Desa CGB3930NRA, CGD3924NRA, CGB3924NRA User Manual

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Page 1

PREMIUM AGED SPLIT OAK AND

REMOTE

OFF

YELLOW FLAME UNVENTED (VENT-FREE)

NATURAL GAS LOG HEATERS

Also Design-Certified As Vented Decorative Appliances When

Not Used With Hand-Held Thermostat Remote

OWNER’S OPERATION AND INSTALLATION MANUAL

CGD3924NRA CGB3924NRA CGB3930NRA

24" and 30"

Remote Ready

Patent Pending

(Yellow Flame Model Shown)

WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.

WARNING: Improper installation, adjustment, alteration, service, or maintenance can cause injury or property damage. Refer to this manual for correct installation and operational procedures.

— Do not store or use gasoline or other

flammable vapors and liquids in the vicinity of this or any other appliance.

For assistance or additional information consult a qualified installer, service agency, or the gas supplier.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

— Installation and service must be per-

formed by a qualified installer, service agency, or the gas supplier.

WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factory-built fireplace, or in an approved ventless firebox. It is design-certified for these installations in accordance with ANS Z21.11.2. Exception: Do not install this appliance in a factory-built fireplace that includes instructions stating it has not been tested or should not be used with unvented gas logs.

WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided. Refer to

Air for Combustion and Ventilation

section on page 4 of this manual.

This appliance may be installed in an aftermarket* manufactured (mobile) home, where not prohibited by state or local codes.

* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.

Save this manual for future reference.

Page 2

UNVENTED NATURAL GAS LOG HEATER SAFETY

INFORMATION

WARNINGS

IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate, or service this heater. Improper use of this heater can cause serious injury or death from burns, fire, explosion, electrical shock, and carbon monoxide poisoning.

DANGER: Carbon monoxide

poisoning may lead to death!

Carbon Monoxide Poisoning: Early

signs of carbon monoxide poisoning resemble the flu, with headaches, dizziness, or nausea. If you have these signs, the heater may not be working properly. Get fresh air at once! Have heater serviced. Some people are more affected by carbon monoxide than others. These include pregnant women, people with heart or lung disease or anemia, those under the influence of alcohol, and those at high altitudes.

Natural Gas: Natural gas is odorless. An odor-making agent is added to the gas. The odor helps you detect a gas leak. However, the odor added to the gas can fade. Gas may be present even though no odor exists.

Make certain you read and understand all Warnings. Keep this manual for reference. It is your guide to safe and proper operation of this heater.

WARNING: Any change to this heater or its controls can be dangerous.

1. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.

2. If you smell gas

• shut off gas supply

• do not try to light any appliance

• do not touch any electrical switch; do

not use any phone in your building

• immediately call your gas supplier from a neighbor’s phone. F ollow the gas supplier’s instructions

• if you cannot reach your gas supplier , call the fire department

3. This heater shall not be installed in a bedroom or bathroom unless installed as a vented appliance (see Installing Damper Clamp Accessory, page 10).

4. Never install the heater

• in a recreational vehicle

• where curtains, furniture, clothing, or

other flammable objects are less than 42 inches from the front, top, or sides of the heater

• in high traffic areas

• in windy or drafty areas

5. Before installing in a solid fuel burning fireplace, the chimney flue and firebox must be cleaned of soot, creosote, ashes and loose paint by a qualified chimney cleaner. Creosote will ignite if highly heated. Inspect chimney flue for damage. If damaged, operate heater with flue damper closed.

6. If fireplace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat buildup inside fireplace will cause glass to burst. Also if fireplace opening has vents at the bottom, you must open the vents before operating heater .

7. Y ou must operate this heater with a f ireplace screen in place. Make sure fireplace screen is closed before running heater.

8. This log heater is designed to be smokeless. If logs ever appear to smoke, turn off heater and call a qualified service per son.

Note:

During initial operation, slight smoking may occur due to log curing and heater burning manufacturing residues.

9. To prevent the creation of soot, follow the instructions in Cleaning and Main- tenance, page 18.

10. Do not allow fans to blow directly into the fireplace. Avoid an y drafts that alter burner flame patterns. Ceiling fans may create drafts that alter burner flame patterns. Altered burner patterns can cause sooting.

11. Before using furniture polish, wax, car pet cleaner, or similar products, turn heater off. If heated, the vapors from these products may create a white residue within burner box or on adjacent walls or furniture.

12. Do not use a blower insert, heat exchanger insert or other accessory not approved for use with this heater.

13. This heater needs fresh, outside air ventilation to run properly. This heater has an oxygen depletion sensor (ODS) pilot light safety system. The ODS shuts down the heater if not enough fresh air is available. See Air for Combustion and Ventilation, pages 4 through 6. If heater keeps shutting off, see Trouble- shooting, pages 19 through 21.

14. Do not run heater

• where flammable liquids or vapors

are used or stored

• under dusty conditions

15. Do not use this heater to cook food or burn paper or other objects.

16. Never place any objects on the heater.

17. Heater base assembly becomes very hot when running heater. K eep children and adults away from hot surface to avoid burns or clothing ignition. Heater will remain hot for a time after shutdown. Allow surface to cool before touching.

18. Carefully supervise young children when they are in the room with heater . When using the hand-held remote accessory, keep selector switch in the OFF position to prevent children from turning on burners with hand-held remote control unit.

19. Do not use heater if any part has been exposed to or under water . Immediately call a qualified service technician to inspect the room heater and to replace any part of the control system and any gas control which has been under water .

20. Do not operate heater if any log is broken. Do not operate heater if a log is chipped (dime-sized or larger).

21. Turn heater off and let cool before servicing, installing, or repairing. Make sure the remote selector switch is in the OFF position. Only a qualified service person should install, service, or repair heater.

22. Make sure the remote selector switch is in the OFF position when you are away from home for long periods of time.

23. This heater must not be connected to any external electrical source.

24. Operating heater above elevations of 4,500 feet may cause pilot outage.

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Page 3

OWNER’S MANUAL

PRODUCT IDENTIFICATION

Back Log

Crossover Log

Front Log

Optional Remote Control

TEMP

MAN

AUTO

ONLO

OFF

STATUS

Piezo Ignitor

Optional Selector Switch

Flame Adjustment Knob

Figure 1 - Yellow Flame Vent-Free Gas Log Heater Shown (Logs May Vary by Model)

Control Knob

Base Grate

Burner

Middle Log

PRODUCT FEATURES

OPERATION

This heater is clean burning. It requires no outside venting. There is no heat loss out a vent or up a chimney. Heat is generated by realistic dancing, yellow flames. This heater is designed for vent-free operation with flue damper closed. It has been tested and approved to ANS Z21.11.2 standard for unvented heaters. State and local codes in some areas prohibit the use of vent-free heaters. This heater may also be operated as a vented decorative (ANS Z21.60) product by opening flue damper (non-thermostat models only).

SAFETY PILOT

This heater has a pilot with an Oxygen Depletion Sensor Shutoff System (ODS). The ODS/pilot is a required feature for ventfree room heaters. The ODS/pilot shuts off the heater if there is not enough fresh air.

PIEZO IGNITION SYSTEM

LOCAL CODES

Install and use heater with care. Follow all local codes. In the absence of local codes, use the latest edition of The National Fuel Gas Code ANS Z223, also known as NFPA 54*.

*Available from: American National Standards Institute, Inc.

1430 Broadway

New York, NY 10018

National Fire Protection Association, Inc.

Batterymarch Park

Quincy, MA 02269

Note:

Where listed vented decorative logs are required, thermostat operation is not permitted.

UNPACKING

CAUTION: Do not remove the metal data plates attached to the heater base assembly. The data plates contain important warranty information.

1. Remove logs and heater base assembly from carton. heater base assembly by burners. This could damage heater. Always handle base assembly by grate.

2. Remove all protective packaging applied to logs and heater for shipment.

3. Check all items for any shipping damage. If damaged, promptly inform dealer where you bought heater.

Note:

Do not pick up

This heater has a piezo ignitor. This system requires no matches, batteries, or other sources to light heater.

