Also Design-Certified As Vented Decorative Appliances When
Not Used With Hand-Held Thermostat Remote
OWNER’S OPERATION AND INSTALLATION MANUAL
CGD3924NRA
CGB3924NRA
CGB3930NRA
24" and 30"
Remote Ready
Patent Pending
(Yellow Flame Model Shown)
®
WARNING: If the information in this
manual is not followed exactly, a fire or
explosion may result causing property
damage, personal injury, or loss of life.
WARNING: Improper installation, adjustment, alteration, service, or maintenance can cause injury or property damage. Refer to this manual for correct
installation and operational procedures.
— Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
For assistance or additional information consult a qualified installer, service agency, or the gas supplier.
— WHAT TO DO IF YOU SMELL GAS
•Do not try to light any appliance.
•Do not touch any electrical switch; do
not use any phone in your building.
•Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
•If you cannot reach your gas supplier, call the fire department.
— Installation and service must be per-
formed by a qualified installer, service agency, or the gas supplier.
WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factory-built fireplace,
or in an approved ventless firebox. It is
design-certified for these installations
in accordance with ANS Z21.11.2.
Exception: Do not install this appliance in a factory-built fireplace that
includes instructions stating it has not
been tested or should not be used with
unvented gas logs.
WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in
which it is installed. Provisions for adequate combustion and ventilation air must be
provided. Refer to
Air for Combustion and Ventilation
section on page 4 of this manual.
This appliance may be installed in an aftermarket* manufactured (mobile) home, where not
prohibited by state or local codes.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.
Save this manual for future reference.
Page 2
UNVENTED NATURAL GAS LOG HEATER
SAFETY
INFORMATION
WARNINGS
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, operate, or service this heater. Improper use of this heater can
cause serious injury or death from
burns, fire, explosion, electrical
shock, and carbon monoxide
poisoning.
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early
signs of carbon monoxide poisoning resemble the flu, with headaches, dizziness,
or nausea. If you have these signs, the heater
may not be working properly. Get fresh airat once! Have heater serviced. Some people
are more affected by carbon monoxide than
others. These include pregnant women,
people with heart or lung disease or anemia,
those under the influence of alcohol, and
those at high altitudes.
Natural Gas: Natural gas is odorless. An
odor-making agent is added to the gas. The
odor helps you detect a gas leak. However,
the odor added to the gas can fade. Gas may
be present even though no odor exists.
Make certain you read and understand all
Warnings. Keep this manual for reference.
It is your guide to safe and proper operation
of this heater.
WARNING: Any change to
this heater or its controls can be
dangerous.
1.This appliance is only for use with the
type of gas indicated on the rating plate.
This appliance is not convertible for use
with other gases.
2.If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do
not use any phone in your building
• immediately call your gas supplier
from a neighbor’s phone. F ollow the
gas supplier’s instructions
• if you cannot reach your gas supplier ,
call the fire department
3.This heater shall not be installed in a
bedroom or bathroom unless installed
as a vented appliance (see InstallingDamper Clamp Accessory, page 10).
4.Never install the heater
• in a recreational vehicle
• where curtains, furniture, clothing, or
other flammable objects are less than
42 inches from the front, top, or sides
of the heater
• in high traffic areas
• in windy or drafty areas
5.Before installing in a solid fuel burning fireplace, the chimney flue and firebox must be cleaned of soot, creosote,
ashes and loose paint by a qualified
chimney cleaner. Creosote will ignite
if highly heated. Inspect chimney flue
for damage. If damaged, operate heater
with flue damper closed.
6.If fireplace has glass doors, never operate this heater with glass doors closed.
If you operate heater with doors closed,
heat buildup inside fireplace will cause
glass to burst. Also if fireplace opening has vents at the bottom, you must
open the vents before operating heater .
7.Y ou must operate this heater with a f ireplace screen in place. Make sure fireplace
screen is closed before running heater.
8.This log heater is designed to be smokeless. If logs ever appear to smoke, turn
off heater and call a qualified service per son.
Note:
During initial operation, slight
smoking may occur due to log curing and
heater burning manufacturing residues.
9.To prevent the creation of soot, follow
the instructions in Cleaning and Main-tenance, page 18.
10. Do not allow fans to blow directly into the
fireplace. Avoid an y drafts that alter burner
flame patterns. Ceiling fans may create
drafts that alter burner flame patterns. Altered burner patterns can cause sooting.
11. Before using furniture polish, wax, car pet cleaner, or similar products, turn
heater off. If heated, the vapors from
these products may create a white residue within burner box or on adjacent
walls or furniture.
12. Do not use a blower insert, heat exchanger insert or other accessory not
approved for use with this heater.
13. This heater needs fresh, outside air ventilation to run properly. This heater has
an oxygen depletion sensor (ODS) pilot light safety system. The ODS shuts
down the heater if not enough fresh air
is available. See Air for Combustionand Ventilation, pages 4 through 6. If
heater keeps shutting off, see Trouble-shooting, pages 19 through 21.
14. Do not run heater
• where flammable liquids or vapors
are used or stored
• under dusty conditions
15. Do not use this heater to cook food or
burn paper or other objects.
16. Never place any objects on the heater.
17. Heater base assembly becomes very hot
when running heater. K eep children and
adults away from hot surface to avoid
burns or clothing ignition. Heater will
remain hot for a time after shutdown.
Allow surface to cool before touching.
18. Carefully supervise young children
when they are in the room with heater .
When using the hand-held remote accessory, keep selector switch in the
OFF position to prevent children from
turning on burners with hand-held remote control unit.
19. Do not use heater if any part has been
exposed to or under water . Immediately
call a qualified service technician to inspect the room heater and to replace any
part of the control system and any gas
control which has been under water .
20. Do not operate heater if any log is broken. Do not operate heater if a log is
chipped (dime-sized or larger).
21. Turn heater off and let cool before servicing, installing, or repairing. Make sure
the remote selector switch is in the OFF
position. Only a qualified service person
should install, service, or repair heater.
22. Make sure the remote selector switch is
in the OFF position when you are away
from home for long periods of time.
23. This heater must not be connected to
any external electrical source.
24. Operating heater above elevations of
4,500 feet may cause pilot outage.
2
105677
Page 3
OWNER’S MANUAL
PRODUCT
IDENTIFICATION
Back Log
Crossover Log
Front Log
Optional
Remote
Control
HI
TEMP
MAN
AUTO
ONLO
OFF
STATUS
Piezo Ignitor
Optional Selector Switch
Flame Adjustment Knob
Figure 1 - Yellow Flame Vent-Free Gas Log Heater Shown (Logs May Vary by Model)
Control Knob
Base Grate
Burner
Middle Log
PRODUCT
FEATURES
OPERATION
This heater is clean burning. It requires no
outside venting. There is no heat loss out a
vent or up a chimney. Heat is generated by
realistic dancing, yellow flames. This heater
is designed for vent-free operation with flue
damper closed. It has been tested and approved to ANS Z21.11.2 standard for
unvented heaters. State and local codes in
some areas prohibit the use of vent-free
heaters. This heater may also be operated as
a vented decorative (ANS Z21.60) product
by opening flue damper (non-thermostat
models only).
SAFETY PILOT
This heater has a pilot with an Oxygen
Depletion Sensor Shutoff System (ODS).
The ODS/pilot is a required feature for ventfree room heaters. The ODS/pilot shuts off
the heater if there is not enough fresh air.
PIEZO IGNITION SYSTEM
LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes, use
the latest edition of The National Fuel GasCode ANS Z223, also known as NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
Note:
Where listed vented decorative logs
are required, thermostat operation is not
permitted.
UNPACKING
CAUTION: Do not remove the
metal data plates attached to the
heater base assembly. The data
plates contain important warranty
information.
