ALIENWARE® M15x MOBILE MANUAL
Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
e contents herein are subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the prior
written permission of Dell Inc. is strictly prohibited.
Trademarks used in this manual: Alienware, AlienRespawn, AlienFX, and the
AlienHead logo are trademarks or registered trademarks of Alienware Corporation.
Dell is a trademark of Dell Inc. Microsoft, Windows, Windows Vista, and Windows
Vista start button logo are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries. Intel is a registered
trademark and Core is a trademark of Intel Corporation in the U.S. and other
countries. Blu-ray Disc is a trademark of the Blu-ray Disc Association. Bluetooth
is a registered trademark owned by Bluetooth SIG, Inc. Computrace and Absolute
are registered trademarks of Absolute Software Corporation.
Other trademarks and trade names may be used in this manual to refer to either
the entities claiming the marks and names or their products. Dell Inc. disclaims
any proprietary interest in trademarks and trade names other than its own.
Model: P08G Type: P08G001 P/N: 39YVG Rev. A00 October 2009
CONTENTS
INTRODUCTION ...........................................................5
CHAPTER 1: SETTING UP YOUR LAPTOP .................................... 7
Before Setting Up Your Laptop .......................................8
Connect the AC Adapter ..............................................9
Press the Power Button ..............................................9
Connect the Network Cable (Optional)................................10
Set Up Microsoft Windows...........................................10
Connect to the Internet (Optional) ...................................10
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP ............................ 13
Front View Features .................................................14
Left View Features ..................................................15
Right View Features .................................................16
Display Features .................................................... 17
Computer Base and Keyboard Features ..............................18
Status Lights .......................................................19
Touch Controls......................................................19
Power Button ...................................................... 20
Function Keys ......................................................21
Battery Pack ........................................................22
Power Management.................................................23
CHAPTER 3: CONNECTING DEVICES........................................25
Connecting External Displays ........................................26
Connecting Printers ................................................ 28
Connecting USB Devices.............................................29
Connecting FireWire (IEEE 1394) Devices .............................29
CHAPTER 4: USING YOUR LAPTOP.........................................31
Alienware Command Center .........................................32
Stealth Mode .......................................................32
Using Removable Media and Cards...................................32
Using the Optical Drive ............................................. 33
Using the Integrated Camera ....................................... 33
Using the Wireless Control.......................................... 33
Conguring the BIOS ............................................... 34
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS .... 41
Before You Begin....................................................42
Replacing the Battery Pack ......................................... 44
Upgrading or Replacing Memory .................................... 45
Upgrading or Replacing the Hard Drive ...............................47
CONTENTS
3
CHAPTER 6: TROUBLESHOOTING .........................................49
Basic Hints and Tips................................................ 50
Backup and General Maintenance................................... 50
Software Diagnostic Tools ...........................................51
Answers to Common Problems ..................................... 53
CHAPTER 7: SYSTEM RECOVERY .......................................... 61
AlienRespawn v2.0..................................................62
Recovery Options ...................................................62
Password Protection ............................................... 63
AlienRespawn v2.0 Disc ............................................ 64
Dell DataSafe Local Backup ......................................... 65
CHAPTER 8: BASIC SPECIFICATIONS.......................................67
APPENDIX A: GENERAL AND ELECTRICAL SAFETY PRECAUTIONS.............71
APPENDIX B: CONTACTING ALIENWARE ...................................73
APPENDIX C: IMPORTANT INFORMATION ..................................74
4
CONTENTS
INTRODUCTION
INTRODUCTION
Dear Valued Alienware Customer,
Welcome to the Alienware family. We are thrilled to include you among the
growing number of savvy high-performance computer users.
e Alienware technicians who have crafted your computer have made certain
that your high-performance computer is properly optimized and performs to its
fullest potential. We build computers with a single unwavering purpose: Build
It As If It Were Your Own. e technicians will not rest until your new computer
meets or exceeds our very demanding criteria!
We have tested your computer extensively in order to ensure that you enjoy
the highest levels of performance. In addition to a standard burn-in period,
your computer has been evaluated using real-world tools such as synthetic
performance benchmarks.
We invite you to share your experience with your new high-performance computer
with us, so do not hesitate to either e-mail or call Alienware with any questions
or concerns. e entire sta shares your enthusiasm for new technology and we
hope that you enjoy using your new computer as much as Alienware enjoyed
building it for you.
Sincerely,
Alienware Sta
INTRODUCTION
5
INTRODUCTION
6
CHAPTER 1: SETTING UP YOUR LAPTOP
CHAPTER 1: SETTING UP YOUR LAPTOP
CHAPTER 1: SETTING UP YOUR LAPTOP
7
Before Setting Up Your Laptop
Product Documentation and Media
Congratulations on the purchase of your Alienware® M15x!
Read all safety and setup instructions before connecting your new laptop. Begin
by carefully opening the box and removing all components that were shipped to
you. Before setting up your laptop or components, be sure to inspect all items
for any physical damage that may have occurred during shipment. Be sure to
report any damaged items to customer service immediately upon receiving your
shipment. You must report shipping damage within the rst 5 days of receiving
the shipment or your damage report will not be honored.
Before setting up your laptop or components, see the included invoice to verify
that all items ordered are present. Report any missing components to customer
service within 5 days of receiving the shipment. Anything reported missing after
the rst 5 days of receiving a shipment will not be honored. Some of the most
common items to check for include:
Laptop and AC adapter with power cable•
Microsoft CD-key located at the bottom of the laptop•
Monitor with power cable and video cable (if ordered)•
Keyboard (if ordered)•
Mouse (if ordered)•
Multimedia speakers and sub-woofer (if ordered)•
Joystick controllers (if ordered)•
You may also need a small athead and/or a Phillips head screwdriver for
connecting peripheral cables to the laptop.
e documentation that ships with your Alienware® laptop is designed to provide
answers to many of the questions that may arise as you explore your new laptop’s
capabilities. You may see the documentation for technical information or general
use as needed to answer questions in the future, or aid you in nding answers and
solutions. e media included with your laptop is referenced in some sections of
the documentation and may be needed to complete certain tasks. As always, our
technical support sta is available to assist you.
Placing Your Laptop
WARNING: Do not place the laptop near or over a radiator or heating vent.
If your laptop is placed in a cabinet, ensure that adequate ventilation
is provided. Do not place the laptop in a humid location or in any area
where the laptop may be exposed to rain or water. Be careful not to spill
liquid of any kind on or into the laptop.
When placing your laptop, ensure that:
It is placed on a surface that is both level and stable. •
e power and other cable connectors are not jammed between the laptop •
and a wall – or any other object.
Nothing obstructs airow in front of, behind, or below the laptop.•
e laptop has enough room so that optical drives and other external •
storage drives can be easily accessed.
CHAPTER 1: SETTING UP YOUR LAPTOP
8
Press the Power ButtonConnect the AC Adapter
WARNING: e AC adapter works with electrical outlets worldwide.
However, power connectors and power strips vary among countries.
Using an incompatible cable or improperly connecting the cable to a
power strip or electrical outlet may cause re or equipment damage.
NOTE: e 150 W AC adapter must be connected to the laptop for maximum
gaming performance.
CHAPTER 1: SETTING UP YOUR LAPTOP
9
Connect the Network Cable (Optional)
Set Up Microsoft Windows
CAUTION: Do not interrupt the operating system’s setup process. Doing
so may render your computer unusable.
Your computer is precongured with the operating system you requested
while ordering your computer. To congure the remaining settings, follow the
instructions on the screen.
Connect to the Internet (Optional)
Setting Up a Wired Connection
If you are using a dial-up connection, connect the telephone line to the •
optional external USB modem and to the telephone wall jack before you set
up your Internet connection.
If you are using a DSL or cable/satellite modem connection, contact your ISP •
or cellular telephone service for setup instructions.
To complete setting up your wired Internet connection, follow the instructions in
“Setting Up Your Internet Connection” on page 11.
CHAPTER 1: SETTING UP YOUR LAPTOP
10
Setting Up a Wireless Connection
NOTE: To set up your wireless router, see the documentation that shipped
with your router.
Before you can use your wireless Internet connection, you need to connect to your
wireless router.
To set up your connection to a wireless router:
Windows Vista
®
Ensure that wireless is enabled on your computer.1.
Save and close any open les, and exit any open programs.2.
Click 3. Start → Connect To.
Follow the instructions on the screen to complete the setup.4.
Windows® 7
Ensure that wireless is enabled on your computer.1.
Save and close any open les, and exit any open programs.2.
Click 3. Start → Control Panel→ Network and Sharing Center→ Connect to
a network.
Follow the instructions on the screen to complete the setup.4.
Setting Up Your Internet Connection
ISPs and ISP oerings vary by country. Contact your ISP for oerings available in
your country.
If you cannot connect to the Internet but have successfully connected in the past,
the Internet Service Provider (ISP) might have a service outage. Contact your ISP
to check the service status, or try connecting again later.
Have your ISP information ready. If you do not have an ISP, the Connect to the
Internet wizard can help you get one.
Windows Vista
®
NOTE: e following instructions are applicable to the Windows default
view, so they may not apply if you set your computer to the Windows
classic view.
Save and close any open les, and exit any open programs.1.
Click 2. Start → Control Panel.
Click 3. Network and Internet→ Network and Sharing Center→ Set up a
connection or Network→ Connect to the Internet.
e Connect to the Internet window appears.
