Dell P09E User Manual

SETUP GUIDE

Regulatory model: P09E Regulatory type: P09E002

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and
tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or
death.

If you purchased a Dell™ n Series computer, any references in this document to the Microsoft® Windows® operating systems are
not applicable.

This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of
Rovi Corporation. Reverse engineering and disassembly are prohibited.

__________________

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, XPS™, and DellConnect™ are trademarks of Dell Inc.; Intel® and Centrino®
are registered trademarks and Core™ is a trademark of Intel Corporation in the U.S. and other countries; Microsoft®, Windows®,
and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United
States and/or other countries; Blu‑ray Disc™ is a trademark of the Blu‑ray Disc Association; Bluetooth® is a registered
trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names
or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

November 2010 P/N C4XC4 Rev. A00

Contents

Setting Up Your XPS Laptop . . . . . . . .7

Before Setting Up Your Computer . . . . . . 7

Connect the AC Adapter . . . . . . . . . . . . . . 8

Connect the Network Cable

(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Press the Power Button . . . . . . . . . . . . . .10

Set Up Microsoft Windows . . . . . . . . . . . 11

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . 12

Install the SIM Card (Optional) . . . . . . . . 14

Enable or Disable Wireless

(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . 16

Set Up Wireless Display (Optional) . . . . .18

Set Up the TV Tuner (Optional) . . . . . . . .19

Set Up Stereoscopic 3D (Optional) . . . . .20

Set Up 3D TV (Optional). . . . . . . . . . . . . . 21

Connect to the Internet (Optional). . . . .23

Using Your XPS Laptop. . . . . . . . . . . 26

Right View Features . . . . . . . . . . . . . . . . .26

Left View Features . . . . . . . . . . . . . . . . . .30

Back View Features . . . . . . . . . . . . . . . . .32

Computer Base and Keyboard

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Status Lights and Indicators. . . . . . . . . . .38

Disabling Battery Charging . . . . . . . . . . . 39

Touch Pad Gestures . . . . . . . . . . . . . . . . .40

Multimedia Control Keys . . . . . . . . . . . . .42

Control Strip Features . . . . . . . . . . . . . . . 44

Using the Optical Drive . . . . . . . . . . . . . .46

Display Features . . . . . . . . . . . . . . . . . . . .48

Touch Screen Gestures (Optional) . . . . . 50

Removing and Replacing the Battery . . .52

Software Features. . . . . . . . . . . . . . . . . . . 54

3

Contents

Dell DataSafe Online Backup. . . . . . . . . . 55

NVIDIA Optimus Technology

(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . 56

NVIDIA 3DTV Play. . . . . . . . . . . . . . . . . . . 57

Dell Dock (Optional). . . . . . . . . . . . . . . . . 61

Dell Stage (Optional) . . . . . . . . . . . . . . . .62

Free Fall Sensor. . . . . . . . . . . . . . . . . . . . .64

Solving Problems . . . . . . . . . . . . . . . 65

Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . 65

Touch Screen Problems. . . . . . . . . . . . . .66

Network Problems . . . . . . . . . . . . . . . . . .67

Power Problems . . . . . . . . . . . . . . . . . . . .68

Memory Problems . . . . . . . . . . . . . . . . . .69

Lockups and Software Problems . . . . . .70

Using Support Tools . . . . . . . . . . . . . .72

Dell Support Center . . . . . . . . . . . . . . . . .72

My Dell Downloads . . . . . . . . . . . . . . . . . 73

Hardware Troubleshooter . . . . . . . . . . . . 74

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 74

4

Restoring Your Operating

System . . . . . . . . . . . . . . . . . . . . . . . . 79

System Restore. . . . . . . . . . . . . . . . . . . . .80

Dell DataSafe Local Backup. . . . . . . . . . . 81

System Recovery Media . . . . . . . . . . . . . .83

Dell Factory Image Restore . . . . . . . . . . .84

Getting Help. . . . . . . . . . . . . . . . . . . . 86

Technical Support and Customer

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .87

DellConnect . . . . . . . . . . . . . . . . . . . . . . . 87

Online Services. . . . . . . . . . . . . . . . . . . . .88

Automated Order‑Status Service . . . . . .89

Product Information. . . . . . . . . . . . . . . . .89

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . .90

Before You Call. . . . . . . . . . . . . . . . . . . . . 91

Contacting Dell. . . . . . . . . . . . . . . . . . . . .93

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . 94

Specifications . . . . . . . . . . . . . . . . . . 96

Appendix. . . . . . . . . . . . . . . . . . . . . . 103

Information for NOM, or Official
Mexican Standard (Only for Mexico). . . 103

Index . . . . . . . . . . . . . . . . . . . . . . . . . 104

Contents

5

Contents

6

Setting Up Your XPS Laptop

This section provides information about
setting up your Dell XPS laptop.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your laptop may
cause it to overheat. To prevent overheating
ensure that you leave a minimum of 5.1 cm
(2 inches) on the right and left sides. You
should never place your computer in an
enclosed space, such as a cabinet or drawer
while it is powered on.

WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate
the computer performance, or cause
a fire. The computer turns on the fan
when the computer gets hot. Fan
noise is normal and does not indicate a
problem with the fan or the computer.

CAUTION: Placing or stacking heavy
or sharp objects on the computer may
result in permanent damage to the
computer.

7

Setting Up Your XPS Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge
protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.

8

Setting Up Your XPS Laptop

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

9

Setting Up Your XPS Laptop

Press the Power Button

10

Setting Up Your XPS Laptop

Set Up Microsoft Windows

Your Dell computer is preconfigured with the Microsoft Windows operating system. To set up
Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screens will take you through several
procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render
your computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download
and install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, go to
support.dell.com/MyNewDell.

11

Setting Up Your XPS Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it
was in when you purchased the computer, while preserving data files (without the need of the
Operating System disc). You can use the system recovery media if changes to the hardware,
software, drivers, or other system settings have left the computer in an undesirable operating
state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD‑R/DVD+R/Blu‑ray Disc•

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

12

Setting Up Your XPS Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 8).

Insert the disc or USB key in the computer.2.

Click 3. Start → All Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on restoring your operating system using the system recovery
media, see “System Recovery Media” on page 83.

13

Setting Up Your XPS Laptop

Install the SIM Card (Optional)

NOTE: Installing a SIM card is not required if you are using an EVDO card to access the

Internet.

NOTE: Installing a mini B‑CAS card into the SIM card slot is required to set up and view
ISDB‑T digital TV in Japan.

Installing a Subscriber Identity Module (SIM) card on your computer allows you to connect to
the Internet. To access the Internet you must be within the network of your cellular service
provider.

To install the SIM card:

Turn off your computer.1.

Remove the battery (see “Removing and Replacing the Battery” on page 2. 52).

In the battery bay, slide the SIM card into the SIM card slot.3.

Replace the battery (see “Removing and Replacing the Battery” on page 4. 52).

Turn on your computer.5.

To remove the SIM card, press and eject the SIM card.

14

Setting Up Your XPS Laptop

1

2

3

1 SIM card
2 battery bay
3 SIM card slot

15

Setting Up Your XPS Laptop

Enable or Disable Wireless (Optional)

16

Setting Up Your XPS Laptop

To enable or disable wireless:

Ensure that your computer is turned on.1.