1.Remove logs and heater base assembly from carton.
heater base assembly by burners. This
could damage heater. Always handle
base assembly by grate.
2.Remove all protective packaging applied to logs and heater for shipment.
3.Check all items for any shipping damage. If damaged, promptly inform
dealer where you bought heater.
Note:
Do not pick up
This heater has a piezo ignitor. This system
requires no matches, batteries, or other
sources to light heater.
REMOTE CONTROL
ACCESSORIES
There are two optional remote controls that
can be purchased separately for this log
heater:
• hand-held ON/OFF remote
• hand-held thermostat remote
See Accessories, page 27.
The hand-held thermostat may not be used
where vented decorative listing is required.
105677
3
Page 4
UNVENTED NATURAL GAS LOG HEATER
AIR FOR
COMBUSTION AND
VENTILATION
WARNING: This heater shall
not be installed in a confined space
or unusually tight construction
unless provisions are provided
for adequate combustion and ventilation air. Read the following instructions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
Today’s homes are built more energy efficient than ever. New materials, increased
insulation, and new construction methods
help reduce heat loss in homes. Home owners
weather strip and caulk around windows and
doors to keep the cold air out and the warm air
in. During heating months, home owners
want their homes as airtight as possible.
While it is good to make your home energy
efficient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning
appliances need fresh air for proper combustion and ventilation.
Exhaust fans, fireplaces, clothes dryers, and
fuel burning appliances draw air from the
house to operate. You must provide adequate fresh air for these appliances. This
will insure proper venting of vented fuelburning appliances.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National
Fuel Gas Code. NFPA 54/ANS Z223.1, Section 5.3, Air for Combustion and Ventilation.
All spaces in homes fall into one of the three
following ventilation classifications:
1. Unusually Tight Construction
2. Unconfined Space
3. Confined Space
The information on pages 4 through 6 will
help you classify your space and provide
adequate ventilation.
Unusually Tight Construction
The air that leaks around doors and windows may provide enough fresh air for
combustion and ventilation. However, in
buildings of unusually tight construction,
you must provide additional fresh air.
Unusually tight construction is defined as construction where:
a. walls and ceilings exposed to the
outside atmosphere have a continuous water vapor retarder with
a rating of one perm (6 x 10
per pa-sec-m2) or less with openings gasketed or sealed
b. weather stripping has been
added on openable windows and
doors
c. caulking or sealants are applied
to areas such as joints around
window and door frames, between sole plates and floors, between wall-ceiling joints, between wall panels, at penetrations for plumbing, electrical, and
gas lines, and at other openings.
If your home meets all of the three
criteria above, you must provide additional fresh air. See
From Outdoors
If your home does not meet all of the
three criteria above, proceed to
and
Ventilation Air
, page 6.
termining Fresh-Air Flow For Heater
Location
, page 5.
and
-11
kg
De-
Confined Space and Unconfined
Space
The National Fuel Gas Code (ANS Z2123.1,
1992 Section 5.3) defines a confined space
as a space whose volume is less than 50
cubic feet per 1,000 Btu per hour (4.8 m3 per
kw) of the aggregate input rating of all
appliances installed in that space and an
unconfined space as a space whose volume
is not less than 50 cubic feet per 1,000 Btu
per hour (4.8 m3 per kw) of the aggregate
input rating of all appliances installed in that
space. Rooms communicating directly with
the space in which the appliances are installed*, through openings not furnished
with doors, are considered a part of the
unconfined space.
This heater shall not be installed in a confined space or unusually tight construction
unless provisions are provided for adequate
combustion and ventilation air.
* Adjoining rooms are communicating only
if there are doorless passageways or ventilation grills between them.
4
105677
Page 5
OWNER’S MANUAL
AIR FOR
COMBUSTION AND
VENTILATION
Continued
DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION
Determining if You Have a Confined or Unconfined Space
Use this work sheet to determine if you have a confined or unconfined space.
Space: Includes the room in which you will install heater plus any adjoining rooms with doorless passageways or ventilation grills between
the rooms.
1.Determine the volume of the space (length x width x height).
Length x Width x Height = _________________cu. ft. (volume of space)
Example:
If additional ventilation to adjoining room is supplied with grills or openings, add the volume of these rooms to the total volume of
the space.
2.Divide the space volume by 50 cubic feet to determine the maximum Btu/Hr the space can support.
_________________ (volume of space) ÷ 50 cu. ft. = (Maximum Btu/Hr the space can support)
Example:
3.Add the Btu/Hr of all fuel burning appliances in the space.
Vent-free heater____________________Btu/Hr
Gas water heater*____________________Btu/Hr
Gas furnace____________________Btu/Hr
Vented gas heater____________________Btu/Hr
Gas fireplace logs____________________Btu/Hr
Other gas appliances*+____________________Btu/Hr
Total=____________________Btu/Hr
* Do not include direct-vent gas appliances. Direct-vent draws combustion air from the outdoors and vents to the outdoors.
4.Compare the maximum Btu/Hr the space can support with the actual amount of Btu/Hr used.
_________________ Btu/Hr (maximum the space can support)
_________________ Btu/Hr (actual amount of Btu/Hr used)
Example:
The space in the above example is a confined space because the actual Btu/Hr used is more than the maximum Btu/Hr the space can support.
You must provide additional fresh air. Your options are as follows:
A. Rework worksheet, adding the space of an adjoining room. If the extra space provides an unconfined space, remove door to adjoin-
ing room or add ventilation grills between rooms. See Ventilation Air From Inside Building, page 6.
B. Vent room directly to the outdoors. See Ventilation Air From Outdoors, page 6.
C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined.
If the actual Btu/Hr used is less than the maximum Btu/Hr the space can support, the space is an unconfined space. You will need no
additional fresh air ventilation.
Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling height) = 2560 cu. ft. (volume of space)
2560 cu. ft. (volume of space) ÷ 50 cu. ft. = 51.2 or 51,200 (maximum Btu/Hr the space can support)
Example:
Gas water heater
Vent-free heater +
Total=
51,200 Btu/Hr (maximum the space can support)
79,000 Btu/Hr (actual amount of Btu/Hr used)
40,000
39,000
79,000
Btu/Hr
Btu/Hr
Btu/Hr
WARNING: If the area in which the heater may be operated is smaller than that defined as an unconfined space
or if the building is of unusually tight construction, provide adequate combustion and ventilation air by one of
the methods described in the
105677
National Fuel Gas Code, ANS Z223.1, 1992, Section 5.3
5
or applicable local codes.
Continued
Page 6
UNVENTED NATURAL GAS LOG HEATER
AIR FOR
COMBUSTION AND
VENTILATION
Continued
VENTILATION AIR
Ventilation Air From Inside
Building
This fresh air would come from an adjoining
unconfined space. When ventilating to an
adjoining unconfined space, you must provide two permanent openings: one within
12" of the ceiling and one within 12" of the
floor on the wall connecting the two spaces
(see options 1 and 2, Figure 2). You can also
remove door into adjoining room (see option 3, Figure 2). Follow the National Fuel
Gas Code NFPA 54/ANS Z223.1, Section
5.3, Air for Combustion and Ventilation for
required size of ventilation grills or ducts.
WARNING: Rework worksheet, adding the space of the
adjoining unconfined space. The
combined spaces must have
enough fresh air to supply all
appliances in both spaces.
Ventilation
Grills
Into Adjoining
Room,
Option 1
Figure 2 - Ventilation Air from Inside Building
Outlet
Air
Or
Remove
Door into
Adjoining
Room,
Option
3
12"
Outlet
Air
Ventilation Grills
Into Adjoining Room,
Option 2
Ventilated
Attic
12"
To Attic
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two permanent openings: one within 12" of the
ceiling and one within 12" of the floor.