NOTE: If you do not know which type of connection to select, click Help me
choose or contact your ISP.
Follow the instructions on the screen and use the setup information provided by
your ISP to complete the setup.
CHAPTER 1: SETTING UP YOUR LAPTOP
11
Windows® 7
Click 1. Start → Control Panel.
Click 2. Network and Internet→ Network and Sharing Center→ Set up a
connection or Network→ Connect to the Internet.
e Connect to the Internet window appears.
NOTE: If you do not know which type of connection to select, click Help me
choose or contact your ISP.
Follow the instructions on the screen and use the setup information provided by
your ISP to complete the setup.
CHAPTER 1: SETTING UP YOUR LAPTOP
12
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
CHAPTER 2: GETTING TO KNOW
is chapter provides information about your new laptop to familiarize you with
its various features, and get you up and running quickly.
YOUR LAPTOP
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
13
Front View Features
2 31
1 Left speaker — Combines with the right speaker to provide high quality
stereo sound.
2 Infrared port — Connects to devices using infrared.
3 Right speaker — Combines with the left speaker to provide high quality
stereo sound.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
14
Left View Features
21
3
4 5
6
7
8
1
Security cable slot — Attaches a commercially available antitheft
device to the computer.
NOTE: Before you buy a lock, ensure that it works with the security lock slot
on your computer.
2
computer and charge the battery.
3
projector.
4
broadband device.
5
monitors and projectors with DisplayPort.
6
keyboard, printer, external drive, or MP3 player.
7
devices such as digital video cameras.
8
view and share digital photos, music, videos, and documents.
AC adapter connector — Connects to an AC adapter to power the
VGA connector — Connects to video devices, such as a monitor or
Network connector — Connects your computer to a network or
DisplayPort connector — Connects your computer to external
USB connector — Connects to USB devices, such as a mouse,
IEEE 1394 A connector — Connects to high-speed serial multimedia
8-in-1 Media Card Reader — Provides a fast and convenient way to
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
15
Right View Features
3
1
2
4
5
3 Optical drive — Plays or records only standard-size (12 cm) CDs, DVDs, and
Blu-ray Discs (optional). Ensure that the side with print or writing is facing
upward when inserting discs. For more information, see “Using the Optical
Drive “ on page 33.
1
2 Audio connectors (3) — Connects to speakers, headphones, and
16
ExpressCard slot — Provides support for additional memory, wired
and wireless communications, multimedia, and security features. e slot
supports 54 mm Express cards.
NOTE: e ExpressCard slot is designed only for ExpressCards. e slot
does NOT support PC Cards.
microphone.
NOTE: For information on audio connectors, see “Connecting External
Speakers” on page 27.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
4
5
USB/eSATA combo connector with USB PowerShare — Connects to
eSATA compatible storage devices (such as external hard drives or optical
drives) or USB devices (such as a mouse, keyboard, printer, external drive,
or MP3 player).
e USB Powershare feature allows you to charge USB devices when the
computer is turned o or in standby mode. If you turn o your computer
while charging a USB device, the device will stop charging. To continue
charging, disconnect the USB device and connect it again.
NOTE: Certain USB devices may not charge when the computer is turned
o or in standby mode. In such cases turn on the computer to charge the
device.
USB connector — Connects to USB devices, such as a mouse,
keyboard, printer, external drive, or MP3 player.
Display Features
1
2 3 4
1 Left digital array microphone — Combines with the right digital array
microphone to provide high quality sound for video chatting and voice
recording.
2 Camera activity indicator — Indicates if the camera is on or o.
3 Camera — Built-in camera for video capture, conferencing, and chat.
4 Right digital array microphone — Combines with the left digital array
microphone to provide high quality sound for video chatting and voice
recording.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
17
Computer Base and Keyboard Features
6
5
4
1
3
2
1 Status lights (3) — Indicates if the Scroll Lock, Caps Lock, or Number Lock
lights are turned on or o.
2 Keyboard — e backlit keyboard provides visibility in dark environments
by illuminating all symbols on the keys.
3 Touch pad — Provides the functionality of a mouse to move the cursor,
drag or move selected items, and left-click by tapping the surface.
4 Touch pad buttons (2) — Provide left- and right-click functions like those
on a mouse.
5 Touch controls (9) — Touching the touch controls perform the associated
action. For more information, see “Touch Controls” on page 19.
6 Power button — Turns the computer on or o when pressed. For more
information, see “Power Button” on page 20.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
18
Status Lights
Touch Controls
e three status lights are located at the top-left side of the keyboard. For the
exact location, see “Computer Base and Keyboard Features” on page 18.
Scroll Lock Light
Turns on when the scroll lock option is on.
Caps Lock Light
Turns on when the keyboard is in Caps Lock mode.
In this mode, all characters you type are in uppercase.
Number Lock Light
Turns on when the keyboard is in Num Lock mode.
In this mode, the embedded numeric keypads can be used.
e touch controls are located at the top of the keyboard. For the exact location,
see “Computer Base and Keyboard Features” on page 18. To activate, gently
touch the desired control. e control will illuminate temporarily to conrm your
selection.
Eject Increase volume
Rewind or Play previous
track
Play or Pause Alienware Command Center
Fast Forward or Play
next track
Decrease volume
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
Wireless Control - Switch
wireless communications on/o
(for more information, see “Using
the Wireless Control” on page 33)
(for more information, see
“Alienware Command Center” on
page 32)
Stealth Mode - Switch computer
to low power state
(for more information, see
“Stealth Mode” on page 32)
19
Power Button
You can program this button to perform actions like shutting down the operating
system or entering the standby mode. For details on how to program this button,
see Power Options in the Control Panel of Microsoft® Windows® operating
system.
e power button is located in the center of the hinge cover. For the exact location,
see “Computer Base and Keyboard Features” on page 18.
e color of the AlienHead rim indicates the power status. e color indicating
the power status can be changed through the AlienFX® software.
On AC adapter:
Blue or custom AC-color e battery is fully charged.
Blue or custom AC-color fading
into white or custom batterycolor
Blue or custom AC-color fading
into black
On battery:
Amber or custom battery-color e battery is fully charged.
Amber or custom battery-color
fading into black
Blinking Amber or custom
battery-color
For more details on standby and hibernate mode, see the Power Options in the
Control Panel of your Microsoft Windows operating system.
e computer is turned o or on
and the battery is charging.
e computer is in standby
mode.
e computer is in standby
mode.
e battery charge is low.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
20
Function Keys
NOTE: Depending on the conguration of the laptop you purchased, some
of the function keys may have no associated tasks.
e <Fn> key is located near the bottom-left corner of the keyboard, and is used
together with other keys to activate certain functions. Hold down the <Fn> key
along with the key described below:
FI – Suspend Mode
Press <Fn><F1> to enable suspend mode. In the suspend mode,
the display and selected devices will switch o for less energy
consumption.
F2 – Check Battery Status and Battery Charge Disable/Enable
Press <Fn><F2> to toggle between the Battery Status Meter,
Battery Charge Disable feature, and Battery Charge Enable
feature.
F5 – Decrease Display Brightness
Press <Fn><F5> to decrease the brightness of the display.
F6 – Extend Desktop
Press <Fn><F6> to switch between the various external display
options available either simultaneously or separately.
F9 – Camera on/o
Press <Fn><F9> to switch o or switch on the camera.
F10 – Microsoft Mobility Center on/o
Press <Fn><F10> to launch or close the Microsoft Mobility Center
application.
F11 – AlienFX® on/o
Press <Fn><F11> to disable or enable the AlienFX illumination.
F3 – Mute on/o
Press <Fn><F3> to enable or disable the mute function.
F4 – Increase Display Brightness
Press <Fn><F4> to increase the brightness of the display.
F12 –Touch Pad on/o
Press <Fn><F12> to enable or disable the touch pad function
and the illumination around the touch pad. When the touch pad
function is switched o, the touch pad can still work temporarily
for three to ve seconds while the computer reboots into
the Windows® operating system, or resumes from standby or
hibernate mode.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
21
Battery Pack
Battery Maintenance
Your laptop is equipped with a high-energy rechargeable lithium ion (Li-ion)
battery pack. Battery life will vary depending on your laptop conguration, model,
applications installed, power management settings, and features used. As with
all batteries, the maximum capacity of this battery will decrease with time and
usage.
e battery meter lights on the battery pack indicate the charge level of the
battery. When you press the battery meter once, the charge level lights illuminate.
Each of the ve lights represent approximately 20% of the total battery charge.
For example, if four lights turn on, there is 80% of battery charge remaining and if
no lights turn on, there is no charge remaining in the battery.
Recharging the Battery Pack
Your laptop supports both on-line and o-line recharge. Follow the procedure
below to recharge battery:
Ensure the battery pack is installed in the laptop.•
Connect the AC adapter to the laptop and to an electrical outlet.•
e power button light indicates the power and battery status. For details on
the power button light, see “Power Button” on page 20. When the laptop is OFF, a
depleted Li-ion battery will take three hours to recharge.
To maintain the battery pack’s maximum capacity, you should occasionally let the
laptop deplete its battery power completely before recharging.
To carry out a complete depletion of the battery, disconnect the AC adapter and
let your laptop consume the remaining battery power. To speed up the depletion,
use the hard drive as much as possible and set the display as bright as possible.