REMOTE CONTROL ACCESSORIES

There are two optional remote controls that can be purchased separately for this log heater:

• hand-held ON/OFF remote

• hand-held thermostat remote See Accessories, page 27. The hand-held thermostat may not be used

where vented decorative listing is required.

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Page 4

UNVENTED NATURAL GAS LOG HEATER AIR FOR

COMBUSTION AND VENTILATION

WARNING: This heater shall not be installed in a confined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air. Read the following instructions to insure proper fresh air for this and other fuel-burning appliances in your home.

Today’s homes are built more energy efficient than ever. New materials, increased insulation, and new construction methods help reduce heat loss in homes. Home owners weather strip and caulk around windows and doors to keep the cold air out and the warm air in. During heating months, home owners want their homes as airtight as possible.

While it is good to make your home energy efficient, your home needs to breathe. Fresh air must enter your home. All fuel-burning appliances need fresh air for proper combustion and ventilation.

Exhaust fans, fireplaces, clothes dryers, and fuel burning appliances draw air from the house to operate. You must provide adequate fresh air for these appliances. This will insure proper venting of vented fuelburning appliances.

PROVIDING ADEQUATE VENTILATION

The following are excerpts from National Fuel Gas Code. NFPA 54/ANS Z223.1, Section 5.3, Air for Combustion and Ventilation.

All spaces in homes fall into one of the three following ventilation classifications:

1. Unusually Tight Construction

2. Unconfined Space

3. Confined Space The information on pages 4 through 6 will

help you classify your space and provide adequate ventilation.

Unusually Tight Construction

The air that leaks around doors and windows may provide enough fresh air for combustion and ventilation. However, in buildings of unusually tight construction, you must provide additional fresh air.

Unusually tight construction is defined as construction where:

a. walls and ceilings exposed to the

outside atmosphere have a continuous water vapor retarder with a rating of one perm (6 x 10 per pa-sec-m2) or less with openings gasketed or sealed

b. weather stripping has been

added on openable windows and doors

c. caulking or sealants are applied

to areas such as joints around window and door frames, between sole plates and floors, between wall-ceiling joints, between wall panels, at penetrations for plumbing, electrical, and gas lines, and at other openings.

If your home meets all of the three criteria above, you must provide additional fresh air. See

From Outdoors

If your home does not meet all of the three criteria above, proceed to

and

Ventilation Air

, page 6.

termining Fresh-Air Flow For Heater Location

, page 5.

and

-11

De-

Confined Space and Unconfined Space

The National Fuel Gas Code (ANS Z2123.1, 1992 Section 5.3) defines a confined space

as a space whose volume is less than 50 cubic feet per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating of all appliances installed in that space and an unconfined space as a space whose volume is not less than 50 cubic feet per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating of all appliances installed in that space. Rooms communicating directly with the space in which the appliances are installed*, through openings not furnished with doors, are considered a part of the unconfined space.

This heater shall not be installed in a confined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air.

* Adjoining rooms are communicating only if there are doorless passageways or ventilation grills between them.

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Page 5

OWNER’S MANUAL

AIR FOR COMBUSTION AND VENTILATION

Continued

DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION

Determining if You Have a Confined or Unconfined Space

Use this work sheet to determine if you have a confined or unconfined space. Space: Includes the room in which you will install heater plus any adjoining rooms with doorless passageways or ventilation grills between

the rooms.

1. Determine the volume of the space (length x width x height). Length x Width x Height = _________________cu. ft. (volume of space)

Example:

If additional ventilation to adjoining room is supplied with grills or openings, add the volume of these rooms to the total volume of the space.

2. Divide the space volume by 50 cubic feet to determine the maximum Btu/Hr the space can support.

_________________ (volume of space) ÷ 50 cu. ft. = (Maximum Btu/Hr the space can support)

Example:

3. Add the Btu/Hr of all fuel burning appliances in the space. Vent-free heater ____________________Btu/Hr Gas water heater* ____________________Btu/Hr Gas furnace ____________________Btu/Hr Vented gas heater ____________________Btu/Hr Gas fireplace logs ____________________Btu/Hr Other gas appliances*+____________________Btu/Hr Total =____________________Btu/Hr * Do not include direct-vent gas appliances. Direct-vent draws combustion air from the outdoors and vents to the outdoors.

4. Compare the maximum Btu/Hr the space can support with the actual amount of Btu/Hr used.

_________________ Btu/Hr (maximum the space can support) _________________ Btu/Hr (actual amount of Btu/Hr used)

Example:

The space in the above example is a confined space because the actual Btu/Hr used is more than the maximum Btu/Hr the space can support. You must provide additional fresh air. Your options are as follows:

A. Rework worksheet, adding the space of an adjoining room. If the extra space provides an unconfined space, remove door to adjoin-

ing room or add ventilation grills between rooms. See Ventilation Air From Inside Building, page 6.

B. Vent room directly to the outdoors. See Ventilation Air From Outdoors, page 6. C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined.

If the actual Btu/Hr used is less than the maximum Btu/Hr the space can support, the space is an unconfined space. You will need no additional fresh air ventilation.

Space size 20 ft. (length) x 16 ft. (width) x 8 ft. (ceiling height) = 2560 cu. ft. (volume of space)

2560 cu. ft. (volume of space) ÷ 50 cu. ft. = 51.2 or 51,200 (maximum Btu/Hr the space can support)

Example:

Gas water heater Vent-free heater + Total =

51,200 Btu/Hr (maximum the space can support) 79,000 Btu/Hr (actual amount of Btu/Hr used)

40,000 39,000 79,000

Btu/Hr Btu/Hr Btu/Hr

WARNING: If the area in which the heater may be operated is smaller than that defined as an unconfined space or if the building is of unusually tight construction, provide adequate combustion and ventilation air by one of the methods described in the

105677

National Fuel Gas Code, ANS Z223.1, 1992, Section 5.3

or applicable local codes.

Continued

Page 6

UNVENTED NATURAL GAS LOG HEATER AIR FOR

COMBUSTION AND VENTILATION

Continued

VENTILATION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining unconfined space. When ventilating to an adjoining unconfined space, you must provide two permanent openings: one within 12" of the ceiling and one within 12" of the floor on the wall connecting the two spaces (see options 1 and 2, Figure 2). You can also remove door into adjoining room (see option 3, Figure 2). Follow the National Fuel

Gas Code NFPA 54/ANS Z223.1, Section

5.3, Air for Combustion and Ventilation for

required size of ventilation grills or ducts.

WARNING: Rework worksheet, adding the space of the adjoining unconfined space. The combined spaces must have enough fresh air to supply all appliances in both spaces.

Ventilation

Grills

Into Adjoining

Room,

Option 1

Figure 2 - Ventilation Air from Inside Building

Outlet Air

Remove

Door into

Adjoining

Room, Option

12"

Outlet Air

Ventilation Grills

Into Adjoining Room,

Option 2

Ventilated Attic

12"

To Attic

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation grills or ducts. You must provide two permanent openings: one within 12" of the ceiling and one within 12" of the floor. Connect these items directly to the outdoors or spaces open to the outdoors. These spaces include attics and crawl spaces.

IMPORTANT:

inlet or outlet air into attic if attic has a thermostat-controlled power vent. Heated air entering the attic will activate the power vent.

Do not provide openings for

Inlet Air

Figure 3 - Ventilation Air from Outdoors

Crawl

Space

Ventilated

Crawl Space

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OWNER’S MANUAL

INSTALLATION

NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your primary heating system. Do not install this heater as your primary heat source. If you have a central heating system, you may run system’s circulating blower while using heater. This will help circulate the heat throughout the house. In the event of a power outage, you can use this heater as your primary heat source.

NOTICE: State or local codes may only allow operation of this appliance in a vented configuration. Check your state or local codes.

WARNING: A qualified service person must install heater. Follow all local codes.

