Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Inc.;
Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
NOTE: Some features or media may be optional and may not ship with your computer.
Some features or media may not be available in certain countries.
NOTE: Additional information may ship with your computer.
What Are You Looking For?Find It Here
• A diagnostic program for my computer
• Drivers for my computer
• My device documentation
• Desktop System Software (DSS)
Drivers and Utilities Disc
NOTE: The Drivers and Utilities disc may
be optional and may not ship with your
computer.
Documentation and drivers are already
installed on your computer. You can use
the Drivers and Utilities disc to reinstall
drivers (see "Reinstalling Drivers and
Utilities" in your User’s Guide) and to run
the Dell™ Diagnostics (see "Dell
Diagnostics" on page 33).
• How to remove and replace parts
•Specifications
• How to configure system settings
• How to troubleshoot and solve problems
NOTE: Drivers and documentation updates
can be found at support.dell.com.
Dell Precision™ User’s Guide
®
Microsoft
Windows Vista™ Help and Support Center
1
2
Windows® XP and Microsoft
Click
Start→
Help and Support→
Dell User and System Guides
System Guides
Click the
Quick Reference Guide5
.
User’s Guide
for your computer.
→
What Are You Looking For?Find It Here
• Warranty information
• Terms and Conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
Dell™ Product Information Guide
• Service Tag and Express Service Code
•Microsoft
®
Windows® Product Key
Service Tag and Microsoft Windows
Product Key
These labels are located on your computer:
• Use the Service Tag to identify your
computer when you use
or contact Dell support.
• Enter the Express Service Code to direct
your call when contacting Dell support.
support.dell.com
NOTE: As an increased security measure,
the newly designed Microsoft Windows
license label incorporates a missing portion,
or hole, to discourage removal of the label.
6Quick Reference Guide
What Are You Looking For?Find It Here
• Solutions — Troubleshooting hints and
tips, articles from technicians, online
courses, and frequently asked questions
• Community — Online discussion with
other Dell customers
• Upgrades — Upgrade information for
components, such as the memory, hard
drive, and operating system
• Customer Care — Contact information,
service call and order status, and warranty
and repair information
• Service and support — Service call status,
support history, service contract, and
online discussions with support
• Dell Technical Update Service — Proactive
e-mail notification of software and
hardware updates for your computer
• Reference — Computer documentation,
details on my computer configuration,
product specifications, and white papers
• Downloads — Certified drivers, patches,
and software updates
• Desktop System Software (DSS) — If you
reinstall the operating system for your
computer, you should also reinstall the
DSS utility. DSS automatically detects
your computer and operating system and
installs the updates appropriate for your
configuration, providing critical updates
for your operating system and support for
processors, optical drives, USB devices, for
example. DSS is necessary for correct
operation of your Dell computer.
Dell Support Website — support.dell.com
NOTE: Select your region or business
segment to view the appropriate support site.
To download Desktop System Software:
1
Go to
support.dell.com
country/region, and then click
& Downloads
2
Click
Select Model
make the appropriate selections or enter
the appropriate information for your
computer, and then click
3
Scroll down to
Utilities
and then click
NOTE: The support.dell.com user interface
may vary depending on your selections.
, select your
.
or
Enter a Tag
Confirm
System and Configuration
→
Desktop System Software
Download Now.
Drivers
,
.
,
Quick Reference Guide7
What Are You Looking For?Find It Here
• How to use Windows XP
• How to use Windows Vista
• How to work with programs and files
• How to personalize my desktop
Windows Help and Support Center
1
Click
Start→
2
Type a word or phrase that describes
your problem and click the arrow icon.
3
Click the topic that describes
your problem.
4
Follow the instructions on the screen.
• How to reinstall my operating system
Operating System Disc
The operating system is already installed
on your computer. To reinstall your
operating system, use the Operating System
disc that came with your computer (see
"Restoring Your Operating System" in your
User’s Guide).
Help and Support
.
8Quick Reference Guide
After you reinstall your operating system,
use the optional Drivers and Utilities disc
to reinstall drivers for the devices that
came with your computer.
