Dell D90D7, X90m7, D90DW, Z90D7, X90mw Installation Manual

Installation Guide

Dell® Wyse D Class, Wyse X Class, and Wyse Z Class
Flash Upgrade Option Kit

Products: D90D7, D90DW, X90m7, X90mw, Z90D7, Z90S7, Z90DE7, Z90DW,

Z90SW

Issue: 031214
PN: 883884-31L Rev. C

Copyright Notices

© 2014, Dell Inc. All Rights Reserved.

This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit,
transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by
any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this
publication without express written permission.

End User License Agreement (“License”)

A copy of the End User License Agreement is included in the software and provided for your reference only.
The License at http://www.wyse.com/license as of the purchase date is the controlling licensing agreement. By
copying, using, or installing the software or the product, you agree to be bound by those terms.

Trademarks

The Dell and Wyse logos and Wyse are trademarks of Dell Inc. Other product names mentioned herein are for
identification purposes only and may be trademarks and/or registered trademarks of their respective
companies. Specifications subject to change without notice.

You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and
national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as
end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional
information on exporting the Software, see http://www.microsoft.com/exporting.

Ordering Information

For availability, pricing, and ordering information in the United States and Canada, call 1-800-438-9973 or visit
us at Dell.com. In all other countries, contact your sales representative.

Contents

1 Introduction 1

Kit Contents 1
Kit Warranty 1
Overview 1
Dell Technical Support 2

Related Documentation and Services 2
Dell Online Community 2

2 Installing D Class Flash 3

Requirements 3
Procedures 3

3 Installing X Class Flash 7

Requirements 7
Procedures 7

4 Installing Z Class Flash 9

Requirements 9
Procedures 9

5 Installing Firmware 13

Requirements 13
Procedures 14
Troubleshooting 19

USB Keys - Troubleshooting Boot Issues 19
SanDisk Cruiser Flash Drives - Troubleshooting Partition Issues 19

iv Contents

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1 Introduction

This guide provides step-by-step instructions to upgrade flash in the following
products:

• D Class:

· D90D7

· D90DW

• X Class:

· X90m7

· X90mw

• Z Class:

· Z90D7

· Z90S7

· Z90DE7,

· Z90DW

· Z90SW

Kit Contents

Kit Warranty

Overview

The kit includes a Flash module.

The warranty on this kit assumes the remaining months of warranty of the thin client in
which it is installed, or for 90 days, whichever is greater. Installation of this kit will not
void the factory warranty, however the user will be responsible for damage due to
improper installation.

To upgrade flash:

1. Perform a hardware installation (install new flash) by completing one of the

following (depending on your thin client class):

• "Installing D Class Flash"

• "Installing X Class Flash"

• "Installing Z Class Flash"

2. Complete "Installing Firmware."

2 Chapter 1

Dell Technical Support

To access Dell technical resources, visit http://www.wyse.com/support. If you still have

questions, you can submit your questions using the Self-Service Center at

http://support.wyse.com/selfservice.html or call Customer Support at 1-800-800-9973

(toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific
Time, Monday through Friday.

To access international support, visit

Related Documentation and Services

Fact Sheets containing the features of hardware products are available on the Dell Web

site. Go to http://www.wyse.com/products and use the Cloud clients tab to locate and

download the Fact Sheet for your hardware product.

Administrator and other documentation for your cloud client model are available at:

http://www.wyse.com/manuals.

Dell Online Community

Dell maintains an online community where users of our products can seek and
exchange information on user forums. Visit the Online Community forums at:

http://community.wyse.com/forum.

http://www.wyse.com/global.

2 Installing D Class Flash

This chapter contains information for users of Wyse D class thin clients who must
install new flash.

Requirements

• Small Phillips screwdriver

WARNING: Flash modules may be susceptible to damage by Electro-Static Discharge
(ESD). All industry-standard cautions should be followed to avoid ESD. Before you
remove or install a module, touch any metal part of the chassis and keep that contact
with the chassis during the installation process.

Procedures

CAUTION: Follow all precautions listed in the Quick-Start Guide that came with your

thin client for disconnecting and reconnecting the thin client.

1. Perform a proper shutdown of the thin client by closing all files and ending your

session, and then pressing the power button to turn off the thin client.

2. Unplug the power cord and power adapter, and remove any other cables from the

thin client, and detach the vertical foot.

3. Position the thin client horizontally, where the Wyse logo-side with four flat screws

is facing downward. Using the Phillips Screwdriver, remove the three screws from
the cover along the back panel edge as shown in Figure 1.

