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Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
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Dell Precision™ T3500 Service Manual--Working on Your Computer
Working on Your Computer
Dell™ Precision™ T3500 Service Manual
Before Working Inside Your ComputerRecommended ToolsTurning Off Your ComputerAfter Working Inside Your Computer
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal
safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:
You have performed the steps in Working on Your Computer.
You have read the safety information that shipped with your computer.
A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse
order.
WARNING: Before working inside your computer, read the safety information that shipped with your
computer. For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
CAUTION: Only a certified service technician should perform repairs on your computer. Damage due to
servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by
periodically touching an unpainted metal surface, such as a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card.
Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its
edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself.
Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the
locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to
avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are
correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer (see Turning Off Your Computer
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
3. Disconnect all network cables from the computer.
5. Disconnect your computer and all attached devices from their electrical outlets.
6. Press and hold the power button while the system is unplugged to ground the system board.
7. Remove the computer cover (see Removing and Replacing the Computer Cover
).
).
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted
metal surface to dissipate static electricity, which could harm internal components.
Dell Precision™ T3500 Service Manual--Working on Your Computer
The procedures in this document may require the following tools:
Small flat-blade screwdriver
Phillips screwdriver
Small plastic scribe
Flash BIOS update program CD (see the Dell Support website at support.dell.com)
Turning Off Your Computer
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off
your computer.
1. Shut down the operating system:
In Windows Vista:
Click Start
Shut Down.
In Windows XP:
Click Start®Turn Off Computer® Turn Off.
The computer turns off after the operating system shutdown process is complete.
2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6
seconds to turn them off.
, then click the arrow in the lower-right corner of the Start menu as shown below, and then click
After Working Inside Your Computer
After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on
your computer.
1. Replace the computer cover (see Removing and Replacing the Cover
2. Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
).
3. Connect your computer and all attached devices to their electrical outlets.
4. Turn on your computer.
5. Verify that the computer works correctly by running the Dell Diagnostics. See Dell Diagnostics
Dell Precision™ T3500 Service Manual--Specifications
Two front-panel connectors for
headphones and microphone
SerialOne 9-pin connectors; 16550C-
PS/2Two 6-pin mini-DIN connector
IEEE 1394aOne front-panel 6-pin connector (with
System board connectors:
Serial ATASeven 7-pin connectors
Internal USB deviceOne 10-pin connector
Processor fanOne 4-pin connector
Chassis fanOne 3-pin connector
HDD cage fanOne 3-pin connector
PCI 2.3Two 124-pin connectors
PCI Express x8Two 98-pin connector
compatible
optional card)
PCI Express x16Two 164-pin connector
Front panel control (USB
included)
Front panel audio HDA
header
ProcessorOne 1366-pin connector
MemorySix 240-pin connectors
Processor PowerOne 8-pin connector
PowerOne 24-pin connector
Controls and Lights
Front of the computer:
Power buttonPush button
Power light
One 40-pin connector
One 10-pin connector
Amber light . Solid amber indicates a
problem with an installed device; blinking
amber indicates an internal power problem.
Green light . Blinking green in sleep state;
solid green for power-on state.
Green light . A blinking green light indicates
the computer is reading data from or writing
data to the SATA hard drive or CD/DVD.
Green light . Solid green indicates a
connection to an active network
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Dell Precision™ T3500 Service Manual--Specifications
Off (no light) . System is not connected to a
network
Back of the computer:
Link integrity light (on
integrated network
adapter)
Network activity light (on
integrated network
adapter)
Power
DC power supply:
Wattage
Maximum heat dissipation
(MHD)
Green . A good connection at 10Mbs exists
between the network and the computer.
Orange . A good connection at 100Mbs
exists between the network and the
computer.
Yellow . A good connection at 1000Mbs
exists between the network and the
computer.
Off . The computer is not detecting a
physical connection to the network.
Yellow blinking light
525 W
1194 BTU/hr
Voltage
Coin-cell battery3 V CR2032 lithium coin cell
Physical
Height44.8 cm (17.6 inches)
Width17.2 cm (6.8 inches)
Depth46.8 cm (18.4 inches)
Weight17.3 kg (38.0 lb)
Environmental
Temperature range:
Operating10° to 35°C (50° to 95°F)
Storage-40° to 65°C (-40° to 149°F)
Relative humidity (maximum):20% to 80% (noncondensing)
Maximum vibration (using a random-
vibration spectrum that simulates user
environment):
115/230 VAC, 50/60 Hz, 6.0/3.0 A
Operating5 to 350 Hz at 0.0002 G²/Hz
Storage5 to 500 Hz at 0.001 to 0.01 G²/Hz
Maximum shock (measured with hard
drive in head-parked position and a 2ms half-sine pulse):
It is recommended that you print these procedures before you begin.
NOTE: The Dell Diagnostics software works only on Dell computers.
NOTE: The Drivers and Utilities disc is optional and may not ship with your computer.
Enter system setup (see Entering System Setup
device you want to test displays in System Setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities disc.