Your operating system product key label is
located on your computer.
NOTE: The color of your operating system
installation disc varies according to the
operating system you ordered.
What Are You Looking For?Find It Here
• How to use Linux
• E-mail discussions with users of Dell
Precision products and the Linux
operating system
• Additional information regarding Linux
and my Dell Precision computer
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
NOTE: To change your computer to either the tower or the desktop orientation, you
must use an optional kit available from Dell. See "Product Information" in your
User’s Guide for more details on ordering from Dell.
NOTE: The tower computer supports one more 3.5-inch drive in the front than does
the desktop computer.
1
Follow the procedures in "Before You Begin" in your
2
Remove the computer cover (see "Removing the Computer Cover" in your
User’s Guide
3
Remove the front panel (see "Removing the Front Panel" in your
4
Remove the drive panel and prepare the drive panel by adding or removing
).
Product Information Guide
inserts, as needed (see "Drive Panels" in your
.
User’s Guide
User’s Guide
User’s Guide
).
.
).
Switching From Tower to Desktop Orientation
1
Remove all installed floppy drives or media card readers by following the steps
in "Removing a Floppy Drive or Media Card Reader (Tower Computer)" in
your
User’s Guide
, and then reinstall a single floppy drive or media card reader
by following the steps in "Installing a Floppy Drive or Media Card Reader
(Desktop Computer)" in your
2
Remove all installed optical drives by following the steps in "Removing an
Optical Drive (Tower Computer)" in your
User’s Guide
.
User’s Guide
, and then reinstall
the drives by following the steps in "Installing an Optical Drive (Desktop
Computer)" in your
User’s Guide
.
Quick Reference Guide9
Switching From Desktop to Tower Orientation
1
Remove the floppy drive or media card reader (if installed) by following
the steps in "Removing a Floppy Drive or a Media Card Reader (Desktop
Computer)" in your
User’s Guide
, and then reinstall the floppy drive or
media card reader by following the steps in "Installing a Floppy Drive or
Media Card Reader (Tower Computer)" in your
2
Remove all installed optical drives by following the steps in "Removing an
Optical Drive (Desktop Computer)" in your
User’s Guide
User’s Guide
.
, and reinstall the
drives by following the steps in "Installing an Optical Drive (Tower Computer)"
in your
User’s Guide
.
Installing Your Computer in an Enclosure
Installing your computer in an enclosure can restrict airflow, can cause your
computer to overheat, and may impact your computer’s performance. Follow
the guidelines below when installing your computer in an enclosure.
NOTICE: The operating temperature specified in this manual reflects the maximum
ambient operating temperature. The ambient room temperature must be
a consideration when installing your computer in an enclosure. For details about
your computer’s specifications, see "Specifications" in your User’s Guide.
10Quick Reference Guide
•Leave 10.2 cm (4 in) minimum clearance on all vented sides of the computer
to permit the airflow required for proper ventilation.
•If your computer is installed in a corner on or under a desk, leave 5.1 cm
(2 in) minimum clearance from the back of the computer to the wall to
permit the airflow required for proper ventilation.
•If your enclosure has doors, ensure that they allow at least 30 percent airflow
through the enclosure (front and back).
Quick Reference Guide11
•Do not install your computer in an enclosure that does not allow airflow.
Restricting the airflow
impact your computer’s performance
can cause your computer to overheat and may
.
12Quick Reference Guide
Transferring Information to a New Computer
You can use your operating system wizards to help you transfer files and other
data from one computer to another computer.
Microsoft Windows XP
The Microsoft Windows XP operating system provides the Files and Settings
Transfer Wizard to transfer data, such as:
•E-mail messages
•Toolbar settings
•Window sizes
•Internet bookmarks
You can transfer data from one computer to another computer over a network
or serial connection, or by storing the data on removable media, such as
a writable CD or DVD.
NOTE: You can transfer information from one computer to another computer by
directly connecting a serial cable to the input/output (I/O) ports of the two computers. To
transfer data over a serial connection, you must use the Network Connections
utility in the Control Panel to perform additional configuration steps, such as setting
up an advanced connection and designating the host computer and the guest computer.
