Dell Vostro 3669, Vostro 3660 User Manual
Dell Vostro 3660/3669
Owner's Manual
Regulatory Model: D19M
Regulatory Type: D19M002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2016 - 12
Rev. A00
Contents
1 Working on your computer.............................................................................................................................6
Safety instructions.............................................................................................................................................................6
Before working inside your computer............................................................................................................................. 6
Turning off your computer................................................................................................................................................7
Turning off your computer — Windows 10..............................................................................................................7
After working inside your computer................................................................................................................................ 7
2 Removing and installing components.............................................................................................................8
Recommended tools..........................................................................................................................................................8
Cover................................................................................................................................................................................... 8
Removing the cover.................................................................................................................................................... 8
Installing the cover.......................................................................................................................................................8
Front Bezel..........................................................................................................................................................................9
Removing the bezel..................................................................................................................................................... 9
Installing the bezel........................................................................................................................................................9
Opening the front panel door..................................................................................................................................... 9
Hard drive..........................................................................................................................................................................10
Removing the 3.5 inch hard drive assembly........................................................................................................... 10
Installing the 3.5 inch hard drive assembly...............................................................................................................11
Removing the 2.5 inch hard drive assembly............................................................................................................ 11
Installing the 2.5 inch hard drive assembly..............................................................................................................12
Optical drive...................................................................................................................................................................... 12
Removing the optical drive assembly ......................................................................................................................12
Installing the optical drive assembly ........................................................................................................................13
WLAN card........................................................................................................................................................................14
Removing the WLAN card.........................................................................................................................................14
Installing the WLAN Card.......................................................................................................................................... 14
Memory module................................................................................................................................................................15
Removing the memory module.................................................................................................................................15
Installing the memory module................................................................................................................................... 15
Expansion card..................................................................................................................................................................15
Removing the PCIe expansion card......................................................................................................................... 15
Installing the PCIe expansion card............................................................................................................................16
Power supply unit.............................................................................................................................................................16
Removing the power supply unit (PSU)..................................................................................................................16
Installing the power supply unit (PSU).................................................................................................................... 17
Power switch.....................................................................................................................................................................17
Removing the power switch..................................................................................................................................... 17
Installing the power switch........................................................................................................................................18
Coin cell battery................................................................................................................................................................18
Removing the coin cell battery................................................................................................................................. 18
Installing the coin cell battery....................................................................................................................................19
Heat sink............................................................................................................................................................................19
Contents
3
Removing the heat sink assembly............................................................................................................................ 19
Installing the heat sink assembly...............................................................................................................................19
Processor..........................................................................................................................................................................20
Removing the processor...........................................................................................................................................20
Installing the processor............................................................................................................................................. 20
System fan........................................................................................................................................................................ 21
Removing the system fan..........................................................................................................................................21
Installing the system fan............................................................................................................................................ 21
System board.................................................................................................................................................................... 21
Removing the system board..................................................................................................................................... 21
Installing the system board.......................................................................................................................................22
System board layout..................................................................................................................................................23
3 Technology and components....................................................................................................................... 24
Processors........................................................................................................................................................................ 24
Identifying processors in Windows 10..................................................................................................................... 24
Verifying the processor usage in Task Manager....................................................................................................24
Verifying the processor usage in Resource Monitor............................................................................................. 25
Chipsets............................................................................................................................................................................ 26
Downloading the chipset driver............................................................................................................................... 26
Identifying the chipset in Device Manager on Windows 10..................................................................................26
Intel chipset drivers....................................................................................................................................................27
Intel HD Graphics ............................................................................................................................................................28
