Devolo MicroLink 56k Fun II User Manual

MicroLinkTM 56k Fun II
© 2003 devolo AG, Aachen (Germany) While the information in this manual has been compiled with great care, it may not be deemed an assurance of product
characteristics. devolo shall be liable only to the degree specified in the terms of sale and delivery. The reproduction and distribution of the documentation and software supplied wit h this product and the use of its contents
is subject to written authorization from devolo. We reserve the right to make any alterations that arise as the result of technical development.
You can find all declarations and certifications of compliance for the products, as long as they were available at the time of publication, in the appendix of this documentation.
Trademarks
®
Windows
and Microsoft® are registered trademarks of Microsoft, Corp.
The devolo logo is a registered trademark of devolo AG. All other name s mentioned may be trademarks or registered trade­marks of their respective owners.
Subject to change without notice. No liability for technical errors or omissions.
devolo AG Sonnenweg 11 52070 Aachen Germany
www.devolo.de
Aachen, September 2003
Preface
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Thank you for placing your trust in this devolo product.
With the MicroLink 56k Fun II, you will be able to access the Internet and take advantage of a variety of other data communications applications by using the included software package.
Exacting manufacturing standards and stringent quality control are the basis for high product standards and consistent quality to ensure your fullest satis faction with this modem.
This manual will inform you about all aspects of your MicroLink 56k Fun II and help you get it operating. In addition, you will find some answers to fre quently asked questions in the appendix.
This documentation was compiled by several members of our staff from a variety of departments in order to ensure you the best possible support when using your devolo product
Additional information in the Internet at 'www.devolo.de'.
Our online services 'www.devolo.de' are available to you around the clock should you have any queries regarding the MicroLink 56k Fun II.
Package contents
Please ensure that the delivery is complete before beginning with the instal­lation of your MicroLink 56k Fun II:
MicroLink 56k Fun IITelephone connection cableModem connection cableCD-ROM including manual, drivers, Norman firewall and virus scanner
and additional application software
Installation guide (in print)
devolo reserves the right to change the package contents without prior notice.
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Contents

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1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1 V.92 standard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.2 Connecting the MicroLink 56k Fun II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.3 Connection and display element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.3.1 Connections on the back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.3.2 Display elements on the front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.4 Communications software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.5 Firewall and virus scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.1 Installation under Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2 Installation under Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3 Installation under Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.4 Installation under Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.5 Country selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.5.1 Automatic country selection during installation . . . . . . . . . . . . . . . . . . . . . . 11
2.5.2 How to change the country selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.1 Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.2 Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.3 Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.4 Warranty conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
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1 Introduction

Introduction
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This chapter is intended to help you activate your MicroLink 56k Fun II as quickly as possible. It also includes explanations of its most important fea tures, of the communications software Classic PhoneTools of BVRP and the firewall and anti-virus software Norman Internet Control.
For safety reasons, use the supplied AC adapter only!

1.1 V.92 standard

The MicroLink 56k Fun II supports the following features of the V.92 stan­dard:
Much faster initiation of dial-up connections
The dial-up sequences to the Internet Service Provider (ISP) are tempo­rarily saved in quick connect to speed up the establishment of a new con­nection.
V.44 data compression
Data throughput can be increased by a factor of six, e. g. when downloa­ding web sites.
Please note that your Internet service provider must offer the V.92 standard before you can use these features with your MicroLink 56k Fun II!
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Introduction
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1.2 Connecting the MicroLink 56k Fun II

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The first step
Please ensure that your PC and the modem are switched off
Connect the MicroLink 56k Fun II
Plug the power connector of your modem into a 230 V wall socket using the included AC adapter.
Connection to the PC
Insert the supplied V.24/RS232 cable into con­nection of the modem and to a free serial port (e.g. COM1 or COM2) of your PC.
Connection to the telephone network
Connect one end of the connecting cable supp­lied to the line connection on the modem and the other end to the suitable outlet for the tele phone line.
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Switch on PC and modem
Switch on your modem and then the com­puter.
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1.3 Connection and display element

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1.3.1 Connections on the back

On/Off switch Power supply connection Serial port (V.24/RS232C interface) Line port (RJ11 socket)

1.3.2 Display elements on the front

The LEDs on the front panel show the condition of the interface lines or the condition of the modem.
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  
Modem operational Data to/from modem Modem online (off hook)
The Power LED is lit when the modem is ready for operation.
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Introduction
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1.4 Communications software

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The MicroLink 56k Fun II is supplied with the BVRP software package Classic PhoneTools. Classic PhoneTools is a vides you with the most important data communications applications in a convenient, easy-to-use package.
The included software Classic PhoneTools provides the following features in conjunction with your modem:
fax operation: send and receive up to 14,400 bpsanswering machineaddress book (e.g. fax and telephone numbers)

