Dell Vostro 15 3565 User Manual

Dell Vostro15–3565

Owner's Manual

Reg ula tor y M ode l: P47 F Reg ula tor y T ype : P 47F 006 Aug ust 20 20 Rev . A 02

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2016 2020 Dell Inc. or its subsidiaries. All rights reserved. Del l, EMC , and other trademarks are trademarks of Dell Inc. or its subsidiar ies . Other trademarks may be trademarks of their respective owners.

Contents

Chapter 1: Working on your computer........................................................................................... 6

Safety instructions.............................................................................................................................................................. 6

Before working inside your computer.............................................................................................................................6

Turning off your computer................................................................................................................................................ 7

Turning off your computer — Windows 10............................................................................................................. 7

Turning off your computer — Windows 7............................................................................................................... 7

After working inside your computer................................................................................................................................7

Chapter 2: Chassis view................................................................................................................ 9

Front open view................................................................................................................................................................... 9

Front closed view................................................................................................................................................................ 9

Rear view............................................................................................................................................................................. 10

Right view............................................................................................................................................................................ 10

Left view.............................................................................................................................................................................. 10

Chapter 3: Removing and installing components.......................................................................... 12

Recommended tools.......................................................................................................................................................... 13

Removing the battery....................................................................................................................................................... 13

Installing the battery......................................................................................................................................................... 13

Removing the optical drive ............................................................................................................................................. 13

Removing the optical drive bracket...............................................................................................................................14

Installing the optical drive bracket.................................................................................................................................14

Installing the optical drive................................................................................................................................................ 15

Removing the keyboard....................................................................................................................................................15

Installing the keyboard...................................................................................................................................................... 16

Removing the base cover................................................................................................................................................ 16

Installing the base cover...................................................................................................................................................17

Removing the hard drive assembly................................................................................................................................ 18

Removing the hard drive from the hard drive bracket............................................................................................. 18

Installing the hard drive into the hard drive bracket................................................................................................. 19

Installing the hard drive assembly.................................................................................................................................. 19

Removing the memory module....................................................................................................................................... 19

Installing the memory module.........................................................................................................................................20

Removing the coin cell battery...................................................................................................................................... 20

Installing the coin cell battery......................................................................................................................................... 21

Removing the WLAN card............................................................................................................................................... 21

Installing the WLAN card................................................................................................................................................. 22

Removing the Input Output board ............................................................................................................................... 22

Installing the Input Output board ................................................................................................................................. 23

Removing the speakers....................................................................................................................................................23

Installing the speakers...................................................................................................................................................... 24

Removing the heat sink assembly................................................................................................................................. 24

Installing the heat sink assembly................................................................................................................................... 25

Removing the system board...........................................................................................................................................25

Contents 3

Installing the system board............................................................................................................................................. 27

Removing the power connector.................................................................................................................................... 28

Installing the power connector...................................................................................................................................... 28

Removing the display assembly..................................................................................................................................... 29

Installing the display assembly....................................................................................................................................... 30

Removing the display bezel............................................................................................................................................ 30

Installing the display bezel............................................................................................................................................... 31

Removing the camera....................................................................................................................................................... 31

Installing the camera.........................................................................................................................................................32

Removing the display panel............................................................................................................................................ 32

Installing the display panel...............................................................................................................................................34

Removing the palmrest....................................................................................................................................................34

Installing the palmrest...................................................................................................................................................... 35

Removing the display hinges.......................................................................................................................................... 36

Installing the display hinges............................................................................................................................................ 36

Chapter 4: Technology and components...................................................................................... 38

Power adapter....................................................................................................................................................................38

Processors.......................................................................................................................................................................... 38

Identifying processors in Windows 10.................................................................................................................... 38

Identifying processors in Windows 7...................................................................................................................... 38

Verifying the processor usage in Task Manager.................................................................................................. 39

Verifying the processor usage in Resource Monitor...........................................................................................39

Chipsets............................................................................................................................................................................... 40

Downloading the chipset driver............................................................................................................................... 40