WARNING: Make sure the selector switch is in the OFF position before installing heater.

WARNING: Before installing in a solid fuel burning fireplace, the chimney flue and firebox must be cleaned of soot, creosote, ashes and loose paint by a qualified chimney cleaner. Creosote will ignite if highly heated. A dirty chimney flue may create and distribute soot within the house. Inspect chimney flue for damage. If damaged, operate heater with flue damper closed.

WARNING: Seal any fresh air vents or ash clean-out doors located on floor or wall of fireplace. If not, drafting may cause pilot outage or sooting. Use a heatresistant sealant. Do not seal chimney flue damper.

WARNING: Never install the heater

• in a bedroom or bathroom un-

less installed as a vented appliance, see page 10.

• in a recreational vehicle

• where curtains, furniture,

clothing, or other flammable objects are less than 42 inches from the front, top, or sides of the heater

• in high traffic areas

• in windy or drafty areas

CAUTION: This heater creates warm air currents. These currents move heat to wall surfaces next to heater. Installing heater next to vinyl or cloth wall coverings or operating heater where impurities (such as tobacco smoke, aromatic candles, cleaning fluids, oil or kerosene lamps, etc.) in the air exist, may discolor walls.

IMPORTANT:

ture to the air. Although this is beneficial, installing heater in rooms without enough ventilation air may cause mildew to form from too much moisture. See Air for Com- bustion and Ventilation, pages 4 through 6.

Vent-free heaters add mois-

CHECK GAS TYPE

INSTALLATION AND CLEARANCES (Vent-Free Operation Only)

WARNING: Maintain the minimum clearances. If you can, provide greater clearances from floor, ceiling, and adjoining wall.

MINIMUM FIREPLACE

CLEARANCE TO

COMBUSTIBLE MATERIALS

Log Size Side Wall Ceiling

24" 16" 42"

LOG SIZING REQUIREMENTS

Minimum Firebox Size

Log Front Rear Size Height Depth Width Width*

24" 17" 13" 28" 21" 30" 17" 13" 34" 24"

*Measured at 13" depth Carefully follow the instructions below. This

will ensure safe installation into a masonry, UL127-listed manufactured fireplace, or listed vent-free firebox.

Minimum Wall and Ceiling Clearances (see Figure 4)

A. Clearances from the side of the fire-

place opening to any combustible wall should not be less than 16 inches.

B. Clearances from the top of the fireplace

opening to the ceiling should not be less than 42 inches.

105677

Use only natural gas. If your gas supply is not natural gas, do not install heater. Call dealer where you bought heater for proper type heater.

42"

Left and

Right

Sides

16"

Figure 4 - Minimum Clearance to Wall and Ceiling

Continued

Page 8

UNVENTED NATURAL GAS LOG HEATER INSTALLATION

Continued

NOTICE: Manual control heaters may be used as a vented product. If so, you must always run heater with chimney flue damper open. If running heater with damper open, noncombustible material above fireplace opening is not needed. Go to

Clamp Accessory for Vented Operation

Minimum Noncombustible Material Clearances

If Not Using Mantel

Note:

If using a mantel, go to If Using

Mantel. If not using a mantel, follow the

information below. You must have noncombustible material(s)

above the fireplace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2 inch thick. With sheet metal, you must have noncombustible material behind it. Noncombustible material must extend at least 8" up (for all models). If noncombustible material is less than 12", you must install the fireplace hood accessory (24" and 30" models only). See Figure 5 for minimum clearances.

IMPORTANT:

minimum clearances, you must operate heater with chimney flue damper open. Go to Installing Damper Clamp Accessory for Vented Operation, page 10.

Installing Damper

, page 10.

If you cannot meet these

If Using Mantel

You must have noncombustible material(s) above the fireplace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2 inch thick. With sheet metal, you must have noncombustible material behind it. Noncombustible material must extend at least 8 inches up (for all models). If noncombustible material is less than 12", you must install the fireplace hood accessory (24" and 30" models only). Even

Noncombustible Requirements for Material Distance (A) Safe Installation

12" or more Noncombustible material okay. Between 8" and 12" Install fireplace hood accessory (GA6050, GA6052,

or GA6053, see

Less than 8" Noncombustible material must be extended to at

least 8". See cannot extend material, you must operate heater with flue damper open.

Heat Resistant Material

if noncombustible material is more than 12", you may need the hood accessory to deflect heat away from your mantel shelf. See Figure 5 and Figures 6 and 7 on page 9 for minimum clearances.

IMPORTANT:

minimum clearances, you must operate heater with chimney flue damper open. Go to Installing Damper Clamp Accessory for Vented Operation, page 10.

Accessories

Between 8" and 12"

(A)

If you cannot meet these

, page 27).

, above. If you

Figure 5 - Heat Resistant Material (Slate, Marble, Tile, etc.) Above Fireplace

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Page 9

OWNER’S MANUAL

INSTALLATION

Continued

MANTEL CLEARANCES

In addition to meeting noncombustible material clearances, you must also meet required clearances between fireplace opening and mantel shelf. If you do not meet the clearances listed below, you will need a hood.

Determining Minimum Mantel Clearances

If you meet minimum clearance between mantel shelf and top of fireplace opening, a hood is not required (see Figure 6).

Determining Minimum Mantel Clearances When Using a Hood

If minimum clearances in Figure 6 are not met, you must have a hood. When using a hood there are still certain minimum mantel clearances required. Follow minimum clearances shown in Figure 7 when using hood.

NOTICE: If your installation does not meet the minimum clearances shown, you must do one of the following:

• operate the logs only with the flue damper open

• raise the mantel to an acceptable height

• remove the mantel

FLOOR CLEARANCES

A. If installing appliance on the floor level,

you must maintain the minimum distance of 14" to combustibles (see Figure 8).

B. If combustible materials are less than

14" to the fireplace, you must install appliance at least 5" above the combustible flooring (see Figure 9).

Mantel Shelf

18" 20" 22" 24"

Distances to Underside of Mantel

Underside of Mantel Shelf

All minimum distances are in inches

Top of Fireplace Opening

Minimum NonCombustible Material

10" 8" 6"

(A)

12"

Minimum NonCombustible Material Height

Figure 6 - Minimum Mantel Clearances Without Using Hood

8" Min.

Mantel Shelf

12" 15" 18"

Distances to Underside of Mantel

Underside of Mantel Shelf

All minimum distances are in inches

20"

Top of Fireplace Opening

Minimum NonCombustible Material

12" 10" 8" 6"

Hood (GA6050, GA6052)

Figure 7 - Minimum Mantel Clearances When Using Hood

105677

Combustible

14" Min.

Noncombustible Material

Material

Figure 8 - Minimum Fireplace Clearances If Installed at Floor Level

Hearth

5" Min.

Combustible Material

Figure 9 - Minimum Fireplace Clearances Above Combustible Flooring

Continued

Page 10

UNVENTED NATURAL GAS LOG HEATER INSTALLATION

Continued

INSTALLING DAMPER CLAMP ACCESSORY FOR VENTED OPERATION

Note:

When used as a vented heater, appliance must be installed only in a solid-fuel burning fireplace with a working flue and constructed of noncombustible material.

If your heater is a manually controlled model, you may use this heater as a vented product. There are three reasons for operating your heater in the vented mode.

1. The fireplace does not meet the clear-

ance to combustibles requirements for vent-free operation.

2. State or local codes do not permit vent-

free operation.

3. You prefer vented operation. If reasons number 1 or 2 above apply to you,

you must permanently open chimney flue damper. You must install the damper clamp accessory (to order, see Accessories, page

27). This will insure vented operation (see Figure 10). The damper clamp will keep damper open. Installation instructions are included with clamp accessory.

See chart below for minimum permanent flue opening you must provide. Attach damper clamp so the minimum permanent flue opening will be maintained at all times.

Chimney Minimum Permanent

Height (ft.) Flue Opening (sq. ins.)