1.5 Firewall and virus scanner

The MicroLink 56k Fun II is supplied with the Norman Internet Control soft­ware. Norman Internet Control is a firewall and anti-virus program that moni­tors your PC for malicious software, also referred to as malware. The most common types of malware are viruses, worms, and trojans. For the sake of simplicity, we often use the term virus as a collective description.
Norman Internet Control can detect and remove known and unknown viruses from hard disks, floppy disks, e-mail attachments, etc. Norman Internet Con trol checks files when they are accessed, and possible viruses are removed automatically. If Norman Internet Control is unable to clean an infected file, you will receive a warning and instructions on how to proceed.
communications program which pro-
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2 Installation

Installation
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This chapter contains a short guide to installation under Windows 98, Win­dows Me, Windows 2000 and Windows XP.

2.1 Installation under Windows 98

Insert the supplied devolo product CD into your CD-ROM drive.Windows starts the hardware wizard and reports that new hardware has
been found. Confirm this message with Next.
Windows provides you with two different options for searching for driv-
ers. Select the 'Search for the best driver for your device (Recommended)' option, and click on Next.
The suitable driver can be found on the devolo product CD. Activate the
'CD-ROM drive' option and deactivate all other boxes. Confirm with Next.
Windows installs the drivers. Confirm with Next.  Finally, click on Finish to exit the installation.
In addition to the modem, the device will be detected as an audio device with the 'devolo Voice Modem Serial Wave Device' hardware components to ensure voice functionality. Please proceed as described in the section 'Instal lation under Windows 98'.
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2.2 Installation under Windows Me

Insert the supplied devolo product CD into your CD-ROM drive.Windows starts the hardware wizard and provides you with two different
options for searching for drivers. Select the 'Automatic search for a better driver (Recommended)' option, and click on Next.
When the wizard is ready, click on Finish to exit the installation.
In addition to the modem, the device will be detected as an audio device with the 'devolo Voice Modem Serial Wave Device' hardware components to ensure voice functionality. Please proceed as described in the section 'Instal lation under Windows Me'.
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Installation
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2.3 Installation under Windows 2000

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Insert the supplied devolo product CD into your CD-ROM drive.Windows starts the hardware wizard and reports that new hardware has
been found. Confirm this message with Next.
Windows provides you with two different options for searching for driv-
ers. Select the 'Search for the a suitable driver for my device (recom­mended)' option, and click on Next.
The suitable driver can be found on the devolo product CD. Activate the
'CD-ROM drives' option and deactivate all other boxes. Confirm with Next.
Confirm the search results with Next. Windows installs the driver. When the wizard is ready, click on Finish to
exit the installation.
The MicroLink 56k Fun II will be automatically registered in the Device Man­ager as 'Unimodem Half-Duplex Audio Device' to allow the use of the voice functions
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2.4 Installation under Windows XP

Insert the supplied devolo product CD into your CD-ROM drive. Windows XP starts the hardware wizard and reports that new hardware
has been found. Activate the 'Install the software automatically (Recom mended)' option, and confirm with Next.
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Windows installs the drivers.
When installing software under the Windows XP, messages may appear, respective of the operating system, regarding driver and software signatures (Windows logo testing). Simply continue the installation regardless, and con firm any and all such prompts by clicking Yes or Continue Installation. More information could be found in the appendix of this manual under 'Fre­quently asked questions'.
Finally, click on Finish to exit the installation.
The MicroLink 56k Fun II will be automatically registered in the Device Mana­ger as 'Unimodem Half-Duplex Audio Device' to allow the use of the voice functions
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2.5 Country selection

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2.5.1 Automatic country selection during installation

The MicroLink 56k Fun II operates differently in different countries. Therefore, the country in which you wish to operate the modem must be selected.
Please reinsert the devolo product CD in your CD-ROM drive. The country
selection program will be started automatically when the CD is inserted. Use this program to select the country in which you would like to use the MicroLink 56k Fun II.
Select the entry United Kingdom, for example, to configure the modem
for use in the United Kingdom, and confirm with OK
Once the modem has been successfully configured, the CD setup is initi-
ated and you can begin installing the software provided.
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2.5.2 How to change the country selection

It is important to select the correct country. Only select the country in which you wish to connect the modem to the telephone system. The telephone sys­tems in different countries often require very different settings on the modem. If you select the wrong country, incorrect and possibly even damag ing settings for operation will be made. This may result in the modem not operating correctly. In the worst case damage to the telephone system or your modem may result.
To change the country selection for your modem at a later time, start the devolo Configuration Manager under Start Programs devolo Country selection.
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3 Appendix