Press the <Fn><F2> keys on the keyboard. 2.
The current status of the wireless radios appears on the screen.

Wireless enabled

Wireless disabled

Press the <Fn><F2> keys again to switch between the wireless enabled or disabled states.3.

NOTE: Pressing the <Fn><F2> keys allows you to quickly turn off wireless radios (Wi‑Fi and
Bluetooth), such as when you are asked to disable all wireless radios on an airplane flight.

17

Setting Up Your XPS Laptop

Set Up Wireless Display (Optional)

NOTE: The wireless display feature may

not be supported on all computers. For
information about the hardware and
software requirements for setting up
wireless display, go to www.intel.com.

The Intel wireless display feature allows
you to share your computer display to a TV
without the use of cables. You must connect
a wireless display adapter to your TV before
setting up wireless display.

NOTE: The wireless display adapter does
not ship with your computer and must be
purchased separately.

If your computer supports the wireless display
feature, the Intel Wireless Display icon will
be available on the Windows desktop.

18

To set up wireless display:

Turn on your computer.1.

Ensure that wireless is enabled (see “Enable 2.
or Disable Wireless” on page 16).

Connect the wireless display adapter to 3.
the TV.

Turn on the TV.4.

Select the appropriate video source 5.
for your TV, such as HDMI1, HDMI2, or
S‑Video.

Double‑click the Intel Wireless Display 6.
icon on the desktop.
The Intel Wireless Display window
appears.

Select 7. Scan for available displays.

Select your wireless display adapter from 8.
the Detected wireless displays list.

Enter the security code that appears on 9.
your TV.

Setting Up Your XPS Laptop

To enable wireless display:

Double‑click the Intel Wireless Display 1.
icon on the desktop.
The Intel Wireless Display window
appears.

Select 2. Connect to Existing Adapter.

NOTE: You can download and install the
latest driver for “Intel Wireless Display
Connection Manager” from

support.dell.com.

NOTE: For more information about

wireless display, see the wireless display
adapter documentation.

Set Up the TV Tuner (Optional)

NOTE: Availability of the TV tuner may

vary by region.

To set up the TV tuner:

If not already inserted, turn off the 1.
computer and insert the mini B‑CAS card
into the SIM card slot on your computer
(Japan only).

Connect the TV/digital antenna cable 2.
or the cable adapter to the antenna‑in
connector on your computer.

Turn on your computer.3.

Click 4. Start → All Programs→ Windows

Media Center→ Tasks→ Settings→ TV.

Follow the instructions on the screen.5.

19

Setting Up Your XPS Laptop

Set Up Stereoscopic 3D (Optional)

Stereoscopic 3D allows you to view 3D
content with visible depth.

Right‑click the desktop and select 1. NVIDIA

Control Panel.

In the 2. NVIDIA Control Panel window, click
Stereoscopic 3D to expand the selection
(if not already expanded) and then click
Setup Stereoscopic 3D.

Select the a. Enable stereoscopic 3D
check box.

From the b. Stereoscopic 3D display type
drop‑down menu select Dell 3D Vision

Laptop.

20

NOTE: If the Stereoscopic 3D
display type section displays 3D TV
Play, your computer display will not

support Stereoscopic 3D. You can
view content in Stereoscopic 3D by
connecting your computer to a 3DTV.
For more information, see “Set Up 3D TV”
on page 21

From the c. Test stereoscopic 3D
drop‑down menu select Run Setup
Wizard. The Set up NVIDIA 3D Vision
wizard appears.

Follow the instructions on the screen to 3.
complete the setup.

NOTE: If you experience discomfort
while viewing 3D display, stop viewing
the display, remove your 3D glasses, and
take rest.

Setting Up Your XPS Laptop

Set Up 3D TV (Optional)

NOTE: To know if your TV supports the

3D features available on your computer,
see System Requirements at

www.nvidia.com/3dtv.

Connect your computer to the 3D TV 1.
using a HDMI cable.

NOTE: The HDMI cable transmits both
audio and video signals.

Set up the HDMI 1.4 3D TV:2.

Browse to the TV’s 3D settings menu.a.

Set the 3D mode to b. Automatic.

Set the eye order for the glasses to c.

default or normal.

NOTE: Do not change the eye order

settings when using NVIDIA 3DTV Play as
the application controls the timing of the
glasses.

NOTE: If you are unable to view the
entire Windows desktop on your TV, use
the 3D TV’s settings to reduce the display
resolution.

NOTE: For more information about
configuring the 3D settings, see the
documentation that shipped with
your TV.

Set your TV as the primary display:3.

Right‑click the desktop and select a.

NVIDIA Control Panel.

In the b. NVIDIA Control Panel window,
click Display to expand the selection
(if not already expanded) and then click

Set up multiple display.

In the c. Verify the display configuration
section, right‑click the 3D TV and
select Make this the Windows primary

display.

21

Setting Up Your XPS Laptop

Set up the NVIDIA 3DTV Play application:4.

In the a. NVIDIA Control Panel window,
click Stereoscopic 3D to expand the
selection (if not already expanded) and
then click Set up stereoscopic 3D.

Select the b. Enable stereoscopic 3D
check box. The 3DTV Play setup wizard
appears.

Ensure that the 3DTV Play logo appears c.
in the control panel.

Change the desktop resolution to match 5.
the resolution of the 3D content type:

In the a. NVIDIA Control Panel window,
click Display to expand the selection
(if not already expanded) and then click

Change resolution.

For 3D gaming, set the resolution to b.
720p, 1280x720 and refresh rate to
60/59 Hz in HD 3D mode.

22

For Blu‑ray 3D playback, set the c.
resolution to 1080p, 1920x1080 and
refresh rate to 24/23 Hz in HD 3D
mode.

NOTE: For TVs using PAL system with
refresh rates of 50 Hz or 100 Hz or NTSC
system with refresh rates of 60 Hz or
120 Hz, set the resolution to 720p and
refresh rate to 60/59 Hz.

NOTE: The performance of games may
reduce in HD 3D mode even if 3DTV Play
is disabled. To maximize performance,
select HD or SD mode when 3DTV Play
is disabled.

Check the HDMI audio on the TV by 6.
playing a video, game, or music and
adjusting the volume on the TV.

NOTE: For more information on 3D TV,
see “NVIDIA 3DTV Play” on page 57.

Setting Up Your XPS Laptop

Connect to the Internet (Optional)

To connect to the Internet, you need an
external modem or network connection and
an Internet Service Provider (ISP).

If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one from dell.com.

Setting Up a Wired Connection

If you are using a dial‑up connection, •
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup

instructions.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 24.

Setting Up a Wireless Connection

NOTE: To set up your wireless router,

see the documentation that shipped with
your router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless
router:

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 16).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network, and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 5.
complete the setup.

23

Setting Up Your XPS Laptop

Setting Up Your Internet
Connection

ISPs and ISP offerings vary by country.
Contact your ISP for offerings available in
your country.

If you cannot connect to the Internet but
have successfully connected in the past,
the ISP might have a service outage. Contact
your ISP to check the service status, or try
connecting again later.

Have your ISP information ready. If you do
not have an ISP, the Connect to the Internet
wizard can help you get one.

24

To set up your Internet connection:

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and
then click Network and Sharing Center→

Set up a new connection or network→
Connect to the Internet.

The Connect to the Internet window
appears.