6' to 15' 39 sq. inches

15' to 30' 29 sq. inches

Area of Various Standard

Round Flues

Diameter (ins.) Area (sq. ins.)

5" 20 sq. inches 6" 29 sq. inches 7" 39 sq. inches 8" 51 sq. inches

Damper Clamp

Damper

Masonry Fireplace

Figure 10 - Attaching Damper Clamp

Manufactured Fireplace

INSTALLING HEATER BASE ASSEMBLY

CAUTION: Do not remove the metal data plates attached to the heater base assembly. The data plates contain important warranty information.

WARNING: You must secure this heater to fireplace floor. If not, heater will move when you adjust controls. Moving heater may cause a gas leak.

WARNING: If installing in a sunken fireplace, special care is needed. You must raise the fireplace floor to allow access to heater control panel. This will insure adequate air flow and guard against sooting. Raise fireplace floor with noncombustible material. Make sure material is secure.

CAUTION: Do not pick up heater base assembly by the burner. This could damage heater. Only handle base assembly by grates.

IMPORTANT:

ers are level. If heater is not level, heater will not work properly.

Make sure the heater burn-

Damper Clamp

Damper

Installation Items Needed

• hardware package (provided with heater)

• approved flexible gas hose (not provided) (if allowed by local codes)

• sealant resistant to propane/LP gas, not provided

• electric drill with 3/16" masonry drill bit

Note:

Install optional remote receiver and

hand-held remote kit (see Accessories, page

27) before installing gas log heater. See in-

stallation instructions included with the kit.

1. Apply pipe joint sealant lightly to male

threads of the fitting to be threaded into gas regulator. Connect approved flexible gas hose to gas regulator of heater (see Figure 11, page 11).

2. Locate masonry screws in hardware

package.

3. Position heater base assembly in fire-

place.

4. Mark screw locations through holes in

mounting flanges (see Figure 12, page

11). If installing in a brick-bottom fireplace, mark screw locations in mortar joint of bricks.

5. Remove heater base from fireplace.

6. Drill holes at marked locations using

3/16" masonry drill bit.

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Page 11

OWNER’S MANUAL

INSTALLATION

Continued

7. Attach base assembly to fireplace floor using two masonry screws (in hardware package) (see Figure 12).

8. Connect to gas supply. See Connect- ing To Gas Supply.

Flexible Gas Hose (if allowed by local codes)

Fitting

Figure 11 - Attaching Flexible Gas Hose to Heater

Masonry Screw

CONNECTING TO GAS SUPPLY

WARNING: A qualified service person must connect heater to gas supply. Follow all local codes.

Installation Items Needed

Before installing heater, make sure you have the items listed below.

• piping (check local codes)

• sealant (resistant to propane/LP gas)

• manual shutoff valve *

• test gauge connection *

• sediment trap

• tee joint

• pipe wrench * An A.G.A. design-certified manual shutoff

valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase the optional A.G.A. design-certified manual shutoff valve from your dealer. See Accessories, page 27.

WARNING: Never connect heater to private (non-utility) gas wells. This gas is commonly known as wellhead gas.

Installation must include a manual shutoff valve, union, and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from heater (see Figure 13).

Apply pipe joint sealant lightly to male threads. This will prevent excess sealant from going into pipe. Excess sealant in pipe could result in clogged heater valves.

CAUTION: Use pipe joint sealant that is resistant to liquid petroleum (LP) gas.

Install sediment trap in supply line as shown in Figure 12. Locate sediment trap where it is within reach for cleaning. Locate sediment trap where trapped matter is not likely to freeze. A sediment trap traps moisture and contaminants. This keeps them from going into heater controls. If sediment trap is not installed or is installed wrong, heater may not run properly.

CAUTION: Avoid damage to regulator. Hold gas regulator with wrench when connecting it to gas piping and/or fittings.

Mounting Flanges

Figure 12 - Attaching Base Assembly to Fireplace Floor

105677

CAUTION: Use only new, black iron or steel pipe. Internally-tinned copper tubing may be used in certain areas. Check your local codes. Use pipe of 1/2" diameter or greater to allow proper gas volume to heater. If pipe is too small, undue loss of pressure will occur.

Approved Flexible Gas Hose (if allowed by local codes)

Gas Control

Figure 13 - Gas Connection

* Purchase the optional A.G.A. design-certified manual shutoff valve from your dealer. See Accessories, page 27. ** Minimum inlet pressure for purpose of input adjustment.

A.G.A. Design-Certified Manual Shutoff Valve With 1/8" NPT Tap*

3" Minimum

From Gas Meter (5" W.C.** to

10.5" W.C. Pressure)

Tee

Joint

Pipe

Nipple

Cap

Sediment Trap

Continued

Page 12

UNVENTED NATURAL GAS LOG HEATER

INSTALLATION

Continued

CHECKING GAS CONNECTIONS

WARNING: Test all gas piping and connections for leaks after installing or servicing. Correct all leaks at once.

WARNING: Never use an open flame to check for a leak. Apply a mixture of liquid soap and water to all joints. Bubbles forming show a leak. Correct all leaks at once.

Pressure Testing gas Supply Piping system

Test Pressures In Excess Of 1/2 PSIG

1. Disconnect heater and its individual manual shutoff valve from gas supply piping system. Pressures in excess of 1/2 psig will damage heater regulator.

2. Cap off open end of gas pipe where manual shutoff valve was connected.

3. Pressurize supply piping system by either using compressed air or opening main gas valve located on or near gas meter.

4. Check all joints of gas supply piping system. Apply mixture of liquid soap and water to gas joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Reconnect heater and manual shutoff valve to gas supply . Check reconnected fittings for leaks.

Test Pressures Equal To or Less Than 1/2 PSIG

1. Close manual shutoff valve (see Figure 14).

2. Pressurize supply piping system by either using compressed air or opening main gas valve located on or near gas meter.

3. Check all joints from gas meter to manual shutoff valve (see F igure 15). Apply mixture of liquid soap and water to gas joints. Bubbles forming show a leak.

4. Correct all leaks at once.

Pressure Testing Heater Gas Connections

1. Open manual shutoff valve (see Figure 14).

2. Open main gas valve located on or near gas meter.

3. Make sure control knob of heater is in the OFF position.

4. Check all joints from manual shutoff valve to control valve (see Figure 15). Apply mixture of liquid soap and water to gas joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Light heater (see Operating Heater, pages 15 through 17). Check all other internal joints for leaks.

7. Turn of f heater (see To T urn Off Gas to Appliance, page 16).

Manual Shutoff Valve

Figure 14 - Manual Shutoff Valve

Manual Shutoff Valve

Gas Meter

Figure 15 - Checking Gas Joints

Open

POSITION

OFF

Closed

POSITION

Thermostat Gas Valve or Control Valve Location

INSTALLING REMOTE RECEIVER UNIT

1. Disconnect switch wires from the control valve.

2. Remove screws and nuts.

3. Remove switch plate (see Figure 16). Discard after removing.

4. Install remote receiver unit onto gas log heater base using clips (2) and insulating washers provided.

5. Push clips firmly into place (see Figure 17).

6. Connect wires as shown in Figure 18.

Front

Back

Screw

Nut

Wires

Figure 16 - Switch Plate and Wiring Harness (Switch Plate and Orientation May Vary Depending On Model)

Front

Mounting Clips

Insulating Washers

Figure 17 - Installing Remote Receiver

White Wire From Receiver

Red Wire From Receiver

Figure 18 - Connecting Wires

Nut

Remote Receiver

Valve

Bac

105677

Page 13

OWNER’S MANUAL

AUTO

OFF

INSTALLATION

Continued

INSTALLING WIRELESS REMOTE CONTROL ACCESSORY

Two 9-volt alkaline batteries (not included) are required to operate this heater with the wireless hand held remote control set. One battery must be installed in the receiver and one in the hand-held remote control unit.

Note:

Only use alkaline batteries.