For instructions on setting up a direct cable connection between two computers,
see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be
available in certain countries.
Using the Files and Settings Transfer Wizard requires the Operating System
disc that came with your computer or a wizard disk, which the wizard can
create for you.
NOTE: For more information about transferring data, search support.dell.com for
document #154781 (What Are The Different Methods To Transfer Files From My Old
Computer To My New Dell™ Computer Using the Microsoft Windows XP Operating
System?).
NOTE: Access to the Dell Knowledge Base document may not be available in
certain countries.
Quick Reference Guide13
Files and Settings Transfer Wizard (With the Operating System Disc)
NOTE: The Files and Settings Transfer Wizard designates the source computer from
which data is to be transferred as the old computer, and designates the destination
computer to which the data is going to be transferred as the new computer.
PREPARETHEDESTINATIONCOMPUTERFORTHEFILETRANSFER —
1
Click
Start→
Settings Transfer Wizard
2
Under
3
Under
the Windows XP CD
4
Review the information under
to the source computer. Do
COPYDATAFROMTHESOURCECOMPUTER —
1
Insert the Windows XP
Welcome to Microsoft Windows XP
The
2
Click
Perform additional tasks
3
Under
The
Files and Settings Transfer Wizard
4
Click
Next
5
Under
6
Under
and then click
7
Under
transfer, and then click
The selected data is copied and the
All Programs→
Accessories→ System Tools→
.
Which computer is this?
, click
New computer
Do you have a Windows XP CD?
, and then click
Next
Now go to your old computer
not
click
Next
Operating System
.
What do you want to do?
, click
Transfer files and settings
.
Which computer is this?
Select a transfer method
Next
.
What do you want to transfer?
Next
, click
Old Computer
, click the transfer method of your choice,
, click to select the data you want to
.
Completing the Collection Phase
Files and
, and then click
, click
I will use the wizard from
.
, and then go
.
disc into the source computer.
screen appears.
window appears.
, and then click
screen appears.
Next
.
.
Next
.
8
Click
Finish
.
14Quick Reference Guide
TRANSFERDATATOTHEDESTINATIONCOMPUTER —
1
Go to the destination computer.
2
Under
Now go to your old computer
3
Under
Where are the files and settings?
chose for transferring your settings and files, and then click
, click
Next
.
, click to select the method you
Next
.
The wizard reads the collected files and settings and applies them to the
destination computer. When the transfer is complete, the
Finished
screen appears.
4
Click
Finished
Files and Settings Transfer Wizard (Without the Operating System Disc)
, and then restart the computer.
To run the Files and Settings Transfer Wizard without the Operating System
disc, you must create a wizard disk. The wizard disk allows you to create
a backup image file on removable media.
NOTE: The Files and Settings Transfer Wizard designates the source computer from
which data is to be transferred as the old computer, and designates the destination
computer to which the data is going to be transferred as the new computer.
CREATEA WIZARDDISK —
1
On the destination computer, click
System Tools
2
Under
3
Under
in the following drive
4
Insert a writable CD or DVD, and then click OK.
5
Review the information under
to the source computer. Do
COPYDATAFROMTHESOURCECOMPUTER —
1
Insert the wizard disk into the source computer.
2
Click
3
Click
Browse...
4
Under
5
Under
and then click
→ Files and Settings Transfer Wizard
Which computer is this?
Do you have a Windows XP CD?
, and then click
not
Start→
Run
.
and navigate to
Which computer is this?
Select a transfer method
Next
.
Start→
All Programs→
Accessories→
.
, click
New computer
, click
I want to create a Wizard Disk
, and then click
Next
Next.
Now go to your old computer
click
Next
.
fastwiz
on the wizard disk, and then clickOK.
, click
Old Computer
, and then go
, and then click
Next
, click the transfer method of your choice,
.
.
Quick Reference Guide15
6
Under
What do you want to transfer?
transfer, and then click
Next
.
The selected data is copied and the
, click to select the data you want to
Completing the Collection Phase
screen appears.