Connect these items directly to the outdoors
or spaces open to the outdoors. These spaces
include attics and crawl spaces.
IMPORTANT:
inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Do not provide openings for
Inlet
Air
Inlet Air
Figure 3 - Ventilation Air from Outdoors
6
To
Crawl
Space
Ventilated
Crawl Space
105677
Page 7
OWNER’S MANUAL
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat. Use
this heater along with your primary heating system. Do not install this heater as your primary
heat source. If you have a central
heating system, you may run
system’s circulating blower while
using heater. This will help circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
NOTICE: State or local codes may
only allow operation of this appliance in a vented configuration.
Check your state or local codes.
WARNING: A qualified service person must install heater.
Follow all local codes.
WARNING: Make sure the selector switch is in the OFF position before installing heater.
WARNING: Before installing
in a solid fuel burning fireplace,
the chimney flue and firebox must
be cleaned of soot, creosote,
ashes and loose paint by a qualified chimney cleaner. Creosote
will ignite if highly heated. A dirty
chimney flue may create and distribute soot within the house. Inspect chimney flue for damage. If
damaged, operate heater with flue
damper closed.
WARNING: Seal any fresh air
vents or ash clean-out doors located on floor or wall of fireplace.
If not, drafting may cause pilot
outage or sooting. Use a heatresistant sealant. Do not seal
chimney flue damper.
WARNING: Never install the
heater
• in a bedroom or bathroom un-
less installed as a vented appliance, see page 10.
• in a recreational vehicle
• where curtains, furniture,
clothing, or other flammable
objects are less than 42 inches
from the front, top, or sides of
the heater
• in high traffic areas
• in windy or drafty areas
CAUTION: This heater creates warm air currents. These
currents move heat to wall surfaces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as tobacco smoke, aromatic candles,
cleaning fluids, oil or kerosene
lamps, etc.) in the air exist, may
discolor walls.
IMPORTANT:
ture to the air. Although this is beneficial,
installing heater in rooms without enough
ventilation air may cause mildew to form
from too much moisture. See Air for Com-bustion and Ventilation, pages 4 through 6.
Vent-free heaters add mois-
CHECK GAS TYPE
INSTALLATION AND
CLEARANCES
(Vent-Free Operation Only)
WARNING: Maintain the minimum clearances. If you can, provide greater clearances from
floor, ceiling, and adjoining wall.
MINIMUM FIREPLACE
CLEARANCE TO
COMBUSTIBLE MATERIALS
Log SizeSide WallCeiling
24"16"42"
LOG SIZING REQUIREMENTS
Minimum Firebox Size
LogFront Rear
Size Height Depth Width Width*
24"17"13"28"21"
30"17"13"34"24"
*Measured at 13" depth
Carefully follow the instructions below. This
will ensure safe installation into a masonry,
UL127-listed manufactured fireplace, or
listed vent-free firebox.
Minimum Wall and Ceiling
Clearances (see Figure 4)
A. Clearances from the side of the fire-
place opening to any combustible wall
should not be less than 16 inches.
B. Clearances from the top of the fireplace
opening to the ceiling should not be less
than 42 inches.
105677
Use only natural gas. If your gas supply is
not natural gas, do not install heater. Call
dealer where you bought heater for proper
type heater.
7
42"
Left and
Right
Sides
16"
Figure 4 - Minimum Clearance to Wall and
Ceiling
Continued
Page 8
UNVENTED NATURAL GAS LOG HEATER
INSTALLATION
Continued
NOTICE: Manual control heaters
may be used as a vented product.
If so, you must always run heater
with chimney flue damper open.
If running heater with damper
open, noncombustible material
above fireplace opening is not
needed. Go to
Clamp Accessory for Vented
Operation
Minimum Noncombustible
Material Clearances
If Not Using Mantel
Note:
If using a mantel, go to If Using
Mantel. If not using a mantel, follow the
information below.
You must have noncombustible material(s)
above the fireplace opening. Noncombustible materials (such as slate, marble, tile,
etc.) must be at least 1/2 inch thick. With
sheet metal, you must have noncombustible
material behind it. Noncombustible material must extend at least 8" up (for all models). If noncombustible material is less than
12", you must install the fireplace hood
accessory (24" and 30" models only). See
Figure 5 for minimum clearances.
IMPORTANT:
minimum clearances, you must operate
heater with chimney flue damper open. Go
to Installing Damper Clamp Accessory forVented Operation, page 10.
Installing Damper
, page 10.
If you cannot meet these
If Using Mantel
You must have noncombustible material(s)
above the fireplace opening. Noncombustible materials (such as slate, marble, tile,
etc.) must be at least 1/2 inch thick. With
sheet metal, you must have noncombustible
material behind it. Noncombustible material must extend at least 8 inches up (for all
models). If noncombustible material is less
than 12", you must install the fireplace hood
accessory (24" and 30" models only). Even
NoncombustibleRequirements for
Material Distance (A)Safe Installation
12" or moreNoncombustible material okay.
Between 8" and 12"Install fireplace hood accessory (GA6050, GA6052,
or GA6053, see
Less than 8"Noncombustible material must be extended to at
least 8". See
cannot extend material, you must operate heater
with flue damper open.
Heat Resistant
Material
if noncombustible material is more than
12", you may need the hood accessory to
deflect heat away from your mantel shelf.
See Figure 5 and Figures 6 and 7 on page 9
for minimum clearances.
IMPORTANT:
minimum clearances, you must operate
heater with chimney flue damper open. Go
to Installing Damper Clamp Accessory forVented Operation, page 10.
In addition to meeting noncombustible material clearances, you must also meet required
clearances between fireplace opening and
mantel shelf. If you do not meet the clearances listed below, you will need a hood.
Determining Minimum Mantel
Clearances
If you meet minimum clearance between
mantel shelf and top of fireplace opening, a
hood is not required (see Figure 6).
Determining Minimum Mantel
Clearances When Using a Hood
If minimum clearances in Figure 6 are not
met, you must have a hood. When using a
hood there are still certain minimum mantel
clearances required. Follow minimum clearances shown in Figure 7 when using hood.
NOTICE: If your installation does
not meet the minimum clearances
shown, you must do one of the
following:
• operate the logs only with the
flue damper open
• raise the mantel to an acceptable height
• remove the mantel
FLOOR CLEARANCES
A. If installing appliance on the floor level,
you must maintain the minimum distance
of 14" to combustibles (see Figure 8).
B. If combustible materials are less than
14" to the fireplace, you must install
appliance at least 5" above the combustible flooring (see Figure 9).
Mantel Shelf
18"20"22"24"
Distances to
Underside of
Mantel
Underside of
Mantel Shelf
All minimum
distances are
in inches
Top of Fireplace
Opening
Minimum NonCombustible
Material
10"
8"
6"
1
/2
2
"
(A)
12"
Minimum NonCombustible
Material Height
Figure 6 - Minimum Mantel Clearances Without Using Hood
8"
Min.
Mantel Shelf
12"15"18"
Distances to
Underside of
Mantel
Underside of
Mantel Shelf
All minimum
distances are
in inches
20"
Top of Fireplace
Opening
Minimum NonCombustible
Material
12"
10"
8"
6"
1
"
/2
2
Hood
(GA6050, GA6052)
Figure 7 - Minimum Mantel Clearances When Using Hood
105677
Combustible
14"
Min.
Noncombustible Material
Material
Figure 8 - Minimum Fireplace Clearances
If Installed at Floor Level
INSTALLING DAMPER
CLAMP ACCESSORY FOR
VENTED OPERATION
Note:
When used as a vented heater, appliance must be installed only in a solid-fuel
burning fireplace with a working flue and
constructed of noncombustible material.