NOTE: If you do not know which type
of connection to select, click Help me
choose or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

Setting Up Your XPS Laptop

25

Using Your XPS Laptop

1 2 5 6 73 4

This section provides information about the features available on your Dell XPS laptop.

Right View Features

26

Using Your XPS Laptop

1 Optical drive — Plays or records CDs, DVDs, and Blu‑ray Discs (optional). For more

information, see “Using the Optical Drive” on page 46.

2 Optical drive light — Blinks when you press the optical drive eject button or when you

insert a disc and it is being read.

3 Optical drive eject button — Opens the optical drive tray when pressed.

4 Emergency eject hole — Use to open the optical drive tray if it does not open when you

press the eject button. For more information, see “Using the Emergency Eject Hole” on
page 46.

5

Audio-out/Headphone connector — Connects to a pair of headphones or to a

powered speaker or sound system.

6

Headphone/digital S/PDIF combo connector — Connects to amplifiers, speakers, or

TVs for digital audio output. Can also be used to connect to a pair of headphones.

NOTE: You must use a S/PDIF (mini‑TOSLINK) adapter to connect a S/PDIF cable. The
S/PDIF (mini‑TOSLINK) adapter does not ship with your computer and must be purchased
separately.

7

Audio-in/Microphone connector — Connects to a microphone or inputs signal for

use with audio programs.

NOTE: You can set up 5.1 channel speakers by using the three audio connectors
(5, 6, and 7) or by using the S/PDIF connector (6).

27

Using Your XPS Laptop

8

28

Using Your XPS Laptop

8

eSATA/USB combo connector with USB PowerShare — Connects to eSATA

compatible storage devices (such as external hard drives or optical drives) or USB devices
(such as a mouse, keyboard, printer, external drive, or MP3 player). The USB PowerShare
feature allows you to charge USB devices when the computer is powered on/off or in
sleep state.

NOTE: Certain USB devices may not charge when the computer is powered off or in sleep
state. In such cases, turn on the computer to charge the device.

NOTE: If you turn off your computer while charging a USB device, the device stops

charging. To continue charging, disconnect the USB device and connect it again.

NOTE: The USB PowerShare feature is automatically shut off when only 10% of the total
battery life remains.

29

Using Your XPS Laptop

1 2

Left View Features

30

Using Your XPS Laptop

1

USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

2

and share digital photos, music, videos, and documents stored on memory cards. For the
supported memory cards, see “Specifications” on page 98.

NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks
protect unused slots from dust and other particles. Save the blank for use when no media
card is installed in the slot; blanks from other computers may not fit your computer.

9-in-1 Media Card Reader — Provides a fast and convenient way to view

31

Using Your XPS Laptop

1 2 3 5 764

Back View Features

32

Using Your XPS Laptop

1 Antenna-in connector (on supported models) — Connects to an external antenna

(included) or coaxial cable (adapter included) to view programs using the TV tuner card
(optional).

2

Mini-DisplayPort connector — Digital interface standard connector that connects to

external DisplayPort monitors and projectors.

3

HDMI connector — Connects to a TV for both 5.1 audio and video signals.

NOTE: When used with a monitor, only the video signal is read.

4

Network connector — Connects your computer to a network or a broadband device

if you are using a wired network.

5 Security cable slot — Attaches a commercially available security cable to the computer.

NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on

your computer.

6

AC adapter connector — Connects to the AC adapter to power the computer and

charge the battery.

7

USB 3.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard,

printer, external drive, or MP3 player. Provide faster data transmission between your
computer and USB devices.

33

Using Your XPS Laptop

3

2

1

4

5

Computer Base and Keyboard Features

34

Using Your XPS Laptop

1

Battery status light — Indicates the battery charge status. For more information on

the battery status light, see “Status Lights and Indicators” on page 38.

2

Hard drive activity light — Turns on when the computer reads or writes data. A solid

white light indicates hard drive activity.

CAUTION: To avoid loss of data, never turn off the computer when the hard drive
activity light is on.

3 Control strip — The power button, status lights, and touch‑sensitive controls are located

in this strip. For more information on the control strip, see “Control Strip Features” on
page 44.

4 XPS logo light — The light on the XPS logo indicates the power states. For more

information on the logo light, see “Status Lights and Indicators” on page 38.

5 Function key row — The dual display enable or disable key , wireless enable or

disable key , brightness increase and decrease keys, touch pad enable or
disable key , and the multimedia keys are located in this row.

For more information on the multimedia keys, see “Multimedia Control Keys” on page 42.

35

Using Your XPS Laptop

9 8 7

6

36

Using Your XPS Laptop

6 Keyboard/Backlit Keyboard (optional) — If you have purchased the optional backlit

keyboard, the F6 key has the backlit keyboard icon on it. The optional backlit
keyboard provides visibility in dark environments by illuminating all symbols on the keys.

Backlit keyboard brightness settings — Press the <Fn><F6> keys to toggle the three

lighting states (in the given order):

half keyboard brightness•

full keyboard brightness•

no lighting•

7 Touch pad buttons (2) — Provide left‑click and right‑click functions like those on a

mouse.

8 Touch pad status light — Turns on if the touch pad is disabled.

9 Touch pad — Provides the functionality of a mouse to move the cursor, drag or move

selected items, and left‑click by tapping the surface.

The touch pad supports the Scroll, Flick, Zoom, and Rotate features. To change the touch
pad settings, double‑click the Synaptics Pointing Device icon in the notification area of
your desktop. For more information, see “Touch Pad Gestures” on page 40.

NOTE: To enable or disable the touch pad, press the <Fn><F3> keys on the keyboard.

37

Using Your XPS Laptop

Status Lights and Indicators

Battery Status Light

Indicator light status Computer state(s) Battery charge status

AC adapter solid white on/standby/off/

off on/standby/off/

Battery

solid amber on/standby low battery (<= 10%)

off on/standby/off/

hibernate

hibernate

hibernate

charging

fully charged

not charging

Power Button Light

Indicator light status Computer state(s)

solid white
breathing white
off

NOTE: For information on power problems, see “Power Problems” on page 68.

38

or XPS Logo Light

on
standby
off/hibernate

Using Your XPS Laptop

Disabling Battery Charging

You may be required to disable the battery charging feature while on an airplane flight.
To quickly disable the battery charging feature:

Ensure that your computer is turned on.1.

Click 2. Start .

In the search box, type 3. Power Options and press <Enter>.

In the 4. Power Options window, click Dell Battery Meter.

In the 5. Battery Settings window, click Turn off Battery Charging and then click OK.

NOTE: Battery charging can also be disabled in the System Setup (BIOS) utility.

39

Using Your XPS Laptop

Touch Pad Gestures

Scroll

Allows you to scroll through content. The
scroll feature includes:

Scroll Vertical — Allows you to scroll up or
down on the active window.

Move two fingers up or down
to scroll the selected object.

Move two fingers up or down
at a fast pace to activate
vertical auto scrolling.

Tap on the touch pad to stop
auto scrolling

40

Scroll Horizontal — Allows you to scroll left

or right on the active window.

Move two fingers left or right
to scroll the selected object.

Move two fingers left or right
at a fast pace to activate
horizontal auto scrolling.

Tap on the touch pad to stop
auto scrolling

Flick

Allows you to flip content forward or
backward based on the direction of the flick.