When the battery is depleted or fully discharged, wait for the laptop to cool down
(especially the battery). e temperature should be within 15°-25°C (59°-77°F).
en connect the AC adapter to recharge the battery.
Frequently Asked Questions
Q: I can feel a mild heat next to the battery pack. Is this normal?
A: e battery will generate heat during recharging and discharging. ere is a
protection circuit inside the laptop to prevent overheating. You do not need to
worry.
Q: My battery operation time is not as long as it should be. Why?
A: e battery is heat sensitive and can only be charged to its maximum if the
battery and its environmental temperature remain within 15°-25°C (59°-77°F).
e more the temperature deviates from this range during recharging, the less
chance there is for the battery to be fully charged. In order to recharge the pack to
its full capacity, allow the battery to cool down by disconnecting the AC adapter.
en connect the AC adapter to start recharging again.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
22
Q: I did not use my spare battery for a few days. Even though it was fully
recharged, there wasn’t as much power left as a newly charged one. Why?
Power Management
A: e batteries will self-discharge (1% per day for Li-ion) when they are not being
recharged. To ensure a battery is fully charged, recharge before use. Always keep
the battery inside the laptop and have the AC adapter connected whenever
possible.
Q: I did not use my spare battery for months. I am having a problem
recharging it.
A: If you happen to leave your battery to go through an extended period of selfdischarge, say more than three months, the battery voltage level will become too
low. e battery then needs to be pre-charged (to bring the battery voltage level
high enough) before it automatically (for Li-ion only) resumes its normal fast
charge. Pre-charge may take 30 minutes. Fast charge usually takes 2-3 hours.
Understanding Power Consumption
In order to fully utilize the power of your battery, it would be a good idea for you
to spend some time acquiring a basic understanding of the power management
concept from your operating system.
You can use the power options in your operating system to congure the power
settings on your computer. e Microsoft® Windows® operating system installed
on your computer provides three default options:
Balanced — Oers full performance when you need it and saves power •
during periods of inactivity.
Power Saver — Saves power on your computer by reducing system •
performance to maximize the life of the computer and by reducing the
amount of energy consumed by your computer over its lifetime.
High Performance — Provides the highest level of system performance •
on your computer by adapting processor speed to your activity and by
maximizing system performance.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
23
Customizing Your Power Settings:
Windows Vista
Click 1. Start → Control Panel.
Click 2. Classic View from the task panel.
Double-click the 3. Power Options icon.
Select a power plan from the options shown. To customize specic settings, 4.
click Change plan settings beneath the selected power plan.
Windows® 7
Click 1. Start → Control Panel.
Click 2. All Control Panel Items.
Double-click the 3. Power Options icon.
Select a power plan from the options shown. To customize specic settings, 4.
click Change plan settings next to the selected power plan.
®
Reducing Power Consumption
Although your laptop (together with the operating system) is capable of
power conservation, there are measures you can take to reduce the power
consumption:
Use the AC power whenever possible.•
Lower the intensity of the display backlight. A very bright screen translates •
to higher power usage.
Switch to the Stealth mode to activate additional system power savings. •
Switching into and out of Stealth mode may require a reboot depending on
your computer conguration and the operating system.
NOTE: e battery pack should be locked in the battery compartment all
the time.
CHAPTER 2: GETTING TO KNOW YOUR LAPTOP
24
CHAPTER 3: CONNECTING DEVICES
CHAPTER 3: CONNECTING DEVICES
is chapter provides information about connecting optional devices to your
laptop to enhance your audio, visual, and digital experience.
CHAPTER 3: CONNECTING DEVICES
25
Connecting External Displays
If you want to enjoy your computing environment on a bigger scale visually,
or extend your desktop area, you can connect an external display such as a
standalone monitor, an LCD TV, or a projector.
If necessary, connect one end of the power cable to the display’s power 6.
connector.
Connect the other end of the power cable to a grounded three-prong power 7.
strip or wall outlet.
Turn on your laptop, and then turn on your display.8.
Connecting a Display
For the best picture quality, use the DisplayPort on your computer. If your display
does not have a DisplayPort, you can connect to the display using either a VGA
cable from the laptop’s 15-pin VGA connector or a DVI cable using a DisplayPortto-DVI adapter. is adapter can be purchased through Alienware, Dell, or other
electronics retailers.
Turn o your laptop.1.
Turn o the display and disconnect it from the power supply.2.
Connect one end of the display cable to the DisplayPort or VGA connector on 3.
your Alienware laptop.
Connect the other end of the cable to the same connector on your display.4.
If you are using a DisplayPort-to-DVI adapter, rst connect this adapter to 5.
the DisplayPort connector on your Alienware laptop and then connect a DVI
cable to the DVI connector on the adapter and tighten the screws. Connect
the other end of the DVI cable to the DVI connector on your display.
CHAPTER 3: CONNECTING DEVICES
26
Extending the Desktop
With the external display connected, right-click on the desktop and select 1.
Personalize.
Select 2. Connect to a projector or other external display in the upper left
portion of the screen.
Click 3. Connect Display.
Select from the below options that appear on the screen:4.
Duplicate my display on all displays (mirrored)•
Show dierent parts of my desktop on each display (extended)•
Show my desktop on the external display only•
Click 5. Apply to apply your changes and then click OK to exit the Display
Settings control panel.
1 2
Connecting External Speakers
1 2
Your Alienware laptop has two integrated audio out connectors and one audio
in connector. e audio out connectors deliver quality sound and support
5.1 surround audio. You can connect the audio input connector from a home
stereo or speaker system for a heightened gaming and media experience.
Two types of audio connectors:
1
Audio out/Headphone connectors (2) — Connects to one or two pairs
of headphones, or sends audio to a powered speaker or sound system. e
audio signal is the same for both connectors.
2
inputs signal for use with audio programs.
Audio in/Microphone connector — Connects to a microphone or
Also functions as an output connector in a 5.1 surround sound speaker
setup.
1 stereo jack — Your headphone jack should have this type of connector
2 mono jack — Your microphone should have this type of connector
CHAPTER 3: CONNECTING DEVICES
27
Connecting Printers
Connecting a Plug and Play Printer
If your printer supports plug and play, Microsoft Windows will detect it and
attempt to install the printer automatically. In some cases, Windows may require
a driver for the printer. is driver is located on the software CD that is included
with the printer.
Connect the printer’s USB cable to an available USB connector on your 1.
laptop.
Connect the printer’s power cable to a grounded, three-prong power-strip, 2.
uninterruptible power supply, or wall outlet.
Turn on the printer and Microsoft Windows will automatically detect the 3.
printer and install the appropriate driver.
Connecting a Non Plug and Play Printer
Windows Vista
Click 1. Start → Control Panel.
Click 2. Hardware and Sound→ Add a printer.
Follow the instructions on the screen. 3.
Windows® 7
Click 1. Start → Control Panel.
Click 2. Hardware and Sound→ Devices and Printers→ Add a printer.
Follow the instructions on the screen. 3.
For more information, see the documentation that shipped with your printer.
®
CHAPTER 3: CONNECTING DEVICES
28
Connecting USB Devices
Connecting FireWire (IEEE 1394) Devices
Connect USB devices into an available USB connector on your laptop. Microsoft
Windows will detect the device and attempt to install the appropriate driver
automatically. In some cases, Windows may require a driver. is driver is located
on the software CD that is included with the device.
If your keyboard or mouse uses a USB connection, connect its USB connector into
an available USB connector on the laptop.
e USB/eSATA combo connector with USB PowerShare feature can connect to
eSATA compatible devices and USB devices. is connector can also be used for
charging USB devices when the computer is on/o or in standby mode.
e USB PowerShare feature is enabled in the BIOS setup by default. When the
laptop is on battery mode, you can disable the feature through the Advanced
Menu in BIOS (for more information, see “Entering System Setup” on page 34).
Connect the FireWire device into the IEEE 1394 A connector on your laptop.
Windows will detect the device and attempt to install the appropriate driver
automatically. In some cases, Windows may require a driver. is driver is located
on the software CD that is included with the device.
For more information, see the documentation that shipped with the device.
CHAPTER 3: CONNECTING DEVICES
29
CHAPTER 3: CONNECTING DEVICES
30
CHAPTER 4: USING YOUR LAPTOP
CHAPTER 4: USING YOUR LAPTOP
CHAPTER 4: USING YOUR LAPTOP
31
Alienware Command Center
Using Removable Media and Cards
e Alienware® Command Center gives you access to Alienware’s exclusive
software and is a continuously upgradable control panel. As Alienware releases
new programs, they download directly into the Command Center allowing you
to build a library of system management, optimization, and customization tools.
You can access Alienware Command Center by gently touching the touch control
located near the top of the keyboard. e control will illuminate temporarily to
conrm your selection. For the exact location of the control, see “Computer Base
and Keyboard Features” on page 18.
Stealth Mode
Stealth mode is designed to reduce the processor and graphics utilization and
thereby reduces the energy consumption and noise level of your computer.
Stealth mode helps you to use a 65 W auto/air adapter.
You can access Stealth mode by gently touching the touch control located near
the top of the keyboard. e control will illuminate to full brightness until the
function is deactivated. For the exact location of the control, see “Computer Base
and Keyboard Features” on page 18.
