a called extension is busy or there is no answer:
6 Press.
Notes:
You can also press:
(Function key preprogrammed by you).
CBack (see display) or Callback
France, Finland and Sweden, press
5
d Replace the handset to finish procedure.
You are called back (recall ring signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the Callback service is cancelled.
While waiting for the Callback, you can make and receive calls as
usual.
u Lift the handset when you are called back.
The system calls the extension.
Note: Callbacks can be activated on several extensions at
the same time. Callbacks from additional lines will recall on
Line 1.
Dialog 4223 Professional26
If all external lines are busy (after dialing the digit or digits to get a
line):
6 Press.
Notes:
You can also press:
(Function key preprogrammed by you).
CBack (see display) or Callback
Outgoing Calls
France, Finland and Sweden, press
z# Dial the external number and press.
d Replace the handset to finish procedure.
When an external line becomes free you will be called back (recall
ring signal). You have to answer within eight seconds, otherwise
the Callback service is cancelled. While waiting for the Callback,
you can make and receive calls as usual.
u Lift the handset when you are called back.
The system calls the external number.
Note: Only one Callback can be activated on a busy
external line. Callbacks from additional lines will recall on
Line 1.
Cancel any single Callback
#37*z Dial and enter the extension number.
Note: To cancel a single Callback on a specific external
line, dial the digit or digits to get a line instead of the
extension number.
#í Press.
Cancel all Callbacks
5
#37# Dial.
í Press.
27Dialog 4223 Professional
Outgoing Calls
Activate Call Waiting
If you urgently wish to contact a busy extension or external line, you
can notify by a Call Waiting signal.
5 Press.
Notes:
You can also press:
(Function key preprogrammed by you).
CWait (see display) or Call Waiting
France and Finland, press
Keep handset off hook. When the called extension or the external
line becomes free, it will be called automatically.
Note: The Call Waiting function might be blocked for use
on your extension (programmed by your system
administrator). If Call Waiting is not allowed you will continue
to receive a busy tone.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension.
6; Sweden, press 4
4 Press.
Notes:
You can also press:
(Function key preprogrammed by you).
France and Sweden, press
Before the Intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Note: The warning tone might be disabled for your system.
The Intrusion function might be blocked for use on your
extension (programmed by your system administrator). If
Intrusion is not allowed, you will continue to receive a busy
tone.
Intr (see display) or Intrusion
8
Dialog 4223 Professional28
Intrusion on a busy external line
You can intrude on an ongoing call on a busy external line.
*44*z Dial and enter the Individual External Line number.
Outgoing Calls
#z Press and dial the digit or digits to get an external line.
Busy tone.
4 Press.
Notes:
You can also press:
(Function key preprogrammed by you).
France and Sweden, press
Before the Intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Note: The warning tone might be disabled for your system.
The Intrusion function might be blocked for use on your
extension (programmed by your system administrator). If
Intrusion is not allowed you will continue to receive a busy
tone.
Intr (see display) or Intrusion
8
Bypass
If this function is allowed from your extension, you can bypass an;
activated Diversion, activated Follow-me or activated Absence
Information on a specific extension.
*60*z Dial and enter the extension number.
# Press and wait for answer.
29Dialog 4223 Professional
Outgoing Calls
Speed Dialing
Common Speed Dialing numbers
By using common Speed Dialing numbers, you can make calls
simply by pressing a few keys. The common Speed Dialing
numbers consist of 1–5 digits and are stored in the exchange (by your
system administrator).
uz Lift the handset and dial the common Speed Dialing number.
Individual Speed Dialing numbers
You can program up to ten frequently used phone numbers on the
digit keys 0–9 and use them as individual Speed Dialing numbers (if
this function is allowed).
Note: In Finland, up to nine numbers, keys 1–9.
To u s e :
**( 0– 9) Dial and press the relevant digit.
Note: Finland, dial
To program and alter individual Speed Dialing numbers:
* * ( 1 – 9 ); Sweden, dial ( 0 – 9 ) #.
*51*( 0– 9) Dial and press the selected digit.
Note: Finland, dial
* 5 1 * ( 1 – 9 ).
*z Press and dial the phone number.
#í Press.
Note: The programmed number may consist of a
maximum of 20 digits plus
dial tone from the public network.
*, which indicates the second
Dialog 4223 Professional30
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