7
Click
Finish
.
TRANSFERDATATOTHEDESTINATIONCOMPUTER —
1
Go to the destination computer.
2
Under
Now go to your old computer
3
Under
Where are the files and settings?
for transferring your settings and files, and then click
, click
Next
.
, click to select the method you chose
Next
.
The wizard reads the collected files and settings and applies them to the
destination computer. When the transfer is complete, the
Finished
screen appears.
4
Click
Finished
Microsoft Windows Vista
1
Click the Windows Vista Start button , and then click
and settings
2
In the
User Account Control
3
Click
Start a new transfer
, and then restart the computer.
→ Start Windows Easy Transfer.
dialog box, click
or
Continue a transfer in progress
Continue
Tran s fer f ile s
.
.
Follow the instructions provided on the screen by the Windows Easy Transfer
wizard.
Power Protection Devices
Several devices are available to protect against power fluctuations and failures:
•Surge protectors
•Line conditioners
•Uninterruptible power supplies (UPS)
16Quick Reference Guide
Surge Protectors
Surge protectors and power strips equipped with surge protection help prevent
damage to your computer from voltage spikes that can occur during electrical
storms or after power interruptions. Some surge protector manufacturers include
warranty coverage for certain types of damage. Carefully read the device warranty
when choosing a surge protector and compare joule ratings to determine the
relative effectiveness of different devices. A device with a higher joule rating
offers more protection.
NOTICE: Most surge protectors do not protect against power fluctuations or
power interruptions caused by nearby lightning strikes. When lightning occurs in
your area, disconnect the telephone line from the telephone wall jack and
disconnect your computer from the electrical outlet.
Many surge protectors have a telephone jack for modem protection. See the
surge protector documentation for modem connection instructions.
NOTICE: Not all surge protectors offer network adapter protection. Disconnect the
network cable from the network wall jack during electrical storms.
Line Conditioners
NOTICE: Line conditioners do not protect against power interruptions.
Line conditioners are designed to maintain AC voltage at a fairly constant level.
Uninterruptible Power Supplies
NOTICE: Loss of power while data is being saved to the hard drive may result in
data loss or file damage.
NOTE: To ensure maximum battery operating time, connect only your computer to
a UPS. Connect other devices, such as a printer, to a separate power strip that
provides surge protection.
A UPS protects against power fluctuations and interruptions. UPS devices contain
a battery that provides temporary power to connected devices when AC power
is interrupted. The battery charges while AC power is available. See the UPS
manufacturer documentation for information on battery operating time and to
ensure that the device is approved by Underwriters Laboratories (UL).
Quick Reference Guide17
About Your Computer
Front View (Tower Orientation)
1
2
3
1–3 5.25-inch
drive bays
13
12
11
10
9
Can hold a CD/DVD drive, or a media card reader, floppy
drive, or a SATA hard drive in a 5.25-inch drive bay carrier.
The hard-drive carrier is only for use in the 5.25-inch drive
bays. The floppy-drive/media card reader and hard-drive
carriers are not interchangeable.
4
5
6
7
8
18Quick Reference Guide
45.25-inch drive
bay with special
3.5-inch drive
panel plate
5hard-drive
activity light
6IEEE 1394
connector
7USB 2.0
connectors (2)
8power button,
power light
Can hold a CD/DVD drive, or a media card reader, a floppy
drive, or a SATA hard drive in a 5.25-inch drive bay carrier. The
drive-panel plate shown here is only for use with a floppy drive
or media card reader; you can install the plate in front of any of
the four 5.25-inch drive bays. For more information, see "Drive
Panels" in your User’s Guide.
The hard-drive carrier is only for use in the 5.25-inch drive
bays. The floppy-drive/media card reader and hard-drive
carriers are not interchangeable.
The hard drive light is on when the computer reads data from
or writes data to the hard drive. The light might also be on
when a device such as your CD drive is operating.
Use the IEEE 1394 connector for high-speed data devices
such as digital video cameras and external storage devices.
Use the front USB connectors for devices that you connect
occasionally, such as flash memory keys, cameras, or bootable
USB devices.