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3.1 Technical data

This table has detailed information on the MicroLink 56k Fun II for those interested.
Power supply 230-V/9VAC plug Power consumption
(about) Dimensions 40 x 90 x 113 mm (height x width x depth), plastic housing Environment 5..40°C, humidity 0..80%, non condensing Transmission rates and
protocols
Error correction V. 42 Data compression V.42bis
Command set AT command set according to V.250/V.25ter Voice mode Voice command set V.253 Fax mode 14.400–2400 bps according to V.17, V.29 and V.27ter;
Dialing method Multifrequency dial Outside line Via flash key or digit Bit-rat adaption Automatic according to V.8 Computer interface V.24/RS-232 (max. 230.400 bps including automatic detection) CE conformity Tested under EN 50022, Class B; EN 55024, EN 60950;
MicroLink 56k Fun II
Transmission phase (online)400 mA typ. Command phase (offline)300 mA typ.
Receive: 56.000–300 bps, asynchronous; Send: 33.600–300 bps, asynchronous (V.92, V.90, V.34, V.32bis, V.32, V.22bis, V.22, V.21, V.23)
With V.92: V.42bis and V.44
Fax command set class 1 (TIA/EIA-578) and class 1.0 (T.31)
technical requirements in accordance with R&TTE for all Euro­pean countries and Switzerland
CE conformity
This product meets the requirements of the 1999/5/EG Directive R&TTE and is designed for connection to public telecommunications networks in the EU and Switzerland.
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3.2 Declaration of conformity

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gemäß dem Gesetz über Funkanlagen und Telekommunikationsendeinrichtungen
appropriate to the law of radio and telecom terminalequipment and Directive 1999/5/EC (R&TTE)
Die Firma: devolo AG
The Company:
erklärt, daß das Produkt: MicroLink
declares that the product:
Verwendungszweck: analoges Modem
intended purpose:
den grundlegenden Anforderungen des § 3 und den übrigen einschlägigen Bestimmungen
complies with the appropriate essential requirements of the FTEG (Article 3 of R&TTE) and the other relevant
Harmonisierte Normen: Gesundheit und Sicherheit gemäß §3 (1) 1. (Artikel 3 (1) a))
Harmonised Standards: Health and Safety requirements contained in §3 (1) 1. (Article 3 (1) a))
EN 60 950: 1992 +A1: 1993 +A2: 1993 +A3: 1995 +A4: 1997 +A11: 1997
Harmonisierte Normen: Schutzanforderungen in Bezug auf die EMV §3 (1) 2, Artikel 3
Harmonised Standards: Protection requirements with respect to EMC §3 (1) 2, (Article 3 (1) b))
Schnittstellenspezifikation:
Interface specification: Termination point of a public telecom. network
(FTEG) und der Richtlinie 1999/5/EG (R&TTE)
EC- DECLARATION OF CONFORMITY
Sonnenweg 11 52070 Aachen
TM
56k Fun II
Telekommunikations (TK-) Endeinrichtung
telecommunications terminal equipment radio equipment
des FTEG (Artikel 3 der R&TTE) entspricht.
provisions.
(1) b))
EN 55 022: 1998 Class B +A1 : 2000
EN 55 024: 1998
Netzabschluß eines öffentlichen Tk-Netzes
KONFORMITÄTSERKLÄRUNG
Diese Erklärung wird verantwortlich abgegeben durch:
This declaration is submitted by:
Aachen, 24. Juli 2002
Aachen, 24th July 2002
Heiko Harbers Vorstandsvorsitzender
CEO
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Appendix
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3.3 Frequently asked questions