Identifying the chipset in Device Manager on Windows 10...............................................................................40

Identifying chipset in Device Manager on Windows 7........................................................................................40

Graphic chipset.............................................................................................................................................................41

AMD chipset drivers.................................................................................................................................................... 41

AMD Radeon Graphics drivers..................................................................................................................................41

Display options................................................................................................................................................................... 42

Identifying the display adapter................................................................................................................................. 42

Changing the screen resolution............................................................................................................................... 42

Rotating the display.................................................................................................................................................... 42

Adjusting brightness in Windows 10........................................................................................................................43

Adjusting brightness in Windows 7..........................................................................................................................43

Cleaning the display.................................................................................................................................................... 43

Connecting to external display devices..................................................................................................................43

Audio options......................................................................................................................................................................44

Downloading the audio driver................................................................................................................................... 44

Realtek ALC3234–CG Waves MaxxAudio Pro controller.................................................................................. 44

Downloading the audio driver................................................................................................................................... 44

Identifying the audio controller in Windows 10.....................................................................................................44

Identifying the audio controller in Windows 7...................................................................................................... 45

Realtek HD audio drivers........................................................................................................................................... 45

WLAN card..........................................................................................................................................................................45

Hard drive options.............................................................................................................................................................45

Identifying the hard drive in Windows 10...............................................................................................................45

Identifying the hard drive in Windows 7................................................................................................................ 45

Entering BIOS setup......................................................................................................................................................... 46

Contents

Camera features................................................................................................................................................................46

Identifying the camera in Device Manager on Windows 10...............................................................................46

Identifying the camera in Device Manager on Windows 7................................................................................ 46

Starting the camera.................................................................................................................................................... 46

Starting the Camera App...........................................................................................................................................46

Memory features............................................................................................................................................................... 47

Verifying system memory in Windows 10.............................................................................................................. 48

Verifying system memory in Windows 7................................................................................................................ 48

Verifying system memory in setup.......................................................................................................................... 48

Testing memory using ePSA..................................................................................................................................... 48

Chapter 5: System Setup............................................................................................................ 49

Boot Sequence...................................................................................................................................................................49

Navigation keys..................................................................................................................................................................49

Setup Utility options.........................................................................................................................................................50

Advanced screen option...................................................................................................................................................51

Security screen option......................................................................................................................................................51

Boot...................................................................................................................................................................................... 52

Exit........................................................................................................................................................................................52

Updating the BIOS ...........................................................................................................................................................53

System and setup password...........................................................................................................................................53

Assigning a system password and setup password............................................................................................ 53

Deleting or changing an existing system and or setup password....................................................................54

Chapter 6: Enhanced Pre-Boot System Assessment — ePSA diagnostics....................................55

Running the ePSA diagnostics.......................................................................................................................................55

Chapter 7: Technical specifications............................................................................................. 56

System specifications...................................................................................................................................................... 56

Processor specifications..................................................................................................................................................56

Memory specifications.....................................................................................................................................................56

Audio specifications.......................................................................................................................................................... 57

Video specifications.......................................................................................................................................................... 57

Camera specifications...................................................................................................................................................... 57

Communication specifications........................................................................................................................................57

Port and connector specifications................................................................................................................................58

Display specifications....................................................................................................................................................... 58

Keyboard specifications...................................................................................................................................................58

Touchpad specifications.................................................................................................................................................. 58

Battery specifications...................................................................................................................................................... 59

AC Adapter specifications...............................................................................................................................................59

Physical specifications..................................................................................................................................................... 59

Environmental specifications..........................................................................................................................................60

Chapter 8: Contacting Dell...........................................................................................................61

Contents

Working on your computer

Topics:

• Safety instructions

• Before working inside your computer

• Turning off your computer

• After working inside your computer

Safety instructions

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:

● You have read the safety information that shipped with your computer.

● A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the power source.

NOTE: Before working inside your computer, read the safety information that shipped with your computer. For additional

safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by

your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically

touching an unpainted metal surface, such as a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a

card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by

its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some

cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking

tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending

any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and

aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that you follow the Safety instructions.