Move three fingers quickly in
the desired direction to flip
content in the active window.

Using Your XPS Laptop

Zoom

Allows you to increase or decrease the
magnification of the screen content. The
zoom feature includes:

Pinch — Allows you to zoom‑in or zoom‑out
by moving two fingers apart or bringing them
closer together on the touch pad.

To zoom in:
Move two fingers apart to
enlarge the view of the active
window.

To zoom out:
Move two fingers close
together to reduce the view
of the active window.

Rotate

Allows you to rotate the active content on the
screen. The rotate feature includes:

Twist — Allows you to rotate the active
content using two fingers where one finger is
anchored and the other rotates.

Keeping the thumb in
place, move the index
finger in an arced direction
right or left to rotate the
selected item clockwise or
counterclockwise.

41

Using Your XPS Laptop

Multimedia Control Keys

The multimedia control keys are located on the function key row on the keyboard. To use the
multimedia controls, press the required key. You can configure the multimedia control keys
using the System Setup (BIOS) utility or Windows Mobility Center.

System Setup

Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1.

In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.

Function Key First — This is the default option. Press any function key to perform the
associated function. For multimedia action, press <Fn> + the required multimedia key.

Multimedia Key First — Press any multimedia key to perform the associated multimedia action.
For function, press <Fn> + the required function key.

NOTE: The Multimedia Key First option is active only in the operating system.

Windows Mobility Center

Press the <1. ><X> keys or touch the Windows Mobility Center control on the control
strip to launch Windows Mobility Center.

In the 2. Function Key Row, select Function Key or Multimedia Key.

42

Using Your XPS Laptop

Play the previous track or chapter Decrease the volume level

Play or pause Increase the volume level

Play the next track or chapter Mute the sound

43

Using Your XPS Laptop

1 2 3 4 5 6

Control Strip Features

44

Using Your XPS Laptop

1

Power button and light — Turns the computer on or off when pressed. The light on

the button indicates the power states. For more information on the power button light,
see “Status Lights and Indicators” on page 38.

2

Wireless status light — Turns on if wireless is enabled. For more information, see

“Enable or Disable Wireless” on page 16.

3

Battery status light — Indicates the battery charge status. For more information on

the battery status light, see “Status Lights and Indicators” on page 38.

NOTE: The battery is charging when the computer is powered using the AC adapter.

4

Windows Mobility Center control — Touch to launch the Windows Mobility Center.

5

Instant launch control — Touch to launch a predefined application of your choice.

6

Audio control-panel control — Touch to launch the Dell Audio control panel. The

control panel allows you to setup studio‑quality audio output on your computer. You can
also change the audio settings such as volume, external speaker setup, and microphone
setup.

45

Using Your XPS Laptop

Using the Optical Drive

CAUTION: Do not press down on the optical drive tray when you open or close it. Keep
the optical drive tray closed when you are not using the drive.

CAUTION: Do not move the computer while playing or recording a disc.

The optical drive plays or records CDs, DVDs, and Blu‑ray Discs (optional). Ensure that the side
with print or writing is facing upward when placing discs on the optical drive tray.

To place a disc in the optical drive:

Press the eject button on the optical drive. 1.

Pull out the optical drive tray.2.

Place the disc, label‑side up, in the center of the optical drive tray and snap the disc onto 3.
the spindle.

Push the optical drive tray back into the drive. 4.

Using the Emergency Eject Hole

If the optical drive tray does not eject when you press the eject button, you can use the
emergency eject hole to open the drive tray. To open the drive tray using the emergency eject
hole:

Turn off the computer.1.

Insert a small pin or unfolded paper clip into the emergency eject hole and push firmly until 2.
the drive tray opens.

46

1 disc

1

3

5

2

4

2 spindle
3 optical drive tray

4 emergency eject hole

5 eject button

Using Your XPS Laptop

47

Using Your XPS Laptop

1 2 3 4

Display Features

48

Using Your XPS Laptop

1 Microphone — Provides high quality sound for video conferencing and voice recording.

2 Camera indicator light — Indicates if the camera is on or off.

3 Camera — Built‑in camera for video capture, conferencing, and chat. The camera

supports the H.264 video compression codec, which provides high quality video at low
data transmission rates.

4 Display — Your display can vary based on selections you made when purchasing your

computer. The display may support the touch screen feature if you selected the option
at the time of purchase. For information on the touch screen features, see “Touch Screen
Gestures (Optional)” on page 50.

49

Using Your XPS Laptop

Touch Screen Gestures (Optional)

NOTE: Some of these gestures are

application‑specific and may not work
across applications.

Zoom

Allows you to increase or decrease the
magnification of the screen content.
Pinch — Allows you to zoom‑in or zoom‑
out by moving two fingers apart or bringing
them closer together on the screen.

To zoom in:
Move two fingers apart
to enlarge the view of the
active window.

To zoom out:
Move two fingers close
together to reduce
the view of the active
window.

50

Dwell

Allows you to access additional information
by simulating a right‑click.

Press and hold a finger on
the touch screen, to open
context‑sensitive menus.

Flick

Allows you to flip content forward or
backward based on the direction of the flick.

Move a finger quickly in
the desired direction to
flip through content in the
active window like pages
in a book. Flick also works
vertically when navigating
content such as images or
songs in a playlist.

Using Your XPS Laptop

Scroll

Allows you to scroll through content. The
scroll features include:

Pan — Allows you to move the focus on the
selected object when the entire object is not
visible.

Move two fingers in the
desired direction to pan
scroll the selected object.

Scroll Vertical — Allows you to scroll up or
scroll down on the active window.

Move a finger up or
down to activate vertical
scrolling.

Scroll Horizontal — Allows you to scroll right
or left on the active window.

Move a finger to the
right or left to activate
horizontal scrolling.

Rotate

Allows you to rotate the active content on
the screen.

Twist — Allows you to rotate the active
content using two fingers.

Keeping a finger or
thumb in place, move the
other finger in an arced
direction right or left. You
can also rotate the active
content by moving both
the fingers in a circular
motion.

51

Using Your XPS Laptop

Removing and Replacing the Battery

WARNING: Before you begin any of the
procedures in this section, follow the
safety instructions that shipped with
your computer.

WARNING: Using an incompatible
battery may increase the risk of fire
or explosion. This computer should
only use a battery purchased from
Dell. Do not use batteries from other
computers.

WARNING: Before removing the
battery, shut down the computer, and
remove external cables (including the
AC adapter).

52

To remove the battery:

Turn off the computer and turn it over. 1.

Slide the battery release latch to the side.2.

Lift the battery up at an angle and remove 3.
it from the battery bay.

To replace the battery:

Align the tabs on the battery with the slots 1.
on the battery bay.

Press the battery down until the battery 2.
release latch clicks.

Using Your XPS Laptop

1

2

3

1 battery release latch

2 battery
3 tabs (3)

53

Using Your XPS Laptop

Software Features

FastAccess Facial Recognition

Your computer may have the FastAccess facial
recognition feature. This feature helps keep
your Dell computer secure by learning the
unique appearance of your face and uses this
to verify your identity to automatically supply
login information when you would normally
enter this information yourself (such as for
logging on to a Windows account or secure
websites). For more information, click

Start → All Programs → FastAccess.

54

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards,
fliers, and spreadsheets. You can also edit
and view digital photographs and images.
Check your purchase order for software
installed on your computer.