Dell recommends that you use the back USB connectors for
devices that typically remain connected, such as printers
and keyboards.
Press the power button to turn on the computer. The light in
the center of this button indicates the power state. For more
information, see "Controls and Lights" in your User’s Guide.
NOTE: To avoid losing data, do not use the power button to
turn off the computer. Instead, perform an operating system
shutdown.
9Dell badgeYou can rotate the Dell badge so that "Dell" is read horizontally,
depending on whether you use the desktop or tower orientation.
10headphone
connector
11microphone
connector
12diagnostic
lights (4)
13network link lightThe network link light is on when a good connection exists
Use the headphone connector to attach headphones.
Use the microphone connector to attach a personal
computer microphone for voice or musical input into a sound
or telephony program.
Use these lights to help you troubleshoot a computer problem
based on the diagnostic code. For more information, see
"Diagnostic Lights" in your User’s Guide.
between a 10-Mbps, 100-Mbps, or 1000-Mbps (or 1-Gbps)
network and the computer.
Quick Reference Guide19
Back View (Tower Orientation)
1
2
3
1 power connectorConnect the power cable.
2 card slotsSlots 2–6 support full-length cards, including one PCI, two PCI
Express 2.0 x16, and two PCI-X slots. Slots 1 and 7 support
half-length cards, including one PCI Express x8 (wired as x4)
and one PCI-X slot.
3 back panel
connectors
Plug USB, audio, and other devices into the appropriate
connector (see "Back Panel Connectors" on page 21 for more
information).
CAUTION: Ensure that none of the computer air vents are blocked. Blocking them
can cause serious thermal problems.
20Quick Reference Guide
Back Panel Connectors
12345678
11109
1parallel connector Connect a parallel device, such as a printer, to the parallel
connector. If you have a USB printer, plug it into a USB connector.
NOTE: The integrated parallel connector is automatically
disabled if the computer detects an installed card containing
a parallel connector configured to the same address. For more
information, see "System Setup Options" in your User’s Guide.
2mouse connectorPlug a standard PS/2 mouse into the green mouse connector.
Turn off the computer and any attached devices before you
connect a mouse to the computer. If you have a USB mouse,
plug it into a USB connector.
3IEEE 1394
connector
4line-in connectorUse the blue line-in connector to attach a playback device
5line-out connector Use the green line-out connector to attach headphones and
6link integrity lightGreen — A good connection exists between a 10-Mbps
Use the IEEE 1394 connector for high-speed data devices such
as digital video cameras and external storage devices.
such as an MP3 player, CD drive, or VCR. On computers with
a sound card, use the connector on the card.
most speakers with integrated amplifiers. On computers with
a sound card, use the connector on the card.
network and the computer.
Orange — A good connection exists between a 100-Mbps
network and the computer.
Yellow — A good connection exists between a 1000-Mbps
(or 1-Gbps) network and the computer.
Off — The computer is not detecting a physical connection to
the network.
Quick Reference Guide21
7network adapter
connector
8network
activity light
9USB 2.0
connectors (5)
10keyboard
connector
11serial
connectors (2)
To attach your computer to a network or broadband device,
connect one end of a network cable to either a network jack or
your network or broadband device. Connect the other end of
the network cable to the network adapter connector on your
computer. A click indicates that the network cable has been
securely attached.
Do not plug a telephone cable into the network connector.
On computers with an additional network connector card, use
the connectors on the card and on the back of the computer
when setting up multiple network connections (such as
a separate intra- and extranet).
It is recommended that you use Category 5 wiring and connectors
for your network. If you must use Category 3 wiring, force the
network speed to 10 Mbps to ensure reliable operation.
Flashes a yellow light when the computer is transmitting or
receiving network data. A high volume of network traffic may
make this light appear to be in a steady "on" state.
It is recommended that you use the front USB connectors for
devices that you connect occasionally, such as flash memory
keys, cameras, or bootable USB devices.
Use the back USB connectors for devices that typically remain
connected, such as printers and keyboards.