), review your computer's configuration information, and ensure that the
Starting the Dell Diagnostics From Your Hard Drive
1. Turn on (or restart) your computer.
2. When the DELL logo appears, press <F12> immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from
your Drivers and Utilities disc.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft®
Windows® desktop. Then shut down your computer (see Turning Off Your Computer
3. When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
4. When the Dell Diagnostics Main Menu appears, select the test that you want to run.
), and try again.
Starting the Dell Diagnostics From the Drivers and Utilities Disc
1. Insert the Drivers and Utilities disc.
2. Shut down and restart the computer.
When the DELL logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut
down your computer and try again.
NOTE: The next steps change the boot sequence for one time only. On the next startup, the computer boots according
to the devices specified in the system setup program.
3. When the boot device list appears, highlight Onboard or USB CD-ROM Drive and press <Enter>.
4. Select the Boot from CD-ROM option from the menu that appears and press <Enter>.
5. Type 1 to start the menu and press <Enter> to proceed.
6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version
appropriate for your computer.
7. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
OptionFunction
Express
Test
Extended
Test
Custom
Test
Symptom
Tree
2. If a problem is encountered during a test, a message appears with an error code and a description of the problem.
3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following
TabFunction
ResultsDisplays the results of the test and any error conditions encountered.
ErrorsDisplays error conditions encountered, error codes, and the problem description.
HelpDescribes the test and may indicate requirements for running the test.
Configuration Displays your hardware configuration for the selected device.
Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your
part. Run Express Test first to increase the possibility of tracing the problem quickly.
Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer
questions periodically.
Tests a specific device. You can customize the tests you want to run.
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the
problem you are having.
Write down the error code and problem description and follow the instructions on the screen.
table for more information.
The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and
various internal tests, and it displays the information in the device list in the left pane of the screen. The
device list may not display the names of all the components installed on your computer or all devices
attached to your computer.
ParametersAllows you to customize the test by changing the test settings.
4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities disc, remove the
disc.
5. Close the test screen to return to the MainMenu screen. To exit the Dell Diagnostics and restart the computer, close
the MainMenu screen.
Power Button Light Codes
The power LED located in the power button on the front of the computer illuminates and blinks or remains solid to indicate
five different states:
No light—System is in the off state (S5, or mechanical (AC power not applied) OFF).
Solid Amber—System fault, but Power Supply is good—normal operating state (S0 ).
Blinking Amber—System fault error condition including Power Supply (only +5VSB working), Vreg failure, missing or
bad CPU.
Blinking Green—System is in power saving states S1, S3 or S4. (Blink rate is 1Hz). No fault/error condition.
Solid Green—System is fully functional and is in S0 (ON) state.
Four (4) single color lights are incorporated on the front control panel to serve as a diagnostic aid for troubleshooting systems
exhibiting No Post/No Video symptoms. The lights do not report runtime errors.
Diagnostic LED Patterns
LED pattern (1234) LED DescriptionState description
1 - Off
2 - Off
3 - Off
4 - On
1 - Off
2 - Off
3 - On
4 - Off
1 - Off
2 - Off
3 - On
4 - On
BIOS checksum failure detected; system is in recovery mode.
Possible system board resource and/or system board hardware failure.
Page 13
Dell Precision™ T3500 Service Manual--LED Codes
1 - On
2 - On
3 - Off
4 - Off
1 - On
2 - On
3 - On
4 - Off
1 - On
2 - On
3 - On
4 - On
1 - Off
2 - Off
3 - Off
4 - Off
Possible system resource configuration error.
Other failure.
End of POST - Hand off to boot.
The system is in a normal operating condition after POST.
Beep Codes
When errors occur during a boot routine that cannot be reported on the monitor, the computer may emit a beep code that
identifies the problem. The beep code is a pattern of sounds: for example, one beep followed by a second beep, then followed
by a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access
memory (NVRAM). If the system loses power and beeps constantly when you turn it back on, the BIOS is probably corrupted.