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Question
Cause
Solution (1. disable dial tone detection)
This section provides solutions to problems regarding your MicroLink 56k Fun II, which our support team has already worked through for other customers.
How can I configure an analog modem for a private branch exchange (PBX)?
The analog modem is connected to a PBX. A connection cannot be established. Every time a dial sequence is run, the following messages are displayed:
'Error 680: No dial tone' 'Error 678: The dialed computer is not answering' or 'Error 678: No
answer'
A PBX requires a number for accessing an outside line. Usually this is specified with a single digit (0-9), while some systems use several digits or the flash button. When you first setup your Internet connection, Windows prompts you to enter this number in the 'General Information'. Even if the number for accessing an outside line is entered, problems can occur when trying to establish a connection. If this is the case, check the following settings:
With the Windows standard configuration, the modem waits for a dial tone before dialing. This function has to be disabled.
Windows 98
Under My Computer Dial-Up Networking, click the dial-up connection you have created with the right mouse button. Under the 'Properties' entry, click Configure. On the 'Settings' tab, disable the 'Wait for dial tone before dialing' option.
Windows Me
Under Start Settings Dial-Up Networking, select your dial-up connection using the right mouse button. Under the 'Properties' entry, click Configure. On the 'Connection' tab, disable the 'Wait for dial tone before dialing' option.
Windows 2000
Click Start SettingsControl Panel Phone and Modems Options. On the 'Modems' tab, select your modem. Click on Properties. On the 'General' tab, disable the 'Wait for dial tone before dialing' option.
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Solution (2. specify numbers for outside lines)
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Windows XP
There are various ways to configure this aspect under Windows XP. For more information, please refer to your Windows XP documentation.
Click Start Control Panel Printers and Other HardwarePhone and Modems Options. On the 'Modems' tab, select your modem. Click on Properties. On the 'General' tab, disable the 'Wait for dial tone before
dialing' option.
For advanced users: The dial tone can also be ignored by using the AT command X3. This is entered in the modem properties under 'Advanced' in the 'Extra Settings' field.
A PBX requires a number for accessing an outside line in order for a connection to be established.
Windows 98
Select Start Settings Control Panel Modems and select your modem. Click Dialing Properties and enter the numbers needed for accessing an outside line for both local and long-distance calls.
Windows Me
Select Start Settings Control Panel Modems and select your modem. Click Dialing Properties and enter the numbers needed for accessing an outside line for both local and long-distance calls.
Windows 2000 Under Start Settings Control Panel Network and Dial-up
Connections, select the connection you have created by clicking it using the right mouse button. Under 'Properties', enable the option to Use dialing rules. Click Rules and then Edit. Now enter the numbers needed for
accessing an outside line for both local and long-distance calls.
Windows XP
There are various ways to configure this aspect under Windows XP. For more information, please refer to your Windows XP documentation.
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Under Start Control Panel Network and Internet Connections Network Connections, click the connection you have created using the right mouse button. Under 'Properties', enable the option to Use dialing rules. Click Dialing Rules and then Edit. Now enter the numbers needed
for accessing an outside line for both local and long-distance calls.
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For advanced users: Numbers for accessing outside lines and wait commands can also be typed in manually in front of the phone number. Because a delay can occur after the number for an outside line is dialed and before the outside line is connected by the PBX, you may have to specify pauses between the outside line number and the phone number (indicated by one or more commas, for example: 0,,12345), or better yet, use the wait command (w). For most private branch exchanges, 0w (e.g. 0w12345) is sufficient. Under Windows 2000, letters cannot be used in dialing parameters. Instead, use commas after the outside line number (e.g. 0,,12345).
Question
Question
Causes
What are driver and software signatures?
When installing software under the Windows 2000 and Windows XP operating systems, messages may appear, respective of the operating system, regarding driver and software signatures (Windows logo testing). Simply continue the installation regardless, and confirm any and all such prompts by clicking Yes or Continue Installation.
Anytime a new device is installed, Windows checks by default whether the drivers are Microsoft-certified. Very few drivers are actually certified with Microsoft, however, because driver certification with Microsoft is quite consuming. The drivers that you receive directly from devolo have all been subjected to extensive testing, so you can ignore the Windows warnings with complete confidence.
Why does my Internet connection suddenly disconnect without me wanting it to, and why is it so slow (slower than on other analog connections)?
The hardware installation within the computer case has to be clean and
correct. By clean and correct, we mean: few junction boxes, and tightly, cleanly and correctly connected electrical connections (using screws and fasteners), etc. Magnetic and electric fields, such as halogen desk lamps placed on the modem, can cause interference.
For lack of enough available phone jacks, two devices may have to share
the same physical line. To this purpose, multiplexers are installed at the customer junction line point. Often, these are labeled, for example with “PCM-2” (for two users). If a multiplexer is in use, fast V.90 connections are not possible. Instead, the top transfer rate will be 33.6 Kbps. You can contact your telephone service company for more information and to find out if a multiplexer is installed on your line. In Germany, business
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subscribers call Telekom at 0800/3301172, and residential subscribers call 0800/3302000.
Find out whether any additional services are enabled for the analog
network, such as call charge metering, call waiting, etc. The signals sent over your line by such services have little effect on voice calls. However, they act as noise interference on a data line and should be disabled for the duration of data connections. In apartment buildings especially, many phone jacks are installed and used on many floors. Often, the installations of these terminals are parallel, which is a code violation in Germany. Germany's telephone networking codes require that the house connection is nonreflecting at a specific impedance. Connecting several devices having the same impedance in parallel reduces the total impedance. This should be avoided as much as possible. A clean technical solution to this is the so-called telephone toggle switches, which prevent a second phone to listen in on an existing call, or small branch exchange systems, which usually allow you to make in-house calls as well.
The fast transfer protocols based on V.90 and 56kflex cannot be compared to the classic modulation protocols. Unlike, for example, V.34, these protocols are based on a different technology. In principle, the maximum achievable speed is determined by the amount of available line bandwidth. This can vary greatly from one line to the next and therefore, the actual connection speed can vary significantly.
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3.4 Warranty conditions