Figure 1 Removing the cover screws

4 Chapter 2

4. Place your thumbs on the top surface of the opposite end where the three screws

were removed. With a continuous motion, push firmly downward and towards the
back panel (pushing down unlatches the hooks under the cover). The cover will
shift approximate 1/4 inch to hang over the back panel. (a) Grasp the overhanging
cover edge and raise the edge about 1-1/2 inches, and then (b) pull the cover out
towards the back panel at the same angle to free the opposite end of the cover from
the remaining hooks, as shown in Figure 2.

Figure 2 Removing the cover

5. Remove the cover to expose the main-board shield.

Figure 3 Main-board shield

6. Using the Phillips Screwdriver, remove the five screws from the main-board shield

(four corner screws and one screw mid-way along the front edge). Remove the
main-board shield and unplug the speaker wire (red wire) to expose the main board
and Flash module as shown in Figure 4.
WARNING: Flash modules may be susceptible to damage by Electro-Static
Discharge (ESD). All industry-standard cautions should be followed to avoid ESD.
Before you remove or install a module, touch any metal part of the chassis and keep
that contact with the chassis during the installation process.

Installing D Class Flash 5

Figure 4 Main board and Flash module

7. Remove the existing flash module. Locate the flash module and use the Phillips

Screwdriver to remove its retaining screw as shown in Figure 5. Lift the flash module
out of the socket.

Figure 5 Removing the existing flash module

8. Install the new flash module in the reverse order of removing the original flash

module. Carefully screw down its retaining screw until it is secure.

9. Replace the speaker wire (plug in red wire) and the main-board shield (five screws).

10.Replace the cover in the reverse order as described in step 4 (align the cover screw

tabs with the screw holes and slide the cover toward the front of the thin client).

11., Attach the cover screws in the reverse order as described in step 3.

12.Connect the power cord and power adapter, attach any other cables to the thin

client, and then attach the vertical foot.
CAUTION: Do not turn on the thin client. The thin client is ready to re-image,
however the flash module does not contain an operating system. Turning on power
to your thin client without firmware will display the error message “NO OPERATING
SYSTEM FOUND.”

13.Continue with "Installing Firmware."

6 Chapter 2

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3 Installing X Class Flash

This chapter contains information for users of Wyse X class mobile thin clients who
must install new flash.

Requirements

• Small Phillips screwdriver

WARNING: Flash modules may be susceptible to damage by Electro-Static Discharge
(ESD). All industry-standard cautions should be followed to avoid ESD. Before you
remove or install a module, touch any metal part of the chassis and keep that contact
with the chassis during the installation process.

Procedures

CAUTION: Follow all precautions listed in the Quick-Start Guide that came with your

mobile thin client for disconnecting and reconnecting the mobile thin client.

1. Perform a proper shutdown of the mobile thin client by closing all files and ending

your session, and then pressing the power button to turn off the mobile thin client.

2. Unplug the power cord and power adapter, and then remove any other cables from

the mobile thin client.

3. Position the mobile thin client to access the bottom cover, and then remove the

screws from the cover using a small Phillips screwdriver as shown in Figure 6.

Figure 6 Removing the bottom cover screws

4. Lift the bottom cover to remove it and expose the flash module as shown in

Figure 7.
WARNING: Flash modules may be susceptible to damage by Electro-Static
Discharge (ESD). All industry-standard cautions should be followed to avoid ESD.
Before you remove or install a module, touch any metal part of the chassis and keep
that contact with the chassis during the installation process.

8 Chapter 3

5. Remove the existing flash module. Locate the flash module and use the Phillips

Screwdriver to remove its retaining screw as shown in Figure 7. Lift the flash module
out of the socket.

Figure 7 Removing the existing flash module

6. Install the new flash module in the reverse order of removing the original flash

module. Carefully screw down its retaining screw until it is secure.

7. Replace the flash cover in the reverse order as described in steps 4 and 3.

CAUTION: Do not turn on the mobile thin client. The mobile thin client is ready to
re-image, however the flash module does not contain an operating system. Turning
on power to your mobile thin client without firmware will display the error message

“NO OPERATING SYSTEM FOUND.”

8. Continue with "Installing Firmware."

4 Installing Z Class Flash

This chapter contains information for users of Wyse Z class thin clients who must
install new flash.

Requirements

• Small Phillips screwdriver

WARNING: Flash modules may be susceptible to damage by Electro-Static Discharge
(ESD). All industry-standard cautions should be followed to avoid ESD. Before you
remove or install a module, touch any metal part of the chassis and keep that contact
with the chassis during the installation process.

Procedures

CAUTION: Follow all precautions listed in the Quick-Start Guide that came with your

thin client for disconnecting and reconnecting the thin client.