Installing 9-Volt Battery in Receiver

1. Locate back of receiver under front burner of heater.

2. Locate the battery clip mounted on the back of the receiver.

3. Slide a 9-volt battery through the clip.

4. Attach the terminal wires to the battery.

Receiver

Terminal Wires

Battery Clip

9-Volt Battery

Figure 19 - Installing Receiver on the Back of the Base

Installing 9-Volt Battery (Not Included) in Hand-Held Remote Control Unit

1. Remove battery cover on back of remote control unit.

2. Attach terminal wires to the battery. Place battery into the battery housing.

3. Replace battery cover onto remote control unit.

105677

Battery Cover

Terminal Wires

Remote Control

9-Volt Battery

Battery Housing

Unit

Figure 20 - Installing Battery in HandHeld Remote Control Unit

INSTALLING LOGS (CGD3924NRA)

WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal injury.

CAUTION: After installation and periodically thereafter, check to ensure that no flame comes in contact with any log. With the heater set to HIGH, check to see if flames contact any log. If so, reposition logs according to the log installation instructions in this manual. Flames contacting logs will create soot.

Each log is marked with a number. These numbers will help you identify the log when installing. It is very important to install these logs exactly as instructed. Do not modify logs. Only use logs supplied with heater.

1. Locate pegs on the bottom of back log (#1). Slide these pegs into the holes in the grate base behind the burner (see Figure 21).

2. Place the base of the middle log (#2) in the U-shaped slots of the grate base in front of the back log. The cutout on the right of the middle log should fit over the burner (see Figure 22). Make sure the front of the middle log is resting on the tabs of the grate base and the cutout area is centered over the burner “U” bend.

3. Locate the recesses on the back of the front log (#3). Fit these recesses between the posts of the grate base (see Figure 23).

Back Log (#1)

Peg

Hole in Grate Base

AUTO

OFF

O N

Burner

Figure 21 - Installing Back Log (#1)

Middle Log (#2)

Tab

Burner

Cutout

“U” Bend

U-Shaped Slot

Figure 22 - Installing Middle Log (#2)

Front Log (#3)

Recess

AUTO

OFF

Post

Figure 23 - Installing Front Log (#3)

Post

Continued

Page 14

UNVENTED NATURAL GAS LOG HEATER

AUTO

O F F

AU TO

OFF

O N

INSTALLATION

Continued

4. Locate the notches in the bottom of the crossover log (#4). Place the crossover log on top of the middle log and front log. Make sure the notches of the crossover log lines up with rectangular knobs on top of the middle and front logs (see Figure 24).

5. Add lava rock around base of heater. Do not place any lava rock on logs or b urner.

Notches

AUTO

OFF

Rectangular Knobs

Figure 24 - Installing Crossover Log (#4)

INSTALLING LOGS ON MODELS CGB3924PRA AND CGB3930PRA

Crossover Log (#4)

1. Place the base of the middle log (#1) in the U-shaped slots of the grate base. The cutout on the right of the middle log should bit over the burner (see Figure 25). Make sure the front of the middle log is resting on the tabs of the grate base and the cutout area is centered over the burner “U” bend.

2. Locate pegs on the bottom of back log (#2). Slide these pegs into the holes in the grate base behind the burner (see Figure 26).

3. Place cross-over log (#3) onto the pin (right) on middle log (#1) and into the recess of the back log (#2) (see Figure 27).

4. Locate the notches in the bottom of the front log (#4). Place the front log on the grate fingers. Make sure the notches of the front log line up with the grate fingers (see Figure 28).

5. With knot to right side, place smaller log piece (#5) over the pin on the lift side of the middle log. The smaller log will rest on front log against the “knot” on the left (see Figure 29, page 15).

6. Add lava rock around base of heater . Do not place any lava rock on logs or b urner.

Middle Log (#1)

Back Log (#2)

Hole in Grate Base

Peg

Burner

Figure 26 - Installing Back Log (#2)

Crossover Log (#3)

Recess

Peg

U T O

OFF

WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal injury.

Tab

Burner

A U T O

O F F

“U” Bend

U-Shaped Slot

Figure 25 - Installing Middle Log (#1)

Figure 27 - Installing Crossover Log (#3)

Front Log (#4)

Notches

Grate Fingers

Figure 28 - Installing Front Log (#4)

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Page 15

OWNER’S MANUAL

INSTALLATION

Continued

Log Piece (#5)

Peg

U TO

OFF

Figure 29 - Installing Log Piece (#5)

OPERATING HEATER

FOR YOUR SAFETY

READ BEFORE

LIGHTING

WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must

be lighted by hand. When lighting the pilot, follow these instructions exactly .

B. BEFORE LIGHTING smell all

around the appliance area for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do not use any phone in your building.

• Immediately call y our gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

105677

C. Use only y our hand to push in or turn

the gas control knob. Ne ver use tools. If the knob will not push in or turn by hand, don’t try to repair it, call a qualified service technician or gas supplier. Force or attempted repair may result in a fire or explosion.

D. Do not use this appliance if any part

has been under water. Immediately

Note:

Home owners generally prefer to operate their heater with the chimney damper closed. This will put all the heat into the room. However, there may be times you will desire the full flames of the Hi heat setting but will find the heat output excessive. You can open the chimney damper (if you have one) fully or partially to release some of the heat.

call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been un-

WARNING: Damper handle will be hot if heater has been running.

der water.

LIGHTING

INSTRUCTIONS

1. STOP! Read the safety information in column 1.

2. Make sure manual shutoff valve is fully open.

WARNING:

3. Set selector switch in the OFF position.

• If fireplace has glass doors, never operate this heater with glass doors closed. If you operate heater with doors closed, heat buildup inside fireplace will cause glass to burst. Also if fireplace opening has vents at the bottom, you must open the vents before operating heater.

• You must operate this heater with a fireplace screen in place. Make sure fireplace screen is closed before running heater.

WARNING: Burners will come on automatically within one minute when the remote selector switch is in the ON position after the pilot is lit.

4. Press in and turn control knob clockwise to the OFF position.

5. Wait f ive (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow “B” in the safety in-

NOTICE: During initial operation of new heater, burning logs will give off a paper-burning smell. Orange flame will also be present. Open damper or window to vent smell. This will only last a few hours.

formation, column 1. If you don’t smell gas, go to the next step.

6. Press in and turn control knob counterclockwise to the PILOT position. Press in control knob for five (5) seconds (see Figure 30).

Note:

heater for the first time after hooking up to gas supply. If so, the control knob may need to be pressed in for 30 seconds or more. This will allow air to bleed from the gas system.

Flame Adjustment Knob

REMOTE OFF ON

Ignitor Button

Selector Switch in OFF Position

Figure 30 - Control Knob and Ignitor Button Location

You may be running this

Control Knob

Continued

Page 16

UNVENTED NATURAL GAS LOG HEATER OPERATING

HEATER

Continued

7. With control knob pressed in, press and release ignitor button. This will light pilot. The pilot is attached to the front burner. If needed, keep pressing ignitor button until pilot lights.

Note:

If pilot does not stay lit, contact a qualified service person or gas supplier for repairs. Until repairs ar e made, light pilot with match. T o light pilot with match, see Manual Light- ing Procedure.

8. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob.

• If control knob does not pop out

when released, contact a qualified service person or gas supplier for repairs.

Note:

If pilot goes out, repeat steps

4 through 8.

9. Slightly push in and turn control knob counterclockwise to the ON position.

10. Wait one minute and switch selector switch to the ON position to light burners.

11. Set flame adjustment knob to any level between HI and LO.

CAUTION: Do not try to adjust heating levels by using the manual shutoff valve.

WARNING: Make sure the selector switch is in the OFF position when you are away from home for long periods of time. Heater will come on automatically with selector switch in the ON position.

Pilot Burner

Ignitor Electrode

TO TURN OFF GAS

TO APPLIANCE

Shutting Off Heater

1. T urn control knob clockwise to the OFF position.

2a. Set selector switch in the OFF position. 2b. If Using Optional Hand-Held re-

mote: Set selector switch in the OFF position to keep from draining battery .