If you have a standard PS/2 keyboard, plug it into the purple
keyboard connector. If you have a USB keyboard, plug it into
a USB connector.
Connect a serial device, such as a handheld device, to the
serial port. If necessary, the address for this port can be
modified through the system setup program (see "System
Setup" in you User’s Guide).
22Quick Reference Guide
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the
electrical outlet. Clean your computer with a soft cloth dampened with water. Do
not use liquid or aerosol cleaners, which may contain flammable substances.
•Use a vacuum cleaner with a brush attachment to gently remove dust from
the slots and holes on your computer and from between the keys on the
keyboard.
NOTICE: Do not wipe the display screen with a soap or alcohol solution. Doing so
may damage the antiglare coating.
•To clean your monitor screen, lightly dampen a soft, clean cloth with water.
If possible, use a special screen-cleaning tissue or solution suitable for the
monitor’s antistatic coating.
•Wipe the keyboard, computer, and plastic part of the monitor with a soft
cleaning cloth moistened with water.
Do not soak the cloth or let water drip inside your computer or keyboard.
Mouse (Non-Optical)
1
Turn the retainer ring on the underside of your mouse counterclockwise,
and then remove the ball.
2
Wipe the ball with a clean, lint-free cloth.
3
Blow carefully into the ball cage to dislodge dust and lint.
4
Clean the rollers inside the ball cage with a cotton swab moistened lightly
with isopropyl alcohol.
5
Recenter the rollers in their channels, as needed. Ensure that fluff from
the swab is not left on the rollers.
6
Replace the ball and retainer ring, and then turn the retainer ring clockwise
until it clicks into place.
.
Quick Reference Guide23
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. The heads may become
misaligned and prevent the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These
kits contain pretreated floppy disks to remove contaminants that accumulate
during normal operation.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and
follow the instructions that come with the compressed air. Never touch the lens
in the drive.
1
Hold the disc by its outer edge. You can also touch the inside edge of the
center hole.
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around
the disc.
2
With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled
side) in a straight line from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild
soap. You can also purchase commercial products that clean discs and
provide some protection from dust, fingerprints, and scratches. Cleaning
products for CDs are safe to use on DVDs.
Troubleshooting Tools
Power Lights
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
The power button light located on the front of the computer illuminates and
blinks or remains solid to indicate different states:
•If the power light is green and the computer is not responding, "Diagnostic
Lights" on page 26.
•If the power light is blinking green, the computer is in standby mode. Press
a key on the keyboard, move the mouse, or press the power button to resume
normal operation.
24Quick Reference Guide
.
•If the power light is off, the computer is either turned off or is not receiving
power.
–Reseat the power cable into both the power connector on the back of
the computer and the electrical outlet.
–If the computer is plugged into a power strip, ensure that the power
strip is plugged into an electrical outlet and that the power strip is
turned on.
–Bypass power protection devices, power strips, and power extension
cables to verify that the computer turns on properly.
–Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
–Ensure that the main power cable and front panel cable are securely
connected to the system board (see "System Board Components" in
your
User’s Guide
).
•If the power light is blinking amber, the computer is receiving electrical
power, but an internal power problem might exist.
–Ensure that the voltage selection switch is set to match the AC power
at your location, if applicable.
–Ensure that the processor power cable is securely connected to the
system board (see "System Board Components" in your
User’s Guide
•If the power light is steady amber, a device may be malfunctioning or
incorrectly installed.
–Remove and then reinstall the memory modules (see "Removing the
Front Panel" in your
–Remove and then reinstall any cards (see "Cards" in your
User’s Guide
).
User’s Guide
•Eliminate interference. Some possible causes of interference are:
–Power, keyboard, and mouse extension cables
–Too many devices on a power strip
–Multiple power strips connected to the same electrical outlet
).
).
Quick Reference Guide25
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
To help troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and
4 on the front panel (see "Front View (Tower Orientation)" on page 18). When
the computer starts normally, the lights flash, and then turn off. If the computer
malfunctions, use the sequence of the lights to help identify the problem.
NOTE: After the computer completes POST, all four lights turn off before booting to
Memory modules are
detected, but
amemory failure
has occurred.