Intel HD Graphics drivers..........................................................................................................................................28
Display options................................................................................................................................................................. 28
Identifying the display adapter................................................................................................................................. 28
Downloading drivers.................................................................................................................................................. 28
Changing the screen resolution............................................................................................................................... 28
Adjusting brightness in Windows 10........................................................................................................................ 29
Connecting to external display devices...................................................................................................................29
Hard drive options........................................................................................................................................................... 29
Identifying the hard drive in Windows 10................................................................................................................29
Entering BIOS setup..................................................................................................................................................30
USB features....................................................................................................................................................................30
USB 3.0 (SuperSpeed USB).................................................................................................................................... 30
Speed........................................................................................................................................................................... 31
Applications................................................................................................................................................................. 31
Compatibility...............................................................................................................................................................32
HDMI 1.4............................................................................................................................................................................32
HDMI 1.4 Features..................................................................................................................................................... 32
Advantages of HDMI.................................................................................................................................................33
Memory features............................................................................................................................................................. 33
Verifying system memory ........................................................................................................................................ 33
Verifying system memory in setup.......................................................................................................................... 33
DDR4........................................................................................................................................................................... 33
Testing memory using ePSA.................................................................................................................................... 35
Realtek HD audio drivers.................................................................................................................................................36
Contents
4
4 Troubleshooting your computer...................................................................................................................37
Diagnostics........................................................................................................................................................................37
Diagnostic error messages..............................................................................................................................................37
System error messages.................................................................................................................................................. 40
5 System Setup..............................................................................................................................................42
Boot Sequence.................................................................................................................................................................42
Navigation keys................................................................................................................................................................42
6 System Setup Options.................................................................................................................................43
System Setup overview..................................................................................................................................................45
Accessing System Setup................................................................................................................................................ 45
System setup options......................................................................................................................................................46
General screen options............................................................................................................................................. 46
System configuration screen options......................................................................................................................47
System Configuration screen options.....................................................................................................................48
Security screen options.............................................................................................................................................48
Secure boot screen options..................................................................................................................................... 50
Intel Software Guard Extensions options................................................................................................................51
Performance screen options.....................................................................................................................................51
Power management screen options........................................................................................................................52
POST behavior screen options................................................................................................................................ 53
Virtualization support screen options......................................................................................................................53
Maintenance screen options.................................................................................................................................... 53
System Log screen options......................................................................................................................................54
SupportAssist System Resolution options..............................................................................................................54
7 Technical specifications...............................................................................................................................55
8 Contacting Dell............................................................................................................................................57
Contents
5
Working on your computer
Safety instructions
Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety.
Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface, such as a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
1
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1 Ensure that you follow the Safety instructions.
2 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
3 Turn off your computer (see Turning off your computer).
CAUTION
the network device.
4 Disconnect all network cables from the computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
7 Remove the cover.
CAUTION
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
6 Working on your computer
: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from
: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
Turning off your computer
Turning off your computer — Windows 10
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer.
1
Click or tap .
Click or tap and then click or tap Shut down.
2
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did
not automatically turn off when you shut down your operating system, press and hold the power button for about 6
seconds to turn them off.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1 Replace the cover.
CAUTION
2 Connect any telephone or network cables to your computer.
3 Connect your computer and all attached devices to their electrical outlets.
4 Turn on your computer.
5 If required, verify that the computer works correctly by running Dell Diagnostics.
: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
Working on your computer
7
Removing and installing components
This section provides detailed information on how to remove or install the components from your computer.
Recommended tools
The procedures in this document require the following tools:
• Small flat blade screwdriver
• Phillips # 1 screwdriver
• Small plastic scribe
• Hex screwdriver
Cover
Removing the cover
2
1 Follow the procedure in Before Working Inside Your Computer.
2 To remove the cover:
a Remove the 6-32xL6.35 screws that secure the cover to the computer [1].
b Slide the cover toward the back of the computer and lift it away from the computer [2].
Installing the cover
1 Place the cover on the computer and slide the cover forward until it clicks into place.
2 Tighten the 6-32xL6.35 screws to secure the cover to the computer.
3 Follow the procedure in After working inside your computer.
8 Removing and installing components
Front Bezel
Removing the bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the cover.