Shutting Off Burners Only (pilot stays lit)

You may shut off the burners and keep the pilot lit by doing one of the following:

1. T urn control knob clockwise to the PILOT position.

2. Use remote control manual OFF button.

3. Set selector switch in the OFF position.

MANUAL LIGHTING

PROCEDURE

1. Follow steps 1 through 6 under Lighting Instructions, page 15.

2. Depress control knob and light pilot with match.

3. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob. Now follow steps 9 through 11, column 1.

OPTIONAL REMOTE

OPERATION

Note:

All remote control accessories must be purchased separately (see Accessories, page 27). Follow instructions included with the remote control.

Thermostat Control Operation

(Optional CGHRCT1 Only) The thermostat control setting on the remote control unit can be set to any comfort level between HI and LO. The burner will turn on and off automatically to maintain the comfort level you select. The ideal comfort setting will vary by household depending upon the amount of space to be heated, the output of the central heating system, etc.

NOTICE: You must light the pilot before using the hand-held remote control unit. See

Instructions

1. After lighting, let pilot flame burn for about one minute. Turn control knob to ON position. Adjust flame adjustment knob anywhere between HI and LO. Slide the selector switch to the REMOTE position. ers may light if hand-held remote ON button was on when selector switch was last turned off. You can now turn the burners on and off with the handheld remote control unit.

IMPORTANT:

lector switch in the REMOTE position when the pilot is not lit. This will drain the battery.

IMPORTANT:

ON/OFF buttons on the hand-held remote control unit for up to 3 seconds to assure proper operation.

on page 15.

Do not leave the se-

Be sure to press the

Note:

Lighting

The burn-

CGHRC Series Operation:

2a. Pr ess the ON/OFF button to turn the

burners on and off. When turning burners off, the pilot will remain lit.

CGHRCT Series Operation:

2b. Select the MAN (manual) or AUTO

button on the hand-held remote control unit (see Figure 33, page 17).

• In manual mode, turn burners on

or off by pressing the ON or OFF buttons on the hand-held remote control unit.

• In auto mode, the room temperatur e

is controlled by the thermostat in the hand-held remote control unit. To increase the room temperature, press the top arrow of the TEMP button. To lower the room the temperature, press the bottom arrow of the TEMP button. At higher settings the heater will run more.

Figure 31 - Pilot

105677

Page 17

OWNER’S MANUAL

OPERATING HEATER

Continued

IMPORTANT:

has been specially engineered to take an air temperature sample every 5.5 minutes in the auto mode. It will not respond immediately to the temperature setting being turned up or down.

IMPORT ANT :

control unit must be near the heater. Do not keep the hand-held remote control unit too close to the heater. The thermostat on the hand-held remote control unit will heat up too quickly and turn the heater off.

This remote control

The hand-held remote

Flame Adjustment Knob

3. Use the ST A TUS button on the handheld remote control unit to see the operation mode being used and the temperature setting selected. A red light will come on beside the operation mode being used when the status button is pressed.

4. To turn the burners off when operating in the manual mode, press the OFF button. If operating in the auto mode, press the MAN button, then press the OFF button. The pilot will remain lit.

IMPORTANT:

To turn the pilot off, manually turn the control knob on the heater to the OFF position.

Control Knob in On Position

ON OFF REMOTE

INSPECTING BURNERS

Check pilot flame pattern and burner flame patterns often.

PILOT FLAME PATTERN

Figure 34 shows a correct pilot flame pattern. Figure 35 shows an incorrect pilot flame pattern. The incorrect pilot flame is not touching the thermocouple. This will cause the thermocouple to cool. When the thermocouple cools, the heater will shut down.

If pilot flame pattern is incorrect, as shown in Figure 35

• turn heater off (see To Turn Off Gas to Appliance, page 16)

• see Troubleshooting, pages 19 through 21

Pilot Burner

Thermocouple

Selector Switch in Remote Position

Figure 32 - Setting the Selector Switch, Control Knob, and Flame Adjustment Knob for Remote Operation

Shows Temperature Setting

Increases Room Temperature

Allows Burners to be Turned On and Off with the Hand-Held Remote Unit.

The Log Heater Will Automatically Cycle Between Pilot and the Heat Setting That Has Been Selected.

MAN ON

AUTO OFF

STATUS

TEMP

Decreases Room Temperature

Turns Burners On and Off

Shows Current Operation Mode

Figure 33 - Thermostat Hand-Held Remote Control Unit Selections

Figure 34 - Correct Pilot Flame Pattern

Pilot Burner

Thermocouple

Figure 35 - Incorrect Pilot Flame Pattern

MAIN BURNER

Periodically inspect all burner flame holes with the heater running. All slotted burner flame holes should be open with yellow flame present. All round burner flame holes should be open with a small blue flame present. Some burner flame holes may become blocked by debris or rust, with no flame present. If so, turn off heater and let cool. Either remove blockage or replace burner. Blocked burner flame holes will create soot.

105677

Page 18

UNVENTED NATURAL GAS LOG HEATER CLEANING AND

MAINTENANCE

WARNING: Turn off heater

and let cool before cleaning.

CAUTION: You must keep control areas, burner, and circulating air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualified service person. Heater may need more frequent cleaning due to excessive lint from carpeting, pet hair, etc.

CLEANING BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE

The primary air inlet holes allow the proper amount of air to mix with the gas. This provides a clean burning flame. Keep these holes clear of dust, dirt, and lint. Clean these air inlet holes prior to each heating season. Blocked air holes will create soot. We recommend that you clean the unit every 2,500 hours of operation or every three months.

We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt. To clean these parts we recommend using compressed air no greater than 30 PSI. Your local computer store, hardware store, or home center may carry compressed air in a can. You can use a vacuum cleaner in the blow position. If using compressed air in a can, please follow the directions on the can. If you don't follow directions on the can, you could damage the pilot assembly.

1. Shut off the unit, including the pilot. Allow the unit to cool for at least thirty minutes.

2. Inspect burner, pilot, and primary air inlet holes on injector holder for dust and dirt (see Figure 36).

3. Blow air through the ports/slots and holes in the burner.

4. Check the injector holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint, or pet hairs with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the injector holder.

6. In case any large clumps of dust have now been pushed into the burner repeat steps 3 and 4.

Clean the pilot assembly also. A yellow tip on the pilot flame indicates dust and dirt in the pilot assembly. There is a small pilot air inlet hole about two inches from where the pilot flame comes out of the pilot assembly (see Figure 37). With the unit off, lightly blow air through the air inlet hole. You may blow through a drinking straw if compressed air is not available.

Injector Holder

Burner Tube

Primary Air Inlet Holes (Shape of Holes May Vary by Model)

Figure 36 - Injector Holder On Outlet Burner Tube

Burner Tube

Pilot Assembly

Pilot Air Inlet Hole

Figure 37 - Pilot Inlet Air Hole

(May Be Brass or Aluminum Depending on Model)

Ports/Slots

LOGS

• If you remove logs for cleaning, refer to Installing Logs, pages 13 through 15, to properly replace logs.

• Replace log(s) if broken or chipped (dime-sized or larger).

MAIN BURNER

SERVICE HINTS

When Gas Pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• heater will not produce specified heat

When Gas Quality Is Bad

• pilot will not stay lit

• burners will produce flames and soot

• heater will backfire when lit

You may feel your gas pressure is too low or gas quality is bad. If so, contact your local natural gas supplier.

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting.

If so, contact DESA International’s Technical Service Department at 1-800-DESA LOG (1-800-337-2564).

You can also visit DESA International’s Technical Service web site at

www.desatech.com.

For information or questions concerning hand-held remote or receiver, contact Tracking Technology at 1-800-301-0440 or www.trackingtech.com.

105677

Page 19

OWNER’S MANUAL

TROUBLESHOOTING

Note:

For additional help, visit DESA

International’s Technical Service web site at www.desatech.com.

Note:

All troubleshooting items are listed in

order of operation.