A possible graphics
card failure has
occurred.
A possible floppy or
hard drive failure has
occurred.
A possible USB failure
has occurred.
• If two or more memory modules are
installed, remove the modules
(see "Memory"
reinstall one module, and then restart
the computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.
• If available, install working memory of
the same type into your computer
(see "Memory"
• If the problem persists, contact Dell
"Contacting Dell" in your
(see
User’s Guide
• Reseat any installed graphics cards
(see "Cards"
• If available, install a working graphics
card into your computer.
• If the problem persists, contact Dell
"Contacting Dell" in your
(see
User’s Guide
• Reseat all power and data cables and
restart the computer.
• If the problem persists, contact Dell
"Contacting Dell" in your
(see
User’s Guide
• Reinstall all USB devices, check cable
connections, and then restart the
computer.
• If two or more memory modules are
installed, remove the modules
(see "Memory"
reinstall one module, and then restart
the computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.
• If available, install working memory of
the same type into your computer
(see "Memory"
• If the problem persists, contact Dell
"Contacting Dell" in your
(see
User’s Guide
Contact Dell (see "Contacting Dell" in
your User’s Guide).
in your User’s Guide
in your User’s Guide
).
),
).
Memory modules are
detected, but
amemory
configuration or
compatibility
error exists.
A possible system
board resource and/or
hardware failure has
occurred.
28Quick Reference Guide
• Ensure that no special requirements
for memory module/connector
placement exist (see "Memory"
your User’s Guide
• Ensure that the memory you are using
is supported by your computer
(see "Memory"
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide).
• Perform the procedures in "Restoring
Your Operating System"
User’s Guide
• If the problem persists, contact Dell
(see "Contacting Dell"
Determine if a conflict exists by removing
an expansion card (not a graphics
card) and restarting the computer
(see "Cards"
2
If the problem persists, reinstall the card
in your User’s Guide
you removed, and then remove
a different card and restart the computer.
3
Repeat this process for each expansion
card installed. If the computer starts
normally, troubleshoot the last card
removed from the computer for resource
conflicts (see "Restoring Your Operating
in your User’s Guide
System"
4
If the problem persists, contact Dell
"Contacting Dell" in your
(see
).
Another failure
has occurred.
User’s Guide
• Ensure that all hard drive and
CD/DVD drive cables are properly
connected to the system board
(see "System Board Components"
your User’s Guide
• If there is an error message on the
screen identifying a problem with
a device (such as the floppy drive or
hard drive), check the device to make
sure it is functioning properly.
• If the operating system is attempting to
boot from a device (such as the floppy
drive or CD/DVD drive), check the
system setup program (see "System
in your User’s Guide
Setup"
the boot sequence is correct for the
devices installed on your computer.
• If the problem persists, contact Dell
"Contacting Dell" in your
(see
User’s Guide
).
).
).
in
).
) to ensure
Quick Reference Guide29
Beep Codes
Your computer may emit a series of beeps during start up. The series of beeps is
called a beep code and can be used to help identify a problem with your computer.
If your computer emits a series of beeps during start-up:
1
Write down the beep code.
2
Run the Dell Diagnostics to identify the cause (see "Dell Diagnostics" on
page 33).
CodeCause
2 short, 1 longBIOS checksum error
1 long, 3 short, 2 short Memory error
1 shortF12 key pressed
Code
(repetitive
short beeps)
1BIOS checksum
2No memory modules
3Possible
DescriptionSuggested Remedy
failure. Possible
motherboard failure.
are detected.
motherboard failure.
Contact Dell (see "Contacting Dell" in
your User’s Guide).
• If two or more memory modules are
installed, remove the modules
(see "Memory"
reinstall one module, and then restart
the computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.
• If available, install working memory of
the same type into your computer
(see "Memory"
• If the problem persists, contact Dell
(see
"Contacting Dell" in your
User’s Guide
Contact Dell (see "Contacting Dell" in
your User’s Guide).
in your User’s Guide
in your User’s Guide
).
),
).
30Quick Reference Guide
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