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The devolo AG warranty is given to purchasers of devolo products in addition to the warranty conditions provided by law and in accordance with the following conditions:
1 Warranty coverage
a) The warranty covers the equipment delivered and all its parts. Parts will, at devolo's sole
discretion, be replaced or repaired free of charge if, despite proven proper handling and ad herence to the operating instructions, these parts became defective due to fabrication and/ or material defects. Alternatively, devolo reserves the right to replace the defective product with a comparable product with the same specifications and features. Operating manuals and possibly supplied software are excluded from the warranty.
b) Material and service charges shall be covered by devolo, but not shipping and handling
costs involved in transport from the buyer to the service station and/or to devolo. c) Replaced parts become property of devolo. d) devolo is authorized to carry out technical changes (e.g. firmware updates) beyond repair
and replacement of defective parts in order to bring the equipment up to the current tech
nical state. This does not result in any additional charge for the customer. A legal claim to
this service does not exist.
2 Warranty period
The warranty period for this devolo product is three years. This period begins at the day of deli­very from the devolo dealer. Warranty services carried out by devolo do not result in an extension of the warranty period nor do they initiate a new warranty period. The warranty period for instal led replacement parts ends with the warranty period of the device as a whole..
3 Warranty procedure
a) If defects appear during the warranty period, the warranty claims must be made immedia-
tely, at the latest within a period of 7 days. b) In the case of any externally visible damage arising from transport (e.g. damage to the hou-
sing), the person carrying out the transportation and the sender should be informed imme-
diately. On discovery of damage which is not externally visible, the transport company and
the sender are to be immediately informed in writing, at the latest within 3 days of delivery. c) Transport to and from the location where the warranty claim is accepted and/or the repaired
device is exchanged, is at the purchaser's own risk and cost. d) Warranty claims are only valid if a copy of the original purchase receipt is returned with the
device. devolo reserves the right to require the submission of the original purchase receipt.
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4 Suspension of the warranty
All warranty claims will be deemed invalid a) if the label with the serial number has been removed from the device,
b) if the device is damaged or destroyed as a result of acts of nature or by environmental in-
fluences (moisture, electric shock, dust, etc.), c) if the device was stored or operated under conditions not in compliance with the technical
specifications, d) if the damage occurred due to incorrect handling, especially to non-observance of the sy-
stem description and the operating instructions, e) if the device was opened, repaired or modified by persons not contracted by devolo,
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f) if the device shows any kind of mechanical damage, or g) if the warranty claim has not been reported in accordance with 3a) or 3b).
5 Operating mistakes
If it becomes apparent that the reported malfunction of the device has been caused by unsuitable hardware, software, installation or operation, devolo reserves the right to charge the purchaser for the resulting testing costs.
6 Additional regulations
a) The above conditions define the complete scope of devolo's legal liability. b) The warranty gives no entitlement to additional claims, such as any refund in full or in part.
Compensation claims, regardless of the legal basis, are excluded. This does not apply if e.g.
injury to persons or damage to private property are specifically covered by the product lia
bility law, or in cases of intentional act or culpable negligence. c) Claims for compensation of lost profits, indirect or consequential detriments, are excluded. d) devolo is not liable for lost data or retrieval of lost data in cases of slight and ordinary ne-
gligence. e) In the case that the intentional or culpable negligence of devolo employees has caused a
loss of data, devolo will be liable for those costs typical to the recovery of data where pe
riodic security data back-ups have been made. f) The warranty is valid only for the first purchaser and is not transferable. g) The court of jurisdiction is located in Aachen, Germany in the case that the purchaser is a
merchant. If the purchaser does not have a court of jurisdiction in the Federal Republic of
Germany or if he moves his domicile out of Germany after conclusion of the contract, devo
lo's court of jurisdiction applies. This is also applicable if the purchaser's domicile is not
known at the time of institution of proceedings. h) The law of the Federal Republic of Germany is applicable. The UN commercial law does not
apply to dealings between devolo and the purchaser.
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