If your heater is a manually controlled model,
you may use this heater as a vented product.
There are three reasons for operating your
heater in the vented mode.
1.The fireplace does not meet the clear-
ance to combustibles requirements for
vent-free operation.
2.State or local codes do not permit vent-
free operation.
3.You prefer vented operation.
If reasons number 1 or 2 above apply to you,
you must permanently open chimney flue
damper. You must install the damper clamp
accessory (to order, see Accessories, page
27). This will insure vented operation (see
Figure 10). The damper clamp will keep
damper open. Installation instructions are
included with clamp accessory.
See chart below for minimum permanent
flue opening you must provide. Attach
damper clamp so the minimum permanent
flue opening will be maintained at all times.
CAUTION: Do not remove the
metal data plates attached to the
heater base assembly. The data
plates contain important warranty
information.
WARNING: You must secure
this heater to fireplace floor. If
not, heater will move when you
adjust controls. Moving heater
may cause a gas leak.
WARNING: If installing in a
sunken fireplace, special care is
needed. You must raise the fireplace floor to allow access to
heater control panel. This will insure adequate air flow and guard
against sooting. Raise fireplace
floor with noncombustible material. Make sure material is secure.
CAUTION: Do not pick up
heater base assembly by the
burner. This could damage
heater. Only handle base assembly by grates.
IMPORTANT:
ers are level. If heater is not level, heater will
not work properly.
Make sure the heater burn-
Damper
Clamp
Damper
Damper
Installation Items Needed
• hardware package (provided with heater)
• approved flexible gas hose (not provided)
(if allowed by local codes)
• sealant resistant to propane/LP gas, not
provided
• electric drill with 3/16" masonry drill bit
Note:
Install optional remote receiver and
hand-held remote kit (see Accessories, page
27) before installing gas log heater. See in-
stallation instructions included with the kit.
1.Apply pipe joint sealant lightly to male
threads of the fitting to be threaded into
gas regulator. Connect approved flexible gas hose to gas regulator of heater
(see Figure 11, page 11).
2. Locate masonry screws in hardware
package.
3.Position heater base assembly in fire-
place.
4.Mark screw locations through holes in
mounting flanges (see Figure 12, page
11). If installing in a brick-bottom fireplace, mark screw locations in mortar
joint of bricks.
5.Remove heater base from fireplace.
6.Drill holes at marked locations using
3/16" masonry drill bit.
10
105677
Page 11
OWNER’S MANUAL
INSTALLATION
Continued
7.Attach base assembly to fireplace floor
using two masonry screws (in hardware
package) (see Figure 12).
8.Connect to gas supply. See Connect-ing To Gas Supply.
Flexible Gas Hose (if
allowed by local codes)
Fitting
Figure 11 - Attaching Flexible Gas Hose
to Heater
Masonry Screw
CONNECTING TO GAS
SUPPLY
WARNING: A qualified service
person must connect heater to
gas supply. Follow all local codes.
Installation Items Needed
Before installing heater, make sure you have
the items listed below.
• piping (check local codes)
• sealant (resistant to propane/LP gas)
• manual shutoff valve *
• test gauge connection *
• sediment trap
• tee joint
• pipe wrench
* An A.G.A. design-certified manual shutoff
valve with 1/8" NPT tap is an acceptable
alternative to test gauge connection. Purchase the optional A.G.A. design-certified
manual shutoff valve from your dealer. See
Accessories, page 27.
WARNING: Never connect
heater to private (non-utility) gas
wells. This gas is commonly
known as wellhead gas.
Installation must include a manual shutoff
valve, union, and plugged 1/8" NPT tap.
Locate NPT tap within reach for test gauge
hook up. NPT tap must be upstream from
heater (see Figure 13).
Apply pipe joint sealant lightly to male
threads. This will prevent excess sealant
from going into pipe. Excess sealant in pipe
could result in clogged heater valves.
CAUTION: Use pipe joint sealant that is resistant to liquid petroleum (LP) gas.
Install sediment trap in supply line as shown
in Figure 12. Locate sediment trap where it
is within reach for cleaning. Locate sediment trap where trapped matter is not likely
to freeze. A sediment trap traps moisture
and contaminants. This keeps them from
going into heater controls. If sediment trap
is not installed or is installed wrong, heater
may not run properly.
CAUTION: Avoid damage to
regulator. Hold gas regulator with
wrench when connecting it to gas
piping and/or fittings.
Mounting
Flanges
Figure 12 - Attaching Base Assembly to
Fireplace Floor
105677
CAUTION: Use only new,
black iron or steel pipe. Internally-tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of 1/2"
diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
pressure will occur.
Approved Flexible Gas Hose
(if allowed by local codes)
Gas
Control
Figure 13 - Gas Connection
* Purchase the optional A.G.A. design-certified manual shutoff valve from your dealer. See
Accessories, page 27.
** Minimum inlet pressure for purpose of input adjustment.
11
A.G.A. Design-Certified
Manual Shutoff Valve
With 1/8" NPT Tap*
3" Minimum
From Gas Meter
(5" W.C.** to
10.5" W.C.
Pressure)
Tee
Joint
Pipe
Nipple
Cap
Sediment
Trap
Continued
Page 12
UNVENTED NATURAL GAS LOG HEATER
k
INSTALLATION
Continued
CHECKING GAS
CONNECTIONS
WARNING: Test all gas piping and connections for leaks
after installing or servicing. Correct all leaks at once.
WARNING: Never use an open
flame to check for a leak. Apply a
mixture of liquid soap and water
to all joints. Bubbles forming show
a leak. Correct all leaks at once.
Pressure Testing gas Supply
Piping system
Test Pressures In Excess Of 1/2 PSIG
1. Disconnect heater and its individual
manual shutoff valve from gas supply
piping system. Pressures in excess of
1/2 psig will damage heater regulator.
2. Cap off open end of gas pipe where
manual shutoff valve was connected.
3.Pressurize supply piping system by either using compressed air or opening
main gas valve located on or near gas
meter.
4.Check all joints of gas supply piping
system. Apply mixture of liquid soap
and water to gas joints. Bubbles forming show a leak.
5.Correct all leaks at once.
6.Reconnect heater and manual shutoff
valve to gas supply . Check reconnected
fittings for leaks.
Test Pressures Equal To or Less Than
1/2 PSIG
1.Close manual shutoff valve (see Figure 14).
2.Pressurize supply piping system by either using compressed air or opening
main gas valve located on or near gas
meter.
3.Check all joints from gas meter to manual
shutoff valve (see F igure 15). Apply mixture of liquid soap and water to gas joints.
Bubbles forming show a leak.
4.Correct all leaks at once.
Pressure Testing Heater Gas
Connections
1.Open manual shutoff valve (see Figure 14).
2.Open main gas valve located on or near
gas meter.
3.Make sure control knob of heater is in
the OFF position.
4.Check all joints from manual shutoff
valve to control valve (see Figure 15).
Apply mixture of liquid soap and water to gas joints. Bubbles forming show
a leak.
5.Correct all leaks at once.
6. Light heater (see Operating Heater,
pages 15 through 17). Check all other
internal joints for leaks.
7.Turn of f heater (see To T urn Off Gas toAppliance, page 16).
Manual
Shutoff
Valve
Figure 14 - Manual Shutoff Valve
Manual
Shutoff
Valve
Gas Meter
Figure 15 - Checking Gas Joints
ON
Open
POSITION
OFF
Closed
POSITION
Thermostat Gas
Valve or Control
Valve Location
INSTALLING REMOTE RECEIVER UNIT
1.Disconnect switch wires from the control valve.
2.Remove screws and nuts.
3.Remove switch plate (see Figure 16).
Discard after removing.
4.Install remote receiver unit onto gas log
heater base using clips (2) and insulating washers provided.