OBSERVED PROBLEM

When ignitor button is pressed, there is no spark at ODS/pilot

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

POSSIBLE CAUSE

1. Ignitor electrode not connected to ignitor cable

2. Ignitor cable pinched or wet

3. Piezo ignitor nut is loose

4. Broken ignitor cable

5. Bad piezo ignitor

6. Ignitor electrode broken

7. Ignitor electrode positioned wrong

1. Gas supply turned off or manual shutof f valve closed

2. Control knob not in PILOT position

3. Control knob not pressed in while in PILOT position

4. Air in gas lines when installed

5. ODS/pilot is clogged

6. Gas regulator setting is not correct

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

REMEDY

1. Reconnect ignitor cable

2. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3. Tighten nut holding piezo ignitor to base panel of log set. Nut is located behind base panel

4. Replace ignitor cable

5. Replace piezo ignitor

6. Replace piezo ignitor

7. Replace piezo ignitor

1. Turn on gas supply or open manual shutoff valve

2. Turn control knob to PILOT position

3. Press in control knob while in PILOT position

4. Continue holding down control knob. Repeat igniting operation until air is removed

5. Clean ODS/pilot (see Cleaning and Maintenance, page 18) or replace ODS/ pilot assembly

6. Replace gas control

ODS/pilot lights but flame goes out when control knob is released

105677

1. Control knob not fully pressed in

2. Control knob not pressed in long enough

3. Manual shutoff valve not fully open

4. Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This problem could be caused by one or both of the following: A) Low gas pressure B) Dirty or partially clogged ODS/pilot

5. Thermocouple connection loose at control valve

6. Thermocouple damaged

7. Control valve damaged

www.desatech.com

1. Press in control knob fully

2. After ODS/pilot lights, keep control knob pressed in 30 seconds

3. Fully open manual shutoff valve

4. A) Contact local natural gas company

B) Clean ODS/pilot (see Cleaning and Maintenance, page 18) or replace ODS/ pilot assembly

5. Hand tighten until snug, then tighten 1/4 turn more

6. Replace thermocouple

7. Replace control valve

Continued

Page 20

UNVENTED NATURAL GAS LOG HEATER TROUBLESHOOTING

Continued

OBSERVED PROBLEM

Burner does light after ODS/pilot is lit

Delayed ignition burner

Burner backfiring during combustion

Slight smoke or odor during initial operation

POSSIBLE CAUSE

1. Burner orifice clogged

2. Inlet gas pressure is too low

3. Burner orifice diameter is too small

4. Thermopile leads disconnected or improperly connected

5. Burners will not come on in remote position

1. Manifold pressure is too low

2. Burner orifice clogged

1. Burner orifice is clogged or damaged

2. Damaged burner

3. Gas regulator defective

1. Not enough air

2. Gas regulator defective

3. Residues from manufacturing processes and logs curing

REMEDY

1. Clean burner (see Cleaning and Maintenance, page 18) or replace burner orifice

2. Contact local natural gas company

3. Replace burner orifice

4. Reconnect leads (see Wiring Diagram, page 27)

5. Replace battery in transmitter and receiver

1. Contact local natural gas company

2. Clean burner (see Cleaning and Mainte- nance, page 18) or replace burner orifice

1. Clean burner (see Cleaning and Mainte- nance, page 18) or replace burner orifice

2. Replace damaged burner

3. Replace gas control

1. Check burner for dirt and debris. If found, clean burner (see Cleaning and Maintenance, page 18)

2. Replace gas control

3. Problem will stop after a few hours of operation

Moisture/condensation noticed on windows

Heater produces a whistling noise when burner is lit

White powder residue forming within burner box or on adjacent walls or furniture

Remote does not function

1. Not enough combustion/ventilation air

1. Turning control knob to HI position when burner is cold

2. Air in gas line

3. Air passageways on heater blocked

4. Dirty or partially clogged burner orifice

1. When heated, vapors form furniture polish, wax, carpet cleaners, etc. turn into white powder residue

1. Battery is not installed. Battery power is low

www.desatech.com

1. Refer to Air for Combustion and Ventilation requirements (page 4)

1. Turn control knob to LO position and let warm up for a minute

2. Operate burner until air is removed from line. Have gas line checked by local natural gas company

3. Observe minimum installation clearances (see pages 7 through 9)

4. Clean burner (see Cleaning and Mainte- nance, page 18) or replace burner orifice

1. Turn heater off when using furniture polish, wax, carpet cleaners or similar products

1. Replace 9-volt batteries in receiver and remote control

105677

Page 21

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

OWNER’S MANUAL

IMPORTANT:

supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.

Operating heater where impurities in air exist may create odors. Cleaning

OBSERVED PROBLEM

Heater produces a clicking/ticking noise just after burner is lit or shut off

Heater produces unwanted odors

Heater shuts off in use (ODS operates)

Gas odor even when control knob is in OFF position

POSSIBLE CAUSE

1. Metal expanding while heating or contracting while cooling

1. Heater burning vapors from paint, hair spray, glues, cleaners, chemicals, new carpet, etc. (See ment above)

2. Gas leak. See W arning statement at

top of page

1. Not enough fresh air is available

2. Low line pressure

3. ODS/pilot is partially clogged

1. Gas leak. See W arning statement at

top of page

2. Control valve defective

IMPORTANT

state-

REMEDY

1. This is common with most heaters. If noise is excessive, contact qualif ied service person

1. Open window and ventilate room. Stop using odor causing products while heater is running

2. Locate and correct all leaks (see Check- ing Gas Connections, page 12)

1. Open window and/or door for ventilation

2. Contact local natural gas company

3. Clean ODS/pilot (see Cleaning and Maintenance, page 18)

1. Locate and correct all leaks (see Check- ing Gas Connections, page 12)

2. Replace control valve

Gas odor during combustion

105677

1. Foreign matter between control valve and burner

2. Gas leak. See W arning statement at

top of page

www.desatech.com

1. Take apart gas tubing and remove foreign matter

2. Locate and correct all leaks (see Check- ing Gas Connections, page 12)

Page 22

UNVENTED NATURAL GAS LOG HEATER ILLUSTRATED

PARTS BREAKDOWN

CGD3924NRA

105677

Page 23

OWNER’S MANUAL

PARTS LIST

CGD3924NRA

This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 26 of this manual.

KEY NO. PART NUMBER DESCRIPTION QTY.

1 103008-01 Back Log (#1) 1 2 103009-01 Middle Log (#2) 1 3 103010-01 Front Log (#3) 1 4 103011-01 Crossover Log (#4) 1 5 103779-01 ODS Pilot (NG) 1 6 098249-01 ODS Nut 2 7 103342-01 Burner Outlet Tube 1 8 098264-02 Male Connector 1 9 102843-01 Burner Clip 1 10 099056-16 Burner Orifice Injector 1 11 102966-01 Upper Bracket 1 12 102772-01 Burner 1 13 099387-12 Pilot Tube (Valve to Regulator) 1 14 103781-01 Gas Control Valve 1 15 103345-01 Lower Bracket 1 16 M11084-38 Screw, #8 x .38 7 17 102775-06CK Painted Base Assembly 1 18 098271-07 Ignitor Cable 1 19 102445-01 Piezo Ignitor 1 20 103587-02 Plate, Switch 1 21 104099-01 Heat Shield 1 22 098304-01 Screw 2 23 103784-02 Flame Adjustment Knob 1 24 103784-01 Off-Pilot-On Knob 1 25 M12461-26 Screw, Hex Slt Wsr 10-32 x .38 4 26 100609-01 Pilot Tube (Regulator to Pilot) 1 27 099918-02 Pilot Regulator 1 28 099998-01 Switch 1 29 103284-02 Wiring Harness 1

105677

PARTS AVAILABLE — NOT SHOWN

100563-01 Warning Plate 1 103877-01 Lighting Instructions Plate 1 100565-01 Warning Plate Fastener 1 100639-01 Caution Decal 1 101137-02 Hardware Kit 1 104310-09 Information Video 1 GA6060 Lava Rock 1

Page 24

UNVENTED NATURAL GAS LOG HEATER ILLUSTRATED

PARTS BREAKDOWN

CGB3924NRA CGB3930NRA

19 29

105677

Page 25

OWNER’S MANUAL

PARTS LIST

CGB3924NRA CGB3930NRA

This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 26 of this manual.

