Fehlersuche
Problem Cause Item to be checked
current cannot be
switched on
1) No remaining battery
capacity
2) Battery switch
activated, fuse burnt out
3) Malfunction of
control switch/cable
break
1) check the battery
charge status indicator
2) have the voltage on
the battery terminal
checked by the authorized
dealer
3) check whether the
covering foil of the control
switch is damaged and
if the cable is in bad
condition. If so, contact
your authorized dealer.
Assistance not provided 1) Indicator error control
switch
2) Automatic switch-off
activated
3) Malfunction of
control switch
4) Motor defect or drive
problem
1) See self-diagnosis of the
control switch.
2) Check whether more
than 10 minutes have
elapsed since the pedals
were used.
3) Check whether the label
on the controls has been
torn off or has peeled off.
If so, contact your authorized dealer.
4) Contact your authorized
dealer
Problem Cause Item to be checked
Weak assistance 1) Capacity drop due to
battery ageing
2) Incorrect setting at
the starting point of the
torque sensor
3) Motor defect or drive
problem
1) Have the voltage on the
battery terminal checked
after the charging process
is completed.
2) Did you have your foot
on the pedal when switching on?
3) Contact your authorized
dealer.
Battery LED does not
come on
1) Battery LED does not
come on
2) Malfunction of
control switch
1) Have the battery tested
at your dealer’s.
2) Check whether the cover
foil of the control switch is
damaged. If so, contact
your authorized dealer.
Charging error standby
continued
1) Total discharge due to
prolonged storage
2) Battery switch activated, fuse burnt out
3) Outside the temperature range (0-40°C)
1) Have the battery terminal voltage checked.
2) Have the battery terminal voltage checked.
3) Was the battery charged
outside in the winter/
shortly after riding?
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