5.Push clips firmly into place (see Figure 17).
6.Connect wires as shown in Figure 18.
Front
Back
Screw
Nut
Wires
Figure 16 - Switch Plate and Wiring Harness (Switch Plate and Orientation May
Vary Depending On Model)
Front
Mounting
Clips
Insulating
Washers
Figure 17 - Installing Remote Receiver
White
Wire From
Receiver
Red Wire From Receiver
Figure 18 - Connecting Wires
Nut
Remote
Receiver
Valve
Bac
12
105677
Page 13
OWNER’S MANUAL
AUTO
OFF
ON
INSTALLATION
Continued
INSTALLING WIRELESS
REMOTE CONTROL
ACCESSORY
Two 9-volt alkaline batteries (not included)
are required to operate this heater with the
wireless hand held remote control set. One
battery must be installed in the receiver and
one in the hand-held remote control unit.
Note:
Only use alkaline batteries.
Installing 9-Volt Battery in
Receiver
1. Locate back of receiver under front
burner of heater.
2.Locate the battery clip mounted on the
back of the receiver.
3.Slide a 9-volt battery through the clip.
4.Attach the terminal wires to the battery.
Receiver
Terminal
Wires
Battery Clip
9-Volt Battery
Figure 19 - Installing Receiver on the
Back of the Base
Installing 9-Volt Battery (Not
Included) in Hand-Held Remote
Control Unit
1.Remove battery cover on back of remote control unit.
2. Attach terminal wires to the battery.
Place battery into the battery housing.
3.Replace battery cover onto remote control unit.
105677
Battery Cover
Terminal
Wires
Remote
Control
9-Volt
Battery
Battery Housing
Unit
Figure 20 - Installing Battery in HandHeld Remote Control Unit
INSTALLING LOGS
(CGD3924NRA)
WARNING: Failure to position
the parts in accordance with these
diagrams or failure to use only
parts specifically approved with
this heater may result in property
damage or personal injury.
CAUTION: After installation
and periodically thereafter, check
to ensure that no flame comes in
contact with any log. With the
heater set to HIGH, check to see
if flames contact any log. If so,
reposition logs according to the
log installation instructions in this
manual. Flames contacting logs
will create soot.
Each log is marked with a number. These
numbers will help you identify the log when
installing. It is very important to install these
logs exactly as instructed. Do not modify
logs. Only use logs supplied with heater.
1.Locate pegs on the bottom of back log (#1).
Slide these pegs into the holes in the grate
base behind the burner (see Figure 21).
2.Place the base of the middle log (#2) in
the U-shaped slots of the grate base in
front of the back log. The cutout on the
right of the middle log should fit over the
burner (see Figure 22). Make sure the
front of the middle log is resting on the
tabs of the grate base and the cutout area
is centered over the burner “U” bend.
3.Locate the recesses on the back of the
front log (#3). Fit these recesses between
the posts of the grate base (see Figure 23).
13
Back Log (#1)
Peg
Hole in
Grate Base
AUTO
OFF
O
N
Burner
Figure 21 - Installing Back Log (#1)
Middle Log (#2)
Tab
Burner
Cutout
“U” Bend
U-Shaped
Slot
Figure 22 - Installing Middle Log (#2)
Front Log (#3)
Recess
3
AUTO
OFF
Post
Figure 23 - Installing Front Log (#3)
ON
Post
Continued
Page 14
UNVENTED NATURAL GAS LOG HEATER
AUTO
O
F
F
ON
AU
TO
OFF
O
N
INSTALLATION
Continued
4.Locate the notches in the bottom of the
crossover log (#4). Place the crossover
log on top of the middle log and front
log. Make sure the notches of the crossover log lines up with rectangular knobs
on top of the middle and front logs (see
Figure 24).
5.Add lava rock around base of heater. Do
not place any lava rock on logs or b urner.
Notches
AUTO
OFF
ON
Rectangular
Knobs
Figure 24 - Installing Crossover Log (#4)
INSTALLING LOGS ON
MODELS CGB3924PRA AND
CGB3930PRA
Crossover Log (#4)
Each log is marked with a number. These
numbers will help you identify the log when
installing. It is very important to install these
logs exactly as instructed. Do not modify
logs. Only use logs supplied with heater.
1.Place the base of the middle log (#1) in
the U-shaped slots of the grate base.
The cutout on the right of the middle
log should bit over the burner (see Figure 25). Make sure the front of the
middle log is resting on the tabs of the
grate base and the cutout area is centered over the burner “U” bend.
2.Locate pegs on the bottom of back log (#2).
Slide these pegs into the holes in the grate
base behind the burner (see Figure 26).
3.Place cross-over log (#3) onto the pin
(right) on middle log (#1) and into the recess of the back log (#2) (see Figure 27).
4.Locate the notches in the bottom of the
front log (#4). Place the front log on
the grate fingers. Make sure the notches
of the front log line up with the grate
fingers (see Figure 28).
5.With knot to right side, place smaller
log piece (#5) over the pin on the lift
side of the middle log. The smaller log
will rest on front log against the “knot”
on the left (see Figure 29, page 15).
6.Add lava rock around base of heater . Do
not place any lava rock on logs or b urner.
Middle Log (#1)
Back Log (#2)
Hole in
Grate Base
Peg
Burner
Figure 26 - Installing Back Log (#2)
Crossover Log (#3)
Recess
Peg
A
U
T
O
OFF
ON
WARNING: Failure to position
the parts in accordance with these
diagrams or failure to use only
parts specifically approved with
this heater may result in property
damage or personal injury.
CAUTION: After installation
and periodically thereafter, check
to ensure that no flame comes in
contact with any log. With the
heater set to HIGH, check to see
if flames contact any log. If so,
reposition logs according to the
log installation instructions in this
manual. Flames contacting logs
will create soot.
Tab
Burner
A
U
T
O
O
F
F
ON
“U” Bend
U-Shaped
Slot
Figure 25 - Installing Middle Log (#1)
14
Figure 27 - Installing Crossover Log (#3)
Front Log (#4)
Notches
Grate Fingers
Figure 28 - Installing Front Log (#4)
105677
Page 15
OWNER’S MANUAL
INSTALLATION
Continued
Log Piece (#5)
Peg
A
U
TO
OFF
O
N
Figure 29 - Installing Log Piece (#5)
OPERATING
HEATER
FOR YOUR SAFETY
READ BEFORE
LIGHTING
WARNING: If you do not follow these instructions exactly, a
fire or explosion may result causing property damage, personal
injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly .
B. BEFORE LIGHTING smell all
around the appliance area for gas. Be
sure to smell next to the floor because
some gas is heavier than air and will
settle on the floor.
WHAT TO DO IF YOU SMELL
GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call y our gas supplier
from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
105677
C. Use only y our hand to push in or turn
the gas control knob. Ne ver use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualified service technician or gas
supplier. Force or attempted repair
may result in a fire or explosion.
D. Do not use this appliance if any part
has been under water. Immediately
Note:
Home owners generally prefer to
operate their heater with the chimney
damper closed. This will put all the heat
into the room. However, there may be
times you will desire the full flames of the
Hi heat setting but will find the heat output
excessive. You can open the chimney
damper (if you have one) fully or partially
to release some of the heat.
call a qualified service technician to
inspect the appliance and to replace
any part of the control system and
any gas control which has been un-
WARNING: Damper handle
will be hot if heater has been
running.
der water.
LIGHTING
INSTRUCTIONS
1.STOP! Read the safety information
in column 1.
2.Make sure manual shutoff valve is
fully open.
WARNING:
3.Set selector switch in the OFF position.