CHAPTER 4: USING YOUR LAPTOP
32
Observe the safety measures below:
When no ExpressCard or media card (SD/MMC/MS cards) is inserted into the
ExpressCard or media card slot, ensure that the blank cards that shipped with
your laptop is inserted in the unused slot(s). e blank cards protect the unused
slots from dust and other particles. When inserting a blank card, ensure that
the correct side is on the top (indicated by an arrow mark on some blank cards).
Inserting a blank card upside down may damage your laptop.
Using the Optical Drive
Your laptop has a slot load optical drive. Depending on the conguration ordered,
your laptop may have one of the following drive types. ese logos are used to
indicate each drive’s capabilities and media compatibility.
DVD±R/W Dual
Layer Writer
DVD±R/W drive can read CD-ROM, CD-R, CD-R/W, DVD,
DVD+R/W, and DVD-R/W media.
It can also record to CD-R, CD-RW, DVD+R/W, DVD-R/W,
and DVD+R Dual Layer (DL) media.
Using the Integrated Camera
Turning the Camera On and O
Press the key combination <Fn><F9> to switch on or switch o the camera. After
switching on the camera, you need to activate its function through the Microsoft
Windows operating system. In addition, you can also use Windows Movie Maker
to create, edit, and share videos.
Using the Wireless Control
Blu-ray Disc™
Reader/Writer
Blu-ray drive can read CD-ROM, CD-R, CD-R/W, DVD,
DVD+R/W, DVD-R/W, DVD+R Dual Layer (DL), BD-ROM,
BD-R, and BD-RE media.
It can also record to CD-R, CD-R/W, DVD+R/W, DVD-R/W,
DVD+R Dual Layer (DL), BD-R, and BD-RE media.
e wireless control allows you to quickly turn all of your wireless radios
(Bluetooth® and WLAN) o, such as when you are asked to disable all wireless
radios on an airplane ight. Gently touching this control one time turns all of your
radios o. Gently touching it again returns your wireless radios to their respective
states they were in before you touched the control the rst time.
CHAPTER 4: USING YOUR LAPTOP
33
Conguring the BIOS
System Setup
e System Setup options allow you to:
Change the system conguration information after you add, change, or •
remove any hardware in your laptop.
Set or change a user-selectable option.•
View the installed amount of memory or set the type of hard drive installed.•
Before you use System Setup, it is recommended that you write down the current
System Setup information for future reference.
CAUTION: Do not change the settings in System Setup unless you are
an expert computer user. Certain changes can cause your computer to
work incorrectly.
Entering System Setup
Turn on (or restart) your laptop.1.
While the laptop is booting, press <F2> immediately before the operating 2.
system logo appears to access the BIOS Setup Utility.
If an error occurs during POST (Power On Self Test), you may also enter the
BIOS Setup Utility by pressing <F2> when prompted.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop, then shut down
your laptop and try again.
NOTE: Keyboard failure may result when a key on the keyboard is held down
for extended periods of time. To avoid possible keyboard failure, press and
release <F2> in even intervals until the System Setup screen appears.
System Setup Screens
e BIOS Setup Utility window displays current or changeable conguration
information for your laptop. Information is divided into ve menus: Main,
Advanced, Security, Boot, and Exit.
Key functions appear at the bottom of the BIOS Setup Utility window and lists
keys and their functions within the active eld.
CHAPTER 4: USING YOUR LAPTOP
34
System Setup Options
NOTE: Depending on your computer and installed devices, the items listed
in this section may not appear, or may not appear exactly as listed.
NOTE: For the updated system setup information, see the
on the Dell Support website at support.dell.com/manuals.
Service Manual
Main Menu
Total Memory
Memory Bank 0
Memory Bank 1
Displays the total memory available in your computer.
Displays the memory size installed in memory bank 0.
Displays the memory size installed in memory bank 1.
Main Menu
System Time
System Date
Alienware
Service Tag
BIOS Version
EC Version
CPU
CPU Speed
CPU Cache
CPU ID
Displays the system time.
Displays the system date.
Displays the model number of your computer.
Displays the service tag of your computer.
Displays the BIOS revision.
Displays the EC rmware version.
Displays the type of processor.
Displays the speed of the processor.
Displays the processor cache size.
Displays the ID of the processor.
Advanced Menu
Summary Screen
Intel®
Virtualization
Technology
Intel Speed
Step
Wired Network
Allows you to enable or disable the diagnostic screen
during boot.
Allows you to enable or disable the virtualization
technology. is option species whether a Virtual
Machine Monitor (VMM) can utilize the additional
hardware capabilities provided by Intel Virtualization
Technology.
Allows you to enable or disable the Intel Speed Step
technology. Disabling this feature may improve
performance, but will greatly reduce battery life.
Allows you to enable or disable the on-board LAN
controller.
Disabled: Internal LAN is o and is not visible to the •
operating system.
Enabled: Internal LAN is enabled. •
CHAPTER 4: USING YOUR LAPTOP
35
Advanced Menu
Wireless
Network
Bluetooth
Receiver
High Denition
Sound
USB Emulation
Allows you to enable or disable the internal wireless
device.
Disabled: e internal wireless device is o and is •
not visible to the operating system.
Enabled: e internal wireless device is enabled.•
Allows you to enable or disable the internal Bluetooth
device.
Disabled: e internal Bluetooth device is o and is •
not visible to the operating system.
Enabled: e internal Bluetooth device is enabled.•
Allows you to enable or disable the internal high
denition audio device.
Disabled: e internal audio device is o and is not •
visible to the operating system.
Enabled: e internal audio device is enabled.•
Allows you to enable or disable the USB emulation
feature. is feature denes how the BIOS, in the
absence of a USB-aware operating system, handles USB
devices. USB emulation is always enabled during POST
(Power On Self Test).
NOTE: You cannot boot any type of USB device (oppy,
hard drive, or memory key) when this option is o.
Advanced Menu
SATA Operation
Allows you to congure the operating mode of the
integrated SATA hard drive controller.
ATA: SATA is congured for ATA mode.•
AHCI: SATA is congured for AHCI mode.•
Firewire/
Express Slot
Allows you to enable or disable the IEEE 1394 A
connector and Express Card slot.
Disabled: e IEEE 1394 A connector and Express •
Card slot are o and are not visible to the operating
system.
Enabled: e IEEE 1394 A connector and Express •
Card slot are enabled.
eSATA
Allows you to enable or disable the eSATA connector.
Disabled: e eSATA connector is o and is not •
visible to the operating system.
Enabled: e eSATA connector is enabled.•
SATA Hard Drive
SATA Optical
Displays the installed SATA hard drive model.
Displays the installed SATA optical drive model.
Drive
Performance Options Sub-Menu
CPU Speed
Displays the speed of the processor.
CHAPTER 4: USING YOUR LAPTOP
36
Performance Options Sub-Menu
Memory
Displays the frequency of the memory.
Frequency
Memory Channel
Displays the memory channel modes.
Mode
Single•
Dual•
CPU Performance
Indicates if the processor is in turbo mode or not.
Mode
Turbo Mode
Select Clock
Mode
Allows you to enable or disable the turbo mode.
Allows you to choose the FSB-memory system clock
mode.
Auto•
Unlinked•
Memory
Allows you to set the memory frequency.
Frequency
Note: e memory frequency option appears only if the
clock mode is set to unlinked.
Security Menu
System
Password
Status
Set System
Password
User
Password
Status
Set User
Password
Enable
Password on
Boot
Asset Tag
Displays if the supervisor password is clear or set.
Allows you to set the supervisor password. e supervisor
password controls access to the system setup utility.
Displays if the user password is clear or set.
Allows you to set the user password. e user password
controls access to the computer at boot.
Allows you to enable or disable password entry on boot.
Displays the asset tag.
DDR3 Voltage
Allows you to enter the memory voltage.
CHAPTER 4: USING YOUR LAPTOP
37
Security Menu
Computrace
®
Allows you to activate or disable the BIOS module interface of
the optional Computrace® Service from Absolute® Software.
e Computrace® agent from Absolute® Software is a service
solution designed to help track assets and provide recovery
services in the event the computer is lost or stolen. e
Computrace® agent communicates with the Absolute®
software Monitoring Server at programmed intervals to
provide the tracking service. By activating the service, you
consent to the transmission of information from and to your
computer and the Absolute® Software Monitoring Server.
e Computrace® service is purchased as an option and
the monitoring Server will enable its agent security module
through an interface provided by the BIOS.
Deactivate: the Computrace•
®
module interface is not
active.
Disable: permanently block the Computrace•
®
module
interface.
Activate: permit the Computrace•
®
module interface.
e Absolute® Anti-eft solution is presently Deactivated.
Note that the activate or disable options will permanently
activate or disable the feature and no further changes will be
allowed.
Power Menu
A/C Adapter
Rating
A/C Adapter
Warnings
USB Wake
Support
USB Power Share
Boot Menu
1st Boot Device
2nd Boot Device
3rd Boot Device
4th Boot Device
Displays the AC adapter rating.
Allows you to choose if the computer should display
warning messages when you use certain power
adapters. e computer displays these messages if
you attempt to use a power adapter that has too little
capacity for your conguration.
Allows you to enable USB devices to wake the computer
from standby or to disable the USB wake support
feature.
Allows you to enable or disable the USB PowerShare
feature. is feature is intended to allow users to
charge external devices using the stored battery power
through the USB PowerShare connector on the laptop,
even while the laptop is turned o.
Allows you to set the rst boot device.
Allows you to set the second boot device.
Allows you to set the third boot device.
