DS-CAM-88c / DS-CAM-120c 4FAQ
Cameras not working in DEWESoft
If you followed the step-by-step installation procedure, but still the camera is not working in DEWESoft, you can try to
copy the used dll's manually:
Copy the 32-bit dll’s from
C:\Program Files\Smartek\GigEVisionSDK\bin\Win32
and
C:\Program Files\Smartek\GigEVisionSDK\GenICam\bin\Win32_i86
to
DEWESoft’s Addons folder.
Then restart DEWESoft.
Maximum framerate @ VGA resolution only 36 fps
When you adjust the framerate higher than 36 fps, and it is always reset to 36 fps, the Ethernet card in your computer
is most probably only 100 Mbit/s. Please check control panel → network card properties. Gigabit-Ethernet (1000
Mbit/s) is required!
Performance improvements (e.g. in case of frames lost, CPU overload or buffer overrun)
A loss of a few frames during a measurement is normal, due to collissions on the Ethernet network.
Here are some useful hints to improve the performance:
Do not operate the camera in a fully loaded network (e.g. office computers). Just use direct connection or one
switch (with no additional participants).
Disable all anti-virus, firewall, indexing and synchronization programs running in background.
Also check if you really have a Gigabit-Ethernet network card, not only 100Mbit/s.
Check if the LAN cable is at least of CAT5 quality, if you have longer cable lenghts it should be even better.
For this camera, the main improvement can be done by using a SSD (disk writing speed about 100...150
Mbyte/s. One camera at 640x480 @ 120fps takes about 35MByte/s, multiply the value with the number of
cameras used)
Disable any “live compression” in Hardware setup → Video. Codec may take CPU load.
Try to decrease the framerate / resolution
Use the Windows ressource monitor (can be found in Task manager) to check for bottlenecks.
For optimal performance we recommend to enable “Jumbo” frames on your PC network card. “Jumbo”
frames are Ethernet packets larger than 1500 bytes. This way less CPU time is spent for data reception
therefore increasing performance and minimizing data loss. (Control panel -> network and internet -> view
network status and tasks (network and sharing center) -> change adapter settings -> right-mouse-click on LAN
connection -> Properties -> Configure -> Advanced -> Jumbo Frame -> set to highest value (e.g. 9kB MTU))
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