After connecting to the Internet, you can
access websites, setup an e‑mail account,
and upload or download files.

Using Your XPS Laptop

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs/DVDs,
listen to music and Internet radio stations.

You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to
disc, saved on portable products such as MP3
players and handheld entertainment devices,
or played and viewed directly on connected
TVs, projectors, and home theater equipment.

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online is supported

only on Windows operating systems.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect
your data and other important files from
catastrophic incidents like theft, fire, or natural
disasters. You can access the service on
your computer using a password‑protected
account.

For more information, go to DellDataSafe.com.

To schedule backups:

Double‑click the Dell DataSafe Online 1.
icon in the notification area of your
desktop.

Follow the instructions on the screen.2.

55

Using Your XPS Laptop

NVIDIA Optimus Technology (Optional)

Your XPS laptop is equipped with NVIDIA’s
Optimus technology. The Optimus
technology enhances the performance of
your computer, while minimizing the impact
on battery life. It enables you to combine the
graphic processing capability of the integrated
Intel graphic processing unit (GPU) with the
discrete NVIDIA GPU while running graphic‑
intensive applications such as 3D games.
The NVIDIA GPU is turned on only for preset
applications and thus extends the battery life.

The Optimus technology is enabled through
an application profile. When an application
is launched, the video drivers check if the
application has an associated application
profile.

56

If an application profile exists, the NVIDIA •
GPU is enabled and the application
runs in performance mode. The NVIDIA
GPU is disabled automatically when the
application is closed.

If an application profile does not exist, only •
the integrated Intel GPU is used.

The default list of application profiles
is updated frequently by NVIDIA and is
automatically downloaded to your computer
when you are connected to the Internet.

You can also create application profiles for
any application on your computer. This
may be required for newly released games
or applications that do not have a default
application profile.

Using Your XPS Laptop

Changing the Application Profile
Settings

Right‑click the desktop and select 1. NVIDIA

Control Panel.

In the 2. NVIDIA Control Panel window, click

3D Settings to expand the selection (if not

already expanded) and then click Manage

3D Settings.

In the 3. Program Settings tab, click Add

and browse to select the application’s

executable file (.exe). Once added, you can

change the settings for that application.

To change the settings for a specific
application, select the application in the
Select a program to customize: list and make
the desired changes.

NOTE: For more information on the
NVIDIA control panel’s options and
settings, click Help.

NVIDIA 3DTV Play

The NVIDIA 3DTV Play application installed
on your computer allows you to play 3D
games, watch Blu‑ray 3D videos, and browse
3D photos.

3D Games

The NVIDIA 3DTV Play application supports
the same games as NVIDIA 3D Vision.

NOTE: For a list of supported 3D games,
go to www.nvidia.com.

Playing Games in 3D

Launch the game in full‑screen mode.1.

If you see a message stating that the 2.
current mode is not HDMI 1.4 compatible,
set the in‑game resolution to 720p,

1280x720 in HD 3D mode.

57

Using Your XPS Laptop

Keyboard Shortcuts

The following are some of the keyboard shortcuts available for 3D gaming:

Keys Description Function

<Ctrl><t> Show/hide

stereoscopic 3D
effects

<Ctrl><F4> Increases 3D depth Increases the 3D depth real‑time in the current

<Ctrl><F3> Decreases 3D depth Decreases the 3D depth real‑time in the current

<Ctrl><F11> Captures a 3D screenshot of the current game,

<Ctrl><Alt><Insert> Show/hide in‑game

compatibility message

58

Turns 3DTV Play on/off.

NOTE: The gaming performance may reduce
when using HD 3D mode even if 3DTV Play
is disabled. To maximize performance, select
HD or SD mode when 3DTV Play is disabled.

game.

game.

and saves the file in the
My Documents\NVSteroscopic3D.IMG folder.
To view the file, use the NVIDIA 3D Photo
Viewer.

Displays the settings recommended by NVIDIA
for the current game.

Using Your XPS Laptop

<Ctrl><F6> Increases

convergence

<Ctrl><F5> Decreases

convergence

Customizing Shortcut Keys

To customize the keyboard shortcuts:

Right‑click the desktop and select 1. NVIDIA Control Panel.

In the 2. NVIDIA Control Panel window, click Stereoscopic 3D to expand the selection (if not

already expanded) and then click Set keyboard shortcuts.

Click the box displaying the shortcut you want to change.3.

Press the desired key combination.4.

Click 5. OK to save and exit.

Moves objects towards you; maximum
convergence places all objects in front of the
scene in your space; also used to place the
laser sight.

Moves objects away from you; minimum
convergence places all objects behind the
scene in your space; also used to place the
laser sight.

59

Using Your XPS Laptop

3D Photos

You can view stereoscopic 3D photos using
the NVIDIA Photo Viewer available in the
NVIDIA 3DTV Play application. The photo
viewer also allows you to edit the 3D effects
on the photo.

NOTE: For more information on using
the photo viewer and to download 3D
photos, go to www.nvidia.com.

60

Blu-ray 3D

The NVIDIA 3DTV Play application allows
you to watch Blu‑ray 3D videos at 1080p
resolution. For 3D Blu‑ray playback, set the
resolution to 1080p, 1920x1080 and refresh
rate to 24/23 Hz in HD 3D mode. To watch
Blu‑ray 3D videos, use the CyberLink Power
DVD application installed on your computer.
The CyberLink PowerDVD application detects
your 3D TV automatically.

NOTE: For more information on the
CyberLink PowerDVD’s configuration
options and settings, click Help within the
application.

NOTE: For more information about using
Blu‑ray 3D, go to www.nvidia.com.

NOTE: To see knowledge base articles
and frequently asked questions, go to

support.nvidia.com.

Using Your XPS Laptop

Dell Dock (Optional)

The Dell Dock is a group of icons that provides easy access to frequently‑used applications,
files, and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right‑click the Dock, click 1. Add→ Category.

The Add/Edit Category window appears.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.

Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a
category.

Remove a Category or Icon

Right‑click the category or icon on the 1.
Dock and click Delete shortcut or Delete
category.

Follow the instructions on the screen.2.

Personalize the Dock

Right‑click the Dock and click 1. Advanced
Setting...

Choose the desired option to personalize 2.
the Dock.

61

Using Your XPS Laptop

Dell Stage (Optional)

The Dell Stage software provides access
to your favorite media and multi‑touch
applications.

To launch Dell Stage, click Start →

All Programs→ Dell Stage→ Dell Stage.

NOTE: Some of the applications on Dell

Stage can also be launched from the
All Programs menu.

You can customize Dell Stage as follows:

Rearrange an application shortcut — Select •
and hold the application shortcut until
it blinks and then drag the application
shortcut to a desired location on Dell
Stage.

Minimize — Drag the Dell Stage window to •
the bottom of the screen.

Personalize — Select the settings icon and •
then choose the desired option.

62

The following are the applications available on
Dell Stage:

NOTE: Some of the applications may not
be available based on the selections you
made while purchasing your computer.

MUSIC• — Play music or browse through
your music files by album, artist, or song
title. You can also listen to radio stations
from across the globe. The optional
Napster application allows you to
download songs when connected to the
Internet.

YOUPAINT• — Draw and edit pictures.

GAMES• — Play touch‑enabled games.