1. Perform a proper shutdown of the thin client by closing all files and ending your

session, and then pressing the power button to turn off the thin client.

2. Unplug the power cord and power adapter, and remove any other cables from the

thin client, and detach the vertical foot.

3. Position the thin client horizontally, where the side with four flat screws is facing

downward. Using the Phillips Screwdriver remove the two screws from either end
near the back panel, and then remove the three screws from the cover along the
back panel edge, as shown in Figure 8.

Figure 8 Removing the cover screws

10 Chapter 4

4. Place your thumbs on the top surface above where the end screws were removed.

With a continuous motion, push firmly downward and towards the back panel

(pushing down unlatches the hooks under the cover). The cover will shift
approximate 1/4 inch to hang over the back panel, as shown in Figure 9.

Figure 9 Unlatching the cover

5. (a) Grasp the overhanging cover edge and raise the edge

about 1-1/2 inches, and then (b) pull the cover out towards the back panel at the
same angle to free the opposite end of the cover from the remaining hooks, as
shown in Figure 10.

Figure 10 Removing the cover

6. Remove the cover to expose the flash module, as shown in Figure 11.

WARNING: Flash modules may be susceptible to damage by Electro-Static

Discharge (ESD). All industry-standard cautions should be followed to avoid ESD.
Before you remove or install a module, touch any metal part of the chassis and keep
that contact with the chassis during the installation process.

Installing Z Class Flash 11

7. Remove the existing flash module. Locate the flash module and use the Phillips

Screwdriver to remove its retaining screw as shown in Figure 11. Lift the flash
module out of the socket.

Figure 11 Removing the existing flash module

8. Install the new flash module in the reverse order of removing the original flash

module. Carefully screw down its retaining screw until it is secure.

9. (a) Align the cover screw tabs with screw holes and press downward; (b) slide cover

toward the front of the thin client, as shown in Figure 12.

Figure 12 Reattaching the cover

10., Attach the screws in the reverse order as described in step 3.

11. Connect the power cord and power adapter, attach any other cables to the thin

client, and then attach the vertical foot.
CAUTION: Do not turn on the thin client. The thin client is ready to re-image,
however the flash module does not contain an operating system. Turning on power
to your thin client without firmware will display the error message “NO OPERATING
SYSTEM FOUND.”

12.Continue with "Installing Firmware."

12 Chapter 4

This page intentionally blank.

5 Installing Firmware

This chapter includes the requirements and procedures you need to install and use
Wyse USB Firmware Tool to update your thin client to the firmware you need.

TIP: The purpose of the USB Firmware Tool is to configure a bootable USB key for
device firmware. In the following procedures, you will create a configured USB key
containing the firmware contents that you need, and then boot from this configured
USB key on appropriate product and flash size devices to push the contents of the USB
key onto these target devices (containing your upgraded flash).

EXTREEMLY IMPORTANT: You must perform the steps to create and use the
configured USB key on each thin client as noted. You cannot completely convert one
thin client and then use the USB Firmware Tool to pull and push that image to your
other thin clients.

Requirements

• Machine with a minimum of 16 GB of free space running either of the following:

· Windows Server 2008 R2 SP1

· Windows 7 Enterprise (32-bit and 64-bit)

· Windows 7 Ultimate (32-bit and 64-bit)

• USB Key:

· USB 2.0 only

· USB key size should be 16 GB (see also "USB Keys - Troubleshooting Boot Issues")

CAUTION: During the USB key configuration process the USB keys will be
reformatted.

14 Chapter 5

Procedures

IMPORTANT: Complete the following procedures as an administrator (administrator

privileges are required).

Step 1: Download and Ready the Firmware You Require

You must download and ready (extract) the firmware you want to use for updating
your devices before you start the Wyse USB Firmware Tool wizard. Firmware files are
normally made available in .exe or .zip format and must be downloaded and then
extracted to a local hard drive folder that is available to the Wyse USB Firmware Tool
wizard.

Wyse provides firmware for supported devices from its Software Downloads Web site

http://www.wyse.com/serviceandsupport/support/downloads.asp. Simply select the

at:
firmware you need in the Product Downloads Active box, click Search, and use the
Active Firmware link you need.

CAUTION: For the Windows 7 operating systems, be sure to right-click on the .exe file
you downloaded (for example, the BDB0_0846_4096.exe file for the D90D7 OS image)
and select the Run as administrator option to extract the files.