Allows you to set the fourth boot device.
CHAPTER 4: USING YOUR LAPTOP
38
Exit Menu
Exit Saving
Changes
Exit Discarding
Changes
Load Setup
Defaults
Discard Changes
Save Changes
Allows you to exit System Setup and save your changes
to CMOS.
Allows you to exit utility without saving Setup data to
CMOS.
Allows you to load default values for all Setup items.
Allows you to load previous values from CMOS for all
Setup items.
Allows you to save Setup data to CMOS.
CHAPTER 4: USING YOUR LAPTOP
39
CHAPTER 4: USING YOUR LAPTOP
40
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
CHAPTER 5: INSTALLING ADDITIONAL
OR REPLACEMENT COMPONENTS
is chapter provides guidelines and instructions for increasing the
processing power and storage space, by upgrading equipment. You
can purchase components for your computer at www.dell.com or
www.alienware.com.
NOTE: See the
support.dell.com/manuals for installation instructions of all serviceable
components. Parts purchased from Dell and Alienware will ship with
specic replacement instructions.
Service Manual
at the Dell™ Support website,
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
41
Before You Begin
Turning O Your Computer
is section provides procedures for removing and installing the components in
your laptop. Unless otherwise noted, each procedure assumes that the following
conditions exist:
You have performed the steps in “Turning O Your Computer” and “Before •
Working Inside Your Computer” in this section.
You have read the safety information that shipped with your computer.•
A component can be replaced or—if purchased separately—installed by •
performing the removal procedure in reverse order.
CAUTION: To avoid losing data, save and close all open les and exit all
open programs before you turn o your laptop.
Save and close all open les and exit all open programs. 1.
Click 2. Start → Shut Down.
e laptop turns o after the operating system shutdown process nishes.
Ensure that the computer and any attached devices are turned o. If your 3.
computer and attached devices did not automatically turn o when you
shut down your operating system, press and hold the power button for at
least 8 to 10 seconds until the computer turns o.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
42
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential
damage and to help to ensure your own personal safety.
WARNING: Before working inside your laptop, read the safety
information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
CAUTION: Handle components and cards with care. Do not touch the
components or contacts on a card. Hold a card by its edges. Hold a
component such as a processor by its edges, not by its pins.
CAUTION: Only a certied service technician should perform repairs on
your computer. Damage due to servicing that is not authorized by Dell is
not covered by your warranty.
CAUTION: To avoid electrostatic discharge, ground yourself by using a
wrist grounding strap or by periodically touching an unpainted metal
surface (such as a connector on the back of the computer).
CAUTION: When you disconnect a cable, pull on its connector or on its
pull-tab, not on the cable itself. Some cables have connectors with locking
tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep
them evenly aligned to avoid bending any connector pins. Also, before
you connect a cable, ensure that both connectors are correctly oriented
and aligned.
CAUTION: To avoid damaging the computer, perform the following steps
before you begin working inside the computer.
Ensure that the work surface is at and clean to prevent the computer cover 1.
from being scratched.
Turn o your computer (for more information, see “Turning O Your 2.
Computer” on page 42).
If the laptop is connected to a docking device (docked), undock it. See the 3.
documentation that came with your docking device for instructions.
CAUTION: To disconnect a network cable, rst unplug the cable from
your computer and then unplug the cable from the network device.
Disconnect all telephone or network cables from the laptop. 4.
Press and eject any installed cards from the ExpressCard slot and the Media 5.
Card slot.
Disconnect your computer and all attached devices from their electrical 6.
outlets.
CAUTION: To help prevent damage to the system board, you must remove
the battery from the battery bay before you service the laptop.
Remove the battery from the battery bay (for more information, see 7.
“Replacing the Battery Pack” on page 44).
Press the power button to ground the system board.8.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
43
Replacing the Battery Pack
1
3
4
2
is battery pack can easily be removed and replaced. Ensure that the laptop is
properly shut down before changing the battery pack.
CAUTION: To avoid damage to the laptop, use only the battery designed
for this particular Alienware laptop. Do not use batteries designed for
other Alienware or Dell laptops.
To remove the battery pack:
Shut down the laptop.1.
Turn the laptop over.2.
Slide the battery latch to the unlock position as shown.3.
e battery pack will pop up.4.
Remove the battery pack.5.
To replace the battery pack:
Align the two battery pack tabs with the slots in the battery bay.1.
Push the battery pack into the battery bay until the battery pack clicks 2.
into place.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
44
1 battery latch 3 battery pack tabs (2)
2 battery bay 4 battery pack
Upgrading or Replacing Memory
2
1
Removing the Memory Module(s)
Your laptop is equipped with a congurable memory unit. e industry standard
JEDEC PC3-8500/PC3-10600 (DDR3) SODIMM memory module connectors are
available for memory upgrade. e table below illustrates all the possible ways
system memory can be congured.
Memory connector #1 Memory connector #2 Total Memory
1 GB 1 GB 2 GB
2 GB 1 GB 3 GB
1 GB 2 GB 3 GB
2 GB 2 GB 4 GB
4 GB 4 GB 8 GB
Follow the instructions in “Before You Begin” on page 1. 42.
Loosen the two screws and remove the compartment door.2.
1 screws (2) 2 compartment door
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
45
1
2
4
3
5
Loosen the two captive screws and remove the memory module door.3.
2
1
1 memory module door 2 captive screws (2)
Use your ngertips to carefully spread apart the memory module 4.
connector’s spring-locks until the module pops up.
Remove the memory module.5.
1 memory module connector 4 spring locks (2)
2 notch 5 memory module
3 tab
To replace the memory modules, perform the removal steps in reverse order.
While inserting the memory module into the connector align the notch on the
memory module to the tab on the memory module connector.
NOTE: Install the memory module rst in the bottom connector and then
in the top connector.
NOTE: If the memory module is not installed properly, the computer may
not boot.
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
46
Upgrading or Replacing the Hard Drive
2
1
1
2
Your laptop is equipped with one hard drive socket.
Removing the Hard Drive
Follow the instructions in “Before You Begin” on page 1. 42.
Loosen the two screws and remove the compartment door.2.
Loosen the four captive screws on the hard drive.3.
Lift the hard drive out.4.
1 screws (2) 2 compartment door
1 hard drive 2 captive screws (4)
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
47
1
2
Remove the four screws that secure the hard drive to the hard drive bracket.5.
3
1
2
Remove the interposer from the hard drive.7.
Lift the hard drive out of the hard drive bracket.6.
1 hard drive 3 screws (4)
2 hard drive bracket
CHAPTER 5: INSTALLING ADDITIONAL OR REPLACEMENT COMPONENTS
48
1 interposer 2 hard drive
To replace the hard drive, perform the removal steps in reverse order.
CHAPTER 6: TROUBLESHOOTING
CHAPTER 6: TROUBLESHOOTING
CHAPTER 6: TROUBLESHOOTING
49
Basic Hints and Tips
Backup and General Maintenance
Computer does not power on: Is your AC adapter securely connected to a •
working electrical outlet? If connected to a power strip, ensure that the strip
is actually working.
Connections: Check all the cables to ensure that there are no loose •
connections anywhere.
Power Savings: Ensure that your computer is not in hibernate or standby •
mode by pressing the power button for less than 4 seconds. e power
status light will fade from blue to black while in standby mode; in hibernate
mode it will be o.
Brightness: Check and adjust the brightness of the display by pressing the •
key combinations <Fn><F4> or <Fn><F5>.
Display Choice: Press the key combination <Fn><F6> to ensure that the •
computer is not set to “External Only” display.
Use only the AC adapter that shipped with your laptop.•
CHAPTER 6: TROUBLESHOOTING
50
Always backup your important data on a regular basis and keep copies of •
your operating system and software safe. Do not forget to note the serial
numbers if you are storing them outside of their original cases - e.g., in a CD
wallet.
Run maintenance programs as often as you can. You may schedule these •
programs to run at times when you are not using your computer. You can
use those provided with your operating system, or buy more powerful,
dedicated programs to do so.
Write down your passwords and keep them safe (away from your computer). •
is is especially important if you choose to password-protect your
computer’s BIOS and operating system.
Document vital settings such as network, dialup, mail and Internet settings.•
When troubleshooting your computer, remember the following safety guidelines:
Before touching any of the computer’s internal components, touch an •
unpainted portion of the chassis. Doing so will safely discharge any static
electricity, which could damage your computer.
Turn o your computer and any connected peripherals. •
Disconnect any peripherals from your computer. •
ings to check before troubleshooting:
Ensure that the AC adapter cable is properly connected between your •
computer and a grounded, three-prong power outlet. Ensure that the power
outlet is working.
Ensure the UPS or power strip is turned on (if applicable). •
If your peripheral devices (e.g. keyboard, mouse, printer, etc.) are not •
working, ensure that all connections are secure.
If any computer components were added or removed before the problem •
began, check to see if you performed the installation or removal procedures
properly.
If an error message appears on the screen, write down the exact error •
message prior to calling Alienware Technical Support to aid in diagnosing
and resolving your issue.
If an error occurs in a specic program, see the program’s documentation. •
Software Diagnostic Tools
Pre-Boot System Assessment (PSA)
e computer runs the Pre-boot System Assessment (PSA), a series of initial tests
of your system board, keyboard, display, memory, hard drive, etc.
To invoke PSA:
Turn on (or restart) your computer.1.