DOCUMENTS• — Provides quick access to
the Documents folder on your computer.

Using Your XPS Laptop

PHOTO• — View, organize, or edit your

pictures. You can create slideshows

and collections of your pictures and

upload them to Facebook or Flickr when

connected to the Internet.

•DELL WEB — Provides a preview of up to
four of your favorite web pages. Click or
tap the web page preview to open it in the
web browser.

VIDEO• — View videos. The optional
CinemaNow application allows you to
purchase or rent movies and TV shows
when connected to the Internet.

SHORTCUTS• — Provides quick access to
your frequently‑used programs.

STICKYNOTES• — Create notes or
reminders using the keyboard or touch
screen. These notes will appear on the
bulletin board the next time you access
STICKYNOTES. You can also save notes on
your desktop.

Web Tile — Provides a preview of up to four •
of your favorite web pages. The tile allows
you to add, edit, or delete a web page
preview. Click or tap the web page preview
to open it in the web browser. You can also
create multiple Web Tiles through the Apps
Gallery.

63

Using Your XPS Laptop

Free Fall Sensor

Free fall sensor protects your computer hard
drive from possible damage, by detecting
a free fall state caused by accidentally
dropping the computer. When a free fall
state is detected, the hard drive is placed in
a safe state to protect against damage to the
read/write head and possible data loss. Your
hard drive returns to normal operation, when
the free fall state is no longer detected.

64

Solving Problems

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 72 or “Contacting Dell” on page 93.

WARNING: Only trained service
personnel should remove the computer
cover. See the
support.dell.com/manuals for advanced
service instructions.

Service Manual

at

Beep Codes

Your computer might emit a series of beeps
during start‑up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. If this occurs, write
down the beep code and contact Dell (see
“Contacting Dell” on page 93) for assistance.

NOTE: To replace parts, see the Service
Manual at support.dell.com.

Beep
Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory
module is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Eight Display failure

65

Solving Problems

Touch Screen Problems

Some or all multi-touch features are not
working —

Certain touch and multi‑touch features •
may be disabled. To enable them, double‑
click the Flicks icon in the notification
area of your desktop. In the Pen and
Touch window, select the Touch tab and
ensure that Use your finger as an input

device and Enable multi-touch gestures
and inking options are selected.

The multi‑touch feature may not be •
supported by the application.

The touch screen is calibrated at the •
factory, and does not require re‑
calibration. If you choose to calibrate the
touch screen, click Start → Control

panel→ Hardware and Sound→ Tablet PC
Settings→ Calibrate...

NOTE: Improper calibration may lead to

inaccurate touch sensitivity.

66

If the touch screen starts losing its
sensitivity — The touch screen may have

foreign particles (such as sticky notes) that are
blocking the touch sensors. To remove these
particles:

Turn off the computer.1.

Disconnect the AC adapter from the wall 2.
outlet.

CAUTION: Do not use water or a
cleaning liquid to wipe the touch screen.

Use a clean, lint‑free cloth (can spray mild, 3.
non abrasive cleaner or water on cloth if
needed, but not on the screen) and wipe
the surface and sides of the touch screen
to remove any dirt or fingerprints.

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has
been disabled on the computer.

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Check if wireless is enabled on the •
computer (see “Enable or Disable Wireless”
on page 16).

Re‑establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 23).

Interference may be blocking or •
interrupting your wireless connection.
Try moving the computer closer to your
wireless router.

Wired Connections

If the wired network connection is lost —

The network cable is loose or damaged.

Check the network cable to ensure it is •
plugged in and not damaged.

67

Solving Problems

Power Problems

If the power light is off — The computer is

either turned off, in hibernate mode, or is not
receiving power.

Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.

Reseat the AC adapter cable into both the •
power connector on the computer and
the electrical outlet.

If the AC adapter cable is plugged into a •
power strip, ensure that the power strip is
plugged into an electrical outlet and that
the power strip is turned on. Also bypass
power protection devices, power strips,
and power extension cables to verify that
the computer turns on properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

68

Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that
the light on the AC adapter is on.

If the power light is solid white and the
computer is not responding — The display

may not be responding.

Press the power button until the computer •
turns off and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 93).

If the power light is breathing white — The
computer is in standby or the display may not
be responding.

Press a key on the keyboard, move the •
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.

If the display is not responding, press the •
power button until the computer turns off
and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 93).

Solving Problems

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting
or blocking other signals. Some possible
causes of interference are:

Power, keyboard, and mouse extension •
cables.

Too many devices connected to a power •
strip.

Multiple power strips connected to the •
same electrical outlet.

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements. If
necessary, install additional memory (see
the Service Manual at
support.dell.com/manuals).

Reseat the memory module(s) into the •
connector(s) (see the Service Manual at
support.dell.com/manuals).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 93).

If you experience other memory problems —

Run Dell Diagnostics (see “Dell •
Diagnostics” on page 74).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 93).

69

Solving Problems

Lockups and Software Problems

If the computer does not start up — Ensure

that the AC adapter cable is firmly connected
to the computer and to the electrical outlet.

If a program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Select the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check
the software documentation. If necessary,
uninstall and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on the CD.

70

If a program is designed for an earlier
Microsoft Windows operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to an earlier version of Microsoft
Windows operating system.

To run the Program Compatability Wizard:

Click 1. Start → Control Panel→

Programs→ Run programs made for
previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Solving Problems

If the computer stops responding or a solid
blue screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by
pressing a key on your keyboard, or by
moving your mouse, press the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets –
the minimum hardware requirements
needed to run the software. See
the software documentation for
information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

Write down any error message that is –
displayed to help in troubleshooting
when contacting Dell.

71

Using Support Tools

Dell Support Center

All the support you need – one convenient
location.

The Dell Support Center provides system alerts,
performance improvement offers, system
information, and links to other Dell tools and
diagnostic services.

To launch the application, click Start → All

Programs→ Dell→ Dell Support Center→
Launch Dell Support Center.

The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, warranty status, and
alerts on improving the performance of your
computer.

72

The home page also provides links to access:

PC Checkup — Run hardware diagnostics,
see which program occupies the maximum
memory on your hard drive, and track the
changes made to your computer each day.

PC Checkup Utilities

Drive Space Manager • — Manage your hard

drive using a visual representation of the
space consumed by each type of file.

Performance and Configuration •
History — Monitor system events and

changes over time. This utility displays all
hardware scans, tests, system changes,
critical events and restoration points on
the day they occurred.

Using Support Tools

Detailed System Information — View

detailed information about your hardware
and operating system configurations; access
copies of your service contracts, warranty
information, and warranty renewal options.

Get Help — View Dell Technical Support
options, Customer Support, Tours and Training,
Online Tools, Owner’s Manual, Warranty
Information, FAQs, and so on.

Backup and Recovery — Create recovery
media, launch recovery tool, and online file
backup.

System Performance Improvement
Offers— Acquire software and hardware

solutions that will help improve your system
performance.

For more information about Dell
Support Center and to download and
install the available support tools, go to

DellSupportCenter.com.

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre‑installed on your
new Dell computer do not include a backup
CD or DVD. This software is available on
the My Dell Downloads website. From this
website you can download available software
for reinstallation or create your own backup
media.

To register and use My Dell Downloads:

Go to 1. DownloadStore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall the software or create a backup 3.
media for future use.