The following are examples of the Active Firmware links that you must use (names to
click) to download and extract the firmware to the local hard drive folder you want:

• D90D7 Only - BDB0_0858_8192.exe

• D90DW Only - ADA0_S727_2048.exe

• X90m7 Only - BXB8_0858_8192.exe

• X90mw Only - AXA8_S716_2048.exe

• Z90D7, Z90S7, and Z90DE7 Only - BZB0_0858_8192.exe

• Z90DW and Z90SW Only - AZA0_S723_2048.exe

Step 2: Install Wyse USB Firmware Tool v1.20.0.1

1. Download the Wyse_USB_Firmware_Tool_v1.20.0.1.exe to a folder on your

machine (go to http://www.wyse.com/serviceandsupport/support/downloads.asp, in

the Product Downloads Active list, select USB Firmware Tool under Wyse Imaging

Tools, click Search, and then download the Wyse USB Firmware Tool software).

2. Right-click the Wyse_USB_Firmware_Tool_v1.20.0.1.exe and click Run as

administrator to execute the file and open the WinZip Self-Extractor dialog box.

3. Enter the destination folder you want (for example, C:\USB_v_1.20.0.1) in the Unzip

to folder box, and then click Unzip to extract all files from the Wyse USB Firmware

Tool v1.20.0.1.exe file into the folder. The default directory for the extracted files is

C:\USB_v_1.20.0.1.

CAUTION: It is not recommended to use your desktop for the destination folder as
there are several files that will be extracted from the .exe file.

4. After installation, create a shortcut on the desktop for the Wyse USB Firmware

Tool.exe file (see your operating system documentation).

Installing Firmware 15

Step 3: Use Wyse USB Firmware Tool to Configure a Single USB Key that will Push Firmware

CAUTION: Complete the configuration procedures as an administrator. For Windows 7
Enterprise and Windows 7 Ultimate, right-click on Wyse USB Firmware Tool.exe and
select the Run as administrator option.

1. Right-click the shortcut on the desktop for the Wyse USB Firmware Tool.exe file and

select Run as administrator to run the tool and open the Wyse USB Firmware Tool
wizard (the welcome page provides the product version and description, and a link
to view the Wyse end user license agreement).

Figure 13 Wyse USB Firmware Tool wizard

2. Click Next to open the Select an Option dialog box.

Figure 14 Configuration options

3. Select the Configure the USB key to Copy/Pull or to Update/Push firmware

option, and then click Next to open the Select the Configuration dialog box.

16 Chapter 5

Figure 15 Update firmware options - Windows Embedded Standard 7 example

4. Depending on the operating system of the firmware (from "Step 1: Download and

Ready the Firmware You Require") that you will be pushing onto the target devices
(containing your upgraded flash), select one of the following OS type options:

• D90DW, X90mw, Z90DW, and Z90SW Only - Windows Embedded Standard

• D90D7, X90m7, Z90D7, Z90S7, and Z90DE7 Only - Windows Embedded Standard

7

5. Select the Update or Push Firmware operation to perform option. Be sure that all

three contents options are selected (OS Image, BIOS, and CMOS).

6. Clear/uncheck the Preserve data partition check box.

7. Click Next to open the browse dialog box.

Figure 16 Browse to select image file

8. Click Browse.

Installing Firmware 17

Figure 17 Browse to select commandsXml.xml example

9. Navigate to the image folder (on your hard drive) that contains the firmware image

you extracted (this is the location you selected in "Step 1: Download and Ready the
Firmware You Require"), click on the commandsXml.xml file to select it (you may
need to select the All Files option from the Files of Type box to display the

commandsXml.xml file for selection), and then click Open.
CAUTION: Be sure to use the commandsXml.xml file you extracted in "Step 1:

Download and Ready the Firmware You Require"; DO NOT use the
commandsXml.xml file directly from an .exe or .zip download.

10.In the browse dialog box, click Next to open the Prepare the USB Drive dialog box.

Figure 18 Prepare USB Drive

11. Select the USB key onto which you want the configurations (you can use Refresh as

needed to recognize an inserted USB key), and then click Next. The progress bars
show the overall (formatting and configuration) progress and task progress.
CAUTION: DO NOT interrupt the formatting and configuration process. All process
requirements are done automatically. The progress screen may display for several
seconds or longer. You can safely ignore any error message.

12.After configuration, click Finish to close the wizard and then remove the configured

USB key for use (you will use the configured USB key on your target devices).

TIP: At this time you can also replicate/duplicate the configured USB key (containing
the firmware you want to push) for simultaneous usage on target devices (by users in
several locations at the same time). For full Wyse USB Firmware Tool details, see Users
Guide: Dell® Wyse USB Firmware Tool 1.20.0.1.