2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

3. Turn off your computer (see Turning off your computer).

4. If the computer is connected to a docking device (docked), undock it.

6 Working on your computer

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the

cable from the network device.

5. Disconnect all network cables from the computer.

6. Disconnect your computer and all attached devices from their electrical outlets.

7. Close the display and turn the computer upside-down on a flat work surface.

NOTE: To avoid damaging the system board, you must remove the main battery before you service the computer.

8. Remove the main battery.

9. Turn the computer top-side up.

10. Open the display.

11. Press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

opening the display.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted

metal surface to dissipate static electricity, which could harm internal components.

12. Remove any installed ExpressCards or Smart Cards from the appropriate slots.

Turning off your computer

Turning off your computer — Windows 10

CAUTION:

computer.

1. Click or tap .

2. Click or tap and then click or touch Shut down.

NOTE:

automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds

to turn them off.

To avoid losing data, save and close all open files and exit all open programs before you turn off your

Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not

Turning off your computer — Windows 7

CAUTION:

computer.

1. Click Start.

2. Click Shut Down.

NOTE:

automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds

to turn them off.

To avoid losing data, save and close all open files and exit all open programs before you turn off your

Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not

After working inside your computer

After you complete any replacement procedure, ensure that you connect external devices, cards, and cables before turning on your computer.

Working on your computer

CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do

not use batteries designed for other Dell computers.

1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

2. Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

3. Replace the battery.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

8 Working on your computer

Topics:

• Front open view

• Front closed view

• Rear view

• Right view

• Left view

Front open view

Chassis view

1. Touchpad 2. Camera

3. Camera status light 4. Microphone

5. Power button 6. Keyboard

Front closed view

1. Power and battery status light

Chassis view 9

Rear view

1. Battery

2. Service Tag label

Right view

Headset connector 2. USB 2.0 connector

3. USB 2.0 connector 4. Optical drive

5. Security cable slot

Left view

Power connector 2. Network connector

10 Chassis view

3. VGA connector 4. USB 3.0 connector

5. Memory card reader

Chassis view 11

Removing and installing components

This section provides detailed information on how to remove or install the components from your computer.

Topics:

• Recommended tools

• Removing the battery

• Installing the battery

• Removing the optical drive

• Removing the optical drive bracket

• Installing the optical drive bracket

• Installing the optical drive

• Removing the keyboard

• Installing the keyboard

• Removing the base cover

• Installing the base cover

• Removing the hard drive assembly

• Removing the hard drive from the hard drive bracket

• Installing the hard drive into the hard drive bracket

• Installing the hard drive assembly

• Removing the memory module

• Installing the memory module

• Removing the coin cell battery

• Installing the coin cell battery

• Removing the WLAN card

• Installing the WLAN card

• Removing the Input Output board

• Installing the Input Output board

• Removing the speakers

• Installing the speakers

• Removing the heat sink assembly

• Installing the heat sink assembly

• Removing the system board

• Installing the system board

• Removing the power connector

• Installing the power connector

• Removing the display assembly

• Installing the display assembly

• Removing the display bezel

• Installing the display bezel

• Removing the camera

• Installing the camera

• Removing the display panel

• Installing the display panel

• Removing the palmrest

• Installing the palmrest

• Removing the display hinges

• Installing the display hinges

12 Removing and installing components

Recommended tools

The procedures in this document require the following tools:

● Small flat blade screwdriver

● Phillips #0 screwdriver

● Phillips #1 screwdriver

● Small plastic scribe

Removing the battery

1. Follow the procedure in Before working inside your computer.

2. To remove the battery:

a. Slide the release latch to unlock the battery [1]. b. Remove the battery from the computer [2].

Installing the battery

1. Insert the battery into the slot and press it until it clicks into place.

2. Follow the procedures in After working inside your computer.

Removing the optical drive

1. Follow the procedure in Before working inside your computer.

2. Remove the battery.

3. To remove the optical drive:

a. Remove the screw that secures the optical drive to the computer [1]. b. Using a plastic scribe push the tab to release the optical drive [2]. c. Slide the optical drive out of the computer [3].