• If fireplace has glass doors,
never operate this heater with
glass doors closed. If you operate heater with doors closed,
heat buildup inside fireplace will
cause glass to burst. Also if
fireplace opening has vents at
the bottom, you must open the
vents before operating heater.
• You must operate this heater
with a fireplace screen in place.
Make sure fireplace screen is
closed before running heater.
WARNING: Burners will come
on automatically within one
minute when the remote selector
switch is in the ON position after
the pilot is lit.
4.Press in and turn control knob clockwise to the OFF position.
5.Wait f ive (5) minutes to clear out any
gas. Then smell for gas, including
near the floor. If you smell gas,
STOP! Follow “B” in the safety in-
NOTICE: During initial operation
of new heater, burning logs will
give off a paper-burning smell.
Orange flame will also be present.
Open damper or window to vent
smell. This will only last a few hours.
formation, column 1. If you don’t
smell gas, go to the next step.
6.Press in and turn control knob counterclockwise to the PILOT
position. Press in control knob for
five (5) seconds (see Figure 30).
Note:
heater for the first time after hooking up to gas supply. If so, the control knob may need to be pressed in
for 30 seconds or more. This will allow air to bleed from the gas system.
Flame Adjustment Knob
REMOTE
OFF
ON
Ignitor Button
Selector Switch in OFF Position
Figure 30 - Control Knob and Ignitor Button Location
15
L
You may be running this
Control Knob
I
H
O
O
F
F
N
P
O
I
L
O
T
Continued
Page 16
UNVENTED NATURAL GAS LOG HEATER
OPERATING
HEATER
Continued
7.With control knob pressed in, press
and release ignitor button. This will
light pilot. The pilot is attached to the
front burner. If needed, keep pressing ignitor button until pilot lights.
Note:
If pilot does not stay lit, contact a qualified service person or gas
supplier for repairs. Until repairs ar e
made, light pilot with match. T o light
pilot with match, see Manual Light-ing Procedure.
8.Keep control knob pressed in for 30
seconds after lighting pilot. After 30
seconds, release control knob.
• If control knob does not pop out
when released, contact a qualified
service person or gas supplier for
repairs.
Note:
If pilot goes out, repeat steps
4 through 8.
9. Slightly push in and turn control
knob counterclockwise to
the ON position.
10. Wait one minute and switch selector
switch to the ON position to light
burners.
11. Set flame adjustment knob to any
level between HI and LO.
CAUTION: Do not try to adjust
heating levels by using the
manual shutoff valve.
WARNING: Make sure the selector switch is in the OFF position
when you are away from home for
long periods of time. Heater will
come on automatically with selector switch in the ON position.
Pilot Burner
Ignitor Electrode
TO TURN OFF GAS
TO APPLIANCE
Shutting Off Heater
1.T urn control knob clockwise
to the OFF position.
2a. Set selector switch in the OFF position.
2b. If Using Optional Hand-Held re-
mote: Set selector switch in the OFF
position to keep from draining battery .
Shutting Off Burners Only
(pilot stays lit)
You may shut off the burners and keep
the pilot lit by doing one of the following:
1.T urn control knob clockwise
to the PILOT position.
2.Use remote control manual OFF button.
3.Set selector switch in the OFF position.
MANUAL LIGHTING
PROCEDURE
1.Follow steps 1 through 6 under Lighting Instructions, page 15.
2.Depress control knob and light pilot
with match.
3.Keep control knob pressed in for 30
seconds after lighting pilot. After 30
seconds, release control knob. Now
follow steps 9 through 11, column 1.
OPTIONAL REMOTE
OPERATION
Note:
All remote control accessories must
be purchased separately (see Accessories,
page 27). Follow instructions included
with the remote control.
Thermostat Control Operation
(Optional CGHRCT1 Only) The thermostat control setting on the remote control unit can be set to any comfort level
between HI and LO. The burner will turn
on and off automatically to maintain the
comfort level you select. The ideal comfort setting will vary by household depending upon the amount of space to be
heated, the output of the central heating
system, etc.
NOTICE: You must light the pilot
before using the hand-held remote control unit. See
Instructions
1.After lighting, let pilot flame burn for
about one minute. Turn control knob
to ON position. Adjust flame adjustment knob anywhere between HI and
LO. Slide the selector switch to the
REMOTE position.
ers may light if hand-held remote ON
button was on when selector switch
was last turned off. You can now turn
the burners on and off with the handheld remote control unit.
IMPORTANT:
lector switch in the REMOTE position when the pilot is not lit. This will
drain the battery.
IMPORTANT:
ON/OFF buttons on the hand-held
remote control unit for up to 3 seconds to assure proper operation.
on page 15.
Do not leave the se-
Be sure to press the
Note:
Lighting
The burn-
CGHRC Series Operation:
2a. Pr ess the ON/OFF button to turn the
burners on and off. When turning
burners off, the pilot will remain lit.
CGHRCT Series Operation:
2b. Select the MAN (manual) or AUTO
button on the hand-held remote control unit (see Figure 33, page 17).
• In manual mode, turn burners on
or off by pressing the ON or OFF
buttons on the hand-held remote
control unit.
• In auto mode, the room temperatur e
is controlled by the thermostat in the
hand-held remote control unit. To
increase the room temperature,
press the top arrow of the TEMP
button. To lower the room the temperature, press the bottom arrow of
the TEMP button. At higher settings
the heater will run more.
Figure 31 - Pilot
16
105677
Page 17
OWNER’S MANUAL
OPERATING
HEATER
Continued
IMPORTANT:
has been specially engineered to take
an air temperature sample every 5.5
minutes in the auto mode. It will not
respond immediately to the temperature setting being turned up or down.
IMPORT ANT :
control unit must be near the heater.
Do not keep the hand-held remote
control unit too close to the heater.
The thermostat on the hand-held remote control unit will heat up too
quickly and turn the heater off.
This remote control
The hand-held remote
Flame Adjustment Knob
3.Use the ST A TUS button on the handheld remote control unit to see the
operation mode being used and the
temperature setting selected. A red
light will come on beside the operation mode being used when the status button is pressed.
4.To turn the burners off when operating in the manual mode, press the OFF
button. If operating in the auto mode,
press the MAN button, then press the
OFF button. The pilot will remain lit.
IMPORTANT:
To turn the pilot off,
manually turn the control knob on the
heater to the OFF position.
Control Knob in On Position
I
ON
OFF
REMOTE
H
L
O
P
I
L
O
F
T
F
O
O
N
INSPECTING
BURNERS
Check pilot flame pattern and burner flame
patterns often.
PILOT FLAME PATTERN
Figure 34 shows a correct pilot flame pattern.
Figure 35 shows an incorrect pilot flame
pattern. The incorrect pilot flame is not touching the thermocouple. This will cause the
thermocouple to cool. When the thermocouple cools, the heater will shut down.
If pilot flame pattern is incorrect, as shown
in Figure 35
• turn heater off (see To Turn Off Gas toAppliance, page 16)
• see Troubleshooting, pages 19 through 21
Pilot Burner
Thermocouple
Selector Switch in Remote Position
Figure 32 - Setting the Selector Switch, Control Knob, and Flame Adjustment Knob for
Remote Operation
Shows Temperature Setting
HI
Increases Room
Temperature
Allows Burners to be
Turned On and Off with the
Hand-Held Remote Unit.
The Log Heater Will Automatically Cycle Between Pilot and
the Heat Setting That Has Been
Selected.
LO
MANON
AUTOOFF
STATUS
TEMP
Decreases Room
Temperature
Turns Burners
On and Off
Shows Current
Operation Mode
Figure 33 - Thermostat Hand-Held Remote Control Unit Selections
Figure 34 - Correct Pilot Flame Pattern
Pilot Burner
Thermocouple
Figure 35 - Incorrect Pilot Flame Pattern
MAIN BURNER
Periodically inspect all burner flame holes
with the heater running. All slotted burner
flame holes should be open with yellow
flame present. All round burner flame holes
should be open with a small blue flame
present. Some burner flame holes may become blocked by debris or rust, with no
flame present. If so, turn off heater and let
cool. Either remove blockage or replace
burner. Blocked burner flame holes will
create soot.