73

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during the
operating system setup or is detected but
incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in the
search field and press <Enter> to start the
search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

74

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups
and Software Problems” on page 70 and run
Dell Diagnostics before you contact Dell for
technical assistance.

NOTE: Dell Diagnostics works only on
Dell computers.

NOTE: The Drivers and Utilities disc may
not ship with your computer.

Ensure that the device that you want to test
is displayed in the system setup program and
is active. Press <F2> during POST (Power On
Self Test) to enter the System Setup (BIOS)
utility.

Start Dell Diagnostics from your hard drive or
from the Drivers and Utilities disc.

Using Support Tools

Starting Dell Diagnostics From
Your Hard Drive

Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot
display a screen image, contact Dell
(see “Contacting Dell” on page 93) for
assistance.

Ensure that the computer is connected 1.
to an electrical outlet that is known to be
working properly.

Turn on (or restart) your computer.2.

When the DELL logo appears, press <F12> 3.
immediately. Select Diagnostics from the
boot menu and press <Enter>. This may
invoke the Pre‑Boot System Assessment
(PSA) on your computer.

NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

NOTE: If you see a message stating that
no diagnostics utility partition has been
found, run Dell Diagnostics from the

Drivers and Utilities disc.

If PSA is invoked:

The PSA will start running tests.a.

If the PSA completes successfully, b.
the following message appears :

“No problems have been found
with this system so far. Do
you want to run the remaining
memory tests? This will take
about 30 minutes or more.
Do you want to continue?
(Recommended).”

75

Using Support Tools

If you are experiencing memory issues, c.
press <y>, otherwise press <n>. The
following message appears: “Booting

Dell Diagnostic Utility
Partition. Press any key to
continue.”

Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start Dell Diagnostics from
the diagnostic utility partition on your hard
drive and to go to the Choose An Option
window.

Select the test you want to run.4.

76

If a problem is encountered during a 5.
test, a message with an error code and
a description of the problem appears on
your screen. Write down the error code
and problem description and contact Dell
(see “Contacting Dell” on page 93) for
assistance.

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests complete, close the test 6.
screen to return to the Choose An Option
window.

To exit Dell Diagnostics and restart the 7.
computer, click Exit.

Using Support Tools

Starting Dell Diagnostics From the
Drivers and Utilities Disc

NOTE: The Drivers and Utilities disc may

not ship with your computer.

Insert the1. Drivers and Utilities disc.

Shut down and restart the computer. 2.
When the DELL logo appears, press <F12>
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start‑up, the computer boots according
to the devices specified in the system
setup program.

When the boot device list appears, 3.
highlight CD/DVD/CD-RW and press
<Enter>.

Select the 4. Boot from CD-ROM option
from the menu that appears and press
<Enter>.

Type 1 to start the CD menu and press 5.
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions
are listed, select the version appropriate for
your computer.

Select the test you want to run.7.

77

Using Support Tools

If a problem is encountered during a 8.
test, a message with an error code and
a description of the problem appears on
your screen. Write down the error code
and problem description and contact Dell
(see “Contacting Dell” on page 93) for
assistance.

NOTE: The Service Tag for your
computer is displayed at the top of
each test screen. The Service Tag helps
you identify your computer when you
contact Dell.

When the tests complete, close the test 9.
screen to return to the Choose An Option
window.

To exit Dell Diagnostics and restart the 10.
computer, click Exit.

Remove the11. Drivers and Utilities disc.

78

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

CAUTION: Using Dell Factory Image Restore or the
your operating system permanently deletes all data files on your computer. If possible,
backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of

System Restore and DataSafe Local Backup

when installing the Dell factory‑installed software on a
newly installed hard drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System disc to reinstall only the operating system on your computer

NOTE: The Operating System disc may not ship with your computer.

Operating System

disc to restore

79

Restoring Your Operating System

System Restore

The Microsoft Windows operating systems
provide a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of
your data files. System Restore does not
monitor your data files or recover them.

Starting System Restore

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

80

Click 3. Next and follow the instructions on
the screen.

In the event that System Restore did not
resolve the issue, you may undo the last
system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files and
exit any open programs. Do not alter,
open, or delete any files or programs
until the system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last restoration and click

Next.

Restoring Your Operating System

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup to restore your operating system
permanently removes any programs
or drivers installed after you received
your computer. Create backup media of
applications you need to install on your
computer before using Dell DataSafe
Local Backup. Use Dell DataSafe Local
Backup only if System Restore did not
resolve your operating system problem.

CAUTION: Although Dell Datasafe
Local Backup is designed to preserve
the data files on your computer, it is
recommended that you backup your
data files before using Dell DataSafe
Local Backup.

NOTE: If Dell DataSafe Local Backup is

not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 84) to restore
your operating system.

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media (see “Create •
System Recovery Media (Recommended)“
on page 12)

Dell DataSafe Local Backup Basic

To restore the operating system and Dell
factory‑installed software while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, and so on) connected to the
computer and remove any newly added
internal hardware.

NOTE: Do not disconnect the
AC adapter.

81

Restoring Your Operating System

Turn on your computer.3.

When the DELL logo appears, press <F8> 4.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System
Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process may take
an hour or more depending on the size
of the data to be restored.

NOTE: For more information, see
knowledge base article 353560 at

support.dell.com.

82

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based •
on file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double‑click the Dell DataSafe Local 1.
Backup icon in the notification area of
your desktop.

Click 2. UPGRADE NOW!

Follow the instructions on the screen.3.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system
recovery media is designed to preserve
the data files on your computer, it is
recommended that you backup your
data files before using the system
recovery media.

You can use the system recovery media,
created using Dell DataSafe Local Backup, to
return your hard drive to the operating state
it was in when you purchased the computer
while preserving the data files on your
computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of the recovery options installed on
your computer.

Hard drive failure that prevents data from •
being recovered.

To restore the operating system and Dell
factory‑installed software on your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

Select the appropriate boot device from 3.
the list and press <Enter>.

Follow the instructions on the screen.4.

logo appears, press <F12>

83

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore to restore your operating
system permanently deletes all data
on the hard drive and removes any
programs or drivers installed after you
received your computer. If possible,
back up the data before using this
option. Use Dell Factory Image Restore
only if System Restore did not resolve
your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore
is not available on your computer, use
Dell DataSafe Local Backup (see “Dell
DataSafe Local Backup” on page 81) to
restore your operating system.

84

Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from the
hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.

Starting Dell Factory Image
Restore

Turn on the computer. 1.

When the DELL logo appears, press <F8> 2.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue
to wait until you see the Microsoft
Windows desktop; then, shut down your
computer and try again.

Restoring Your Operating System

Select 3. Repair Your Computer.
The System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on 5.
as a local user. To access the command
prompt, type administrator in the User
name field, then click OK.

Click 6. Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.

NOTE: Depending upon your
configuration, you may need to select

Dell Factory Tools, then Dell Factory
Image Restore.

Click 7. Next.
The Confirm Data Deletion screen
appears.

NOTE: If you do not want to proceed
with the Factory Image Restore, click
Cancel.

Select the check box to confirm that you 8.
want to continue to reformat the hard
drive and restore the system software to
the factory condition, then click Next.

The restore process begins and may
take five or more minutes to complete.
A message appears when the operating
system and factory‑installed applications
have been restored to factory condition.