Press <F12> to access the 2. Boot Menu.
Select 3. Diagnostics from the menu and press <Enter>.
During the assessment, answer any questions that appear.
If a failure is detected, the computer stops and beeps. To stop the •
assessment and restart the computer, press <n>; to continue to the next
test, press <y>; to retest the component that failed, press <r>.
If failures are detected during the Pre-boot System Assessment, write •
down the error code(s) and contact Alienware (for more information, see
“CONTACTING ALIENWARE“ on page 73).
If the Pre-boot System Assessment completes successfully, the following message
appears “Do you want to run the remaining memory tests? This
will take about 30 minutes or more. Do you want to continue?
(Recommended).”
If you are experiencing memory issues, press <y> else press <n>. e following
message is displayed: “Pre-boot System Assessment complete.”
Press <o> to reboot your computer.
CHAPTER 6: TROUBLESHOOTING
51
Alienware® Diagnostics
Starting Alienware Diagnostics From the Support Disc
If you experience a problem with your Alienware laptop, run the Alienware
Diagnostics before you contact Alienware for technical assistance. It is
recommended that you print these procedures before you begin.
NOTE: Back up all data before initiating a system recovery. Backup
functionality is included in AlienRespawn™ v2.0, but as a precaution it
would be better to backup critical les onto an external media before
initiating recovery.
NOTE: e Support disc contains drivers for your computer. You can
also download the latest drivers and software for your computer from
support.dell.com.
Review your laptop’s conguration information, and ensure that the device that
you want to test displays in the system setup program and is active. Start the
Alienware Diagnostics from the Support disc.
Insert the Support disc. 1.
Shut down and restart the laptop. 2.
When the Alienware logo appears, press <F12> immediately.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down
your computer and try again.
NOTE: e next steps change the boot sequence for one time only. On the
next start-up, the computer boots according to the devices specied in
the system setup program.
When the boot device list appears, highlight 3. CD/DVD/CD-RW and
press <Enter>.
Select 4. Boot from CD-ROM from the menu that appears and press <Enter>.
Select 5. Alienware Diagnostics from the numbered list. If multiple versions
are listed, select the version appropriate for your computer.
When the Alienware Diagnostics 6. Main Menu appears, select the test you
want to run.
NOTE: Write down any error codes and problem descriptions exactly as
they appear and follow the instructions on the screen.
After all tests have completed, close the test window to return to the 7.
Alienware Diagnostics Main Menu.
Remove your Support disc, then close the 8. Main Menu window to exit the
Alienware Diagnostics and restart the computer.
CHAPTER 6: TROUBLESHOOTING
52
Answers to Common Problems
CD-ROM, DVD-ROM, CD-R/W, DVD±R/W, or
Blu-ray Disc™ Drive
e computer does not recognize the disc or drive
Check to see if the disc is properly inserted into the drive with the label •
facing up.
Try another disc. •
Shut down and restart the computer. •
Clean the disc. •
Restart the computer and enter the BIOS setup utility by pressing <F2> as •
the computer restarts.
Check the BIOS to ensure that the SATA controllers are enabled. Check the
drive conguration to ensure it is properly congured; see the documentation
that shipped with the drive.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
CAUTION: Follow the instructions in “Before You Begin” on page 42 before
working inside your computer.
Shut down your computer, disconnect the power cable, and open your •
computer. Ensure that the cables are properly connected to the drive and
the SATA connector on your system board. For more information, see the
Service Manual.
An audio CD does not produce sound
Check to see if the audio CD is properly inserted into the drive with the label •
facing up.
Check the volume controls to ensure they are turned up. •
Ensure that the mute control is not enabled. •
Check the speaker cables to ensure they are properly connected to the •
connectors on your computer.
Clean the CD.•
Shut down and restart your computer. •
Reinstall the audio device drivers. •
A DVD or Blu-ray Disc movie does not play
Shut down and restart your computer. •
Clean the disc. •
Reinstall the provided DVD or Blu-ray playback software. •
Try another disc. Some discs may have conict with the drive if the •
encoding on the DVD or Blu-ray disc does not match the encoding
recognized by the drive.
CHAPTER 6: TROUBLESHOOTING
53
System
A program stops responding or crashes repeatedly
e computer fails the POST
e POST (Power On Self Test) tests the computer, ensuring that it meets the
necessary system requirements and that all hardware is working properly before
starting the remainder of the boot process. If the computer passes the POST, the
computer will continue to start normally. However, if the computer fails the POST,
the computer will generate a single beep to indicate a general failure and an error
message will be displayed. For assistance, contact Alienware Technical Support
(see “CONTACTING ALIENWARE“ on page 73).
e computer stops responding or a solid blue screen appears
WARNING: You might lose data if you are unable to perform an operating
system shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 6 seconds until the
computer turns o, then restart your computer.
NOTE: e chkdsk program may run when you restart the computer. Follow
the instructions on the screen.
End the program:
Press <Ctrl><Shift><Esc> simultaneously. 1.
Click the 2. Applications tab and select the program that is no longer
responding.
Click 3. End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier version of Microsoft® Windows®
Run the Program Compatibility Wizard:
e Program Compatibility Wizard congures a program so that it runs in an
environment similar to an earlier version of Microsoft Windows operating system
environments.
Windows Vista
Click 1. Start → Control Panel→ Programs→ Use an older program with this
version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.
®
CHAPTER 6: TROUBLESHOOTING
54
Windows® 7
Click 1. Start → Control Panel→ Programs→ Programs and Features→ Use
an older program with this version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.
Other software problems
Back up your les immediately
Use a virus-scanning program to check the hard drive, or CDs
Save and close any open les or programs and shut down your computer
through the Start menu
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan
the computer and remove spyware.
Run the PSA Diagnostics:
If all tests run successfully, the error condition is related to a software problem.
Check the software documentation or contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible with the operating system installed •
on your computer.
Ensure that your computer meets the minimum hardware requirements •
needed to run the software. See the software documentation for
information.
Ensure that the program is installed and congured properly.•
Verify that the device drivers do not conict with the program.•
If necessary, uninstall and then reinstall the program.•
Hard Drive Problems
Allow the computer to cool before turning it on
A hot hard drive may prevent the operating system from starting. Try allowing
the computer to return to room temperature before turning it on.
Run Check Disk
Click 1. Start → Computer.
Right-click 2. Local Disk C:
Click 3. Properties→ Tools→ Check Now.
If the User Account Control window appears, click Continue.
Follow the instructions on the screen.
CHAPTER 6: TROUBLESHOOTING
55
Internet
Keyboard
Cannot browse the Internet or the Unable to locate host error
message appears:
Check if you are connected to the Internet. •
Check if the web address typed in the address bar is correct and valid. Try a •
dierent Web address, or URL.
If the error message still appears, disconnect from the Internet Service •
Provider (ISP) and close the browser. Reconnect and open the browser.
If the problem persists, your ISP may be experiencing technical difculties. •
Internet connection is slow
Internet performance can be aected by the following factors:
e condition of the telephone or network cables being used. •
e condition of the network equipment at your ISP. •
e graphics or multimedia on web pages. •
e multiple browsers, downloads, or programs open on your computer.•
e keyboard is not responding
Clean the keyboard by using an aerosol can of compressed air with a proper
extension to remove dust and lint trapped under the keys.
A keyboard character is repeating
Ensure that there is nothing resting on any of the keys. •
Check that no key on the keyboard is stuck. Press each key to loosen any •
keys that may be stuck and then restart your computer.
Spills on the keyboard
If liquid of any kind is spilled on the keyboard, turn o the computer. Clean the
keyboard using the appropriate cleaning materials and turn the computer over
to drain the keyboard. Once the keyboard has dried, turn on the computer. If the
keyboard does not work, it needs to be replaced.
Keyboards damaged due to spills are not covered under limited warranty.
CHAPTER 6: TROUBLESHOOTING
56
Memory
Memory errors detected on startup
Check memory modules for correct seating and orientation. Reseat the •
memory modules if applicable (see “Upgrading or Replacing Memory” on
page 45).
Computers using a dual-channel memory conguration require that •
memory modules be installed in pairs. If you require assistance, contact
Alienware Technical Support (for more information, see “CONTACTING
ALIENWARE“ on page 73).
Display
If the display is blank
NOTE: If you are using a program that requires a higher resolution than
your computer supports, it is recommended that you attach an external
monitor to your computer.
e computer may be in a power saving mode:
Press a key on the keyboard or press the power button to resume normal
operation.
Check the battery:
If you are using a battery to power your computer, the battery charge may be
depleted. Connect the computer to an electrical outlet using the AC adapter, and
then turn on the computer.
Check the AC adapter:
Check the AC adapter cable connections and ensure that the light is on.
Test the electrical outlet:
Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
Switch the video image:
If your computer is attached to an external monitor, press <Fn><F6> to switch
the video image to the display.
CHAPTER 6: TROUBLESHOOTING
57
If the display is difcult to read
Mouse
Adjust the brightness:
Press <Fn><F4> to increase brightness or <Fn><F5> to decrease brightness.
Adjust the Windows display settings:
Windows Vista
Click 1. Start → Control Panel→ Hardware and Software→
Personalization→ Display Settings.
Adjust 2. Resolution and Colors settings, as needed.
®
Windows® 7
Click 1. Start → Control Panel→ Appearance and Personalization→ Display.
Adjust 2. Resolution and Calibrate color, as needed.