105677
17
Page 18
UNVENTED NATURAL GAS LOG HEATER
CLEANING AND
MAINTENANCE
WARNING: Turn off heater
and let cool before cleaning.
CAUTION: You must keep
control areas, burner, and circulating air passageways of heater
clean. Inspect these areas of
heater before each use. Have
heater inspected yearly by a qualified service person. Heater may
need more frequent cleaning due
to excessive lint from carpeting,
pet hair, etc.
CLEANING BURNER
INJECTOR HOLDER AND
PILOT AIR INLET HOLE
The primary air inlet holes allow the proper
amount of air to mix with the gas. This
provides a clean burning flame. Keep these
holes clear of dust, dirt, and lint. Clean these
air inlet holes prior to each heating season.
Blocked air holes will create soot. We recommend that you clean the unit every 2,500
hours of operation or every three months.
We also recommend that you keep the burner
tube and pilot assembly clean and free of
dust and dirt. To clean these parts we recommend using compressed air no greater than
30 PSI. Your local computer store, hardware store, or home center may carry compressed air in a can. You can use a vacuum
cleaner in the blow position. If using compressed air in a can, please follow the directions on the can. If you don't follow directions on the can, you could damage the pilot
assembly.
1.Shut off the unit, including the pilot.
Allow the unit to cool for at least thirty
minutes.
2.Inspect burner, pilot, and primary air
inlet holes on injector holder for dust
and dirt (see Figure 36).
3. Blow air through the ports/slots and
holes in the burner.
4.Check the injector holder located at the
end of the burner tube again. Remove
any large particles of dust, dirt, lint, or
pet hairs with a soft cloth or vacuum
cleaner nozzle.
5.Blow air into the primary air holes on
the injector holder.
6.In case any large clumps of dust have
now been pushed into the burner repeat
steps 3 and 4.
Clean the pilot assembly also. A yellow tip
on the pilot flame indicates dust and dirt in
the pilot assembly. There is a small pilot air
inlet hole about two inches from where the
pilot flame comes out of the pilot assembly
(see Figure 37). With the unit off, lightly
blow air through the air inlet hole. You may
blow through a drinking straw if compressed
air is not available.
Injector Holder
Burner
Tube
Primary Air Inlet
Holes (Shape of
Holes May Vary
by Model)
Figure 36 - Injector Holder On Outlet
Burner Tube
Burner
Tube
Pilot
Assembly
Pilot Air
Inlet
Hole
Figure 37 - Pilot Inlet Air Hole
(May Be Brass
or Aluminum
Depending on
Model)
Ports/Slots
LOGS
• If you remove logs for cleaning, refer to
Installing Logs, pages 13 through 15, to
properly replace logs.
• Replace log(s) if broken or chipped
(dime-sized or larger).
MAIN BURNER
Periodically inspect all burner flame holes
with the heater running. All slotted burner
flame holes should be open with yellow
flame present. All round burner flame holes
should be open with a small blue flame
present. Some burner flame holes may become blocked by debris or rust, with no
flame present. If so, turn off heater and let
cool. Either remove blockage or replace
burner. Blocked burner flame holes will
create soot.
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
When Gas Quality Is Bad
• pilot will not stay lit
• burners will produce flames and soot
• heater will backfire when lit
You may feel your gas pressure is too low or
gas quality is bad. If so, contact your local
natural gas supplier.
TECHNICAL
SERVICE
You may have further questions about installation, operation, or troubleshooting.
If so, contact DESA International’s Technical Service Department at 1-800-DESA LOG
(1-800-337-2564).
You can also visit DESA International’s
Technical Service web site at
www.desatech.com.
For information or questions concerning
hand-held remote or receiver, contact Tracking Technology at 1-800-301-0440 or
www.trackingtech.com.
18
105677
Page 19
OWNER’S MANUAL
TROUBLESHOOTING
Note:
For additional help, visit DESA
International’s Technical Service web
site at www.desatech.com.
Note:
All troubleshooting items are listed in
order of operation.
OBSERVED PROBLEM
When ignitor button is pressed, there is no
spark at ODS/pilot
When ignitor button is pressed, there is
spark at ODS/pilot but no ignition
WARNING: Turn off heater
and let cool before servicing. Only
a qualified service person should
service and repair heater.
POSSIBLE CAUSE
1. Ignitor electrode not connected to ignitor cable
2. Ignitor cable pinched or wet
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
7. Ignitor electrode positioned wrong
1. Gas supply turned off or manual shutof f
valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in
PILOT position
4. Air in gas lines when installed
5. ODS/pilot is clogged
6. Gas regulator setting is not correct
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
REMEDY
1. Reconnect ignitor cable
2. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
3. Tighten nut holding piezo ignitor to base
panel of log set. Nut is located behind
base panel
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace piezo ignitor
7. Replace piezo ignitor
1. Turn on gas supply or open manual
shutoff valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT
position
4. Continue holding down control knob. Repeat igniting operation until air is removed
5. Clean ODS/pilot (see Cleaning andMaintenance, page 18) or replace ODS/
pilot assembly
6. Replace gas control
ODS/pilot lights but flame goes out when
control knob is released
105677
1. Control knob not fully pressed in
2. Control knob not pressed in long enough
3. Manual shutoff valve not fully open
4. Pilot flame not touching thermocouple,
which allows thermocouple to cool,
causing pilot flame to go out. This problem could be caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
5. Thermocouple connection loose at control valve
6. Thermocouple damaged
7. Control valve damaged
www.desatech.com
19
1. Press in control knob fully
2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
3. Fully open manual shutoff valve
4. A) Contact local natural gas company
B) Clean ODS/pilot (see Cleaning andMaintenance, page 18) or replace ODS/
pilot assembly
5. Hand tighten until snug, then tighten 1/4
turn more
6. Replace thermocouple
7. Replace control valve
Continued
Page 20
UNVENTED NATURAL GAS LOG HEATER
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
Burner does light after ODS/pilot is lit
Delayed ignition burner
Burner backfiring during combustion
Slight smoke or odor during initial operation
POSSIBLE CAUSE
1. Burner orifice clogged
2. Inlet gas pressure is too low
3. Burner orifice diameter is too small
4. Thermopile leads disconnected or improperly connected
5. Burners will not come on in remote
position
1. Manifold pressure is too low
2. Burner orifice clogged
1. Burner orifice is clogged or damaged
2. Damaged burner
3. Gas regulator defective
1. Not enough air
2. Gas regulator defective
3. Residues from manufacturing processes
and logs curing
REMEDY
1. Clean burner (see Cleaning and Maintenance, page 18) or replace burner orifice
2. Contact local natural gas company
3. Replace burner orifice
4. Reconnect leads (see Wiring Diagram,
page 27)
5. Replace battery in transmitter and receiver
1. Contact local natural gas company
2. Clean burner (see Cleaning and Mainte-nance, page 18) or replace burner orifice
1. Clean burner (see Cleaning and Mainte-nance, page 18) or replace burner orifice
2. Replace damaged burner
3. Replace gas control
1. Check burner for dirt and debris. If
found, clean burner (see Cleaning andMaintenance, page 18)
2. Replace gas control
3. Problem will stop after a few hours of
operation
Moisture/condensation noticed on windows
Heater produces a whistling noise when
burner is lit
White powder residue forming within burner
box or on adjacent walls or furniture
Remote does not function
1. Not enough combustion/ventilation air
1. Turning control knob to HI position
when burner is cold
2. Air in gas line
3. Air passageways on heater blocked
4. Dirty or partially clogged burner orifice