Click 9. Finish to restart the computer.

85

Getting Help

If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:

See “Solving Problems” on page 1. 65
for information and procedures that
pertain to the problem your computer is
experiencing.

See “Dell Diagnostics” on page 2. 74 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 92.

Use Dell’s extensive suite of online 4.
services available at Dell Support (support.
dell.com) for help with installation and
troubleshooting procedures. See “Online
Services” on page 88 for a more extensive
list of Dell Support online.

If the preceding steps have not resolved the 5.
problem, see “Before You Call” on page 91.

86

NOTE: Call Dell Support from a

telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.

NOTE: Dell’s Express Service Code
system may not be available in all
countries.

When prompted by Dell’s automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the Dell

Accessories folder, double‑click the Express
Service Code icon, and follow the directions.

NOTE: Some of the services are not

always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff use computer‑based diagnostics
to provide fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 91 and then see the contact
information for your region or go to

support.dell.com.

DellConnect

DellConnect is a simple online access
tool that allows a Dell service and support
associate to access your computer through
a broadband connection, diagnose your
problem and repair it all under your
supervision. For more information, go to

dell.com/DellConnect.

87

Getting Help

Online Services

You can learn about Dell products and
services on the following websites:

dell.com•

dell.com/ap• (Asian/Pacific countries only)

dell.com/jp• (Japan only)

euro.dell.com• (Europe only)

dell.com/la• (Latin American and Caribbean

countries)

dell.ca• (Canada only)

You can access Dell Support through the
following websites and e‑mail addresses:

Dell Support Websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

supportapj.dell.com• (Asia Pacific only)

88

Dell Support E-mail Addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America

and Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales E-mail
Addresses

[e-mail]• (Asian/Pacific

countries only)

[e-mail]• (Canada only)

Anonymous File Transfer Protocol
(FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e‑mail address as your password.

Getting Help

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the
automated order‑status service. A recording
prompts you for the information needed to
locate and report on your order.

If you have a problem with your order, such
as missing parts, wrong parts, or incorrect
billing, contact Dell for customer assistance.
Have your invoice or packing slip handy when
you call.

For the telephone number to call for your
region, see “Contacting Dell” on page 93.

Product Information

If you need information about additional
products available from Dell, or if you would
like to place an order, go to the Dell website
at dell.com. For the telephone number to
call for your region or to speak to a sales
specialist, see “Contacting Dell” on page 93.

89

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, ensure that you back up any data
on the hard drive(s) and on any other
storage device in the product. Remove
any and all confidential, proprietary
and personal information, as well as
removable media, such as CDs and media
cards. Dell is not responsible for any of
your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that
may be included with your return.

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 93.

90

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist 3.
(see “Diagnostic Checklist” on page 92),
indicating the tests that you have run and any
error messages reported by Dell Diagnostics
(see “Dell Diagnostics” on page 74).

Include any accessories that belong with 4.
the item(s) being returned (AC adapter
cable, software, guides, and so on) if the
return is for credit.

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of
loss during shipment to Dell. Collect
On Delivery (C.O.D.) packages are not
accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

Getting Help

1

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated‑support telephone system direct your call more efficiently. You may also be
asked for your Service Tag.

Locating Your Service Tag

The Service Tag for your computer can be found on a label at the bottom of your computer.

1 Service Tag

91

Getting Help

Remember to fill out the following
Diagnostic Checklist. If possible, turn on your
computer before you call Dell for assistance
and call from a telephone at or near the
computer. You may be asked to type some
commands at the keyboard, relay detailed
information during operations, or try other
troubleshooting steps possible only at the
computer itself. Ensure that the computer
documentation is available.

92

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the bottom of the •
computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and •
troubleshooting procedures you
performed:

Contacting Dell

For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Go to 1. dell.com/ContactDell.

Select your country or region.2.

Select the appropriate service or support 3.
link based on your requirement.

Choose the method of contacting Dell that 4.
is convenient for you.

93

Finding More Information and Resources

If you need to: See:

reinstall your operating system “System Recovery Media” on page 83

run a diagnostic program for your computer “Dell Diagnostics” on page 74

reinstall system software “My Dell Downloads” on page 73

for more information about the Microsoft
Windows operating system and features

find your Service Tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support

upgrade your computer with new or
additional components like a new hard drive

reinstall or replace a worn or defective part

94

support.dell.com

the bottom of your computer

“Dell Support Center” on page 72

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may
void your warranty. Check your warranty
and return policies before working inside
your computer.

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find drivers and downloads; readme files

access technical support and product help

check on your order status for new
purchases

find solutions and answers to common
questions

locate information for last‑minute updates
about technical changes to your computer
or advanced technical‑reference material for
technicians or experienced users

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

dell.com/regulatory_compliance

support.dell.com

Finding More Information and Resources

95

Specifications

This section provides information that you may need when setting up, updating drivers for, and
upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of
your computer, see the Detailed System Information section in the Dell Support Center.
To launch the Dell Support Center, click Start → All Programs→ Dell→

Dell Support Center→ Launch Dell Support Center.

Computer Model

Dell XPS L702X

Computer Information

System chipset Mobile Intel 6 series

express chipset HM67

Processor type Intel Core i5

Intel Core i7

96

Memory

Memory
module
connector

Memory
module
capacities

Minimum
memory

Maximum
memory

two or four
user‑accessible SODIMM
connectors

1 GB, 2 GB, and 4 GB

3 GB

16 GB

Specifications

Memory

Memory type 1066 MHz/1333 MHz

SODIMM DDR3

NOTE: For instructions on upgrading
the memory, see the Service Manual at

support.dell.com/manuals.

Connectors

Audio one microphone‑in

connector, one stereo
headphones/speakers
connector

S/PDIF one headphone/digital

S/PDIF combo connector

Mini‑Card one full Mini‑Card slot

one half Mini‑Card slot

HDMI
connector

one 19‑pin connector

Connectors

Network
adapter

USB two 4‑pin USB

Mini‑
DisplayPort

eSATA one 7‑pin/4‑pin eSATA/

Media Card
Reader

Antenna‑in
connector
(optional)

one RJ45 connector

3.0‑compliant connectors

one 4‑pin USB

2.0‑compliant connector

one 20‑pin connector

USB combo connector
with PowerShare

one 9‑in‑1 slot

one MCX connector

97

Specifications

Media Card Reader

Cards
supported

Secure Digital (SD)
memory card

Secure Digital Input
Output (SDIO)

Secure Digital High
Capacity (SDHC)

Secure Digital eXtended
Capacity (SDXC)

Memory Stick

Memory Stick PRO

MSXC Memory Card

MultiMedia Card (MMC)

xD‑Picture Card

Camera

Type 2.0 megapixel HD with

H.264 support

Video resolution 1280 x 720

98

Communications

Modem
(optional)

Network
adapter

Wireless WLAN, WWAN (optional),

TV TV tuner card (optional)

external V.92 56 K USB
modem

10/100/1000 Ethernet
LAN on system board

WiMAX/Wi‑Fi abgn/agn,
and Bluetooth wireless
technology (optional)/
WiDi (optional)

Audio

Audio
controller

Speakers 2 x 5 Watt main speakers

Volume
controls

Realtek ALC665

+ 12 Watt subwoofer

software program menus
and media controls