Removing and installing components

Removing the optical drive bracket

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery b. optical drive

3. To remove the optical drive from bracket:

a. Remove the screw that secures the optical drive bracket [1]. b. Remove the optical drive bracket from the optical drive [2].

Installing the optical drive bracket

1. Install the optical drive bracket.

2. Tighten the screw to secure the optical drive bracket.

3. Install the:

a. optical drive

Removing and installing components

b. battery

4. Follow the procedure in After working inside your computer.

Installing the optical drive

1. Insert the optical drive into the slot until it clicks into place.

2. Tighten the screw to secure the optical drive to the computer.

3. Install the battery.

4. Follow the procedure in After working inside your computer.

Removing the keyboard

1. Follow the procedure in Before working inside your computer.

2. Remove the battery.

3. To remove the keyboard:

a. Release the keyboard by prying on the keyboard release tabs by using a scribe.

b. Slide and lift the keyboard to access the keyboard connector cable under the keyboard [1,2].

Removing and installing components

4. To remove the keyboard cable:

a. Disconnect the keyboard cable from the system board [1]. b. Lift the keyboard cable to remove it from the computer [2].

Installing the keyboard

1. Connect the keyboard cable to the connector on the system board.

2. Slide the keyboard into the retention slots.

3. Press along the top edges to lock the keyboard in place.

4. Install the battery.

5. Follow the procedure in After working inside your computer.

Removing the base cover

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery b. optical drive c. keyboard

3. To remove the base cover:

a. Disconnect the optical drive connector and lift it to remove it from the system board [1,2]. b. Remove the screws inside the palmrest [3].

Removing and installing components

4. To remove the base cover:

a. Remove the screws that secure the base cover to the computer [1]. b. Pry the edges of base cover and lift it to remove it from computer [2].

Installing the base cover

1. Align the base cover with the screw holders on the computer.

2. Press the edges of the cover until it clicks into place.

3. Tighten the screws to secure the base cover to the computer.

4. Turn the computer over.

5. Open the computer and connect the optical drive connector to the system board.

6. Tighten the screws to secure the base cover to the palmrest.

7. Install the:

a. keyboard b. optical drive c. battery

8. Follow the procedure in After working inside your computer.

Removing and installing components

Removing the hard drive assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery b. optical drive c. keyboard d. base cover

3. To remove the hard drive assembly:

a. Disconnect the hard drive cable from the connector on the system board [1, 2]. b. Remove the screws that secure the hard drive assembly to the computer [3]. c. Lift the hard drive assembly away from the computer [4].

Removing the hard drive from the hard drive bracket

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery b. optical drive c. keyboard d. base cover e. hard drive assembly

3. To remove the hard drive from hard drive assembly:

a. Pull the hard drive cable connector to remove it from the hard drive [1]. b. Remove the screws that secure the hard drive bracket to the hard drive [2]. c. Lift the hard drive from the hard drive bracket [3].

Removing and installing components

Installing the hard drive into the hard drive bracket

1. Align the screw holders and insert the hard drive into the hard drive bracket.

2. Tighten the screws to secure the hard drive to the hard drive bracket.

3. Connect the hard drive cable connector to the hard drive.

4. Install the:

a. hard drive assembly b. base cover c. keyboard d. optical drive e. battery

5. Follow the procedure in After working inside your computer

Installing the hard drive assembly

1. Insert the hard drive assembly into the slot on the computer.

2. Tighten the screws to secure the hard drive assembly to the computer.

3. Connect the hard drive cable to the connector on the system board.

4. Install the:

a. base cover b. optical drive c. keyboard d. battery

5. Follow the procedures in After working inside your computer.

Removing the memory module

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. battery b. optical drive c. keyboard d. base cover

3. To remove memory module:

a. Pull the clips securing the memory module until the memory module pops up [1].

Removing and installing components

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