3 To remove the bezel:
a Lift the tabs to release the bezel from the chassis.
b Push the bezel to lift it away from the chassis.
Installing the bezel
1 Position the bezel to align the tab holders on the chassis.
2 Press the bezel until the tabs clicks into place.
3 Install the cover.
4 Follow the procedure in After working inside your computer.
Opening the front panel door
1 Follow the procedure in Before Working Inside Your Computer.
2 Remove the:
a cover
b bezel
CAUTION
level.
3 Pull the front panel door to open it.
: The front panel door opens only to a limited extent. See the printed image for the maximum permissible
Removing and installing components
9
Hard drive
Removing the 3.5 inch hard drive assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a cover
b bezel
3 To remove the hard drive assembly:
a Remove the screw that secures the hard drive assembly to the front bezel door [1].
b Disconnect the hard drive assembly cables from the connectors on the hard drive [2, 3].
c Open the front panel door [4].
d Hold the metal tabs on both sides and pull the hard drive assembly out of the computer [6].
4 To remove the hard drive from the hard drive bracket:
a Remove the screws that secure the hard drive bracket to the hard drive.
b Remove the hard drive from the hard drive bracket.
10
Removing and installing components
Installing the 3.5 inch hard drive assembly
1 Insert the hard drive into the hard drive bracket.
2 Secure the hard drive to the hard drive bracket by using the screws.
3 Insert the hard drive assembly into the slot on the computer until it clicks into place.
4 Close the front panel door.
5 Install the screw that secures the hard drive assembly to the front panel door.
6 Connect the SATA cable and the power cable to the connectors on the hard drive.
7 Install the:
a bezel
b cover
8 Follow the procedure in After working inside your computer.
Removing the 2.5 inch hard drive assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a cover
b bezel
3 To remove the hard drive assembly:
a Disconnect the hard drive assembly cables from the connectors on the hard drive [1, 2].
b Open the front panel door.
c Press the blue tabs on both sides [3] and pull the hard drive assembly out of the chassis [4].
4 To remove the hard drive from the hard drive bracket:
Removing and installing components
11
a Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1].
b Lift the hard drive out of the hard drive bracket [2].
Installing the 2.5 inch hard drive assembly
1 Align and insert the pins on the hard drive bracket with the slots on one side of the hard drive.
2 Flex the other side of the hard drive bracket, and align and insert the pins on the bracket into the hard drive.
3 Slide the hard drive assembly into the slot on the computer until it clicks into place.
4 Close the front panel door.
5 Connect the SATA cable and the power cable to the connectors on the hard drive.
6 Install the:
a bezel
b cover
7 Follow the procedure in After working inside your computer.
Optical drive
Removing the optical drive assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a cover
b bezel
3 To remove the optical drive assembly:
a Open the front panel door.
b Disconnect the data cable and power cable from the connectors on the optical drive assembly [1, 2].
: You may need to unroute the cables from the tabs under the drive cage to allow you to disconnect
NOTE
the cables from the connectors.
c Close the front panel door [3].
d Remove the 6-32xL3.6 screw that secures the optical drive assembly to the computer [4].
e Slide the optical drive assembly out of the computer [5].
12
Removing and installing components
4 To remove the optical drive bracket:
a Remove the M2L2 screws that secure the optical drive bracket to the optical drive.
b Remove the optical drive bracket from the optical drive.
Installing the optical drive assembly
1 Place the optical drive bracket on the optical drive.
2 Tighten the M2L2 screws to secure the optical drive bracket to the optical drive.
3 Insert the optical drive assembly into the optical drive bay.
4 Tighten the 6-32xL3.6 screw to secure the optical drive assembly to the computer.
5 Open the front panel door.
6 Route the data cable and power cable under the drive cage.
7 Connect the data cable and power cable to the connectors on the optical drive assembly .
8 Close the front panel door.
9 Install the:
a bezel
b cover
10 Follow the procedure in After working inside your computer.
Removing and installing components
13
WLAN card
Removing the WLAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a cover
b bezel
3 Open the front panel door.
4 To remove the WLAN card:
a Loosen the M2.5*6.3 captive screw to release the plastic tab that secures the WLAN card to the computer [1].
b Remove the plastic tab to access the WLAN cables [2].
c Disconnect the WLAN cables from the connectors on the WLAN card [3].
d Lift the WLAN card from the connector on the system board [4].