Connect an external monitor:
Shut down your computer and connect an external monitor to the 1.
computer.
Turn on the computer and the monitor, and then adjust the monitor 2.
brightness and contrast controls.
If the external monitor works, the computer display or video controller may
be defective. Contact Alienware support (see “CONTACTING ALIENWARE“ on
page 73).
e mouse is not working
Check if the mouse cable is properly connected to the USB connector on •
your computer.
Check if the mouse cable is damaged. If the mouse cable is damaged, the •
mouse will most likely need to be replaced.
Restart your computer. •
Try a mouse that you know works in the same connector, to ensure that the •
USB connector is working.
Reinstall the device driver.•
CHAPTER 6: TROUBLESHOOTING
58
Power
Printer
When you press the power button, the computer does not turn on
If the AC adapter is connected to a surge protector or UPS, ensure that •
the surge protector or UPS is securely connected to an electrical outlet, is
switched on and is working correctly.
Check that the wall outlet is working properly by testing another device •
such as a radio or lamp that you know works. If the wall outlet is not working,
contact an electrician or your power company for further assistance.
Check that all devices on the computer are properly connected to your •
computer and that the AC adapter is properly connected to the surge
protector or UPS.
If the problem persists, contact Alienware support (see “CONTACTING
ALIENWARE“ on page 73).
e printer does not turn on
Check if the power cable is properly connected to a wall outlet. •
Check if the wall outlet is working properly by testing it with another device •
such as a radio or lamp that you know works. If the wall outlet is not working,
contact an electrician or your power company for further assistance.
e printer does not print
Check if the power cable is properly connected and the printer is properly •
connected to the computer. Ensure that the printer is turned on.
Check if the printer cable is damaged. If the printer cable is damaged, a •
replacement may be required.
Check if the printer is online. If the printer is ofine, press the online/ ofine •
button to switch it to online.
If the printer is not the default printer, ensure that it is selected in the •
printer setup.
Reinstall the printer driver.•
CHAPTER 6: TROUBLESHOOTING
59
Game Controllers
e computer does not recognize the game controller
Check that the cable connecting the game controller to the computer is not •
damaged and that it is properly connected.
Reinstall the device driver for the game controller.•
Speakers
Disconnect headphones from the headphone connector:
Sound from the speakers is automatically disabled when headphones are
connected to the headphone connector.
Test the electrical outlet:
Ensure that the electrical outlet is working by testing it with another device, such
as a lamp.
Reinstall the audio driver
ere is no sound from the speakers (external)
Ensure that subwoofer and the speakers are turned on:
See the documentation supplied with the speakers. If your speakers have volume
controls, adjust the volume, bass, or treble to eliminate distortion.
Adjust the Windows volume control:
Click or double-click the speaker icon in the lower-right corner of your screen.
Ensure that the volume is turned up and that the sound is not muted.
CHAPTER 6: TROUBLESHOOTING
60
Run the PSA Diagnostics
NOTE: e volume control in some MP3 players overrides the Windows
volume setting. If you have been listening to MP3 songs, ensure that you
did not turn the player volume down or o.
CHAPTER 7: SYSTEM RECOVERY
CHAPTER 7: SYSTEM RECOVERY
Your computer ships with the following media:
Recovery CD or DVD• — Contains operating system installation media.
Support CD or DVD• — Contains drivers for your computer. You can also
download the latest drivers and software for your computer
from support.dell.com.
Optional • AlienRespawn v2.0 disc (if ordered) — Contains the AlienRespawn
recovery image.
NOTE: Your computer ships with either AlienRespawn v2.0 or Dell DataSafe
Local.
CHAPTER 7: SYSTEM RECOVERY
61
AlienRespawn v2.0
Recovery Options
NOTE: Back up all data before initiating a system recovery. Backup
functionality is included in AlienRespawn™ v2.0, but as a precaution it is
recommended to backup critical les onto an external media before
initiating recovery.
AlienRespawn™ v2.0 is a recovery solution which is capable of resolving many
software-related problems, including operating system conguration errors,
driver installation errors, system le corruption, spyware/virus infection (when
used in conjunction with antivirus software), and more.
Unlike other restoration methods, AlienRespawn v2.0 oers the ability to return
your computer to its factory default settings without permanently losing your
saved data.
If AlienRespawn v2.0 is unable to resolve your problem, contact Alienware
Technical Support (see “CONTACTING ALIENWARE“ on page 73).
Using AlienRespawn v2.0
Remove any CD/DVD media from your optical drive. 1.
Turn on your computer (If the system is currently in Windows, restart). 2.
When your computer boots, it will display a prompt on the screen for ve 3.
seconds prior to loading Windows. While this prompt is on the screen,
press <F10>.
Your computer will now boot into the AlienRespawn v2.0 environment. If 4.
this is the rst time you have run AlienRespawn v2.0, you must accept the
license agreement before proceeding.
CHAPTER 7: SYSTEM RECOVERY
62
NOTE: Back up all data before initiating a system recovery. Backup
functionality is included in AlienRespawn v2.0, but as a precaution it is
recommended to backup critical les onto an external media before
initiating recovery.
AlienRespawn v2.0 oers three methods for system recovery. Each option oers
a unique combination of restoration and data-backup features. e details of
each method are described below.
Microsoft System Restore
is option provides access to Microsoft System Restore points stored on your
computer without having to enter Windows itself. For more information on
System Restore, see “Help and Support” within Windows.
is option is best for driver or operating system le corruption. It allows recovery
through System Restore even if Windows cannot be accessed and resolves many
operating system-related problems without altering user-created les.
System Restore points stored on your hard drive must be intact. If these les or
the hard drive itself have been damaged, System Restore may not be accessible.
Although System Restore will resolve many operating system problems, it is
possible for signicant problems, e.g. certain types of virus/spyware infections,
to persist after recovery.
Advanced Recovery
Factory System Recovery
is method will completely reformat your hard drive and return your computer
to its original factory conguration resolving all software or conguration issues.
is option is best for most software-related issues.
A backup of your entire current hard drive will be created in C:\BACKUP, from
which data les may be copied to permanent locations. Once you have retrieved
all desired les, this directory may be safely deleted.
In cases of virus or spyware infection, it is advisable to thoroughly scan and clean
C:\BACKUP prior to copying les out of it; for this reason, it is recommended that
you install and run your preferred third-party antivirus/antispyware utilities prior
to retrieving your data.
If viruses or spyware were present prior to running AlienRespawn v2.0, there is a
chance of re-infection from backup les if these are not successfully cleaned.
is option is for last-resort system recovery.
is method will completely reformat your hard drive and return your computer
to its conguration as shipped. is is a complete system recovery – the entire
conguration is restored to its factory default state, resolving all software/
conguration issues. Viruses or spyware will be eliminated. However, it is advised
that you scan all external storage media to prevent re-infection.
No data backup will be performed. All saved data will be deleted.
Password Protection
Since AlienRespawn v2.0 has the ability to reformat your hard drive and can be
accessed without entering Windows, the password-protection functionality has
been included for your security.
is feature is disabled by default, but can be enabled through the Respawn
Settings application, described below.
CAUTION: If you forget your password, you will not be able to access
AlienRespawn v2.0, except by booting to the optional AlienRespawn
v2.0 disc as described in “To Use the AlienRespawn v2.0 Disc” on page 64.
Alienware Technical Support will not be able to recover your password.
If you choose to enable password protection, you do so at your own risk.
CHAPTER 7: SYSTEM RECOVERY
63
To Enable or Change Password Settings
AlienRespawn v2.0 Disc
Click 1. Start → All Programs → AlienRespawn v2.0.
Click the icon labeled 2. Respawn Settings.
e 3. Respawn Settings application will launch.
If you are enabling password protection for the rst time, enter the •
default password, “alienware” (case-sensitive), in the appropriate eld,
then click Submit.
If you have already dened a password, enter your current password in •
the appropriate eld, then click Submit.
To change your password, enter the new password in both elds in the 4.
Change Password section, then click Apply.
To enable or disable password protection, select the check box labeled 5.
Enable Respawn Password Protection, then click Apply.
When password protection is enabled, you will be prompted to enter the 6.
password after pressing <F10> to run AlienRespawn v2.0 as described in
“Using AlienRespawn™ v2.0” on page 62.
If you ordered the optional AlienRespawn v2.0 disc, you will receive it along with
your computer. is disc will allow you to re-deploy AlienRespawn v2.0 to a new
hard drive in the event of a hard drive failure.
To Use the AlienRespawn v2.0 Disc
NOTE: e Alienware recovery system is set up to boot from your CD-ROM
drive. You can verify through the Boot Menu hotkey (see “Boot Menu” on
page 38) that your computer is set to boot from the optical drive.
Insert the AlienRespawn v2.0 disc into your optical drive. 1.
Turn on your computer (if the system is currently in Windows, restart).2.
Your computer will automatically boot into AlienRespawn v2.0 environment.3.
If no recovery partition is detected on your system, AlienRespawn v2.0 •
will proceed directly to the Complete Recovery option, restoring your
system to its factory-shipped state.
If an existing AlienRespawn v2.0 recovery partition is detected, you will •
be prompted to choose to run the recovery process from either the hard
drive or from the disc. Running from the hard drive is recommended;
however, if this fails, running from the disc may resolve the problem.
Whichever you choose, the recovery options will be the same as those
described in this section.