18 Chapter 5

Step 4: Use the Configured USB Key to Install Firmware on Each Thin Client

In this step, you will boot each target device you want to convert from the configured
USB key so that the USB key will push the contents from the USB key onto the target
device. NOTE: BIOS selection, movement, and exit instructions are displayed in the
BIOS window.
Depending on your device, use the following guidelines to configure it to boot from the
configured USB key:

• For D90D7 and D90DW thin clients:

· You must change the BIOS Setup Utility (you do not need to restore your settings

later, as the new firmware will restore default settings automatically after you
start your thin client): Be sure the client is shut down and disconnected from any
network. Attach the configured USB key to the thin client. During boot, press and
hold the Delete key. Enter the password Fireport (this is case sensitive) and press

Enter. Select the Advanced tab. Using the down arrow key, select the Boot from
USB option and press Enter. Select the Enabled option and press Enter. Press the
F10 key, and then press y to save the BIOS settings and reboot. Follow the

process prompts.

• For X90m7 and X90mw mobile thin clients:

· You must change the BIOS Setup Utility (you can restore your settings later in

"Step 5: Verifying Thin Client Operation"): Be sure the client is shut down and
disconnected from any network. Attach the configured USB key to the mobile
client. During boot, press and hold the F2 key. Enter the password Fireport (this
is case sensitive) and press Enter. Select the Boot option and press Enter. Select
the Legacy option and press Enter. Select the Normal Boot Menu option and
press Enter. Select the option displaying your USB key vendor name and move it
to the 1 position by using the + key. Save the BIOS settings and reboot. Follow the
process prompts.

• For Z90D7, Z90S7 Z90DW, and Z90SW thin clients:

· You must use the one-time boot menu (the one-time boot menu will not modify

your default BIOS configurations): Be sure the client is shut down and
disconnected from any network. Attach the configured USB key to the thin client.
During boot, press and hold the P key. Select the USB HDD option (displaying
your USB key vendor name) and press Enter. Follow the process prompts.

TIP: When booting a target device from the configured USB key (containing the
contents to be pushed to a target device), you will be prompted to continue with the
push process (to continue, type y and press Enter). Once the push process is complete,
you will be prompted to reboot (to reboot, press Enter and remove the USB key).

CAUTION: DO NOT interrupt the installation/conversion process. All process
requirements are done automatically.

TIP: You can use the configured USB key to push the firmware onto as many target
devices as you want (repeat "Step 4: Use the Configured USB Key to Install Firmware on
Each Thin Client").

Step 5: Verifying Thin Client Operation

After the thin client reboots, you can verify your general client information. For
example, the Client Information dialog box (D class), or the System Information dialog
box (X class and Z class) information is correct (that the new Flash is correctly
recognized by the system). After verification, the thin client is ready for operation and
setup by an administrator.

TIP: Administrator and other documentation for your thin client model are available at:

http://www.wyse.com/manuals.

CAUTION: For X90m7 and X90mw mobile thin clients, you can change the BIOS Setup
Utility back to its original state.

Installing Firmware 19

Troubleshooting

This section contains general troubleshooting information.

USB Keys - Troubleshooting Boot Issues

Due to different manufacturing processes on USB keys (and the variety of them), not all
brands have been tested with the Wyse USB Firmware Tool. If you experience problems
booting from a configured USB key, it is recommended that you try a different brand of
USB key.

SanDisk Cruiser Flash Drives - Troubleshooting Partition Issues

Problem: How can I properly use a SanDisk Cruiser flash drive to image supported

devices using the Wyse USB Firmware Tool? (KB17735)

Solution: SanDisk flash drives come with support for U3 (for details on U3, see

http://www.u3.com). When you initially use these drives, you are prompted to select the

use for the drive: Apps and Storage or only Storage. If you select the Apps and Storage
option, the drive will create two partitions, one of which is identified as a CD and is a
read only partition. This partition sometimes prevents the Wyse USB Firmware Tool to
properly prepare the USB key for imaging a device. To resolve this problem you can do
one of the following:

• Go to http://www.sandisk.com, search in the SanDisk Knowledge Base for document

• Go to http://www.sandisk.com/DriverDownload/driverList.asp, select USB Flash Drives

2550, and then follow the instructions in the documentation.

from the Select Product Type list, click Find Driver, select U3 LaunchPad Remover,
click Continue, and then download and use the U3 Launchpad Remover according
to the instructions.

Installation Guide

Dell® Wyse D Class, Wyse X Class, and Wyse Z Class Flash Upgrade Option Kit
Issue: 031214

Written and published by:
Dell Inc., March 2014

Created using FrameMaker® and Acrobat

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