1. When heated, vapors form furniture polish, wax, carpet cleaners, etc. turn into
white powder residue
1. Battery is not installed. Battery power
is low
www.desatech.com
20
1. Refer to Air for Combustion and Ventilation requirements (page 4)
1. Turn control knob to LO position and
let warm up for a minute
2. Operate burner until air is removed from
line. Have gas line checked by local
natural gas company
3. Observe minimum installation clearances (see pages 7 through 9)
4. Clean burner (see Cleaning and Mainte-nance, page 18) or replace burner orifice
1. Turn heater off when using furniture
polish, wax, carpet cleaners or similar
products
1. Replace 9-volt batteries in receiver and
remote control
105677
Page 21
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
OWNER’S MANUAL
IMPORTANT:
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
Operating heater where impurities in air exist may create odors. Cleaning
OBSERVED PROBLEM
Heater produces a clicking/ticking noise
just after burner is lit or shut off
Heater produces unwanted odors
Heater shuts off in use (ODS operates)
Gas odor even when control knob is in OFF
position
POSSIBLE CAUSE
1. Metal expanding while heating or contracting while cooling
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See
ment above)
2. Gas leak. See W arning statement at
top of page
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak. See W arning statement at
top of page
2. Control valve defective
IMPORTANT
state-
REMEDY
1. This is common with most heaters. If
noise is excessive, contact qualif ied service person
1. Open window and ventilate room. Stop
using odor causing products while heater
is running
2. Locate and correct all leaks (see Check-ing Gas Connections, page 12)
1. Open window and/or door for ventilation
2. Contact local natural gas company
3. Clean ODS/pilot (see Cleaning andMaintenance, page 18)
1. Locate and correct all leaks (see Check-ing Gas Connections, page 12)
2. Replace control valve
Gas odor during combustion
105677
1. Foreign matter between control valve
and burner
2. Gas leak. See W arning statement at
top of page
www.desatech.com
21
1. Take apart gas tubing and remove foreign matter
2. Locate and correct all leaks (see Check-ing Gas Connections, page 12)
Page 22
UNVENTED NATURAL GAS LOG HEATER
ILLUSTRATED
PARTS
BREAKDOWN
CGD3924NRA
11
1
4
3
5
9
26
6
2
10
7
12
8
17
19
28
18
16
22
23
24
26
27
13
15
14
29
I
21
H
L
O
O
F
F
N
O
P
I
T
L
O
20
16
I
H
L
O
O
F
F
N
O
P
T
I
L
O
25
16
22
105677
Page 23
OWNER’S MANUAL
PARTS LIST
CGD3924NRA
This list contains replaceable parts used in your heater. When ordering parts, follow the instructions
listed under Replacement Parts on page 26 of this manual.
This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed
under Replacement Parts on page 26 of this manual.
Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
call DESA International’s Technical Service
Department at 1-800-DESA LOG (1-800337-2564).
When calling DESA International, have
ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural
gas)
• purchase date
Usually, we will ask you to return the defec-
tive part to the factory.
PARTS NOT UNDER
WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s), either contact your nearest Parts
Central or call DESA International’s Parts
Department at 1-800-972-7879 for referral
information.
When calling DESA International, have
ready
• model number of your heater
• the replacement part number
PARTS CENTRAL
These Parts Centrals are privately owned businesses. They have agreed to support our
customer’s needs by providing original replacement parts and accessories. When calling
a Parts Central, ask for the Parts Department.
Baltimore Electric
1348 Dixwell Avenue
Hamden, CT 06514
1-800-397-7553
203-248-7553
Parts Department
Portable Heater Parts
342 N. County Rd. 400 East
Valparaiso, IN 46383
All States
219-462-7441
1-800-362-6951
FBD
1349 Adams St.
Bowling Green, KY 42103
502-846-1199
1-800-654-8534
Four Flags Power Products
1115 Stateline Road
Niles, MI 49120
616-684-2697
1-800-268-4983
Parts Only
Master Parts Distribution
1184 Wilson Ave. NW
Grand Rapids, MI 49504
616-791-8270
1-800-446-1446
Washer Equipment Co.
1715 Main Street
Kansas City, MO 64108
KS, MO, AR
816-842-3911
East Coast Energy Products
707 Broadway
W. Long Branch, NJ 07764
732-870-8809
1-800-755-8809
P.O. Box 275
North Dayton Station
Dayton, OH 45404
All States
937-258-3721
OH 1-800-762-3426
Halco Enterprises
208 Carter Drive, Unit 21
West Chester, PA 19382
610-430-7717
1-800-368-0803
LA Porte’s Parts & Service
2444 N. 5th Street
Hartsville, SC 29550
803-332-0191
Parts Department
Cans Unlimited, Inc.
P.O. Box 645
Taylor, SC 29687
All States
803-879-3009
1-800-845-5301
Heater and Fireplace Store
1922 N Route 9
Cape May Court, NJ 08210
609-624-0678
Parts Department
26
105677
Page 27
OWNER’S MANUAL
ACCESSORIES
Purchase these fireplace accessories from
your local dealer. If they can not supply
these accessories, either contact your nearest Parts Central (see page 28) or call DESA
International’s Sales Department at 1-800972-7879 for referral information. You can
also write to the address listed on the back
page of this manual.
RECEIVER AND HAND-HELD
THERMOSTAT REMOTE
CONTROL KIT - CGHRCT
SERIES
Allows the gas log heater to be operated in
a manually or thermostatically controlled
mode. You can turn the gas log heater on and
off without ever leaving the comfort of your
easy chair.
SPECIFICATIONS
Btu (Variable)20,000/39,000
Type GasNatural Gas
Only
IgnitionPiezo
Manifold Pressure3.5" W.C.
Inlet Gas
Pressure (in. of water)
Maximum10.5"
Shipping Weight30 lbs.
WIRING DIAGRAM
On
Off
Remote
Thermopile
Receiver
Black
Red
Red
White
TPTHTH
Gas Control
TPTH
TP
FIREPLACE HOOD
Black - GA6050
Brass - GA6052
Antique Brass - GA6053
Helps deflect heat away from mantel or wall
above fireplace.
LAVA ROCK - GA6060
(Not Shown)
Order when additional rock is desired. (3 lb.
bag)
RECEIVER AND HANDHELD REMOTE CONTROL
KIT - CGHRC SERIES
Allows the gas log heater to be turned on and
off by using a hand-held remote control.
DAMPER CLAMP - GA6080
(Not Shown)
Permanently opens chimney flue damper
for vented operation. Can be used only
with non-thermostat accessories.
105677
27
Page 28
WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written
warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY
COMFORT GLOW VENT-FREE NATURAL GAS LOG HEATERS
DESA International warrants this product to be free from defects in materials and components for two (2) years from the date of first
purchase, provided that the product has been properly installed, operated and maintained in accordance with all applicable instructions.
To make a claim under this warranty the Bill of Sale or cancelled check must be presented.
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater
to proper operating condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s)
MUST be obtained through authorized dealers of this product and/or DESA International who will provide original factory
replacement parts. Failure to use original factory replacement parts voids this warranty. The heater MUST be installed by a qualified
installer in accordance with all local codes and instructions furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become
damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic
cost, labor, transportation and any and all such other costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE
PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS
THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE TO TWO (2) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST
PURCHASE; AND DESA INTERNATIONAL’S LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE
PRODUCT AND DESA INTERNATIONAL SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER
INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential
damages, so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:
INTERNATIONAL
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
www.desatech.com
105677 01
NOT A UPC
105677-01
Rev. A
05/99
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