KEY CGB3924NRA CGB3930NRA NO. PART NUMBER PART NUMBER DESCRIPTION QTY.

1 104897-01 104897-02 Middle Log (#1) 1 2 104898-01 104898-02 Back Log (#2) 1 3 104899-01 104899-02 Crossover Log (#3) 1 4 104896-01 104896-02 Front Log (#4) 1 5 104900-01 104900-02 Log Piece (#5) 1 6 103779-01 103779-01 ODS Pilot (NG) 1 7 098249-01 098249-01 ODS Nut 2 8 098264-02 098264-02 Male Connector 1 9 102843-01 102843-01 Burner Clip 1 10 099056-16 099056-16 Burner Orifice Injector 1 11 102966-01 102966-01 Upper Bracket 1 12 102772-01 102772-01 Burner 1 13 099387-12 099387-12 Pilot Tube (Valve to Regulator) 1 14 103781-01 103781-01 Gas Control Valve 1 15 103345-01 103345-01 Lower Bracket 1 16 M11084-38 M11084-38 Screw, #8 x .38 7 17 102775-06CK 102775-06CK Painted Base Assembly 1 18 098271-07 098271-07 Ignitor Cable 1 19 102445-01 102445-01 Piezo Ignitor 1 20 103587-02 103587-02 Plate, Switch 1 21 104099-01 104099-01 Heat Shield 1 22 098304-01 098304-01 Screw 2 23 103784-02 103784-02 Flame Adjustment Knob 1 24 103784-01 103784-01 Off-Pilot-On Knob 1 25 M12461-26 M12461-26 Screw, Hex Slt Wsr 10-32 x .38 4 26 100609-01 100609-01 Pilot Tube (Regulator to Pilot) 1 27 099918-02 099918-02 Pilot Regulator 1 28 103342-01 103342-01 Burner Outlet Tube 1 29 099998-01 099998-01 Switch 1 30 103284-02 103284-02 Wiring Harness 1

105677

PARTS AVAILABLE — NOT SHOWN

100563-01 100563-01 Warning Plate 1 103877-01 103877-01 Lighting Instructions Plate 1 100565-01 100565-01 Warning Plate Fastener 1 100639-01 100639-01 Caution Decal 1 101137-02 101137-02 Hardware Kit 1 104310-09 104310-09 Information Video 1 GA6060 GA6060 Lava Rock 1

Page 26

UNVENTED NATURAL GAS LOG HEATER REPLACEMENT

PARTS

Note:

Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA International’s Technical Service Department at 1-800-DESA LOG (1-800337-2564).

When calling DESA International, have ready

• your name

• your address

• model and serial numbers of your heater

• how heater was malfunctioning

• type of gas used (propane/LP or natural

gas)

• purchase date Usually, we will ask you to return the defec-

tive part to the factory.

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), either contact your nearest Parts Central or call DESA International’s Parts Department at 1-800-972-7879 for referral information.

When calling DESA International, have ready

• model number of your heater

• the replacement part number

PARTS CENTRAL

These Parts Centrals are privately owned businesses. They have agreed to support our customer’s needs by providing original replacement parts and accessories. When calling a Parts Central, ask for the Parts Department.

Baltimore Electric

1348 Dixwell Avenue Hamden, CT 06514 1-800-397-7553 203-248-7553 Parts Department

Portable Heater Parts

342 N. County Rd. 400 East Valparaiso, IN 46383 All States 219-462-7441 1-800-362-6951

FBD

1349 Adams St. Bowling Green, KY 42103 502-846-1199 1-800-654-8534

Four Flags Power Products

1115 Stateline Road Niles, MI 49120 616-684-2697 1-800-268-4983 Parts Only

Master Parts Distribution

1184 Wilson Ave. NW Grand Rapids, MI 49504 616-791-8270 1-800-446-1446

Washer Equipment Co.

1715 Main Street Kansas City, MO 64108 KS, MO, AR 816-842-3911

East Coast Energy Products

707 Broadway W. Long Branch, NJ 07764 732-870-8809 1-800-755-8809

Tarantin Tank Co.

P.O. Box 6129 Freehold, NJ 07728 908-780-9340 1-800-922-0724

Dayton Hardware

P.O. Box 275 North Dayton Station Dayton, OH 45404 All States 937-258-3721 OH 1-800-762-3426

Halco Enterprises

208 Carter Drive, Unit 21 West Chester, PA 19382 610-430-7717 1-800-368-0803

LA Porte’s Parts & Service

2444 N. 5th Street Hartsville, SC 29550 803-332-0191 Parts Department

Cans Unlimited, Inc.

P.O. Box 645 Taylor, SC 29687 All States 803-879-3009 1-800-845-5301

Heater and Fireplace Store

1922 N Route 9 Cape May Court, NJ 08210 609-624-0678 Parts Department

105677

Page 27

OWNER’S MANUAL

ACCESSORIES

Purchase these fireplace accessories from your local dealer. If they can not supply these accessories, either contact your nearest Parts Central (see page 28) or call DESA International’s Sales Department at 1-800972-7879 for referral information. You can also write to the address listed on the back page of this manual.

MANUAL SHUTOFF VALVE - GA5010

Manual shutoff valve with 1/8" NPT tap. Fits 1/2" NPT pipe.

TEMP

MAN

AUTO

ONLO

OFF

STATUS

RECEIVER AND HAND-HELD THERMOSTAT REMOTE CONTROL KIT - CGHRCT SERIES

Allows the gas log heater to be operated in a manually or thermostatically controlled mode. You can turn the gas log heater on and off without ever leaving the comfort of your easy chair.

SPECIFICATIONS

Btu (Variable) 20,000/39,000 Type Gas Natural Gas

Only Ignition Piezo Manifold Pressure 3.5" W.C. Inlet Gas Pressure (in. of water)

Maximum 10.5"

Shipping Weight 30 lbs.

WIRING DIAGRAM

On Off

Remote

Thermopile

Receiver

Black

Red

White

TPTH TH

Gas Control

TPTH

FIREPLACE HOOD

Black - GA6050 Brass - GA6052 Antique Brass - GA6053

Helps deflect heat away from mantel or wall above fireplace.

LAVA ROCK - GA6060 (Not Shown)

Order when additional rock is desired. (3 lb. bag)

RECEIVER AND HANDHELD REMOTE CONTROL KIT - CGHRC SERIES

Allows the gas log heater to be turned on and off by using a hand-held remote control.

DAMPER CLAMP - GA6080

(Not Shown)

Permanently opens chimney flue damper for vented operation. Can be used only with non-thermostat accessories.

105677

Page 28

WARRANTY INFORMATION

KEEP THIS WARRANTY

Model Serial No. Date Purchased

Always specify model and serial numbers when communicating with the factory. We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written

warranty. We make no other warranty, expressed or implied.

LIMITED WARRANTY

COMFORT GLOW VENT-FREE NATURAL GAS LOG HEATERS

DESA International warrants this product to be free from defects in materials and components for two (2) years from the date of first purchase, provided that the product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty the Bill of Sale or cancelled check must be presented.

This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper operating condition and an allowance for labor when provided by a DESA Authorized Service Center. Warranty part(s) MUST be obtained through authorized dealers of this product and/or DESA International who will provide original factory replacement parts. Failure to use original factory replacement parts voids this warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.

This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to repairing a defective heater will be the responsibility of the owner.

TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO TWO (2) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA INTERNATIONAL’S LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA INTERNATIONAL SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. For information about this warranty write:

INTERNATIONAL

2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004

www.desatech.com

105677 01

NOT A UPC

105677-01 Rev. A 05/99