CHAPTER 7: SYSTEM RECOVERY
64
Dell DataSafe Local Backup
Dell DataSafe Local Backup is a backup and recovery application that can restore
your computer if you lose data due to a virus attack, accidentally delete critical
les or folders, or if the hard drive crashes.
is application allows you to:
Restore les and folders•
Restore your hard drive to the operating state it was in when you purchased •
your computer, without erasing the existing personal les and data
Turn on your computer.3.
When the Alienware logo appears, press <F8> several times to access the 4.
Advanced Boot Options window.
NOTE: If you wait too long and the operating system logo appears, continue
to wait until you see the Microsoft® Windows® desktop; then, shut down
your computer and try again.
Select 5. Repair Your Computer.
Select 6. Dell Factory Image Recovery and DataSafe Options and follow the
instructions on the screen.
To schedule backups:
Double-click the Dell DataSafe Local Backup icon 4. on the taskbar.
Choose 5. Full System Backup to create and schedule automatic backup of all
the data in your computer.
To restore data:
Turn o your computer.1.
Disconnect all the devices connected to the computer (such as USB drive, 2.
printer, etc.) and remove any recently added internal hardware.
NOTE: Do not disconnect the monitor, keyboard, mouse, and the power
cable.
NOTE: e restoration process might take an hour or more depending on
the size of the data to be restored.
NOTE: For more information on Dell DataSafe Local Backup, see knowledge
base article 353560 on the Dell Support website at support.dell.com.
CHAPTER 7: SYSTEM RECOVERY
65
CHAPTER 7: SYSTEM RECOVERY
66
CHAPTER 8: BASIC SPECIFICATIONS
CHAPTER 8: BASIC SPECIFICATIONS
is chapter provides the basic specications of your computer. For more detailed
specications, see the
at support.dell.com/manuals.
Comprehensive Specications
on the Dell Support website
CHAPTER 8: BASIC SPECIFICATIONS
67
Computer Model
Alienware M15x
Dimensions
Height 48.7 mm (1.92 inches) - Front and Back
Width 377.93 mm (14.88 inches)
Depth 308.51 mm (12.15 inches)
Weight with 6-cell battery
4.08 kg (9.00 lb)
(starting at)
NOTE: e weight of your laptop will vary
depending on the conguration ordered and the
manufacturing variability.
Processor and System Chipset
Processor Intel® Core™ i7
System chipset Mobile Intel PM55
Memory
Connectors two internally-accessible DDR3 SODIMM sockets
Capacities 2 GB to 8 GB
Memory types 1067 MHz, 1333 MHz
(dual channel congurations)
Memory
Memory congurations
2 GB, 3 GB, 4 GB, and 8 GB
possible
Ports and Connectors
IEEE 1394 A one 4-pin serial connector
Network adapter one RJ45 connector 10/100/1000 Mbps
USB three 4-pin USB 2.0-compliant connectors,
including one through eSATA/USB combo
connector
eSATA one through eSATA/USB combo connector
VGA one 15-hole connector
DisplayPort one 20-pin connector
Audio one microphone connector,
two stereo headphone/speaker connectors
ExpressCard one ExpressCard/54 connector
8-in-1 Media Card Reader one combo connector
CHAPTER 8: BASIC SPECIFICATIONS
68
AC Adapter
Type 150 W
Output current 7.7 A (continuous)
Rated output voltage 19.5 VDC
Communications
Network adapter 10/100/1000 Mbps Ethernet LAN on system
board
Wireless WLAN Mini-Card (Half Mini-Card slot)•
WPAN, Bluetooth card (full card slot)•
Discs/Cards Supported
Optical drive formats SATA-compliant Blu-ray Disc, DVD-RW combo
Reader card types
Secure Digital (SD) memory card•
Secure Digital High Capacity (SDHC) card•
Secure Digital Input/Output (SDIO) card•
Multi Media Card (MMC)•
Memory Stick•
Memory Stick PRO•
xD-Picture Card (type - M and type - H)•
Hi Density-SD (SDHD)•
Discs/Cards Supported
Video cards MXM 3.0 Type B compliant cards with individual
power budget of 35W and 65W
Display
Type
(WLED)
15.6 inch HD+ (1600 x 900) •
15.6 inch FHD (1920 x 1080) •
Keyboard (Backlit)
Layouts U.S. and Canada; Europe; Japan
Camera
Pixel 2.0 megapixel
CHAPTER 8: BASIC SPECIFICATIONS
69
Battery
Type and dimensions
6-cell “smart” lithium ion (57 Whr)
Depth 53.8 mm (2.12 inches)
Height 21.3 mm (0.84 inches)
Width 213 mm (8.39 inches)
Weight 0.33 kg (0.72 lb)
9-cell “smart” lithium ion (86 Whr) (optional)
Depth 53.8 mm (2.12 inches)
Height 36.9 mm (1.45 inches)
Width 330 mm (12.99 inches)
Weight 0.5 kg (1.1 lb)
Voltage 12.6 VDC
Operating time Battery operating time varies depending on
operating conditions and can be signicantly
reduced under certain power-intensive
conditions.
Life span (approximate) 300 discharge/charge cycles
Battery
Temperature range
Operating 0° to 50°C (32° to 122°F)
Storage –20° to 60°C (–4° to 140°F)
Coin-cell battery CR-2032
CHAPTER 8: BASIC SPECIFICATIONS
70
APPENDIX A: GENERAL AND ELECTRICAL
SAFETY PRECAUTIONS
Computer Setup
Read all instructions marked on the product and in the documentation •
before operating your computer.
Retain all safety and operating instructions.•
Never use this product near water or a heat source.•
Only set-up the computer on a stable work surface.•
Only operate the computer using the power source type indicated on the •
rating label.
Never block or cover any openings or fans in the computer case. ese are •
required for ventilation.
Never insert objects of any kind into the ventilation openings.•
Ensure that your computer is properly grounded when in use.•
Do not attempt to connect your computer into an outlet that is not properly
grounded.
If an extension cord is used with your computer, ensure that the total ampere
rating on the computer does not exceed the maximum rating on the extension
cord.
Computer Use
Route the power cable and all cables away from where people might walk or •
trip over them. Do not allow anything to rest on the power cable.
Do not spill anything on or into your computer. •
To avoid electrical shock, always disconnect all power, modem and any other •
cables from the wall outlets before handling the computer.
Electrostatic Discharge (ESD) Warning
Electrostatic Discharge (ESD) can cause damage to internal system components
if precautions are not taken. ESD is caused by static electricity and the damage
caused is usually permanent.
Computer technicians wear a special wrist-strap that grounds them to the
computer’s case to prevent ESD damage. You can reduce the chances of ESD
damage by doing the following:
Turn o your computer’s power and wait several minutes before starting to •
work.
Ground yourself by touching the case of the computer. •
Touch only those items which must be replaced. •
Avoid walking around while replacing items inside the case, especially if you •
are on a carpet or during low temperature and low humidity.
If you have to remove peripheral cards for any reason, place them on the •
portion of the computer’s case that was removed. Do not touch the edge
connectors at the bottom of the card that connect to the system board.
APPENDIX A: G ENERAL AND ELECTRICAL SAFETY PRECAUTIONS
71
General Safety Precautions
Mechanical Shock: Your computer should never be subjected to severe •
mechanical shocks. Careless handling of your computer may cause damage.
Mechanical Shock is not covered by the warranty.
Electrical Shock: If you do not open up your computer, there is nothing to •
worry about. Your computer protects itself against most irregularities in the
power source.
When You Should Contact Alienware
e battery, power cable or connector is damaged. •
Your computer has had liquid spilled into it. •
Your computer was dropped or the case was damaged. •
Normal operation of the computer does not occur when the operating •
instructions are followed.
Replacement Components or Accessories
It is only advised to use replacement parts or accessories recommended by
Alienware.
APPENDIX A: G ENERAL AND ELECTRICAL SAFETY PRECAUTIONS
72
APPENDIX B: CONTACTING ALIENWARE
NOTE: If you do not have an active Internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service options.
Because availability varies by country and product, some services may not be
available in your area.
To contact Dell for sales, technical support, or customer service issues:
Visit 1. www.dell.com/contactdell.
Select your country or region.2.
Select the appropriate service or support link based on your need.3.
Choose the method of contacting Dell that is convenient for you.4.
Websites
You can learn about Alienware products and services on the following websites:
www.dell.com•
www.dell.com/ap• (Asian/Pacic countries only)
www.dell.com/jp• (Japan only)
www.euro.dell.com• (Europe only)
www.dell.com/la• (Latin American and Caribbean countries)
www.dell.ca• (Canada only)
You can access Alienware Support through the following websites:
support.dell.com•
support.jp.dell.com• (Japan only)
support.euro.dell.com• (Europe only)
support.la.dell.com• (Argentina, Brazil, Chile, Mexico)
APPENDIX B: CONTACTING ALIENWARE
73
APPENDIX C: IMPORTANT INFORMATION
BACKUP ANY DATA YOU HAVE BEFORE INITIATING A SYSTEM RECOVERY OR •
SENDING YOUR COMPUTER IN FOR REPAIR OR UPGRADES.
RETAIN ALL BOXES THAT WERE ORIGINALLY SHIPPED TO YOU IN CASE YOU •
NEED TO RETURN ANY MERCHANDISE.
APPENDIX C: IMPORTANT INFORMATION
74
039YVGA00
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