System Beep Codes
Beep
Code
1-1-2CPU register test in progress2-4-31st 64 K RAM chip or data line failure - bit E
1-1-3CMOS read/write test in progress or failure2-4-41st 64 K RAM chip or data line failure - bit F
1-1-4BIOS ROM checksum in progress or failure3-1-1Slave DMA register test in progress or failure
1-2-1Timer Test in progress or failure3-1-2Master DMA register test in progress or failure
1-2-2DMA initialization in progress or failure3-1-3Master IMR test in progress or failure
1-2-3
1-3-1RAM refresh verification in progress or failure3-2-2Interrupt vector loading in progress
1-3-21st 64 K RAM test in progress or failure3-2-4Keyboard controller test in progress or failure
1-3-3
1-3-41st 64 K RAM odd/even logic failure3-3-2CMOS Config info validation in progress
1-4-11st 64 K RAM address line failure3-3-3RTC/Keyboard controller not found
1-4-21st 64 K RAM parity test in progress or failure3-3-4Screen memory test in progress or failure
DMA page register read/write test in progress
or failure
1st 64 K RAM chip or data line failure (multi
bit)
Description
Beep
Code
3-1-4Slave IMR test in progress or failure
3-3-1CMOS power fail and checksum test in progress
Description
1-4-3Fail-safe timer test in progress3-4-1Screen initialization test in progress or failure
1-4-4Software NMI port test in progress3-4-2Screen retrace tests test in progress or failure
2-1-11st 64 K RAM chip or data line failure - bit 03-4-3Search for video ROM in progress
2-1-21st 64 K RAM chip or data line failure - bit 14-2-1Timer tick interrupt test in progress or failure
2-1-31st 64 K RAM chip or data line failure - bit 24-2-2Shutdown test in progress or failure
2-1-41st 64 K RAM chip or data line failure - bit 34-2-3Gate A20 failure
2-2-11st 64 K RAM chip or data line failure - bit 44-2-4Unexpected interrupt in Protected Mode
2-2-21st 64 K RAM chip or data line failure - bit 54-3-1
2-2-31st 64 K RAM chip or data line failure - bit 64-3-2No memory in Bank 0
2-2-41st 64 K RAM chip or data line failure - bit 74-3-3
2-3-11st 64 K RAM chip or data line failure - bit 84-3-4Time-Of-Day Clock test in progress or failure
2-3-21st 64 K RAM chip or data line failure - bit 94-4-1Super I/O chip failure
2-3-31st 64 K RAM chip or data line failure - bit A4-4-4Cache test failure
2-3-41st 64 K RAM chip or data line failure - bit B
2-4-11st 64 K RAM chip or data line failure - bit C
2-4-21st 64 K RAM chip or data line failure - bit D
RAM test in progress or failure above address
0FFFFh
Interval Timer Channel 2 test in progress or
failure
POST KeystrokesBoot MenuEntering System SetupSystem Setup Navigation Keystrokes
POST Keystrokes
Your computer has several keystroke options available during the POST process at the Dell™ Logo screen.
KeystrokeFunctionDescription
< F2>Enter System SetupUse System Setup to make changes to the user-definable settings.
< F12> or
<Ctrl><Alt><F8>
< F3>Network BootBypass the BIOS boot sequence and boot directly to the network
Enter Boot MenuOne-time boot and diagnostics utility menu
Boot Menu
As with previous Dell Precision™ workstation platforms, your computer includes a one-time boot menu. This feature offers a
quick and convenient method with which to bypass the System Setup-defined boot device order and boot directly to a specific
device (e.g., floppy, CD-ROM, or hard drive).
The boot menu enhancements introduced on previous platforms are as follows:
Easier access—Although the <Ctrl><Alt><F8> keystroke still exists and can be used to call up the menu, you can
also simply press <F12> during system boot to access the menu.
Diagnostics options—The boot menu includes two diagnostic options, IDE Drive Diagnostics (90/90 Hard Drive
Diagnostics) and Boot to the Utility Partition.
Entering System Setup
Press <F2> to enter System Setup and change the user-definable settings. If you have trouble entering System Setup using
this key, press <F2> when the keyboard LEDs first flash.
Follow the on-screen instructions to view and/or change any settings. On each screen, the system setup options are listed at
the left. To the right of each option is the setting or value for that option. You can change settings that appear as white type
on the screen. Options or values that you cannot change (because they are determined by your Tablet-PC) appear less bright.
The upper-right corner of the screen displays help information for the currently highlighted option. The lower-right corner
displays information about the computer. System setup key functions are listed across the bottom of the screen.
The system setup screens display the current setup information and settings for your computer, such as:
System configuration
Boot order
Boot (start-up) configuration
Basic device configuration settings
System security and hard drive password settings
System Setup Navigation Keystrokes
Use the following keystrokes to navigate the BIOS screens.
Navigation Keystrokes
ActionKeystroke
Expand and collapse field<Enter>, left- and right-arrow keys, or +/–
Expand or collapse all fields< >
Exit BIOS<Esc> — Remain in Setup, Save/Exit, Discard/Exit
Change a settingLeft- and right-arrow keys
Select field to change<Enter>
Cancel a modification<Esc>
Reset defaults<Alt><F> or Load Defaults menu option
NOTE: Depending on your computer and any installed devices, the items listed in this section may or may not appear.
Supported Memory ConfigurationsRemoving and Replacing Memory Modules
Your computer uses 1066 MHz or 1333Mhz DDR3 unbuffered SDRAM memory. DDR3 SDRAM, or double-data-rate three
synchronous dynamic random access memory, is a random access memory technology. It is a part of the SDRAM family of
technologies, which is one of many DRAM (dynamic random access memory) implementations, and is an evolutionary
improvement over its predecessor, DDR2 SDRAM.
Supported Memory Configurations
Size
(GB)
1SR1 GB
2SR1 GB1 GB
3SR1 GB1 GB1 GB
4SR1 GB1 GB1 GB1 GB
4DR2 GB2 GB
6SR1 GB1 GB1 GB1 GB1 GB1 GB
6DR2 GB2 GB2 GB
12DR2 GB2 GB2 GB2 GB2 GB2 GB
12DR4 GB4 GB4 GB
24DR4 GB4 GB4 GB4 GB4 GB4 GB
DIMM
Ranks
NOTE: DDR3 DIMMs have 240 pins, the same number as DDR2, and are the same size, but are electrically
incompatible and have a different key notch location.