Installing the WLAN Card
1 Insert the WLAN card to the connector on the system board.
2 Connect the WLAN cables to the connectors on the WLAN card.
3 Place the plastic tab on the WLAN card and tighten the M2.5*6.3 screw to secure the WLAN card to the system board.
4 Close the front panel door.
5 Install the:
a bezel
b cover
6 Follow the procedure in After working inside your computer.
14
Removing and installing components
Memory module
Removing the memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a cover
b bezel
3 Open the front bezel door.
4 To remove the memory module:
a Push the memory module retention tabs on both sides of the memory module.
b Lift the memory module from the memory module connector on the system board.
Installing the memory module
1 Align the notch on the memory module with the tab on the memory module connector.
2 Insert the memory module into the memory module socket.
3 Press the memory module until the memory module retention tabs click into place.
4 Close the front panel door.
5 Install the:
a cover
b bezel
6 Follow the procedure in After working inside your computer.
Expansion card
Removing the PCIe expansion card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a cover
b bezel
3 Open the front panel door.
4 To remove the PCIe expansion card:
a Pull the release latch to unlock the PCIe expansion card [1].
b Push the release tab [2] and lift the PCIe expansion card out of the computer [3].
Removing and installing components
15
NOTE: The release tab is at the base of the expansion card.
Installing the PCIe expansion card
1 Pull the release latch backward to open.
2 Insert the PCIe expansion card to the connector on the system board.
3 Secure the PCIe expansion card by pushing the card retention latch until it clicks into place.
4 Close the release latch.
5 Close the front panel door.
6 Install the:
a bezel
b cover
7 Follow the procedure in After working inside your computer.
Power supply unit
Removing the power supply unit (PSU)
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a cover
b bezel
3 Open the front panel door.
4 To remove the PSU:
a Remove the 6-32xL6.35 screws that secure the PSU to the computer [1].
b Disconnect the PSU cables from the connectors on the system board [2, 3].
: Push the tabs on the cables to release it from the connectors.
NOTE
c Unroute the PSU cables from the retention clips.
d Press the metal release tab [4], slide the PSU toward the back and lift it out of the computer [5].
16
Removing and installing components
Installing the power supply unit (PSU)
1 Insert the PSU into the PSU slot and slide it toward the back of the computer until it clicks into place.
2 Tighten the 6-32xL6.35 screws to secure the PSU to the computer.
3 Route the PSU cables through the retention tabs.
4 Connect the PSU cables to the connectors on the system board.
5 Close the front panel door.
6 Install the:
a bezel
b cover
7 Follow the procedure in After working inside your computer.
Power switch
Removing the power switch
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a cover
b bezel
3 Open the front panel door.
4 To remove the power switch:
a Disconnect the power switch cable from the system board [1].
b Press the release tabs [2] and slide the power switch out from the front of the computer [3].
: It is recommended to move aside the power cables connected to the system board or disconnect the
NOTE
power cables from the system board.
Removing and installing components 17
Installing the power switch
1 Insert the power switch into the slot from the front of the computer and press it until it clicks into place.
2 Align the cable with the pins on the connector and connect the cable.
3 Close the front panel door.
4 Install the:
a bezel
b cover
5 Follow the procedure in After working inside your computer.
Coin cell battery
Removing the coin cell battery
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a cover
b bezel
3 Open the front panel door.
4 To remove the coin cell battery:
a Press the release latch until the coin cell battery pops out.
b Remove the coin cell battery from the connector on the system board.
18
Removing and installing components
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